Content Services Platforms Market

Content Services Platforms Market by Component, Enterprise Size, Deployment Mode, Business Function (Accounting & Legal, Sales & Marketing, and Procurement & Supply Chain) Vertical and Region - Global Forecast to 2027

Report Code: TC 7045 May, 2022, by marketsandmarkets.com

[307 Pages Report] The global content services platform market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 15.8% during the forecast period, to reach USD 101.6 billion by 2027 from USD 48.9 billion in 2022. The major growing factor of content services platform market is an increase in investment of advanced technologies. The mobile workforce and Bring Your Own Device (BYOD) trend are growing rapidly in the Asia Pacific as mobile infrastructure improves. These trends are anticipated to lead to greater usage of content services platform solutions, enhancing the Asia Pacific content services platform industry's growth.

Content Services Platforms Market

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COVID-19 impact

With physical contact no longer being an acceptable form of communication in the wake of the COVID-19 epidemic, businesses and organizations around the world have shifted to content services platforms to maintain production. Furthermore, several developed countries, including Europe and the US, are already mandating non-essential corporate personnel to work virtually for an indefinite period. All these elements come together to support market growth. Technologies such as cloud and AI have helped companies grow by providing opportunities for development during the COVID-19 pandemic, but the pandemic condition has lowered manpower activities, which could damage the region's work structure. Due to the entire lockdown around the globe, travel and hospitality businesses in the North American region have seen a drop in income. The epidemic of COVID-19 has put pressure on numerous telecommunications service providers in the region, as the work-from-home idea has boosted the use of data connectivity, such as WI-Fi for audio and video conferencing, resulting in a rise in mobile data traffic. The Covid-19 epidemic has created issues for numerous vendors in the region, including establishing adaptable employment strategies to keep its world economy afloat and assisting people and their families in economically surviving today and in the future.

Market Dynamics

Driver: Growing adoption of SMAC technologies

Organizations have been adopting innovative technologies to streamline their business process, provide better customer satisfaction, and gain deeper insights. Recent years have seen an increase in the adoption of Social, Mobile, Analytics, and Cloud (SMAC) technologies by various organizations. They affect every facet of an organization and hence are expected to be the major driver in the content services platform market. Content services platform offers the ability to integrate various software solutions with other applications and platforms for enterprises to accomplish their objectives. Moreover, IT applications are undergoing digital transformation with SMAC technologies. Nowadays, social media platforms have become an unavoidable necessity. The social presence of an organization helps share information/content easily and communicate with customers to get real-time feedback. The mobile applications enhance customer engagement, as they help customers operate the applications from remote locations. Organizations can now manage the entire life cycle of content through their smartphones, which enable content managers to make business decisions in real-time. Advanced analytics helps enterprises extract meaningful and contextual insights to make smarter business decisions. Furthermore, the impact of cloud computing has led the software vendors to provide their solution or Platform-as-a-Service (PaaS) over the cloud due to features, such as portability, security, reliability, and scalability. Therefore, SMAC technologies provide the right platform for every enterprise.

Restraint: Complications in handling data post mergers and acquisition

Major vendors, such as Hyland, Box, Laserfiche, Microsoft, IBM, and M-Files, have a strong offering in the content services platform market. The major players are focusing on inorganic growth strategies to grow in the market and secure a competitive edge. Growth strategies, such as mergers and acquisitions, can help companies acquire new customers and gain market. They help diversify product portfolios, add new sets of capabilities, and establish new growth platforms. For instance, Hyland has acquired numerous players operating in the content services platform, including Alfresco, Nuxeo, and Streamline Health's ECM platform. However, after the mergers and acquisitions activity, organizations must face difficulties integrating systems, people, and business processes to maintain their business efficiency. Moreover, it becomes difficult for enterprises to select and maintain the most effective and efficient content services platform solution. If the right actions are not taken, organizations may face great reputational damage, which may lead to losses in business. Content services platform applications should be capable enough to merge the acquired enterprise data without creating redundancy and minimizing the risk of losing data. Organizations use different content services platform solutions, such as record management, document management, and case management, per their individual needs. Therefore, it becomes challenging to successfully integrate those different solutions to get the required output during mergers and acquisitions.

Opportunity: Increasing adoption of end-to-end cross-platform solutions

Enterprises need solutions that fit their current systems, without interrupting with technologies already in place and working well. A truly comprehensive solution offers a suite of integration capabilities that enable enterprises to collaborate data to help staff make informed decisions. Nevertheless, the demand for single-source and cross-platform content services platform solutions is on the rise due to the advent of the digital wave and the ever-expanding market for eCommerce. An end-to-end ECM solution removes the hassles and delays present in delivering solutions to the end users. Evidently, the content services platform market has been expanding continuously with the growing popularity of content digitalization globally. Cross-platform integrations can ensure sharing and managing of content across different platforms and would be instrumental in streamlining the business operations. Content services platform offers big data integration, which is increasingly used for business intelligence, as most enterprises use big data analytics for business intelligence purposes, such as gaining real-time information and making business decisions. Major cloud content services platform vendors are trying to enter the lucrative market by providing end-to-end content management systems. Niche players might also look to expand their suites with larger vendors. These vendors depend on niche players to provide supporting applications for their traditional content management tools. Thus, there is an opportunity for both small and large vendors to expand their competencies.

Challenge: Difficulties with integration and implementation of content services platform with current applications

Today’s ever-changing business landscape needs organizations to have technology and application deployments across environments, such as public and private, or hybrid clouds. In such a varied operational environment, lining up the content services platform strategy with organizations' strategic initiatives is one of the major challenges organizations are facing to achieve. The implementation of the content services platform often drags out longer than it should due to a lack of scope of work. To adopt such new solutions among enterprises, most IT projects undergo transition processes, such as upgrading package applications, consolidating redundant IT systems, collaborating application silos, or migrating data applications from legacy systems to new systems at a platform level. Migrating data from legacy source systems to new systems and the resources consumed in this migration process increase the operational cost of an organization. Data migration causes serious issues if the system design and process collaboration are not carried out properly, business rules are misinterpreted, and data standardization is not done. It is difficult to transfer unstructured data, as it must be cleaned and reviewed before processing. The main challenges in data migration are that the implementation process should be completed within the specified deadline, and proper care should be taken to eliminate the risks associated with the data. Due to a lot of multifaceted and crucial components used at enterprises lead to the longer implementation of content services platforms. So, there is a need for a strategized approach to applying various domains of content services platforms rather than trying to apply them all at once. Setting an accurate timeline and adhering to it requires organizations’ in-house teams to work closely with the content services platform vendor to determine the best approach.

North America to account for largest market size during the forecast period

The geographic analysis of the content services platform market is segmented into regions, including North America, Europe, Asia Pacific, Middle East & Africa, and Latin America. In 2022, North America has captured most of the share, as the US and Canada are rapidly adopting content services platform solutions. North America has the presence of top vendors, including Microsoft, Hyland, and IBM. The region is experiencing significant innovations in technologies.

Content Services Platforms Market  by Region

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As per enterprise size, large enterprises segment to hold largest market size during the forecast period

The content services platform market enterprise size segment is sub segmented into SMEs and large enterprises. As per enterprise size, large enterprises segment to hold largest market size during the forecast period. The adoption of content services platforms in large enterprises is relatively higher than in SMEs. The reason for the low costs of adoption is the growth of new technologies, products, services, and solutions. This is generating demands for content services platforms throughout SEMs and large enterprises. Being economically stable, large enterprises heavily invest in advanced technologies. Content services platforms offer solutions to manage massive customer data generated across firms. Factors driving the adoption of content services platform solutions are low cost, easy installation, and the higher adoption rate of newer technologies. This is expected to grow even more during the forecast period.

