HOME Top Market Reports BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022

BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022

By: marketsandmarkets.com
Publishing Date: December 2017
Report Code: TC 1440

 

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The BPaaS market is expected to grow from USD 36.88 Billion in 2016 to USD 68.76 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.3%. The base year considered for the study is 2016 and the forecast period considered is 2017–2022.

Objectives of the Study

  • To define, determine, and forecast the global BPaaS market by business process, organization size, vertical, and region from 2017 to 2022, and analyze the various macro and microeconomic factors that affect the market growth
  • To forecast the size of the market segments with respect to the 5 main regions, namely, North America, Europe, Latin America, Asia Pacific (APAC), and Middle East and Africa (MEA)
  • To provide detailed information regarding the major factors influencing the growth of the BPaaS market (drivers, restraints, opportunities, and challenges)
  • To analyze each submarket with respect to individual growth trends, prospects, and contribution to the total market
  • To analyze the market opportunities for stakeholders by identifying the high-growth segments in the market
  • To profile key market players; provide a comparative analysis on the basis of the business overview, regional presence, product offerings, business strategies, and key financials; and illustrate the competitive landscape of the market
  • To track and analyze competitive developments, such as mergers and acquisitions, product developments, partnerships and collaborations, and R&D activities in the market

The research methodology used to estimate and forecast the BPaaS market began with capturing data from the key vendor revenues and the market size of the individual segments through secondary sources, industry associations, and trade journals, such as the Journal of Internet Services and Applications (JISA) and the Association of Business Process Management Professionals (ABPMP). The bottom-up procedure was employed to arrive at the overall market size of the BPaaS market from the individual segments. After arriving at the overall market size, the total market was split into several segments and subsegments, which were then verified through primary research by conducting extensive interviews with key industry personnel, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), directors, and executives. The data triangulation and market breakdown procedures were employed to complete the overall market engineering process and arrive at the exact statistics for all the segments and subsegments.

The breakdown of the profiles of the primary discussion participants is depicted in the figure below:

Business Process as a Service (BPAAS) Market

To know about the assumptions considered for the study, download the pdf brochure

The BPaaS market ecosystem includes players, such as Accenture (Republic of Ireland), IBM (US), Capgemini (France), Cognizant (US), EXL (US), Fujitsu (Japan), Genpact (UK), HCL (India), TCS (India), and Wipro (India)

Key Target Audience

  • Cloud service providers
  • IT companies
  • Professional and managed service providers
  • Global BPaaS companies
  • Government and research organizations
  • Association and industry bodies
  • Technology providers

Scope of the Report

The BPaaS market takes into account, the business process, organization size, vertical, and region to arrive at the global market size of BPaaS during the forecast period.

By Business Process

  • Human Resource Management (HRM)
  • Accounting and Finance
  • Sales and Marketing
  • Customer Service and Support
  • Procurement and Supply Chain Management
  • Operations
  • Others (Legal and R&D)

By Organization Size

  • Small and Medium-Sized Enterprises (SMEs)
  • Large Enterprises

By Vertical

  • Banking, Financial Services, and Insurance (BFSI) 
  • Telecom and IT/ITES
  • Manufacturing 
  • eCommerce and Retail
  • Healthcare
  • Government
  • Others (Media and Entertainment, and Education)

By Region

  • North America
  • Europe
  • APAC
  • MEA
  • Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific requirements. The following customization options are available for the report:

Geographic Analysis

  • Further country-level breakdown of the North American BPaaS market
  • Further country-level breakdown of the European market
  • Further country-level breakdown of the APAC market
  • Further country-level breakdown of the MEA market
  • Further country-level breakdown of the Latin American BPaaS market

Company Information

  • Detailed analysis and profiling of additional market players

Table of Contents

1 Introduction (Page No. - 13)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
    1.4 Years Considered for the Study
    1.5 Currency
    1.6 Stakeholders

2 Research Methodology (Page No. - 17)
    2.1 Research Data
           2.1.1 Secondary Data
           2.1.2 Primary Data
                    2.1.2.1 Breakdown of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 Market Size Estimation
    2.3 Research Assumptions
    2.4 Limitations

3 Executive Summary (Page No. - 24)

4 Premium Insights (Page No. - 29)
    4.1 Attractive Market Opportunities in the BPaaS Market
    4.2 Market By Region
    4.3 Market By Business Process
    4.4 Market By Organization Size
    4.5 Market By Vertical
    4.6 Market Market Investment Scenario

