Automated Passenger Counting and Information System Companies

The automated passenger counting and information system market is projected to grow from USD 9.70 billion in 2025 to USD 14.80 billion by 2030, growing at a CAGR of 8.8% from 2025 to 2030. One of the key driving factors for the growth of the automated passenger counting system market is the implementation of government regulations in several countries for the regular reporting of ridership data from fleet operators to government agencies. Government agencies use this data to keep track of the public transport requirements of passengers, carry out regional development planning, and analyze commuting trends.  The continuously growing global population has increased the requirement for efficiently managing public transport services. Governments in several countries are taking initiatives to maintain databases of passenger trips through all modes of public transport, such as buses, trains, and ferries, to keep track of passengers.

The automated passenger counting and information system market is competitive, with many medium and small-sized players offering various products. These companies cater to several applications, including buses, trains, trams, and ferries. Major players in the automated passenger counting and information system market include Eurotech S.p.A. (Italy), iris GmbH (Germany), and Siemens (Germany). Product launches, collaborations, and acquisitions are some of the key strategies adopted by players to increase their market share, enhance their product portfolios, and expand their presence in the automated passenger counting and information system market.

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Major Automated Passenger Counting and Information System Companies Include:

• Eurotech S.p.A. (Italy)
• iris-GmbH (Germany)
• DILAX Intelcom GmbH (Germany)
• Infodev EDI inc. (Canada)
• Siemens (Germany)
• Hitachi, Ltd. (Japan)
• innovation in traffic systems SE (Germany)
• Cisco Systems, Inc. (US)
• Cubic Corporation (US)
• BlueSurge Technologies (Canada)
• Clever Devices Ltd. (US)
• Teleste Information Solutions SRL (Finland)
• ETA Transit (US)
• EXEROS TECHNOLOGIES LTD. (UK)
• EYERIDE (US)
• GIKEN TRASTEM CO., LTD. (Japan)
• GMV (US)
• Masstrans Technologiies Private Limited (India)
• Passio Technologies (US)
• Postec Technology (Brazil)
• R-Com Technical (UK)
• Retail Sensing Limited. (UK)
• R2P GmbH (Germany)
• Xovis AG (Switzerland)
• ALSTOM SA (France)

In February 2025, innovation in traffic systems SE (Germany) partnered with the Administration of Public Transport (Luxembourg) to deliver a comprehensive Intermodal Transport Control System (ITCS). This telematics solution enhances real-time fleet management, passenger information, and operational efficiency for Luxembourg's bus network.

Similarly, in October 2024, DILAX Intelcom GmbH (Germany) partnered with Stuttgarter Straßenbahnen AG (Germany) to modernize the Automatic Passenger Counting (APC) system. The project entails developing and implementing a new software solution that enhances the precision and efficiency of passenger data evaluation on buses and trams.

DILAX Intelcom GmbH (Germany) is a leading provider of intelligent solutions for capturing and managing people flow in public transport, retail stores, and airports. It offers automatic passenger counting systems, dynamic seat management solutions, smartphone tracking solutions, data management, and predictive analytics. In the public mobility segment, DILAX Intelcom GmbH offers public transport services and serves public transport authorities and manufacturers of rail vehicles and buses. It also caters to the requirements of retail stores, shopping centers, outlet centers, and airports.

DILAX Intelcom GmbH offers complete customized solutions to customers for developing hardware and software for passenger counting systems and their management. The DILAX APC systems provided by the company consist of two basic components: passenger counting sensors for collecting data and master units for storing, processing, and transmitting the counted data to the landslide and passenger counting unit that stores, collects, and processes the counting data. These systems are certified for use in buses and trains and comply with all data protection standards. The company offers DILAX Citisense, an advanced software that helps transport companies manage, aggregate, and evaluate data. This software analyzes data collected from heterogeneous sources and converts it into reports to show the changing demand for ridership in the market. The company offers a visitor counting product facility where DILAX sensors count visitors with up to 98% accuracy. These sensors can count the number of visitors, where they go, how long they stay, which direction they go, and whether they are alone or in a group. The company also provides real-time passenger information related to the vehicle occupancy level, arrival and departure schedules of transit vehicles, seat availability, etc., using passenger information displays, mobile applications, and other media. DILAX Intelcom serves over 350 customers in over 1,800 cities and 30 countries. Its employees offer expert services from seven international locations: Germany, Switzerland, Canada, the UK, France, the US, and Spain.

innovation in traffic systems SE (Germany), also known as INIT, is one of the leading suppliers of intelligent transportation and electronic ticketing systems for public transit. The company offers an integrated telematics system, MOBILE, which combines the intermodal transport control system (ITCS) and software solutions for the preparation, execution, analysis, and optimization of telematics systems. The automatic passenger counting system, MOBILE-APC, uses the most accurate sensor currently available on the market, the IRMA sensor. The passenger counts are matched with the schedule data and can be evaluated using MOBILEstatistics to identify the gaps between service and demand or produce reports for revenue distribution.

MOBILEstatistics, an analysis and evaluation tool, provides insights into the quality of transit operations. It provides a solid information base to further increase these operations' efficiency. Precise data on punctuality, unexpected delays, time spent at stops, and passenger counts help identify the potential for improvements and weak points in the operational efficiency of transit operators. It also enables the optimization of schedules and routes and the deployment of vehicles and staff. The data can also be used to generate revenues. The tool provides rich functionalities, high-quality data, and flexible reporting and analyses.

The company also offers real-time passenger information systems to improve the quality of services and enhance the passengers' traveling experience through passenger information displays, mobile applications, etc. INIT's automatic passenger counting technology delivers credible data that provides an excellent basis for service planning and scheduling decisions. The company launched a new multi-channel information system at Wuppertal, Germany, in 2021, which provides the current service in real-time and simultaneously across multiple channels, such as in vehicles, at stops, or online. The company has a wide presence in various regions, such as Europe, Asia Pacific, North America, and the Middle East.

Market Ranking

The automated passenger counting and information system market is highly competitive, with five main players collectively holding 30–35% of the total market share. Eurotech S.p.A. has built a strong presence with its integrated IoT platforms and AI-enabled edge computing modules, allowing real-time data processing in buses, trains, and trams. iris GmbH is recognized for its advanced infrared and stereoscopic sensors, providing high-accuracy passenger counting even under challenging conditions. DILAX Intelcom GmbH leads in data-driven urban mobility solutions with sophisticated analytics platforms and APC systems widely used in European metro and rail networks. Infodev EDI Inc. offers robust APC systems with multi-sensor integration and real-time validation features, serving clients in North America, Europe, and the Middle East. innovations in traffic systems SE focuses on scalable, camera-based APC technologies with AI-powered object recognition, gaining ground in large-scale rail and bus deployments. These companies are at the forefront of the market. Their systems support fleet optimization, regulatory compliance, and enhanced passenger experience. Regional vendors are also emerging, fostering a competitive and innovation-rich environment.

Related Reports:

Automated Passenger Counting and Information System Market by Offering (APC, PIS), Installation Type (Vehicle-Integrated Systems, Infrastructure-Based Systems), Technology (IR, Stereoscopic, ToF, Structured Light, IP Camera) - Global Forecast to 2030

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