Smart Locker Market

Smart Locker Market by Offering (Hardware, Software, Services), Technology (RFID, Electronic, Mobile, Biometric, Cloud), Deployment (Indoor, Outdoor), Application (Day, Parcel, Staff, Asset Management), End-Use Industry, Region - Global Forecast to 2028

Report Code: SE 8856 Nov, 2023, by

[200 Pages Report] The global smart locker market was valued at USD 2.1 billion in 2023 and is estimated to reach USD 3.6 billion by 2028, registering a CAGR of 11.6% during the forecast period. The growth of the smart lockers market is propelled by the surge in e-commerce activities, increasing urbanization and population density, demand for contactless solutions, and advancements in technology such as IoT and RFID integration. These factors collectively drive the adoption of smart lockers, offering secure and efficient parcel delivery solutions in response to last-mile delivery challenges and the need for streamlined package management.

Smart Locker Market

Smart Locker Market

Smart Locker Market Forecast to 2028

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Market Dynamics:

Driver: Growth in e-commerce, retail, and logistics application for parcel management

The growth in e-commerce, retail, and logistics applications is a significant driver propelling the smart locker market. With the ever-increasing popularity of online shopping, there is a growing need for efficient, secure, and convenient package management solutions. Smart lockers have become an indispensable tool for e-commerce companies, ensuring that packages are securely delivered to customers, even in their absence. For instance, Amazon Locker, operated by Amazon, utilizes smart lockers to enable customers to pick up their online purchases at convenient locations, providing a prime example of the retail sector embracing this technology. In the logistics industry, companies like UPS and FedEx have adopted smart locker systems for parcel drop-off and pickup, streamlining the last-mile delivery process. Moreover, the retail sector is also reaping the benefits of smart lockers, as they provide an efficient way for customers to collect online or in-store products, enhancing the overall shopping experience. Companies like Luxer One and Cleveron offer smart locker solutions tailored to these applications, addressing the growing demands of e-commerce, retail, and logistics for secure and convenient package management.

Restraint:  High initial investment costs

High initial investment costs are a significant restraint in the smart locker market, comprising various financial considerations that can deter potential adopters. The expense encompasses acquiring hardware components such as lockers, electronic locks, and sensors, with costs increasing as the system’s size and complexity grow. Software development and integration add another expenditure layer, especially if customization is needed to meet specific requirements. Setting up the necessary infrastructure, including power supply and internet connectivity, presents further financial challenges. Installation, configuration, and training require specialized skills and can incur additional costs. Moreover, ongoing operational expenses, such as maintenance and software updates, must be factored in. Scalability considerations and return on investment (ROI) calculations are essential but can be impacted by high upfront costs, potentially delaying the realization of benefits. Smaller businesses may need more money to invest in smart locker technology. However, as the market evolves and competition increases, there’s a growing trend toward cost reductions and more accessible pricing models, which may alleviate some of these financial constraints over time.

Opportunity: Rapid urbanization in emerging nations

As per the report of United Nations that is published in 2018, the global urban population is expected to increase to 4.46 billion in 2021 and is expected to reach 6.68 billion by 2050. The smart lockers market is expected to experience significant growth due to rapid urbanization in emerging countries. As urban areas expand and populations concentrate in cities, the demand for efficient and secure parcel delivery solutions is on the rise. Smart lockers, with their ability to streamline package management, provide a convenient and technologically advanced solution for urban dwellers. The expansion of e-commerce, coupled with the challenges of last-mile delivery in densely populated urban environments, further amplifies the need for smart lockers. These lockers offer a practical and space-efficient way to address the evolving demands of urban lifestyles, making them a key driver in the growing market for smart locker particularly in technologically advancing countries such as the US, Germany, the UK, and China.

Challenge: Space and Installation Challenges

Installing smart locker systems requires sufficient physical space to accommodate the lockers and related infrastructure. Space constraints can be a significant issue in some settings, particularly in densely populated urban environments, small businesses, or residential buildings with limited common areas. The availability of space for locker placement may be restricted, making it challenging to implement smart locker systems. In cases where space is limited or not initially designed for smart locker installation, retrofitting existing spaces can be costly and complex. This process may involve modifying the physical layout, electrical wiring, and internet connectivity, which can disrupt operations and add to the overall cost of deployment. Installing smart lockers requires access to essential utilities such as power and the internet. Ensuring these utilities are readily available in the chosen location is crucial for successfully deploying smart lockers. In remote or underserved areas, this can be a significant challenge. The installation process, including securing lockers, wiring, and configuring software, can be technically complex. It often requires specialized expertise; errors can lead to operational issues or security vulnerabilities.

