The US patient experience technology market is projected to reach USD 299 million by 2026 from USD 179 million in 2021, at a CAGR of 10.7% during the forecast period. Growth in this market is driven by factors such as the favorable government regulations and initiatives to promote the adoption of HCIT solutions, the advantages of patient rounding solutions, and the growing number of collaborations and partnerships between stakeholders. However, factors such as the high investments for IT infrastructure and the shortage of skilled IT professionals in the healthcare industry are expected to restrain the growth of this market to a certain extent during the forecast period.
The prominent players operating in the US patient experience technology market are Sodexo (France), Press Ganey Associates (US), Vocera Communications (US), Huron Consulting Group (US), Aramark (US), CipherHealth (US), Accenture (US), Qualtrics (US), GetWell (US), and HybridChart (US). Players in this market focused on partnerships, collaborations, agreements, acquisitions, and product launches & approvals to expand their market presence between January 2019 and December 2021.
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Vocera Communications is the leading player in the US patient experience technology market. Vocera is a leading provider of secure, integrated, intelligent communication and clinical workflow solutions that empower mobile workers in healthcare, hospitality, retail, energy, education, and other mission-critical mobile work environments in the US and internationally. Most of the company’s business is generated from the sales of solutions in the healthcare market. These solutions help customers enhance the quality of care, safety, and patient and staff experience and improve operational efficiency. The company also provides solutions to luxury hotels, nuclear power facilities, schools, libraries, retail stores, and other environments where mobile workers need to communicate and access resources instantly.
Press Ganey held the second position in the US patient experience technology market in 2020. It is a leading provider of patient experience measurement, performance analytics, and strategic advisory solutions for healthcare organizations across the continuum of care. The company is committed to reducing patient and caregiver suffering and improving the safety, quality, and experience of care. The company offers solutions to hospitals, payers, and the life science industry. Its products include consumer experience platforms, patient experience platforms, employee experience platforms, member experience platforms, safety and high-reliability platforms, clinical excellence platforms, and strategic consulting platforms. The company provides patient experience platforms with tools like CAHPS & Regulatory, Dynamic Surveying, iRound, and NarrativeDX.
Patient Experience Technology Market by Component (Technology (Patient Rounding, Patient experience survey), Consulting Services) & Facility Type (Acute Care, Post Acute Care, Non Acute Care (Physicians Office, Clinics)) - US Forecasts to 2026
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