Social Media Analytics Market

Table of Contents

1 Introduction (Page No. - 17)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
    1.4 Years Considered for the Study
    1.5 Currency
    1.6 Stakeholders

2 Research Methodology (Page No. - 20)
    2.1 Research Data
           2.1.1 Secondary Data
           2.1.2 Primary Data
                    2.1.2.1 Breakdown of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 Market Size Estimation
    2.3 Microquadrant Research Methodology
           2.3.1 Vendor Inclusion Criteria
    2.4 Research Assumptions and Limitations
    2.5 Limitations

3 Executive Summary (Page No. - 27)

4 Premium Insights (Page No. - 33)
    4.1 Attractive Opportunities in the Market
    4.2 Market Share, By Region
    4.3 Social Media Analytics Market: By Industry Vertical and Region
    4.4 Lifecycle Analysis, By Region, 2017

5 Social Media Analytics Market Overview and Industry Trends (Page No. - 36)
    5.1 Market Overview
           5.1.1 Introduction
           5.1.2 Market Dynamics
           5.1.3 Drivers
                    5.1.3.1 Increased Focus on Market and Competitive Intelligence
                    5.1.3.2 Increasing User Engagement of Social Media Using Smartphones
                    5.1.3.3 Need of Social Media Measurement to Enhance the Customer Experience
           5.1.4 Restraints
                    5.1.4.1 Complexities in the Analytical Workflow
           5.1.5 Opportunities
                    5.1.5.1 Voluminous Data Generation Through Social Media Platforms
                    5.1.5.2 Increasing Cloud Adoption Trends
                    5.1.5.3 High Adoption Rate of Social Media Analytics Solutions Among SMEs
           5.1.6 Challenges
                    5.1.6.1 Lack of Standard Measures for Social Media Analytics
                    5.1.6.2 Lack of A Single Solution to Manage the Increasing Unstructured Data
    5.2 Industry Trends
           5.2.1 Social Media Analytics Ecosystem
           5.2.2 Use Cases
                    5.2.2.1 Use Case 1: Banking Services
                    5.2.2.2 Use Case 2: Telecommunications and IT
                    5.2.2.3 Use Case 3: Hospitality Industry
                    5.2.2.4 Use Case 4: Media and Entertainment
                    5.2.2.5 Use Case 5: Energy and Utilities
                    5.2.2.6 Use Case 6: Healthcare and Life Sciences
                    5.2.2.7 Use Case 7: Manufacturing
                    5.2.2.8 Use Case 8: Retail and Ecommerce
                    5.2.2.9 Use Case 9: Government and Defense
                    5.2.2.10 Use Case 10: Transportation and Logistics
           5.2.3 Technologies in Social Media Analytics
                    5.2.3.1 Machine Learning
                    5.2.3.2 Big Data
                    5.2.3.3 Natural Language Processing (NLP)

6 Social Media Analytics Market, By Component (Page No. - 49)
    6.1 Introduction
    6.2 Software
    6.3 Services
           6.3.1 Managed Services
           6.3.2 Professional Services
                    6.3.2.1 Support and Maintenance
                    6.3.2.2 Consulting Services

7 Social Media Analytics Market, By Application (Page No. - 57)
    7.1 Introduction
    7.2 Sales and Marketing Management
    7.3 Customer Experience Management
    7.4 Competitive Intelligence
    7.5 Risk Management and Fraud Detection
    7.6 Public Safety and Law Enforcement
    7.7 Others

8 Social Media Analytics Market, By Analytics Type (Page No. - 64)
    8.1 Introduction
    8.2 Predictive Analytics
    8.3 Prescriptive Analytics
    8.4 Diagnostic Analytics
    8.5 Descriptive Analytics

9 Market, By Deployment Model (Page No. - 69)
    9.1 Introduction
    9.2 On-Premises
    9.3 Cloud

10 Market, By Organization Size (Page No. - 73)
     10.1 Introduction
     10.2 Small and Medium-Sized Enterprises
     10.3 Large Enterprises

