BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022
[130 Pages Report] MarketsandMarkets forecasts the Business Process as a Service (BPaaS) market to grow from USD 36.88 billion in 2016 to USD 68.76 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.3% during the forecast period. The major factors driving the BPaaS market include the growing need to comply with regulations and the need for business agility and a faster time-to-market.
Customer service and support business process is expected to grow at the fastest rate during the forecast period
The customer service and support business process is expected to witness the highest growth rate during the forecast period, as organizations are seeking for transformation of their customer service operations by decreasing the operational costs, while dynamically scaling up the operations associated to smaller product life cycles.
Banking, Financial Services, and Insurance (BFSI) vertical to account for the largest market share during the forecast period
The BFSI vertical is expected to have the largest market share during the forecast period, owing to the adoption of cloud solutions in this segment, which is expected to have enhanced its focus on achieving competences and rebalancing the expenses on systems, not in terms of Capital Expenditure (CAPEX) but Operating Expenditure (OPEX). Furthermore, the rising commercial and regulatory requirements are making the BFSI companies and Chief Information Officers (CIOs) reconsider their restricted adoption of BPaaS solutions.
North America is estimated to account for the largest market share in 2017
As per the geographic analysis, North America is estimated to hold the largest market share during the forecast period. The largest market share can be attributed to the presence of top BPaaS service providers, the globalization of managed cloud services, and the high adoption rate of cloud computing. North America constitutes developed economies, such as the US and Canada. These countries are significantly advanced in terms of technologies and its application deployments.
BPaaS Market Dynamics
The growing need to comply with regulations
The universal regulatory compliances apply to any kind of organization, be it SMEs or large organizations, and has laid specific guidelines regarding each process, starting from the process design to the process implementation. Similarly, industry-specific regulatory compliances lay out various compliance requirements with respect to various verticals. The Health Insurance Portability and Accountability Act (HIPAA), Health Information Technology for Economic and Clinical Health (HITECH), and Payment Card Industry Data Security Standard (PCI DSS) are a few regulations that have an impact on this market. In many cases, compliance management has become an overhead process instead of a regulatory process. Enterprises that have not implemented in-house compliances and internal audits are struggling to keep up with regulatory changes. The large enterprises face issues with the ever-changing government regulations. All the compliance adherence issues can be managed with the help of a BPaaS provider, who can implement BPaaS solutions that are capable of bridging the compliance gaps across verticals and accommodating changes in the existing regulations.
Scope of the BPaaS Market Report
|
Report Metrics |
Details |
|
Market size available for years |
20152022 |
|
Base year considered |
2016 |
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Forecast period |
20172022 |
|
Forecast units |
Billion (USD) |
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Segments covered |
By Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Deployment Type, Vertical, Application Area, and Region |
|
Geographies covered |
North America (US, Canada), Europe (UK, Germany, France, Rest of Europe), APAC (China, India, Philippines, Rest of APAC), Latin America (Brazil, Mexico, and Rest of Latin America), and MEA (Kingdom of Saudi Arabia (KSA), United Arab Emirates (UAE), South Africa, Rest of MEA) |
|
Companies covered |
Accenture (Republic of Ireland), Capgemini (France), Cognizant (US), EXL (US), IBM (US), Fujitsu (Japan), HCL (India), Genpact (UK), TCS (India), Wipro (India), Oracle (US), SAP (Germany), NTT Data (Japan), Microsoft (US), DXC (US), WNS (India), getsix (Poland), Concentrix (US), Conduent (US), Entercoms (US), Nuevora (US), Avaloq (Switzerland), Scheer (Germany), and aZaaS (Singapore) |
Key BPaaS Market Players
Accenture (Republic of Ireland), IBM (US), Capgemini (France), Cognizant (US), EXL (US), Fujitsu (Japan), Genpact (UK), HCL (India), TCS (India), and Wipro (India).
Recent Developments
- In October 2017, NGA Human Resources launched NGA HRX, which brings together, the best HR technologies and processes for employee interactions, including chatbots, Machine Learning (ML), case management, and analytics. These technologies are merged into a single conversational user experience. NGA HRX extends NGAs range of global payroll and HR outsourcing solutions.
- In August 2017, Cognizant acquired TMG Health, a leading national provider of BPO solutions for Medicare Advantage, Part D, and Medicaid managed plans. TMG Health's capabilities would expand the breadth of Cognizant's healthcare offerings and enable a wider range of regional and national healthcare organizations to harness the benefits of Cognizants BPaaS offering.
