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Market Leader - Workplace Services Market


The workplace services market size is expected to grow from USD 71.53 Billion in 2017 to USD 120.68 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.0%, owing to the increasing focus of enterprises on their core business competencies.

The major players in the workplace services include DXC Technology (DXC; US), Wipro (India), IBM (US), TCS (India), Atos (France), NTT DATA (Japan), HCL (India), Fujitsu (Japan), CompuCom (US), Cognizant (US), Unisys (US), and Accenture (Ireland). These players have adopted various growth strategies, such as new workplace service launches, partnerships, agreements, mergers and acquisitions, and expansions. Product launches and acquisitions were the two major strategies adopted by these players to achieve a strong foothold in the workplace services.

DXC, founded in 2017, is one of the leading IT service providers. The company was formed by the merger of Computer Sciences Corporation (CSC) and the Enterprise Services business of Hewlett Packard Enterprise. DXC focuses on creating greater value for its clientele, partners, and stakeholders through digital transformation. The company’s workplace enterprise and mobility services include mobility and workplace management, productivity and unified communications, user support services, software licensing and management, and advisory services. These services support most of the workplace services’ features including migration, virtual desktop, applications services, messaging and collaboration, unified communication, service desk services, deskside support, walk-in support center, mobile support app, software licensing and advisory, software asset management, and other advisory services. DXC has adopted various business strategies to enhance its offerings to its customers. For instance, the company has forged strategic alliances with AWS, AT&T, Dell EMC, IBM, HDS, SAP, and ServiceNow during the last 3 years. DXC has a wide partner network which helps the company accelerate collaboration and expand geographic reach. DXC has established over 250 global partner network relationships. Some of the key leading strategic partners are AT&T, Lenovo, Microsoft, PwC, Oracle, HCL, Hitachi, IBM, and Micro Focus. The company focuses on business expansions to increase its customer base. In 2016, CSC opened an innovation center in the Macquarie Park, Sydney, to explore next-generation technology solutions to customers.

Wipro is another prominent provider of workplace services. The company has a comprehensive portfolio of workplace services and vertically aligned business models. It offers technology consulting, system integration, strategy, business process services, analytics services, and other IT services to its commercial clients. Wipro offers various workplace services, such as global field support services, application management services, legacy platform transformation services, desktop virtualization services, enterprise mobility management, directory services, messaging and collaboration services, service desk, managed security services, and infrastructure engineering services. Wipro has adopted inorganic growth strategies. For instance, the company acquired Cellent, a leading IT consulting and software services company that offers holistic, innovative IT solutions and services to customers in the DACH region of Germany, Austria, and Switzerland. The acquisition helped Wipro to develop key relationships, especially in the automotive and manufacturing domains, which are key industry sectors in the DACH region.

Related Reports:

Workplace Services Market by End-User Outsourcing Services (Managed Communication and Collaboration Services, Managed Mobility Services, Managed IT Asset Services), Tech Support Services, Organization Size, Vertical, and Region - Global Forecast to 2022

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