Cloud OSS/BSS Market

The cloud OSS/BSS market is projected to grow from USD 43.35 billion in 2025 to USD 59.02 billion by 2032, at a CAGR of 4.2% over the forecast period from 2026-2032. Rapid 5G network expansion and the need to monetize real-time services are prompting operators to shift toward cloud-native OSS/BSS platforms. These systems enable faster charging, billing, and service orchestration, which are essential for managing dynamic 5G use cases. Operators are also adopting AI-enabled automation and analytics to improve operational efficiency, reduce manual processes, and gain better visibility into network and customer performance. The growing emphasis on consistent digital customer experiences is further driving adoption, as cloud-based platforms enable faster service launches and more responsive support models. In parallel, partnerships with hyperscale cloud providers help operators access scalable infrastructure, advanced analytics, and security capabilities without large upfront investment. Flexible, usage-based cloud architectures also allow operators to manage costs more effectively while scaling services in line with demand. Together, these factors are strengthening the role of cloud OSS/BSS as a core enabler of modern telecom operations.

The major vendors covered in the cloud OSS/BSS market report, including Amdocs (US), Salesforce (US), NEC (Japan), Ericsson (Sweden), and Oracle (US), dominate the market. These players have adopted a mix of organic and inorganic growth strategies, including collaborations, acquisitions, product launches, partnerships, agreements, and expansions, to strengthen their international footprint and capture a greater share of the cloud OSS/BSS market. These strategies have enabled market players to expand geographically by offering cloud OSS/BSS solutions.

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In July 2025, Optiva launched Agentic AI for Telecom BSS, powered by Google’s Gemini models. The solution introduces autonomous agents that optimize billing, product configuration, and customer management across telecom BSS environments. This development enhances real-time decision-making, improves operational efficiency, and reduces costs for telecom operators. Built on Google Cloud’s AI infrastructure, the launch reflects Optiva’s strategic focus on AI-driven BSS transformation and strengthens its position as a cloud-native innovator in telecom monetization.

In August 2025, Telkom South Africa selected Amdocs to modernize its legacy business support systems and migrate them to a cloud-native environment. By adopting Amdocs’ cloud-based OSS/BSS suite, Telkom aims to accelerate digital service delivery, improve operational agility, and support future-ready growth. The partnership enables real-time customer care and billing, enhances scalability and efficiency, and helps Telkom remain competitive in the evolving telecom landscape through a flexible, cloud-native OSS/BSS infrastructure.

Amdocs

Amdocs holds a strong position in the cloud OSS/BSS market, driven by its comprehensive, modular portfolio that meets the evolving needs of communication service providers (CSPs). Its cloud-native solutions span monetization platforms, digital OSS, customer experience management, and service orchestration, enabling real-time charging, billing, network automation, and AI-powered customer engagement across hybrid and public cloud environments. Built on a microservices-based architecture with TM Forum-aligned APIs, Amdocs’ offerings provide flexibility, scalability, and ease of integration. The company has further strengthened its market presence through strategic collaborations with leading hyperscalers, including AWS, Microsoft Azure, and Google Cloud, as well as NVIDIA, to embed generative AI capabilities into its amAIz platform. These partnerships enhance its ability to deliver intelligent, scalable, and future-ready solutions. Amdocs’ growth is fueled by rising demand for 5G monetization, digital transformation, and autonomous network operations, underpinned by its robust managed services portfolio and deep telecom expertise, making it a trusted transformation partner for CSPs worldwide.

NEC

NEC, through its subsidiary Netcracker, is a prominent player in the cloud OSS/BSS market, offering an end-to-end digital platform that includes cloud-native revenue management, service orchestration, customer engagement, and analytics. Its strengths include tightly integrated OSS/BSS capabilities built on a microservices architecture with open APIs, enabling agile deployment and seamless automation across hybrid and multi-cloud environments. NEC’s strategic collaborations with hyperscalers such as Microsoft Azure and Google Cloud have strengthened its cloud delivery model and accelerated AI adoption in OSS workflows. Joint solutions with partners such as DigitalRoute and Juniper enhance capabilities in 5G monetization, data integration, and multi-layer network orchestration. NEC’s growth in this space is driven by rising demand for autonomous network operations, real-time charging, and dynamic service creation, particularly in 5G and edge environments. Its global delivery capabilities, telecom-grade reliability, and continued investments in AI, Open RAN, and SDN/NFV make NEC a trusted transformation partner for CSPs advancing their cloud-native OSS/BSS journeys.

Market Ranking Analysis

The global cloud OSS/BSS market remains highly consolidated, with the five leading vendors, Amdocs, Salesforce, NEC, Ericsson, and Oracle, capturing roughly 54-59% of total industry revenues. Amdocs drives momentum with its modular, microservices-based monetization and service orchestration suite, enhanced by embedded GenAI and deep hyperscaler alliances. Salesforce leverages its CRM heritage to deliver Communications Cloud and order-to-cash workflows, augmented by Einstein-powered analytics and usage-based billing partnerships. NEC, through Netcracker, excels in converged OSS/BSS platforms that integrate transport orchestration with AI-driven service automation across hybrid and multicloud environments. Ericsson builds on its network leadership to offer AI-native OSS and BSS solutions tightly integrated with 4G and 5G infrastructure, focusing on intent-based assurance and real-time charging at scale. Oracle combines its telecom policy, charging, and mediation software with Oracle Cloud Infrastructure and autonomous database services, enabling robust, cloud-native deployments and predictive analytics. Together, these players shape market dynamics through continuous investment in AI, 5G monetization, multicloud flexibility, and strategic ecosystem collaborations.

Related Reports:

Cloud OSS/BSS Market by OSS (Network Management & Orchestration, Resource Management, Analytics & Assurance, Service Design & Fulfilment), BSS (Billing & Revenue Management, Product Management, Customer Management) - Global Forecast to 2032

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