The healthcare chatbots market is projected to reach USD 314.3 million by 2023 from USD 122.0 million by 2018, at a CAGR of 20.8% during the forecast period. The growth of the healthcare chatbots market is mainly driven by rising internet connectivity and adoption of smart devices and the need for virtual assistance.
Most of the key players operating in the healthcare chatbots market adopted agreements and partnerships as their primary growth strategies between 2015 and 2018. Both established as well as emerging players are operating in this market. Prominent players offering healthcare chatbots are Your.MD (UK), HealthTap, Inc. (US), Sensely, Inc. (US), Buoy Health, Inc. (US), Infermedica (Poland), Babylon Healthcare Service Limited (UK), Baidu, Inc. (China), Ada Digital Health Ltd. (Germany), PACT Care BV (Netherlands), Woebot Labs, Inc. (US), and GYANT.Com, Inc. (US).
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Infermedica is one of the leading players in the market, owing to its robust product portfolio. It offers exhaustive healthcare chatbot development solutions for other healthcare providers and payers. The company also provides patient engagement and symptom checker chatbot solutions. The company focuses on developing innovative products for healthcare providers. For instance, in January 2018, the company launched its symptomate chatbot for insurers. The company provides solutions in English, Spanish, Simplified Chinese, German, French, Russian, Portuguese, Slovak, and Polish.
Sensely is another prominent player in the healthcare chatbots market. The company’s products are used to assess the severity of the patient’s condition based on their symptoms. The company focuses on partnerships to strengthen its position in the market. For instance, in May 2018, Sensely entered into a partnership with NAS (UAE), a leading insurance service provider company in the Middle East, to increase its geographic reach. The company also provides virtual healthcare assistant development services to different companies providing healthcare services. For instance, in May 2018, CareVoice (China) launched a virtual healthcare assistant which is developed by Sensely.
Ada Digital Health is also a prominent player in the market. The company’s long-term vision is to secure its position as a global market provider for AI-based platforms for healthcare applications and expand that position with innovative solutions. With its wide products and services, the company focuses on providing support to its customers in the healthcare industry. The company focuses on undertaking initiatives to develop more advanced and end-user friendly solutions and enable the company to gain significant market share.
Healthcare Chatbots Market by Component (Software, Service), Deployment Model (Cloud, On-Premise), Application (Symptom Check, Medical Assistance, Appointment Booking), End User (Patient, Healthcare Providers, Insurance Companies) - Global Forecast to 2023
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