Top Companies in Loyalty Management Industry - Epsilon (US) and Oracle (US)
The loyalty management market is projected to grow from USD 11.4 billion in 2024 to USD 25.4 billion by 2029 at a CAGR of 17.3% during the forecast period. Technological innovations such as artificial intelligence (AI), machine learning, and data analytics have revolutionized loyalty management capabilities. Businesses can now analyze vast amounts of customer data in real-time, uncover actionable insights, and dynamically adjust loyalty strategies to meet evolving customer needs, driving the loyalty management market.
The major vendors covered in the loyalty management market include Epsilon (US), Oracle (US), Comarch (Poland), ICF Next (US), Bond Brand Loyalty (Canada), Merkle (US), Capillary (Singapore), Jakala (Italy), Kobie (US), Giift Management (Singapore), Maritz Motivation (US), Cheetah Digital (US), Collinson (UK), Loyalty One (Canada), Punchh (US), Ebbo (US), Preferred Patron (US), Loopy Loyalty (China), Paystone (UK), LoyLogic (Switzerland), Ascenda (Singapore), Loyalty Juggernaut (US), Gratifii (Australia), SAP SE (Germany), Annex Cloud (US), Apex Loyalty (US), Sumup (UK), Kangaroo (Canada), Smile.io (Canada), SessionM (US), LoyaltyLion (UK), Yotpo (US), SailPlay (US), and Zinrelo (US). These players have adopted various growth strategies, such as partnerships, business expansions, agreements, collaborations, and new product launches, to expand their loyalty management market presence.
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Epsilon is a leading global marketing company that specializes in delivering personalized customer experiences through data-driven insights, technology, and creative solutions. With expertise in data analytics, customer relationship management (CRM), digital marketing, and loyalty management, Epsilon helps brands engage and retain customers across various channels and touchpoints. Epsilon offers one of the most reliable and powerful cloud-based loyalty platforms, which provides real-time rewards, engaging moments, digital focus, and customer protection. It also provides loyalty services. The company’s loyalty service offering combines traditional loyalty services, such as strategy and program design, with omnichannel orchestration capabilities and analytics and data augmentation to make every interaction count, regardless of whether consumers are enrolled in loyalty programs or not.
Oracle is a renowned global provider of integrated cloud applications and platform services, serving businesses of all sizes across various industries. With a robust portfolio of solutions, Oracle empowers organizations to streamline operations, enhance productivity, and drive innovation. At its core, Oracle offers a comprehensive suite of cloud-based applications encompassing customer relationship management (CRM), enterprise resource planning (ERP), human capital management (HCM), and more. The company’s product portfolio includes the Siebel Loyalty Management solution, one of the industry-leading enterprise loyalty solutions. The solution facilitates the enhancement of customer relationships and the acquisition, retention, and expansion of key customer connections. It empowers end users to gain comprehensive customer insights, enhance the overall customer experience through dynamic, distinctive, and cost-efficient loyalty initiatives, and mitigate attrition. Integrated with the Siebel CRM application, it drives the entirety of the loyalty program lifecycle. Endowed with capabilities and imbued with best practices, it aids the loyalty personnel of the company's clients in swiftly adapting to evolving customer behaviors and competitive trends, thereby enabling them to furnish personalized, value-centric, and distinctive loyalty programs.
Related Reports:
Loyalty Management Market by Offering (Solution (Customer Retention, Customer Loyalty, Channel Loyalty), and Services), Operator, Vertical (BFSI, Aviation, Automobile, Media, Retail & Consumer Goods, Hospitality) & Region - Global Forecast to 2029
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