BPaaS Market

BPaaS Market by Business Process (HRM, Accounting and Finance, Sales and Marketing, Customer Service and Support, Procurement and Supply Chain, Operations, and Legal and R&D), Organization Size, Vertical, and Region - Global Forecast to 2022

Report Code: TC 1440 Dec, 2017, by marketsandmarkets.com

[130 Pages Report] The BPaaS market size expected to grow from USD 40.2 billion in 2017 to USD 68.8 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.3%. Major growth drivers of the business process as a service market include the growing need to comply with regulations, the focus on cost-effectiveness and lower Total Cost of Ownership (TCO), and the need for business agility and a faster time-to-market.

BPaaS Market

Based on business process, the Human Resource Management (HRM) business process to hold the largest market size during the forecast period

The Human Resource Management (HRM) business process is expected to have the largest market share during the forecast period, owing to the need for updating the existing HRM systems in a sustainable model and the flexibility for operating the cloud-based HRM systems. Automation and standardization, the increasing demand for globalized solutions and standardized processes, and the continuous requirement for cost-cutting are expected to drive the growth of the HRM business process segment

BPaaS Market Based on organization size, SMEs segment to grow at the highest CAGR during the forecast period.

The Small and Medium-Sized Enterprises (SMEs) segment is expected to grow at the highest rate, owing to the high adoption of BPaaS solutions among the SMEs to gain operational efficiency and result in decreased CAPEX, desired outcomes, and improved business efficiency.

Based on vertical, BFSI to hold the largest market size during the forecast period

The Banking, Financial Services, and Insurance (BFSI) vertical is estimated to have the largest market share during the forecast period, owing to the adoption of cloud solutions, which has enhanced the focus on achieving competences and rebalancing the expenses on systems.

BPaaS Market

North America to hold the largest market size during the forecast period

North America is expected to hold the largest market share, due to the presence of the top BPaaS service providers, the globalization of managed cloud services, and the high adoption rate of cloud computing in this region. Asia Pacific (APAC) is expected to witness the highest growth rate in the BPaaS market during the forecast period, due to the increased adoption of BPaaS, owing to its agility, scalability, and efficient pay-per-usage benefits, with an enhanced cloud infrastructure and security.

Key Players

Major vendors in the global BPaaS market include Accenture (Republic of Ireland), IBM (US), Capgemini (France), Cognizant (US), EXL (US), Fujitsu (Japan), Genpact (UK), HCL (India), TCS (India), and Wipro (India). These companies have adopted various strategies such as acquisitions; expansions; new product launches and product enhancements; and partnerships, agreements, and collaborations to cater to the growing demand for BPaaS solutions across the globe as well as to strengthen their position in the BPaaS market.

Scope of the BPaaS Market Report

Report Metrics

Details

Market size available for years

2015–2022

Base year considered

2016

Forecast period

2017–2022

Forecast units

Billion (USD)

Segments covered

Business Process, Organization Size, Vertical, and Regions

Geographies covered

North America, Europe, Asia Pacific, Latin America, and Middle East & Africa

Companies covered

Accenture (Republic of Ireland), IBM (US), Capgemini (France), Cognizant (US), EXL (US), Fujitsu (Japan), Genpact (UK), HCL (India), TCS (India), and Wipro (India).

The research report categorizes the BPaaS market based on business process, organization size, verticals, and regions.

Based on Business Process, the market has the following segments:

  • Human Resource Management (HRM)
  • Accounting and Finance
  • Sales and Marketing
  • Customer Service and Support
  • Procurement and Supply Chain Management
  • Operations
  • Others (Legal and R&D)

Based on Organization Size, the BPaaS market has the following segments:

  • Small and Medium-Sized Enterprises (SMEs)
  • Large Enterprises

Based on Vertical, the BPaaS Market has the following segments:

  • Banking, Financial Services, and Insurance (BFSI) 
  • Telecom and IT/ITES
  • Manufacturing 
  • eCommerce and Retail
  • Healthcare
  • Government
  • Others (Media and Entertainment, and Education)

