Contact Center Software Market

Genesys (US) and Five9 (US) are leading players in Contact Center Software Market

The Contact Center Software Market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 21.6% during the forecast period, to reach USD 93.7 billion by 2027 from USD 35.2 billion in 2022.

The major players have implemented various growth strategies to expand their global presence and increase their market shares. Key players such as Genesys, IBM, AWS, Five9, and Twilio have majorly adopted many growth strategies, such as new product launches, acquisitions, and partnerships, to expand their product portfolios and grow further in the Contact Center Software market.

To know about the assumptions considered for the study download the pdf brochure

Genesys offers an exhaustive product portfolio and best-in-class tailored offerings to customers. Hence, the company has witnessed new bookings growth of more than 40% in every quarter of 2020, especially due to the strong progress of its cloud platforms that has enhanced its market share in the contact center software market. Moreover, in January 2020, Genesys rebranded its flagship SaaS offering PureCloud to Genesys Cloud to mark the launch of experience as a service via its cloud platform with a new pricing model. Genesys Cloud offers a flexible environment to meet customer needs with capabilities including call center software, digital sales and service automation, workforce engagement and management, reporting and analytics, and integration and apps. Genesys offers consolidated contact centers and business communications in the all-in-one platform. The company is a pioneer in AI and has a strong focus on intelligent automation as compared to others. In AI, Genesys provides an early adopter program that features Google Contact Center capabilities such as predictive routing.

Five9 has a broad technology portfolio of contact center products, solutions, and services. Hence, it encounters strong competition in all areas of business due to the presence of many big competitors in the contact center software market. The company focuses on delivering its platform on the cloud and is disrupting a significantly large market by replacing legacy on-premises contact center systems with cloud-based contact centers. Furthermore, it has developed a high velocity, metrics-driven sales, and marketing strategy, designed to effectively identify, qualify, and grab sales opportunities. The sales model adopted by Five9 consists of a field sales team and a tele-sales team that sell its solutions. Five9 has also developed a large ecosystem of technology and system integrator partners and independent software vendors to help increase awareness about its solution in the market and drive incremental sales opportunities with new and existing clients.

Related Reports:

Contact Center Software Market with Covid-19 Impact Analysis, by Component (Solutions and Services), Deployment Model (Cloud and On-Premises), Organization Size ( Large and Small and Medium-Sized Enterprises), Industry and Region - Global Forecast to 2027

Contact:
Mr. Aashish Mehra
MarketsandMarkets™ INC.
630 Dundee Road
Suite 430
Northbrook, IL 60062
USA : 1-888-600-6441
[email protected]

Contact Center Software Market Size,  Share & Growth Report
Report Code
TC 5534
RI Published ON
7/26/2022
Choose License Type
BUY NOW
ADJACENT MARKETS
REQUEST BUNDLE REPORTS
GET A FREE SAMPLE

This FREE sample includes market data points, ranging from trend analyses to market estimates & forecasts. See for yourself.

SEND ME A FREE SAMPLE
+1-888-600-6441
  • Call Us
  • +1-888-600-6441 (Corporate office hours)
  • +1-888-600-6441 (US/Can toll free)
  • +44-800-368-9399 (UK office hours)
CONNECT WITH US
ABOUT TRUST ONLINE
©2022 MarketsandMarkets Research Private Ltd. All rights reserved
DMCA.com Protection Status