- In June 2016, TCS partnered with Sernova Financial, a provider of turn-key post-trade services, to deliver next-generation cloud-based derivative post-trade processing service on the Calypso platform. This partnership would also synergize the BPaaS models of the partners.
- In February 2016, Wipro acquired HPS, a leading technology and BPaaS service provider in the US health insurance industry. Following this acquisition, Wipro provides unique insights into the customers buying behavior and the lowering cost of healthcare and transforms the quality of member experience.
- In November 2015, Genpact partnered with BlackLine, a leader in Enhanced Finance Controls and Automation (EFCA) software. As a part of this partnership, Genpacts record-to-report process, domain-specific Finance and Accounting (F&A) expertise, and BlackLine's unified SaaS platform would be combined to provide a transformative end-to-end BPaaS solution, which would help global enterprises automate and optimize account reconciliation, manual journals, inter-company transactions, and traditional manual financial close processes.
Critical questions the report answers:
- Where will all these developments take the industry in the long term?
- What are the upcoming trends for the BPaaS Market?
- Which segment provides the most opportunity for growth?
- Who are the leading vendors operating in this market?
- What are the opportunities for new market entrants?
To speak to our analyst for a discussion on the above findings, click Speak to Analyst
Table of Contents
1 Introduction
1.1 Objectives of the Study
1.2 Market Definition
1.3 Market Scope
1.3.1 Markets Covered
1.3.2 Years Considered in the Report
1.4 Currency
1.5 Limitations
1.6 Stakeholders
2 Research Methodology
2.1 Research Data
2.1.1 Secondary Data
2.1.1.1 Key Data From Secondary Sources
2.1.2 Primary Data
2.1.2.1 Key Data From Primary Sources
2.1.2.2 Breakdown of Primaries
2.1.2.3 Key Industry Insights
2.2 Market Size Estimation
2.2.1 Bottom-Up Approach
2.2.2 Top-Down Approach
2.3 Market Breakdown and Data Triangulation
2.4 Research Assumption and Limitation
2.4.1 Assumptions
2.4.2 Limitations
3 Executive Summary
4 Premium Insights
4.1 Attractive Market Opportunities in the BPaaS Market
4.2 Market By Region
4.3 Market By Business Process
4.4 Market By Organization Size
4.5 Market By Deployment Type
4.6 Market By Application Area
4.7 Market By Vertical
4.8 Market Investment Scenario
5 BPaaS Market Overview
5.1 Introduction
5.2 Market Dynamics
5.2.1 Drivers
5.2.2 Restraints
5.2.3 Opportunities
5.2.4 Challenges
5.3 Business Process as a Service Architecture
5.4 Industry use Cases
5.4.1 Use Case #1
5.4.2 Use Case #2
5.4.3 Use Case #3
5.4.4 Use Case #4
5.4.5 Use Case #5
5.5 Impact of Disruptive Technologies
5.5.1 Artificial Intelligence (AI)
5.5.2 Robotic Process Automation (RPA)
6 BPaaS Market By Business Process
6.1 Introduction
6.2 Human Resource Management
6.3 Accounting and Finance
6.4 Sales and Marketing
6.5 Customer Service and Support
6.6 Procurement and Supply Chain Management
6.7 Operations
6.8 Others
7 BPaaS Market By Organization Size
7.1 Introduction
7.2 Small and Medium-Sized Enterprises
7.3 Large Enterprises
8 BPaaS Market By Deployment Type
8.1 Introduction
8.2 Public
8.3 Private
8.4 Hybrid
9 BPaaS Market By Vertical
9.1 Introduction
9.2 Banking, Financial Services, and Insurance
9.3 Telecom and IT/ITeS
9.4 Manufacturing
9.5 Ecommerce and Retail
9.6 Healthcare
9.7 Government
9.8 Others
10 BPaaS Market By Application Area
10.1 Introduction
10.2 Operational
10.3 Supportive
10.4 Managerial
10.5 Connected Markets
10.5.1 Mobile Bpm Market
10.5.2 Robotic Process Automation Market
