Multichannel Order Management Market

Multichannel Order Management Market with COVID-19 Impact Analysis, by Component (Software & Services), Deployment Mode, Organization Size, Vertical (Retail, E-commerce, and Wholesale, Manufacturing, and Healthcare), and Region - Global Forecast to 2026

Report Code: TC 6427 Jun, 2021, by marketsandmarkets.com

[252 Pages Report] The global multichannel order management market size to grow from USD 2.3 billion in 2021 to USD 3.9 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 11.2% during the forecast period. Various factors such as COVID-19-led acceleration of organizations for new customer engagement through digital experiences, booming retail and eCommerce vertical, growth in multichannel selling, low operational and initial costs, and rapidly growing number of internet users are expected to drive the adoption of multichannel order management solutions and services.

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COVID-19 impact on the global Multichannel order management market

There will be a long-lasting impact of COVID-19 on the warehouse. As the virus spread throughout the world, it made a ripple effect. An outbreak or transportation delay that occurred in one part of the world had a destructive impact globally, causing shutdowns due to warehouse closures or missing or delayed supplies. The global supply chain struggled to keep up as the virus spread. While the COVID-19 pandemic was not responsible for starting the eCommerce boom, it is certainly responsible for the recent surge in demand. Hence, omnichannel distribution also started booming. As the warehouse shifts from picking full cases for retail locations to picking individual items for end customers, they also need to manage multiple delivery options. Omni-Channel includes letting the customer purchase from anywhere (in-store, online) and delivering the products where they like (ship to home, pick up in-store, curbside pickup). This also includes the return of the product (ship to return or return in-store). Customers have always been demanding, but with the COVID-19 surging eCommerce demand, the omnichannel distribution trend will stay for a longer time. This leaves warehouses and distribution centers looking for advanced processes, technologies, and software to support omnichannel distribution.

Market Dynamics

Driver: COVID-19-led acceleration of organizations for new customer engagement through digital experiences

Digital channel usage has seen a spike during the pandemic. Corporate investment in digital experiences will need to mirror new ways of living and working. As customers continue to go and stay digital, post-crisis expectations for digital experience will continue to rise. Organizations are witnessing stunning shifts in online shopping owing to lockdown in various regions. Hence, organizations are providing multiple options and platforms for online shopping to reach customers and provide goods to their doorsteps. The timeline for developing relationships with customers is now significantly compressed. During the prolonged time at home, consumers have become more willing and able to use digital engagement methods. Already digital-savvy consumers are increasing their use, while individuals who once resisted digital platforms, such as eCommerce, mobile finance, and video meetings, for online consultations are emerging as digitally engaged customers.

Restraint: Security and privacy concerns

Enterprises adopting multichannel order management face security and privacy issues. They process confidential data, which needs to be protected to avoid data breaches and theft as it may affect the reputation of enterprises. Enterprise data may be breached over the internet and can be accessed by unauthorized users. It is a growing concern among enterprises. There is a possibility that users of an enterprise can view the data of competitors. These security issues relating to the data access by unauthorized users may threaten the enterprise data security and competitive business position. Hence, these issues relating to security and privacy increase the growing concern among enterprises and are anticipated to restrain the growth of the multichannel order management market during the forecast period

Opportunity: Emerging potential for online sales

Increasing competition among enterprises has led them to bring strategic innovations into their business models to tackle challenges, such as customer retention, increasing competitors, and commoditization of threats. These challenges have encouraged enterprises to adopt online sales mode. The internet penetration among every line of business is very high, leading to the growth of eCommerce players. In addition to that, the food & beverages, healthcare, and manufacturing verticals are gaining momentum in adopting advanced technologies. These verticals use a multichannel network to sell their products, which is expected to drive the global multichannel order management market.

Enterprises are devising comprehensive strategies to deliver end-to-end business models by adopting the multichannel order management solution. In addition, further internet penetration encourages retail, food and beverages, healthcare, and manufacturing enterprises to shift toward multichannel order management, which helps them access real-time information about their business operations. Customers can access inventory from any place based on the necessity on a real-time basis. Hence, emerging potential among industry verticals is expected to witness high growth opportunities for the multichannel order management market during the forecast period.

Challenge: Lack of technical expertise

The multichannel order management solution includes integrating order management solutions with various sales channels, such as websites, marketplaces, offline systems, and shipping partners. The integration process involves end-to-end order flow, order analytics, visibility, and security. Hence, it becomes vital for businesses to handle every aspect of the order management process. Cloud-based solutions are more complex than traditional on-premises solutions, which need to be integrated with the legacy system. The adoption of cloud-based solutions over traditional on-premises solutions requires deep knowledge, experience, and insights into both cloud and legacy technologies to operate smoothly. Despite the complexities of a cloud-based management system, cloud professionals need management skills to help in service integration, informed buying ability, contract facilitation, monitoring, and vendor management. Hence, businesses need skilled professionals in the know-how of cloud implementations and cloud solutions. To deploy a cloud solution, enterprises require to train professionals, which may, in turn, incur huge costs and consume time. Hence, the lack of technical expertise within enterprises could affect the growth of the global multichannel order management market.

The services segment is expected to grow at a higher CAGR during the forecast period

The services segment has been further divided into professional and managed services. These services play a vital role in the functioning of multichannel order management solutions, as well as ensure faster and smoother implementation that maximizes the value of the enterprise investments. The growing adoption of multichannel order management software is expected to boost the adoption of professional and managed services.

North America to account for largest market size during the forecast period

North America is expected to have the largest market share in the multichannel order management market, as the region is a mature and well-established market with a healthy risk appetite and inclination toward technological innovations, thereby presenting a plethora of opportunities for multichannel order management vendors and service providers. The majority of the multichannel order management vendors have a strong presence in the region. Furthermore, these vendors are expanding their market presence in the region through acquisitions, alliances, and partnerships with system integrators, distributors, and resellers. On account of increasing investment in advanced technologies, such as AI and ML, by the retail, e-commerce, and manufacturing industries, the multichannel order management market is expected to provide high growth opportunities for vendors operating in the region.