Smart Locker Market Ecosystem

The Smart locker market is competitive, with major companies such as Ricoh, Pitney Bowes, Inc., ASSA ABLOY, Quadient, Gibraltar Industries, Hollman Inc., Bell and Howell, LLC, and Cleveron among others, are the significant manufacturers of smart locker, and numerous small- and medium-sized vital enterprises. Many players offer smart locker and their components, while many players and details offer integration services. These integration services are widely required in commercial, logistics, office, residential, and education.

Smart Locker Market by Ecosystem

Based on the offering, the hardware segment is expected to account for the largest market share during the forecast period.

The hardware segment will account for a significant market share in 2028. The hardware market is propelled by a constellation of factors, such as increased usage of smart lockers due to increasing demand for contactless solutions, particularly in a post-pandemic world, where touchless interactions are highly valued. The surge in e-commerce and online shopping has also played a pivotal role, as smart lockers offer a secure and convenient way to receive packages. The rising proliferation of mobile devices and other electronic devices is also a driving factor for growth in smart locker storage solutions. As a result, Smart lockers are also finding a place in modern workplaces, providing employees with secure storage for their personal belongings and contributing to the flexibility of contemporary work environments. Efficiency gains in last-mile delivery, security benefits, cost savings, and alignment with sustainability initiatives further fuel the demand for smart locker hardware.

Based on technology, the electronic segment is projected to contribute the largest market share during the forecast period.

The electronics technology segment will account for a significant market share in 2028. This is propelled by various factors such as the integration of electronic features (Pin Code, QR Codes, Bar codes, and other electronic keys) into smart locker technology that enhances the overall functionality, security, and user experience. It enables convenient and secure access for users while providing efficient management and oversight for administrators. Additionally, these features can be combined to create multi-layered security measures, ensuring that smart lockers are a dependable solution for various applications, including package delivery, personal storage, and more.

Based on region, Asia Pacific is projected to grow fastest for the smart locker market

The scope of the smart locker market in Asia Pacific includes China, Japan, South Korea, and the Rest of Asia Pacific. The smart locker market in Asia Pacific is expected to record the highest CAGR during the forecast period. China, Japan, and South Korea are among the major countries driving the smart locker market in the region. The increasing population, the need for investments in automation, and smart city initiatives are expected to drive the market.

Smart Locker Market by Region

Smart Locker Market by Region

To know about the assumptions considered for the study, download the pdf brochure

Key Market Players

The smart locker companies is dominated by a few globally established players such as Ricoh, Pitney Bowes, Inc., ASSA ABLOY, Quadient, Gibraltar Industries, Bell and Howell, LLC, Cleveron, etc.

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Scope of the Report

Report Metric


Market Size Availability for Years


Base Year


Forecast Period


Forecast Units

Value (USD)

Segments Covered

Offering, Deployment, Application, End-Use and Region.

Geographies Covered

North America, Europe, Asia Pacific, and Rest of the world

Companies Covered

Ricoh, Pitney Bowes, Inc, ASSA ABLOY, Quadient, Gibraltar Industries, Hollman Inc, Bell and Howell, LLC, Cleveron,InPost SA etc

Smart Locker Market Highlights

This research report categorizes the smart locker market based on offering, deployment,technology,application, end-use industry, and region



Based on Offering:

  • Software
  • Hardware
  • Services

Based on Technology:

  • RFID
  • Electronics
  • Mobile
  • Biometrics
  • Cloud-based

Based on Deployment

  • Indoor
  • Outdoor

Based on Application

  • Day Lockers/Generic Lockers,
  • Parcel Lockers
  • Staff/Employee Lockers,
  • Asset Management Lockers

Based on Application

  • Commercial
  • Office
  • Logistics
  • Residential
  • Education
  • Other end-use industries (Healthcare and Industrial)

Based on Region:

  • North America
    • US
    • Canada
    • Mexico
  • Europe
    • Germany
    • UK
    • France
    • Rest of Europe
  • Asia Pacific (APAC)
    • China
    • Japan
    • South Korea
    • Rest of APAC
  • Rest of the world (RoW)
    • South America
    • Middle East and Africa