Based on Region, the BPaaS market has the following segments

  • North America
  • Europe
  • APAC
  • MEA
  • Latin America

Recent Developments

  • In August 2017, Cognizant acquired TMG Health, a leading national provider of BPO solutions for Medicare Advantage, Part D, and Medicaid managed plans. TMG Health's capabilities would expand the breadth of Cognizant's healthcare offerings and enable a wider range of regional and national healthcare organizations to harness the benefits of Cognizant’s BPaaS offering.
  • In January 2017, Wipro partnered with Tradeshift, a cloud platform provider that connects buyers, suppliers, and their processes. This partnership is aimed at increasing the digitalization and automation across source-to-pay processes.
  • In June 2016, TCS partnered with Sernova Financial, a provider of turn-key post-trade services, to deliver next-generation cloud-based derivative post-trade processing service on the Calypso platform. This partnership would also synergize the BPaaS models of the partners.
  • In December 2015, Fujitsu launched Smart Biz Connect for Finance, a mobile Backend-as-a-Service (mBaaS) open platform. Smart Biz Connect includes pre-built, cloud-based implementations of functions that are needed for the development and provisioning of smartphone application services, including member registration and authentication, and push notifications.
  • In November 2015, Genpact partnered with BlackLine, a leader in EFCA software. As a part of this partnership, Genpact’s record-to-report process and domain-specific F&A expertise, and BlackLine's unified SaaS platform would be combined to provide a transformative end-to-end BPaaS solution, which would help global enterprises automate and optimize account reconciliation, manual journals, inter-company transactions, and traditional manual financial close processes.

Critical Questions the Report Answers

  • What are the current technology trends that are driving the BPaaS market?
  • What is the adoption of BPaaS solutions in various business processes?
  • Where will all these developments take the industry in the mid to long-term?
  • Which companies are the top vendors in the Business process as a service market and what is their competitive analysis?
  • What are the drivers and challenges of the BPaaS market?

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

Table of Contents

1 Introduction
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Markets Covered
           1.3.2 Years Considered in the Report
    1.4 Currency
    1.5 Limitations
    1.6 Stakeholders

2 Research Methodology
    2.1 Research Data
           2.1.1 Secondary Data
                    2.1.1.1 Key Data From Secondary Sources
           2.1.2 Primary Data
                    2.1.2.1 Key Data From Primary Sources
                    2.1.2.2 Breakdown of Primaries
                    2.1.2.3 Key Industry Insights
    2.2 Market Size Estimation
           2.2.1 Bottom-Up Approach
           2.2.2 Top-Down Approach
    2.3 Market Breakdown and Data Triangulation
    2.4 Research Assumption and Limitation
           2.4.1 Assumptions
           2.4.2 Limitations

3 Executive Summary

4 Premium Insights
    4.1 Attractive Market Opportunities in the BPaaS Market
    4.2 Market By Region
    4.3 Market By Business Process
    4.4 Market By Organization Size
    4.5 Market By Deployment Type
    4.6 Market By Application Area
    4.7 Market By Vertical
    4.8 Market Investment Scenario

5 BPaaS Market Overview
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
           5.2.2 Restraints
           5.2.3 Opportunities
           5.2.4 Challenges
    5.3 Business Process as a Service Architecture
    5.4 Industry Use Cases
           5.4.1 Use Case #1
           5.4.2 Use Case #2
           5.4.3 Use Case #3
           5.4.4 Use Case #4
           5.4.5 Use Case #5
    5.5 Impact of Disruptive Technologies
           5.5.1 Artificial Intelligence (AI)
           5.5.2 Robotic Process Automation (RPA)

6 BPaaS Market, By Business Process
    6.1 Introduction
    6.2 Human Resource Management
    6.3 Accounting and Finance
    6.4 Sales and Marketing
    6.5 Customer Service and Support 
    6.6 Procurement and Supply Chain Management
    6.7 Operations 
    6.8 Others 

7 BPaaS Market, By Organization Size
    7.1 Introduction
    7.2 Small and Medium-Sized Enterprises
    7.3 Large Enterprises

8 BPaaS Market, By Deployment Type
    8.1 Introduction
    8.2 Public
    8.3 Private
    8.4 Hybrid

9 BPaaS Market, By Vertical
    9.1 Introduction
    9.2 Banking, Financial Services, and Insurance
    9.3 Telecom and IT/ITes
    9.4 Manufacturing
    9.5 eCommerce and Retail
    9.6 Healthcare
    9.7 Government
    9.8 Others