10.5.3 Intelligent Process Automation Market
11 BPaaS Market By Region
11.1 Introduction
11.2 North America
11.2.1 US
11.2.2 Canada
11.3 Europe
11.3.1 UK
11.3.2 Germany
11.3.3 France
11.3.4 Rest of Europe
11.4 APAC
11.4.1 China
11.4.2 India
11.4.3 Philippines
11.4.4 Rest of APAC
11.5 Latin America
11.5.1 Brazil
11.5.2 Mexico
11.5.3 Rest of Latin America
11.6 Middle East and Africa
11.6.1 KSA
11.6.2 UAE
11.6.3 South Africa
11.6.4 Rest of MEA
12 Competitive Landscape
12.1 Competitive Leadership Mapping
12.1.1 Visionary Leaders
12.1.2 Innovators
12.1.3 Dynamic Differentiators
12.1.4 Emerging Companies
12.2 Market Ranking
12.3 Competitive Situation and Trends
12.3.1 New Product Launches, 20172019
12.3.2 Business Expansions, 20172019
12.3.3 Mergers and Acquisitions/Venture Funding, 20172019
12.3.4 Agreements and Partnerships, 20172019
13 Company Profiles
(Introduction, Products & Services, Strategy, & Analyst Insights, Developments, MnM View) *
13.1 Accenture
13.1.1 Business Overview
13.1.2 Company Snapshot
13.1.3 Financial Overview (Operating Income & R&D Expenditure,Business & Geographical Revenue Mix)
13.1.4 Products/Services Offered
13.1.5 Recent Developments
13.1.5.1 New Product Launches, 20172019
13.1.5.2 Business Expansions, 20172019
13.1.5.3 Mergers and Acquisitions/Venture Funding, 2017 2019
13.1.5.4 Agreements and Partnerships, 20172019
13.1.6 SWOT Analysis
13.1.7 MnM View
13.2 Capgemini
13.2.1 Business Overview
13.2.2 Company Snapshot
13.2.3 Financial Overview (Operating Income & R&D Expenditure,Business & Geographical Revenue Mix)
13.2.4 Products/Services Offered
13.2.5 Recent Developments
13.2.5.1 New Product Launches, 20172019
13.2.5.2 Business Expansions, 20172019
13.2.5.3 Mergers and Acquisitions/Venture Funding, 2017 2019
13.2.5.4 Agreements and Partnerships, 20172019
13.2.6 SWOT Analysis
13.2.7 MnM View
13.3 Cognizant
13.3.1 Business Overview
13.3.2 Company Snapshot
13.3.3 Financial Overview (Operating Income & R&D Expenditure,Business & Geographical Revenue Mix)
13.3.4 Products/Services Offered
13.3.5 Recent Developments
13.3.5.1 New Product Launches, 20172019
13.3.5.2 Business Expansions, 20172019
13.3.5.3 Mergers and Acquisitions/Venture Funding, 2017 2019
13.3.5.4 Agreements and Partnerships, 20172019
13.3.6 SWOT Analysis
13.3.7 MnM View
13.4 EXL
13.4.1 Business Overview
13.4.2 Company Snapshot
13.4.3 Financial Overview (Operating Income & R&D Expenditure,Business & Geographical Revenue Mix)
13.4.4 Products/Services Offered
13.4.5 Recent Developments
13.4.5.1 New Product Launches, 20172019
13.4.5.2 Business Expansions, 20172019
13.4.5.3 Mergers and Acquisitions/Venture Funding, 2017 2019
13.4.5.4 Agreements and Partnerships, 20172019
13.4.6 SWOT Analysis
13.4.7 MnM View
13.5 IBM
13.5.1 Business Overview
13.5.2 Company Snapshot
13.5.3 Financial Overview (Operating Income & R&D Expenditure,Business & Geographical Revenue Mix)
13.5.4 Products/Services Offered
13.5.5 Recent Developments
13.5.5.1 New Product Launches, 20172019
13.5.5.2 Business Expansions, 20172019
13.5.5.3 Mergers and Acquisitions/Venture Funding, 2017 2019
13.5.5.4 Agreements and Partnerships, 20172019
13.5.6 SWOT Analysis
13.5.7 MnM View
13.6 Fujitsu
13.7 HCL
13.8 Genpact
13.9 TCS
13.10 Wipro
13.11 Oracle
13.12 SAP
13.13 NTT Data
13.14 Microsoft
13.15 DXC
13.16 Other Companies
13.16.1 WNS
13.16.2 Getsix
13.16.3 Concentrix
13.16.4 Conduent
13.16.5 Entercoms
13.16.6 Proceedit
13.16.7 Nuevora
13.16.8 Avaloq
13.16.9 Scheer
13.16.10 Azaas
*Details on Marketsandmarkets View, Introduction, Product & Services, Strategy, & Analyst Insights, New Developments Might Not be Captured in Case of Unlisted Companies.
