The digital workplace services consist of all the technologies, which are useful for workforce to complete their work in their respective workplaces. These services encompasses all the workplace services ranging from core enterprise application to instant messaging, collaboration, enterprise mobility, virtualization, and workplace automation tools. MarketsandMarkets forecasts the digital workplace transformation services market to grow from USD 8.02 Billion in 2016 to USD 18.06 Billion by 2021, at a CAGR of 17.6%. Increasing trend in the adoption of new technologies such as Bring Your Own Device (BYOD) and enterprise mobility by organizations, changing nature of workplace and processes supported by organizational restructuring and reorganizing, reduction in operational expenditures, and changing demographic factors are some of driving forces in the digital workplace transformation services market.
The key players in the digital workplace transformation services market include Accenture PLC (Ireland), NTT Data Corporation (Japan), Cisco Systems, Inc. (U.S.), Atos SE (France), Hewlett Packard Enterprise Development LP (HPE) (U.S.), Capgemini (France), Cognizant Technology Solutions Corporation (U.S.), HCL Technologies Ltd. (India), Citrix Systems (U.S.), Computer Sciences Corporation (CSC) (U.S.), Wipro Ltd. (India), Unisys Corporation (U.S.), IBM Corporation (U.S.), Tata Consultancy Services (India), Infosys (India), and Intel Corporation (U.S.). These players have adopted various strategies such as partnerships, agreements, mergers & acquisitions, and new product developments to achieve growth in the global digital workplace transformation services market.
Accenture is one of the key players in the digital workplace transformation services market. The company has adopted key strategies to enhance its presence in this market space. Merger and acquisition is a part of Accenture’s strategy to remain one of the global players in the digital workplace transformation services market. In December 2016, the company entered into discussions to acquire Arismore, which offers security services, Identity Access Management (IAM), enterprise architecture, and change management services. The acquisition will help Accenture to bolster its security offering in IAM services and expand its footprint in the European region.
In January 2015, the company collaborated with Exelon, a privately held operator of nuclear power plants. This collaboration will help Exelon to enhance its workforce productivity and increase efficiencies in plant maintenance and operations by utilizing Accenture digital workplace services.
NTT Data Corporation is another major service provider in digital workplace transformation services market. The company’s main business segments offers a broad range of services related to end user managed services. The company focuses more on inorganic growth to tap into the digital workplace transformation services market. In November 2016, the company has acquired Dell Services, which is now known as NTT Data Services. The acquisition of Dell Services would enable NTT Data to expand its ability in consulting and IT services across North America and Europe.
Workplace Transformation Market by Type of Services (Enterprise Mobility & Telecom, Unified Communication & Collaboration, Workplace Upgrade & Migration, Field Services, and Service Desk), Organization Size, Vertical, and Region - Global Forecast to 2021
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