Key Market Players

The content services platform solutions vendors have implemented various types of organic as well as inorganic growth strategies, such as new product launches, product upgradations, partnerships and agreements, business expansions, and mergers and acquisitions to strengthen their offerings in the market. Some of the major content services platform market vendors are Microsoft (US), IBM (US), Open Text (Canada), Hyland (US), Box (US), Laserfiche (US), Adobe (US), Oracle (US), M-Files (US), SER Group (Germany), GRM Information Management (US), Intalio (France), Micro Focus (UK), Newgen (India), Kyochera (Japan), DocuWare (Germany), DocStar (US), Objective (Australia), and D.velop (Germany).

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Scope of the Report

Report Metrics

Details

Market size available for years

2017–2027

Base year considered

2022

Forecast period

2022–2027

Forecast units

Billion (USD)

Segments covered

Component, Enterprise Size, Deployment Type, Business Functions, Verticals and Regions

Geographies covered

North America, Europe, APAC, MEA, and Latin America

Companies covered

Microsoft (US), IBM (US), Open Text (Canada), Hyland (US), Box (US), Laserfiche (US), Adobe (US), Oracle (US), M-Files (US), Newgen Software (India),
Fabasoft(Austria), Micro Focus (UK), Docuware(Germany), Objective (Australia), GRM Information Management (US), SER Group (Germany), Kyocera Corp (Japan), iManage (US), Intalio (France), DocStar (US), D.velop (Germany), Square 9 Softworks (US), Templafy (Denmark), AoDocs (US), File Cloud (US), DMACQ Software (India), Ripcord (US), Shelf (US), Paper Alternative Solutions (US), Zinger Stick Software (Qatar), Nanonets (US), and Ephesoft (US).

This research report categorizes the Content services platform market based on Component, Enterprise Size, Deployment Type, Business Functions, Verticals and Regions.

By Component:

  • Solutions
    • Document & Record Management
    • Case Management
    • Workflow Management
    • Data Capture
    • Information Security & Governance
    • Content Reporting & Analytics
    • Other Solutions (Collaboration, Version Control, and eDiscovery)
  • Services
    • Training & Consulting
    • Support & Maintenance
    • Deployment & Integration

By Enterprise Size:

  • Large Enterprises
  • SMEs

By Deployment Type:

  • On-premises
  • Cloud

By Business Function:

  • Human Resource
  • Sales and Marketing
  • Accounting and Legal
  • Procurement and Supply Chain Management

By Verticals:

  • Banking, Financial Services, and Insurance
  • Retail and Consumer Goods
  • Energy and Utilities
  • Government and Public Sector
  • Healthcare and Life Sciences
  • IT and ITeS
  • Manufacturing
  • Media and Entertainment
  • Telecommunication
  • Others

By Region:

  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Rest of Europe
  • APAC
    • China
    • Japan
    • India
    • Australia and New Zealand
    • Rest of APAC
  • MEA
    • Kingdom of Saudi Arabia
    • UAE
    • South Africa
    • Rest of MEA
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America

Recent Developments:

  • In April 2022, Box launched Box Canvas, Box Canvas is part of Box's larger strategy to deliver a solution that manages the life cycle of an organization's most essential information. This contains capabilities for eSignatures, publication, statistics, and much more, in addition to creating content and interaction. The new tool enables customers to communicate graphically in real time or sequentially while staying within the Box platform.
  • In April 2022, Hyland launched Content Services and Intelligent Automation, Organizations can now synchronize end-to-end automating with the completely redesigned Web Manager, which provides heightened security, user control, and enhanced analytical insights.
  • In March 2022, Adobe launched Adobe Experience Cloud, Healthcare organizations provide seamless client journeys through tailored and secure digital interactions.
  • In January 2022, M-Files launched Smart Content Migration, M-Files Smart Migration is an analytical solution that blends M-Files' superior information management knowledge with metadata-driven automation. It also assists clients in smarter and cost-effective way to migrate the data into the M-Files platform.
  • In April 2021, OpenText launched OpenText Core Content and OpenText Core Case Management, The company introduced OpenText Core Content and OpenText Core Case Management multi-tenant online products. This product provides a single approach to handling a firm's data life cycle in the entire company processes. This approach uses integration of content management, case management, and connectivity with lead programs.
  • In March 2021, Laserfiche launched Laserfiche 11, which includes several new features to make it easier for users to find, work with, and share documents, as well as the introduction of direct share for self-hosted systems and the release of Audit Trail 11. This release also includes numerous bug fixes and performance improvements.

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TABLE OF CONTENTS

1 INTRODUCTION (Page No. - 31)
    1.1 OBJECTIVES OF STUDY
    1.2 MARKET DEFINITION
           1.2.1 INCLUSIONS AND EXCLUSIONS
    1.3 MARKET SCOPE
           1.3.1 MARKET SEGMENTATION
           1.3.2 REGIONS COVERED
           1.3.3 YEARS CONSIDERED FOR STUDY
    1.4 CURRENCY CONSIDERED
           TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2021
    1.5 STAKEHOLDERS
    1.6 SUMMARY OF CHANGES

2 RESEARCH METHODOLOGY (Page No. - 36)
    2.1 RESEARCH DATA
           FIGURE 1 CONTENT SERVICES PLATFORM MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
                    2.1.1.1 Secondary sources
           2.1.2 PRIMARY DATA
                    TABLE 2 PRIMARY INTERVIEWS
                    2.1.2.1 Breakup of primary profiles
                    2.1.2.2 Key industry insights
    2.2 MARKET BREAKUP AND DATA TRIANGULATION
           FIGURE 2 DATA TRIANGULATION
    2.3 MARKET SIZE ESTIMATION
           FIGURE 3 CONTENT SERVICES PLATFORM MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
           2.3.1 TOP-DOWN APPROACH
                    FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING CONTENT SERVICES PLATFORM SOLUTIONS AND SERVICES (1/2)
                    FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING CONTENT SERVICES PLATFORM SYSTEM SOLUTIONS AND SERVICES (2/2)
                    FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): CAGR PROJECTIONS FROM SUPPLY SIDE
           2.3.2 BOTTOM-UP APPROACH
                    FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF MARKET
                    FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF COMPONENTS THROUGH OVERALL CONTENT SERVICES PLATFORM SPENDING
    2.4 MARKET REVENUE ESTIMATION
           FIGURE 9 ILLUSTRATION OF COMPANY CONTENT SERVICES PLATFORM REVENUE ESTIMATION
    2.5 MARKET FORECAST
           TABLE 3 FACTOR ANALYSIS
    2.6 GROWTH FORECAST ASSUMPTIONS
    2.7 ASSUMPTIONS FOR STUDY
    2.8 LIMITATIONS OF STUDY

3 EXECUTIVE SUMMARY (Page No. - 51)
    FIGURE 10 CONTENT SERVICES PLATFORM MARKET: GLOBAL SNAPSHOT
    FIGURE 11 TOP GROWING SEGMENTS IN MARKET
    FIGURE 12 SOLUTIONS SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD
    FIGURE 13 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD
    FIGURE 14 ON-PREMISES SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD
    FIGURE 15 TOP VERTICALS IN MARKET (USD MILLION)
    FIGURE 16 NORTH AMERICA TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD

4 PREMIUM INSIGHTS (Page No. - 58)
    4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN CONTENT SERVICES PLATFORM MARKET
           FIGURE 17 DRASTIC GEOGRAPHIC CHANGE AND TECHNOLOGICAL EVOLUTION TO DRIVE CONTENT SERVICES PLATFORM GROWTH
    4.2 MARKET, BY COMPONENT (2022 VS. 2027)
           FIGURE 18 SOLUTIONS SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD
    4.3 MARKET, BY ENTERPRISE SIZE (2022 VS. 2027)
           FIGURE 19 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD
    4.4 MARKET, BY DEPLOYMENT MODE (2022 VS. 2027)
           FIGURE 20 ON-PREMISES SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD
    4.5 MARKET, BY VERTICAL (2021 VS. 2027)
           FIGURE 21 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD
    4.6 MARKET INVESTMENT SCENARIO
           FIGURE 22 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENTS IN NEXT FIVE YEARS

