BPaaS Market

BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022

Report Code: TC 1440 Dec, 2017, by marketsandmarkets.com

[130 Pages Report] The market for Business Process as a Service (BPaaS) market size is expected to grow from USD 40.2 billion in 2017 to USD 68.8 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.3%. Major growth drivers of the BPaaS market include the growing need to comply with regulations, the focus on cost-effectiveness and lower Total Cost of Ownership (TCO), and the need for business agility and a faster time-to-market.

BPaaS Market

Based on business process, the Human Resource Management (HRM) business process to hold the largest market size during the forecast period

The Human Resource Management (HRM) business process is expected to have the largest market share during the forecast period, owing to the need for updating the existing HRM systems in a sustainable model and the flexibility for operating the cloud-based HRM systems. Automation and standardization, the increasing demand for globalized solutions and standardized processes, and the continuous requirement for cost-cutting are expected to drive the growth of the HRM business process segment

Based on organization size, SMEs segment to grow at the highest CAGR during the forecast period.

The Small and Medium-Sized Enterprises (SMEs) segment is expected to grow at the highest rate, owing to the high adoption of BPaaS solutions among the SMEs to gain operational efficiency and result in decreased CAPEX, desired outcomes, and improved business efficiency.

Based on vertical, BFSI to hold the largest market size during the forecast period

The Banking, Financial Services, and Insurance (BFSI) vertical is estimated to have the largest market share during the forecast period, owing to the adoption of cloud solutions, which has enhanced the focus on achieving competences and rebalancing the expenses on systems.

BPaaS Market

North America to hold the largest market size during the forecast period

North America is expected to hold the largest market share, due to the presence of the top BPaaS service providers, the globalization of managed cloud services, and the high adoption rate of cloud computing in this region. Asia Pacific (APAC) is expected to witness the highest growth rate in the BPaaS market during the forecast period, due to the increased adoption of BPaaS, owing to its agility, scalability, and efficient pay-per-usage benefits, with an enhanced cloud infrastructure and security.

Key market players

Major vendors in the global BPaaS market include Accenture (Republic of Ireland), IBM (US), Capgemini (France), Cognizant (US), EXL (US), Fujitsu (Japan), Genpact (UK), HCL (India), TCS (India), and Wipro (India). These companies have adopted various strategies such as acquisitions; expansions; new product launches and product enhancements; and partnerships, agreements, and collaborations to cater to the growing demand for BPaaS solutions across the globe as well as to strengthen their position in the market.

Scope of the report

Report Metrics

Details

Market size available for years

2015–2022

Base year considered

2016

Forecast period

2017–2022

Forecast units

Billion (USD)

Segments covered

Business Process, Organization Size, Vertical, and Regions

Geographies covered

North America, Europe, Asia Pacific, Latin America, and Middle East & Africa

Companies covered

Accenture (Republic of Ireland), IBM (US), Capgemini (France), Cognizant (US), EXL (US), Fujitsu (Japan), Genpact (UK), HCL (India), TCS (India), and Wipro (India).

The research report categorizes the BPaaS market based on business process, organization size, verticals, and regions.

Based on Business Process, the BPaaS market has the following segments:

  • Human Resource Management (HRM)
  • Accounting and Finance
  • Sales and Marketing
  • Customer Service and Support
  • Procurement and Supply Chain Management
  • Operations
  • Others (Legal and R&D)

Based on Organization Size, the BPaaS market has the following segments:

  • Small and Medium-Sized Enterprises (SMEs)
  • Large Enterprises

Based on Vertical, the BPaaS market has the following segments:

  • Banking, Financial Services, and Insurance (BFSI) 
  • Telecom and IT/ITES
  • Manufacturing 
  • eCommerce and Retail
  • Healthcare
  • Government
  • Others (Media and Entertainment, and Education)

