Field Service Management Market

Top Companies in Field Service Management Industry - Oracle (US) and Microsoft (US)

The Field Service Management Market is expected to grow at a Compound Annual Growth Rate (CAGR) of 12.8% during the forecast period, from USD  4.0 billion by 2023 to USD 7.3 billion by 2028. The need for on-site support and enhancing customer experience is expected to drive the adoption of FSM solutions during the forecast period.

Major vendors in this market are in North America and Europe. They are among the leading players operating in the Field Service Management Market. These players have adopted various growth strategies to strengthen their position in the market. These include product launches, contracts, partnerships, mergers and acquisitions, and new product development activities to expand market presence.

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Oracle is an eminent player offering enterprise asset management solutions. The company's primary business segments include cloud, license, hardware, and services. Oracle develops database platforms, middleware software, application software, cloud infrastructure systems, computer servers, storage, and networking products. In the FSM market, Oracle offers Oracle Field Service Cloud to help organizations optimize their field service operations and boost the working efficiency of the field service team. The solution comprises technologically advanced features and capabilities, such as capacity management, scheduling, dispatching, routing, mobility, customer communication, and team collaboration, which enable organizations to improve the entire service process, i.e., from customer incident through service delivery and feedback.

Oracle markets its products and services through direct and indirect sales channels to various industries, including consumer goods and retail, utilities, manufacturing, automotive, and transportation and logistics. The company caters to a broad customer base in over 175 countries worldwide.


Microsoft, an American multinational technology company, is one of the biggest cloud service providers, which offers personal computers and related services. The company mainly provides software products, such as Microsoft Windows operating systems, Microsoft Office Suite, Internet Explorer, and Edge Web Browser. The company operates in business segments such as Productivity and Business Process, Intelligent Cloud, and More Personal Computing. Microsoft offers a cloud computing service, Microsoft Azure, enabling the client to build, test, deploy, and manage applications and services through Microsoft-managed data centers. The company offers a comprehensive suite of solutions in the FSM market, providing organizations with robust tools to optimize their service operations. Dynamics 365 Field Service is a critical component of Microsoft's offerings, enabling end-to-end management of field service processes. This platform integrates seamlessly with other Dynamics 365 applications, creating a unified ecosystem. It facilitates efficient scheduling, dispatching, and mobile access for field technicians, enhancing their productivity. Microsoft now has more than one million servers in its data centers, and Azure covers more than 60 regions worldwide and is available in 140 countries/regions. The company offers various solutions and services to different verticals, including automotive, media and communications, government, healthcare, finance, manufacturing and energy, and retail. Countries in the Middle East and Africa are working toward developing IT infrastructure, cloud computing, professional services, and the integration of IoT in various manufacturing processes, which is an excellent opportunity for Microsoft to expand its business.

Related Reports:

Field Service Management Market by Offering (Solutions, Services), Deployment Mode (On-premises, Cloud), Organization Size, Vertical (Manufacturing, Transportation & Logistics, Construction & Real Estate) and Region - Global Forecast to 2028

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Field Service Management Market Size,  Share & Growth Report
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