Voice Analytics Market

Key players adopted various organic and inorganic strategies to sustain their positions and increase their market shares in the global Voice Analytics Market

MarketsandMarkets forecasts the voice analytics market size to grow from USD 657 million in 2019 to USD 1,597 million by 2024, at a CAGR of 19.4% during 2019–2024. The voice analytics market is said to have growth potential, due to the increasing use of emerging technologies to gain valuable insights and growing need to monitor the agent performance.

According to MarketsandMarkets, Voice analysis technology is gaining momentum across different industries to monitor rep and customer interactions and derive real-time insights. Voice analytics solutions use speech-to-text and NLP technologies to analyze recordings or conversations to identify emotion and intent of the speakers. It analyzes the audio patterns for certain features, such as tone, stress, tempo, pitch, and rhythm. It helps enhance customer satisfaction and competitive intelligence, reduce customer churn by predicting at-risk customers, and identify risks and frauds.

Some of the major voice analytics vendors are Verint Systems (US), NICE  (Israel), Avaya (US), ThoughtSpot (US), Uniphore (India), Calabrio (US), Talkdesk (US), RankMiner (US), VoiceBase (US), Beyond Verbal (Israel), VoiceSense (Israel), SESTEK (Turkey), audEERING (Germany),  Invoca (US), and Xdroid (Hungary). These voice analytics vendors have adopted various organic and inorganic strategies to sustain their positions and increase their market shares in the global voice analytics market.

To know about the assumptions considered for the study download the pdf brochure

Verint Systems (US) was founded in 1994 and is headquartered in New York, US. The company offers actionable intelligent solutions and value-added services through its 2 operating segments, namely, customer engagement solutions and cyber intelligence solutions. It offers a broad range of services, including strategic consulting, managed services, implementation services, and training and maintenance services. Actionable intelligence solutions, provided by the company, majorly focus on capturing the unstructured speech data. In addition, the company also provides solutions for video, text, and machine data. The customer engagement solutions provided by the company help optimize customer engagement, increase customer loyalty, and maximize revenue opportunities while generating operational efficiencies, reducing costs, and mitigating risks.

NICE (Israel) was founded in 1986 and is headquartered in Ra’anana, Israel. The company is a global software leader in omnichannel analytics and cloud solutions for customer engagement, and financial crime and compliance markets. It provides solutions that help enterprises better track their customers and employees and predict their needs to create exceptional customer experiences. It also offers customer engagement platforms that capture customer interactions and transactions across multiple channels and applies analytics tools to deliver real-time insights. The customer engagement management solution provided by the company offers cloud-based platforms that help the organization respond faster and handle more number of customers. Customer engagement solutions enable organizations to improve agent productivity, identify performance gaps, and effectively forecast workloads and schedule staff, thereby improving the overall performance at an effective cost.

Related Reports:

Voice Analytics Market by Component (Solution and Services), Application (Sentiment Analysis, Sales and Marketing Management, and Call Monitoring), Deployment Model, Organization Size, Vertical, and Region - Global Forecast to 2024

Contact:
Mr. Shelly Singh
MarketsandMarkets™ INC.
630 Dundee Road
Suite 430
Northbrook, IL 60062
USA : 1-888-600-6441
[email protected]

Report Code
TC 7232
RI Published ON
7/8/2019
Choose License Type
BUY NOW
  • SHARE
X
Request Customization
Speak to Analyst
Speak to Analyst
OR FACE-TO-FACE MEETING
PERSONALIZE THIS RESEARCH
  • Triangulate with your Own Data
  • Get Data as per your Format and Definition
  • Gain a Deeper Dive on a Specific Application, Geography, Customer or Competitor
  • Any level of Personalization
REQUEST A FREE CUSTOMIZATION
LET US HELP YOU!
  • What are the Known and Unknown Adjacencies Impacting the Voice Analytics Market
  • What will your New Revenue Sources be?
  • Who will be your Top Customer; what will make them switch?
  • Defend your Market Share or Win Competitors
  • Get a Scorecard for Target Partners
REQUEST A FREE WORKSHOP
ADJACENT MARKETS
REQUEST BUNDLE REPORTS
ONLINE CHAT
+1-888-600-6441
  • Call Us
  • +1-888-600-6441 (Corporate office hours)
  • +1-888-600-6441 (US/Can toll free)
  • +44-800-368-9399 (UK office hours)
CONNECT WITH US
ABOUT TRUST ONLINE
© MarketsandMarkets Research Private Ltd. All rights reserved