11 Social Media Analytics Market, By Industry Vertical (Page No. - 77)
     11.1 Introduction
     11.2 Banking, Financial Services, and Insurance (BFSI)
     11.3 Telecommunications and IT
     11.4 Retail and Ecommerce
     11.5 Healthcare and Life Sciences
     11.6 Manufacturing
     11.7 Government and Defense
     11.8 Energy and Utilities
     11.9 Media and Entertainment
     11.10 Travel and Hospitality
     11.11 Transportation and Logistics
     11.12 Others

12 Social Media Analytics Market, By Region (Page No. - 88)
     12.1 Introduction
     12.2 North America
             12.2.1 By Component
             12.2.2 By Application
             12.2.3 By Analytics Type
             12.2.4 By Deployment Model
             12.2.5 By Organization Size
             12.2.6 By Industry Vertical
             12.2.7 By Country
                        12.2.7.1 United States
                        12.2.7.2 Canada
     12.3 Europe
             12.3.1 By Component
             12.3.2 By Application
             12.3.3 By Analytics Type
             12.3.4 By Deployment Model
             12.3.5 By Organization Size
             12.3.6 By Industry Vertical
             12.3.7 By Country
                        12.3.7.1 United Kingdom
                        12.3.7.2 France
                        12.3.7.3 Sweden
                        12.3.7.4 Others
     12.4 Asia Pacific
             12.4.1 By Component
             12.4.2 By Application
             12.4.3 By Analytics Type
             12.4.4 By Deployment Model
             12.4.5 By Organization Size
             12.4.6 By Industry Vertical
             12.4.7 By Country
                        12.4.7.1 Australia
                        12.4.7.2 China
                        12.4.7.3 India
                        12.4.7.4 Others
     12.5 Latin America
             12.5.1 By Component
             12.5.2 By Application
             12.5.3 By Analytics Type
             12.5.4 By Deployment Model
             12.5.5 By Organization Size
             12.5.6 By Industry Vertical
             12.5.7 By Country
                        12.5.7.1 Brazil
                        12.5.7.2 Argentina
                        12.5.7.3 Others
     12.6 Middle East and Africa
             12.6.1 By Component
             12.6.2 By Application
             12.6.3 By Analytics Type
             12.6.4 By Deployment Model
             12.6.5 By Organization Size
             12.6.6 By Industry Vertical
             12.6.7 By Country
                        12.6.7.1 Saudi Arabia
                        12.6.7.2 South Africa
                        12.6.7.3 Others

13 Competitive Landscape (Page No. - 117)
     13.1 Microquadrant Overview
             13.1.1 Visionary Leaders
             13.1.2 Innovators
             13.1.3 Emerging Companies
             13.1.4 Dynamic Differentiators
     13.2 Competitive Benchmarking
             13.2.1 Business Strategy Excellence Adopted in the Market
             13.2.2 Strength of Product Portfolio in the Market

14 Company Profiles (Page No. - 122)
(Business Overview, Product Offerings & Business Strategies, Recent Developments, MnM View Key Relationships)*
     14.1 Oracle
     14.2 Salesforce
     14.3 IBM
     14.4 Adobe Systems
     14.5 SAS Institute
     14.6 Clarabridge
     14.7 Netbase
     14.8 Brandwatch
     14.9 Talkwalker
     14.10 Gooddata
     14.11 Crimson Hexagon
     14.12 Simply Measured
     14.13 Sysomos

*Details on Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments, and Key Relationships Might Not Be Captured in Case of Unlisted Companies.

15 Appendix (Page No. - 168)
     15.1 Key Insights of Industry Experts
     15.2 Discussion Guide
     15.3 Knowledge Store: MarketsandMarkets Subscription Portal
     15.4 Introducing RT: Real-Time Market Intelligence
     15.5 Available Customization
     15.6 Related Reports
     15.7 Author Details

List of Tables (82 Tables)

