Top Cloud OSS BSS Companies

The Cloud OSS BSS market is projected to grow from USD 44,206.3 million in 2025 to USD 56,848.3 million by 2030 at a CAGR of 5.2% during the forecast period. Rapid 5G deployments and real-time monetization requirements are driving operators to adopt cloud-native OSS BSS platforms. The push for AI-driven automation, analytics, and enhanced customer experience is fueling market growth. Hyperscaler partnerships and the need for scalable, flexible, and cost-effective architectures further accelerate adoption.

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Top Cloud OSS BSS Companies Include

• Amdocs (US)
• Salesforce (US)
• NEC (Japan)
• Ericsson (Sweden)
• Oracle (US)

The major vendors covered in the Cloud OSS BSS market are Amdocs (US), Salesforce (US), NEC (Japan), Ericsson (Sweden), and Oracle (US). These players have incorporated various organic and inorganic growth strategies, including collaborations, acquisitions, product launches, partnerships, agreements, and expansions to strengthen their international footprint and capture a greater share in the cloud OSS BSS market. These organic and inorganic strategies have allowed the market players to expand across geographies by offering cloud OSS BSS solutions.

In July 2025, Optiva launched Agentic AI for Telecom BSS, powered by Google’s Gemini models. The solution introduces autonomous agents that optimize billing, product configuration, and customer management within telecom BSS environments. This development enhances real-time decision-making, increases operational efficiency, and reduces costs for telecom operators. Built on Google Cloud’s AI infrastructure, the launch reflects Optiva’s strategic focus on AI-driven BSS transformation and strengthens its position as a cloud-native innovator in the telecom monetization space.

In February 2024, SmarTone, a Hong Kong-based telecom operator, selected Oracle to modernize its core IT infrastructure and accelerate service delivery. By adopting Oracle’s cloud-native converged charging system, SmarTone aims to enhance flexibility, launch new digital services faster, and support future 5G monetization strategies. The partnership enables seamless, real-time charging and billing capabilities while improving operational efficiency, helping SmarTone stay competitive in the evolving telecom landscape with scalable, cloud-based OSS BSS infrastructure.

Amdocs

Amdocs holds a strong position in the cloud OSS BSS market, driven by its comprehensive, modular portfolio designed to support the evolving needs of communication service providers (CSPs). Its cloud-native solutions span monetization platforms, digital OSS, customer experience management, and service orchestration, enabling real-time charging, billing, network automation, and AI-powered customer engagement across hybrid and public cloud environments. Built on a microservices-based architecture with TM Forum-aligned APIs, Amdocs’ offerings provide flexibility, scalability, and ease of integration.

The company further strengthened its market presence through strategic collaborations with leading hyperscalers such as AWS, Microsoft Azure, and Google Cloud, as well as with NVIDIA to embed generative AI capabilities through its amAIz platform. These partnerships enhance its ability to deliver intelligent, scalable, and future-ready solutions. Amdocs’ growth is fueled by rising demand for 5G monetization, digital transformation, and autonomous network operations, underpinned by its robust managed services portfolio and deep telecom expertise, making it a trusted transformation partner for CSPs worldwide.

NEC

NEC, through its subsidiary Netcracker, is a prominent player in the cloud OSS BSS market, offering an end-to-end digital platform that includes cloud-native revenue management, service orchestration, customer engagement, and analytics solutions. Its strengths lie in tightly integrated OSS BSS capabilities, built on a microservices architecture with open APIs, enabling agile deployment and seamless automation across hybrid and multi-cloud environments. NEC’s strategic collaborations with hyperscalers such as Microsoft Azure and Google Cloud have strengthened its cloud delivery model and accelerated AI adoption in OSS workflows.

Joint solutions with partners such as DigitalRoute and Juniper enhance capabilities in 5G monetization, data integration, and multi-layer network orchestration. NEC’s growth in this space is driven by the rising demand for autonomous network operations, real-time charging, and dynamic service creation, particularly for 5G and edge environments. Its global delivery capabilities, telecom-grade reliability, and continued investments in AI, Open RAN, and SDN/NFV make NEC a trusted transformation partner for CSPs advancing their cloud-native OSS BSS journeys.

Salesforce

Salesforce leverages its cloud-native CRM and analytics expertise to enhance Business Support Systems (BSS) for telecom operators by delivering scalable, AI-driven customer engagement, billing, and service management solutions. Through its Communications Cloud offering, Salesforce helps CSPs streamline subscriber lifecycle management, personalize customer journeys, and accelerate digital transformation, making it a critical player in the cloud BSS domain.

Ericsson

Ericsson is a major player in the Cloud OSS BSS Market, offering a comprehensive Digital Services portfolio that includes cloud-native OSS/BSS platforms tailored for telecom service providers. With solutions such as Ericsson Digital BSS and OSS, the company enables real-time charging, automated service orchestration, and dynamic policy control, supporting 5G monetization, agile service delivery, and reduced operational complexity across hybrid cloud environments.

Oracle

Oracle plays a pivotal role in the Cloud OSS BSS Market with its robust suite of telecom-focused solutions under the Oracle Communications umbrella. Its cloud-native BSS and OSS platforms offer capabilities in order management, revenue management, network analytics, and service fulfillment. By leveraging OCI (Oracle Cloud Infrastructure), Oracle enables CSPs to modernize legacy systems, drive operational agility, and support end-to-end digital service lifecycles across next-gen telecom networks.

Market Ranking Analysis

The global Cloud OSS BSS market remains highly consolidated, with the five leading vendors, Amdocs, Salesforce, NEC, Ericsson, and Oracle, together capturing roughly 54–59% percent of total industry revenues. Amdocs drives momentum with its modular, microservices-based monetization and service orchestration suite, enriched by embedded GenAI and deep hyperscaler alliances. Salesforce leverages its CRM heritage to deliver Communications Cloud and order-to-cash workflows, augmented by Einstein-powered analytics and usage-based billing partnerships.

NEC, through Netcracker, excels in converged OSS BSS platforms that unite transport orchestration with AI-driven service automation across hybrid and multicloud environments. Ericsson builds on its network leadership to offer AI native OSS and BSS solutions tightly integrated with 4G and 5G infrastructure, focusing on intent-based assurance and real-time charging at scale. Oracle combines its telecom policy, charging, and mediation software with Oracle Cloud Infrastructure and autonomous database services, enabling robust, cloud native deployments and predictive analytics. These players shape market dynamics through continuous investment in AI, 5G monetization, multicloud flexibility, and strategic ecosystem collaborations.

Related Reports:

Cloud OSS BSS Market by Solutions (OSS and BSS), OSS (Network Management & Orchestration, Resource Management, Analytics, & Assurance), BSS (Billing & Revenue Management, Product Management), Cloud Type, Operator Type, and Region - Global Forecast to 2030

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