16 Appendix
16.1 Discussion Guide
16.2 Knowledge Store: Marketsandmarkets Subscription Portal
16.3 Introducing Rt: Real-Time Market Intelligence
16.4 Available Customization
16.5 Related Reports
16.6 Author Details
List of Tables (195 Tables)
Table 1 United States Dollar Exchange Rate, 20152019
Table 2 Factor Analysis
Table 3 BPaaS Market Size, By Business Process, 20172024 (USD Billion)
Table 4 Human Resource Management: Market Size, By Region, 20172024 (USD Billion)
Table 5 Accounting and Finance: Market Size, By Region, 20172024 (USD Billion)
Table 6 Sales and Marketing: Business Process as a Service Market Size, By Region, 20172024 (USD Billion)
Table 7 Customer Service and Support: Market Size By Region, 20172024 (USD Billion)
Table 8 Procurement and Supply Chain Management: BPaaS Market Size By Region, 20172024 (USD Billion)
Table 9 Operations: Market Size By Region, 20172024 (USD Billion)
Table 10 Others: Market Size By Region, 20172024 (USD Billion)
Table 11 BPaaS Market Size, By Organization Size, 20172024 (USD Billion)
Table 12 Small and Medium-Sized Enterprises: Market Size By Region, 20172024 (USD Billion)
Table 13 Small and Medium-Sized Enterprises: Market Size By Business Process, 20172024 (USD Billion)
Table 14 Large Enterprises: Business Process as a Service Market Size By Region, 20172024 (USD Billion)
Table 15 Large Enterprises: Market Size By Business Process, 20172024 (USD Billion)
Table 16 BPaaS Market Size, By Deployment Type, 20172024 (USD Billion)
Table 17 Public: Market Size By Region, 20172024 (USD Billion)
Table 18 Private: Market Size By Region, 20172024 (USD Billion)
Table 19 Hybrid: Market Size By Region, 20172024 (USD Billion)
Table 20 BPaaS Market Size, By Vertical, 20172024 (USD Billion)
Table 21 Banking, Financial Services, and Insurance: Business Process as a Service Market Size By Region, 20172024 (USD Billion)
Table 22 Telecom and IT/ITeS: Market Size By Region, 20172024 (USD Billion)
Table 23 Manufacturing: Market Size By Region, 20172024 (USD Billion)
Table 24 Ecommerce and Retail: BPaaS Market Size By Region, 20172024 (USD Billion)
Table 25 Healthcare: Market Size By Region, 20172024 (USD Billion)
Table 26 Government: Market Size By Region, 20172024 (USD Billion)
Table 27 Others: Market Size By Region, 20172024 (USD Billion)
Table 28 BPaaS Market Size, By Application Area, 20172024 (USD Billion)
Table 29 Operational: Market Size By Region, 20172024 (USD Billion)
Table 30 Supportive: Market Size By Region, 20172024 (USD Billion)
Table 31 Managerial: Market Size By Region, 20172024 (USD Billion)
Table 32 Connected Global Mobile BPM Market Size, By End Users, 20132020 (USD Million)
Table 33 Connected Enterprises: Market Size, By Services, 20132020 (USD Million)
Table 34 Connected SMES Market Size, By Services, 20132020 (USD Million)
Table 35 Connected Global Market Size, By Solution, 20132020 (USD Million)
Table 36 Connected Automation: Market Size, By Region, 20132020 (USD Million)
Table 37 Connected Automation: Market Size, By End User, 20132020 (USD Million)
Table 38 Connected Content & Document Management: Market Size, By Region, 20132020 (USD Million)
Table 39 Connected Content & Document Management: Market Size, By End User, 20132020 (USD Million)
Table 40 Connected Integration: BPaaS Market Size, By Region, 20132020 (USD Million)
Table 41 Connected Integration: Market Size, By End User, 20132020 (USD Million)
Table 42 Connected Monitoring & Optimization: Market Size, By Region, 20132020 (USD Million)
Table 43 Connected Monitoring & Optimization: Market Size, By End User, 20132020 (USD Million)
Table 44 Connected Process Modeling & Design: Mobile BPM Market Size, By Region, 20132020 (USD Million)
Table 45 Connected Process Modeling & Design: Market Size, By End User, 20132020 (USD Million)
Table 46 Connected Others: Market Size, By Region, 20132020 (USD Million)
Table 47 Connected Others: BPaaS Market Size, By End User, 20132020 (USD Million)
Table 48 Connected Robotic Process Automation Market, By Process, 20142022 (USD Million)
Table 49 Connected Automated Solution for RPA Market, By Industry, 20142022 (USD Million)
Table 50 Connected Decision Support and Management for Market, By Industry, 20142022 (USD Million)
Table 51 Connected Interaction Solution for Market, By Industry, 20142022 (USD Million)
Table 52 Connected Robotic Process Automation Market, By Operation, 20142022 (USD Million)
Table 53 Connected Robotic Process Automation Market, By Type, 20142022 (USD Million)
Table 54 Connected Robotic Process Automation Market, By Tool, 20142022 (USD Million)
Table 55 Connected Robotic Process Automation Tool Market, By Industry, 20142022 (USD Million)
Table 56 Connected Robotic Process Automation Tools Market, By Region, 20142022 (USD Million)
Table 57 Connected Robotic Process Automation Tools Market for BFSI, By Region, 20142022 (USD Million)
Table 58 Connected Robotic Process Automation Tools Market for Telecom and IT, By Region, 20142022 (USD Million)
Table 59 Connected Robotic Process Automation Tools Market for Travel, Hospitality, and Transportation, By Region, 20142022 (USD Million)