10 BPaaS Market, By Application Area
     10.1 Introduction
     10.2 Operational
     10.3 Supportive
     10.4 Managerial
     10.5 Connected Markets
             10.5.1 Mobile BPM Market
             10.5.2 Robotic Process Automation Market
             10.5.3 Intelligent Process Automation Market

11 BPaaS Market, By Region
     11.1 Introduction
     11.2 North America
             11.2.1 US
             11.2.2 Canada
     11.3 Europe
             11.3.1 UK
             11.3.2 Germany
             11.3.3 France
             11.3.4 Rest of Europe
     11.4 APAC
             11.4.1 China
             11.4.2 India
             11.4.3 Philippines
             11.4.4 Rest of APAC
     11.5 Latin America
             11.5.1 Brazil
             11.5.2  Mexico
             11.5.3  Rest of Latin America
     11.6 Middle East and Africa
             11.6.1 KSA
             11.6.2  UAE
             11.6.3  South Africa
             11.6.4  Rest of MEA

12 Competitive Landscape
     12.1 Competitive Leadership Mapping
             12.1.1 Visionary Leaders
             12.1.2 Innovators
             12.1.3 Dynamic Differentiators
             12.1.4 Emerging Companies
     12.2 Market Ranking
     12.3 Competitive Situation and Trends
             12.3.1 New Product Launches, 2017—2019
             12.3.2 Business Expansions, 2017—2019
             12.3.3 Mergers and Acquisitions/Venture Funding, 2017—2019
             12.3.4 Agreements and Partnerships, 2017—2019

13 Company Profiles
(Introduction, Products & Services, Strategy, & Analyst Insights, Developments, MnM View) *
     13.1 Accenture
             13.1.1 Business Overview
             13.1.2 Company Snapshot
             13.1.3 Financial Overview (Operating Income & R&D Expenditure,Business & Geographical Revenue Mix)
             13.1.4 Products/Services Offered
             13.1.5 Recent Developments
                        13.1.5.1 New Product Launches, 2017—2019
                        13.1.5.2 Business Expansions, 2017—2019
                        13.1.5.3 Mergers and Acquisitions/Venture Funding, 2017— 2019
                        13.1.5.4 Agreements and Partnerships, 2017—2019
             13.1.6 SWOT Analysis
             13.1.7 MnM View
     13.2 Capgemini
     13.3 Cognizant
     13.4 EXL
     13.5 IBM
     13.6 Fujitsu
     13.7 HCL
     13.8 Genpact
     13.9 TCS
     13.10 Wipro
     13.11 Oracle
     13.12 SAP
     13.13 BEA
     13.14 Microsoft
     13.15 DXC
     13.16 Other Companies
             13.16.1 WNS
             13.16.2 Getsix
             13.16.3 Concentrix
             13.16.4 Conduent
             13.16.5 Entercoms
             13.16.6 Proceedit
             13.16.7 Nuevora
             13.16.8 Avaloq
             13.16.9 Scheer
             13.16.10 Azaas

*Details on Marketsandmarkets View, Introduction, Product & Services, Strategy, & Analyst Insights, New Developments Might Not Be Captured in Case of Unlisted Companies.

14 Appendix
     14.1 Discussion Guide
     14.2 Knowledge Store: Marketsandmarkets Subscription Portal
     14.3 Introducing RT: Real-Time Market Intelligence
     14.4 Available Customization
     14.5 Related Reports
     14.6 Author Details


List of Tables (195 Tables)

