Cloud OSS BSS Market
Cloud OSS BSS Market by Solutions (OSS and BSS), OSS (Network Management & Orchestration, Resource Management, Analytics, & Assurance), BSS (Billing & Revenue Management, Product Management), Cloud Type, Operator Type, and Region - Global Forecast to 2030
OVERVIEW
Source: Secondary Research, Interviews with Experts, MarketsandMarkets Analysis
The cloud OSS BSS market is projected to reach USD 56.85 billion by 2030 from USD 44.21 billion in 2025, at a CAGR of 5.2% from 2025 to 2030. The market is fundamentally transforming telecom business operations by introducing real-time, agile, and scalable service delivery across cloud-native platforms. These systems enhance critical functions such as billing, charging, order orchestration, customer engagement, and network performance by replacing legacy infrastructure with containerized, API-driven microservices and AI-powered automation. The adoption of Open Digital Architecture standards and Kubernetes enables interoperability and rapid deployment across hybrid environments, reducing vendor lock-in and accelerating innovation. Several market developments reinforce these growth drivers. In 2024, Verizon partnered with Oracle to deploy cloud-native converged charging and policy platforms, enhancing its 5G monetization capabilities. Regulatory initiatives aimed at standardizing network APIs and ensuring data sovereignty have compelled operators to adopt flexible, compliant cloud OSS BSS architectures. New technology introductions, including Amdocs’ GenAI-based amAIz platform and NEC’s multi-layer AI orchestration, demonstrate vendor innovation. Additionally, Amdocs’ collaboration with AWS to deliver managed OSS BSS services highlights the rising trend toward outcome-based managed offerings. Together, these developments affirm cloud OSS BSS as an essential enabler for service innovation, operational resilience, and regulatory compliance in modern telecom ecosystems.
KEY TAKEAWAYS
- The North America Cloud OSS BSS Market is expected to grow the fastest, at a CAGR of 6.2% during the forecast period.
- By Component, the services segment is expected to register the highest CAGR of 6.2%.
- By Cloud Type, the Hybrid Cloud segment is projected to grow at the fastest rate from 2025 to 2030.
- Amdocs, Salesforce, and NEC were identified as some of the star players in the cloud OSS BSS market because they provide end-to-end digital BSS OSS suites, deep telecom domain expertise, scalable cloud-native platforms, extensive partner ecosystems, and proven integration with carriers’ operations and monetization systems.
- NMSWorks, Kentik, and BlueCat, among others, have distinguished themselves among startups and SMEs by cloud-migrating OSS BSS for real-time carrier monitoring, offering AI-driven, multi-cloud network observability and analytics, and modern API-first DDI with automation for hybrid/multi-cloud environments.
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TRENDS & DISRUPTIONS IMPACTING CUSTOMERS' CUSTOMERS
The cloud OSS BSS market is undergoing a significant transformation, driven by emerging trends and disruptions that directly influence the business outcomes of customers’ customers. For telecom providers’ enterprise customers, the shift to cloud-based OSS BSS brings tangible business benefits that go beyond connectivity. Faster service launch enables enterprises to quickly roll out new digital offerings, IoT solutions, or customer-facing applications, helping them stay ahead in competitive markets. Optimized operational costs achieved through telecom OPEX efficiency allow enterprises to redirect savings toward innovation and growth. Seamless API integration ensures that telecom services can be embedded smoothly into enterprise IT systems, creating unified ecosystems and enhancing productivity. Reliable SLA assurance provides enterprises with confidence in network uptime and service performance, which is critical for mission-critical operations. Flexible billing options support subscription, usage-based, or hybrid models, aligning telecom spending with business requirements. Scalable network performance allows enterprises to expand operations without disruption, supporting dynamic workloads, cloud adoption, and global expansion. Strong compliance and security frameworks safeguard enterprise data and ensure adherence to industry regulations. Finally, these combined capabilities lead to an enhanced user experience for employees, customers, and partners, strengthening trust and business continuity. Together, these outcomes position telecom providers as strategic enablers of enterprise digital transformation.
