Top NOC as a Service Companies

The NOC as a Service market is projected to grow from USD 3.73 billion in 2025 to USD 6.14 billion by 2030, at a CAGR of 10.5% during the forecast period. Enterprises and MSPs are adopting NOC as a Service to convert fragile internal coverage into accountable outcomes across hybrid networks. Decision makers require Event Monitoring & Management that suppresses cascading alarms into a single actionable incident, Incident & Problem Management with tiered L1 to L3 response governed by documented runbooks, Service Reporting & Analysis that evidence MTTR, change success, and backup test-restores, and Capacity & Change Management that enforces patch windows with rollback and auditable proof. ConnectWise delivers offsite operations for MSP partners that combine continuous network and device monitoring, patch testing and deployment, and BDR oversight, followed by Service Reporting & Analysis that maps alarms to tickets to fix, while customers reserve regulated onsite changes within a Hybrid model. Fujitsu operates multivendor Event Monitoring & Management from ISO-certified facilities, executes carrier escalations through predefined runbooks during Incident & Problem Management, and closes each engagement with Service Reporting & Analysis aligned to the customer’s procedures.

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Sector-specific priorities shape support models and deliverables across verticals. In banking, financial services, & insurance, programs emphasize Hybrid execution for after-hours change windows and require comprehensive Service Reporting & Analysis with patch compliance and test-restore evidence. Healthcare & life sciences organizations maintain controlled Onsite interventions during clinical cutovers while Offsite teams sustain Event Monitoring & Management to protect EMR and imaging availability. Government & public sector mandates tamper-evident logs and strict separation of duties, satisfied through disciplined runbooks and monthly evidence packs. Telecom & CSVS and IT & ITeS adopters, including INOC customer programs, rely on large-scale offsite operations to reduce MTTR via correlation and tiered escalation during rollouts. National retail groups using ConnectWise NOC Services report significant reductions in duplicate tickets after correlation tuning within Incident & Problem Management, while utilities employing Hybrid models keep substation switching onsite and raise monthly patch compliance above ninety-five percent through Capacity & Change Management with exception-based reporting.

The major vendors covered in NOC as a Service market include Fujitsu (Japan), Park Place Technologies (US), Kaseya (US), Sify Technologies (India), INOC (US), iGlass Networks (US), Infrassist Technologies (India), EXTNOC (US), Mission Control NOC (Canada), Worksent (US), ConnectWise (US), CHR Managed Services (US), Structured (US), Science Soft (US), Microscan Communications (India), CBS (US), Quadrang Systems (India), Futurism Technologies (US), Tailwind Voice & Data (US), Emapta (Philippines), and GCX (US). These players have incorporated various organic and inorganic growth strategies, including collaborations, acquisitions, product launches, partnerships, agreements, and expansions to strengthen their international footprint and capture a greater share of the NOC as a Service market. These organic and inorganic strategies have allowed the market players to expand across geographies by offering NOC as a Service.

Fujitsu

In its latest integrated disclosures, Fujitsu highlights services-led profitability and points to a modular NOC-as-a-Service capability operated from ISO 9000 and ISO 27001 certified facilities that handle very high event volumes across multivendor networks, which it positions as an alternative to building in-house NOC capacity. The offer focuses on Event Monitoring and Management, which includes continuous surveillance across multiple vendors and redundancy. It entails Incident and Problem Management executed through predefined runbooks, incorporating carrier escalation as well as categorized moves and changes. Additionally, it offers Service Reporting and Analysis that aligns with customer procedures and audit requirements, along with Capacity and Change Management supported by pre-engineered provisioning and orchestration. The delivery model is primarily offsite, with options for hybrid models to accommodate onsite change windows. Furthermore, it provides value-added services such as performance management, electronic ticket bonding, engineering support, advanced reporting, and onsite maintenance.

Kaseya

In its most recent IT Operations narrative, Kaseya underscores operational load on IT teams and frames its NOC Services as an offsite extension that removes routine monitoring and patching while increasing reliability and compliance for MSPs and internal IT. The service provides Event Monitoring & Management for networks and devices with 24/7 coverage, Incident & Problem Management via tiered remediation and best-practice monitor sets, Service Reporting & Analysis that tracks backup job success and patch status for auditability, and Capacity & Change Management through scheduled patch windows with deployment, rollback, and exception handling tied to vulnerability reduction. The model is frequently combined with the vendor’s remote monitoring and backup platforms and is used in hybrid arrangements when partners keep regulated onsite changes while the provider operates the 24/7 core.

Market Ranking

The NOC as a Service market is highly competitive, with five main players collectively holding 30–35% of the total market. Fujitsu extends share by packaging Event Monitoring & Management, Incident & Problem Management, Service Reporting & Analysis, and Capacity & Change Management as a configurable NOC-as-a-Service delivered from ISO-certified facilities, combining multivendor telemetry at large scale with carrier-escalation runbooks and evidence-grade reporting that appeal to regulated and carrier-class buyers seeking offsite and hybrid models. Kaseya expands its market penetration through offsite NOC services tightly coupled with its RMM and backup platforms, removing routine monitoring, patching, and BDR operations for MSPs and internal IT while furnishing audit-ready Service Reporting & Analysis and scheduled patch windows that translate directly into reduced operational load and improved compliance, a combination that accelerates partner adoption and account expansion. Sify Technologies increases relevance by positioning Managed NOC Services inside a broader managed network portfolio, enabling co-sourced and fully managed models that bundle 24/7 monitoring with unified SLA management and nationwide field capability, which is attractive for enterprises consolidating vendors under measurable outcomes. Park Place Technologies leverages its installed base of maintenance and field engineering to add NOCaaS as a logical overlay, using proactive event handling and dispatch plus guidance on provider selection to convert break-fix relationships into recurring operations contracts, thereby expanding share via cross-sell into its hardware support footprint. ConnectWise drives uptake by offering a productized NOC-as-a-Service for MSPs that combines continuous Event Monitoring & Management, patch testing and deployment, and BDR management with clear Service Reporting & Analysis, allowing partners to scale offsite coverage instantly while reserving onsite and hybrid windows for regulated change control, which strengthens stickiness within its platform ecosystem.

Related Reports:

NOC as a Service Market by Service Type (Event Monitoring & Management, Incident & Problem Management, Service Reporting & Analysis, Capacity & Change Management), Support Model (Onsite, Offsite, Hybrid) - Global Forecast to 2030

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