5 BPaaS Market Overview (Page No. - 33)
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
                    5.2.1.1 Cost-Effectiveness and Lower Tco are Expected to Drive the Enterprises to Adopt Bpaas Solutions
                    5.2.1.2 The Growing Need to Comply With Regulations
                    5.2.1.3 Bpaas Offers Business Agility and A Faster Time-To-Market
                    5.2.1.4 The Increasing Adoption Rate of Bpaas Among the Smes
           5.2.2 Restraints
                    5.2.2.1 Rising Concerns Over Data Security
           5.2.3 Opportunities
                    5.2.3.1 Focus on Multi-Process Business Workflow
                    5.2.3.2 Bpaas Solutions Embed Analytical Capabilities, Providing Vital Business Process Insights
           5.2.4 Challenges
                    5.2.4.1 Integration Challenges With the Third-Party Bpaas Vendors
                    5.2.4.2 Outages and Third-Party Dependence
    5.3 Business Process as a Service Architecture

6 BPaaS Market, By Business Process (Page No. - 38)
    6.1 Introduction
    6.2 Human Resource Management
    6.3 Accounting and Finance
    6.4 Sales and Marketing
    6.5 Customer Service and Support
    6.6 Procurement and Supply Chain Management
    6.7 Operations
    6.8 Others

7 BPaaS Market, By Organization Size (Page No. - 47)
    7.1 Introduction
    7.2 Small and Medium-Sized Enterprises
    7.3 Large Enterprises

8 BPaaS Market, By Vertical (Page No. - 52)
    8.1 Introduction
    8.2 Banking, Financial Services, and Insurance
    8.3 Telecom and It/Ites
    8.4 Manufacturing
    8.5 Ecommerce and Retail
    8.6 Healthcare
    8.7 Government
    8.8 Others

9 BPaaS Market, By Region (Page No. - 61)
    9.1 Introduction
    9.2 North America
    9.3 Europe
    9.4 Asia Pacific
    9.5 Latin America
    9.6 Middle East and Africa

10 Competitive Landscape (Page No. - 88)
     10.1 Overview
     10.2 Market Ranking Analysis
     10.3 Competitive Scenario
             10.3.1 New Product Launches, 2015—2017
             10.3.2 Business Expansions, 2015—2017
             10.3.3 Mergers and Acquisitions/Venture Funding, 2015—2017
             10.3.4 Agreements and Partnerships, 2015—2017

11 Company Profiles (Page No. - 93)
(Introduction, Products & Services, Strategy, & Analyst Insights, Developments, MnM View)*
     11.1 Accenture
     11.2 Capgemini
     11.3 Cognizant
     11.4 EXL
     11.5 IBM
     11.6 Fujitsu
     11.7 HCL
     11.8 Genpact
     11.9 TCS
     11.10 Wipro

*Details on Marketsandmarkets View, Introduction, Product & Services, Strategy, & Analyst Insights, New Developments Might Not Be Captured in Case of Unlisted Companies.

12 Appendix (Page No. - 123)
     12.1 Discussion Guide
     12.2 Knowledge Store: Marketsandmarkets Subscription Portal
     12.3 Introducing RT: Real-Time Market Intelligence
     12.4 Available Customization
     12.5 Related Reports
     12.6 Author Details


List of Tables (73 Tables)