5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 61)
    5.1 INTRODUCTION
    5.2 MARKET DYNAMICS
           FIGURE 23 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CONTENT SERVICES PLATFORM MARKET
           5.2.1 DRIVERS
                    5.2.1.1 Growing need to enhance content security and optimize business processes with automated workflows
                               FIGURE 24 MAJOR BENEFITS TO DRIVE MARKET
                    5.2.1.2 Growing adoption of SMAC technologies
                    5.2.1.3 Need for regulatory content management for enhanced operations
                               FIGURE 25 PRIMARY INFORMATION GOVERNANCE CHALLENGES
           5.2.2 RESTRAINTS
                    5.2.2.1 Complications in handling data post mergers and acquisitions
           5.2.3 OPPORTUNITIES
                    5.2.3.1 Increasing adoption of end-to-end cross-platform solutions
                    5.2.3.2 Growing inclination toward adoption of RPA
           5.2.4 CHALLENGES
                    5.2.4.1 Increasing security and data privacy issues with cloud deployments
                    5.2.4.2 Lack of skilled workforce and poor management in creating user adoption process
                    5.2.4.3 Difficulties with integration and implementation of content services platform with current applications
    5.3 CASE STUDY ANALYSIS
           5.3.1 CASE STUDY 1: LARSEN & TOUBRO INFOTECH FINANCIAL SERVICES TECHNOLOGIES INC. USED NEWGEN SOFTWARE’S SOLUTIONS
           5.3.2 CASE STUDY 2: JOHN CARROLL UNIVERSITY DEPLOYED HYLAND’S ONBASE TO MANAGE PETITION PROCESS
           5.3.3 CASE STUDY 3: LEGAL AID WESTERN AUSTRALIA USED OPENTEXT EXTENDED ECM TO MANAGE CONTENT
           5.3.4 CASE STUDY 4: POWERSOUTH ENERGY COOPERATIVE DEPLOYED IBM’S SOLUTIONS FOR CONTENT MANAGEMENT
           5.3.5 CASE STUDY 5: ASTRAZENECA USED MICRO FOCUS’ CONTENT MANAGER TO SIMPLIFY ARCHIVE PROCESS
           5.3.6 CASE STUDY 6: MITANI DEPLOYED M-FILES’ SOLUTION TO MANAGE ITS WORKFLOWS
    5.4 PORTER’S FIVE FORCES ANALYSIS
           TABLE 4 PORTER’S FIVE FORCES ANALYSIS: CONTENT SERVICES PLATFORM MARKET
           FIGURE 26 PORTER’S FIVE FORCES ANALYSIS: MARKET
           5.4.1 THREAT OF NEW ENTRANTS
           5.4.2 THREAT OF SUBSTITUTES
           5.4.3 BARGAINING POWER OF SUPPLIERS
           5.4.4 BARGAINING POWER OF BUYERS
           5.4.5 INTENSITY OF COMPETITIVE RIVALRY
    5.5 COVID-19-DRIVEN MARKET DYNAMICS
           5.5.1 DRIVERS AND OPPORTUNITIES
           5.5.2 RESTRAINTS AND CHALLENGES
    5.6 TECHNOLOGICAL OUTLOOK
           5.6.1 ARTIFICIAL INTELLIGENCE AND AUTOMATION
           5.6.2 IOT TECHNOLOGY
           5.6.3 AUGMENTED REALITY
           5.6.4 BLOCKCHAIN TECHNOLOGY
    5.7 PRICING ANALYSIS
           TABLE 5 CONTENT SERVICES PLATFORM MARKET: PRICING LEVELS
           FIGURE 27 CONTENT SERVICES PLATFORM: AVERAGE SELLING PRICE
    5.8 VALUE CHAIN ANALYSIS
           FIGURE 28 VALUE CHAIN ANALYSIS
    5.9 ECOSYSTEM
           TABLE 6 MARKET: ECOSYSTEM
    5.10 PATENT ANALYSIS
           TABLE 7 CONTENT SERVICES PLATFORM MARKET: PATENTS
                    TABLE 8 TOP 10 PATENT OWNERS (US)
                    FIGURE 29 TOP 10 COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS
                    FIGURE 30 NUMBER OF PATENT DOCUMENTS PUBLISHED (2012-2021)
    5.11 REGULATORY LANDSCAPE
           5.11.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 9 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 10 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 11 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 12 REST OF WORLD: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
           5.11.2 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS
           5.11.3 GENERAL DATA PROTECTION REGULATION
           5.11.4 SEC RULE 17A-4
           5.11.5 ISO/IEC 27001
           5.11.6 SYSTEM AND ORGANIZATION CONTROLS 2 TYPE II COMPLIANCE
           5.11.7 FINANCIAL INDUSTRY REGULATORY AUTHORITY
           5.11.8 FREEDOM OF INFORMATION ACT
           5.11.9 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT PLAY
    5.12 KEY CONFERENCES AND EVENTS IN 2022
                    TABLE 13 CONTENT SERVICES PLATFORM: DETAILED LIST OF CONFERENCES AND EVENTS
    5.13 KEY STAKEHOLDERS & BUYING CRITERIA
           5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS
                    FIGURE 31 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP BUSINESS FUNCTIONS
                    TABLE 14 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP BUSINESS FUNCTIONS (%)
                    FIGURE 32 BUYING PROCESS FOR TOP BUSINESS FUNCTIONS
           5.13.2 BUYING CRITERIA
                    FIGURE 33 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
                    TABLE 15 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
    5.14 TRENDS/DISRUPTIONS IMPACTING BUYERS
                    FIGURE 34 MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS

6 CONTENT SERVICES PLATFORM MARKET, BY COMPONENT (Page No. - 96)
    6.1 INTRODUCTION
           6.1.1 COMPONENT: MARKET DRIVERS
           6.1.2 COMPONENT: COVID-19 IMPACT
                    FIGURE 35 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 16 MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                    TABLE 17 MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
    6.2 SOLUTIONS
           FIGURE 36 INFORMATION SECURITY & GOVERNANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
           TABLE 18 MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
           TABLE 19 MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
           6.2.1 DOCUMENT & RECORD MANAGEMENT
                    6.2.1.1 Electronic way of storing data, easy to manage and monitor, to drive demand for document & record management
                               TABLE 20 DOCUMENT & RECORD MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 21 DOCUMENT & RECORD MANAGEMENT: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.2.2 WORKFLOW MANAGEMENT
                    6.2.2.1 Need to run multiple tasks to create demand for case management solutions
                               TABLE 22 WORKFLOW MANAGEMENT: MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 23 WORKFLOW MANAGEMENT: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.2.3 DATA CAPTURE
                    6.2.3.1 Data capturing reaching new levels for technical improvement in AI to drive data capture solutions’ adoption
                               TABLE 24 DATA CAPTURE: MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 25 DATA CAPTURE: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.2.4 CASE MANAGEMENT
                    6.2.4.1 Growing need for managing business processes to create demand for case management solutions
                               TABLE 26 CASE MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 27 CASE MANAGEMENT: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.2.5 INFORMATION SECURITY & GOVERNANCE
                    6.2.5.1 Growing awareness against data breaches to create need for information security & governance solutions
                               TABLE 28 INFORMATION SECURITY & GOVERNANCE: MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 29 INFORMATION SECURITY & GOVERNANCE: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.2.6 CONTENT REPORTING & ANALYTICS
                    6.2.6.1 Very complex and difficult data collection analyzing to drive adoption of content reporting & analytics solutions
                               TABLE 30 CONTENT REPORTING & ANALYTICS: MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 31 CONTENT REPORTING & ANALYTICS: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.2.7 OTHER SOLUTIONS
                    TABLE 32 OTHER SOLUTIONS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 33 OTHER SOLUTIONS: MARKET, BY REGION, 2022–2027 (USD MILLION)
    6.3 SERVICES
           FIGURE 37 DEPLOYMENT & INTEGRATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
           TABLE 34 MARKET, BY SERVICE, 2017–2021 (USD MILLION)
           TABLE 35 MARKET, BY SERVICE, 2022–2027 (USD MILLION)
           6.3.1 TRAINING & CONSULTING
                    6.3.1.1 Need to resolve business challenges to boost demand for training & consulting services
                               TABLE 36 TRAINING & CONSULTING: MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 37 TRAINING & CONSULTING: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.3.2 SUPPORT & MAINTENANCE
                    6.3.2.1 Client concerns regarding installed program to drive demand for support & maintenance services
                               TABLE 38 SUPPORT & MAINTENANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 39 SUPPORT & MAINTENANCE: MARKET, BY REGION, 2022–2027 (USD MILLION)
           6.3.3 DEPLOYMENT & INTEGRATION
                    6.3.3.1 Need for back-end integration to boost growth of deployment & integration services
                               TABLE 40 DEPLOYMENT & INTEGRATION: MARKET, BY REGION, 2017–2021 (USD MILLION)
                               TABLE 41 DEPLOYMENT & INTEGRATION: MARKET, BY REGION, 2022–2027 (USD MILLION)

