HOME Research Insight Companies such as Oracle Corporation and Microsoft Corporation are the major provider in the Field Service Management Market



Companies such as Oracle Corporation and Microsoft Corporation are the major provider in the Field Service Management Market


Field Service Management (FSM) facilitates enterprises to manage extensive resources, inventory, schedule & dispatch work, and billing & invoicing for better management of field services. The FSM market is expected to grow significantly owing to the expansive penetration of mobile and cloud technology, along with automated scheduling with Machine to Machine (M2M) capabilities. MarketsandMarkets forecasts the FSM market size to grow from USD 1.78 Billion in 2016 to USD 3.61 Billion by 2021, at a CAGR of 15.1 % from 2016 to 2021.

The FSM market includes a large number of vendors, such as Oracle Corporation (U.S.), SAP SE (Germany), IBM Corporation (U.S.), Microsoft Corporation (U.S.), ClickSoftware Technologies (U.S.), Industrial And Financial Systems AB (Sweden), ServicePower Technologies PLC (U.K.), ServiceMax Inc. (U.S.), Infor (U.S.), and Astea International Inc. (U.S.). Players in this market have embraced different strategies to extend their worldwide presence and increase their market share. New product launches & upgradations, partnerships/collaborations, and agreements are some of the strategies adopted by the market players to enhance their product and service offerings and expand their customer base.

Companies such as Oracle Corporation and Microsoft Corporation have adopted the strategy of new product launches and partnerships/collaborations to expand their product portfolio and strengthen their market position in the FSM market. Oracle Corporation is one of the leading providers in this market. The company caters to a wide clientele as well as organizations operating in financial services, healthcare, telecom, and other sectors through its innovative products and solutions. The company’s long-term strategy is focused towards inorganic growth to expand its portfolio and serve a large customer base worldwide. In April 2016, the company introduced Oracle Field Service Cloud to facilitate clients with capabilities such as expanded field resource, automated urgent work assignment, and integration with Oracle’s eBusiness suite.

Microsoft Corporation is another major provider of the FSM solutions. The company offers a broad range of solutions in the market, and focuses on both inorganic and organic growth strategies to tap into the FSM market. Microsoft launched the Microsoft Dynamics AX in March 2016. This new product offers customers with a single solution which includes Enterprise Resource Planning (ERP), database services, and business intelligence. Moreover, Microsoft acquired FieldOne Systems LLC to facilitate customers with enhanced field service capabilities integrated with Dynamics CRM.

Related Reports:

Field Service Management Market by Solution (Schedule & Dispatch, Work Order Management, Mobile Field Execution), Service (Implementation, Training, Consulting), Deployment Type, User Type, Industry Vertical, and Region - Global Forecast to 2021

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