Multichannel Order Management Marketby Region

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Key Market Players

The multichannel order management vendors have implemented various types of organic and inorganic growth strategies, such as new product launches, product upgradations, partnerships and agreements, business expansions, and mergers and acquisitions to strengthen their offerings in the market. The major vendors in the global multichannel order management market include IBM Corporation (US), Oracle Corporation (US), SAP SE (Germany), Salesforce.com, inc. (US), HCL Technologies Limited (India), Zoho Corporation Pvt. Ltd. (India), Brightpearl (US), Stitch Labs (US), Selro Ltd. (England), Linnworks (England), Vinculum Solutions Pvt. Ltd. (India), Freestyle Solutions (US), Aptean (US), Etail Solutions (US), SellerActive, Inc. (US), Delhivery Pvt Ltd (India), Cloud Commerce Pro Ltd (India), QuickBooks Commerce (India), Unicommerce eSolutions Pvt. Ltd. (India), SalesWarp (US), Contalog (India), Browntape Technologies (India), Multiorders, Ltd (England), ManageEcom (India), Evanik Networks Private Limited (India), GeekSeller (US), SKUSUITE INC. (US), Newfold Digital Inc. (US), and EMERGE App & Higher Identity Technology Pte Ltd. (Singapore). The study includes an in-depth competitive analysis of these key players in the multichannel order management market with their company profiles, recent developments, and key market strategies.

Scope of the Report

Report Metrics

Details

Market size available for years

2015–2026

Base year considered

2020

Forecast period

2021–2026

Forecast units

USD Million

Segments covered

Component, Deployment Mode, Organization Size, Vertical, and Region

Geographies covered

North America, Europe, APAC, Latin America and MEA

Companies covered

IBM (US), Oracle (US), SAP (Germany), Salesforce (US), HCL Technologies (India), Zoho (India), Brightpearl (US), Stitch Labs (US), Selro (England), Linnworks (England), Vinculum (India), Freestyle Solutions (US), Aptean (US), Etail Solutions (US), SellerActive (US), Delhivery (India), Cloud Commerce Pro (England), QuickBooks Commerce (India), Unicommerce (India), SalesWarp (US), Contalog (India), Browntape (India), Multiorders (England), ManageEcom (India), Evanik (India), GeekSeller (US), SkuSuite (US), Newfold Digital (US), and EMERGE App (Singapore)

This research report categorizes the multichannel order management market based on components, deployment mode, organization size, vertical, and regions.

By Component:

  • Solution
  • Software
  • Services
  • Professional Services
  • Consulting Services
  • Integration and Deployment Services
  • Training and Support Services
  • Managed Services

By Deployment Mode:

  • Cloud
  • On-premises

By Organization Size:

  • Large enterprises
  • Small and medium-sized enterprises (SMEs)

By Vertical:

  • Retail, eCommerce, and Wholesale
  • Manufacturing
  • Healthcare and Life Sciences
  • Food and Beverages
  • Other Verticals (Automotive and Pharmaceuticals)

By Region:

  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Rest of Europe
  • APAC
    • China
    • Japan
    • India
    • Rest of APAC
  • MEA
    • Middle East
    • Africa
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America

Recent Developments:

  • In January 2021, Salesforce launched Vaccine Cloud technology that will help government agencies, healthcare organizations, businesses, nonprofits, and educational institutions more rapidly, safely, and efficiently deploy and manage their vaccine programs. Organizations can manage and deploy vaccine programs for delivering vaccines through Salesforce Customer 360 platform, including mobility solutions, bots, analytics, and integration capabilities.
  • In April 2021, QNTRL is a new low-code workflow automation application from ZOHO. It enables users to centralize inquiries from all process stakeholders, assure process compliance, enable contextual and workflow-centric collaboration, and simplify repetitive operations.
  • In March 2021, ZOHO is planning to implement transnational localism in MEA. As part of its efforts, Zoho will open offices in the region, hire locally, forge partnerships, invest in local business communities, adopt the local culture in its business operations, and support initiatives focused on creating self-reliant regional economies.
  • In March 2021, Linnworks announced its integration with Buy on Google. It will offer a checkout experience for shoppers that enables shoppers to purchase products directly from retailers on Google.
  • In February 2021, Vinculum partnered with ShadowFax Technologies to foray into the warehouse management system across 10 centers to offer E2E services. This partnership will address the growing demand in the E2E category by offering end-to-end services across multiple industry segments, such as eCommerce, apparel, consumer electronics, auto, and others.
  • In February 2021, Aptean announced the release of Aptean Industrial Manufacturing ERP cloud offering that provides discrete manufacturers with full functionality in a secure, flexible, scalable, and cost-effective solution.

Frequently Asked Questions (FAQ):

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TABLE OF CONTENTS

1 INTRODUCTION (Page No. - 25)
    1.1 INTRODUCTION TO COVID-19
    1.2 COVID-19 HEALTH ASSESSMENT
           FIGURE 1 COVID-19: GLOBAL PROPAGATION
           FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES
    1.3 COVID-19 ECONOMIC ASSESSMENT
           FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
           1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT
                    FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY
                    FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY
    1.4 OBJECTIVES OF THE STUDY
    1.5 MARKET DEFINITION
           1.5.1 INCLUSIONS AND EXCLUSIONS
    1.6 MARKET SCOPE
           1.6.1 MARKET SEGMENTATION
           1.6.2 REGIONS COVERED
           1.6.3 YEARS CONSIDERED FOR THE STUDY
    1.7 CURRENCY CONSIDERED
           TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020
    1.8 STAKEHOLDERS
    1.9 SUMMARY OF CHANGES

2 RESEARCH METHODOLOGY (Page No. - 35)
    2.1 RESEARCH DATA
           FIGURE 6 MULTICHANNEL ORDER MANAGEMENT: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    TABLE 2 PRIMARY INTERVIEWS
                    2.1.2.1 Breakup of primary profiles
                    2.1.2.2 Key industry insights
    2.2 MARKET BREAKUP AND DATA TRIANGULATION
           FIGURE 7 DATA TRIANGULATION
    2.3 MARKET SIZE ESTIMATION
           FIGURE 8 MULTICHANNEL ORDER MANAGEMENT: TOP-DOWN AND BOTTOM-UP APPROACHES
           2.3.1 TOP-DOWN APPROACH
           2.3.2 BOTTOM-UP APPROACH
                    FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS/SERVICES OF MULTICHANNEL ORDER MANAGEMENT
                    FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF MULTICHANNEL ORDER MANAGEMENT
                    FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF MULTICHANNEL ORDER MANAGEMENT
                    FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF MULTICHANNEL ORDER MANAGEMENT THROUGH OVERALL MULTICHANNEL ORDER MANAGEMENT SPENDING
    2.4 MARKET FORECAST
           TABLE 3 FACTOR ANALYSIS
    2.5 COMPANY EVALUATION MATRIX METHODOLOGY
           FIGURE 13 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
    2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY
           FIGURE 14 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
    2.7 ASSUMPTIONS FOR THE STUDY
    2.8 LIMITATIONS OF THE STUDY
    2.9 IMPLICATIONS OF COVID-19 ON MULTICHANNEL ORDER MANAGEMENT
           FIGURE 15 QUARTERLY IMPACT OF COVID-19 DURING 2020–2021