Source: Secondary Research, Interviews with Experts, MarketsandMarkets Analysis
MARKET DYNAMICS
Level
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Increasing 5G adoption to fuel demand for cloud OSS BSS
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Growing demand for convergent billing systems
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Concerns over data privacy hindering adoption of solutions
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Migration of data to cloud-native OSS/BSS is complex, risking integration issues and operational downtime
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Growth of telecom industry with next-generation operation systems and software framework
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Adoption of cloud technologies to transform telecom industry
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High volume of customer transactions and increasing complexities in network management
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Lack of technical proficiency for implementing cloud-native OSS BSS solutions
Source: Secondary Research, Interviews with Experts, MarketsandMarkets Analysis
Driver: Large-scale implementation of SDN and NFV
The large-scale implementation of Software-Defined Networking (SDN) and Network Functions Virtualization (NFV) is accelerating the cloud OSS/BSS market growth by fundamentally redefining how operators design, deploy, and manage network services. By decoupling control and data planes, SDN enables centralized, programmatic orchestration of traffic flows, while NFV virtualizes traditional network functions. Together, they empower Communication Service Providers to launch new services rapidly, scale resources dynamically, and optimize infrastructure utilization without the constraints of proprietary appliances. This virtualization-driven agility lowers capital and operational expenditures by reducing hardware footprint and automating lifecycle management. It also enhances resilience through automated failover and real-time service assurance. Moreover, SDN/NFV integration with cloud-native OSS/BSS platforms streamlines end-to-end provisioning and billing for on-demand, micro-segmented services—key for 5G, edge computing, and IoT scenarios. As operators pursue more agile, cost-efficient architectures, the synergy between SDN, NFV, and Cloud OSS BSS is driving widespread adoption, creating a fertile environment for new deployments, partnerships, and innovative revenue models.
Restraint: Complex legacy integration hinders cloud OSS BSS deployments
Complex legacy integration poses a significant restraint on cloud OSS?BSS deployments, as outdated on-premises systems often rely on proprietary architectures and bespoke interfaces that are incompatible with modern, API-driven platforms. Telecom operators face steep technical and organizational hurdles when migrating billing engines, network management tools, and customer portals to cloud-native OSS?BSS solutions. Extensive customizations in legacy middleware require time-consuming reengineering, increasing project complexity, costs, and implementation timelines. Moreover, data silos and inconsistent data models across legacy OSS and BSS modules exacerbate integration risks, leading to service disruptions and compliance challenges. The need to maintain uninterrupted operations during phased migration further complicates cloud adoption, demanding hybrid orchestration layers and dual-stack environments. These factors drive demand for specialized integration services and middleware adapters, yet they also discourage smaller operators from pursuing full cloud transformation. Addressing this restraint requires robust middleware frameworks, standardization of data schemas, and vendor-supported migration toolkits to bridge legacy platforms with cloud OSS?BSS ecosystems, ensuring seamless interoperability and accelerating digital transformation roadmaps.
Opportunity: Growth of the telecom industry with next-generation operation systems and software (NGOSS) framework
The telecom industry’s rapid expansion is fueled by the Next Generation Operations Systems and Software (NGOSS) framework, creating a strategic opportunity for the Cloud OSS BSS market. NGOSS standardizes modular components such as SID, TAM, MTOSI and eTOM to streamline service fulfillment, assurance and inventory management within cloud-native environments. By adopting NGOSS-driven microservices and containerized architectures, operators can integrate advanced analytics, AI-powered automation, and intent-based orchestration, significantly reducing time to market for new 5G, IoT, and edge services. The framework’s reliance on open APIs and dynamic service catalogs enables agile on-demand provisioning and real-time updates, while ensuring smooth interoperability with public cloud providers and hyperscalers. As communication service providers modernize legacy stacks, NGOSS compatibility accelerates resource optimization, cost reduction, and hybrid cloud deployments. This convergence empowers CSPs to monetize network slicing, launch personalized digital experiences, and scale innovative offerings rapidly. Embedding NGOSS principles into Cloud OSS BSS platforms helps drive next-generation operational excellence and positions the Cloud OSS BSS market as the linchpin of future network evolution.