Based on Region, the BPaaS market has the following segments

  • North America
  • Europe
  • APAC
  • MEA
  • Latin America

Recent Developments

  • In August 2017, Cognizant acquired TMG Health, a leading national provider of BPO solutions for Medicare Advantage, Part D, and Medicaid managed plans. TMG Health's capabilities would expand the breadth of Cognizant's healthcare offerings and enable a wider range of regional and national healthcare organizations to harness the benefits of Cognizant’s BPaaS offering.
  • In January 2017, Wipro partnered with Tradeshift, a cloud platform provider that connects buyers, suppliers, and their processes. This partnership is aimed at increasing the digitalization and automation across source-to-pay processes.
  • In June 2016, TCS partnered with Sernova Financial, a provider of turn-key post-trade services, to deliver next-generation cloud-based derivative post-trade processing service on the Calypso platform. This partnership would also synergize the BPaaS models of the partners.
  • In December 2015, Fujitsu launched Smart Biz Connect for Finance, a mobile Backend-as-a-Service (mBaaS) open platform. Smart Biz Connect includes pre-built, cloud-based implementations of functions that are needed for the development and provisioning of smartphone application services, including member registration and authentication, and push notifications.
  • In November 2015, Genpact partnered with BlackLine, a leader in EFCA software. As a part of this partnership, Genpact’s record-to-report process and domain-specific F&A expertise, and BlackLine's unified SaaS platform would be combined to provide a transformative end-to-end BPaaS solution, which would help global enterprises automate and optimize account reconciliation, manual journals, inter-company transactions, and traditional manual financial close processes.

Critical Questions the Report Answers

  • What are the current technology trends that are driving the BPaaS market?
  • What is the adoption of BPaaS solutions in various business processes?
  • Where will all these developments take the industry in the mid to long-term?
  • Which companies are the top vendors in the BPaaS market and what is their competitive analysis?
  • What are the drivers and challenges of the BPaaS market?

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

Table of Contents

1 Introduction (Page No. - 13)
    1.1 Objectives of the Business process as a service market Study
    1.2 Market Definition
    1.3 Market Scope
    1.4 Years Considered for the Study
    1.5 Currency
    1.6 Stakeholders

2 Research Methodology (Page No. - 17)
    2.1 Research Data
           2.1.1 Secondary Data
           2.1.2 Primary Data
                    2.1.2.1 Breakdown of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 BPaaS Market Size Estimation
    2.3 Research Assumptions
    2.4 Limitations

3 Executive Summary (Page No. - 24)

4 Premium Insights (Page No. - 29)
    4.1 Attractive Market Opportunities in the Market
    4.2 Market By Region
    4.3 Market By Business Process
    4.4 Market By Organization Size
    4.5 Market By Vertical
    4.6 Market Market Investment Scenario

5 BPaaS Market Overview (Page No. - 33)
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
                    5.2.1.1 Cost-Effectiveness and Lower Tco are Expected to Drive the Enterprises to Adopt Bpaas Solutions
                    5.2.1.2 The Growing Need to Comply With Regulations
                    5.2.1.3 Bpaas Offers Business Agility and A Faster Time-To-Market
                    5.2.1.4 The Increasing Adoption Rate of Bpaas Among the Smes
           5.2.2 Restraints
                    5.2.2.1 Rising Concerns Over Data Security
           5.2.3 Opportunities
                    5.2.3.1 Focus on Multi-Process Business Workflow
                    5.2.3.2 Bpaas Solutions Embed Analytical Capabilities, Providing Vital Business Process Insights
           5.2.4 Challenges
                    5.2.4.1 Integration Challenges With the Third-Party Bpaas Vendors
                    5.2.4.2 Outages and Third-Party Dependence
    5.3 Business Process as a Service Architecture

6 Business process as a service market, By Business Process (Page No. - 38)
    6.1 Introduction
    6.2 Human Resource Management
    6.3 Accounting and Finance
    6.4 Sales and Marketing
    6.5 Customer Service and Support
    6.6 Procurement and Supply Chain Management
    6.7 Operations
    6.8 Others

7 BPaaS Market, By Organization Size (Page No. - 47)
    7.1 Introduction
    7.2 Small and Medium-Sized Enterprises
    7.3 Large Enterprises

8 Business process as a service market, By Vertical (Page No. - 52)
    8.1 Introduction
    8.2 Banking, Financial Services, and Insurance
    8.3 Telecom and It/Ites
    8.4 Manufacturing
    8.5 Ecommerce and Retail
    8.6 Healthcare
    8.7 Government
    8.8 Others