Table 60 Connected Robotic Process Automation Tools Market for Retail and Consumer Goods, By Region, 20142022 (USD Million)
Table 61 Connected Robotic Process Automation Tools Market for Manufacturing and Logistics, By Region, 20142022 (USD Million)
Table 62 Connected Robotic Process Automation Tools Market for Healthcare and Pharmaceutical, By Region, 20142022 (USD Million)
Table 63 Connected Robotic Process Automation Tools Market for the Other Industries, By Region, 20142022 (USD Million)
Table 64 Connected Robotic Process Automation Market, By Services, 20142022 (USD Million)
Table 65 Connected Intelligent Process Automation Market Size, By Component, 20162023 (USD Million)
Table 66 Connected Component: Market Size, By Region, 20162023 (USD Million)
Table 67 Connected Solutions: Market Size, By Type, 20162023 (USD Million)
Table 68 Connected Solutions: Market Size, By Region, 20162023 (USD Million)
Table 69 Connected Software Tools: BPaaS Market for Solutions, By Region, 20162023 (USD Million)
Table 70 Connected Platforms: Market for Solutions, By Region, 20162023 (USD Million)
Table 71 Connected Services: Market Size, By Type, 20162023 (USD Million)
Table 72 Connected Services: Market Size, By Region, 20162023 (USD Million)
Table 73 Connected Professional Services: Market Size, By Type, 20162023 (USD Million)
Table 74 Connected Professional Services: Market Size, By Region, 20162023 (USD Million)
Table 75 Connected Advisory/Consulting: Market for Professional Services, By Region, 20162023 (USD Million)
Table 76 Connected Design and Implementation: Market for Professional Services, By Region, 20162023 (USD Million)
Table 77 Connected Training: Market for Professional Services, By Region, 20162023 (USD Million)
Table 78 Connected Support and Maintenance: Market for Professional Services, By Region, 20162023 (USD Million)
Table 79 Connected Managed Services: Market Size, By Region, 20162023 (USD Million)
Table 80 BPaaS Market Size, By Region, 20172024 (USD Billion)
Table 81 North America: Market Size By Business Process, 20172024 (USD Billion)
Table 82 North America: Market Size By Organization Size, 20172024 (USD Billion)
Table 83 North America: Market Size By Vertical, 20172024 (USD Billion)
Table 84 North America: Human Resource Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 85 North America: Accounting and Finance Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 86 North America: Sales and Marketing Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 87 North America: Customer Service and Support Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 88 North America: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 89 North America: Operations Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 90 North America: Others Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 91 North America: Market Size By Application Area, 20172024 (USD Billion)
Table 92 North America: Market Size By Country, 20172024 (USD Billion)
Table 93 US: BPaaS Market Size By Business Process, 20172024 (USD Billion)
Table 94 US: Market Size By Organization Size, 20172024 (USD Billion)
Table 95 US: Market Size By Vertical, 20172024 (USD Billion)
Table 96 US: Human Resource Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 97 US: Accounting and Finance Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 98 US: Sales and Marketing Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 99 US: Customer Service and Support Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 100 US: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 101 US: Operations Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 102 US: Others Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 103 US: BPaaS Market Size By Application Area, 20172024 (USD Billion)
Table 104 Canada: Market Size By Business Process, 20172024 (USD Billion)
Table 105 Canada: Market Size By Organization Size, 20172024 (USD Billion)
Table 106 Canada: Market Size By Vertical, 20172024 (USD Billion)
Table 107 Canada: Human Resource Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 108 Canada: Accounting and Finance Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 109 Canada: Sales and Marketing Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 110 Canada: Customer Service and Support Business Process Market Size, By Organization Size, 20172024 USD Billion)
Table 111 Canada: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 112 Canada: Operations Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 113 Canada: Others Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 114 Canada: Market Size By Application Area, 20172024 (USD Billion)
Table 115 Europe: BPaaS Market Size, By Business Process, 20172024 (USD Billion)
Table 116 Europe: Market Size By Organization Size, 20172024 (USD Billion)
Table 117 Europe: Market Size By Vertical, 20172024 (USD Billion)
