Speech Analytics Market

Speech Analytics Market by Offering (Software by Functionality & Deployment Mode & Services), Business Function (Sales & Marketing, HR), Channel (VOIP & Messaging Platforms, Webinars & Virtual Meetings), Vertical and Region - Global Forecast to 2029

Report Code: TC 2259 Feb, 2024, by marketsandmarkets.com

Speech Analytics Market Size & Trends

The Speech Analytics Market is projected to grow from USD 3.3 billion in 2024 to USD 7.3 billion by 2029, at a compound annual growth rate (CAGR) of 17.5% during the forecast period. Due to various business drivers, the speech analytics market is expected to grow significantly during the forecast period. The market is experiencing significant growth due to the rising demand for improving omnichannel integration capabilities, the increasing emphasis on monitoring and improving agent performance, and the growing importance of utilizing analytics for customer retention and enhanced customer satisfaction.

Speech Analytics Market

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Speech Analytics Market Opportunities

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Market Dynamics

Driver: Increasing need to improve omnichannel integration capabilities 

The growing imperative to enhance omnichannel integration capabilities within speech analytics solutions is propelled by escalating consumer demands for seamless experiences across diverse communication channels. Integrating data from multiple channels enables organizations to gain a more holistic understanding of customer behavior, preferences, and needs. By analyzing interactions across various touchpoints, businesses can identify trends, patterns, and opportunities for improvement more effectively. Omnichannel integration allows organizations to deliver personalized and consistent experiences to customers regardless of the channel they use to interact. Speech analytics solutions that can analyze data from all channels help businesses identify pain points, resolve issues promptly, and provide proactive support, ultimately enhancing the overall customer experience. Organizations that can effectively integrate data from multiple channels and leverage speech analytics to gain insights have a competitive edge in the market. They can anticipate customer needs, tailor offerings, and deliver superior experiences, increasing customer satisfaction, loyalty, and retention. Research by Adobe indicates that omnichannel customers have a 30% higher lifetime value than those who shop through only one channel. These statistics underscore the critical role of omnichannel integration in driving customer loyalty and revenue growth. As organizations strive to meet these expectations, speech analytics solutions that offer comprehensive omnichannel capabilities are poised to deliver superior insights, foster enhanced customer experiences, and gain a competitive edge in the market.

Restraints: Deriving insights from transcribed voice data

Speech analytics has yet to become widely adopted as a mainstream practice. Presently, its primary function revolves around keyword and phrase detection. Consequently, companies can segment customers based on sentiment, intent, or interests, and monitor agents' performance and compliance. However, the adoption of advanced analytics, like predictive analysis for real-time coaching, necessitates substantial investment. Moreover, tools that directly analyze speech data, such as speech emotion detection, are not readily accessible. Most call centers lack in-house machine learning expertise to develop such tools, and major tech companies dominating the market do not offer customizable solutions. Moreover, transcribing voice data accurately and efficiently requires sophisticated technology and resources, which can be costly and time-consuming to implement. Additionally, the sheer volume of voice data generated from various channels such as phone calls, voicemails, and virtual assistant interactions can overwhelm traditional analytics systems, leading to delays and performance issues. Moreover, ensuring the quality and accuracy of transcribed data is crucial for deriving meaningful insights, but this can be difficult to achieve, especially in noisy or complex environments. Furthermore, the interpretation and analysis of transcribed voice data require specialized skills and expertise, which may be lacking in many organizations. Overall, while the potential insights from transcribed voice data are valuable, the challenges associated with its generation can act as a restraining factor in the widespread adoption of speech analytics solutions in the market.

Opportunity: Integration with generative AI to offer real-time insights and predictive analytics

The integration of speech analytics with generative AI is revolutionizing the market by offering real-time insights and predictive analytics capabilities. By harnessing the power of speech analytics to analyze live or recorded conversations and generative AI to generate synthetic data and simulate future scenarios, businesses can gain a deeper understanding of customer behaviors, preferences, and trends in real-time. This integration enables organizations to anticipate customer needs, predict future outcomes, and make data-driven decisions with greater accuracy and agility. Moreover, by leveraging speech analytics to analyze ongoing or recorded conversations and generative AI to simulate future scenarios and generate synthetic data, organizations can gain a comprehensive understanding of customer behaviors, preferences, and trends. This integration enables businesses to anticipate customer needs, identify emerging patterns, and predict future outcomes with unprecedented accuracy. For instance, a telecommunications company can use real-time speech analytics combined with generative AI to analyze customer calls, predict churn risk based on sentiment analysis, and proactively address issues to retain valuable customers. A few vendors, such as Verint, NICE, Clarabridge, CallMiner, and Avaya, offer AI-powered speech analytics solutions that combine speech recognition technology with generative AI to extract actionable insights from customer interactions. Their solutions enable organizations to analyze sentiment, detect trends, and predict customer behavior in real-time.

Challenge: Broadening the extent of transcribed data capture

The challenge posed by increasing transcribed data coverage in the adoption of speech analytics solutions lies in the sheer volume and complexity of data that needs to be processed and analyzed. As organizations aim to capture and transcribe a broader range of customer interactions across various channels, including phone calls, chat transcripts, social media interactions, and more, the scalability and efficiency of speech analytics solutions become critical. However, the process of transcribing large volumes of data accurately and in real-time can strain existing resources and infrastructure, leading to delays, errors, and performance issues. Furthermore, ensuring data quality, privacy, and compliance becomes increasingly challenging as the volume of transcribed data grows. Organizations must invest in robust infrastructure, advanced AI technologies, and data management strategies to overcome these challenges and effectively harness the insights hidden within their transcribed data. Failure to address these challenges may hinder the adoption and effectiveness of speech analytics solutions, limiting their ability to drive business value and deliver meaningful insights from customer interactions. Moreover, to increase transcribed data coverage, call centres need accurate and cost-effective ASRs. For instance, the latest improvements in deep learning have made local speech-to-text with cloud-level accuracy possible. Leopard Speech-to-Text is up to 20x more affordable. Now, enterprises that transcribe only 5-10% of interactions can transcribe every conversation for the same price.

Speech Analytics Market Ecosystem

Top Companies in Speech Analytics Market

By software functionality, the predictive analytics and forecasting segment registered the highest CAGR during the forecast period.