3 EXECUTIVE SUMMARY (Page No. - 50)
    TABLE 4 GLOBAL MULTICHANNEL ORDER MANAGEMENT MARKET SIZE AND GROWTH RATE, 2015–2020 (USD MILLION, Y-O-Y%)
    TABLE 5 GLOBAL MARKET SIZE AND GROWTH RATE, 2021–2026 (USD MILLION, Y-O-Y%)
    FIGURE 16 SOFTWARE SEGMENT ESTIMATED TO ACCOUNT FOR A LARGER MARKET SIZE IN 2021
    FIGURE 17 PROFESSIONAL SERVICES SEGMENT ESTIMATED TO ACCOUNT FOR A LARGER MARKET SHARE IN 2021
    FIGURE 18 CLOUD SEGMENT ESTIMATED TO ACCOUNT FOR A LARGER MARKET SIZE IN 2021
    FIGURE 19 LARGE ENTERPRISES SEGMENT ESTIMATED TO ACCOUNT FOR A LARGER MARKET SHARE IN 2021
    FIGURE 20 RETAIL, ECOMMERCE, AND WHOLESALE SEGMENT ESTIMATED TO ACCOUNT FOR THE LARGEST MARKET SIZE IN 2021
    FIGURE 21 NORTH AMERICA ESTIMATED TO ACCOUNT FOR THE LARGEST MARKET SHARE IN 2021

4 PREMIUM INSIGHTS (Page No. - 55)
    4.1 ATTRACTIVE OPPORTUNITIES IN THE MULTICHANNEL ORDER MANAGEMENT MARKET
           FIGURE 22 GROWING DIGITALIZATION AND SELLING PLATFORMS TO BOOST THE MARKET GROWTH
    4.2 MARKET, BY VERTICAL
           FIGURE 23 RETAIL, ECOMMERCE, AND WHOLESALE SEGMENT PROJECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
    4.3 MARKET, BY REGION
           FIGURE 24 NORTH AMERICA ESTIMATED TO ACCOUNT FOR THE LARGEST MARKET SHARE IN 2021
    4.4 MARKET, BY COMPONENT AND DEPLOYMENT MODE
           FIGURE 25 SOFTWARE AND CLOUD SEGMENTS ESTIMATED TO ACCOUNT FOR THE LARGEST MARKET SHARES IN 2021

5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 58)
    5.1 INTRODUCTION
    5.2 MARKET DYNAMICS
           FIGURE 26 MULTICHANNEL ORDER MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
           5.2.1 DRIVERS
                    5.2.1.1 COVID-19-led acceleration of organizations for new customer engagement through digital experiences
                    5.2.1.2 Booming retail and eCommerce vertical
                    5.2.1.3 Growth in multichannel selling
                    5.2.1.4 Low operational and initial costs
                    5.2.1.5 Rapidly growing number of internet users
           5.2.2 RESTRAINTS
                    5.2.2.1 Security and privacy concerns
           5.2.3 OPPORTUNITIES
                    5.2.3.1 Emerging potential for online sales
                    5.2.3.2 Increasing adoption by SMEs
                    5.2.3.3 Technological advancements in machine learning, artificial intelligence, and augmented reality
           5.2.4 CHALLENGES
                    5.2.4.1 Lack of technical expertise
    5.3 PRICING MODEL ANALYSIS
    5.4 REVENUE SHIFT – YC/YCC SHIFT FOR MULTICHANNEL ORDER MANAGEMENT MARKET
           FIGURE 27 MARKET: YC/YCC SHIFT
    5.5 MULTICHANNEL ORDER MANAGEMENT: EVOLUTION
           FIGURE 28 EVOLUTION OF MULTICHANNEL ORDER MANAGEMENT
    5.6 MULTICHANNEL ORDER MANAGEMENT: ECOSYSTEM
           FIGURE 29 ECOSYSTEM OF MULTICHANNEL ORDER MANAGEMENT
    5.7 MARKET: COVID-19 IMPACT
           FIGURE 30 MARKET TO WITNESS A GROWTH SPIKE BETWEEN 2020 AND 2021
    5.8 CASE STUDY ANALYSIS
           5.8.1 GRAETER’S ICE CREAM AUTOMATES 100% OF ORDERS WITH CUSTOM FUNCTIONALITY BACKED BY SKUNEXUS
           5.8.2 PHILIP MORRIS & SONS IMPROVES THE ONLINE SHOPPER EXPERIENCE AND EXPANDS TO NEW CHANNELS WITH LINNWORKS AND BIGCOMMERCE
           5.8.3 TCNS CLOTHING CO. LTD ACHIEVES 9X GROWTH IN SALES USING UNICOMMERCE
           5.8.4 BYJU’S ACHIEVED SCALABILITY, UNPARALLELED SUPPORT, AND MUCH MORE WITH ORDERHIVE
           5.8.5 BRIGHTPEARL TAKES THE WEIGHT OFF STRENGTH SHOP WITH ADVANCED AUTOMATION AND TURBOCHARGED ORDER PROCESSING
    5.9 VALUE/SUPPLY CHAIN ANALYSIS
           FIGURE 31 VALUE/SUPPLY CHAIN ANALYSIS
           TABLE 6 MULTICHANNEL ORDER MANAGEMENT MARKET: VALUE/SUPPLY CHAIN
    5.10 PATENT ANALYSIS
           5.10.1 METHODOLOGY
           5.10.2 DOCUMENT TYPE
                    TABLE 7 PATENTS FILED, 2018-2021
           5.10.3 INNOVATION AND PATENT APPLICATIONS
                               FIGURE 32 TOTAL NUMBER OF PATENTS GRANTED IN A YEAR, 2018–2021
                    5.10.3.1 Top applicants
                               FIGURE 33 TOP 10 COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS, 2018–2021
                               TABLE 8 TOP TEN PATENT OWNERS (US) IN THE MULTICHANNEL ORDER MANAGEMENT MARKET, 2018–2021
    5.11 TECHNOLOGY ANALYSIS
           5.11.1 MULTICHANNEL ORDER MANAGEMENT AND BIG DATA ANALYTICS
           5.11.2 MULTICHANNEL ORDER MANAGEMENT, ARTIFICIAL INTELLIGENCE (AI), AND MACHINE LEARNING (ML)
           5.11.3 MULTICHANNEL ORDER MANAGEMENT AND CLOUD COMPUTING
           5.11.4 MULTICHANNEL ORDER MANAGEMENT AND BLOCKCHAIN
           5.11.5 MULTICHANNEL ORDER MANAGEMENT AND INTERNET OF THINGS (IOT)
    5.12 PORTER’S FIVE FORCES ANALYSIS
                    FIGURE 34 MULTICHANNEL ORDER MANAGEMENT: PORTER’S FIVE FORCES ANALYSIS
                    TABLE 9 MULTICHANNEL ORDER MANAGEMENT MARKET: PORTER’S FIVE FORCES ANALYSIS
           5.12.1 THREAT OF NEW ENTRANTS
           5.12.2 THREAT OF SUBSTITUTES
           5.12.3 BARGAINING POWER OF SUPPLIERS
           5.12.4 BARGAINING POWER OF BUYERS
           5.12.5 INTENSITY OF COMPETITIVE RIVALRY
    5.13 REGULATORY IMPLICATIONS
           5.13.1 INTRODUCTION
           5.13.2 ISO 31000 2009: RISK MANAGEMENT PRINCIPLES AND GUIDELINES
           5.13.3 ISO/IEC 31010:2009: RISK MANAGEMENT–RISK ASSESSMENT TECHNIQUES
           5.13.4 GRC CAPABILITY MODEL 3.0 (RED BOOK)
           5.13.5 COMMITTEE OF SPONSORING ORGANIZATIONS: ENTERPRISE RISK MANAGEMENT FRAMEWORK
           5.13.6 BASEL

