AI in Tourism Market Size, Share, Industry Growth, Latest Trends
Artificial Intelligence in Tourism Market by Solution (Virtual Assistant & Chatbots, Pricing & Revenue Management, Booking Management System), End Users (Maritime Travel, Aviation, Cruise Line Operators, Resorts & Theme Parks) - Global Forecast to 2030
OVERVIEW
Source: Secondary Research, Interviews with Experts, MarketsandMarkets Analysis
The AI in tourism market is estimated to be worth USD 2.95 billion in 2024 and is projected to reach USD 13.38 billion by 2030 at a Compound Annual Growth Rate (CAGR) of 28.7% during the forecast period. Advanced algorithms in AI change the face of the tourism industry by bringing actionable insights from large data sets. They optimize business policies on price models based on real-time analysis of market trends, competitor pricing, and customer demand, thus dynamizing their price structures for revenue maximization.
KEY TAKEAWAYS
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BY OFFERINGAI in tourism is segmented into solutions and services, with offerings tailored to enhance operations and customer interactions. Solutions cover the tourism sector, while services complement these solutions.
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BY TYPEAI in tourism is categorized into generative AI and other AI technologies, including Machine Learning (ML), Natural Language Processing (NLP), computer vision, and predictive analytics. Generative AI creates personalized content and automates responses, enhancing guest interactions.
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BY END USERThe end-user segment of AI in tourism includes the travel and hospitality industries. The travel industry comprises transportation, booking services, and travel planning businesses, which utilize AI to enhance customer interactions and optimize pricing strategies.
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BY REGIONAsia Pacific is expected to grow fastest, with a CAGR of 33.2%, fueled by some of the world's fastest-growing economies, including China, India, Japan, and South Korea, which are strongly focused on enhancing traveler experiences and operational efficiency. The integration of AI in tourism is also linked to promoting sustainability, such as using AI to manage tourist flow and minimize overcrowding in popular destinations.
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COMPETITIVE LANDSCAPEThe major market players have adopted organic and inorganic strategies, including partnerships, collaborations, and investments. For instance, in September 2024, PSnowflake announced the launch of AI Data Cloud for Travel and Hospitality. This platform unites Snowflake's data platform, AI capabilities, and industry-specific solutions to deliver best-in-class data insights for the travel and hospitality industry.
The AI in tourism market is being driven by multiple factors reshaping the industry. Personalized travel experiences powered by AI allow businesses to tailor itineraries and recommendations to individual traveler preferences, enhancing customer satisfaction and loyalty. Operational efficiency is also improving through AI-driven automation, such as chatbots, virtual assistants, and booking systems, which reduce manual workload and optimize resource allocation. Advances in machine learning and natural language processing enable more accurate predictions and better customer support. At the same time, AI also contributes to sustainability by optimizing energy use in hotels and fuel consumption in airlines.
TRENDS & DISRUPTIONS IMPACTING CUSTOMERS' CUSTOMERS
The AI in tourism market is projected to grow at a CAGR of 28.7% during the forecast period. AI is transforming the tourism industry by driving hyper-personalization, where tailored recommendations and dynamic itineraries are crafted in real time. Conversational AI streamlines customer service with 24/7 chatbots and virtual assistants, while predictive analytics optimize pricing and resource management. Trends like contactless tech and AI-driven voice controls enhance guest experiences, and VR/AR offer immersive pre-travel experiences. In the background, AI boosts operational efficiency through automation and data-driven insights, making the industry more responsive and efficient. These disruptions reshape how businesses engage with customers, offering more seamless and personalized journeys.
Source: Secondary Research, Interviews with Experts, MarketsandMarkets Analysis
MARKET DYNAMICS
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Rising adoption of data automation tools to ease decision-making process

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Deliver extreme performance and highly advanced use cases
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High implementation costs
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Incorporation of AI in areas of tourism revolutionizing customer interaction
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Emergence of AI-driven applications for flight forecasting
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Concerns related to data privacy and security
Source: Secondary Research, Interviews with Experts, MarketsandMarkets Analysis
Driver: Deliver extreme performance and highly advanced use cases
The rising demand for personalized services is driving the use of AI in the tourism sector, where companies are increasingly developing unique experiences for their customers. AI enables businesses to analyze guest behavior and predict patterns, allowing them to offer tailored recommendations for accommodations, dining options, and activities. Additionally, cognitive learning empowers AI to handle tasks that would typically require human effort in customer service, doing so more cost-effectively and efficiently. This not only enhances the guest experience by providing smoother interactions but also increases overall business efficiency by reducing manual work and automating various tasks. As consumers continue to seek more personalized and tailored interactions, AI has become an essential tool for meeting these demands and improving service and operations.