Predictive analytics and forecasting functionality in speech analytics software are instrumental in empowering organizations to anticipate future trends, behaviors, and outcomes based on historical data and analysis. Leveraging advanced algorithms and machine learning techniques, these capabilities enable organizations to predict customer behavior, identify potential issues, and proactively address them. Ultimately, predictive analytics and forecasting functionality empower organizations to make informed decisions, mitigate risks, and stay ahead of the competition in today's dynamic business landscape.

By vertical, healthcare & life sciences register the highest CAGR during the forecast period.

In the healthcare and life sciences verticals, speech analytics plays a crucial role in improving patient experiences, enhancing clinical workflows, and ensuring compliance with regulatory standards. Healthcare providers leverage speech analytics to analyze patient-doctor interactions, identify patient needs and concerns, and enhance the quality of care delivery. Additionally, speech analytics enables healthcare organizations to monitor and optimize operational processes, such as appointment scheduling, billing, and insurance claims processing, leading to increased efficiency and cost savings. In the life sciences sector, speech analytics is utilized for pharmaceutical sales and marketing, clinical trial management, and adverse event monitoring.

By channel, webinars & virtual meetings segment to register highest CAGR during the forecast period.

Speech analytics software is increasingly applied in webinars and virtual meetings to enhance participant engagement and optimize communication effectiveness. By analyzing the spoken content during these sessions, organizations can gain valuable insights into participant sentiment, engagement levels, and key discussion topics. This analysis enables presenters and organizers to identify areas for improvement, tailor their messaging, and enhance the overall quality of the virtual event experience. Moreover, speech analytics software assists in evaluating speaker performance and audience response, providing valuable feedback for future sessions.

By region,  North America to witness the largest market size during the forecast period.

In North America, speech analytics has become a vital tool for organizations across various industries, driving insights, improving customer experiences, and enhancing operational efficiency. North America boasts advanced technological infrastructure, including robust telecommunications networks and high-speed internet connectivity. This infrastructure supports deploying speech analytics solutions across various communication channels, such as call centers, social media, and online chat platforms.

North American Speech Analytics Market Size, and Share

Key Market Players

The speech analytics providers have implemented various organic and inorganic growth strategies, such as product upgrades, new product launches, partnerships and agreements, business expansions, and mergers and acquisitions to strengthen their offerings in the market. Some major players in the speech analytics market include NICE (US), Verint (US), Avaya (US), OpenText (Canada), Google (US), Vonage (US), Genesys (US), Calabrio (US), CallMiner (US), Almawave (Italy), Five9 (US), AWS (US), Qualtrics (US), Talkdesk (US), Alvaria (US), Castel Communications (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), 3CLogic (US), Sprinklr (US), Uniphore ( US), Enthu.ai (India), Deepgram (US), Gnani.ai (India), Observe.ai (US), Batvoice (France), Kwantics (India), Convin (India), Salesken (US), Tethr (US), Gong (US), and Clari (US).

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Scope of the Report

Report Metrics

Details

Market size available for years

2019–2029

Base year considered

2023

Forecast period

2024–2029

Forecast units

USD (Billion)

Segments Covered

Offering, Business Function, Channel, Vertical, and Region

Geographies covered

North America, Europe, Asia Pacific, the Middle East and Africa, and Latin America

Companies covered

Qualtrics (US), Talkdesk (US), Alvaria (US), Castel Communications (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), 3CLogic (US), Sprinklr (US), Uniphore (US), Enthu.ai (India), Deepgram (US), Gnani.ai (India), Observe.ai (US), Batvoice (France), Kwantics (India), Convin (India), Salesken (US), Tethr (US), Gong (US), and Clari (US)

This research report categorizes the speech analytics market based on offering, business function, channel, vertical, and region.

By Offering:
  • Software by Functionality
    • Speaker Identification & Diarization
    • Emotion Detection
    • Speech-to-Text Transcription
    • Dashboard & Reporting
    • Predictive Analytics & Forecasting
    • Topic Modeling & Categorization
    • Other Software Functionalities
  • Software by Deployment Mode
    • Cloud
    • On-premises 
  • Services
    • Professional Services
      • Consulting & Advisory
      • Integration & Deployment
      • Support & Maintenance
      • Quality Assurance & Testing
      • Performance Optimization & Testing
      • Training & Education
    • Managed Services
By Business Function:
  • Finance & Accounting
  • Sales & Marketing
  • Operations & Supply Chain
  • HR
By Channel:
  • VOIP & Messaging Platforms
  • Voicemails & IVR Systems
  • Social Media
  • Sales & Telemarketing Calls
  • Webinars & Virtual Meetings
  • Broadcast Media & Content Production
  • Other Channels
By Deployment Mode:
  • On-premises
  • Cloud
By Vertical:
  • BFSI
  • Telecom
  • Retail & eCommerce
  • Automotive & Transportation
  • IT/ ITeS
  • Healthcare & Life Sciences
  • Media & Entertainment
  • Travel & Hospitality
  • Other Verticals
By Region:
  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Italy
    • Spain
    • Rest of Europe
  • Asia Pacific
    • India
    • Japan
    • China
    • South Korea
    • ANZ
    • ASEAN Countries
    • Rest of Asia Pacific
  • Middle East and Africa
    • United Arab Emirates (UAE)
    • Saudi Arabia
    • South Africa
    • Qatar
    • Egypt
    • Rest of the Middle East and Africa
  • Latin America
    • Brazil
    • Mexico
    • Argentina
    • Rest of Latin America

Recent Developments:

  • In October 2023, NICE and LiveVox announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive outreach provider. NICE’s industry-leading platform CXone, with its advanced digital engagement capabilities, and Enlighten, the industry’s only AI purpose-built for CX, combined with LiveVox’s sophisticated and rich proactive outreach portfolio creates the only truly unified platform converging all interactions, voice and digital, attended, and unattended, inbound and outbound.
  • In May 2023, BT and Five9, a prominent provider of the intelligent CX Platform, have announced an expansion of their partnership aimed at enriching the array of contact center services and solutions available to organizations worldwide. As part of this collaboration, BT will extend the offering of the Five9 Intelligent CX Platform to both new and existing customers as a managed service.
  • In March 2023, Verint partnered with Google Cloud aimed at enhancing contact center performance. This partnership focuses on integrating Google Cloud’s Contact Center AI with the Verint Customer Engagement Platform to empower organizations in improving their customer service capabilities.
  • In January 2023, OpenText completed the acquisition of Micro Focus to help enterprise professionals secure their operations, gain more insight into their information, and better manage an increasingly hybrid and complex digital fabric with a new generation of tools that include Cybersecurity, Digital Operations Management, Applications Modernization & Delivery and AI & Analytics.
  • In January 2023,Genesys has unveiled a new Strategic Collaboration Agreement (SCA) with AWS. This collaboration aims to assist organizations in crafting exceptional experiences by fostering deeper integration of technologies and leveraging intelligent, automated solutions..