Challenge: Risk of information loss
High transaction volumes and rising network management complexities present a significant challenge for the cloud OSS BSS market. Communication service providers process millions of real-time customer transactions each day, from service activations and billing events to IoT data streams, requiring cloud OSS BSS platforms to deliver ultra-low latency processing, robust scalability, and fault-tolerant architectures. Managing diverse network elements across 5G, edge, and hybrid cloud environments amplifies operational overhead by demanding sophisticated orchestration, monitoring, and automated remediation. Data consistency and regulatory compliance further increase pressure as providers must ensure accurate billing, credit control, and audit trails at a massive scale. Integrating disparate data sources such as CRM, network analytics, and third-party APIs complicates workflows and raises the risk of service disruptions. Vendors must optimize microservice architectures, implement event-driven processing, and leverage AI-powered anomaly detection to address these barriers. Additionally, continuous integration pipelines and automated testing frameworks are essential to maintain system integrity under heavy loads. Scalable container orchestration and elastic resource allocation are also necessary for peak traffic periods. Addressing high transaction throughput and network complexity is critical to unlocking the full potential of cloud OSS BSS deployments.
Cloud OSS BSS Market: COMMERCIAL USE CASES ACROSS INDUSTRIES
| COMPANY | USE CASE DESCRIPTION | BENEFITS |
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APAC Tier-1 telecommunications operator implemented Network-as-a-Service (NaaS) solution to virtualize network operations, supporting enterprise services and mobile core with end-to-end orchestration across BSS, OSS, and network domains for automation and digitalization. | Achieved automation and OPEX reduction through integrated systems, expanded addressable market from large enterprises to SMBs, dramatically shortened new service introduction cycles, and enabled on-demand cloud-based network services through a digital marketplace portal. |
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Upp (UK FTTH operator) upgraded from its initial BSS setup to an industry-standard Communications Cloud with Enterprise Product Catalog (EPC), implementing a catalog-driven approach with a Product, Offer, Customer Facing Service (CFS), and Resource Facing Service (RFS) model. | Enabled Tier-1 grade BSS platform compliant with TM Forum standards, provided greater flexibility in quoting and order capture modules, filled functional gaps for website add-on orders, enabled advanced MACD operations through self-service, and reduced IT intervention for new products/offers. |
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Tier-1 Asian CSP serving millions of subscribers migrated BSS from bare metal to cloud-native Kubernetes architecture, managing 20 different OSS/BSS stacks across multiple regions with a fully cloud-native charging solution implementation. | Achieved 24% TCO savings over 5 years, reduced hot patch time from 240 to 20 minutes, improved CPU utilization from 65% to 75%, optimized software release from 15 to 2.5 hours, and completed live traffic migration in 4 months. |
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du (Emirates Integrated Telecommunications) deployed HPE's end-to-end service orchestration software, including Service Order Manager and Service Director, for next-generation OSS migration from legacy systems to support 5G network monetization. | Provided a single orchestration platform enabling traditional mobile/fixed services to 5G slice management, enhanced agility and elasticity, improved time-to-market advantage, enabled new revenue streams from growing 5G network, and future-proofed architecture for 5G network functions. |
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Telstra implemented Ericsson Digital BSS technology for prepaid customer digital transformation, including Charging, a Digital Experience Platform (DXP), a Catalogue Manager, and Order Care, with cloud deployments and CI/CD methodologies. | Achieved 50% faster service activation speeds (from 10 minutes to under 2 minutes), provided superior omni-channel customer experiences, reduced total cost of ownership, enabled digital operation transition, and delivered breakthrough quality through CI/CD approach. |
Logos and trademarks shown above are the property of their respective owners. Their use here is for informational and illustrative purposes only.