Table 1 United States Dollar Exchange Rate, 2014–2017
Table 2 BPaaS Market Size, By Business Process, 2015–2022 (USD Billion)
Table 3 Human Resource Management: Market Size, By Region, 2015–2022 (USD Billion)
Table 4 Accounting and Finance: Market Size, By Region, 2015–2022 (USD Billion)
Table 5 Sales and Marketing: Market Size, By Region, 2015–2022 (USD Billion)
Table 6 Customer Service and Support: Market Size By Region, 2015–2022 (USD Billion)
Table 7 Procurement and Supply Chain Management: Market Size By Region, 2015–2022 (USD Billion)
Table 8 Operations: Market Size By Region, 2015–2022 (USD Billion)
Table 9 Others: Market Size By Region, 2015–2022 (USD Billion)
Table 10 BPaaS Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 11 Small and Medium-Sized Enterprises: Market Size By Region, 2015–2022 (USD Billion)
Table 12 Small and Medium-Sized Enterprises: Market Size By Business Process, 2015–2022 (USD Billion)
Table 13 Large Enterprises: Market Size By Region, 2015–2022 (USD Billion)
Table 14 Large Enterprises: Market Size By Business Process, 2015–2022 (USD Billion)
Table 15 BPaaS Market Size, By Vertical, 2015–2022 (USD Billion)
Table 16 Banking, Financial Services, and Insurance: Market Size By Region, 2015–2022 (USD Billion)
Table 17 Telecom and It/Ites: Market Size By Region, 2015–2022 (USD Billion)
Table 18 Manufacturing: Market Size By Region, 2015–2022 (USD Billion)
Table 19 Ecommerce and Retail: BPaaS Market Size By Region, 2015–2022 (USD Billion)
Table 20 Healthcare: Market Size By Region, 2015–2022 (USD Billion)
Table 21 Government: Market Size,By Region, 2015–2022 (USD Billion)
Table 22 Others: Market Size By Region, 2015–2022 (USD Billion)
Table 23 BPaaS Market Size, By Region, 2015–2022 (USD Billion)
Table 24 North America: BPaaS Market Size By Business Process, 2015–2022 (USD Billion)
Table 25 North America: Market Size By Organization Size, 2015–2022 (USD Billion)
Table 26 North America: Market Size By Vertical, 2015–2022 (USD Billion)
Table 27 North America: Human Resource Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 28 North America: Accounting and Finance Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 29 North America: Sales and Marketing Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 30 North America: Customer Service and Support Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 31 North America: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 32 North America: Operations Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 33 North America: Others Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 34 Europe: BPaaS Market Size, By Business Process, 2015–2022 (USD Billion)
Table 35 Europe: Market Size By Organization Size, 2015–2022 (USD Billion)
Table 36 Europe: Market Size By Vertical, 2015–2022 (USD Billion)
Table 37 Europe: Human Resource Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 38 Europe: Accounting and Finance Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 39 Europe: Sales and Marketing Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 40 Europe: Customer Service and Support Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 41 Europe: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 42 Europe: Operations Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 43 Europe: Others Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 44 Asia Pacific: BPaaS Market Size By Business Process, 2015–2022 (USD Billion)
Table 45 Asia Pacific: Market Size By Organization Size, 2015–2022 (USD Billion)
Table 46 Asia Pacific: Market Size By Vertical, 2015–2022 (USD Billion)
Table 47 Asia Pacific: Human Resource Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 48 Asia Pacific: Accounting and Finance Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 49 Asia Pacific: Sales and Marketing Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 50 Asia Pacific: Customer Service and Support Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 51 Asia Pacific: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 52 Asia Pacific: Operations Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 53 Asia Pacific: Others Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 54 Latin America: BPaaS Market Size, By Business Process, 2015–2022 (USD Billion)
Table 55 Latin America: Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 56 Latin America: Market Size, By Vertical, 2015–2022 (USD Billion)
Table 57 Latin America: Human Resource Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 58 Latin America: Accounting and Finance Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 59 Latin America: Sales and Marketing Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 60 Latin America: Customer Service and Support Business Process Size, By Organization Size, 2015–2022 (USD Billion)
Table 61 Latin America: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 62 Latin America: Operations Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 63 Latin America: Others Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 64 Middle East and Africa: BPaaS Market Size, By Business Process, 2015–2022 (USD Billion)
Table 65 Middle East and Africa: Market Size By Organization Size, 2015–2022 (USD Billion)
Table 66 Middle East and Africa: Market Size By Vertical, 2015–2022 (USD Billion)
Table 67 Middle East and Africa: Human Resource Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 68 Middle East and Africa: Accounting and Finance Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 69 Middle East and Africa: Sales and Marketing Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 70 Middle East and Africa: Customer Service and Support Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 71 Middle East and Africa: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 72 Middle East and Africa: Operations Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 73 Middle East and Africa: Others Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)


List of Figures (42 Figures)