Recent Developments

  • In June 2023, Bell and Howell announced that a Tier 1 grocery chain in the United States has installed Bell and Howell’s industry-leading BH QuickCollect GO! Pod to elevate customer experience and deliver exceptional last-mile efficiency
  • In September 2022, Quadient announced that DHL Parcel UK is joining its growing parcel locker network in the United Kingdom. DHL Parcel UK announced a new partnership with Quadient to offer smart lockers for parcel pick-up throughout the UK. The contactless, secure locker stations will give recipients more choice and flexibility to receive their parcels at a time and location that suits them
  • In June 2022, Luxer One announced that it would sponsor and exhibit its suite of smart lockers designed for multifamily facilities at the National Apartment Association’s annual user group and conference, Apartmentalize, in San Diego.

Frequently Asked Questions (FAQs):

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1 Introduction 
    1.1. Study Objectives  
    1.2. Market Definition and Scope 
           1.2.1. Inclusions and Exclusions
    1.3. Study Scope 
           1.3.1. Markets Covered
           1.3.2. Geographic Segmentation
           1.3.3. Years Considered for the study
    1.4. Currency 
    1.5. Limitations 
    1.6. Stakeholders 
    1.7. Recession Impact on Smart Locker Market 
2 Research Methodology 
    2.1. Research Data 
           2.1.1. Secondary Data
           Major Secondary Sources
           Key Data from Secondary Sources
           2.1.2. Primary Data
           Primary Interviews with Experts
           Key Data from Primary Sources
           Key Industry Insights
           Breakdown of Primaries
    2.2. Market Size Estimation 
           2.2.1. Bottom-Up Approach 
           Approach for Capturing Market Share by Bottom-Up Analysis (Demand Side)
           2.2.2.  Top-Down Approach
           Approach for Capturing Market Share by Top-Down Analysis (Supply Side)
    2.3. Market Breakdown and Data Triangulation 
    2.4. Research Assumptions 
    2.5. Risk Assessment 
    2.6. Assumptions of Recession 
    2.7. Limitations of Research 
3 Executive Summary 
4 Premium Insights 
5 Market Overview 
    5.1. Introduction 
    5.2. Market Dynamics 
    5.3. Trends/Disruptions Impacting Customer’s Business 
    5.4. Pricing Analysis 
           5.4.1. Average Selling Price Trend of Key Players, By Product Type
           5.4.2. Average Selling Price Trend, By Region
    5.5. Value Chain Analysis 
    5.6. Ecosystem Analysis 
    5.7. Technology Analysis 
    5.8. Patent Analysis 
    5.9. Trade Analysis 
    5.10. Key Conferences and Events (2023-2024) 
    5.11. Case Study Analysis 
    5.12. Tariff and Regulatory Landscape 
           5.12.1. Regulatory Bodies, Government Agencies, and Other Organizations
    5.13. Porters Five Force Analysis 
           5.13.1. Threat from New Entrants
           5.13.2. Threat of Substitutes
           5.13.3. Bargaining Power of Suppliers
           5.13.4. Bargaining Power of Buyers
           5.13.5. Intensity of Competitive Rivalry
    5.14. Key Stakeholders and Buying Criteria 
           5.14.1. Key Stakeholders in Buying Process
           5.14.2. Buying Criteria
6 Smart Locker Market, By Offering 
    6.1. Introduction 
    6.2. Hardware 
    6.3. Software 
    6.4. Services 
7 Smart Locker Market, By Technology 
    7.1. Introduction 
    7.2. RFID 
    7.3. Mobile 
    7.4. Electronic 
    7.5. Biometric 
    7.6. Cloud-Based 
8 Smart Locker Market, By Deployment  
    8.1. Introduction 
    8.2. Indoor 
    8.3. Outdoor 
9 Smart Locker Market, By Application 
    9.1. Introduction 
    9.2. Day Lockers/Generic Lockers 
    9.3. Parcel Lockers 
    9.4. Staff/Employee Lockers 
    9.5. Asset Management Lockers  
10 Smart Locker Market, By End-user 
     10.1. Introduction 
     10.2. Commercial 
     10.3. Office 
     10.4. Logistics 
     10.5. Residential 
     10.6. Education 
     10.7. Other end-use industries 
11 Smart Locker Market, By Region  
     11.1. Introduction 
     11.2. North America 
             11.2.1. Impact of Recession
             11.2.2. US
             11.2.3. Canada
             11.2.4. Mexico
     11.3. Europe 
             11.3.1. Impact of Recession
             11.3.2. UK
             11.3.3. Germany
             11.3.4. France
             11.3.5. Rest of Europe
     11.4. Asia Pacific 
             11.4.1. Impact of Recession
             11.4.2. China
             11.4.3. Japan
             11.4.4. South Korea
             11.4.5. Rest of Asia Pacific
     11.5. RoW 
             11.5.1. Impact of Recession
             11.5.2. Middle East & Africa
             11.5.3. South America
12 Smart Locker Market, Competitive Landscape 
     12.1. Key Player Strategies/Right to Win 
     12.2. Revenue Analysis 
     12.3. Market Share Analysis 
     12.4. Company Evaluation Matrix 
             12.4.1. Stars
             12.4.2. Emerging Leaders
             12.4.3. Pervasive Players
             12.4.4. Participants
             12.4.5. Company Footprint
     12.5. Startup/SME Evaluation Matrix 
             12.5.1. Progressive Companies
             12.5.2. Responsive Companies
             12.5.3. Dynamic Companies
             12.5.4. Starting Blocks
             12.5.5. Competitive Benchmarking 
     12.6. Competitive Situation and Trends 
13 Smart Locker Market, Company Profiles  
     13.1. Key Players 
             13.1.1. Digilock
             13.1.2. Metra
             13.1.3. Gantner
             13.1.4. eLocker
             13.1.5. Ojmar
             13.1.6. LoQit
             13.1.7. HID Global
             13.1.8. Traka
             13.1.9. Vecos
             13.1.10. Yellowbox
     13.2. Other Players 
             13.2.1. Gallangher
             13.2.2. Ricoh
             13.2.3. Igloocompany Pte Ltd
             13.2.4. Mobiikey
             13.2.5. LockTec
             13.2.6. Parcel Pending LLC
             13.2.7. LUXER ONE
             13.2.8. Snaile Inc
             13.2.9. Package Concierge
             13.2.10. Florence Corporation
             13.2.11. Smartalock
             13.2.12. RoboVault
             13.2.13. TZ Limited
             13.2.14. Bell and Howell
             13.2.15. Cleveron
14 Appendix 
     14.1. Discussion Guide 
     14.2. Knowledge Store: MarketsandMarkets’ Subscription Portal 
     14.3. Available Customizations 
     14.4. Related Reports 
     14.5. Author Details 