Table 1 Evaluation Criteria
Table 2 Social Media Analytics Market Size, By Component, 2015–2022 (USD Million)
Table 3 Software: Market Size, By Region, 2015–2022 (USD Million)
Table 4 Services: Market Size, By Region, 2015–2022 (USD Million)
Table 5 Social Media Analytics Market Size, By Service, 2015–2022 (USD Million)
Table 6 Managed Services: Market Size, By Region, 2015–2022 (USD Million)
Table 7 Professional Services: Market Size, By Region, 2015–2022 (USD Million)
Table 8 Social Media Analytics Market Size, By Professional Service, 2015–2022 (USD Million)
Table 9 Support and Maintenance: Market Size, By Region, 2015–2022 (USD Million)
Table 10 Consulting Services: Market Size, By Region, 2015–2022 (USD Million)
Table 11 Social Media Analytics Market Size, By Application, 2015–2022 (USD Million)
Table 12 Sales and Marketing Management: Market Size, By Region, 2015–2022 (USD Million)
Table 13 Customer Experience Management: Market Size, By Region, 2015–2022 (USD Million)
Table 14 Competitive Intelligence: Market Size, By Region, 2015–2022 (USD Million)
Table 15 Risk Management and Fraud Detection: Market Size, By Region, 2015–2022 (USD Million)
Table 16 Public Safety and Law Enforcement: Market Size, By Region, 2015–2022 (USD Million)
Table 17 Others: Market Size, By Region, 2015–2022 (USD Million)
Table 18 Social Media Analytics Market Size, By Analytics Type, 2015–2022 (USD Million)
Table 19 Predictive Analytics: Market Size, By Region, 2015–2022 (USD Million)
Table 20 Prescriptive Analytics: Market Size, By Region, 2015–2022 (USD Million)
Table 21 Diagnostic Analytics: Market Size, By Region, 2015–2022 (USD Million)
Table 22 Descriptive Analytics: Market Size, By Region, 2015–2022 (USD Million)
Table 23 Social Media Analytics Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 24 On-Premises: Market Size, By Region, 2015–2022 (USD Million)
Table 25 Cloud: Market Size, By Region, 2015–2022 (USD Million)
Table 26 Social Media Analytics Market Size, By Organization Size, 2015–2022 (USD Million)
Table 27 Small and Medium-Sized Enterprises: Market Size, By Region, 2015–2022 (USD Million)
Table 28 Large Enterprises: Market Size, By Region, 2015–2022 (USD Million)
Table 29 Social Media Analytics Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 30 Banking, Financial Services, and Insurance: Market Size, By Region, 2015–2022 (USD Million)
Table 31 Telecommunications and IT: Market Size, By Region, 2015–2022 (USD Million)
Table 32 Retail and Ecommerce: Market Size, By Region, 2015–2022 (USD Million)
Table 33 Healthcare and Life Sciences: Market Size, By Region, 2015–2022 (USD Million)
Table 34 Manufacturing: Market Size, By Region, 2015–2022 (USD Million)
Table 35 Government and Defense: Market Size, By Region, 2015–2022 (USD Million)
Table 36 Energy and Utilities: Market Size, By Region, 2015–2022 (USD Million)
Table 37 Media and Entertainment: Market Size, By Region, 2015–2022 (USD Million)
Table 38 Travel and Hospitality: Market Size, By Region, 2015–2022 (USD Million)
Table 39 Transportation and Logistics: Market Size, By Region, 2015–2022 (USD Million)
Table 40 Others: Market Size, By Region, 2015–2022 (USD Million)
Table 41 Social Media Analytics Market Size, By Region, 2015–2022 (USD Million)
Table 42 North America: Market Size, By Component, 2015–2022 (USD Million)
Table 43 North America: Market Size, By Service, 2015–2022 (USD Million)
Table 44 North America: Market Size, By Professional Service, 2015–2022 (USD Million)
Table 45 North America: Market Size, By Application, 2015–2022 (USD Million)
Table 46 North America: Market Size, By Analytics Type, 2015–2022 (USD Million)
Table 47 North America: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 48 North America: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 49 North America: Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 50 Europe: Social Media Analytics Market Size, By Component, 2015–2022 (USD Million)
Table 51 Europe: Market Size, By Service, 2015–2022 (USD Million)
Table 52 Europe: Market Size, By Professional Service, 2015–2022 (USD Million)
Table 53 Europe: Market Size, By Application, 2015–2022 (USD Million)
Table 54 Europe: Market Size, By Analytics Type, 2015–2022 (USD Million)
Table 55 Europe: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 56 Europe: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 57 Europe: Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 58 Asia Pacific: Social Media Analytics Market Size, By Component, 2015–2022 (USD Million)
Table 59 Asia Pacific: Market Size, By Service, 2015–2022 (USD Million)
Table 60 Asia Pacific: Market Size, By Professional Service, 2015–2022 (USD Million)
Table 61 Asia Pacific: Market Size, By Application, 2015–2022 (USD Million)
Table 62 Asia Pacific: Market Size, By Analytics Type, 2015–2022 (USD Million)
Table 63 Asia Pacific: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 64 Asia Pacific: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 65 Asia Pacific: Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 66 Latin America: Social Media Analytics Market Size, By Component, 2015–2022 (USD Million)
Table 67 Latin America: Market Size, By Service, 2015–2022 (USD Million)
Table 68 Latin America: Market Size, By Professional Service, 2015–2022 (USD Million)
Table 69 Latin America: Market Size, By Application, 2015–2022 (USD Million)
Table 70 Latin America: Market Size, By Analytics Type, 2015–2022 (USD Million)
Table 71 Latin America: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 72 Latin America: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 73 Latin America: Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 74 Middle East and Africa: Social Media Analytics Market Size, By Component, 2015–2022 (USD Million)
Table 75 Middle East and Africa: Market Size, By Service, 2015–2022 (USD Million)
Table 76 Middle East and Africa: Market Size, By Professional Service, 2015–2022 (USD Million)
Table 77 Middle East and Africa: Market Size, By Application, 2015–2022 (USD Million)
Table 78 Middle East and Africa: Market Size, By Analytics Type, 2015–2022 (USD Million)
Table 79 Middle East and Africa: Market Size, By Deployment Model, 2015–2022 (USD Million)
Table 80 Middle East and Africa: Market Size, By Organization Size, 2015–2022 (USD Million)
Table 81 Middle East and Africa: Market Size, By Industry Vertical, 2015–2022 (USD Million)
Table 82 Market Ranking for Social Media Analytics Market, 2017

