Computer Aided Dispatch (CAD) is adopted by companies across the globe to reduce the rising criminal and terrorist activities, and to standardize the dispatching and incident management processes across the public safety areas. Therefore, due to national public safety initiatives, CAD providers are increasing their efforts to enhance public safety and boost their revenues. Strategic partnership is an important strategy adopted by the key market players to develop new services and gain traction in the CAD market. MarketsandMarkets forecasts the CAD market to grow from USD 1.12 billion in 2017 to USD 1.95 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.8%.
CAD includes call management, dispatch unit management, and reporting and analysis. There are several renowned vendors in the CAD market. Some of these vendors are IMPACT (US), Avtec Inc. (US), Caliber Public Safety (US), Zetron, Inc. (US), TriTech Software Systems (US), Superion (US), Hexagon Safety & Infrastructure (US), Spillman Technologies, Inc. (US), Priority Dispatch Corp. (US), Tyler Technologies, Inc. (US), Southern Software, Inc. (US), CODY Systems (US), Traumasoft (US), DoubleMap (US), NowForce (Israel), and FDM Software (Aptean) (Canada).These players have adopted various strategies, such as partnerships, collaborations, agreements, mergers and acquisitions, and new product developments, to achieve growth in the CAD market.
Hexagon Safety & Infrastructure (US), with a significant presence in the CAD market, is aspiring to become the top market provider of CAD solutions that are focused on call management, and reporting and analysis. The company provides advanced Geographic Information Systems (GIS), application integration, command control and communications, GIS and geospatial data management, outage management, public safety analytics, public safety records management, and remote sensing and photogrammetry solutions. In June 2017, Hexagon Safety & Infrastructure launched a new public safety reporting application. This application deployed pre-built reports and data models to assist in CAD. In January 2017, RapidSOS and Hexagon Safety & Infrastructure entered into a partnership to help 911 centers find the accurate location of the smartphones that are used to make the distress calls.
Tyler Technologies, Inc. (US) is another top player catering to the requirements of the CAD market. The company provides various solutions, such as appraisal and tax, courts and justice, enterprise resource planning, regulatory and maintenance, public safety, and records and documents. In May 2017, Tyler Technologies, Inc. acquired Modria, a company that specializes in online dispute resolution. The acquisition is expected to complement Tyler’s appraisal and tax solutions portfolio. It would also enhance the company’s court and justice solutions by reducing the Operational Expenditure (OPEX).
Computer Aided Dispatch Market by Component (Solutions and Services), Application Area (Call Management, Dispatch Unit Management, Reporting and Analysis), Deployment Type, Organization Size, Vertical, and Region - Global forecast to 2022
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