MARKET ECOSYSTEM
The cloud OSS BSS market ecosystem comprises a diverse set of stakeholders collaborating to enable agile, scalable telecom operations. OSS/BSS solution providers like Amdocs, Ericsson, Netcracker, and Optiva offer core platforms for billing, service management, and operations. Cloud infrastructure leaders such as Oracle, IBM, Huawei, and HPE provide the computing backbone for these solutions. System integrators and VAS providers like STL, Comviva, and Mavenir drive implementation and customized services. Vendors such as Subex, Infovista, and TEOCO specialize in analytics, assurance, and automation. Additionally, companies like Nokia, ZTE, and Tecnotree focus on orchestration. Regulatory bodies, including ITU, 3GPP, and GSMA, ensure global standards and interoperability.
Logos and trademarks shown above are the property of their respective owners. Their use here is for informational and illustrative purposes only.
MARKET SEGMENTS
Source: Secondary Research, Interviews with Experts, MarketsandMarkets Analysis
Cloud OSS BSS Market, By Component
Cloud OSS BSS solutions are projected to achieve the highest CAGR in the market during the forecast period, driven by increasing demand from Communication Service Providers (CSPs) for agile, scalable, and cost-effective digital transformation. The rollout of 5G, the expansion of IoT ecosystems, and the growing need for real-time service monetization are making cloud-native OSS BSS platforms essential. These solutions enable rapid service launches, AI-driven automation, and seamless customer experiences across hybrid networks. CSPs are increasingly adopting capabilities such as dynamic pricing, converged charging, and intent-based orchestration. For example, in 2025, Telstra partnered with Netcracker to implement cloud-native Digital BSS, streamlining operations and accelerating time-to-market. This trend underscores the growing collaboration between CSPs and cloud-native OSS BSS vendors to meet evolving operational demands. Cloud-based solutions are thus emerging as the backbone of telecom digital infrastructure, surpassing service-led models in growth and adoption.
Cloud OSS BSS Market, By Cloud Type
The public cloud segment is expected to hold the largest share of the cloud OSS BSS market, driven by its scalability, cost efficiency, and ability to accelerate digital transformation for Communication Service Providers (CSPs). As telecom operators shift from legacy systems to cloud-native architectures, public cloud platforms are increasingly preferred for OSS BSS deployments, enabling faster time-to-market, real-time analytics, and AI-powered automation. Recent initiatives highlight this trend. In 2025, Vodafone partnered with Google Cloud to expand its Digital Factory, leveraging public cloud capabilities for agile OSS BSS deployment. Similarly, AT&T extended its collaboration with Microsoft Azure to modernize operations using AI-enabled, cloud-native OSS BSS systems. These partnerships demonstrate how CSPs are streamlining service orchestration, automating customer support, and driving innovation across 5G and IoT. With advanced cloud services, multi-region support, and strong security compliance, public cloud adoption is rapidly establishing itself as the dominant deployment model.
Cloud OSS BSS Market, By Operator Type
The mobile operator segment is expected to lead the cloud OSS BSS market over the forecast period, driven by the rapid rollout of 5G networks, rising mobile data consumption, and growing demand for real-time, on-demand services. Mobile operators operate in highly dynamic environments, requiring advanced OSS BSS capabilities to manage subscriber mobility, optimize network utilization, and support diverse digital offerings. Cloud-native OSS BSS platforms provide the agility, scalability, and AI-powered automation necessary to meet these complex requirements. Unlike fixed-line providers, mobile operators must ensure seamless service orchestration, converged charging, and intelligent customer engagement across multiple devices and geographies. A notable example is Telefónica’s 2025 partnership with AWS, through which the operator migrated its OSS BSS systems to the public cloud to enhance operational efficiency, reduce costs, and accelerate 5G innovation. Regulatory initiatives promoting digital inclusion and efficient spectrum utilization are further driving mobile operators to modernize their IT infrastructure. By leveraging cloud-based OSS BSS solutions, mobile operators can deploy personalized services faster, manage network resources more efficiently, and improve customer experiences, strengthening their competitive position in an increasingly digital telecom market.