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TABLE OF CONTENTS
 
1 INTRODUCTION (Page No. - 51)
    1.1 STUDY OBJECTIVES 
    1.2 MARKET DEFINITION 
           1.2.1 INCLUSIONS AND EXCLUSIONS
    1.3 MARKET SCOPE 
           1.3.1 MARKET SEGMENTATION
                    FIGURE 1 SPEECH ANALYTICS MARKET SEGMENTATION
           1.3.2 REGIONS COVERED
                    FIGURE 2 MARKET SEGMENTATION, BY REGION
           1.3.3 YEARS CONSIDERED
    1.4 CURRENCY CONSIDERED 
    1.5 STAKEHOLDERS 
    1.6 SUMMARY OF CHANGES 
           1.6.1 IMPACT OF RECESSION
 
2 RESEARCH METHODOLOGY (Page No. - 57)
    2.1 RESEARCH DATA 
           FIGURE 3 SPEECH ANALYTICS MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    TABLE 1 PRIMARY INTERVIEWS
                    2.1.2.1 Breakup of primary profiles
                               FIGURE 4 BREAKUP OF PRIMARY PROFILES, BY COMPANY TYPE, DESIGNATION, AND REGION
                    2.1.2.2 Key industry insights
                               FIGURE 5 KEY INSIGHTS FROM EXPERTS
    2.2 MARKET SIZE ESTIMATION 
           FIGURE 6 MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
           2.2.1 TOP-DOWN APPROACH
           2.2.2 BOTTOM-UP APPROACH
                    FIGURE 7 APPROACH 1: (BOTTOM-UP, SUPPLY-SIDE): REVENUE FROM PROVIDERS OF SPEECH ANALYTICS SOLUTIONS AND SERVICES
                    FIGURE 8 APPROACH 2 (BOTTOM-UP, SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF SPEECH ANALYTICS
                    FIGURE 9 APPROACH 3 (BOTTOM-UP, SUPPLY-SIDE): REVENUE ESTIMATION FROM SPEECH ANALYTICS VENDORS AND CORRESPONDING SOURCES OF INFORMATION
                    FIGURE 10 APPROACH 4 (BOTTOM-UP, DEMAND-SIDE): SHARE OF SPEECH ANALYTICS THROUGH OVERALL SPEECH ANALYTICS SPENDING
    2.3 DATA TRIANGULATION 
           FIGURE 11 DATA TRIANGULATION
    2.4 MARKET FORECAST 
           TABLE 2 FACTOR ANALYSIS
    2.5 RESEARCH ASSUMPTIONS 
    2.6 STUDY LIMITATIONS 
    2.7 IMPACT OF RECESSION ON SPEECH ANALYTICS MARKET 
           TABLE 3 IMPACT OF RECESSION ON GLOBAL MARKET
 
3 EXECUTIVE SUMMARY (Page No. - 69)
    TABLE 4 SPEECH ANALYTICS MARKET SIZE AND GROWTH RATE,  2019–2023 (USD MILLION, Y-O-Y%) 
    TABLE 5 MARKET SIZE AND GROWTH RATE,  2024–2029 (USD MILLION, Y-O-Y%) 
    FIGURE 12 SPEECH ANALYTICS SOFTWARE SEGMENT TO DOMINATE MARKET IN 2024 
    FIGURE 13 PROFESSIONAL SERVICES TO ACCOUNT FOR LARGER MARKET SHARE THAN MANAGED SERVICES IN 2024 
    FIGURE 14 EMOTION DETECTION TO BE LARGEST SPEECH ANALYTICS FUNCTIONALITY  IN 2024 
    FIGURE 15 CONSULTING & ADVISORY TO DOMINATE MARKET IN 2024 
    FIGURE 16 ON-PREMISE DEPLOYMENT TO DOMINATE MARKET IN 2024 
    FIGURE 17 SALES & MARKETING TO ACCOUNT FOR LARGEST MARKET SHARE IN 2024 
    FIGURE 18 VOIP & MESSAGING PLATFORM TO LEAD AMONG SPEECH ANALYTICS CHANNELS IN 2024 
    FIGURE 19 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR IN 2023 
    FIGURE 20 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE; ASIA PACIFIC TO GROW AT HIGHEST CAGR IN 2024 
 
4 PREMIUM INSIGHTS (Page No. - 75)
    4.1 ATTRACTIVE OPPORTUNITIES IN SPEECH ANALYTICS MARKET 
           FIGURE 21 INTEGRATION WITH GENERATIVE AI TO OFFER REAL-TIME CUSTOMER INSIGHTS AND PREDICTIVE ANALYTICS TO DRIVE MARKET GROWTH
    4.2 OVERVIEW OF RECESSION IN GLOBAL MARKET 
           FIGURE 22 MARKET TO WITNESS MINOR DECLINE IN Y-O-Y GROWTH IN 2023
    4.3 MARKET: TOP THREE BUSINESS FUNCTIONS 
           FIGURE 23 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
    4.4 NORTH AMERICA: MARKET: KEY OFFERINGS AND VERTICALS 
           FIGURE 24 SOFTWARE SEGMENT AND BFSI VERTICAL TO ACCOUNT FOR LARGEST MARKET SHARES IN NORTH AMERICA IN 2024
    4.5 MARKET, BY REGION 
           FIGURE 25 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE IN 2024
 