Table 1 United States Dollar Exchange Rate, 2015–2019
Table 2 Factor Analysis
Table 3 BPaaS Market Size, By Business Process, 2017–2024 (USD Billion)
Table 4 Human Resource Management: Market Size, By Region, 2017–2024 (USD Billion)
Table 5 Accounting and Finance: Market Size, By Region, 2017–2024 (USD Billion)
Table 6 Sales and Marketing: Business Process as a Service Market Size, By Region, 2017–2024 (USD Billion)
Table 7 Customer Service and Support: Market Size By Region, 2017–2024 (USD Billion)
Table 8 Procurement and Supply Chain Management: BPaaS Market Size By Region, 2017–2024 (USD Billion)
Table 9 Operations: Market Size By Region, 2017–2024 (USD Billion)
Table 10 Others: Market Size By Region, 2017–2024 (USD Billion)
Table 11 BPaaS Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 12 Small and Medium-Sized Enterprises: Market Size By Region, 2017–2024 (USD Billion)
Table 13 Small and Medium-Sized Enterprises: Market Size By Business Process, 2017–2024 (USD Billion)
Table 14 Large Enterprises: Business Process as a Service Market Size By Region, 2017–2024 (USD Billion)
Table 15 Large Enterprises: Market Size By Business Process, 2017–2024 (USD Billion)
Table 16 BPaaS Market Size, By Deployment Type, 2017–2024 (USD Billion)
Table 17 Public: Market Size By Region, 2017–2024 (USD Billion)
Table 18 Private: Market Size By Region, 2017–2024 (USD Billion)
Table 19 Hybrid: Market Size By Region, 2017–2024 (USD Billion)
Table 20 BPaaS Market Size, By Vertical, 2017–2024 (USD Billion)
Table 21 Banking, Financial Services, and Insurance: Business Process as a Service Market Size By Region, 2017–2024(USD Billion)
Table 22 Telecom and IT/ITes: Market Size By Region, 2017–2024 (USD Billion)
Table 23 Manufacturing: Market Size By Region, 2017–2024 (USD Billion)
Table 24 eCommerce and Retail: BPaaS Market Size By Region, 2017–2024 (USD Billion)
Table 25 Healthcare: Market Size By Region, 2017–2024 (USD Billion)
Table 26 Government: Market Size By Region, 2017–2024 (USD Billion)
Table 27 Others: Market Size By Region, 2017–2024 (USD Billion)
Table 28 BPaaS Market Size, By Application Area, 2017–2024 (USD Billion)
Table 29 Operational: Market Size By Region, 2017–2024 (USD Billion)
Table 30 Supportive: Market Size By Region, 2017–2024 (USD Billion)
Table 31 Managerial: Market Size By Region, 2017–2024 (USD Billion)
Table 32 Connected Global Mobile BPM Market Size, By End Users, 2013–2020 (USD Million)
Table 33 Connected Enterprises: Market Size, By Services, 2013–2020 (USD Million)
Table 34 Connected SMEs Market Size, By Services, 2013–2020 (USD Million)
Table 35 Connected Global Market Size, By Solution, 2013–2020 (USD Million)
Table 36 Connected Automation: Market Size, By Region, 2013–2020 (USD Million)
Table 37 Connected Automation: Market Size, By End User, 2013–2020 (USD Million)
Table 38 Connected Content & Document Management: Market Size, By Region, 2013–2020 (USD Million)
Table 39 Connected Content & Document Management: Market Size, By End User, 2013–2020 (USD Million)
Table 40 Connected Integration: Market Size, By Region, 2013–2020 (USD Million)
Table 41 Connected Integration: Market Size, By End User, 2013–2020 (USD Million)
Table 42 Connected Monitoring & Optimization: Market Size, By Region, 2013–2020 (USD Million)
Table 43 Connected Monitoring & Optimization: Market Size, By End User, 2013–2020 (USD Million)
Table 44 Connected Process Modeling & Design: Mobile BPM Market Size, By Region, 2013–2020 (USD Million)
Table 45 Connected Process Modeling & Design: Market Size, By End User, 2013–2020 (USD Million)
Table 46 Connected Others: Market Size, By Region, 2013–2020 (USD Million)
Table 47 Connected Others: Market Size, By End User, 2013–2020 (USD Million)
Table 48 Connected Robotic Process Automation Market, By Process, 2014–2022 (USD Million)
Table 49 Connected Automated Solution for RPA Market, By Industry, 2014–2022 (USD Million)
Table 50 Connected Decision Support and Management for Market, By Industry, 2014–2022 (USD Million)
Table 51 Connected Interaction Solution for Market, By Industry, 2014–2022 (USD Million)
Table 52 Connected Robotic Process Automation Market, By Operation, 2014–2022 (USD Million)
Table 53 Connected Robotic Process Automation Market, By Type, 2014–2022 (USD Million)
Table 54 Connected Robotic Process Automation Market, By Tool, 2014–2022 (USD Million)
Table 55 Connected Robotic Process Automation Tool Market, By Industry, 2014–2022 (USD Million)
Table 56 Connected Robotic Process Automation Tools Market, By Region, 2014–2022 (USD Million)
Table 57 Connected Robotic Process Automation Tools Market for BFSI, By Region, 2014–2022 (USD Million)
Table 58 Connected Robotic Process Automation Tools Market for Telecom and IT, By Region, 2014–2022 (USD Million)
Table 59 Connected Robotic Process Automation Tools Market for Travel, Hospitality, and Transportation, By Region,2014–2022 (USD Million)
Table 60 Connected Robotic Process Automation Tools Market for Retail and Consumer Goods, By Region, 2014–2022(USD Million)
Table 61 Connected Robotic Process Automation Tools Market for Manufacturing and Logistics, By Region, 2014–2022(USD Million)
Table 62 Connected Robotic Process Automation Tools Market for Healthcare and Pharmaceutical, By Region,2014–2022 (USD Million)
Table 63 Connected Robotic Process Automation Tools Market for the Other Industries, By Region, 2014–2022(USD Million)
Table 64 Connected Robotic Process Automation Market, By Services, 2014–2022 (USD Million)
Table 65 Connected Intelligent Process Automation Market Size, By Component, 2016–2023 (USD Million)
Table 66 Connected Component: Market Size, By Region, 2016–2023 (USD Million)
Table 67 Connected Solutions: Market Size, By Type, 2016–2023 (USD Million)