Figure 1 BPaaS Market Segmentation
Figure 2 Market Research Design
Figure 3 Data Triangulation
Figure 4 Market Size Estimation Methodology: Bottom-Up Approach
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 BPaaS Market: Assumptions
Figure 7 Market Snapshot
Figure 8 Market Top 3 Segments
Figure 9 Market Top 3 Business Processes
Figure 10 Market Top 3 Verticals, By Region
Figure 11 BPaaS Market By Region
Figure 12 Increasing Need for Reducing the Overall Operational Costs in Enterprises is Expected to Be Driving the Market Growth
Figure 13 Asia Pacific is Expected to Witness the Highest Growth Rate During the Forecast Period
Figure 14 Customer Service and Support Business Process is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 15 Large Enterprises Segment is Expected to Have A Larger Market Share During the Forecast Period
Figure 16 Banking, Financial Services, and Insurance Vertical is Expected to Have the Largest Market Share During the Forecast Period
Figure 17 Asia Pacific is Expected to Have the Highest Growth Rate During the Forecast Period
Figure 18 BPaaS Market: Drivers, Restraints, Opportunities, and Challenges
Figure 19 Human Resource Management Business Process is Expected to Hold the Largest Market Size During the Forecast Period
Figure 20 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 21 Banking, Financial Services, and Insurance Vertical is Expected to Have the Largest Market Size During the Forecast Period
Figure 22 Asia Pacific is Expected to Have the Largest Market Size in 2022
Figure 23 Asia Pacific is Expected to Witness the Highest Growth Rate During the Forecast Period
Figure 24 North America: Market Snapshot
Figure 25 Asia Pacific: Market Snapshot
Figure 26 Key Developments By Leading Players in the BPaaS Market During 2015–2017
Figure 27 Market Evaluation Framework
Figure 28 Accenture: Company Snapshot
Figure 29 Accenture: SWOT Analysis
Figure 30 Capgemini: Company Snapshot
Figure 31 Capgemini: SWOT Analysis
Figure 32 Cognizant: Company Snapshot
Figure 33 Cognizant: SWOT Analysis
Figure 34 EXL: Company Snapshot
Figure 35 EXL: SWOT Analysis
Figure 36 IBM: Company Snapshot
Figure 37 IBM: SWOT Analysis
Figure 38 Fujitsu: Company Snapshot
Figure 39 HCL: Company Snapshot
Figure 40 Genpact: Company Snapshot
Figure 41 TCS: Company Snapshot
Figure 42 Wipro: Company Snapshot

The BPaaS market size is expected to grow from USD 40.20 Billion in 2017 to USD 68.76 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.3%. The major drivers of the BPaaS market include the growing need to comply with regulations, the focus on cost-effectiveness and lower Total Cost of Ownership (TCO), and the need for business agility and a faster time-to-market.

The scope of the report covers the BPaaS market analysis by business process, organization size, vertical, and region. The Human Resource Management (HRM) business process is expected to have the largest market share during the forecast period, owing to the need for updating the existing HRM systems in a sustainable model and the flexibility for operating the cloud-based HRM systems. The customer service and support business process is expected to grow at the highest CAGR during the forecast period, as organizations are seeking to transform their customer service operations by decreasing the operational costs, while dynamically scaling up the operations associated to smaller product life cycles.

The large enterprises segment is expected to have the largest market share during the forecast period, owing to the need to reduce the high Capital Expenditure (CAPEX) and Operating Expenditure (OPEX). Large enterprises have dedicated in-house IT resources and larger IT budgets to consider the adoption of the as-a-service model for their business processes. The Small and Medium-Sized Enterprises (SMEs) segment is expected to grow at the highest rate, owing to the high adoption of BPaaS solutions among the SMEs to gain operational efficiency and result in decreased CAPEX, desired outcomes, and improved business efficiency.

The Banking, Financial Services, and Insurance (BFSI) vertical is estimated to have the largest market share during the forecast period, owing to the adoption of cloud solutions, which has enhanced the focus on achieving competences and rebalancing the expenses on systems. The eCommerce and retail vertical is expected to grow at the highest rate, as BPaaS can help the small-sized and online retailers in improving their marketing, sales, and services’ and lowering the cost of ownership.

Business Process as a Service (BPAAS) Market

As per the geographic analysis, North America is expected to hold the largest market share, due to the presence of the top BPaaS service providers, the globalization of managed cloud services, and the high adoption rate of cloud computing in this region. Asia Pacific (APAC) is expected to witness the highest growth rate in the BPaaS market during the forecast period, due to the increased adoption of BPaaS, owing to its agility, scalability, and efficient pay-per-usage benefits, with an enhanced cloud infrastructure and security.

The major factor that are expected to limit the growth of the BPaaS market includes the rising concern over data security. The major vendors profiled in the report include Accenture (Republic of Ireland), IBM (US), Capgemini (France), Cognizant (US), EXL (US), Fujitsu (Japan), Genpact (UK), HCL (India), TCS (India), and Wipro (India).

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