5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 78)
    5.1 INTRODUCTION 
    5.2 MARKET DYNAMICS 
           FIGURE 26 SPEECH ANALYTICS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
           5.2.1 DRIVERS
                    5.2.1.1 Increase in need to improve omnichannel integration capabilities
                    5.2.1.2 Growth in need to enhance and monitor performance
                    5.2.1.3 Adherence to regulatory and compliance standards
                    5.2.1.4 Role of customer interaction analytics in retaining customers
           5.2.2 RESTRAINTS
                    5.2.2.1 Cost-intensiveness of deriving insights from transcribed voice data
                    5.2.2.2 Integration with existing systems
                    5.2.2.3 Inability to quantify RoI
           5.2.3 OPPORTUNITIES
                    5.2.3.1 Integration with generative AI to offer real-time insights and predictive analytics
                    5.2.3.2 Need to predict customer intent and behavior
                    5.2.3.3 Use of AI & ML technologies to facilitate real-time actionable customer insights
                    5.2.3.4 Rise in need for cloud-based speech analytics solutions to bolster customer retention
           5.2.4 CHALLENGES
                    5.2.4.1 Increase in volume of transcribed data capture complicating data analysis
                    5.2.4.2 Incorporation of speech analytics solutions with predictive analytics solutions
                    5.2.4.3 Complex data ecosystem leading to data breaches and security issues
    5.3 EVOLUTION OF SPEECH ANALYTICS MARKET 
           FIGURE 27 MARKET: EVOLUTION
    5.4 MARKET ARCHITECTURE 
           FIGURE 28 MARKET: ARCHITECTURE
    5.5 VALUE CHAIN ANALYSIS 
           FIGURE 29 MARKET: VALUE CHAIN ANALYSIS
    5.6 ECOSYSTEM ANALYSIS/MARKET MAP 
           TABLE 6 MARKET: ECOSYSTEM
           FIGURE 30 KEY PLAYERS IN SPEECH ANALYTICS MARKET ECOSYSTEM
           5.6.1 PLATFORM PROVIDERS
           5.6.2 SOFTWARE PROVIDERS
           5.6.3 SERVICE PROVIDERS
           5.6.4 CLOUD SERVICE PROVIDERS
           5.6.5 END USERS
           5.6.6 REGULATORY BODIES
    5.7 CASE STUDY ANALYSIS 
           5.7.1 FORCA IMPLEMENTED VERINT SPEECH ANALYTICS TO DRIVE MULTICHANNEL CUSTOMER EXPERIENCE
           5.7.2 KELSEY-SEYBOLD CLINIC USED CALLMINER EUREKA TO IMPROVE PATIENT EXPERIENCE WITH REPORTING AUTOMATION
           5.7.3 PING ENHANCED ITS CONTACT CENTER CAPABILITIES WITH CLOUD-BASED FIVE9 INTELLIGENT CX PLATFORM
           5.7.4 BAYADA STREAMLINED CONTACT CENTER WORKFLOWS WITH NICE’S CXONE WHILE UNDERGOING TREMENDOUS GROWTH
           5.7.5 BLUEGRASS CELLULAR USED SPEECH ANALYTICS TO FOSTER GENUINE CUSTOMER INTERACTIONS
    5.8 TECHNOLOGY ANALYSIS 
           5.8.1 KEY TECHNOLOGIES
                    5.8.1.1 NLP
                    5.8.1.2 ASR
                    5.8.1.3 AI/ML
                    5.8.1.4 Voice biometrics
           5.8.2 COMPLEMENTARY TECHNOLOGIES
                    5.8.2.1 Big data analytics
                    5.8.2.2 Cloud computing
                    5.8.2.3 IoT
           5.8.3 ADJACENT TECHNOLOGIES
                    5.8.3.1 Predictive analytics
                    5.8.3.2 Video analytics
    5.9 REGULATORY LANDSCAPE 
           5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 7 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 8 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 9 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 10 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 11 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
           5.9.2 REGULATIONS: SPEECH ANALYTICS MARKET
                    5.9.2.1 North America
                               5.9.2.1.1 California Consumer Privacy Act (CCPA)
                               5.9.2.1.2 Federal Trade Commission (FTC) Regulations
                    5.9.2.2 Europe
                               5.9.2.2.1 General Data Protection Regulation (GDPR)
                               5.9.2.2.2 Privacy and Electronic Communications Regulations (PECR)
                               5.9.2.2.3 ePrivacy Directive
                    5.9.2.3 Asia Pacific
                               5.9.2.3.1 Personal Data Protection Acts (PDPA)
                               5.9.2.3.2 Personal Information Protection Law (PIPL)
                    5.9.2.4 Middle East & Africa
                               5.9.2.4.1 Saudi Data and Privacy Law
                    5.9.2.5 Latin America
                               5.9.2.5.1 General Data Protection Regulation (LGPD) - Brazil
    5.10 PATENT ANALYSIS 
           5.10.1 METHODOLOGY
           5.10.2 PATENTS FILED, BY DOCUMENT TYPE
                    TABLE 12 PATENTS FILED, 2014–2024
           5.10.3 INNOVATION AND PATENT APPLICATIONS
                    FIGURE 31 TOTAL NUMBER OF PATENTS GRANTED IN LAST 10 YEARS, 2014–2024
                    5.10.3.1 Top 10 applicants
                               FIGURE 32 TOP 10 APPLICANTS IN SPEECH ANALYTICS MARKET, 2014–2024
                               TABLE 13 TOP 20 PATENT OWNERS IN MARKET, 2014–2024
                               TABLE 14 LIST OF PATENTS GRANTED IN MARKET, 2023
                               FIGURE 33 REGIONAL ANALYSIS OF PATENTS GRANTED FOR MARKET, 2023
    5.11 PRICING ANALYSIS 
           5.11.1 AVERAGE SELLING PRICE TREND OF KEY PLAYERS, BY SOFTWARE FUNCTIONALITY TYPE
                    FIGURE 34 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE SOFTWARE FUNCTIONALITY TYPES
                    TABLE 15 AVERAGE SELLING PRICE TREND OF KEY PLAYERS: TOP THREE SOFTWARE FUNCTIONALITY TYPES
           5.11.2 PRICING TREND OF KEY PLAYERS, BY SOFTWARE TYPE
                    TABLE 16 INDICATIVE PRICING LEVELS OF MARKET, BY SOFTWARE TYPE
    5.12 KEY CONFERENCES & EVENTS 
                    TABLE 17 MARKET: DETAILED LIST OF CONFERENCES & EVENTS, 2024–2025
    5.13 PORTER’S FIVE FORCES ANALYSIS 
                    TABLE 18 PORTER’S FIVE FORCES IMPACT ON MARKET
                    FIGURE 35 PORTER’S FIVE FORCES ANALYSIS: SPEECH ANALYTICS MARKET
           5.13.1 THREAT OF NEW ENTRANTS
           5.13.2 THREAT OF SUBSTITUTES
           5.13.3 BARGAINING POWER OF SUPPLIERS
           5.13.4 BARGAINING POWER OF BUYERS
           5.13.5 INTENSITY OF COMPETITIVE RIVALRY
    5.14 SPEECH ANALYTICS TECHNOLOGY ROADMAP 
                    FIGURE 36 SPEECH ANALYTICS TECHNOLOGY ROADMAP
    5.15 SPEECH ANALYTICS BUSINESS MODELS 
           5.15.1 LICENSING MODEL
           5.15.2 SUBSCRIPTION-BASED MODEL
           5.15.3 CLOUD-BASED MODEL
           5.15.4 MANAGED SERVICE MODEL
    5.16 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES 
                    FIGURE 37 TRENDS/DISRUPTIONS IMPACTING CUSTOMERS’ BUSINESSES
    5.17 KEY STAKEHOLDERS & BUYING CRITERIA 
           5.17.1 KEY STAKEHOLDERS IN BUYING PROCESS
                    FIGURE 38 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
                    TABLE 19 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE APPLICATIONS
           5.17.2 BUYING CRITERIA
                    FIGURE 39 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
                    TABLE 20 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS
 