Table 68 Connected Solutions: Market Size, By Region, 2016–2023 (USD Million)
Table 69 Connected Software Tools: Market for Solutions, By Region, 2016–2023 (USD Million)
Table 70 Connected Platforms: Market for Solutions, By Region, 2016–2023 (USD Million)
Table 71 Connected Services: Market Size, By Type, 2016–2023 (USD Million)
Table 72 Connected Services: Market Size, By Region, 2016–2023 (USD Million)
Table 73 Connected Professional Services: Market Size, By Type, 2016–2023 (USD Million)
Table 74 Connected Professional Services: Market Size, By Region, 2016–2023 (USD Million)
Table 75 Connected Advisory/Consulting: Market for Professional Services, By Region, 2016–2023 (USD Million)
Table 76 Connected Design and Implementation: Market for Professional Services, By Region, 2016–2023 (USD Million)
Table 77 Connected Training: Market for Professional Services, By Region, 2016–2023 (USD Million)
Table 78 Connected Support and Maintenance: Market for Professional Services, By Region, 2016–2023 (USD Million)
Table 79 Connected Managed Services: Market Size, By Region, 2016–2023 (USD Million)
Table 80 BPaaS Market Size, By Region, 2017–2024 (USD Billion)
Table 81 North America: Market Size By Business Process, 2017–2024 (USD Billion)
Table 82 North America: Market Size By Organization Size, 2017–2024 (USD Billion)
Table 83 North America: Market Size By Vertical, 2017–2024 (USD Billion)
Table 84 North America: Human Resource Management Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 85 North America: Accounting and Finance Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 86 North America: Sales and Marketing Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 87 North America: Customer Service and Support Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 88 North America: Procurement and Supply Chain Management Business Process Market Size, By Organization Size,2017–2024 (USD Billion)
Table 89 North America: Operations Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 90 North America: Others Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 91 North America: Market Size By Application Area, 2017–2024 (USD Billion)
Table 92 North America: Market Size By Country, 2017–2024 (USD Billion)
Table 93 US: Market Size By Business Process, 2017–2024 (USD Billion)
Table 94 US: Market Size By Organization Size, 2017–2024 (USD Billion)
Table 95 US: Market Size By Vertical, 2017–2024 (USD Billion)
Table 96 US: Human Resource Management Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 97 US: Accounting and Finance Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 98 US: Sales and Marketing Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 99 US: Customer Service and Support Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 100 US: Procurement and Supply Chain Management Business Process Market Size, By Organization Size,2017–2024 (USD Billion)
Table 101 US: Operations Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 102 US: Others Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 103 US: Market Size By Application Area, 2017–2024 (USD Billion)
Table 104 Canada: Market Size By Business Process, 2017–2024 (USD Billion)
Table 105 Canada: Market Size By Organization Size, 2017–2024 (USD Billion)
Table 106 Canada: Market Size By Vertical, 2017–2024 (USD Billion)
Table 107 Canada: Human Resource Management Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 108 Canada: Accounting and Finance Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 109 Canada: Sales and Marketing Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 110 Canada: Customer Service and Support Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 111 Canada: Procurement and Supply Chain Management Business Process Market Size, By Organization Size,2017–2024 (USD Billion)
Table 112 Canada: Operations Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 113 Canada: Others Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 114 Canada: Market Size By Application Area, 2017–2024 (USD Billion)
Table 115 Europe: Market Size, By Business Process, 2017–2024 (USD Billion)
Table 116 Europe: Market Size By Organization Size, 2017–2024 (USD Billion)
Table 117 Europe: Market Size By Vertical, 2017–2024 (USD Billion)
Table 118 Europe: Human Resource Management Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 119 Europe: Accounting and Finance Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 120 Europe: Sales and Marketing Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 121 Europe: Customer Service and Support Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 122 Europe: Procurement and Supply Chain Management Business Process Market Size, By Organization Size,2017–2024 (USD Billion)
Table 123 Europe: Operations Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 124 Europe: Others Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 125 Europe: Market Size By Application Area, 2017–2024 (USD Billion)
Table 126 Europe: Market Size By Country, 2017–2024 (USD Billion)
Table 127 Asia Pacific: Market Size By Business Process, 2017–2024 (USD Billion)
Table 128 Asia Pacific: Market Size By Organization Size, 2017–2024 (USD Billion)
Table 129 Asia Pacific: Market Size By Vertical, 2017–2024 (USD Billion)
Table 130 Asia Pacific: Human Resource Management Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 131 Asia Pacific: Accounting and Finance Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 132 Asia Pacific: Sales and Marketing Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 133 Asia Pacific: Customer Service and Support Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 134 Asia Pacific: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 135 Asia Pacific: Operations Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 136 Asia Pacific: Others Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 137 Asia Pacific: Market Size By Application Area, 2017–2024 (USD Billion)