7 CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE (Page No. - 112)
    7.1 INTRODUCTION
           7.1.1 DEPLOYMENT MODE: MARKET DRIVERS
           7.1.2 DEPLOYMENT MODE: COVID-19 IMPACT
                    FIGURE 38 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 42 MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                    TABLE 43 MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
    7.2 ON-PREMISES
           7.2.1 OVERCOMING SECURITY CONCERNS OVER SENSITIVE DATA TO DRIVE ON-PREMISES SOLUTIONS’ ADOPTION
                    TABLE 44 ON-PREMISES: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 45 ON-PREMISES: MARKET, BY REGION, 2022–2027 (USD MILLION)
    7.3 CLOUD
           7.3.1 COST-EFFECTIVENESS AND SCALABILITY TO BOOST ADOPTION OF CLOUD CONTENT SERVICES PLATFORM SOLUTIONS
                    TABLE 46 CLOUD: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 47 CLOUD: MARKET, BY REGION, 2022–2027 (USD MILLION)

8 CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE (Page No. - 118)
    8.1 INTRODUCTION
           8.1.1 ENTERPRISE SIZE: MARKET DRIVERS
           8.1.2 ENTERPRISE SIZE: COVID-19 IMPACT
                    FIGURE 39 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 48 MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                    TABLE 49 MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
    8.2 LARGE ENTERPRISES
           8.2.1 NEED FOR OPERATIONAL EFFICIENCIES TO CREATE CONTENT SERVICES PLATFORMS’ DEMAND AMONG LARGE ENTERPRISES
                    TABLE 50 LARGE ENTERPRISES: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 51 LARGE ENTERPRISES: MARKET, BY REGION, 2022–2027 (USD MILLION)
    8.3 SMALL AND MEDIUM-SIZED ENTERPRISES
           8.3.1 LACK OF RESOURCES AND STRINGENT MARKETING BUDGETS TO DRIVE CONTENT SERVICES PLATFORMS’ ADOPTION
                    TABLE 52 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 53 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET, BY REGION, 2022–2027 (USD MILLION)

9 CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION (Page No. - 123)
    9.1 INTRODUCTION
           9.1.1 BUSINESS FUNCTION: MARKET DRIVERS
           9.1.2 BUSINESS FUNCTION: COVID-19 IMPACT
                    FIGURE 40 HUMAN RESOURCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 54 MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION)
                    TABLE 55 MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
    9.2 HUMAN RESOURCES
           9.2.1 MINIMIZED RISK WITH RECORDS MANAGEMENT TO DRIVE CONTENT SERVICES PLATFORM’S ADOPTION IN HUMAN RESOURCES OPERATIONS
                    TABLE 56 HUMAN RESOURCES: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 57 HUMAN RESOURCE: MARKET, BY REGION, 2022–2027 (USD MILLION)
    9.3 SALES & MARKETING
           9.3.1 NEED FOR PREDICTIVE ANALYSIS TO DRIVE CONTENT SERVICES PLATFORM’S DEMAND IN SALES & MARKETING DEPARTMENT
                    TABLE 58 SALES & MARKETING: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 59 SALES & MARKETING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION)
    9.4 ACCOUNTING & LEGAL
           9.4.1 NEED FOR WORKFLOW AND BUSINESS PROCESS AUTOMATION TO DRIVE CONTENT SERVICES PLATFORM’S GROWTH
                    TABLE 60 ACCOUNTING & LEGAL: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 61 ACCOUNTING & LEGAL: MARKET, BY REGION, 2022–2027 (USD MILLION)
    9.5 PROCUREMENT & SUPPLY CHAIN MANAGEMENT
           9.5.1 NEED FOR CONTENT SYNDICATION AND INFORMATION MANAGEMENT TO DRIVE DEMAND FOR CONTENT SERVICES PLATFORMS
                    TABLE 62 PROCUREMENT & SUPPLY CHAIN MANAGEMENT: MARKET, BY REGION, 2017–2021 (USD MILLION)
                    TABLE 63 PROCUREMENT & SUPPLY CHAIN MANAGEMENT: MARKET, BY REGION, 2022–2027 (USD MILLION)