List of Figures (43 Figures)

Figure 1 Social Media Analytics Market Segmentation
Figure 2 Regional Scope
Figure 3 Market Research Design
Figure 4 Breakdown of Primary Interviews: By Company, Designation, and Region
Figure 5 Data Triangulation
Figure 6 Market Size Estimation Methodology: Bottom-Up Approach
Figure 7 Market Size Estimation Methodology: Top-Down Approach
Figure 8 Social Media Analytics Market: Assumptions
Figure 9 Social Media Analytics Market is Expected to Grow at A High CAGR
Figure 10 Market Snapshot, By Component (2017 vs 2022)
Figure 11 Market Snapshot, By Service (2017 vs 2022)
Figure 12 Market Snapshot, By Application (2017 vs 2022)
Figure 13 Market Snapshot, By Deployment Model (2017 – 2022)
Figure 14 Market Snapshot, By Analytics Type (2017 - 2022)
Figure 15 Market Snapshot, By Organization Size (2017 - 2022)
Figure 16 Market Snapshot, By Industry Vertical (2017 - 2022)
Figure 17 Social Media Analytics Market is Expected to Grow Owing to the Growing Demand of Solutions From the Emerging Countries
Figure 18 North America is Expected to Have the Largest Market Share in 2017
Figure 19 Retail and Ecommerce Industry Vertical, and North America are Expected to Have the Largest Market Shares in 2017
Figure 20 Asia Pacific is Expected to Have an Exponential Growth During the Forecast Period
Figure 21 Social Media Analytics Market: Drivers, Restraints, Opportunities, and Challenges
Figure 22 Region-Wise Social Media Penetration (%)
Figure 23 Impact of Negative Experience (%)
Figure 24 Total Number of Social Media Users Worldwide (2010–2016)
Figure 25 Social Media Analytics Architecture
Figure 26 Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 27 Managed Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 28 Consulting Services Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 29 Competitive Intelligence Application is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 30 Prescriptive Analytics Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 31 Cloud Deployment Model is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 32 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 33 Healthcare and Life Sciences Vertical is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 34 Asia Pacific is Expected to Have the Highest CAGR in the Social Media Analytics Market During the Forecast Period
Figure 35 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 36 North America: Market Snapshot
Figure 37 Asia Pacific: Market Snapshot
Figure 38 Social Media Analytics Market (Global), Competitive Leadership Mapping, 2017
Figure 39 Oracle: Company Snapshot
Figure 40 Salesforce: Company Snapshot
Figure 41 IBM: Company Snapshot
Figure 42 Adobe Systems: Company Snapshot
Figure 43 SAS Institute: Company Snapshot

