Field Service Management Market

Key players adopted various growth strategies, such as new product launches, business expansions, partnerships, agreements, and acquisitions, to further expand their presence in the global Field Service Management Market

The global field service management market size is expected to grow from USD 2.8 billion in 2019 to USD 5.9 billion by 2024, at a CAGR of 16.2% during the forecast period. The growing need to enhance the field technician’s performance and streamline field service operations is driving the growth of the field service management market. Furthermore, field service management solutions offer competitive advantages to organizations by helping them gain real-time visibility into their field service operations and leverage their technicians to identify up-sell and cross-sell opportunities. These benefits are driving the adoption of field service management solutions across various industries globally.

Major field service management vendors include Oracle (US); Microsoft (US); IFS (Sweden); ClickSoftware (US); ServiceMax (US); Astea (US); Comarch (Poland); SAP (Germany); Salesforce (US); Trimble (US); Infor (US); OverIT (Italy); ServicePower (US); FieldAware (US); GEOCONCEPT (France); FieldEZ (India), and Zinier (US). These players have adopted various growth strategies, such as new product launches, business expansions, partnerships, agreements, and acquisitions, to further expand their presence in the global field service management market. These strategies have helped them innovate their offerings and expand their customer base.

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Oracle (US) is one of the leading players in the field service management market across the globe. The company offers Oracle Field Service Cloud to enhance and fast track field service processes of enterprises operating in various industries, including energy and utilities, IT and telecom, healthcare and life sciences, manufacturing, transportation and logistics, and construction and real estate. The company has built a strong brand value in the global field service management ecosystem, catering to its clientele across different industries and regions. As a part of its growth strategy, in March 2019, Oracle introduced Oracle Service Logistics Cloud that connects customer experience, field service, and supply chain operations within a single integrated cloud solution. This product launch will enable organizations to improve field service operations and deliver seamless customer experience.

Microsoft (US) is another prominent player offering field service management solutions and services. The company is globally recognized for its comprehensive field service solution named Dynamic 365 for Field Service. The company continually strives to offer innovative field service management solutions. Hence, in May 2019, Microsoft improved the capabilities of Dynamics 365 for Field Service by releasing a new update to its connected field service solution and allow its end customers to use IoT capabilities, improve deployment time, and field productivity. In December 2017, Microsoft partnered with Park Place Technologies Inc. to help them maximize uptime for its service delivery operations by deploying Microsoft enterprise cloud services, including Dynamics 365 and Office 365.

Related Reports:

Field Service Management Market by Component (Solutions, Services), Organization Size, Deployment Type, Industry Vertical (IT and Telecom, Energy and Utilities, Manufacturing, Transportation and Logistics), and Region - Global Forecast to 2024

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Report Code
TC 3048
RI Published ON
7/1/2019
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