Restraint: High implementation costs
High implementation costs are one of the major barriers to adopting AI in the tourism market. Businesses with fewer resources may struggle to sustain the financial burden of integrating AI. The economic implications of AI integration demand high upgrade costs for existing systems and compatibility with new technologies. For instance, developing and customizing AI-based applications, including personalized chatbots or predictive analytics tools, might be extremely expensive. More than that, one needs to come up with periodic updates and developments to keep pace with the rapid advancement of AI technology. In this regard, some companies face difficulties in exploiting the potential of AI with full capital benefits, thereby causing delayed implementation in different areas, despite the immense scope AI carries for enriching customer experiences and efficiency of operations.
Opportunity: Incorporation of AI in areas of tourism revolutionizing customer interaction
AI is redefining tourism by actually constructing immersive experiences in tourist attractions. Augmented reality applications powered by AI provide real-time information and interactive content related to landmarks, museums, and cultural sites, making their journeys richer and more dynamic. Technological solutions can adjust to people's preferences and thus allow appropriate recommendations for points of interest, historical facts of places, hidden gems, and even custom routes. AI allows smooth access to attractions by automating ticketing and keeping waiting times as short as possible for an efficient visitor experience. AI further assists in breaking language barriers. Thus, with AI translation tools, tourists can better connect to local cultures. The use of AI in tourist attractions will increase tourist experience levels and offer insights to the attraction operators on how they can improve services to make tourism accessible, efficient, and exciting.
Challenge: Concerns related to data privacy and security
Data privacy and security are major AI-driven tourism market issues. Companies are regularly faced with sending more customer data to servers for AI to analyze to deliver personalized experiences. Data breaches and unauthorized access continue to go up. Such mishandling and distribution of personal data raise mistrust among travelers for institutions that do not have robust data protection policies. Furthermore, compliance complexities increase due to regulations such as GDPR and CCPA, and businesses are forced to adopt secure systems in combination with clear data handling practices. In addition, any data-related incident may impair the company's reputation and result in loss of customer loyalty while bringing financial consequences. Meeting all these privacy and security requirements is significant in encouraging trust and the successful implementation of AI technologies in the tourism sector.
AI in Tourism Market: COMMERCIAL USE CASES ACROSS INDUSTRIES
| COMPANY | USE CASE DESCRIPTION | BENEFITS |
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Booking.com, a Netherlands-based startup, has grown into one of the world’s top digital travel agencies by revolutionizing how people book travel | Focused on using technology to enhance the customer experience, the company is now leveraging generative AI to create tailored travel recommendations, reduce booking friction, and inspire travelers | By utilizing Amazon Bedrock’s advanced language models, Booking.com is connecting users with unique destinations, making it a premier platform for personalized travel planning. | By incorporating generative AI and AWS capabilities, Booking.com significantly improved its ability to offer personalized and unexpected travel recommendations, boosting customer satisfaction and brand loyalty | The use of AI-driven, data-powered suggestions has enhanced the user experience by providing unique, custom travel ideas that customers may not have considered on their own | The seamless integration of AI also ensured the company stayed at the forefront of technological innovation in the travel industry, furthering its mission to make travel planning easy and enjoyable. |
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Travelpass is a travel-experience platform dedicated to connecting travelers with tailored hotel stays, unique activities, and personalized recommendations | By leveraging data to enhance traveler experiences, Travelpass aims to facilitate deeper connections among users while satisfying their wanderlust | As the demand for customized travel experiences grows, the company sought a robust data management solution that would enable effective AI integration to deliver more relevant and curated travel options. | Switching to Snowflake brought Travelpass a 65% reduction in operational costs, freeing up resources for investment in AI-driven initiatives | The platform's improved data accessibility increased data delivery efficiency by over 350%, enabling quicker implementation of AI solutions across the organization | Snowflake's user-friendly design also empowered more team members to participate in data analysis without needing extensive training | With AI tools seamlessly integrated into their data architecture, Travelpass is now able to deliver highly personalized travel recommendations, enhancing customer satisfaction and engagement. |
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A1 Inteligência em Viagens, a Brazil-based corporate travel agency with over 30 years of experience, transformed its travel coordination process by implementing Power Automate and Microsoft Copilot Studio | The agency specializes in coordinating international and luxury travel for executives, working with a global network of partners to deliver personalized experiences | During the COVID-19 pandemic, founder and CEO Daniel Schaurich de Oliveira used the downtime to improve business processes with automation, creating a copilot named "Fifi" to assist both clients and staff. | Automating the travel booking process saved significant time and minimized errors, boosting the team’s productivity by 55% | Fifi's real-time responses and personalized assistance improved the client experience by providing timely, relevant information and simplifying the creation of custom travel policies | By embedding Fifi into Microsoft Teams, A1’s travel agents gained instant access to a knowledge base, allowing them to focus on higher-value tasks while still ensuring accurate information was provided to customers. |
Logos and trademarks shown above are the property of their respective owners. Their use here is for informational and illustrative purposes only.