Table 138 Asia Pacific: Market Size By Country, 2017–2024 (USD Billion)
Table 139 Latin America: Market Size, By Business Process, 2017–2024 (USD Billion)
Table 140 Latin America: Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 141 Latin America: Market Size, By Vertical, 2017–2024 (USD Billion)
Table 142 Latin America: Human Resource Management Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 143 Latin America: Accounting and Finance Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 144 Latin America: Sales and Marketing Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 145 Latin America: Customer Service and Support Business Process Size, By Organization Size, 2017–2024(USD Billion)
Table 146 Latin America: Procurement and Supply Chain Management Business Process Market Size, By Organizationsize, 2017–2024 (USD Billion)
Table 147 Latin America: Operations Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 148 Latin America: Others Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 149 Latin America: Market Size By Application Area, 2017–2024 (USD Billion)
Table 150 Latin America: Market Size By Country, 2017–2024 (USD Billion)
Table 151 Brazil: Market Size By Business Process, 2017–2024 (USD Billion)
Table 152 Brazil: Market Size By Organization Size, 2017–2024 (USD Billion)
Table 153 Brazil: Market Size By Vertical, 2017–2024 (USD Billion)
Table 154 Brazil: Human Resource Management Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 155 Brazil: Accounting and Finance Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 156 Brazil: Sales and Marketing Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 157 Brazil: Customer Service and Support Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 158 Brazil: Procurement and Supply Chain Management Business Process Market Size, By Organization Size,2017–2024 (USD Billion)
Table 159 Brazil: Operations Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 160 Brazil: Others Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 161 Brazil: Market Size By Application Area, 2017–2024 (USD Billion)
Table 162 Mexico: Market Size By Business Process, 2017–2024 (USD Billion)
Table 163 Mexico: Market Size By Organization Size, 2017–2024 (USD Billion)
Table 164 Mexico: Market Size By Vertical, 2017–2024 (USD Billion)
Table 165 Mexico: Human Resource Management Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 166 Mexico: Accounting and Finance Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 167 Mexico: Sales and Marketing Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 168 Mexico: Customer Service and Support Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 169 Mexico: Procurement and Supply Chain Management Business Process Market Size, By Organization Size,2017–2024 (USD Billion)
Table 170 Mexico: Operations Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 171 Mexico: Others Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 172 Mexico: Market Size By Application Area, 2017–2024 (USD Billion)
Table 173 Rest of Latin America: Market Size By Business Process, 2017–2024 (USD Billion)
Table 174 Rest of Latin America: Market Size By Organization Size, 2017–2024 (USD Billion)
Table 175 Rest of Latin America: Market Size By Vertical, 2017–2024 (USD Billion)
Table 176 Rest of Latin America: Human Resource Management Business Process Market Size, By Organization Size,2017–2024 (USD Billion)
Table 177 Rest of Latin America: Accounting and Finance Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 178 Rest of Latin America: Sales and Marketing Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 179 Rest of Latin America: Customer Service and Support Business Process Market Size, By Organization Size,2017–2024 (USD Billion)
Table 180 Rest of Latin America: Procurement and Supply Chain Management Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 181 Rest of Latin America: Operations Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 182 Rest of Latin America: Others Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 183 Rest of Latin America Market Size By Application Area, 2017–2024 (USD Billion)
Table 184 Middle East and Africa: Market Size, By Business Process, 2017–2024 (USD Billion)
Table 185 Middle East and Africa: Market Size By Organization Size, 2017–2024 (USD Billion)
Table 186 Middle East and Africa: Market Size By Vertical, 2017–2024 (USD Billion)
Table 187 Middle East and Africa: Human Resource Management Business Process Market Size, By Organization Size,2017–2024 (USD Billion)
Table 188 Middle East and Africa: Accounting and Finance Business Process Market Size, By Organization Size,2017–2024 (USD Billion)
Table 189 Middle East and Africa: Sales and Marketing Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 190 Middle East and Africa: Customer Service and Support Business Process Market Size, By Organization Size,2017–2024 (USD Billion)
Table 191 Middle East and Africa: Procurement and Supply Chain Management Business Process Market Size, Byorganization Size, 2017–2024 (USD Billion)
Table 192 Middle East and Africa: Operations Business Process Market Size, By Organization Size, 2017–2024(USD Billion)
Table 193 Middle East and Africa: Others Business Process Market Size, By Organization Size, 2017–2024 (USD Billion)
Table 194 Middle East and Africa: Market Size By Application Area, 2017–2024 (USD Billion)
Table 195 Middle East and America: Market Size By Country, 2017–2024 (USD Billion)