REGION
Asia Pacific to be fastest-growing region in global parking management market during forecast period
North America is expected to register the highest compound annual growth rate (CAGR) in the cloud OSS BSS market over the forecast period, driven by significant investments in 5G deployment, rising mobile data traffic, and increasing demand for real-time service monetization. Leading communication service providers (CSPs) such as AT&T, Verizon, and T-Mobile are actively advancing their digital transformation initiatives through the adoption of cloud-based OSS/BSS platforms. For example, Verizon has partnered with Oracle to implement a modern, cloud-native OSS BSS stack, enhancing service agility and customer experience. These trends highlight the growing demand for scalable, AI-enabled OSS BSS solutions in North America, supported by a robust hyperscaler ecosystem and regulatory frameworks that promote digital innovation and infrastructure modernization. The region’s mature telecom infrastructure, combined with strategic collaborations between CSPs and technology providers, creates a highly favorable environment for OSS BSS innovation. Partnerships such as the Netcracker and Telenet hybrid cloud BSS deployment showcase how cloud-native platforms can deliver operational efficiency, real-time billing, and seamless service orchestration at scale. These implementations demonstrate the effectiveness of hybrid and public cloud models in managing high-volume networks and complex service ecosystems. As North American service providers continue to prioritize automation, scalability, and customer-centricity, cloud OSS/BSS platforms are increasingly becoming critical for next-generation connectivity and digital service delivery. This sustained growth positions the region as a leading driver of the global transition to modern OSS BSS frameworks.
Cloud OSS BSS Market: COMPANY EVALUATION MATRIX
In the cloud OSS BSS market matrix, Amdocs (Star) leads with a strong market presence and a wide product portfolio, offering solutions and services across public, private, and hybrid cloud types. Huawei (Emerging Leader) is gaining traction in the cloud OSS BSS market through strategic acquisitions and technological advancements. The company introduced its next-generation OSSaaS platform. This solution supports large-scale OSSaaS service deployment, leveraging Huawei's extensive experience in cloud data center networks and managed services for large enterprises.
Source: Secondary Research, Interviews with Experts, MarketsandMarkets Analysis
KEY MARKET PLAYERS
MARKET SCOPE
| REPORT METRIC | DETAILS |
|---|---|
| Market Size in 2024 (Value) | USD 39.0 Billion |
| Market Forecast in 2030 (value) | USD 62.3 Billion |
| Growth Rate | CAGR of 11.4% from 2025-2030 |
| Years Considered | 2022-2030 |
| Base Year | 2024 |
| Forecast Period | 2025-2030 |
| Units Considered | Value (USD Million/Billion) |
| Report Coverage | Revenue forecast, company ranking, competitive landscape, growth factors, and trends |
| Segments Covered |
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| Regions Covered | North America, Asia Pacific, Europe, South America, Middle East & Africa, and Latin America |
WHAT IS IN IT FOR YOU: Cloud OSS BSS Market REPORT CONTENT GUIDE
DELIVERED CUSTOMIZATIONS
We have successfully delivered the following deep-dive customizations:
| CLIENT REQUEST | CUSTOMIZATION DELIVERED | VALUE ADDS |
|---|---|---|
| KSA-based infrastructure development arm of a Municipality | • Provided a detailed assessment of the operational presence and market scale of key parking solution providers in KSA. • Delivered an evaluation of the financial strength and investment outlook of leading parking solution providers. • Conducted an in-depth analysis of business models enabling smart and scalable parking solutions in urban environments. • Tracked and profiled strategic partnerships, joint ventures, and collaborations across the parking management ecosystem. | • Identified high-growth segments and industry-specific adoption hotspots for targeted market entry strategies. • Highlighted untapped opportunities for technology providers within KSA’s mid-market and enterprise ecosystem. |
RECENT DEVELOPMENTS
- June 2025 : Orange Group selected Ericsson to automate the creation of advanced 5G services for enterprises and subscribers across its European affiliates. This collaboration integrates Orange’s Telco Cloud infrastructure based on the open source Sylva platform with Ericsson Service Orchestration and Assurance. The agreement empowers Orange to streamline end-to-end 5G Standalone service deployment, enable intent-based network slicing use cases such as mobile private networks and Fixed Wireless Access, and deliver differentiated quality of service. By leveraging Ericsson’s cloud native OSS BSS portfolio, Orange can accelerate its transition to autonomous networks, improve operational agility, and unlock new revenue opportunities across Europe.