9 BPaaS Market, By Region (Page No. - 61)
    9.1 Introduction
    9.2 North America
    9.3 Europe
    9.4 Asia Pacific
    9.5 Latin America
    9.6 Middle East and Africa

10 Competitive Landscape (Page No. - 88)
     10.1 Overview
     10.2 Market Ranking Analysis
     10.3 Competitive Scenario
             10.3.1 New Product Launches, 2015—2017
             10.3.2 Business Expansions, 2015—2017
             10.3.3 Mergers and Acquisitions/Venture Funding, 2015—2017
             10.3.4 Agreements and Partnerships, 2015—2017

11 Company Profiles (Page No. - 93)
(Introduction, Products & Services, Strategy, & Analyst Insights, Developments, MnM View)*
     11.1 Accenture
     11.2 Capgemini
     11.3 Cognizant
     11.4 EXL
     11.5 IBM
     11.6 Fujitsu
     11.7 HCL
     11.8 Genpact
     11.9 TCS
     11.10 Wipro

*Details on Marketsandmarkets View, Introduction, Product & Services, Strategy, & Analyst Insights, New Developments Might Not Be Captured in Case of Unlisted Companies.

12 Appendix (Page No. - 123)
     12.1 Discussion Guide
     12.2 Knowledge Store: Marketsandmarkets Subscription Portal
     12.3 Introducing RT: Real-Time Market Intelligence
     12.4 Available Customization
     12.5 Related Reports
     12.6 Author Details


List of Tables (73 Tables)