To estimate the size of the smart locker market, the study utilized four major activities. Exhaustive secondary research was conducted to gather information on the market, as well as its peer and parent markets. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the total market size. Finally, market breakdown and data triangulation methods were utilized to estimate the market size for different segments and subsegments.

Secondary Research

In the secondary research process, various sources have been referred to for identifying and collecting information for this study on the smart locker market. Secondary sources for this research study include corporate filings (such as annual reports, investor presentations, and financial statements); trade, business, and professional associations; white papers; certified publications; articles by recognized authors; directories; and databases. The secondary data was collected and analyzed to determine the overall market size, further validated through primary research.

List of key secondary sources


Web Link

International Trade Centre (ITC)

World Economic Forum

World Trade Organization

Custom Electronic Design & Installation Association

The Continental Automated Buildings Association

European Building Automation and Controls Association

The International Society of Automation

Primary Research

To gather insights on market statistics, revenue data, market breakdowns, size estimations, and forecasting, primary interviews were conducted. Additionally, primary research was used to comprehend the various technology, application, vertical, and regional trends. Interviews with stakeholders from the demand side, including CIOs, CTOs, CSOs, and customer/end-user installation teams using smart locker, were also conducted to understand their perspective on suppliers, products, component providers, and their current and future use of smart locker, which will impact the overall market. Several primary interviews were conducted across major countries of North America, Europe, Asia Pacific, the Middle East & Africa, and Latin America.

Smart Locker Market Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

To estimate and validate the size of the smart locker market and its submarkets, both top-down and bottom-up approaches were utilized. Secondary research was conducted to identify the key players in the market, and primary and secondary research was used to determine their market share in specific regions. The entire process involved studying top players’ annual and financial reports and conducting extensive interviews with industry leaders such as CEOs, VPs, directors, and marketing executives. Secondary sources were used to determine all percentage shares and breakdowns, which were then verified through primary sources. All parameters that could impact the markets covered in this research study were accounted for, analyzed in detail, verified through primary research, and consolidated to obtain the final quantitative and qualitative data.