6 SPEECH ANALYTICS MARKET, BY OFFERING (Page No. - 119)
    6.1 INTRODUCTION 
           6.1.1 OFFERING: MARKET DRIVERS
                    FIGURE 40 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 21 MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                    TABLE 22 SPEECH ANALYTICS MARKET, BY OFFERING, 2024–2029 (USD MILLION)
    6.2 SOFTWARE 
           6.2.1 SOFTWARE FUNCTIONALITIES
                    FIGURE 41 PREDICTIVE ANALYTICS & FORECASTING SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 23 SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
                    TABLE 24 SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
                    TABLE 25 SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 26 SPEECH ANALYTICS SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
                    6.2.1.1 Speaker Identification & Diarization
                               6.2.1.1.1 Enabling organizations to facilitate accurate analysis with voice biometrics and pattern recognition
                               TABLE 27 SPEAKER IDENTIFICATION & DIARIZATION SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 28 SPEAKER IDENTIFICATION & DIARIZATION SOFTWARE MARKET, BY REGION,  2024–2029 (USD MILLION)
                    6.2.1.2 Emotion detection
                               6.2.1.2.1 Pivotal feature for organizations to enhance customer experiences, resolve conflicts, and personalize interactions
                               TABLE 29 EMOTION DETECTION SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
                               TABLE 30 EMOTION DETECTION SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
                    6.2.1.3 Speech-to-text transcription
                               6.2.1.3.1 Making audio data accessible and searchable by transcribing spoken conversations into text
                               TABLE 31 SPEECH-TO-TEXT TRANSCRIPTION SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 32 SPEECH-TO-TEXT TRANSCRIPTION SOFTWARE MARKET, BY REGION,  2024–2029 (USD MILLION)
                    6.2.1.4 Dashboard & reporting
                               6.2.1.4.1 Providing organizations with actionable insights derived from audio data
                               TABLE 33 DASHBOARD & REPORTING SOFTWARE MARKET, BY REGION, 2019–2023 (USD MILLION)
                               TABLE 34 DASHBOARD & REPORTING SOFTWARE MARKET, BY REGION, 2024–2029 (USD MILLION)
                    6.2.1.5 Predictive analytics & forecasting
                               6.2.1.5.1 Identifying opportunities for upselling, cross-selling, and personalized marketing campaigns
                               TABLE 35 PREDICTIVE ANALYTICS & FORECASTING SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 36 PREDICTIVE ANALYTICS & FORECASTING SOFTWARE MARKET, BY REGION,  2024–2029 (USD MILLION)
                    6.2.1.6 Other software functionalities
                               TABLE 37 OTHER SPEECH ANALYTICS SOFTWARE FUNCTIONALITIES MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 38 OTHER SPEECH ANALYTICS SOFTWARE FUNCTIONALITIES MARKET, BY REGION,  2024–2029 (USD MILLION)
           6.2.2 DEPLOYMENT MODE
                    FIGURE 42 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 39 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2019–2023 (USD MILLION)
                    TABLE 40 SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2024–2029 (USD MILLION)
                    6.2.2.1 On-premises
                               6.2.2.1.1 Need for greater control and ownership over data under strict regulatory requirements or security concerns
                               TABLE 41 ON-PREMISE SPEECH ANALYTICS SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 42 ON-PREMISE SPEECH ANALYTICS SOFTWARE MARKET, BY REGION,  2024–2029 (USD MILLION)
                    6.2.2.2 Cloud
                               6.2.2.2.1 Demand for scalability based on changing business needs without significant upfront investments in infrastructure
                               TABLE 43 CLOUD-BASED SPEECH ANALYTICS SOFTWARE MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 44 CLOUD-BASED SPEECH ANALYTICS SOFTWARE MARKET, BY REGION,  2024–2029 (USD MILLION)
    6.3 SERVICES 
           FIGURE 43 MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
           TABLE 45 SPEECH ANALYTICS MARKET, BY SERVICE, 2019–2023 (USD MILLION)
           TABLE 46 MARKET, BY SERVICE, 2024–2029 (USD MILLION)
           TABLE 47 SPEECH ANALYTICS SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
           TABLE 48 SPEECH ANALYTICS SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
           6.3.1 PROFESSIONAL SERVICES
                    FIGURE 44 PERFORMANCE OPTIMIZATION & TESTING SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 49 MARKET, BY PROFESSIONAL SERVICE, 2019–2023 (USD MILLION)
                    TABLE 50 SPEECH ANALYTICS MARKET, BY PROFESSIONAL SERVICE, 2024–2029 (USD MILLION)
                    TABLE 51 SPEECH ANALYTICS PROFESSIONAL SERVICES MARKET, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 52 SPEECH ANALYTICS PROFESSIONAL SERVICES MARKET, BY REGION,  2024–2029 (USD MILLION)
                    6.3.1.1 Consulting & Advisory
                               6.3.1.1.1 Offering organizations guidance and strategic support throughout implementation and optimization of speech analytics technology
                               TABLE 53 SPEECH ANALYTICS CONSULTING & ADVISORY SERVICES MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 54 SPEECH ANALYTICS CONSULTING & ADVISORY SERVICES MARKET, BY REGION,  2024–2029 (USD MILLION)
                    6.3.1.2 Integration & Deployment
                               6.3.1.2.1 Facilities and frameworks to integrate various platforms with third-party environments to make speech analytics software quick and efficient
                               TABLE 55 SPEECH ANALYTICS INTEGRATION & DEPLOYMENT SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
                               TABLE 56 SPEECH ANALYTICS INTEGRATION & DEPLOYMENT SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
                    6.3.1.3 Support & Maintenance
                               6.3.1.3.1 Adopted by organizations that use on-premise deployment model for speech analytics software
                               TABLE 57 SPEECH ANALYTICS SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 58 SPEECH ANALYTICS SUPPORT & MAINTENANCE SERVICES MARKET, BY REGION,  2024–2029 (USD MILLION)
                    6.3.1.4 Quality Assurance & Testing
                               6.3.1.4.1 Rigorous evaluation of performance of speech analytics software through comprehensive testing methodologies
                               TABLE 59 SPEECH ANALYTICS QUALITY ASSURANCE & TESTING SERVICES MARKET, BY REGION, 2019–2023 (USD MILLION)
                               TABLE 60 SPEECH ANALYTICS QUALITY ASSURANCE & TESTING SERVICES MARKET, BY REGION, 2024–2029 (USD MILLION)
                    6.3.1.5 Performance Optimization & Testing
                               6.3.1.5.1 Fine-tuning algorithms, configurations, and infrastructure components to maximize speed and accuracy of data processing
                               TABLE 61 SPEECH ANALYTICS PERFORMANCE OPTIMIZATION & TESTING SERVICES MARKET,  BY REGION, 2019–2023 (USD MILLION)
                               TABLE 62 SPEECH ANALYTICS PERFORMANCE OPTIMIZATION & TESTING SERVICES MARKET,  BY REGION, 2024–2029 (USD MILLION)
                    6.3.1.6 Training & Education
                               6.3.1.6.1 Comprehensive training programs and educational resources to help users understand capabilities of speech analytics software
                               TABLE 63 SPEECH ANALYTICS TRAINING & EDUCATION SERVICES MARKET, BY REGION,  2019–2023 (USD MILLION)
                               TABLE 64 SPEECH ANALYTICS TRAINING & EDUCATION SERVICES MARKET, BY REGION,  2024–2029 (USD MILLION)
           6.3.2 MANAGED SERVICES
                    TABLE 65 SPEECH ANALYTICS MANAGED SERVICES MARKET, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 66 SPEECH ANALYTICS MANAGED SERVICES MARKET, BY REGION,  2024–2029 (USD MILLION)
 
