Multichannel Order Management Market by Solution (Software & Services), Deployment Type (Cloud & On-Premises), Organization Size, Industry Vertical (Retail, Ecommerce, and Wholesale, Manufacturing, & Healthcare), and Region - Global Forecast to 2023

The global multichannel order management market is expected to grow from USD 1.34 billion in 2017 to USD 2.44 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 10.8% during the forecast period. The base year considered for the study is 2017, and the forecast period is 2018–2023.

The report aims at estimating the market size and potential of the multichannel order management market across different segments, such as solution (software and services), deployment type, organization size, industry vertical, and region. The primary objectives of the report is to provide a detailed analysis of the major factors (drivers, restraints, opportunities, industry-specific challenges, and recent developments) influencing the market’s growth, analyze the market opportunities for the stakeholders, and offer details of the competitive landscape to the market leaders.

The research methodology used to estimate and forecast the multichannel order management market began with capturing data about the revenues of key vendors through secondary sources, such as annual reports, press releases, investor presentations of companies, white papers, certified publications, and articles from recognized associations and government publishing sources. This research study involved the use of extensive secondary sources, directories, and databases, such as D&B Hoovers, Bloomberg Businessweek, and Factiva. Other than these sources, analyses and releases from industry trade associations, such as government regulatory bodies were considered during the research process. Vendor offerings were also taken into consideration to determine the market segmentation. The bottom-up procedure was employed to arrive at the overall market size of the global market from the revenues of the key market players. After arriving at the overall market size, the market was split into several segments and subsegments that were then verified through primary research by conducting extensive interviews with key industry personnel, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), directors, and executives. Data triangulation and market breakdown procedures were employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments. The breakdown of the profiles of primary participants is depicted in the figure below:

To know about the assumptions considered for the study, download the pdf brochure

The multichannel order management market players include IBM (US), Salesforce (US), Oracle (US), HCL Technologies Limited (India), SAP (Germany), Zoho Corporation (India), Freestyle Solutions (US), Brightpearl (US), Unicommerce Esolutions Pvt. Ltd. (India), Cloud Commerce Pro Ltd (UK), ChannelGrabber (UK), Ecomdash (US), Primaseller (US), Stitch Labs (US), Vinculum Solutions Ltd. (India), Etail Solutions (US),  Selro Ltd. (UK), SalesWarp (US), SellerActive (US), TradeGecko Pte. Ltd. (Singapore), ManageEcom (India), Contalog (India), GeekSeller, Browntape Technologies (India), Linnworks (UK), and Sanderson (UK).

Key Target Audience

• Multichannel order management software vendors
• Cloud services providers
• Application developers
• Marketplaces
• Shipping couriers
• Retail and eCommerce-focused software and solutions providers
• eCommerce platforms
• Manufacturers
• Wholesalers
• System integrators
• Third-party vendors
• Multichannel order management end-users
• Regulatory and compliance agencies

Scope of the Report

The research report categorizes the multichannel order management market to forecast the revenues and analyze the trends in each of the following subsegments:

By Solution

• Software
• Services
  • Professional Services
    • Consulting
    • Integration and Deployment
    • Training and Support
  • Managed Services

By Deployment Type

• Cloud
• On-premises

By Organization Size

• Large Enterprises
• Small and Medium-Sized Enterprises (SMEs)

By Industry Vertical

• Retail, eCommerce, and Wholesale
• Healthcare
• Manufacturing
• Food and Beverage
• Others (automotive and software and technology)

By Region

• North America
• Europe
• Asia Pacific (APAC)
• Middle East and Africa (MEA)
• Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific requirements. The following customization options are available for the report:

Product Analysis

• Product matrix provides detailed product information and comparisons

Geographic Analysis

• Further breakdown of the North American multichannel order management market
• Further breakdown of the European market
• Further breakdown of the APAC market
• Further breakdown of the MEA market
• Further breakdown of the Latin American market