List of Figures (42 Figures)

Figure 1 BPaaS Market Segmentation
Figure 2 Market Research Design
Figure 3 Data Triangulation
Figure 4 BPaaS Market Size Estimation Methodology: Bottom-Up Approach
Figure 5 Market Size Estimation Methodology: Top-Down Approach
Figure 6 Business process as a service Market: Assumptions
Figure 7 BPaaS Market Market Snapshot
Figure 8 Market Top 3 Segments
Figure 9 Market Top 3 Business Processes
Figure 10 Market Top 3 Verticals, By Region
Figure 11 BPaaS Market By Region
Figure 12 Increasing Need for Reducing the Overall Operational Costs in Enterprises is Expected to Be Driving the Market Growth
Figure 13 Asia Pacific is Expected to Witness the Highest Growth Rate During the Forecast Period
Figure 14 Customer Service and Support Business Process is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 15 Large Enterprises Segment is Expected to Have A Larger Market Share During the Forecast Period
Figure 16 Banking, Financial Services, and Insurance Vertical is Expected to Have the Largest Market Share During the Forecast Period
Figure 17 Asia Pacific is Expected to Have the Highest Growth Rate During the Forecast Period
Figure 18 BPaaS Market: Drivers, Restraints, Opportunities, and Challenges
Figure 19 Human Resource Management Business Process is Expected to Hold the Largest Market Size During the Forecast Period
Figure 20 Small and Medium-Sized Enterprises Segment is Expected to Grow at A Higher CAGR During the Forecast Period
Figure 21 Banking, Financial Services, and Insurance Vertical is Expected to Have the Largest Market Size During the Forecast Period
Figure 22 Asia Pacific is Expected to Have the Largest Market Size in 2022
Figure 23 Asia Pacific is Expected to Witness the Highest Growth Rate During the Forecast Period
Figure 24 North America: Market Snapshot
Figure 25 Asia Pacific: Market Snapshot
Figure 26 Key Developments By Leading Players in the BPaaS Market During 2015–2017
Figure 27 Market Evaluation Framework
Figure 28 Accenture: Company Snapshot
Figure 29 Accenture: SWOT Analysis
Figure 30 Capgemini: Company Snapshot
Figure 31 Capgemini: SWOT Analysis
Figure 32 Cognizant: Company Snapshot
Figure 33 Cognizant: SWOT Analysis
Figure 34 EXL: Company Snapshot
Figure 35 EXL: SWOT Analysis
Figure 36 IBM: Company Snapshot
Figure 37 IBM: SWOT Analysis
Figure 38 Fujitsu: Company Snapshot
Figure 39 HCL: Company Snapshot
Figure 40 Genpact: Company Snapshot
Figure 41 TCS: Company Snapshot
Figure 42 Wipro: Company Snapshot