MARKET ECOSYSTEM
The prominent players in the AI in tourism market include IBM (US), Snowflake (US), and Salesforce (US). These companies have been operating in the market for several years and possess a diversified product portfolio, state-of-the-art technologies, and a well-established geographic footprint. They are rigorously working toward the research and development of AI in tourism infrastructure.
Logos and trademarks shown above are the property of their respective owners. Their use here is for informational and illustrative purposes only.
MARKET SEGMENTS
Source: Secondary Research, Interviews with Experts, MarketsandMarkets Analysis
AI in Tourism Market, By End User
The travel industry segment of AI in tourism includes car rental and mobility providers, maritime services, aviation, and other travel modes like rail and road transportation. This segment leverages AI to enhance customer experiences, streamline operations, and optimize logistics. Car rental companies use AI for dynamic pricing and personalized recommendations, while maritime and aviation sectors focus on route optimization and predictive maintenance. Rail and road travel providers benefit from AI in demand forecasting and service efficiency. By integrating AI, these sectors aim to deliver seamless travel experiences and adapt to travelers' evolving needs.
AI in Tourism Market, By Offering
AI in tourism is segmented into solutions and services, with offerings tailored to enhance operations and customer interactions. Solutions cover the tourism sectors, including tools for booking management, virtual assistants, pricing and revenue optimization, and security and surveillance. Services complement these solutions by offering consulting, implementation, and training to help businesses integrate AI-driven innovations effectively, ensuring optimized operations and improved guest experiences across the industry.
AI in Tourism Market, By Type
AI in tourism is categorized into generative AI and other AI technologies, including Machine Learning (ML), Natural Language Processing (NLP), computer vision, and predictive analytics. Generative AI creates personalized content and automates responses, enhancing guest interactions. Other AI technologies optimize operations through ML, enable intuitive communication with NLP, improve security via computer vision, and forecast trends with predictive analytics. Together, these AI types drive innovation and efficiency in the sector.
REGION
North America is estimated to be the fastest-growing market during the forecast period.
North America has a well-developed technological infrastructure and a strong manufacturing industry. This fosters innovation and collaboration in developing and deploying AI solutions in the tourism industry. Government support and funding for technological advancements such as NLP, ML, and computer vision will revolutionize the use of AI in the tourism industry.

AI in Tourism Market: COMPANY EVALUATION MATRIX
In the AI in tourism market, the competitive landscape is defined by the high-growth trend toward hyper-personalization and operational efficiency. Amazon Web Services (AWS) (Star) secures its leadership by pioneering Generative AI solutions, such as Amazon Bedrock, which are transforming customer experiences by automating complex tasks like real-time itinerary planning and optimizing operations for major global carriers. Conversely, Huawei (Pervasive Player) maintains a foundational, widespread presence by focusing on providing the essential ICT and 5G network infrastructure for digital transformation projects. Huawei enables regional "Smart Tourism" initiatives and leverages its cloud capabilities and marketing platform, Petal Ads, to offer the ubiquitous digital backbone necessary for the entire ecosystem's growth.