7 SPEECH ANALYTICS MARKET, BY BUSINESS FUNCTION (Page No. - 144)
    7.1 INTRODUCTION 
           7.1.1 BUSINESS FUNCTION: MARKET DRIVERS
                    FIGURE 45 HR SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 67 MARKET, BY BUSINESS FUNCTION, 2019–2023 (USD MILLION)
                    TABLE 68 MARKET, BY BUSINESS FUNCTION, 2024–2029 (USD MILLION)
    7.2 SALES & MARKETING 
           7.2.1 USED BY SALES MANAGERS TO MONITOR AGENT PERFORMANCE, EVALUATE SALES TECHNIQUES, AND PROVIDE TARGETED TRAINING
                    TABLE 69 MARKET IN SALES & MARKETING, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 70 MARKET IN SALES & MARKETING, BY REGION,  2024–2029 (USD MILLION)
                    7.2.1.1 Performance monitoring & coaching
                    7.2.1.2 Sales call analysis
                    7.2.1.3 Lead qualification & opportunity management
                    7.2.1.4 Customer feedback analysis
                    7.2.1.5 Other sales & marketing functions
    7.3 FINANCE & ACCOUNTING 
           7.3.1 EFFECTIVE TOOLS FOR FINANCIAL SERVICE PROVIDERS BY ENABLING COMPANIES TO AGGREGATE ACTIONABLE DATA
                    TABLE 71 SPEECH ANALYTICS MARKET IN FINANCE & ACCOUNTING, BY REGION,  2019–2023(USD MILLION)
                    TABLE 72 MARKET IN FINANCE & ACCOUNTING, BY REGION,  2024–2029(USD MILLION)
                    7.3.1.1 Accounts receivable & collections
                    7.3.1.2 Expense management & budgeting
                    7.3.1.3 Risk management
                    7.3.1.4 Other finance & accounting functions
    7.4 OPERATIONS & SUPPLY CHAIN 
           7.4.1 STREAMLINING BUSINESS OPERATIONS AND ENHANCING CUSTOMER EXPERIENCE USING SPEECH-BASED INTERACTIONS
                    TABLE 73 MARKET IN OPERATIONS & SUPPLY CHAIN, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 74 MARKET IN OPERATIONS & SUPPLY CHAIN, BY REGION,  2024–2029(USD MILLION)
                    7.4.1.1 Vendor & supplier management
                    7.4.1.2 Inventory management & demand forecasting
                    7.4.1.3 Compliance monitoring
                    7.4.1.4 Other operations & supply chain functions
    7.5 HR 
           7.5.1 PRACTICAL APPROACH TO FILTER APPLICANTS QUICKLY AND OBJECTIVELY INTENDED FOR HR TEAMS
                    TABLE 75 MARKET IN HR, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 76 MARKET IN HR, BY REGION, 2024–2029 (USD MILLION)
                    7.5.1.1 Employee performance evaluation
                    7.5.1.2 Recruitment & candidate screening
                    7.5.1.3 Employee engagement & satisfaction
                    7.5.1.4 Other HR functions
 