Company Information

• Detailed analysis and profiling of additional market players

Table of Contents

1 Introduction (Page No. - 16)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
    1.4 Years Considered for the Study
    1.5 Currency
    1.6 Stakeholders

2 Research Methodology (Page No. - 19)
    2.1 Research Data
           2.1.1 Secondary Data
           2.1.2 Primary Data
                    2.1.2.1 Breakdown of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 Market Size Estimation
           2.2.1 Bottom-Up Approach
           2.2.2 Top-Down Approach
    2.3 Research Assumptions
    2.4 Limitations

3 Executive Summary (Page No. - 26)

4 Premium Insights (Page No. - 30)
    4.1 Attractive Market Opportunities in the Multichannel Order Management Market
    4.2 Market Share of Top 4 Industry Verticals and Regions, 2018
    4.3 Market Investment Scenario

5 Market Overview and Industry Trends (Page No. - 32)
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
                    5.2.1.1 Booming Retail and Ecommerce Vertical
                    5.2.1.2 Growth in Multichannel Selling
                    5.2.1.3 Low Operational and Initial Costs
                    5.2.1.4 Rapidly Growing Number of Internet Users
           5.2.2 Restraints
                    5.2.2.1 Security and Privacy Concerns
           5.2.3 Opportunities
                    5.2.3.1 Emerging Potential for Online Sales
                    5.2.3.2 Increasing Adoption By SMEs
                    5.2.3.3 Technological Advancements in Machine Learning, Artificial Intelligence, and Augmented Reality
           5.2.4 Challenges
                    5.2.4.1 Lack of Technical Expertise
    5.3 Use Cases

6 Multichannel Order Management Market, By Solution (Page No. - 38)
    6.1 Introduction
    6.2 Software
    6.3 Services
           6.3.1 Professional Services
                    6.3.1.1 Consulting Services
                    6.3.1.2 Integration and Deployment Services
                    6.3.1.3 Training and Support Services
           6.3.2 Managed Services

7 Market By Deployment Type (Page No. - 47)
    7.1 Introduction
    7.2 Cloud
    7.3 On-Premises

8 Multichannel Order Management Market, By Organization Size (Page No. - 51)
    8.1 Introduction
    8.2 Large Enterprises
    8.3 Small and Medium-Sized Enterprises

9 Market By Industry Vertical (Page No. - 55)
    9.1 Introduction
    9.2 Retail, Ecommerce, and Wholesale
    9.3 Manufacturing
    9.4 Healthcare
    9.5 Food and Beverage
    9.6 Others

10 Multichannel Order Management Market, By Region (Page No. - 62)
     10.1 Introduction
     10.2 North America
             10.2.1 United States
             10.2.2 Canada
     10.3 Europe
             10.3.1 United Kingdom
             10.3.2 Germany
             10.3.3 Rest of Europe
     10.4 Asia Pacific
             10.4.1 China
             10.4.2 Japan
             10.4.3 Rest of Asia Pacific
     10.5 Latin America
             10.5.1 Brazil
             10.5.2 Mexico
             10.5.3 Rest of Latin America
     10.6 Middle East and Africa
             10.6.1 Middle East
             10.6.2 Africa

11 Competitive Landscape (Page No. - 85)
     11.1 Overview
     11.2 Key Players Operating in the Multichannel Order Management Market
     11.3 Competitive Scenario
             11.3.1 Partnerships, Agreements, and Collaborations
             11.3.2 New Product/Service Launches and Product Enhancement
             11.3.3 Mergers and Acquisitions
             11.3.4 Business Expansions

