The global social media management market is projected to register a CAGR of 24.2% during the forecast period, reaching USD 51.8 billion by 2027 from an estimated USD 17.5 billion in 2022. Major drivers for the market include the rising need to focus on competitive intelligence, the growing need to drive search RoI for social media strategy, enhancement of customer experience with social media management, the shift of people toward the virtual realm due to COVID-19 and the increase in user engagement of social media using smartphones.
Some major players in the social media management market include Adobe (US), IBM (US), Google (US), Oracle (US), Salesforce (US), Sprout Social (US), Hootsuite (Canada), Meltwater (US), Sprinklr (US), Digimind (France), HubSpot (US), Qualtrics (US), Khoros (US), Cision (US), Zoho (India), Netbase (US), Talkwalker (Luxembourg), Buffer (US), Agorapulse (France), Sendible (UK), MavSocial (US), Emplifi (US), Synthesio (US), Eclincher (US), CreatorIQ (US), Slate Teams (US), Hunter Digital (US), AlchemyWorx (US), KAWO (China), Make Your Mark Digital (US), The Cirqle (Netherlands), Affable.ai (US), Loomly (US), Altorise (India), Socinova (India), and Promo Republic (US). These players have adopted various organic and inorganic growth strategies, such as new product launches, partnerships and collaborations, and mergers and acquisitions, to expand their presence in the social media management market.
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Adobe has been offering social media management solutions. It partnered with social media management platforms to support brands in delivering personalized and relevant experiences across the entire customer journey. The company offers Adobe Experience Cloud products. It is a collection of applications and services. It comes with various functionalities which help gather insights for audience, content management, campaign management, customer engagement, advertisement management, channel management, and more. It allows for measuring the success of campaigns, which helps predict and understand customer behavior. Adobe integrates with ML to optimize and test web and mobile applications. It offers a variety of products with an integrated set of solutions, for instance, Adobe Experience Manager, journey orchestration, campaign management, customer engagement, advertising management, and more. It offers business solutions to a broad clientele located in the Americas, Asia Pacific, Europe, and the Middle East & Africa.
IBM is a multinational technology and consulting corporation offering infrastructure, hosting, and consulting services. The company operates through five major business segments: Cloud and Cognitive Software, Global Business Services, Global Technology Services, Systems, and Global Financing. IBM Cloud has emerged as a platform of choice for all business applications, as it is AI-compatible. It is a unifying platform that integrates IBM’s capabilities with a single architecture and spans over public and private cloud platforms. With this powerful cloud platform, the company can cater to the requirements of different businesses across the globe. The company has a strong presence in the Americas, Europe, Middle East and Africa, and Asia Pacific, and clients in more than 175 countries. IBM is one of the major players in social media management. Within the past two years, IBM has shifted its focus from hardware business to digital, with increased investments toward data, analytics, and social media management.
Oracle is one of the leading providers of cloud and database solutions. The company’s business is divided into three major segments: cloud and license, hardware, and services. It caters to its diverse clientele across the globe. Its clients include midsized businesses and large enterprises. The company helps its customers in improving their business with its offerings, such as relational servers, application development tools, decision support tools, and enterprise business applications. It is present in more than 145 countries, with a workforce of 206,815 employees, serving more than 420,000 customers. It has a presence in North America, Europe, Asia Pacific, the Middle East & Africa, and Latin America. In the social media management market, Oracle offers two major services, Oracle Social Cloud and Oracle Social Engagement & Monitoring Cloud, which allow the customer to initiate better engagement with end users and simplifies CRM. It also comes with content management functionality where posts can be scheduled for the future. Customers can obtain real-time insights; it also comes with analytics functionality and more.
Sprout Social enables organizations and brands to be open, real, and empathetic on social media by offering a suite of deep listening and analytics, customer care, social media, and advocacy solutions. It helps organizations create real connections with consumers, which can further drive the business forward. The company offers solutions in various categories, including enterprises, agencies, small businesses, social management, customer care, advocacy, data and intelligence, and the software industry. It delivers powerful social media integrations across social platforms and customer management tools through centralized publishing, monitoring, engagement, and analytics. The various network integrations of Sprout Social are Facebook Management, Twitter Management, Instagram Management, LinkedIn Management, and Pinterest Management. Its vast customer base comprises over 20,000 organizations and brands, including Denver Nuggets, Edelman, Glassdoor, Vice, and Shopify. The Sprout platform of Sprout Social comprises social media management, social media engagement tools, social media publishing, and social listening.
Social Media Management Market by Component (Solutions, Services), Deployment Mode, Organization Size, Application (Competitive Intelligence, Sales and Marketing Management), Vertical (BFSI, Retail and Consumer Goods) & Region - Global Forecast to 2027
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