10 CONTENT SERVICES PLATFORM MARKET, BY VERTICAL (Page No. - 131)
     10.1 INTRODUCTION
             10.1.1 VERTICAL: MARKET DRIVERS
             10.1.2 VERTICAL: COVID-19 IMPACT
                       FIGURE 41 HEALTHCARE & LIFE SCIENCES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                       TABLE 64 MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                       TABLE 65 MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
     10.2 BANKING, FINANCIAL SERVICES, & INSURANCE
             10.2.1 INCREASING COMPANY OPERATIONS AND ENHANCING CUSTOMER SERVICE TO BOOST CONTENT SERVICES PLATFORM SOLUTIONS’ ADOPTION
                       TABLE 66 BANKING, FINANCIAL SERVICES, AND INSURANCE: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 67 BANKING, FINANCIAL SERVICES, AND INSURANCE: MARKET, BY REGION, 2022–2027 (USD MILLION)
     10.3 CONSUMER GOODS AND RETAIL
             10.3.1 NEED TO DIGITIZE DATA AND MANAGE IT EFFICIENTLY TO ACCELERATE CONTENT SERVICES PLATFORM SOLUTIONS’ ADOPTION
                       TABLE 68 CONSUMER GOODS & RETAIL: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 69 CONSUMER GOODS & RETAIL: MARKET, BY REGION, 2022–2027 (USD MILLION)
     10.4 ENERGY & UTILITIES
             10.4.1 RISING NEED TO MANAGE MASSIVE AMOUNTS OF MISSION-CRITICAL MATERIAL IN REAL TIME TO DRIVE SOLUTIONS’ ADOPTION
                       TABLE 70 ENERGY & UTILITIES: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 71 ENERGY & UTILITIES: MARKET, BY REGION, 2022–2027 (USD MILLION)
     10.5 GOVERNMENT & PUBLIC SECTOR
             10.5.1 GOVERNMENT BODIES TURNING TO LOW-CODE DEVELOPMENT PLATFORMS TO DRIVE SOLUTIONS’ ADOPTION
                       TABLE 72 GOVERNMENT & PUBLIC SECTOR: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 73 GOVERNMENT & PUBLIC SECTOR: MARKET, BY REGION, 2022–2027 (USD MILLION)
     10.6 HEALTHCARE & LIFE SCIENCES
             10.6.1 NEED TO IMPROVE PERFORMANCE AND OUTCOMES TO DRIVE ADOPTION OF CONTENT SERVICES PLATFORM SOLUTIONS
                       TABLE 74 HEALTHCARE & LIFE SCIENCES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 75 HEALTHCARE & LIFE SCIENCES: MARKET, BY REGION, 2022–2027 (USD MILLION)
     10.7 IT & ITES
             10.7.1 DIGITALIZING BUSINESS PROCESSES TO MEET GROWING CUSTOMER DEMANDS TO DRIVE SOLUTIONS’ ADOPTION
                       TABLE 76 IT & ITES: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 77 IT & ITES: MARKET, BY REGION, 2022–2027 (USD MILLION)
     10.8 MANUFACTURING
             10.8.1 DEVELOPING NEW APPROACHES TO IMPROVE DECISION-MAKING TO DRIVE CONTENT SERVICES PLATFORM SOLUTIONS’ ADOPTION
                       TABLE 78 MANUFACTURING: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 79 MANUFACTURING: MARKET, BY REGION, 2022–2027 (USD MILLION)
     10.9 MEDIA & ENTERTAINMENT
             10.9.1 CLOUD ADOPTION ENABLES BUSINESSES TO EXPAND OPERATIONS AND ESTABLISH A DIGITAL WORKPLACE
                       TABLE 80 MEDIA & ENTERTAINMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 81 MEDIA & ENTERTAINMENT: MARKET, BY REGION, 2022–2027 (USD MILLION)
     10.10 TELECOMMUNICATIONS
               10.10.1 PROVIDING MULTIPLE ACCESSIBILITY IN SYSTEMS TO DRIVE CONTENT SERVICES PLATFORM SOLUTIONS' ADOPTION
                                   TABLE 82 TELECOMMUNICATIONS: MARKET, BY REGION, 2017–2021 (USD MILLION)
                                   TABLE 83 TELECOMMUNICATIONS: MARKET, BY REGION, 2022–2027 (USD MILLION)
     10.11 OTHER VERTICALS
                       TABLE 84 OTHER VERTICALS: MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 85 OTHER VERTICALS: MARKET, BY REGION, 2022–2027 (USD MILLION)