Global Smart Locker Market Size: Botton Up Approach

  • Identifying various smart locker manufacturers
  • Analyzing the penetration of each component through secondary and primary research
  • Analyzing integration of smart locker in different applications through secondary and primary research
  • Conducting multiple discussions with key opinion leaders to understand the detailed working of smart lockers and their implementation in multiple industries; this helped analyze the break-up of the scope of work carried out by each major company
  • Verifying and cross-checking the estimates at every level with key opinion leaders, including CEOs, directors, operation managers, and finally with the domain experts at MarketsandMarkets
  • Studying various paid and unpaid sources of information, such as annual reports, press releases, white papers, and databases

Smart Locker Market Size, and Botton Up Approach

Global Smart locker Market Size: Top Down Approach

The top-down approach has been used to estimate and validate the total size of the smart locker market.

  • Focusing initially on the R&D investments and expenditures being made in the ecosystem of the smart locker market, further splitting the market on the basis of offering, technology, deployment, application, end-use industry, and region, and listing the key developments
  • Identifying leading players in the smart locker market through secondary research and verifying them through brief discussions with industry experts
  • Analyzing revenue, product mix, geographic presence, and key applications for which products are served by all identified players to estimate and arrive at percentage splits for all key segments
  • Discussing splits with industry experts to validate the information and identify key growth pockets across all key segments
  • Breaking down the total market based on verified splits and key growth pockets across all segments

Smart Locker Market Size, and Top Down Approach

Data Triangulation

Once the overall size of the smart locker market was determined using the methods described above, it was divided into multiple segments and subsegments. Market engineering was performed for each segment and subsegment using market breakdown and data triangulation methods, as applicable, to obtain accurate statistics. To triangulate the data, various factors and trends from the demand and supply sides were studied. The market was validated using both top-down and bottom-up approaches.

Market Definition

Smart lockers are storage containers that use Internet of Things (IoT) technology to connect to the Internet and provide people with a convenient way to store their belongings or to protect assets in factory and warehouse environments. The ultimate purpose of smart lockers is the usage of smart locker software. These smart locker systems are especially popular in offices, warehouses, retail chains, accounting firms, solicitor’s offices, and public service headquarters. Two main advantages include keeping items safe and secure, but more so, for the administrators gathering insightful data on usage and security via the provided software by these smart locker solutions.

Key Stakeholders

  • Smart locker Manufacturers
  • Smart locker Suppliers
  • Smart locker Integrators
  • Smart locker distributors
  • Smart locker software solution providers
  • Technology investors
  • Research organizations
  • Analysts and strategic business planners
  • Venture capitalists, private equity firms, and startups
  • Educational Institutes and Universities
  • Component Suppliers and Distributors
  • Logistics and shipment companies

Report Objectives

  • To define, describe, and forecast the smart locker market based on offering, technology, deployment, application, end-use industry and region
  • To forecast the size of the market segments for four major regions—North America, Europe, Asia Pacific (APAC), and the Rest of the World (RoW)
  • To provide detailed information regarding the major factors influencing the growth of the market (drivers, restraints, opportunities, and challenges)
  • To strategically analyze micromarkets1 with respect to individual growth trends, prospects, and contributions to the total market
  • To study the complete value chain and allied industry segments and perform a market value chain analysis.
  • To provide ecosystem analysis, case study analysis, patent analysis, technology analysis, pricing analysis, porter’s five forces analysis, key stakeholders and buying criteria, key conferences and events, and regulatory bodies, government agencies, and regulations pertaining to the market
  • To strategically profile the key players and comprehensively analyze their market shares and core competencies2.
  • To analyze the opportunities in the market for stakeholders and describe the competitive landscape of the market.
  • To analyze competitive developments such as collaborations, agreements, contracts, partnerships, mergers & acquisitions, product launches, and research & development (R&D) in the market
  • To analyze the impact of the recession on the smart locker market

Available customizations:

With the given market data, MarketsandMarkets offers customizations according to the specific requirements of companies. The following customization options are available for the report:

  • Detailed analysis and profiling of additional market players (up to 5)
  • Additional country-level analysis of the smart locker market

Product Analysis

  • Product matrix, which provides a detailed comparison of the product portfolio of each company in the smart locker market.
Custom Market Research Services

We will customize the research for you, in case the report listed above does not meet with your exact requirements. Our custom research will comprehensively cover the business information you require to help you arrive at strategic and profitable business decisions.

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Report Code
SE 8856
Published ON
Nov, 2023
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