Table 118 Europe: Human Resource Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 119 Europe: Accounting and Finance Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 120 Europe: Sales and Marketing Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 121 Europe: Customer Service and Support Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 122 Europe: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 123 Europe: Operations Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 124 Europe: Others Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 125 Europe: Market Size By Application Area, 20172024 (USD Billion)
Table 126 Europe: Market Size By Country, 20172024 (USD Billion)
Table 127 Asia Pacific: BPaaS Market Size By Business Process, 20172024 (USD Billion)
Table 128 Asia Pacific: Market Size By Organization Size, 20172024 (USD Billion)
Table 129 Asia Pacific: Market Size By Vertical, 20172024 (USD Billion)
Table 130 Asia Pacific: Human Resource Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 131 Asia Pacific: Accounting and Finance Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 132 Asia Pacific: Sales and Marketing Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 133 Asia Pacific: Customer Service and Support Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 134 Asia Pacific: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 135 Asia Pacific: Operations Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 136 Asia Pacific: Others Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 137 Asia Pacific: Market Size By Application Area, 20172024 (USD Billion)
Table 138 Asia Pacific: Market Size By Country, 20172024 (USD Billion)
Table 139 Latin America: BPaaS Market Size, By Business Process, 20172024 (USD Billion)
Table 140 Latin America: Market Size, By Organization Size, 20172024 (USD Billion)
Table 141 Latin America: Market Size, By Vertical, 20172024 (USD Billion)
Table 142 Latin America: Human Resource Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 143 Latin America: Accounting and Finance Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 144 Latin America: Sales and Marketing Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 145 Latin America: Customer Service and Support Business Process Size, By Organization Size, 20172024 (USD Billion)
Table 146 Latin America: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 147 Latin America: Operations Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 148 Latin America: Others Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 149 Latin America: Market Size By Application Area, 20172024 (USD Billion)
Table 150 Latin America: Market Size By Country, 20172024 (USD Billion)
Table 151 Brazil: BPaaS Market Size By Business Process, 20172024 (USD Billion)
Table 152 Brazil: Market Size By Organization Size, 20172024 (USD Billion)
Table 153 Brazil: Market Size By Vertical, 20172024 (USD Billion)
Table 154 Brazil: Human Resource Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 155 Brazil: Accounting and Finance Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 156 Brazil: Sales and Marketing Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 157 Brazil: Customer Service and Support Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 158 Brazil: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 159 Brazil: Operations Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 160 Brazil: Others Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 161 Brazil: Market Size By Application Area, 20172024 (USD Billion)
Table 162 Mexico: BPaaS Market Size By Business Process, 20172024 (USD Billion)
Table 163 Mexico: Market Size By Organization Size, 20172024 (USD Billion)
Table 164 Mexico: Market Size By Vertical, 20172024 (USD Billion)
Table 165 Mexico: Human Resource Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 166 Mexico: Accounting and Finance Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 167 Mexico: Sales and Marketing Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 168 Mexico: Customer Service and Support Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 169 Mexico: Procurement and Supply Chain Management Business Process Market Size, By Organization Size 20172024 (USD Billion)
Table 170 Mexico: Operations Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 171 Mexico: Others Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 172 Mexico: Market Size By Application Area, 20172024 (USD Billion)
Table 173 Rest of Latin America: BPaaS Market Size By Business Process, 20172024 (USD Billion)
Table 174 Rest of Latin America: Market Size By Organization Size, 20172024 (USD Billion)
Table 175 Rest of Latin America: Market Size By Vertical, 20172024 (USD Billion)
Table 176 Rest of Latin America: Human Resource Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 177 Rest of Latin America: Accounting and Finance Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 178 Rest of Latin America: Sales and Marketing Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 179 Rest of Latin America: Customer Service and Support Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 180 Rest of Latin America: Procurement and Supply Chain Management Business Process Market Size By Organization Size, 20172024 (USD Billion)