The study involved four major activities in estimating the current market size for social media analytics software and services. Exhaustive secondary research was done to collect information on the market, peer market, and parent market. The next step was to validate the findings, assumptions, and sizing with the industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. Thereafter, market breakup and data triangulation were used to estimate the market size of segments and subsegments.

Secondary Research

In the secondary research process, various secondary sources, such as D&B Hoovers and Bloomberg BusinessWeek have been referred to, for identifying and collecting information for the study. The secondary sources included annual reports, press releases, and investor presentations of companies; white papers; journals; and certified publications and articles from recognized authors, directories, and databases.

Primary Research

Various primary sources from both supply and demand sides of the social media analytics market ecosystem were interviewed to obtain qualitative and quantitative information for the study. The primary sources from the supply-side included industry experts, such as Chief Executive Officers (CEOs), Chief Technology Officers (CTOs), Chief Operating Officers (COOs), Vice Presidents (VPs), Managing Directors (MDs), technology and innovation directors, and related key executives from various key companies and organizations operating in the social media analytics market, associated service providers, and system integrators operating in the targeted regions. All possible parameters that affect the market covered in the research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. The breakup of profiles of primary respondents as follows:

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

For making market estimations and forecasting the social media analytics market, and the other dependent submarkets, top-down, and bottom-up approaches were used. The bottom-up procedure was used to arrive at the overall market size of the global social media analytics market using key companies’ revenue and their offerings in the market. The research methodology used to estimate the market size includes the following:
 

• The key players in the market have been identified through extensive secondary research.
• The market size, in terms of value, has been determined through primary and secondary research processes.
• All percentage shares, splits, and breakups have been determined using secondary sources and verified through primary sources.

Data Triangulation

With data triangulation and validation through primary interviews, the exact value of the overall parent market size was determined and confirmed using the study. The overall market size was then used in the top-down procedure to estimate the size of other individual markets through percentage splits of the market segmentation.

Report Objectives

• To define, describe, and forecast the social media analytics market by component (software and services), application (sales and marketing management, customer experience management, competitive intelligence), analytics types (predictive analytics, prescriptive analytics, diagnostic analytics) deployment model, organization size, industry vertical, and region
• To provide detailed information about the major factors (drivers, opportunities, restraints, and challenges) driving the growth of the social media analytics market
• To analyze micro-markets with respect to individual growth trends, prospects, and contributions to the overall market
• To analyze opportunities in the market for stakeholders by identifying high-growth segments of the social media analytics market
• To forecast the market size of the market segments with respect to 5 main regions: North America, Europe, Middle East and Africa (MEA), Asia Pacific (APAC), and Latin America
• To profile the key players of the social media analytics market and comprehensively analyze their market size and core competencies in the market
• To track and analyze the competitive developments, such as new product launches; mergers and acquisitions; and partnerships, agreements, and collaborations in the global social media analytics market

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

• Product matrix gives a detailed comparison of the product portfolio of each company

Geographic Analysis

• Further breakdown of the North American social media analytics market
• Further breakdown of the European social media analytics market
• Further breakdown of the APAC social media analytics market
• Further breakdown of the Latin American social media analytics market
• Further breakdown of the MEA social media analytics market

Company Information

• Detailed analysis and profiling of additional market players upto 5.