Table 1 United States Dollar Exchange Rate, 2014–2017
Table 2 BPaaS Market Size, By Business Process, 2015–2022 (USD Billion)
Table 3 Human Resource Management: Market Size, By Region, 2015–2022 (USD Billion)
Table 4 Accounting and Finance: Market Size, By Region, 2015–2022 (USD Billion)
Table 5 Sales and Marketing: Business process as a service Market Size, By Region, 2015–2022 (USD Billion)
Table 6 Customer Service and Support: Market Size By Region, 2015–2022 (USD Billion)
Table 7 Procurement and Supply Chain Management: Market Size By Region, 2015–2022 (USD Billion)
Table 8 Operations: Market Size By Region, 2015–2022 (USD Billion)
Table 9 Others: Market Size By Region, 2015–2022 (USD Billion)
Table 10 BPaaS Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 11 Small and Medium-Sized Enterprises: Market Size By Region, 2015–2022 (USD Billion)
Table 12 Small and Medium-Sized Enterprises: Market Size By Business Process, 2015–2022 (USD Billion)
Table 13 Large Enterprises: Business process as a service Market Size By Region, 2015–2022 (USD Billion)
Table 14 Large Enterprises: Market Size By Business Process, 2015–2022 (USD Billion)
Table 15 BPaaS Market Size, By Vertical, 2015–2022 (USD Billion)
Table 16 Banking, Financial Services, and Insurance: Business process as a service Market Size By Region, 2015–2022 (USD Billion)
Table 17 Telecom and It/Ites: Market Size By Region, 2015–2022 (USD Billion)
Table 18 Manufacturing: Market Size By Region, 2015–2022 (USD Billion)
Table 19 Ecommerce and Retail: BPaaS Market Size By Region, 2015–2022 (USD Billion)
Table 20 Healthcare: Market Size By Region, 2015–2022 (USD Billion)
Table 21 Government: Market Size,By Region, 2015–2022 (USD Billion)
Table 22 Others: Market Size By Region, 2015–2022 (USD Billion)
Table 23 BPaaS Market Size, By Region, 2015–2022 (USD Billion)
Table 24 North America: Market Size By Business Process, 2015–2022 (USD Billion)
Table 25 North America: Market Size By Organization Size, 2015–2022 (USD Billion)
Table 26 North America: Market Size By Vertical, 2015–2022 (USD Billion)
Table 27 North America: Human Resource Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 28 North America: Accounting and Finance Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 29 North America: Sales and Marketing Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 30 North America: Customer Service and Support Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 31 North America: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 32 North America: Operations Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 33 North America: Others Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 34 Europe: BPaaS Market Size, By Business Process, 2015–2022 (USD Billion)
Table 35 Europe: Market Size By Organization Size, 2015–2022 (USD Billion)
Table 36 Europe: Business process as a service Market Size By Vertical, 2015–2022 (USD Billion)
Table 37 Europe: Human Resource Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 38 Europe: Accounting and Finance Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 39 Europe: Sales and Marketing Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 40 Europe: Customer Service and Support Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 41 Europe: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 42 Europe: Operations Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 43 Europe: Others Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 44 Asia Pacific: BPaaS Market Size By Business Process, 2015–2022 (USD Billion)
Table 45 Asia Pacific: Market Size By Organization Size, 2015–2022 (USD Billion)
Table 46 Asia Pacific: Business process as a service Market Size By Vertical, 2015–2022 (USD Billion)
Table 47 Asia Pacific: Human Resource Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 48 Asia Pacific: Accounting and Finance Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 49 Asia Pacific: Sales and Marketing Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 50 Asia Pacific: Customer Service and Support Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 51 Asia Pacific: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 52 Asia Pacific: Operations Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 53 Asia Pacific: Others Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 54 Latin America: BPaaS Market Size, By Business Process, 2015–2022 (USD Billion)
Table 55 Latin America: Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 56 Latin America: Business process as a service Market Size, By Vertical, 2015–2022 (USD Billion)
Table 57 Latin America: Human Resource Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 58 Latin America: Accounting and Finance Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 59 Latin America: Sales and Marketing Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 60 Latin America: Customer Service and Support Business Process Size, By Organization Size, 2015–2022 (USD Billion)
Table 61 Latin America: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 62 Latin America: Operations Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 63 Latin America: Others Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 64 Middle East and Africa: BPaaS Market Size, By Business Process, 2015–2022 (USD Billion)
Table 65 Middle East and Africa: Market Size By Organization Size, 2015–2022 (USD Billion)
Table 66 Middle East and Africa: Business process as a service Market Size By Vertical, 2015–2022 (USD Billion)
Table 67 Middle East and Africa: Human Resource Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 68 Middle East and Africa: Accounting and Finance Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 69 Middle East and Africa: Sales and Marketing Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 70 Middle East and Africa: Customer Service and Support Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 71 Middle East and Africa: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 72 Middle East and Africa: Operations Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)
Table 73 Middle East and Africa: Others Business Process Market Size, By Organization Size, 2015–2022 (USD Billion)


List of Figures (42 Figures)

Figure 1 BPaaS Market Segmentation
Figure 2 Market Research Design
Figure 3 Data Triangulation
Figure 4 Market Size Estimation Methodology: Bottom-Up Approach
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 Business process as a service Market: Assumptions
Figure 7 Market Snapshot
Figure 8 Market Top 3 Segments
Figure 9 Market Top 3 Business Processes
Figure 10 Market Top 3 Verticals, By Region
Figure 11 BPaaS Market By Region
Figure 12 Increasing Need for Reducing the Overall Operational Costs in Enterprises is Expected to Be Driving the Market Growth
Figure 13 Asia Pacific is Expected to Witness the Highest Growth Rate During the Forecast Period
Figure 14 Customer Service and Support Business Process is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 15 Large Enterprises Segment is Expected to Have A Larger Market Share During the Forecast Period
Figure 16 Banking, Financial Services, and Insurance Vertical is Expected to Have the Largest Market Share During the Forecast Period
Figure 17 Asia Pacific is Expected to Have the Highest Growth Rate During the Forecast Period
Figure 18 BPaaS Market: Drivers, Restraints, Opportunities, and Challenges
Figure 19 Human Resource Management Business Process is Expected to Hold the Largest Market Size During the Forecast Period
Figure 20 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 21 Banking, Financial Services, and Insurance Vertical is Expected to Have the Largest Market Size During the Forecast Period
Figure 22 Asia Pacific is Expected to Have the Largest Market Size in 2022
Figure 23 Asia Pacific is Expected to Witness the Highest Growth Rate During the Forecast Period
Figure 24 North America: Market Snapshot
Figure 25 Asia Pacific: Market Snapshot
Figure 26 Key Developments By Leading Players in the BPaaS Market During 2015–2017
Figure 27 Market Evaluation Framework
Figure 28 Accenture: Company Snapshot
Figure 29 Accenture: SWOT Analysis
Figure 30 Capgemini: Company Snapshot
Figure 31 Capgemini: SWOT Analysis
Figure 32 Cognizant: Company Snapshot
Figure 33 Cognizant: SWOT Analysis
Figure 34 EXL: Company Snapshot
Figure 35 EXL: SWOT Analysis
Figure 36 IBM: Company Snapshot
Figure 37 IBM: SWOT Analysis
Figure 38 Fujitsu: Company Snapshot
Figure 39 HCL: Company Snapshot
Figure 40 Genpact: Company Snapshot
Figure 41 TCS: Company Snapshot
Figure 42 Wipro: Company Snapshot