8 SPEECH ANALYTICS MARKET, BY CHANNEL (Page No. - 154)
    8.1 INTRODUCTION 
           8.1.1 CHANNEL: MARKET DRIVERS
                    FIGURE 46 WEBINARS & VIRTUAL MEETINGS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 77 MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
                    TABLE 78 MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
    8.2 VOIP & MESSAGING PLATFORMS 
           8.2.1 ANALYZING VOICE INTERACTIONS TO ASSESS CUSTOMER SENTIMENT AND IMPROVE AGENT PERFORMANCE ACROSS VOIP & MESSAGING CHANNELS
                    TABLE 79 MARKET ON VOIP & MESSAGING PLATFORMS, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 80 MARKET ON VOIP & MESSAGING PLATFORMS, BY REGION,  2024–2029 (USD MILLION)
    8.3 VOICEMAILS & IVR SYSTEMS 
           8.3.1 ORGANIZATIONS TO GATHER VALUABLE INSIGHTS INTO CUSTOMER FEEDBACK ANALYZING VOICEMAILS AND IVR INTERACTIONS
                    TABLE 81 MARKET ON VOICEMAILS & IVR SYSTEMS, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 82 MARKET ON VOICEMAILS & IVR SYSTEMS, BY REGION,  2024–2029 (USD MILLION)
    8.4 SOCIAL MEDIA 
           8.4.1 NEED TO STAY INFORMED AND PROACTIVE IN SOCIAL MEDIA MARKETING EFFORTS TO DRIVE BRAND LOYALTY AND GROWTH
                    TABLE 83 SPEECH ANALYTICS MARKET ON SOCIAL MEDIA, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 84 MARKET ON SOCIAL MEDIA, BY REGION, 2024–2029 (USD MILLION)
    8.5 SALES & TELEMARKETING CALLS 
           8.5.1 ASSISTING IN EVALUATING AGENT PERFORMANCE BY IDENTIFYING AREAS FOR IMPROVEMENT
                    TABLE 85 MARKET ON SALES & TELEMARKETING CALLS, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 86 MARKET ON SALES & TELEMARKETING CALLS, BY REGION,  2024–2029 (USD MILLION)
    8.6 WEBINARS & VIRTUAL MEETINGS 
           8.6.1 ANALYTICS INCREASINGLY APPLIED TO ENHANCE PARTICIPANT ENGAGEMENT AND OPTIMIZE COMMUNICATION EFFECTIVENESS
                    TABLE 87 MARKET ON WEBINARS & VIRTUAL MEETINGS, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 88 MARKET ON WEBINARS & VIRTUAL MEETINGS, BY REGION,  2024–2029 (USD MILLION)
    8.7 BROADCAST MEDIA & CONTENT PRODUCTION 
           8.7.1 FACILITATING ANALYSIS OF AUDIO AND VIDEO CONTENT FOR ENHANCED AUDIENCE ENGAGEMENT AND CONTENT OPTIMIZATION
                    TABLE 89 MARKET ON BROADCAST MEDIA & CONTENT PRODUCTION,  BY REGION, 2019–2023 (USD MILLION)
                    TABLE 90 MARKET ON BROADCAST MEDIA & CONTENT PRODUCTION,  BY REGION, 2024–2029 (USD MILLION)
    8.8 OTHER CHANNELS 
           TABLE 91 MARKET ON OTHER CHANNELS, BY REGION,  2019–2023 (USD MILLION)
           TABLE 92 MARKET ON OTHER CHANNELS, BY REGION,  2024–2029 (USD MILLION)
 