Source: Secondary Research, Interviews with Experts, MarketsandMarkets Analysis
KEY MARKET PLAYERS
MARKET SCOPE
| REPORT METRIC | DETAILS |
|---|---|
| Market Size in 2024 (Value) | USD 2.95 BN |
| Market Forecast in 2030 (value) | USD 13.38 BN |
| Growth Rate | CAGR of 28.7% from 2024 to 2030 |
| Years Considered | 2019–2030 |
| Base Year | 2023 |
| Forecast Period | 2024–2030 |
| Units Considered | Value (USD MN/BN) |
| Report Coverage | Revenue forecast, company ranking, competitive landscape, growth factors, and trends |
| Segments Covered |
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| Regions Covered | North America, Europe, Asia Pacific, Middle East & Africa, and Latin America |
WHAT IS IN IT FOR YOU: AI in Tourism Market REPORT CONTENT GUIDE

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RECENT DEVELOPMENTS
- September 2024 : Snowflake announced the launch of AI Data Cloud for Travel and Hospitality. This platform unites Snowflake's data platform, AI capabilities, and industry-specific solutions to deliver best-in-class data insights for the travel and hospitality industry.
- May 2024 : Korean Air partnered with AWS to develop an AI Contact Center (AICC) platform incorporating innovative AI technologies to improve the customer experience.
- April 2024 : Sabre Corporation partnered with InterparkTriple. This aims to leverage Sabre’s Travel AI microservices with InterparkTriple’s proprietary platform, providing users with AI-powered functionalities and personalized experiences.
- March 2024 : IBM and Salesforce expanded their partnership to enhance AI and data ecosystems. IBM's watsonx platform and Granite models will boost generative AI use cases, pre-built actions, and prompts on the Salesforce Einstein 1 Platform.
- February 2024 : Huawei launched four intelligent transportation solutions, namely, Intelligent Transportation System 2.0 Solution for the road sector, Smart Railway — Perimeter Detection Solution, Smart Airport — Fully Connected Fiber Network Solution, and Smart Airport — Perimeter Security with Fiber Sensing Solution. Through these solutions, Huawei aims to enable convenient travel, smooth logistics, and a digital and intelligent future for the transportation industry.
Table of Contents
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Methodology
This research study involved the extensive use of secondary sources, directories, and databases, such as Dun & Bradstreet (D&B) Hoovers and Bloomberg BusinessWeek, to identify and collect information useful for a technical, market-oriented, and commercial study of the AI in tourism market. The primary sources have been mainly industry experts from the core and related industries and preferred suppliers, manufacturers, distributors, service providers, technology developers, alliances, and organizations related to all segments of the value chain of this market. In-depth interviews have been conducted with various primary respondents, including key industry participants, subject matter experts, C-level executives of key market players, and industry consultants, to obtain and verify critical qualitative and quantitative information.
Secondary Research
The market for companies offering AI in tourism solutions and services to different end users has been estimated and projected based on the secondary data made available through paid and unpaid sources and by analyzing their product portfolios in the ecosystem of the AI in tourism market. In the secondary research process, various sources such as Journal of Tourism Studies and Hospitality Research and International Journal of Contemporary Hospitality Management (IJCHM) have been referred to for identifying and collecting information for this study on the AI in tourism market. The secondary sources included annual reports, press releases, investor presentations of companies, white papers, journals, certified publications, and articles by recognized authors, directories, and databases. Secondary research has been mainly used to obtain essential information about the supply chain of the market, the total pool of key players, market classification, segmentation according to industry trends to the bottommost level, regional markets, and key developments from both market- and technology-oriented perspectives that primary sources have further validated.
Primary Research
In the primary research process, various primary sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information on the market. The primary sources from the supply side included various industry experts, including Chief Experience Officers (CXOs); Vice Presidents (VPs); directors from business development, marketing, and product development/innovation teams; related critical executives from AI in tourism service vendors, System Integrators, professional service providers, and industry associations; and key opinion leaders. Primary interviews were conducted to gather insights, such as market statistics, revenue data collected from services, market breakups, market size estimations, market forecasts, and data triangulation. Primary research also helped in understanding various trends related to technologies, applications, deployments, and regions. Stakeholders from the demand side, such as Chief Information Officers (CIOs), Chief Technology Officers (CTOs), Chief Strategy Officers (CSOs), and end users using AI in tourism services, were interviewed to understand the buyer’s perspective on suppliers, products, service providers, and their current usage of AI in tourism services which would impact the overall AI in tourism market.
Note: Others include sales managers, marketing managers, and product managers.
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Market Size Estimation
Multiple approaches were adopted to estimate and forecast the size of the AI in tourism market. The first approach involves estimating market size by summing up the revenue generated by companies through the sale of AI in tourism solutions and services.