12 Company Profiles (Page No. - 91)
(Business Overview, Products/ Solutions/ Services Offered, Recent Developments, SWOT Analysis, and MnM View)*
     12.1 Introduction
     12.2 IBM
     12.3 HCL
     12.4 Oracle
     12.5 Salesforce
     12.6 SAP
     12.7 Brightpearl
     12.8 Freestyle Solutions
     12.9 Linnworks
     12.10 Sanderson
     12.11 Zoho
     12.12 Browntape
     12.13 Channelgrabber
     12.14 Cloud Commerce Pro
     12.15 Contalog
     12.16 Ecomdash
     12.17 Etail Solutions
     12.18 Geekseller
     12.19 Manageecom
     12.20 Primaseller
     12.21 Saleswarp
     12.22 Selleractive
     12.23 Selro
     12.24 Stitch Labs
     12.25 Tradegecko
     12.26 Unicommerce
     12.27 Vinculum

*Details on Business Overview, Products/ Solutions/ Services Offered, Recent Developments, SWOT Analysis, and MnM View Might Not Be Captured in Case of Unlisted Companies.

13 Appendix (Page No. - 127)
     13.1 Discussion Guide
     13.2 Knowledge Store: Marketsandmarkets’ Subscription Portal
     13.3 Introducing RT: Real-Time Market Intelligence
     13.4 Available Customizations
     13.5 Related Reports
     13.6 Author Details

List of Tables (65 Tables)

Table 1 Multichannel Order Management Market Size, By Solution, 2016–2023 (USD Million)
Table 2 Software: Market Size By Region, 2016–2023 (USD Million)
Table 3 Services: Market Size By Type, 2016–2023 (USD Million)
Table 4 Professional Services Market Size, By Type, 2016–2023 (USD Million)
Table 5 Professional Services Market Size, By Region, 2016–2023 (USD Million)
Table 6 Consulting Services Market Size, By Region, 2016–2023 (USD Million)
Table 7 Integration and Deployment Services Market Size, By Region, 2016–2023 (USD Million)
Table 8 Training and Support Services Market Size, By Region, 2016–2023 (USD Million)
Table 9 Managed Services Market Size, By Region, 2016–2023 (USD Million)
Table 10 Multichannel Order Management Market Size, By Deployment Type, 2016–2023 (USD Million)
Table 11 Cloud: Market Size By Region, 2016–2023 (USD Million)
Table 12 On-Premises: Market Size By Region, 2016–2023 (USD Million)
Table 13 Market Size By Organization Size, 2016–2023 (USD Million)
Table 14 Large Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 15 Small and Medium-Sized Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 16 Multichannel Order Management Market Size, By Industry Vertical, 2016–2023 (USD Million)
Table 17 Retail, Ecommerce, and Wholesale: Market Size By Region, 2016–2023 (USD Million)
Table 18 Manufacturing: Market Size By Region, 2016–2023 (USD Million)
Table 19 Healthcare: Market Size By Region, 2016–2023 (USD Million)
Table 20 Food and Beverage: Market Size By Region, 2016–2023 (USD Million)
Table 21 Others: Market Size By Region, 2016–2023 (USD Million)
Table 22 Multichannel Order Management Market Size, By Region, 2016–2023 (USD Million)
Table 23 North America: Market Size By Solution, 2016–2023 (USD Million)
Table 24 North America: Market Size By Service, 2016–2023 (USD Million)
Table 25 North America: Market Size By Professional Service, 2016–2023 (USD Million)
Table 26 North America: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 27 North America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 28 North America: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 29 North America: Market Size By Country, 2016–2023 (USD Million)
Table 30 United States: Multichannel Order Management Market Size, By Solution, 2016–2023 (USD Million)
Table 31 Canada: Market Size By Solution, 2016–2023 (USD Million)
Table 32 Europe: Market Size By Solution, 2016–2023 (USD Million)
Table 33 Europe: Market Size By Service, 2016–2023 (USD Million)
Table 34 Europe: Market Size By Professional Service, 2016–2023 (USD Million)
Table 35 Europe: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 36 Europe: Market Size By Organization Size, 2016–2023 (USD Million)
Table 37 Europe: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 38 Europe: Market Size By Country, 2016–2023 (USD Million)
Table 39 United Kingdom: Multichannel Order Management Market Size, By Solution, 2016–2023 (USD Million)
Table 40 Germany: Market Size By Solution, 2016–2023 (USD Million)
Table 41 Asia Pacific: Market Size By Solution, 2016–2023 (USD Million)
Table 42 Asia Pacific: Market Size By Service, 2016–2023 (USD Million)
Table 43 Asia Pacific: Market Size By Professional Service, 2016–2023 (USD Million)
Table 44 Asia Pacific: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 45 Asia Pacific: Market Size By Organization Size, 2016–2023 (USD Million)
Table 46 Asia Pacific: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 47 Asia Pacific: Market Size By Country, 2016–2023 (USD Million)
Table 48 Latin America: Multichannel Order Management Market Size, By Solution, 2016–2023 (USD Million)
Table 49 Latin America: Market Size By Service, 2016–2023 (USD Million)
Table 50 Latin America: Market Size By Professional Service, 2016–2023 (USD Million)
Table 51 Latin America: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 52 Latin America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 53 Latin America: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 54 Latin America: Market Size By Country, 2016–2023 (USD Million)
Table 55 Middle East and Africa: Multichannel Order Management Market Size, By Solution, 2016–2023 (USD Million)
Table 56 Middle East and Africa: Market Size By Service, 2016–2023 (USD Million)
Table 57 Middle East and Africa: Market Size By Professional Service, 2016–2023 (USD Million)
Table 58 Middle East and Africa: Market Size By Deployment Type, 2016–2023 (USD Million)
Table 59 Middle East and Africa: Market Size By Organization Size, 2016–2023 (USD Million)
Table 60 Middle East and Africa: Market Size By Industry Vertical, 2016–2023 (USD Million)
Table 61 Middle East and Africa: Market Size By Subregion, 2016–2023 (USD Million)
Table 62 Partnerships, Agreements, and Collaborations, 2017–2018
Table 63 New Product/Service Launches and Product Enhancements, 2016–2017
Table 64 Mergers and Acquisitions, 2017–2018
Table 65 Business Expansions, 2017–2018