- May 2025 : Bouygues Telecom forged a partnership with Salesforce to embed AI at the heart of its customer relations. The operator integrated Salesforce Agentforce customizable AI agents into its CRM platform alongside Data Cloud’s hyperscale data engine. This deployment enhances Bouygues Telecom’s customer support by automating routine tasks, summarizing past interactions, and optimizing case resolution. The integration delivers faster, more personalized experiences for 6,000 advisors and lays the groundwork for AI-driven expansion into retail stores, ultimately boosting operational efficiency and customer satisfaction.
- February 2025 : Optiva launched Agentic AI for its cloud native BSS platform and charging engine powered by Google’s Gemini models. Unlike traditional chatbots, Optiva’s AI agents act autonomously to complete complex tasks from customer onboarding to personalized offer generation, delivering measurable improvements in operational efficiency, cost savings, and customer experience. Integrated with BigQuery and Looker for real-time insights, this Gen AI-driven solution helps CSPs in the Middle East and the Americas accelerate time to market, hyper-personalize engagement, and optimize revenue management.
- June 2025 : Verizon Business partnered with Nokia to deploy private 5G networks across multiple logistics, manufacturing, and innovation sites in the Thames Freeport economic zone. Nokia will provide its Digital Automation Cloud platform and MX Industrial Edge solutions to support a multiyear, multi-million-dollar transformation. The agreement enables Verizon to offer AI-driven data analytics, real-time logistics orchestration, predictive maintenance, and autonomous vehicle control for ports such as DP World London Gateway, Port of Tilbury, and Ford’s Dagenham plant. This strategic alliance underscores the scalability and industrial potential of private 5G networks.
- February 2024 : SmarTone selected Oracle Cloud Scale Charging and Billing to unify its prepaid and postpaid platforms on a cloud native architecture. Aligned with TM Forum and 3GPP standards, Oracle’s API first solution simplified SmarTone’s BSS architecture, enabling real-time billing, automated invoicing, and seamless integration with CRM and self-care portals. Deployed across dual active charging sites, the system supports future 5G and IoT monetization models while ensuring business continuity for over 100 million subscribers. This initiative enhances SmarTone’s agility, accelerates time to market for new offers, and reinforces its position as a 5G innovator in Hong Kong and Macau.
Table of Contents
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Methodology
This research study involved extensive secondary sources, directories, and databases, such as Dun & Bradstreet (D&B) Hoovers and Bloomberg BusinessWeek, to identify and collect valuable information for a technical, market-oriented, and commercial study of the Cloud OSS BSS market. The primary sources have been mainly industry experts from the core and related industries, and preferred suppliers, manufacturers, distributors, service providers, technology developers, alliances, and organizations related to all segments of the value chain of this market. In-depth interviews have been conducted with primary respondents, including key industry participants, subject matter experts, C-level executives of key market players, and industry consultants, to obtain and verify critical qualitative and quantitative information.
Secondary Research
In the secondary research process, various secondary sources were referred to identify and collect information for the study. These included annual reports, press releases, investor presentations of companies, white papers, certified publications, and articles from recognized associations and government publishing sources. Several journals and associations, such as Journal of Telecommunications and Information Technology, Journal of Telecommunications and the Digital Economy, and Journal of Cloud Computing: Advances, Systems and Applications, were also considered. Secondary research was used to obtain key information about industry insights, the market’s monetary chain, the overall pool of key players, market classification and segmentation according to industry trends to the bottom-most level, regional markets, and key developments from the market and technology-oriented perspectives.