11 CONTENT SERVICES PLATFORM, BY REGION (Page No. - 149)
     11.1 INTRODUCTION
             11.1.1 COVID-19 IMPACT
                       FIGURE 42 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                       TABLE 86 CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION)
                       TABLE 87 MARKET, BY REGION, 2022–2027 (USD MILLION)
     11.2 NORTH AMERICA
             11.2.1 NORTH AMERICA: MARKET DRIVERS
             11.2.2 NORTH AMERICA: COVID-19 IMPACT
                       FIGURE 43 NORTH AMERICA: MARKET SNAPSHOT
                       TABLE 88 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                       TABLE 89 NORTH AMERICA: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
                       TABLE 90 NORTH AMERICA: MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
                       TABLE 91 NORTH AMERICA: MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
                       TABLE 92 NORTH AMERICA: MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                       TABLE 93 NORTH AMERICA: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                       TABLE 94 NORTH AMERICA: MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION)
                       TABLE 95 NORTH AMERICA: MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
                       TABLE 96 NORTH AMERICA: MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                       TABLE 97 NORTH AMERICA: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 98 NORTH AMERICA: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                       TABLE 99 NORTH AMERICA: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
                       TABLE 100 NORTH AMERICA: MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                       TABLE 101 NORTH AMERICA: MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
                       TABLE 102 NORTH AMERICA: MARKET, BY COUNTRY, 2017–2021 (USD MILLION)
                       TABLE 103 NORTH AMERICA: MARKET, BY COUNTRY, 2022–2027 (USD MILLION)
             11.2.3 UNITED STATES
                       11.2.3.1 Increasing focus on adopting new technologies, innovation, and integration of various applications to drive market growth
                                   TABLE 104 UNITED STATES: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 105 UNITED STATES: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 106 UNITED STATES: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                                   TABLE 107 UNITED STATES: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
             11.2.4 CANADA
                       11.2.4.1 Cloud adoption and digital transformation to boost content services platform market growth in Canada
                                   TABLE 108 CANADA: MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 109 CANADA: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 110 CANADA: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                                   TABLE 111 CANADA: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
     11.3 EUROPE
             11.3.1 EUROPE: CONTENT SERVICES PLATFORM MARKET DRIVERS
             11.3.2 EUROPE: COVID-19 IMPACT
                       TABLE 112 EUROPE: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                       TABLE 113 EUROPE: MARKET, BY COMPONENT, 2022–2027 (USD MILLION))
                       TABLE 114 EUROPE: MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
                       TABLE 115 EUROPE: MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
                       TABLE 116 EUROPE: MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                       TABLE 117 EUROPE: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                       TABLE 118 EUROPE: MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION)
                       TABLE 119 EUROPE: MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
                       TABLE 120 EUROPE: MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                       TABLE 121 EUROPE: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 122 EUROPE: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                       TABLE 123 EUROPE: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
                       TABLE 124 EUROPE: MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                       TABLE 125 EUROPE: MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
                       TABLE 126 EUROPE: MARKET, BY COUNTRY, 2017–2021 (USD MILLION)
                       TABLE 127 EUROPE: MARKET, BY COUNTRY, 2022–2027 (USD MILLION)
             11.3.3 UNITED KINGDOM
                       11.3.3.1 Skilled workers, huge customer base, and cloud infrastructure to drive content services platforms’ adoption in UK
                                   TABLE 128 UNITED KINGDOM: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 129 UNITED KINGDOM: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 130 UNITED KINGDOM: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                                   TABLE 131 UNITED KINGDOM: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
             11.3.4 GERMANY
                       11.3.4.1 Increased need to deliver better user interaction, intelligent content capture, and data classification to fuel market growth
                                   TABLE 132 GERMANY: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 133 GERMANY: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 134 GERMANY: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                                   TABLE 135 GERMANY: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
             11.3.5 FRANCE
                       11.3.5.1 Investment in public and private sectors for business growth to boost adoption of content services platform solutions in France
                                   TABLE 136 FRANCE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 137 FRANCE: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 138 FRANCE: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                                   TABLE 139 FRANCE: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
             11.3.6 REST OF EUROPE
                       TABLE 140 REST OF EUROPE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                       TABLE 141 REST OF EUROPE: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 142 REST OF EUROPE: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                       TABLE 143 REST OF EUROPE: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
     11.4 ASIA PACIFIC
             11.4.1 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET DRIVERS
             11.4.2 ASIA PACIFIC: COVID-19 IMPACT
                       FIGURE 44 ASIA PACIFIC: MARKET SNAPSHOT
                       TABLE 144 ASIA PACIFIC: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                       TABLE 145 ASIA PACIFIC: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
                       TABLE 146 ASIA PACIFIC: MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
                       TABLE 147 ASIA PACIFIC: MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
                       TABLE 148 ASIA PACIFIC: MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                       TABLE 149 ASIA PACIFIC: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                       TABLE 150 ASIA PACIFIC: MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION)
                       TABLE 151 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
                       TABLE 152 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                       TABLE 153 ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 154 ASIA PACIFIC: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                       TABLE 155 ASIA PACIFIC: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
                       TABLE 156 ASIA PACIFIC: MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                       TABLE 157 ASIA PACIFIC: MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
                       TABLE 158 ASIA PACIFIC: MARKET, BY COUNTRY, 2017–2021 (USD MILLION)
                       TABLE 159 ASIA PACIFIC: MARKET, BY COUNTRY, 2022–2027 (USD MILLION)
             11.4.3 CHINA
                       11.4.3.1 Huge customer base to increase demand for solutions in China
                                   TABLE 160 CHINA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 161 CHINA: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 162 CHINA: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                                   TABLE 163 CHINA: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
             11.4.4 JAPAN
                       11.4.4.1 Being developed country and having technological advancement to drive market growth
                                   TABLE 164 JAPAN: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 165 JAPAN: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 166 JAPAN: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                                   TABLE 167 JAPAN: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
             11.4.5 AUSTRALIA AND NEW ZEALAND
                       11.4.5.1 Rising adoption of cloud-based services to increase growth opportunities of content services platform solutions in ANZ
                                   TABLE 168 AUSTRALIA AND NEW ZEALAND: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 169 AUSTRALIA AND NEW ZEALAND: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 170 AUSTRALIA AND NEW ZEALAND: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                                   TABLE 171 AUSTRALIA AND NEW ZEALAND: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
             11.4.6 INDIA
                       11.4.6.1 Initiatives taken by Indian government to adopt content services platform to drive market growth
                                   TABLE 172 INDIA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 173 INDIA: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 174 INDIA: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                                   TABLE 175 INDIA: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
             11.4.7 REST OF ASIA PACIFIC
                       TABLE 176 REST OF ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                       TABLE 177 REST OF ASIA PACIFIC: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 178 REST OF ASIA PACIFIC: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                       TABLE 179 REST OF ASIA PACIFIC: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
     11.5 MIDDLE EAST & AFRICA
             11.5.1 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET DRIVERS
             11.5.2 MIDDLE EAST & AFRICA: COVID-19 IMPACT
                       TABLE 180 MIDDLE EAST & AFRICA: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                       TABLE 181 MIDDLE EAST & AFRICA: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
                       TABLE 182 MIDDLE EAST & AFRICA: MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
                       TABLE 183 MIDDLE EAST & AFRICA: MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
                       TABLE 184 MIDDLE EAST & AFRICA: MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                       TABLE 185 MIDDLE EAST & AFRICA: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                       TABLE 186 MIDDLE EAST & AFRICA: MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION)
                       TABLE 187 MIDDLE EAST & AFRICA: MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
                       TABLE 188 MIDDLE EAST & AFRICA: MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                       TABLE 189 MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 190 MIDDLE EAST & AFRICA: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                       TABLE 191 MIDDLE EAST & AFRICA: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
                       TABLE 192 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                       TABLE 193 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
                       TABLE 194 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY, 2017–2021 (USD MILLION)
                       TABLE 195 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY, 2022–2027 (USD MILLION)
             11.5.3 KINGDOM OF SAUDI ARABIA
                       11.5.3.1 Increasing focus on digital transformation to boost market growth in KSA
                                   TABLE 196 KINGDOM OF SAUDI ARABIA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 197 KINGDOM OF SAUDI ARABIA: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 198 KINGDOM OF SAUDI ARABIA: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                                   TABLE 199 KINGDOM OF SAUDI ARABIA: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
             11.5.4 UNITED ARAB EMIRATES
                       11.5.4.1 Integration of modern technologies, such as AI and ML, to drive market growth
                                   TABLE 200 UNITED ARAB EMIRATES: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 201 UNITED ARAB EMIRATES: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 202 UNITED ARAB EMIRATES: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                                   TABLE 203 UNITED ARAB EMIRATES: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
             11.5.5 SOUTH AFRICA
                       11.5.5.1 Potential investment in worldwide market to boost demand for content services platform solutions in South Africa
                                   TABLE 204 SOUTH AFRICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 205 SOUTH AFRICA: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 206 SOUTH AFRICA: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                                   TABLE 207 SOUTH AFRICA: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
             11.5.6 REST OF MIDDLE EAST & AFRICA
                       TABLE 208 REST OF MIDDLE EAST & AFRICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                       TABLE 209 REST OF MIDDLE EAST & AFRICA: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 210 REST OF MIDDLE EAST & AFRICA: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                       TABLE 211 REST OF MIDDLE EAST & AFRICA: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
     11.6 LATIN AMERICA
             11.6.1 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET DRIVERS
             11.6.2 LATIN AMERICA: COVID-19 IMPACT
                       TABLE 212 LATIN AMERICA: MARKET, BY COMPONENT, 2017–2021 (USD MILLION)
                       TABLE 213 LATIN AMERICA: MARKET, BY COMPONENT, 2022–2027 (USD MILLION)
                       TABLE 214 LATIN AMERICA: MARKET, BY SOLUTION, 2017–2021 (USD MILLION)
                       TABLE 215 LATIN AMERICA: MARKET, BY SOLUTION, 2022–2027 (USD MILLION)
                       TABLE 216 LATIN AMERICA: MARKET, BY SERVICE, 2017–2021 (USD MILLION)
                       TABLE 217 LATIN AMERICA: MARKET, BY SERVICE, 2022–2027 (USD MILLION)
                       TABLE 218 LATIN AMERICA: MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION)
                       TABLE 219 LATIN AMERICA: MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION)
                       TABLE 220 LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                       TABLE 221 LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 222 LATIN AMERICA: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                       TABLE 223 LATIN AMERICA: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
                       TABLE 224 LATIN AMERICA: MARKET, BY VERTICAL, 2017–2021 (USD MILLION)
                       TABLE 225 LATIN AMERICA: MARKET, BY VERTICAL, 2022–2027 (USD MILLION)
                       TABLE 226 LATIN AMERICA: MARKET, BY COUNTRY, 2017–2021 (USD MILLION)
                       TABLE 227 LATIN AMERICA: MARKET, BY COUNTRY, 2022–2027 (USD MILLION)
             11.6.3 BRAZIL
                       11.6.3.1 Adoption of cloud to drive market growth in Brazil
                                   TABLE 228 BRAZIL: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 229 BRAZIL: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 230 BRAZIL: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                                   TABLE 231 BRAZIL: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
             11.6.4 MEXICO
                       11.6.4.1 Proximity to US and rising awareness of content management benefits among organizations to boost market growth
                                   TABLE 232 MEXICO: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 233 MEXICO: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                                   TABLE 234 MEXICO: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                                   TABLE 235 MEXICO: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)
             11.6.5 REST OF LATIN AMERICA
                       TABLE 236 REST OF LATIN AMERICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                       TABLE 237 REST OF LATIN AMERICA: MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       TABLE 238 REST OF LATIN AMERICA: MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION)
                       TABLE 239 REST OF LATIN AMERICA: MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION)

