The global digital BSS market size is projected to grow from USD 5.8 billion in 2023 to USD 12.5 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 16.6%. The advent of tailored BSS solutions and new commercial models is driving the market's growth.
Key and innovative vendors in the digital BSS market include Amdocs Limited (US), Huawei Technologies Co. Ltd (China), LM Ericsson Telephone Company (Sweden), CSG Systems International, Inc. (US), Nokia Corporation (Finland), International Business Machines Corporation (US), ZTE Corporation (China), Optiva Inc. (Canada), Sigma Systems Canada LP. (US), Cerillion Technologies Limited (UK), Sterlite Technologies Limited (India), Accenture plc (Ireland), Capgemini SE (France), Infosys Limited (India), Oracle Corporation (US), Mahindra Comviva (India), Qvantel (Finland), BearingPoint (Netherlands), Formula Telecom Solutions Ltd. (US), MATRIXX Software, Inc. (US), MIND C.T.I. Ltd. (UK), and Tata Consultancy Services Limited (India). Hansen Technologies (Australia), Comarch SA (Poland), Avema Corporation (Ontario), and Suntech S.A. (Poland).
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Ericsson is a Swedish multinational telecommunication and network equipment company that specializes in providing technology and services to communication service providers, enterprises, and governments globally. Their primary focus lies in network solutions, encompassing a wide range of network infrastructure offerings such as radio access networks, core networks, transport networks, and network management systems. These solutions enable reliable and high-speed connectivity, facilitating the ongoing transition to 5G and future technologies. Ericsson also offers digital services designed to assist communication service providers in transforming their operations and delivering innovative digital experiences to their customers. These services encompass various aspects, including cloud-native software platforms, digital Business Support Systems/Operational Support Systems (BSS/OSS), revenue management, network optimization, and managed services. Moreover, Ericsson plays a significant role in the managed services space, providing comprehensive outsourcing solutions that cover network planning, design, implementation, optimization, and maintenance for communication service providers. Ericsson has a significant geographical presence in North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America in more than 180 countries.
CSG International is an American SaaS platform company. It specializes in providing software solutions and services tailored to the telecommunications industry. Their primary focus is on offering revenue management, customer engagement, and managed services solutions to communication service providers (CSPs) worldwide. Through their revenue management solutions, CSPs can effectively handle intricate billing scenarios, process payments, and efficiently manage customer accounts. CSG's customer engagement solutions aim to optimize interactions between CSPs and subscribers, enhancing overall satisfaction and loyalty. CSG also offers managed services to support specific business functions, enabling CSPs to concentrate on core activities. Leveraging extensive industry expertise and a global presence, CSG International serves a diverse clientele of wireless, wireline, cable, and satellite operators across various regions, adeptly adapting to the ever-changing telecommunications landscape. CSG International has a robust presence in North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America.
Digital BSS Market by Offering (Solutions & Services), Solution (Revenue & Billing Management, Customer Management, Order Management, and Product Management), Vertical (BFSI, Telecom, and Retail & eCommerce) and Region - Global Forecast to 2028
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