Primary Research
In the primary research process, various primary sources from the supply and demand sides were interviewed to obtain qualitative and quantitative information for the report. The primary sources from the supply side included industry experts, such as Chief Executive Officers (CEOs), Chief Technology Officers (CTOs), Chief Operating Officers (COOs), Vice Presidents (VPs), marketing directors, technology and innovation directors, and related key executives from various key companies and organizations operating in the Cloud OSS BSS market. The primary sources from the demand side included cloud OSS BSS end users, consultants/specialists, Chief Information Officers (CIOs), and subject-matter experts from enterprises and government associations.
Note: Others include sales managers, marketing managers, and product managers.
Tier 1 companies’ revenue is more than USD 1 billion; Tier 2 companies ‘revenue ranges between USD 500 million to 1 billion;
and Tier 3 companies’ revenue ranges between USD 100 million and USD 500 million.
To know about the assumptions considered for the study, download the pdf brochure
Market Size Estimation
Multiple approaches were adopted to estimate and forecast the size of the Cloud OSS BSS market. The first approach involves estimating market size by summing up the revenue generated by companies through the sale of cloud OSS BSS solutions.
The top-down and bottom-up approaches were used to estimate and validate the total size of the Cloud OSS BSS market as well as the size of various segments in the market. The research methodology used to estimate the market size includes the following:
- Key players in the market have been identified through extensive secondary research.
- In terms of value, the industry’s supply chain and market size have been determined through primary and secondary research processes.
- All percentage shares, splits, and breakups have been determined using secondary sources and verified through primary sources.
Cloud OSS BSS Market : Top-Down and Bottom-Up Approach
Data Triangulation
After determining the overall market size, the Cloud OSS BSS market was divided into several segments and subsegments. A data triangulation procedure was used to complete the overall market engineering process and derive the exact statistics for all segments and subsegments, wherever applicable. The data was triangulated by studying various factors and trends from the demand and supply sides. Along with data triangulation and market breakdown, the market size was validated by the top-down and bottom-up approaches.
Market Definition
Operating Support Systems (OSS) and Business Support Systems (BSS) are becoming key to telecom infrastructure providers and operators. With rapid digitization, more emphasis is placed on personalization, seamless service usage, and enhanced customer experience, which are all part of the operator’s business today.
Cloud OSS/BSS is shaping the service portfolios of communication service providers. With solutions deployed over cloud platforms, it is helping the telecommunications industry overcome business and technical challenges. This allows CSPs to respond quicker, lower costs, scale up operations on an on-demand basis, and enable resource sharing, automation, and monitoring.
Stakeholders
- Cloud OSS/BSS solution providers
- CSPs
- Telecom equipment providers
- Mobile network operators (MNOs)
- Mobile virtual network operators (MVNOs)
- Mobile virtual network enablers (MVNEs)
- Mobile virtual network aggregators (MVNAs)
- System integrators
- Research organizations
- Consulting companies
- Government agencies
- Value-added resellers (VARs)
Report Objectives
- To determine and forecast the global Cloud OSS BSS market based on Component (Solutions, Services), Cloud Type (Public Cloud, Private Cloud, Hybrid Cloud), and Operator Type (Mobile Operator, Fixed Operator) from 2025 to 2030, and analyze the various macroeconomic and microeconomic factors that affect the market growth
- To forecast the size of the market segments concerning five central regions: North America, Europe, Asia Pacific (APAC), Latin America, and the Middle East & Africa (MEA)
- To provide detailed information about the major factors (drivers, restraints, opportunities, and challenges) influencing the growth of the market
- To analyze each submarket concerning individual growth trends, prospects, and contributions to the overall market
- To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the Cloud OSS BSS market
- To profile the key market players, provide a comparative analysis based on business overviews, regional presence, product offerings, business strategies, and key financials, and illustrate the market’s competitive landscapeTo track and analyze competitive developments in the market, such as mergers & acquisitions, product developments, partnerships & collaborations, and research & development (R&D) activities
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Key Questions Addressed by the Report
What is the definition of the Cloud OSS BSS market?
