The global Multi-Vendor Support Services (MVSS) market is gaining traction, owing to organizations focusing on their core business and outsourcing non-core activities. The major growth factors for the market include rapidly increasing changes in the IT infrastructure, rising maintenance costs of Original Equipment Manufacturer (OEM) services, reducing IT support and maintenance complexities, and regaining control of infrastructure support from OEMs. MarketsandMarkets forecasts the MVSS market size to grow from USD 53.09 billion in 2018 to USD 60.14 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 2.52% during the forecast period.
Major players in the MVSS market include IBM (US), Dell (US), Oracle (US), HP (US), Fujitsu (Japan), NEC (Japan), Symantec (US), Hitachi (Japan), and Lenovo (China). These leading players have adopted various organic and inorganic growth strategies, such as partnerships, collaborations, agreements, mergers and acquisitions, and new product developments, to achieve growth in the MVSS market.
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IBM is one of the leading players in the MVSS market. Its multi-vendor support services offer clients a single source of expertise and visibility across different vendor solutions. Furthermore, the company in the MVSS market provides a multitude of solutions that include AppleCare for Enterprise, ATM and Branch Banking Services for Financial Institutions, Healthcare Technology Support Solutions, Lifecycle Maintenance Support, Network and Security Support, and Data Center Support Services. It has strong and agile partnerships with technology leaders and a broad clientele base in North America, Europe, Middle East and Africa (MEA), and Asia Pacific (APAC). Moreover, in November 2016, IBM acquired Sanovi Technologies, a company that provides hybrid cloud recovery, cloud migration, and business continuity software for enterprise data centers and cloud infrastructure. The acquisition would help IBM offer business continuity and disaster recovery services to its client base. Furthermore, IBM expanded its multi-vendor services portfolio with the launch of over 25 services on IBM’s Cloud platform. The launch would help enterprise clients in the management and deployment of mobile and web applications.
Dell Technologies is another established vendor in the MVSS market. The company offers, ProSupport that enables customers across the globe to simplify IT management by consolidating hardware support. Dell also provides ProSupport Plus, a support service for PCs and tablets, and enterprise. This service offers priority access to expert support and accidental damage repairs. It also offers proactive and predictive automated support for issue prevention and resolution for end-user systems through its SupportAssist technology platform. Dell has focused on both inorganic and organic growth strategies. In-line with its inorganic growth strategies, the company, in September 2016, acquired EMC Corporation, an IT service company offering storage, data protection, infrastructure management solutions, and services, among others. The acquisition led to the creation of the Infrastructure Solutions Group (ISG), which offers extended warranty services. In-line with its organic growth strategies, the company launched new services as evidenced by the launch of solutions and services, which are designed for helping large-scale data center customers so that they can achieve mission-critical business goals faster and more consistently with less cost and downtime.
Multi-Vendor Support Services Market by Service Type (Hardware and Software Support Services), Business Application (Sales and Marketing, Financial and Accounting, Supply Chain, and IT Operations), Vertical, and Region - Global Forecast to 2023
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