The digital Business Support System (BSS) market size is expected to grow from USD 2.8 billion in 2018 to USD 5.8 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 15.2% during the forecast period. The major driving factors in the digital BSS market are the advent of tailored BSS solutions and new commercial models, increasing online transactions and use of multiple mobile devices, and reduced operational cost.
Major digital BSS market vendors include Amdocs (US), Huawei (China), Ericsson (Sweden), NetCracker (US), CSG International (US), Nokia (Finland), IBM (US), Capgemini (France), ZTE Corporation (China), Optiva (Canada), Openet (UK), Sigma Systems (Canada), Cerillion (UK), Sterlite Tech (India), Accenture (Ireland), Comarch (Poland), Infosys (India), Oracle (US), Mahindra Comviva (India), Qvantel (Finland), BearingPoint (Finland), FTS (Israel), MATRIXX Software (US), MIND CTI (Israel), and TCS (India). These players have adopted various growth strategies, such as partnerships, agreements, and collaborations; and new product launches, to further expand their presence in the global digital BSS market. New product launches, partnerships, and agreements have been the most favored strategy adopted by the major players from 2016 to 2018, which helped them innovate their offerings and broaden their customer base.
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Ericsson is one of the leading player in the global digital BSS market. The company’s major focus is on precisely enriching its telecom and enterprise clients with newer products and services that cater to their diverse needs. The company is currently focusing on serving its customers with highly competent technology-enabled products to sustain in the competition. The company’s BSS solutions include IT transformation, service provisioning, network inventory management, service innovation framework, billing and revenue management, fault management, and performance management. Ericsson, in this market space, has utilized inorganic growth strategies to stay ahead of the competition. In line with its organic growth strategy, the company, in June 2017, partnered with Tigo Rwanda to completely overhaul its BSS ecosystem. Additionally, in April 2015, Ericsson acquired TimelessMind, a Canada-based consulting and systems integration company, specializing in OSS/BSS.
Amdocs is one of the leading vendors in the digital BSS market. The company specializes in customer experience, BSS, OSS, CRM, network planning, optimization and control, outsourcing, digital services, customer management, ordering, big data analytics, NFV, mobile financial services, and managed services. Amdocs follows both organic and inorganic growth strategies, in the 4th quarter of Fiscal 2016, released Amdocs CES 10.1, to enable clients to accelerate digital transformation and capture growth opportunities in the on-demand digital economy. Moreover, in June 2015, Amdocs acquired a substantial majority of Comverse's BSS business unit assets for approximately USD 273 million in cash, including its converged, prepaid, postpaid, and Kenan billing assets.
Digital Business Support System Market by Component (Solutions (Revenue and Billing, Customer, Order, and Product Management) and Services), Deployment Model (Public, Private, and Hybrid Cloud), End-User Type, and Region - Global Forecast to 2023
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