List of Figures (39 Figures)

Figure 1 Multichannel Order Management Market Segmentation
Figure 2 Market Research Design
Figure 3 Breakdown of Primary Interviews: By Company, Designation, and Region
Figure 4 Data Triangulation
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Multichannel Order Management Market: Assumptions
Figure 8 Top 3 Segments of the Multichannel Order Management Market in 2018
Figure 9 Market Share By Component, 2018
Figure 10 Market Share By Deployment Type, 2018
Figure 11 Market Share By Organization Size, 2018
Figure 12 Market Regional Snapshot
Figure 13 The Booming Retail and Ecommerce Sector is Expected to Drive the Multichannel Order Management Market Growth During the Forecast Period
Figure 14 Retail, Ecommerce, and Wholesale Industry Vertical, and North America are Estimated to Have the Largest Market Shares in 2018
Figure 15 Asia Pacific is Expected to Emerge as the Best Market for Investments in the Next 5 Years
Figure 16 Multichannel Order Management Market: Drivers, Restraints, Opportunities, and Challenges
Figure 17 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 18 Managed Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 19 Training and Support Services Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 20 Cloud Deployment Type is Expected to Register A Higher CAGR During the Forecast Period
Figure 21 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 22 Retail, Ecommerce, and Wholesale Industry Vertical is Expected to Register the Highest CAGR During the Forecast Period
Figure 23 Asia Pacific is Expected to Be an Attractive Destination for Multichannel Order Management Vendors During the Forecast Period
Figure 24 North America: Market Snapshot
Figure 25 Asia Pacific: Market Snapshot
Figure 26 Key Strategies Adopted By the Leading Players in the Multichannel Order Management Market During 2015–2018
Figure 27 Market Evaluation Framework
Figure 28 Geographic Revenue Mix of the Top Market Players
Figure 29 IBM: Company Snapshot
Figure 30 IBM: SWOT Analysis
Figure 31 HCL: Company Snapshot
Figure 32 HCL: SWOT Analysis
Figure 33 Oracle: Company Snapshot
Figure 34 Oracle: SWOT Analysis
Figure 35 Salesforce: Company Snapshot
Figure 36 Salesforce: SWOT Analysis
Figure 37 SAP: Company Snapshot
Figure 38 SAP: SWOT Analysis
Figure 39 Sanderson: Company Snapshot