Table 181 Rest of Latin America: Operations Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 182 Rest of Latin America: Others Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 183 Rest of Latin America Market Size By Application Area, 20172024 (USD Billion)
Table 184 Middle East and Africa: BPaaS Market Size, By Business Process, 20172024 (USD Billion)
Table 185 Middle East and Africa: Market Size By Organization Size, 20172024 (USD Billion)
Table 186 Middle East and Africa: Market Size By Vertical, 20172024 (USD Billion)
Table 187 Middle East and Africa: Human Resource Management Business Process Market Size, By Organization Size 20172024 (USD Billion)
Table 188 Middle East and Africa: Accounting and Finance Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 189 Middle East and Africa: Sales and Marketing Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 190 Middle East and Africa: Customer Service and Support Business Process Market Size, By Organization Size 20172024 (USD Billion)
Table 191 Middle East and Africa: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 192 Middle East and Africa: Operations Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 193 Middle East and Africa: Others Business Process Market Size, By Organization Size, 20172024 (USD Billion)
Table 194 Middle East and Africa: Market Size By Application Area, 20172024 (USD Billion)
Table 195 Middle East and America: Market Size By Country, 20172024 (USD Billion)
List of Figures (52 Figures)
Figure 1 BPaaS Market Segmentation
Figure 2 Market Research Design
Figure 3 Data Triangulation
Figure 4 BPaaS Market Size Estimation Methodology: Bottom-Up Approach
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 Business Process as a Service Market: Assumptions
Figure 7 BPaaS Market Snapshot
Figure 8 Market Top 3 Segments
Figure 9 Market Top 3 Business Processes
Figure 10 Market Top 3 Verticals, By Region
Figure 11 BPaaS Market By Region
Figure 12 Increasing Need for Reducing the Overall Operational Costs in Enterprises is Expected to be Driving the Market Growth
Figure 13 Asia Pacific is Expected to Witness the Highest Growth Rate During the Forecast Period
Figure 14 Customer Service and Support Business Process is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 15 Large Enterprises Segment is Expected to Have a Larger Market Share During the Forecast Period
Figure 16 Hybrid Deployment is Expected to Witness the Highest Growth Rate During the Forecast Period
Figure 17 Banking, Financial Services, and Insurance Vertical is Expected to Have the Largest Market Share During the Forecast Period
Figure 18 Operational Application Area is Expected to Have the Largest Market Share During the Forecast Period
Figure 19 Asia Pacific is Expected to Have the Highest Growth Rate During the Forecast Period
Figure 20 BPaaS Market: Drivers, Restraints, Opportunities, and Challenges
Figure 21 Human Resource Management Business Process is Expected to Hold the Largest Market Size During the Forecast Period
Figure 22 Small and Medium-Sized Enterprises Segment is Expected to Grow at a Higher CAGR During the Forecast Period
Figure 23 Banking, Financial Services, and Insurance Vertical is Expected to Have the Largest Market Size During the Forecast Period
Figure 24 Asia Pacific is Expected to Have the Largest Market Size in 2022
Figure 25 Asia Pacific is Expected to Witness the Highest Growth Rate During the Forecast Period
Figure 26 North America: Market Snapshot
Figure 27 Asia Pacific: Market Snapshot
Figure 28 Key Developments By Leading Players in the BPaaS Market During 20152017
Figure 29 Market Evaluation Framework
Figure 30 Accenture: Company Snapshot
Figure 31 Accenture: SWOT Analysis
Figure 32 Capgemini: Company Snapshot
Figure 33 Capgemini: SWOT Analysis
Figure 34 Cognizant: Company Snapshot
Figure 35 Cognizant: SWOT Analysis
Figure 36 EXL: Company Snapshot
Figure 37 EXL: SWOT Analysis
Figure 38 IBM: Company Snapshot
Figure 39 IBM: SWOT Analysis
Figure 40 Fujitsu: Company Snapshot
Figure 41 HCL: Company Snapshot
Figure 42 Genpact: Company Snapshot
Figure 43 TCS: Company Snapshot
Figure 44 Wipro: Company Snapshot
Figure 45 Oracle: Company Snapshot
Figure 46 SAP: Company Snapshot
Figure 47 NTT Data: Company Snapshot
Figure 48 Microsoft: Company Snapshot
Figure 49 DXC: Company Snapshot
Figure 50 WNS: Company Snapshot
Figure 51 Concentrix: Company Snapshot
Figure 52 Conduent: Company Snapshot
The study consists of 4 major activities to estimate the current market size of the BPaaS market. An extensive secondary research was done to collect information on the market, the peer market, and the parent market. The next step was to validate these findings, assumptions, and sizing with the industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. Thereafter, the market breakup and data triangulation procedures were used to estimate the market size of the segments and subsegments of the BPaaS market.