Both top-down and bottom-up approaches were used to estimate and validate the total size of the AI in tourism market. These methods were extensively used to estimate the size of various segments in the market. The research methodology used to estimate the market size includes the following:
- Key players in the market have been identified through extensive secondary research.
- In terms of value, the industry’s supply chain and market size have been determined through primary and secondary research processes.
- All percentage shares, splits, and breakups have been determined using secondary sources and verified through primary sources.
- After arriving at the overall market size, the AI in tourism market was divided into several segments and subsegments.
Artificial Intelligence in Tourism Market : Top-Down and Bottom-Up Approach

Data Triangulation
After arriving at the overall market size, the AI in tourism market was divided into several segments and subsegments. The data was triangulated by studying various factors and trends from the demand and supply sides. Along with data triangulation and market breakdown, the market size was validated by the top-down and bottom-up approaches.
Market Definition
AI in the tourism market refers to the use of artificial intelligence technologies in a variety of activities through which practices in travel, tourism, and hospitality are improved and optimized. It speaks about using solutions like machine learning, chatbots, predictive analytics, and automation to improve customer service, personalize travel experiences, streamline processes, and enhance efficiency in the whole industry. From personalized recommendations and dynamic pricing to real-time customer support and smart management of resources, AI is transforming all aspects of tourism businesses in their interactions with customers, management of services, and response to market needs.
Stakeholders
- Solution Providers
- Service Providers
- Regulatory Bodies
- Technology Partners
- Travel Agencies
- Hospitality Chains
- End Users
- Transportation Companies
- Industry Associations
- Cloud Service Providers
Report Objectives
- To determine, segment, and forecast the AI in tourism market based on end users, offerings, type, and region in terms of value
- To forecast the segment’s size with respect to five main regions: North America, Europe, Asia Pacific (Asia Pacific), Latin America, and the Middle East & Africa (Middle East & Africa)
- To provide detailed information about the major factors (drivers, restraints, opportunities, and challenges) influencing the market
- To study the complete value chain and related industry segments and perform a value chain analysis
- To strategically analyze macro and micro-markets with respect to individual growth trends, prospects, and contributions to the market
- To analyze industry trends, regulatory landscape, and patents & innovations
- To analyze opportunities for stakeholders by identifying the high-growth segments
- To track and analyze competitive developments, such as agreements, partnerships, collaborations, and R&D activities
Available Customizations
With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:
Country-wise information
- Analysis for additional countries (up to five)
Company Information
- Detailed analysis and profiling of additional market players (up to 5)
Key Questions Addressed by the Report
What are the opportunities in the AI in tourism market?
The AI in tourism market offers opportunities through transformative applications, growing demand for global connectivity, and advancements in detailed sensing and high-precision positioning technologies that enhance tourism networks.
What is the definition of the AI in tourism market?
The AI in tourism market refers to the use of artificial intelligence technologies to improve and optimize travel, tourism, and hospitality activities. It involves solutions such as machine learning, chatbots, predictive analytics, and automation that enhance customer service, personalize travel experiences, streamline operations, and increase efficiency across the industry. Through capabilities like personalized recommendations, dynamic pricing, real-time support, and smart resource management, AI transforms how tourism businesses interact with customers and respond to changing market needs.
Which region is expected to have the largest market share in the AI in tourism market?
The Asia Pacific region is expected to hold the largest share of the AI in tourism market during the forecast period.
What is the market size of the AI in tourism market?
The AI in tourism market is valued at USD 2.95 billion in 2024 and is projected to reach USD 13.38 billion by 2030, reflecting a CAGR of 28.7% during the forecast period.
Who are the key players operating in the AI in tourism market?
Key players include Snowflake (US), IBM (US), NVIDIA (US), Microsoft (US), AWS (US), Salesforce (US), Appier (Taiwan), Huawei (China), Sabre Corporation (US), SAS Institute (US), [24]7.ai (US), Virtusa Corporation (US), Travelport (UK), Amadeus (Spain), Devox Software (Poland), AltexSoft (US), Jio Haptik Technologies Limited (India), SHR Group (US), Duve (US), Nexscient (US), Persado (US), Canary Technologies (US), Mize (US), FLYR (US), Geovea (US), and Layla AI (Germany).
What are the key technology trends in the AI in tourism market?
Key technology trends include the increasing use of conversational AI, the adoption of automated machine learning, the integration of IoT capabilities, and the growing application of augmented and virtual reality within tourism operations.
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Growth opportunities and latent adjacency in Artificial Intelligence in Tourism Market