MarketsandMarkets expects the global multichannel order management market size to grow from USD 1.46 billion in 2018 to USD 2.44 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 10.8% during the forecast period. The major factors driving the market are digital transformation, proliferation of smartphone and internet users, and multiple sale channels.

The objective of the report is to define, describe, and forecast the multichannel order management market size by solution (software and services), deployment type, organization size, industry vertical, and region. Among all solutions, the software segment is expected to hold a larger market size during the forecast period, as there is an increasing need for multichannel order management in every vertical such as retail, eCommerce, and wholesale, for scaling functions and orders at every granular level that results in an efficient system optimization and organization.

Among all professional services, the integration and deployment services segment is expected to grow at the fastest growth rate during the forecast period. These services in the multichannel order management market enable organizations to grasp proper technical knowledge and are guided to select the right software architecture, based on their business requirements. The best deployment type is then suggested to organizations to reduce their costs and improve the overall productivity of the installed order management software.

Among all deployment types, the Cloud deployment type is expected to have the largest market share in the multichannel order management market during the forecast period. Cloud-based solutions have witnessed a greater demand due to their wide range of functionalities, such as pay-per-use model, flexibility, ease in accessibility, faster setup time, multiuser support, and low installation and maintenance costs.

Among all verticals, the retail, eCommerce, and wholesale vertical is estimated to hold the largest market size in the multichannel order management market in 2018. With the proliferation of the online market, retailers are adopting innovative technologies, such as cloud computing, big data analytics, digital stores, and social media networks. With the ever-increasing competition in this sector, customer experience proves to be a very vital differentiating factor among the array of online shopping options. Hence, there has been a high adoption of multichannel order management methodologies in the retail sector because of its benefits, such as improved operational efficiency, simple architecture, easy deployment, faster time-to-market, and enhanced customer experience.

North America is expected to hold the largest market size in the multichannel order management market during the forecast period. North America is expected to dominate the overall market and is considered to be the most advanced region in terms of technological adoption. This is mainly due to the presence of various developed economies, such as the US and Canada, and their focus on innovations obtained from R&D and technology. Asia Pacific (APAC) is expected to grow at the highest CAGR during the forecast period. Several factors are expected to drive the market’s significant growth in the APAC region. With the increasing pressure to achieve greater business agility, more IT organizations in the APAC region are planning to adopt the multichannel order management environment to function properly, improve operational efficiency, and reduce cost. There is a huge market potential for enterprises in this region; this potential can be leveraged to create better business opportunities.

Digital transformation, proliferation of smartphone and internet users, and multiple sale channels are expected to drive the global market. However, security and privacy concerns may hinder the market growth and act as a restraining factor that can hamper adoption rate of the multichannel order management.

Major vendors in the multichannel order management market include IBM (US), Salesforce (US), Oracle (US), HCL Technologies Limited (India), SAP (Germany), Zoho Corporation (India), Freestyle Solutions (US), Brightpearl (US), Unicommerce Esolutions Pvt. Ltd. (India), Cloud Commerce Pro Ltd (UK), ChannelGrabber (UK), Ecomdash (US), Primaseller (US), Stitch Labs (US), Vinculum Solutions Ltd. (India), Etail Solutions (US), Primaseller (US), Selro Ltd. (UK), SalesWarp (US), SellerActive (US), TradeGecko Pte. Ltd. (Singapore), ManageEcom (India), Contalog (India), GeekSeller, Browntape Technologies (India), Linnworks (UK), and Sanderson (UK).

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