12 COMPETITIVE LANDSCAPE (Page No. - 209)
     12.1 INTRODUCTION
               FIGURE 45 MARKET EVALUATION FRAMEWORK
     12.2 KEY PLAYER STRATEGIES/RIGHT TO WIN
             12.2.1 OVERVIEW OF STRATEGIES ADOPTED BY KEY CONTENT SERVICES PLATFORM VENDORS
     12.3 MARKET RANKING
               FIGURE 46 MARKET RANKING IN 2022
     12.4 MARKET SHARE OF TOP VENDORS
               TABLE 240 CONTENT SERVICES PLATFORM: DEGREE OF COMPETITION
               FIGURE 47 CONTENT SERVICES PLATFORM MARKET: VENDOR SHARE ANALYSIS
     12.5 HISTORICAL REVENUE ANALYSIS OF TOP VENDORS
               FIGURE 48 HISTORICAL REVENUE ANALYSIS
     12.6 COMPANY EVALUATION QUADRANT
               FIGURE 49 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
             12.6.1 STAR
             12.6.2 EMERGING LEADER
             12.6.3 PERVASIVE
             12.6.4 PARTICIPANT
                       FIGURE 50 CONTENT SERVICES PLATFORM MARKET (GLOBAL): COMPANY EVALUATION QUADRANT
                       TABLE 241 COMPANY COMPONENT FOOTPRINT (GLOBAL)
                       TABLE 242 COMPANY REGION FOOTPRINT (GLOBAL)
                       TABLE 243 OVERALL COMPANY FOOTPRINT (GLOBAL)
     12.7 STARTUP/SME EVALUATION QUADRANT
               FIGURE 51 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
             12.7.1 RESPONSIVE VENDORS
             12.7.2 PROGRESSIVE VENDORS
             12.7.3 DYNAMIC VENDORS
             12.7.4 STARTING BLOCKS
                       FIGURE 52 STARTUP EVALUATION MATRIX, CONTENT SERVICES PLATFORM MARKET
                       TABLE 244 COMPANY COMPONENT FOOTPRINT (STARTUP/SME)
                       TABLE 245 COMPANY REGION FOOTPRINT (STARTUP/SME)
                       TABLE 246 OVERALL COMPANY FOOTPRINT (STARTUP/SME)
             12.7.5 COMPETITIVE BENCHMARKING
                       TABLE 247 CONTENT SERVICES PLATFORM MARKET: DETAILED LIST OF KEYS STARTUP/SMES

13 COMPANY PROFILES (Page No. - 223)
     13.1 INTRODUCTION
     13.2 MAJOR PLAYERS
(Business Overview, Solutions, Products & Services, Recent Developments, MnM View)*
             13.2.1 MICROSOFT
                       TABLE 248 MICROSOFT: BUSINESS OVERVIEW
                       FIGURE 53 MICROSOFT: COMPANY SNAPSHOT
                       TABLE 249 MICROSOFT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 250 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 251 MICROSOFT: DEALS
             13.2.2 IBM
                       TABLE 252 IBM: BUSINESS OVERVIEW
                       FIGURE 54 IBM: COMPANY SNAPSHOT
                       TABLE 253 IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 254 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 255 IBM: DEALS
             13.2.3 OPENTEXT
                       TABLE 256 OPENTEXT: BUSINESS OVERVIEW
                       FIGURE 55 OPENTEXT: COMPANY SNAPSHOT
                       TABLE 257 OPENTEXT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 258 OPENTEXT: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 259 OPENTEXT: DEALS
             13.2.4 BOX
                       TABLE 260 BOX: BUSINESS OVERVIEW
                       FIGURE 56 BOX: COMPANY SNAPSHOT
                       TABLE 261 BOX: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 262 BOX: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 263 BOX: DEALS
             13.2.5 HYLAND
                       TABLE 264 HYLAND: BUSINESS OVERVIEW
                       TABLE 265 HYLAND: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 266 HYLAND: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 267 HYLAND: DEALS
             13.2.6 LASERFICHE
                       TABLE 268 LASERFICHE: BUSINESS OVERVIEW
                       TABLE 269 LASERFICHE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 270 LASERFICHE: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 271 LASERFICHE: DEALS
                       TABLE 272 LASERFICHE: OTHERS
             13.2.7 ADOBE
                       TABLE 273 ADOBE: BUSINESS OVERVIEW
                       FIGURE 57 ADOBE: COMPANY SNAPSHOT
                       TABLE 274 ADOBE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 275 ADOBE: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 276 ADOBE: DEALS
             13.2.8 ORACLE
                       TABLE 277 ORACLE: BUSINESS OVERVIEW
                       FIGURE 58 ORACLE: COMPANY SNAPSHOT
                       TABLE 278 ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 279 ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 280 ORACLE: DEALS
             13.2.9 M-FILES
                       TABLE 281 M-FILES: BUSINESS OVERVIEW
                       TABLE 282 M-FILES: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 283 M-FILES: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 284 M-FILES: DEALS
             13.2.10 NEWGEN SOFTWARE
                       TABLE 285 NEWGEN SOFTWARE: BUSINESS OVERVIEW
                       FIGURE 59 NEWGEN SOFTWARE: COMPANY SNAPSHOT
                       TABLE 286 NEWGEN SOFTWARE: PRODUCT/SOLUTION OFFERED
                       TABLE 287 NEWGEN SOFTWARE: NEW LAUNCHES
                       TABLE 288 NEWGEN SOFTWARE: DEALS
     13.3 OTHER PLAYERS
             13.3.1 FABASOFT
             13.3.2 MICRO FOCUS
             13.3.3 DOCUWARE
             13.3.4 OBJECTIVE
             13.3.5 GRM INFORMATION MANAGEMENT
             13.3.6 SER GROUP
             13.3.7 KYOCERA CORP
             13.3.8 IMANAGE
             13.3.9 INTALIO
             13.3.10 DOCSTAR
             13.3.11 D.VELOP
             13.3.12 SQUARE 9 SOFTWORKS
     13.4 STARTUP/SME PLAYERS
             13.4.1 TEMPLAFY
             13.4.2 AODOCS
             13.4.3 FILE CLOUD
             13.4.4 DMACQ SOFTWARE
             13.4.5 RIPCORD
             13.4.6 SHELF
             13.4.7 PAPER ALTERNATIVE SOLUTIONS
             13.4.8 ZINGER STICK SOFTWARE
             13.4.9 NANONETS
             13.4.10 EPHESOFT

*Details on Business Overview, Solutions, Products & Services, Recent Developments, MnM View might not be captured in case of unlisted companies.

14 ADJACENT/RELATED MARKET (Page No. - 279)
     14.1 INTRODUCTION
             14.1.1 RELATED MARKET
             14.1.2 LIMITATIONS
     14.2 ENTERPRISE CONTENT MANAGEMENT MARKET
               TABLE 289 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
               TABLE 290 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
               TABLE 291 BANKING, FINANCIAL SERVICES, AND INSURANCE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
               TABLE 292 BANKING, FINANCIAL SERVICES, AND INSURANCE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 293 CONSUMER GOODS AND RETAIL: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
               TABLE 294 CONSUMER GOODS AND RETAIL: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 295 ENERGY AND UTILITIES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
               TABLE 296 ENERGY AND UTILITIES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 297 GOVERNMENT AND PUBLIC SECTOR: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
               TABLE 298 GOVERNMENT AND PUBLIC SECTOR: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 299 HEALTHCARE AND LIFE SCIENCES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
               TABLE 300 HEALTHCARE AND LIFE SCIENCES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 301 IT AND ITES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
               TABLE 302 IT AND ITES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 303 MANUFACTURING: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
               TABLE 304 MANUFACTURING: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 305 MEDIA AND ENTERTAINMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
               TABLE 306 MEDIA AND ENTERTAINMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 307 TELECOMMUNICATION: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
               TABLE 308 TELECOMMUNICATION: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 309 OTHER VERTICALS: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
               TABLE 310 OTHER VERTICALS: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
     14.3 WEB CONTENT MANAGEMENT MARKET
               TABLE 311 WEB CONTENT MANAGEMENT MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION)
               TABLE 312 WEB CONTENT MANAGEMENT MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION)
               TABLE 313 RETAIL AND ECOMMERCE: WEB CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
               TABLE 314 RETAIL AND ECOMMERCE: WEB CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
               TABLE 315 IT AND TELECOM: WEB CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION)
               TABLE 316 IT AND TELECOM: WEB CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION)
     14.4 EDISCOVERY MARKET
               TABLE 317 GOVERNMENT AND PUBLIC SECTOR: EDISCOVERY MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
               TABLE 318 GOVERNMENT AND PUBLIC SECTOR: EDISCOVERY MARKET SIZE, BY REGION, 2020–2025 (USD MILLION)
               TABLE 319 LEGAL: EDISCOVERY MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
               TABLE 320 LEGAL: EDISCOVERY MARKET SIZE, BY REGION, 2020–2025 (USD MILLION)
               TABLE 321 BANKING, FINANCIAL SERVICES, AND INSURANCE: EDISCOVERY MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
               TABLE 322 BANKING, FINANCIAL SERVICES, AND INSURANCE: EDISCOVERY MARKET SIZE, BY REGION, 2020–2025 (USD MILLION)
               TABLE 323 ENERGY AND UTILITIES: EDISCOVERY MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
               TABLE 324 ENERGY AND UTILITIES: EDISCOVERY MARKET SIZE, BY REGION, 2020–2025 (USD MILLION)
               TABLE 325 HEALTHCARE AND LIFE SCIENCES: EDISCOVERY MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
               TABLE 326 HEALTHCARE AND LIFE SCIENCES: EDISCOVERY MARKET SIZE, BY REGION, 2020–2025 (USD MILLION)
               TABLE 327 RETAIL AND CONSUMER GOODS: EDISCOVERY MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
               TABLE 328 RETAIL AND CONSUMER GOODS: EDISCOVERY MARKET SIZE, BY REGION, 2020–2025 (USD MILLION)
               TABLE 329 MANUFACTURING: EDISCOVERY MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
               TABLE 330 MANUFACTURING: EDISCOVERY MARKET SIZE, BY REGION, 2020–2025 (USD MILLION)
               TABLE 331 IT AND TELECOMMUNICATIONS: EDISCOVERY MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
               TABLE 332 IT AND TELECOMMUNICATIONS: EDISCOVERY MARKET SIZE, BY REGION, 2020–2025 (USD MILLION)
               TABLE 333 OTHER VERTICALS: EDISCOVERY MARKET SIZE, BY REGION, 2016–2019 (USD MILLION)
               TABLE 334 OTHER VERTICALS: EDISCOVERY MARKET SIZE, BY REGION, 2020–2025 (USD MILLION)