The study consists of 4 major activities to estimate the current market size of the BPaaS market. An extensive secondary research was done to collect information on the market, the peer market, and the parent market. The next step was to validate these findings, assumptions, and sizing with the industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the complete market size. Thereafter, the market breakup and data triangulation procedures were used to estimate the market size of the segments and subsegments of the BPaaS market.

Secondary Research

In the secondary research process, various secondary sources such as D&B Hoovers and Bloomberg BusinessWeek have been referred to for identifying and collecting information for the study. Secondary sources included annual reports, press releases, and investor presentations of companies; whitepapers, certified publications, and articles by recognized authors, gold standard and silver standard websites, Research and Development (R&D) organizations, regulatory bodies, and databases.

Primary Research

Various primary sources from both supply and demand sides of the BPaaS market were interviewed to obtain qualitative and quantitative information for the study. The primary sources from the supply side included industry experts, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), marketing directors, technology and innovation directors, and related key executives from various vendors of BPaaS solutions, associated service providers, and system integrators operating in the targeted regions. All possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. Following is the profile breakup of primary respondents:

BPaaS Market

To know about the assumptions considered for the study, download the pdf brochure

BPaaS Market Size Estimation

Both top-down and bottom-up approaches were used to estimate and validate the total size of the BPaaS market. The methods were also used extensively to estimate the size of various subsegments in the market. The research methodology used to estimate the market size includes the following:

  • The key players in the market were identified through extensive secondary research.
  • The market size, in terms of value, was determined through primary and secondary research processes.
  • All percentage shares, splits, and breakups were determined using secondary sources and verified through primary sources.

Data Triangulation

With data triangulation and validation through primary interviews, the exact value of the overall parent market size was determined and confirmed using the study. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segmentation.

Report Objectives

  • To define, determine, and forecast the global Business Process as a Service (BPaaS) market by business process, organization size, vertical, and region from 2017 to 2022, and analyze the various macro and microeconomic factors that affect the market growth
  • To forecast the size of the market segments with respect to the 5 main regions, namely, North America, Europe, Latin America, Asia Pacific (APAC), and Middle East and Africa (MEA)
  • To provide detailed information regarding the major factors influencing the growth of the BPaaS market (drivers, restraints, opportunities, and challenges)
  • To analyze each submarket with respect to individual growth trends, prospects, and contribution to the total BPaaS market
  • To analyze the market opportunities for stakeholders by identifying the high-growth segments in the market
  • To profile key market players; provide a comparative analysis on the basis of business overviews, regional presence, product offerings, business strategies, and key financials; and illustrate the competitive landscape of the market
  • To track and analyze competitive developments, such as mergers and acquisitions, product developments, partnerships and collaborations, and Research and Development (R&D) activities in the market

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific requirements. The following customization options are available for the report:

Geographic Analysis

  • Further country-level breakdown of the North American BPaaS market
  • Further country-level breakdown of the European market
  • Further country-level breakdown of the APAC BPaaS market
  • Further country-level breakdown of the MEA market
  • Further country-level breakdown of the Latin American BPaaS market

Company Information

  • Detailed analysis and profiling of additional market players

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2018
CAGR 2018-23

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Report Code
TC 1440
Published ON
Dec, 2017
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