Secondary Research
In the secondary research process, various secondary sources such as D&B Hoovers and Bloomberg BusinessWeek have been referred to for identifying and collecting information for the study. Secondary sources included annual reports, press releases, and investor presentations of companies; whitepapers, certified publications, and articles by recognized authors, gold standard and silver standard websites, Research and Development (R&D) organizations, regulatory bodies, and databases.
Primary Research
Various primary sources from both supply and demand sides of the BPaaS market were interviewed to obtain qualitative and quantitative information for the study. The primary sources from the supply side included industry experts, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), marketing directors, technology and innovation directors, and related key executives from various vendors of BPaaS solutions, associated service providers, and system integrators operating in the targeted regions. All possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. Following is the profile breakup of primary respondents:
To know about the assumptions considered for the study, download the pdf brochure
BPaaS Market Size Estimation
Both top-down and bottom-up approaches were used to estimate and validate the total size of the BPaaS market. The methods were also used extensively to estimate the size of various subsegments in the market. The research methodology used to estimate the market size includes the following:
- The key players in the market were identified through extensive secondary research.
- The market size, in terms of value, was determined through primary and secondary research processes.
- All percentage shares, splits, and breakups were determined using secondary sources and verified through primary sources.
Data Triangulation
With data triangulation and validation through primary interviews, the exact value of the overall parent market size was determined and confirmed using the study. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segmentation.
Report Objectives
- To define, determine, and forecast the global Business Process as a Service (BPaaS) market by business process, organization size, vertical, and region from 2017 to 2022, and analyze the various macro and microeconomic factors that affect the market growth
- To forecast the size of the market segments with respect to the 5 main regions, namely, North America, Europe, Latin America, Asia Pacific (APAC), and Middle East and Africa (MEA)
- To provide detailed information regarding the major factors influencing the growth of the BPaaS market (drivers, restraints, opportunities, and challenges)
- To analyze each submarket with respect to individual growth trends, prospects, and contribution to the total BPaaS market
- To analyze the market opportunities for stakeholders by identifying the high-growth segments in the market
- To profile key market players; provide a comparative analysis on the basis of business overviews, regional presence, product offerings, business strategies, and key financials; and illustrate the competitive landscape of the market
- To track and analyze competitive developments, such as mergers and acquisitions, product developments, partnerships and collaborations, and Research and Development (R&D) activities in the market
Available Customizations
With the given market data, MarketsandMarkets offers customizations as per the companys specific requirements. The following customization options are available for the report:
Geographic Analysis
- Further country-level breakdown of the North American BPaaS market
- Further country-level breakdown of the European market
- Further country-level breakdown of the APAC BPaaS market
- Further country-level breakdown of the MEA market
- Further country-level breakdown of the Latin American BPaaS market
Company Information
- Detailed analysis and profiling of additional market players
Growth opportunities and latent adjacency in BPaaS Market
Gather insights into Contact -center, Accounts Payable Automation, BPM, market by country and segment in GCC, India and Africa , competition , pricing etc.
Need insights on solution-specifc BPaaS offerings
Understand the established BPaaS offerings by vertical/ horizontals and by specialist/niche players.
Indepth understanding of the Business Process Management.
Deep-dive understanding of the BPaaS offerings.
Analyse the trends of market in BPO/BPS.
Detailed understanding of the BPaaS.
Interested in BPaaS solutions and offerings available for the Banking and Financial Services (BFSI) sector.