15 APPENDIX (Page No. - 297)
     15.1 DISCUSSION GUIDE
     15.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
     15.3 AVAILABLE CUSTOMIZATIONS
     15.4 RELATED REPORTS
     15.5 AUTHOR DETAILS

The research study for the content services platform involved the use of extensive secondary sources, directories, and several journals, including the Global Journal of Management and Business Research and Asia Pacific Journal of Information Systems (APJIS), and publications, such as the Journal of Enterprise Information Management, to identify and collect information useful for this comprehensive market research study. Primary sources were mainly industry experts from the core and related industries, preferred ECM providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market’s prospects.

Secondary Research

In the secondary research process, various sources were referred to for identifying and collecting information for this study. Secondary sources included annual reports, press releases, and investor presentations of companies; white papers, journals, and certified publications; and articles from recognized authors, directories, and databases. The data was also collected from other secondary sources, such as content services platform Journal, Institute of Electrical and Electronics Engineers (IEEE) Journals and magazines, and Journal/forums for Machine Learning (ML), ECM India magazine, and other magazines. The content services platform spending of various countries was extracted from respective sources. Secondary research was mainly used to obtain key information about the industry’s value chain and supply chain to identify key players based on solutions, services, market classification, and segmentation according to offerings of major players; industry trends related to solutions, services, deployment modes, applications, verticals, and regions; and key developments from the market and technology-oriented perspectives.

Primary Research

In the primary research process, various primary sources from both supply and demand sides were interviewed to obtain qualitative and quantitative information on the market. The primary sources from the supply side included various industry experts, such as Chief Experience Officers (CXOs); Vice Presidents (VPs); directors from business development, marketing, and product development/innovation teams; related key executives from ECM solution vendors, SIs, professional service providers, and industry associations; and key opinion leaders.

Primary interviews were conducted to gather insights, such as market statistics, revenue data collected from solutions and services, market breakups, market size estimations, market forecasts, and data triangulation. Primary research also helped understand various trends related to technologies, applications, deployments, and regions. Stakeholders from the demand side, such as Chief Information Officers (CIOs), Chief Technology Officers (CTOs), Chief Strategy Officers (CSOs), and end users using content services platform solutions, were interviewed to understand the buyer’s perspective on suppliers, products, service providers, and their current usage of content services platform solutions and services, which would impact the overall content services platform market.

The following is the breakup of primary profiles:

Content Services Platforms Market  Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

The content services platform market is in an initial stage, with a very limited number of available deployments, and a limited number of vendors. Available secondary data as well as primary information was analyzed to identify use cases, research projects, initiatives, and consortiums specific to the content services platform market. An exhaustive list of all vendors offering solutions and services in the content services platform was prepared. The revenue contribution of the market vendors was estimated through annual reports, press releases, funding, investor presentations, paid databases, and primary interviews. Each vendor's offerings were evaluated based on the breadth of solutions and services, deployment modes, applications, business functions, channel integration, and verticals. The aggregate of all companies’ revenue was extrapolated to reach the overall market size. Each subsegment was studied and analyzed for its global market size and regional penetration. The markets were triangulated through both primary and secondary research. The primary procedure included extensive interviews for key insights from industry leaders, such as CIOs, CEOs, VPs, directors, and marketing executives. The market numbers were further triangulated with the existing MarketsandMarkets repository for validation.

The list of vendors considered for estimating the market size is not limited to the vendors profiled in the report. However, MarketsandMarkets prepared a laundry list of vendors offering content services platform solutions and services and mapped their products related to the content services platform to identify major vendors operating in the market.

The pricing trend is assumed to vary over time.

  • All the forecasts are made with the standard assumption that the accepted currency is USD.
  • For the conversion of various currencies to USD, average historical exchange rates are used according to the year specified. For all the historical and current exchange rates required for calculations and currency conversions, the US Internal Revenue Service's website is used.
  • All the forecasts are made under the standard assumption that the globally accepted currency USD remains constant during the next five years.

Data Triangulation

After arriving at the overall market size—using the market size estimation processes as explained above—the market was split into several segments and subsegments. In order to complete the overall market engineering process and arrive at the exact statistics of each market segment and subsegment, the data triangulation and market breakdown procedures were employed, wherever applicable. The data was triangulated by studying various factors and trends from both, the demand and supply sides, in the BFSI, government & public sector, healthcare & life sciences, telecommunications, IT & ITeS, manufacturing, energy & utilities, retail & consumer goods, media & entertainment, and other verticals. Others include hospitality, education, and transportation & logistics.

Report Objectives

  • To define, describe, and forecast the content services platform market based on components, business functions, verticals, enterprise sizes, deployment modes, and regions
  • To provide detailed information about major factors (drivers, restraints, opportunities, and challenges) influencing the growth of the market
  • To analyze the impact of COVID-19 on the business functions, verticals, components, organization sizes, deployment modes, and regions across the globe
  • To analyze the market with respect to individual growth trends, prospects, and contributions to the market
  • To forecast the market size of five main regions: North America, Europe, Asia Pacific, Middle East & Africa, and Latin America
  • To analyze the opportunities in the market for stakeholders by identifying high-growth segments of the content services platform market
  • To profile key players in the market and comprehensively analyze their core competencies in each microsegment
  • To analyze key players based on pricing models, technology analysis, and their market shares
  • To analyze competitive developments, such as new product launches, product enhancements, partnerships, and Mergers and Acquisitions (M&As), in the market

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product matrix provides a detailed comparison of the product portfolio of each company

Geographic Analysis

  • Further breakup of the North American content services platform market
  • Further breakup of the European market
  • Further breakup of the APAC market
  • Further breakup of the Latin American market
  • Further breakup of the MEA market

Company Information

  • Detailed analysis and profiling of additional market players up to 5
Report Code
TC 7045
Published ON
May, 2022
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