6 MULTICHANNEL ORDER MANAGEMENT MARKET, BY COMPONENT (Page No. - 79)
    6.1 INTRODUCTION
           6.1.1 COMPONENTS: COVID-19 IMPACT
                    FIGURE 35 SERVICES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD
                    TABLE 10 MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                    TABLE 11 MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
    6.2 SOFTWARE
           6.2.1 GROWING CONCERN OF COMPANIES TO PROVIDE BETTER CUSTOMER EXPERIENCE AND GAIN SUPPLY CHAIN VISIBILITY FLOWING THROUGH SALES CHANNELS
                    TABLE 12 SOFTWARE: MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
                    TABLE 13 SOFTWARE: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    6.3 SERVICES
           FIGURE 36 MANAGED SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
           TABLE 14 SERVICES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY SERVICE, 2015–2020 (USD MILLION)
           TABLE 15 SERVICES: MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
           TABLE 16 SERVICES: MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
           TABLE 17 SERVICES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.3.1 PROFESSIONAL SERVICES
                    FIGURE 37 CONSULTING SEGMENT TO REGISTER THE HIGHEST CAGR DURING THE FORECAST PERIOD
                    TABLE 18 PROFESSIONAL SERVICES: MARKET SIZE, BY TYPE, 2015–2020 (USD MILLION)
                    TABLE 19 PROFESSIONAL SERVICES: MARKET SIZE, BY TYPE, 2021–2026 (USD MILLION)
                    TABLE 20 PROFESSIONAL SERVICES: MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
                    TABLE 21 PROFESSIONAL SERVICES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.3.1.1 Consulting
                               6.3.1.1.1 Consulting services enable companies to lower risks, reduce complexities, and increase RoI to deliver maximum product delivery assurance
                               TABLE 22 CONSULTING SERVICES MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
                               TABLE 23 CONSULTING SERVICES MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.3.1.2 Training and support
                               6.3.1.2.1 Training and support services demand is growing due to the need of various companies to manage the order fulfillment process
                               TABLE 24 TRAINING AND SUPPORT MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
                               TABLE 25 TRAINING AND SUPPORT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
                    6.3.1.3 Integration and deployment
                               6.3.1.3.1 Need to ensure minimum risks and cost optimization among companies to drive the demand for integration and deployment services
                               TABLE 26 INTEGRATION AND DEPLOYMENT MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
                               TABLE 27 INTEGRATION AND DEPLOYMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
           6.3.2 MANAGED SERVICES
                    6.3.2.1 Growing concern of companies to manage their workflow management process driving companies to outsource managed services
                               TABLE 28 MANAGED SERVICES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
                               TABLE 29 MANAGED SERVICES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

7 MULTICHANNEL ORDER MANAGEMENT MARKET, BY ORGANIZATION SIZE (Page No. - 92)
    7.1 INTRODUCTION
           7.1.1 ORGANIZATION SIZE: COVID-19 IMPACT
                    FIGURE 38 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD
                    TABLE 30 MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION)
                    TABLE 31 MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
    7.2 LARGE ENTERPRISES
           7.2.1 INCREASED CONCERN OF OPERATORS TO MANAGE MULTIPLE ORDERS FROM SALES CHANNELS
                    TABLE 32 LARGE ENTERPRISES: MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
                    TABLE 33 LARGE ENTERPRISES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    7.3 SMALL AND MEDIUM-SIZED ENTERPRISES
           7.3.1 CONCERNS OVER THE DELIVERY OF MULTICHANNEL CUSTOMER EXPERIENCE
                    TABLE 34 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
                    TABLE 35 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

8 MULTICHANNEL ORDER MANAGEMENT MARKET, BY DEPLOYMENT MODE (Page No. - 98)
    8.1 INTRODUCTION
           8.1.1 DEPLOYMENT MODES: COVID-19 IMPACT
                    FIGURE 39 CLOUD SEGMENT TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD
                    TABLE 36 MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION)
                    TABLE 37 MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
    8.2 ON-PREMISES
           8.2.1 ENHANCED CONTROL OVER THE SUPPLY CHAIN ACCESSIBILITY ACROSS THE NETWORK OF ON-PREMISES
                    TABLE 38 ON-PREMISES: MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
                    TABLE 39 ON-PREMISES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    8.3 CLOUD
           8.3.1 COST-EFFECTIVENESS, EASE OF ACCESS, AND SCALABILITY TO BOOST THE ADOPTION OF CLOUD-BASED MULTICHANNEL ORDER MANAGEMENT SOFTWARE
                    TABLE 40 CLOUD: MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
                    TABLE 41 CLOUD: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