Operating Support Systems (OSS) and Business Support Systems (BSS) are becoming key to telecom infrastructure providers and operators. With rapid digitization, more emphasis is placed on personalization, seamless service usage, and enhanced customer experience, which are all part of the operator's business today.
Cloud OSS/BSS is shaping the service portfolios of communication service providers. With solutions deployed over cloud platforms, it is helping the telecommunications industry overcome business and technical challenges. This allows CSPs to respond quicker, lower costs, scale up operations on an on-demand basis, and enable resource sharing, automation, and monitoring.
What is the market size of the Cloud OSS BSS market?
The Cloud OSS BSS market is estimated at USD 44,206.3 million in 2025 and is expected to reach USD 56,848.3 million by 2030 at a compound annual growth rate (CAGR) of 5.2% from 2025 to 2030.
What are the major drivers in the Cloud OSS BSS market?
The Cloud OSS BSS market is experiencing strong growth driven by multiple technological and operational factors. Communication service providers are increasingly adopting tailored cloud OSS BSS solutions to manage the complexity of modern service portfolios and deliver personalized customer experiences. The widespread rollout of 5G networks is accelerating the demand for scalable and flexible OSS BSS platforms that support real-time charging, dynamic service orchestration, and enhanced network visibility. In parallel, there is a rising demand for convergent billing systems that unify billing across mobile, fixed, and digital services, simplifying revenue management.
Large-scale implementation of software-defined networking (SDN) and network functions virtualization (NFV) is also driving the shift to cloud-based OSS BSS as operators seek agility and programmability. Furthermore, the ongoing need to reduce capital and operational expenditure is encouraging CSPs to embrace cloud-native solutions that offer automation, scalability, and cost-efficiency. These drivers collectively position cloud OSS BSS as a cornerstone for telecom transformation.
Who are the key players operating in the Cloud OSS BSS market?
The key market players profiled in the Cloud OSS BSS market include Amdocs (US), Salesforce (US), NEC (Japan), Ericsson (Sweden), Oracle (US), Huawei (China), Hewlett Packard Enterprise (US), Optiva (Canada), Nokia (Finland), CSG International (US), ZTE Corporation (China), Comarch (Finland), Subex (India), Sterlite Technologies Limited (India), TEOCO Corporation (US), IBM Corporation (US), InfoVista (US), Comviva (India), Cerillion (UK), Tecnotree (Finland), Whale Cloud (Whale Cloud), Bill Perfect (US), Telgoo5 (US), NMSWorks Software (India), Wavelo (US), ChikPea (US), BlueCat (US), Kentik (US), Knot Solutions (India), Hughes Network Systems (US), and Mavenir Systems (US)
What are the key technological trends in the Cloud OSS BSS market?
The Cloud OSS BSS market is experiencing rapid transformation driven by several key technological trends. A major shift toward cloud-native architectures is enabling communication service providers to deploy containerized microservices with Kubernetes orchestration across public, private, and hybrid cloud environments. This enhances flexibility, scalability, and resilience while simplifying service rollout and upgrades. Artificial intelligence and machine learning are being widely integrated into OSS BSS platforms to support predictive analytics, customer experience management, automated network operations, and dynamic resource optimization, helping reduce costs and improve service quality.
The adoption of open APIs, aligned with TM Forum’s Open Digital Architecture, is further enhancing interoperability and accelerating collaboration across the telecom ecosystem. In parallel, edge computing is gaining prominence as it supports real-time decision-making and low-latency processing, especially critical for 5G use cases. CSPs are also increasingly adopting zero-touch automation and closed-loop assurance models to boost operational efficiency and agility. Collectively, these technologies are reshaping the cloud OSS BSS landscape into a more intelligent, scalable, and service-driven framework that meets the evolving demands of next-generation networks.
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