Top Companies in Healthcare BPO Market

The healthcare BPO market is projected to reach USD 694.3 billion by 2030, up from USD 417.7 billion in 2025, with a CAGR of 10.7% from 2025 to 2030. Factors such as the pressure to reduce rising healthcare costs, the shift to ICD-10 coding standards, and the upcoming ICD-11 standard, along with the growing outsourcing in the pharma and biopharma industries, are expected to drive market growth during the forecast period. The shortage of in-house skilled professionals for specialized healthcare processes, coupled with the availability of a cost-effective workforce, are significant factors boosting the growth of the healthcare BPO market.

The healthcare BPO market is highly competitive and is dominated by key players. The major players operating in this market Accenture plc. (Ireland), Cognizant Technology Solutions Corporation (US), Tata Consultancy Services Limited (India), Conduent Incorporated (US), WNS (Holdings) Limited (India), NTT Data Group Corporation (Japan), Iqvia Holdings Inc (US), Mphasis (India), Genpact Limited (US), Wipro Limited (India), Infosys BPM (India), Firstsource Solutions Limited (India), International Business Machines Corporation (US), GeBBS (US), Capgemini SE (France), Omega Healthcare Management Services (India), UnitedHealth Group (US), HCL Technologies Limited (India), Parexel International (MA) Corporation (US), Sutherland Global (US), 1840 & Company (US), Invensis Technologies (India), Access Healthcare (India), Vee Healthtek, Inc (US), AGS Health (US).

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ACCENTURE PLC (IRELAND)

Accenture is a global leader in professional services that enables businesses, governments, and organizations to enhance their digital infrastructure, streamline operations, and accelerate revenue growth. In the healthcare BPO sector, Accenture provides end-to-end solutions, such as claims processing, membership management, provider support, network management, and strategic consulting. The company combines deep expertise in healthcare administration across both payer and provider domains with advanced capabilities in clinical and back-office operations. Accenture utilizes a global delivery model and a strong ecosystem of technology partners to drive enterprise-wide transformation. Its approach includes building resilient digital foundations through cloud migration, harnessing data and AI for smarter decision-making, and embedding cybersecurity into operations. Additionally, it promotes operational excellence by accelerating digitization, improving access to digital talent, and delivering cost efficiencies. To foster revenue growth, Accenture aids healthcare clients in designing and implementing technology-driven, personalized customer engagement strategies.

In the healthcare BPO market, Accenture excels in delivering a comprehensive suite of solutions, including claims processing, membership management, provider support, consulting services, and network management. Their approach focuses on optimizing operations by accelerating digitization, connecting clients with digital expertise, and reducing costs. The company categorizes its earnings into consulting and managed services, with the latter previously known as outsourcing services. Managed services revenue consists of ongoing, repetitive services designed to assist clients in transitioning, operating, and managing their systems or business functions. This extensive global footprint and diverse service offerings position Accenture as a pivotal player in the healthcare BPO market.

COGNIZANT TECHNOLOGY SOLUTIONS CORPORATION (US)

Cognizant Technology Solutions Corporation is a leading global professional services firm that drives digital transformation and modernization initiatives to create strategic value for its clients. In the healthcare BPO sector, Cognizant offers a broad portfolio of services, including revenue cycle management, claims processing, pharmacovigilance, and sales and marketing support, catering to healthcare providers, payers, and life sciences companies. Cognizant’s leadership in the healthcare BPO market is underpinned by its deep domain expertise, enabling the delivery of high-quality, efficient, and compliant services. Its scalable global delivery infrastructure ensures agility and responsiveness to diverse client needs, while a strong focus on data privacy and regulatory compliance reinforces its reputation as a trusted partner for sensitive healthcare operations. With a substantial global footprint, Cognizant generates significant healthcare BPO revenues across North America, Europe (including the UK and continental Europe), and other international markets. The company’s presence is further bolstered by a network of subsidiaries and strategic inorganic growth initiatives, including collaborations, agreements, and partnerships aimed at expanding its influence in the sector. This multi-faceted approach positions Cognizant as a key player and innovation leader in the global healthcare BPO landscape.

TATA CONSULTING SERVIES LIMITED (INDIA)

Tata Consultancy Services Limited (TCS) is a globally renowned provider of IT services, consulting, and business solutions, recognized for its strategic alliances with leading global enterprises. In the healthcare BPO domain, TCS leverages its deep technological expertise and commitment to innovation to drive operational efficiency and digital transformation for healthcare providers, payers, and life sciences organizations. TCS offers a comprehensive suite of services, including claims processing, revenue cycle management, patient engagement, and advanced data analytics. These solutions are designed to meet the evolving demands of the healthcare sector, enhancing service delivery and decision-making. The company’s significant investment in research and development, totaling USD 50.24 million in fiscal year 2024, demonstrates its focus on innovation and continuous improvement. With operations spanning 53 countries and a network of 52 subsidiaries, TCS has a strong global footprint across India, the Asia Pacific, continental Europe, the UK, North America, Latin America, the Middle East, and Africa. This extensive presence, coupled with a diverse and scalable service portfolio, positions TCS as a key player in the healthcare BPO market, delivering high-impact, customized solutions to support the digital and operational goals of healthcare and life sciences clients worldwide.

Related Reports:

Healthcare BPO Market by Size, Share, Trends by Outsourcing Models, Life Science (R&D, Manufacturing, Supply Chain, Sales & Marketing (Analytics)), Provider (Patient Care, RCM), Payer (Claims Management, Billing & Accounts), Region - Global Forecast to 2030

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