9 MULTICHANNEL ORDER MANAGEMENT MARKET, BY VERTICAL (Page No. - 103)
    9.1 INTRODUCTION
           9.1.1 VERTICALS: COVID-19 IMPACT
           9.1.2 MULTICHANNEL ORDER MANAGEMENT: ENTERPRISE USE CASES
                    FIGURE 40 MEDIA AND ENTERTAINMENT VERTICAL TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD
                    TABLE 42 MARKET SIZE, BY VERTICAL, 2015–2020 (USD MILLION)
                    TABLE 43 MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
    9.2 RETAIL, ECOMMERCE, AND WHOLESALE
           9.2.1 GROWING NEED OF COMPANIES TO ANALYZE SALES CHANNEL PROCESS FOR DATA-DRIVEN DECISIONS
                    TABLE 44 RETAIL, ECOMMERCE, AND WHOLESALE: USE CASES
                    TABLE 45 RETAIL, ECOMMERCE, AND WHOLESALE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
                    TABLE 46 RETAIL, ECOMMERCE, AND WHOLESALE: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.3 MANUFACTURING
           9.3.1 GROWING NEED OF COMPANIES TO IMPROVE PRODUCTIVITY AND PROVIDE EFFECTIVE CUSTOMER SERVICE
                    TABLE 47 MANUFACTURING: USE CASES
                    TABLE 48 MANUFACTURING: MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
                    TABLE 49 MANUFACTURING: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.4 HEALTHCARE AND LIFE SCIENCES
           9.4.1 DEMAND FOR ENHANCED PATIENT EXPERIENCES AND QUALITY CARE FOR PERSONALIZED TREATMENTS IN REAL-TIME
                    TABLE 50 HEALTHCARE AND LIFE SCIENCES: USE CASES
                    TABLE 51 HEALTHCARE AND LIFE SCIENCES: MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
                    TABLE 52 HEALTHCARE AND LIFE SCIENCES : MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.5 FOOD & BEVERAGE
           9.5.1 GROWING NEED OF COMPANIES TO GAIN REAL-TIME VISIBILITY INTO ORDER STATUS AND DELIVERY OF FOODS ITEMS
                    TABLE 53 FOOD AND BEVERAGES: USE CASES
                    TABLE 54 FOOD AND BEVERAGES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
                    TABLE 55 FOOD AND BEVERAGES: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
    9.6 OTHER VERTICALS
           TABLE 56 OTHER VERICALS: USE CASES
           TABLE 57 OTHER VERTICALS: MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
           TABLE 58 OTHER VERTICALS: MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)

10 MULTICHANNEL ORDER MANAGEMENT MARKET, BY REGION (Page No. - 115)
     10.1 INTRODUCTION
               FIGURE 41 INDIA PROJECTED TO RECORD THE HIGHEST CAGR DURING THE FORECAST PERIOD
               FIGURE 42 ASIA PACIFIC TO WITNESS THE HIGHEST CAGR DURING THE FORECAST PERIOD
               TABLE 59 MARKET SIZE, BY REGION, 2015–2020 (USD MILLION)
               TABLE 60 MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
     10.2 NORTH AMERICA
             10.2.1 NORTH AMERICA: MARKET DRIVERS
             10.2.2 NORTH AMERICA: COVID-19 IMPACT
             10.2.3 NORTH AMERICA: REGULATIONS
                       10.2.3.1 California Consumer Privacy Act (CCPA)
                                   FIGURE 43 NORTH AMERICA: MARKET SNAPSHOT
                                   TABLE 61 NORTH AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                                   TABLE 62 NORTH AMERICA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                                   TABLE 63 NORTH AMERICA: MARKET SIZE, BY SERVICE, 2015–2020 (USD MILLION)
                                   TABLE 64 NORTH AMERICA: MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
                                   TABLE 65 NORTH AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2020 (USD MILLION)
                                   TABLE 66 NORTH AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION)
                                   TABLE 67 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION)
                                   TABLE 68 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                                   TABLE 69 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION)
                                   TABLE 70 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE MODE, 2021–2026 (USD MILLION)
                                   TABLE 71 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2015–2020 (USD MILLION)
                                   TABLE 72 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                                   TABLE 73 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2015–2020 (USD MILLION)
                                   TABLE 74 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.2.4 UNITED STATES
                       TABLE 75 UNITED STATES: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                       TABLE 76 UNITED STATES: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
             10.2.5 CANADA
                       TABLE 77 CANADA: MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                       TABLE 78 CANADA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
     10.3 EUROPE
             10.3.1 EUROPE: MARKET DRIVERS
             10.3.2 EUROPE: COVID-19 IMPACT
             10.3.3 EUROPE: REGULATIONS
                       10.3.3.1 General Data Protection Regulation (GDPR)
                       10.3.3.2 European Committee for Standardization (CEN)
                       10.3.3.3 European Technical Standards Institute
                                   TABLE 79 EUROPE: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                                   TABLE 80 EUROPE: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                                   TABLE 81 EUROPE: MARKET SIZE, BY SERVICE, 2015–2020 (USD MILLION)
                                   TABLE 82 EUROPE: MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
                                   TABLE 83 EUROPE: MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2020 (USD MILLION)
                                   TABLE 84 EUROPE: MARKET SIZE, BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION)
                                   TABLE 85 EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION)
                                   TABLE 86 EUROPE: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                                   TABLE 87 EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION)
                                   TABLE 88 EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                                   TABLE 89 EUROPE: MARKET SIZE, BY VERTICAL, 2015–2020 (USD MILLION)
                                   TABLE 90 EUROPE: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                                   TABLE 91 EUROPE: MARKET SIZE, BY COUNTRY, 2015–2020 (USD MILLION)
                                   TABLE 92 EUROPE: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.3.4 UNITED KINGDOM
                       TABLE 93 UNITED KINGDOM: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                       TABLE 94 UNITED KINGDOM: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
             10.3.5 GERMANY
                       TABLE 95 GERMANY: MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                       TABLE 96 GERMANY: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
             10.3.6 FRANCE
                       TABLE 97 FRANCE: MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                       TABLE 98 FRANCE: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
             10.3.7 REST OF EUROPE
     10.4 ASIA PACIFIC
             10.4.1 ASIA PACIFIC: MARKET DRIVERS
             10.4.2 ASIA PACIFIC: COVID-19 IMPACT
             10.4.3 ASIA PACIFIC: REGULATIONS
                       10.4.3.1 Personal Data Protection Act (PDPA)
                       10.4.3.2 International Organization for Standardization (ISO) 27001
                                   FIGURE 44 ASIA PACIFIC: MARKET SNAPSHOT
                                   TABLE 99 ASIA PACIFIC: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                                   TABLE 100 ASIA PACIFIC: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                                   TABLE 101 ASIA PACIFIC: MARKET SIZE, BY SERVICE, 2015–2020 (USD MILLION)
                                   TABLE 102 ASIA PACIFIC: MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
                                   TABLE 103 ASIA PACIFIC: MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2020 (USD MILLION)
                                   TABLE 104 ASIA PACIFIC: MARKET SIZE, BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION)
                                   TABLE 105 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION)
                                   TABLE 106 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                                   TABLE 107 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION)
                                   TABLE 108 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                                   TABLE 109 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 2015–2020 (USD MILLION)
                                   TABLE 110 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                                   TABLE 111 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2015–2020 (USD MILLION)
                                   TABLE 112 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.4.4 CHINA
                       TABLE 113 CHINA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                       TABLE 114 CHINA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
             10.4.5 JAPAN
                       TABLE 115 JAPAN: MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                       TABLE 116 JAPAN: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
             10.4.6 INDIA
                       TABLE 117 INDIA: MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                       TABLE 118 INDIA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
             10.4.7 REST OF ASIA PACIFIC
     10.5 MIDDLE EAST AND AFRICA
             10.5.1 MIDDLE EAST AND AFRICA: MARKET DRIVERS
             10.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT
             10.5.3 MIDDLE EAST & AFRICA: REGULATIONS
                       10.5.3.1 Israeli Privacy Protection Regulations (Data Security), 5777-2017
                       10.5.3.2 GDPR Applicability in KSA
                       10.5.3.3 Protection of Personal Information Act (POPIA)
                                   TABLE 119 MIDDLE EAST & AFRICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                                   TABLE 120 MIDDLE EAST & AFRICA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                                   TABLE 121 MIDDLE EAST & AFRICA: MARKET SIZE, BY SERVICE, 2015–2020 (USD MILLION)
                                   TABLE 122 MIDDLE EAST & AFRICA: MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
                                   TABLE 123 MIDDLE EAST & AFRICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2020 (USD MILLION)
                                   TABLE 124 MIDDLE EAST & AFRICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION)
                                   TABLE 125 MIDDLE EAST & AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION)
                                   TABLE 126 MIDDLE EAST & AFRICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                                   TABLE 127 MIDDLE EAST & AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION)
                                   TABLE 128 MIDDLE EAST & AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                                   TABLE 129 MIDDLE EAST & AFRICA: MARKET SIZE, BY VERTICAL, 2015–2020 (USD MILLION)
                                   TABLE 130 MIDDLE EAST & AFRICA: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                                   TABLE 131 MIDDLE EAST & AFRICA: MARKET SIZE, BY COUNTRY, 2015–2020 (USD MILLION)
                                   TABLE 132 MIDDLE EAST & AFRICA: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.5.4 MIDDLE EAST
                       TABLE 133 MIDDLE EAST: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                       TABLE 134 MIDDLE EAST: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
             10.5.5 AFRICA
                       TABLE 135 AFRICA: MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                       TABLE 136 AFRICA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
     10.6 LATIN AMERICA
             10.6.1 LATIN AMERICA: MARKET DRIVERS
             10.6.2 LATIN AMERICA: COVID-19 IMPACT
             10.6.3 LATIN AMERICA: REGULATIONS
                       10.6.3.1 Brazil Data Protection Law
                       10.6.3.2 Argentina Personal Data Protection Law No. 25.326
                                   TABLE 137 LATIN AMERICA: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                                   TABLE 138 LATIN AMERICA: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
                                   TABLE 139 LATIN AMERICA: MARKET SIZE, BY SERVICE, 2015–2020 (USD MILLION)
                                   TABLE 140 LATIN AMERICA: MARKET SIZE, BY SERVICE, 2021–2026 (USD MILLION)
                                   TABLE 141 LATIN AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2015–2020 (USD MILLION)
                                   TABLE 142 LATIN AMERICA: MARKET SIZE, BY PROFESSIONAL SERVICE, 2021–2026 (USD MILLION)
                                   TABLE 143 LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2015–2020 (USD MILLION)
                                   TABLE 144 LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION)
                                   TABLE 145 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2015–2020 (USD MILLION)
                                   TABLE 146 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
                                   TABLE 147 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 2015–2020 (USD MILLION)
                                   TABLE 148 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
                                   TABLE 149 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2015–2020 (USD MILLION)
                                   TABLE 150 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION)
             10.6.4 BRAZIL
                       TABLE 151 BRAZIL: MULTICHANNEL ORDER MANAGEMENT MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                       TABLE 152 BRAZIL: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
             10.6.5 MEXICO
                       TABLE 153 MEXICO: MARKET SIZE, BY COMPONENT, 2015–2020 (USD MILLION)
                       TABLE 154 MEXICO: MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION)
             10.6.6 REST OF LATIN AMERICA