The study consists of 4 major activities to estimate the current market size of the BPaaS market. An extensive secondary research was done to collect information on the market, the peer market, and the parent market. The next step was to validate these findings, assumptions, and sizing with the industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. Thereafter, the market breakup and data triangulation procedures were used to estimate the market size of the segments and subsegments of the BPaaS market.

Secondary Research

In the secondary research process, various secondary sources such as D&B Hoovers and Bloomberg BusinessWeek have been referred to for identifying and collecting information for the study. Secondary sources included annual reports, press releases, and investor presentations of companies; whitepapers, certified publications, and articles by recognized authors, gold standard and silver standard websites, Research and Development (R&D) organizations, regulatory bodies, and databases.

Primary Research

Various primary sources from both supply and demand sides of the BPaaS market were interviewed to obtain qualitative and quantitative information for the study. The primary sources from the supply side included industry experts, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), marketing directors, technology and innovation directors, and related key executives from various vendors of BPaaS solutions, associated service providers, and system integrators operating in the targeted regions. All possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. Following is the profile breakup of primary respondents:

BPaaS Market

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

Both top-down and bottom-up approaches were used to estimate and validate the total size of the BPaaS market. The methods were also used extensively to estimate the size of various subsegments in the market. The research methodology used to estimate the market size includes the following:

  • The key players in the market were identified through extensive secondary research.
  • The market size, in terms of value, was determined through primary and secondary research processes.
  • All percentage shares, splits, and breakups were determined using secondary sources and verified through primary sources.

Data Triangulation

With data triangulation and validation through primary interviews, the exact value of the overall parent market size was determined and confirmed using the study. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segmentation.

Report Objectives

  • To define, determine, and forecast the global Business Process as a Service (BPaaS) market by business process, organization size, vertical, and region from 2017 to 2022, and analyze the various macro and microeconomic factors that affect the market growth
  • To forecast the size of the market segments with respect to the 5 main regions, namely, North America, Europe, Latin America, Asia Pacific (APAC), and Middle East and Africa (MEA)
  • To provide detailed information regarding the major factors influencing the growth of the BPaaS market (drivers, restraints, opportunities, and challenges)
  • To analyze each submarket with respect to individual growth trends, prospects, and contribution to the total BPaaS market
  • To analyze the market opportunities for stakeholders by identifying the high-growth segments in the BPaaS market
  • To profile key market players; provide a comparative analysis on the basis of business overviews, regional presence, product offerings, business strategies, and key financials; and illustrate the competitive landscape of the market
  • To track and analyze competitive developments, such as mergers and acquisitions, product developments, partnerships and collaborations, and Research and Development (R&D) activities in the market

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific requirements. The following customization options are available for the report:

Geographic Analysis

  • Further country-level breakdown of the North American BPaaS market
  • Further country-level breakdown of the European BPaaS market
  • Further country-level breakdown of the APAC BPaaS market
  • Further country-level breakdown of the MEA BPaaS market
  • Further country-level breakdown of the Latin American BPaaS market

Company Information

  • Detailed analysis and profiling of additional market players
Report Code
TC 1440
Published ON
Dec, 2017
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