Customer Success Platforms Market

Gainsight (US) is Among the Leaders in the Customer Success Platforms Market

The global customer success platforms market is expected to grow from USD 854 million in 2019 to USD 2,664 million by 2024, at a Compound Annual Growth Rate (CAGR) of 25.5% during the forecast period. Factors that drive the market growth are advent of cloud computing in customer success, the demand for advanced solutions to monitor customer scores and reduce churn, and the rise in data volume due to increased digitalization.

The customer success platforms market comprises major solution providers, such as Gainsight (US), Salesforce (US), Natero (US), Totango (US), Amity (Canada), Strikedeck (US), ChurnZero (US), ClientSuccess (US), Bolstra (US), Salesmachine (US), UserIQ (US), Planhat (Sweden), AppsForOps (Australia), Catalyst (US), Armatic Technologies (US), CustomerSuccessBox (US), Clientshare (England), Wootric (US), Komiko (US), and Akita (Ireland). The study includes an in-depth competitive analysis of these key players in the customer success platforms market with their company profiles, recent developments, and key market strategies. The players have embraced different strategies to expand their global presence and increase their market shares. New product launches and enhancements; and partnerships, acquisitions, and collaborations, have been the dominant strategies adopted by the major players from 2016 to 2019, which helped them innovate on their offerings and broaden their customer base.

To know about the assumptions considered for the study download the pdf brochure

Gainsight (US) is among the leaders in the customer success platforms market with a prominent customer base. It adopts a balanced approach of organic and inorganic growth strategies and continues to enhance its expertise in customer success through constant product enhancements, technology acquisitions, and partnerships. In October 2018, Gainsight acquired Aptrinsic, a private company having expertise in delivering advanced analytics and in-product engagement solution. Acquisitions, partnerships, and strategic alliances help the company innovate and enhance its existing solutions with new technology and expertise additions.

Salesforce (US) has a strong foothold in the customer success platforms market with a comprehensive Customer Relationship Management (CRM) and customer success platform. The company’s customer success platform delivers services across sales, marketing, engagement, commerce, analytics, enablement, and collaboration business functions, which mostly operate in the cloud platform. Furthermore, the company’s increasing revenue as well as growing investments in R&D enable it to innovate its products and meet the emerging needs of its customers. In September 2018, the company launched a new service, Customer 360, to provide access to unified customers’ data across the company’s apps.

Related Reports:

Customer Success Platforms Market by Application (Sales and Marketing Management, CEM, and Risk and Compliance Management), Component (Solutions and Services), Deployment Model, Industry Vertical, and Region - Global Forecast to 2024

Contact:
Mr. Shelly Singh
MarketsandMarkets™ INC.
630 Dundee Road
Suite 430
Northbrook, IL 60062
USA : 1-888-600-6441
sales@marketsandmarkets.com

Report Code
TC 7152
RI Published ON
6/6/2019
Choose License Type
BUY NOW
  • SHARE
X
Request Customization
Speak to Analyst
Speak to Analyst
OR FACE-TO-FACE MEETING
PERSONALIZE THIS RESEARCH
  • Triangulate with your Own Data
  • Get Data as per your Format and Definition
  • Gain a Deeper Dive on a Specific Application, Geography, Customer or Competitor
  • Any level of Personalization
REQUEST A FREE CUSTOMIZATION
LET US HELP YOU!
  • What are the Known and Unknown Adjacencies Impacting the Customer Success Platforms Market
  • What will your New Revenue Sources be?
  • Who will be your Top Customer; what will make them switch?
  • Defend your Market Share or Win Competitors
  • Get a Scorecard for Target Partners
REQUEST A FREE WORKSHOP
ADJACENT MARKETS
REQUEST BUNDLE REPORTS
ONLINE CHAT
+1-888-600-6441
  • Call Us
  • +1-888-600-6441 (Corporate office hours)
  • +1-888-600-6441 (US/Can toll free)
  • +44-800-368-9399 (UK office hours)
CONNECT WITH US
ABOUT TRUST ONLINE
© MarketsandMarkets Research Private Ltd. All rights reserved