11 COMPETITIVE LANDSCAPE (Page No. - 159)
     11.1 OVERVIEW
     11.2 REVENUE ANALYSIS
               FIGURE 45 REVENUE ANALYSIS FOR KEY COMPANIES IN THE PAST FIVE YEARS
     11.3 MARKET SHARE ANALYSIS
               TABLE 155 MULTICHANNEL ORDER MANAGEMENT MARKET: DEGREE OF COMPETITION
     11.4 COMPANY EVALUATION QUADRANT
             11.4.1 STARS
             11.4.2 EMERGING LEADERS
             11.4.3 PERVASIVE PLAYERS
             11.4.4 PARTICIPANTS
                       FIGURE 46 KEY MARKET PLAYERS, COMPANY EVALUATION MATRIX, 2020
     11.5 MARKET SHARE/RANK
               FIGURE 47 RANKING OF KEY PLAYERS, 2021
     11.6 PRODUCT FOOTPRINT
               TABLE 156 COMPANY PRODUCT FOOTPRINT
               TABLE 157 COMPANY REGION FOOTPRINT
     11.7 STARTUP/SME EVALUATION QUADRANT
             11.7.1 PROGRESSIVE COMPANIES
             11.7.2 RESPONSIVE COMPANIES
             11.7.3 DYNAMIC COMPANIES
             11.7.4 STARTING BLOCKS
                       FIGURE 48 STARTUP/SME MULTICHANNEL ORDER MANAGEMENT MARKET EVALUATION MATRIX, 2020
     11.8 COMPETITIVE SCENARIO
             11.8.1 PRODUCT LAUNCHES
                       TABLE 158 PRODUCT LAUNCHES, JANUARY 2018– MAY 2021
             11.8.2 DEALS
                       TABLE 159 DEALS, JANUARY 2018– MAY 2020
             11.8.3 OTHERS
                       TABLE 160 OTHERS, 2019

12 COMPANY PROFILES (Page No. - 171)
     12.1 INTRODUCTION
     12.2 KEY PLAYERS
(Business and Financial Overview, Products offered, Key Insights, Recent Developments, MnM View)*
             12.2.1 IBM
                       TABLE 161 IBM: BUSINESS OVERVIEW
                       FIGURE 49 IBM: COMPANY SNAPSHOT
                       TABLE 162 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 163 IBM: PRODUCT LAUNCHES, 2018–2021
                       TABLE 164 IBM: DEALS, 2018–2021
             12.2.2 SAP
                       TABLE 165 SAP: BUSINESS OVERVIEW
                       FIGURE 50 SAP: COMPANY SNAPSHOT
                       TABLE 166 SAP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 167 SAP: PRODUCT LAUNCHES, 2018–2021
                       TABLE 168 SAP: DEALS, 2018–2021
                       TABLE 169 SAP: OTHERS, 2018–2021
             12.2.3 ORACLE
                       TABLE 170 ORACLE: BUSINESS OVERVIEW
                       FIGURE 51 ORACLE: COMPANY SNAPSHOT
                       TABLE 171 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 172 ORACLE: PRODUCT LAUNCHES, 2018–2021
                       TABLE 173 ORACLE: DEALS, 2018–2021
             12.2.4 SALESFORCE
                       TABLE 174 SALESFORCE: BUSINESS OVERVIEW
                       FIGURE 52 SALESFORCE: COMPANY SNAPSHOT
                       TABLE 175 SALESFORCE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 176 SALESFORCE: PRODUCT LAUNCHES, 2018–2021
                       TABLE 177 SALESFORCE: DEALS, 2018–2021
             12.2.5 HCL TECHNOLOGIES
                       TABLE 178 HCL TECHNOLOGIES: BUSINESS OVERVIEW
                       FIGURE 53 HCL TECHNOLOGIES: COMPANY SNAPSHOT
                       TABLE 179 HCL TECHNOLOGIES: PRODUCTS/SOLUTIONS/SERVICES OFFERED
             12.2.6 ZOHO
                       TABLE 180 ZOHO: BUSINESS OVERVIEW
                       TABLE 181 ZOHO: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 182 ZOHO: PRODUCT LAUNCHES, 2018–2021
                       TABLE 183 ZOHO: DEALS, 2018–2021
                       TABLE 184 ZOHO: OTHERS, 2018–2021
             12.2.7 BRIGHTPEARL
                       TABLE 185 BRIGHTPEARL: BUSINESS OVERVIEW
                       TABLE 186 BRIGHTPEARL: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 187 BRIGHTPEARL: DEALS, 2018–2021
                       TABLE 188 BRIGHTPEARL: OTHERS, 2018–2021
             12.2.8 STITCH LABS
                       TABLE 189 STITCH LABS: BUSINESS OVERVIEW
                       TABLE 190 STITCH LABS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 191 STITCH LABS: PRODUCT LAUNCHES, 2018–2021
                       TABLE 192 STITCH LABS: DEALS, 2018–2021
             12.2.9 SELRO
                       TABLE 193 SELRO: BUSINESS OVERVIEW
                       TABLE 194 SELRO: PRODUCTS/SOLUTIONS/SERVICES OFFERED
             12.2.10 LINNWORKS
                       TABLE 195 LINNWORKS: BUSINESS OVERVIEW
                       TABLE 196 LINNWORKS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 197 LINNWORKS: DEALS, 2018–2021
             12.2.11 VINCULUM
                       TABLE 198 VINCULUM: BUSINESS OVERVIEW
                       TABLE 199 VINCULUM: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 200 VINCULUM: DEALS, 2018–2021
             12.2.12 FREESTYLE SOLUTIONS
                       TABLE 201 FREESTYLE SOLUTIONS: BUSINESS OVERVIEW
                       TABLE 202 FREESTYLE SOLUTIONS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 203 FREESTYLE SOLUTIONS: PRODUCT LAUNCHES, 2018–2021
                       TABLE 204 FREESTYLE SOLUTIONS: DEALS, 2018–2021
             12.2.13 APTEAN
                       TABLE 205 APTEAN: BUSINESS OVERVIEW
                       TABLE 206 APTEAN: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 207 APTEAN: PRODUCT LAUNCHES, 2018–2021
                       TABLE 208 APTEAN: DEALS, 2018–2021
             12.2.14 ETAIL SOLUTIONS
                       TABLE 209 ETAIL SOLUTIONS: BUSINESS OVERVIEW
                       TABLE 210 ETAIL SOLUTIONS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 211 ETAIL SOLUTIONS: DEALS, 2018–2021
             12.2.15 SELLERACTIVE
                       TABLE 212 SELLERACTIVE: BUSINESS OVERVIEW
                       TABLE 213 SELLERACTIVE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 214 SELLERACTIVE: PRODUCT LAUNCHES, 2018–2021
             12.2.16 DELHIVERY
                       TABLE 215 DELHIVERY: BUSINESS OVERVIEW
                       TABLE 216 DELHIVERY: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 217 DELHIVERY: DEALS, 2018–2021
                       TABLE 218 DELHIVERY: OTHERS, 2018–2021
             12.2.17 CLOUD COMMERCE PRO
                       TABLE 219 CLOUD COMMERCE PRO: BUSINESS OVERVIEW
                       TABLE 220 CLOUD COMMERCE PRO: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 221 CLOUD COMMERCE PRO: DEALS, 2018–2021
             12.2.18 QUICKBOOKS COMMERCE
             12.2.19 UNICOMMERCE
             12.2.20 SALESWARP
             12.2.21 CONTALOG
             12.2.22 BROWNTAPE
     12.3 STARTUP/SME PROFILES
             12.3.1 MULTIORDERS
             12.3.2 MANAGEECOM
             12.3.3 EVANIK
             12.3.4 GEEKSELLER
             12.3.5 SKUSUITE
             12.3.6 SKUNEXUS
             12.3.7 NEWFOLD DIGITAL
             12.3.8 EMERGE APP

*Details on Business and Financial Overview, Products offered, Key Insights, Recent Developments, might not be captured in case of unlisted companies.

13 ADJACENT AND RELATED MARKETS (Page No. - 229)
     13.1 INTRODUCTION
     13.2 SUPPLY CHAIN ANALYTICS MARKET—GLOBAL FORECAST TO 2025
             13.2.1 MARKET DEFINITION
             13.2.2 MARKET OVERVIEW
             13.2.3 SUPPLY CHAIN ANALYTICS MARKET, BY COMPONENT
                       TABLE 222 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY COMPONENT, 2014–2019 (USD MILLION)
                       TABLE 223 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
             13.2.4 SUPPLY CHAIN ANALYTICS MARKET, BY SOFTWARE
                       TABLE 224 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY SOFTWARE, 2014–2019 (USD MILLION)
                       TABLE 225 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY SOFTWARE, 2019–2025 (USD MILLION)
             13.2.5 SUPPLY CHAIN ANALYTICS MARKET, BY SERVICES
                       TABLE 226 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY SERVICE, 2014–2019 (USD MILLION)
                       TABLE 227 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY SERVICE, 2019–2025 (USD MILLION)
                       TABLE 228 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2014–2019 (USD MILLION)
                       TABLE 229 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY PROFESSIONAL SERVICE, 2019–2025 (USD MILLION)
             13.2.6 SUPPLY CHAIN ANALYTICS MARKET, BY DEPLOYMENT MODEL
                       TABLE 230 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY DEPLOYMENT MODEL, 2014–2019 (USD MILLION)
                       TABLE 231 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
             13.2.7 SUPPLY CHAIN ANALYTICS MARKET, BY ORGANIZATION SIZE
                       TABLE 232 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2014–2019 (USD MILLION)
                       TABLE 233 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
             13.2.8 SUPPLY CHAIN ANALYTICS MARKET, BY INDUSTRY VERTICAL
                       TABLE 234 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2014–2019 (USD MILLION)
                       TABLE 235 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2019–2025 (USD MILLION)
             13.2.9 SUPPLY CHAIN ANALYTICS MARKET, BY REGION
                       TABLE 236 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY REGION, 2014–2019 (USD MILLION)
                       TABLE 237 SUPPLY CHAIN ANALYTICS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)
     13.3 MOBILE APPS AND WEB ANALYTICS MARKET - GLOBAL FORECAST TO 2025
             13.3.1 MARKET DEFINITION
             13.3.2 MARKET OVERVIEW
                       TABLE 238 MOBILE APPS AND WEB ANALYTICS MARKET SIZE AND GROWTH RATE, 2016–2019 (USD MILLION, Y-O-Y %)
                       TABLE 239 MOBILE APPS AND WEB ANALYTICS MARKET SIZE AND GROWTH RATE, 2019–2025 (USD MILLION, Y-O-Y %)
             13.3.3 MOBILE APPS AND WEB ANALYTICS MARKET, BY COMPONENT
                       TABLE 240 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY COMPONENT, 2016–2019 (USD MILLION)
                       TABLE 241 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY COMPONENT, 2019–2025 (USD MILLION)
             13.3.4 MOBILE APPS AND WEB ANALYTICS MARKET, BY APPLICATION
                       TABLE 242 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY APPLICATION, 2016–2019 (USD MILLION)
                       TABLE 243 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY APPLICATION, 2019–2025 (USD MILLION)
             13.3.5 MOBILE APPS AND WEB ANALYTICS MARKET, BY DEPLOYMENT MODE
                       TABLE 244 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2016–2019 (USD MILLION)
                       TABLE 245 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY DEPLOYMENT MODE, 2019–2025 (USD MILLION)
             13.3.6 MOBILE APPS AND WEB ANALYTICS MARKET, BY ORGANIZATION SIZE
                       TABLE 246 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2016–2019 (USD MILLION)
                       TABLE 247 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY ORGANIZATION SIZE, 2019–2025 (USD MILLION)
             13.3.7 MOBILE APPS AND WEB ANALYTICS MARKET, BY INDUSTRY VERTICAL
                       TABLE 248 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2019 (USD MILLION)
                       TABLE 249 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY INDUSTRY VERTICAL, 2019–2025 (USD MILLION)
             13.3.8 MOBILE APPS AND WEB ANALYTICS MARKET, BY REGION
                       TABLE 250 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
                       TABLE 251 MOBILE APPS AND WEB ANALYTICS MARKET SIZE, BY REGION, 2019–2025 (USD MILLION)

14 APPENDIX (Page No. - 244)
     14.1 DISCUSSION GUIDE
     14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
     14.3 AVAILABLE CUSTOMIZATIONS
     14.4 RELATED REPORTS
     14.5 AUTHOR DETAILS

The study involved four major activities in estimating the current market size of the multichannel order management market. Extensive secondary research was done to collect information on the market, peer market, and parent market. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain through primary research. Both top-down and bottom-up approaches were used to estimate the total market size. After that, the market breakup and data triangulation procedures were used to estimate the market size of the segments and subsegments of the multichannel order management market.

Secondary Research

In the secondary research process, various sources were referred to for identifying and collecting information for the study. The secondary sources included annual reports, press releases, investor presentations of companies; white papers; journals; and certified publications and articles from recognized authors, directories, and databases.

Primary Research

Various primary sources from both supply and demand sides were interviewed to obtain qualitative and quantitative information on the market. The primary sources from the supply side included various industry experts, including Chief X Officers (CXOs); Vice Presidents (VPs); directors from business development, marketing, and product development/innovation teams; related key executives from Multichannel order management solution vendors, system integrators, professional service providers, industry associations, and consultants; and key opinion leaders. All possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

The following is the breakup of primary profiles:

Multichannel Order Management Market Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

Both top-down and bottom-up approaches were used to estimate and validate the total size of the multichannel order management market. The top-down approach was used to derive the revenue contribution of top vendors and their offerings in the market. The bottom-up approach was used to arrive at the overall market size of the global multichannel order management market using key companies’ revenue and their offerings in the market. The research methodology used to estimate the market size includes the following:

  • The key players in the market were identified through extensive secondary research.
  • The market size, in terms of value, was determined through primary and secondary research processes.
  • All percentages, shares, and breakups were determined using secondary sources and verified through primary sources.

Data Triangulation

After arriving at the overall market size using the market size estimation processes as explained above, the market was split into several segments and subsegments. To complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegment, data triangulation, and market breakup procedures were employed, wherever applicable. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segmentation.

Report Objectives

  • To define, describe, and predict the multichannel order management market by component (software and services), organization size, deployment mode, vertical, and region
  • To provide detailed information related to major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growth
  • To analyze opportunities in the market and provide details of the competitive landscape for stakeholders and market leaders
  • To forecast the market size of segments for five main regions: North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America
  • To profile key players and comprehensively analyze their market rankings and core competencies
  • To analyze competitive developments, such as partnerships, new product launches, and mergers and acquisitions, in the multichannel order management market
  • To analyze the impact of the COVID-19 pandemic on the multichannel order management market

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product matrix provides a detailed comparison of the product portfolio of each company

Geographic Analysis

  • Further breakup of the North American multichannel order management market
  • Further breakup of the European market
  • Further breakup of the APAC market
  • Further breakup of the Latin American market
  • Further breakup of the MEA market

Company information

  • Detailed analysis and profiling of additional market players up to 5
COVID-19

Get in-depth analysis of the COVID-19 impact on the Multichannel Order Management Market

Benchmarking the rapid strategy shifts of the Top 100 companies in the Multichannel Order Management Market

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Adjacent Markets

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Competitive Landscape

 
 
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Report Code
TC 6427
Published ON
Jun, 2021
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