9 SPEECH ANALYTICS MARKET, BY VERTICAL (Page No. - 164)
    9.1 INTRODUCTION 
           9.1.1 VERTICAL: MARKET DRIVERS
           9.1.2 SPEECH ANALYTICS: VERTICAL USE CASES
                    FIGURE 47 HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 93 MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
                    TABLE 94 MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
    9.2 BFSI 
           9.2.1 ACCURATELY DETECTING MARKET MANIPULATION AND INVESTIGATING THREATS EFFICIENTLY ACROSS FINANCIAL INSTITUTIONS
                    TABLE 95 MARKET IN BFSI, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 96 MARKET IN BFSI, BY REGION, 2024–2029 (USD MILLION)
           9.2.2 BFSI APPLICATIONS
                    FIGURE 48 FRAUD DETECTION & PREVENTION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 97 SPEECH ANALYTICS MARKET IN BFSI, BY APPLICATION, 2019–2023 (USD MILLION)
                    TABLE 98 MARKET IN BFSI, BY APPLICATION, 2024–2029 (USD MILLION)
                    9.2.2.1 Customer Service Optimization
                    9.2.2.2 Fraud Detection & Prevention
                    9.2.2.3 Voice Biometrics Authentication
                    9.2.2.4 Sales & Lead Generation
                    9.2.2.5 Others BFSI Applications
    9.3 TELECOM 
           9.3.1 CONTEXT-AWARE TOOLS IN RESOLVING CUSTOMER QUERIES IN REAL TIME
                    TABLE 99 MARKET IN TELECOM, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 100 MARKET IN TELECOM, BY REGION, 2024–2029 (USD MILLION)
           9.3.2 TELECOM APPLICATIONS
                    FIGURE 49 NETWORK QUALITY MONITORING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 101 MARKET IN TELECOM, BY APPLICATION, 2019–2023 (USD MILLION)
                    TABLE 102 SPEECH ANALYTICS MARKET IN TELECOM, BY APPLICATION, 2024–2029 (USD MILLION)
                    9.3.2.1 Network Quality Monitoring
                    9.3.2.2 Network Planning & Management
                    9.3.2.3 Sales & Marketing Insights
                    9.3.2.4 Billing & Payment Disputes Resolution
                    9.3.2.5 Others Telecom Applications
    9.4 RETAIL & ECOMMERCE 
           9.4.1 RISE IN NEED TO IMPROVE CUSTOMER EXPERIENCE, EMPLOYEE EFFICIENCY, AND STREAMLINE BUSINESS PROCESSES
                    TABLE 103 MARKET IN RETAIL & ECOMMERCE, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 104 MARKET IN RETAIL & ECOMMERCE, BY REGION,  2024–2029 (USD MILLION)
           9.4.2 RETAIL & ECOMMERCE APPLICATIONS
                    FIGURE 50 COMPETITIVE ANALYSIS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 105 MARKET IN RETAIL & ECOMMERCE, BY APPLICATION,  2019–2023 (USD MILLION)
                    TABLE 106 MARKET IN RETAIL & ECOMMERCE, BY APPLICATION,  2024–2029 (USD MILLION)
                    9.4.2.1 Voice Commerce Insights
                    9.4.2.2 Price Sensitive Analysis
                    9.4.2.3 Product & Service Improvements
                    9.4.2.4 VOC Analysis
                    9.4.2.5 Competitive Analysis
                    9.4.2.6 Other Retail & eCommerce applications
    9.5 AUTOMOTIVE & TRANSPORTATION 
           9.5.1 SPEECH TECHNOLOGY: NEW STANDARD FEATURE IN AUTOMOTIVE AND TRANSPORTATION INDUSTRY
                    TABLE 107 MARKET IN AUTOMOTIVE & TRANSPORTATION, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 108 MARKET IN AUTOMOTIVE & TRANSPORTATION, BY REGION,  2024–2029 (USD MILLION)
           9.5.2 AUTOMOTIVE & TRANSPORTATION APPLICATIONS
                    FIGURE 51 PREDICTIVE MAINTENANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 109 MARKET IN AUTOMOTIVE & TRANSPORTATION, BY APPLICATION, 2019–2023 (USD MILLION)
                    TABLE 110 SPEECH ANALYTICS MARKET IN AUTOMOTIVE & TRANSPORTATION, BY APPLICATION, 2024–2029 (USD MILLION)
                    9.5.2.1 Quality Assurance
                    9.5.2.2 Supply Chain Management
                    9.5.2.3 Driver Performance Analysis
                    9.5.2.4 Predictive Maintenance
                    9.5.2.5 Other automotive & transportation applications
    9.6 IT/ITES 
           9.6.1 DEMAND FOR ADVANCED ANALYTICS SOLUTIONS TO STREAMLINE OPERATIONS AND ENHANCE CUSTOMER EXPERIENCE
                    TABLE 111 MARKET IN IT/ITES, BY REGION, 2019–2023 (USD MILLION)
                    TABLE 112 MARKET IN IT/ITES, BY REGION, 2024–2029 (USD MILLION)
           9.6.2 IT/ITES APPLICATIONS
                    FIGURE 52 VOICE-ENABLED VIRTUAL ASSISTANTS & CHATBOTS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 113 MARKET IN IT/ITES, BY APPLICATION, 2019–2023 (USD MILLION)
                    TABLE 114 MARKET IN IT/ITES, BY APPLICATION, 2024–2029 (USD MILLION)
                    9.6.2.1 Service Desk Management
                    9.6.2.2 IT Infrastructure & Monitoring
                    9.6.2.3 SLA adherence
                    9.6.2.4 Voice-enabled virtual assistants & chatbots
                    9.6.2.5 Other IT/ITeS applications
    9.7 HEALTHCARE & LIFE SCIENCES 
           9.7.1 IMPROVING PATIENT EXPERIENCE BY ANALYZING INTERACTION CALLS IN REAL TIME
                    TABLE 115 SPEECH ANALYTICS MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 116 MARKET IN HEALTHCARE & LIFE SCIENCES, BY REGION,  2024–2029 (USD MILLION)
           9.7.2 HEALTHCARE & LIFE SCIENCES APPLICATIONS
                    FIGURE 53 DRUG SAFETY SURVEILLANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 117 MARKET IN HEALTHCARE & LIFE SCIENCES, BY APPLICATION,  2019–2023 (USD MILLION)
                    TABLE 118 MARKET IN HEALTHCARE & LIFE SCIENCES, BY APPLICATION,  2024–2029 (USD MILLION)
                    9.7.2.1 Patient Experience Management
                    9.7.2.2 Clinical Research & Training
                    9.7.2.3 Patient Compliance Monitoring
                    9.7.2.4 Drug Safety Surveillance
                    9.7.2.5 Other Healthcare & Life Sciences applications
    9.8 MEDIA & ENTERTAINMENT 
           9.8.1 ENABLING CONTENT PRODUCERS, OWNERS, AND CONSUMERS TO ENHANCE USER EXPERIENCE IN REAL TIME
                    TABLE 119 MARKET IN MEDIA & ENTERTAINMENT, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 120 MARKET IN MEDIA & ENTERTAINMENT, BY REGION,  2024–2029 (USD MILLION)
           9.8.2 MEDIA & ENTERTAINMENT APPLICATIONS
                    FIGURE 54 CONTENT MONETIZATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 121 SPEECH ANALYTICS MARKET IN MEDIA & ENTERTAINMENT, BY APPLICATION,  2019–2023 (USD MILLION)
                    TABLE 122 MARKET IN MEDIA & ENTERTAINMENT, BY APPLICATION,  2024–2029 (USD MILLION)
                    9.8.2.1 Content analysis
                    9.8.2.2 Advertisement Effectiveness Analysis
                    9.8.2.3 Content Personalization
                    9.8.2.4 Content Monetization
                    9.8.2.5 Other Media & Entertainment applications
    9.9 TRAVEL & HOSPITALITY 
           9.9.1 GROWTH IN DEMAND TO ANALYZE CUSTOMER INTERACTIONS AND GAIN INSIGHTS INTO THEIR NEEDS AND PREFERENCES
                    TABLE 123 MARKET IN TRAVEL & HOSPITALITY, BY REGION,  2019–2023 (USD MILLION)
                    TABLE 124 MARKET IN TRAVEL & HOSPITALITY, BY REGION,  2024–2029 (USD MILLION)
           9.9.2 TRAVEL & HOSPITALITY APPLICATIONS
                    FIGURE 55 RESERVATION MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 125 MARKET IN TRAVEL & HOSPITALITY, BY APPLICATION,  2019–2023 (USD MILLION)
                    TABLE 126 MARKET IN TRAVEL & HOSPITALITY, BY APPLICATION,  2024–2029 (USD MILLION)
                    9.9.2.1 Customer Service Enhancement
                    9.9.2.2 Reputation management
                    9.9.2.3 Destination insights
                    9.9.2.4 Reservation management
                    9.9.2.5 Other Travel & Hospitality applications
    9.10 OTHER VERTICALS 
           TABLE 127 MARKET IN OTHER VERTICALS, BY REGION,  2019–2023 (USD MILLION)
           TABLE 128 MARKET IN OTHER VERTICALS, BY REGION,  2024–2029 (USD MILLION)
 
10 SPEECH ANALYTICS MARKET, BY REGION (Page No. - 195)
     10.1 INTRODUCTION 
               FIGURE 56 INDIA TO ACCOUNT FOR HIGHEST CAGR DURING FORECAST PERIOD
               FIGURE 57 ASIA PACIFIC TO WITNESS HIGHEST CAGR DURING FORECAST PERIOD
               TABLE 129 MARKET, BY REGION, 2019–2023 (USD MILLION)
               TABLE 130 MARKET, BY REGION, 2024–2029 (USD MILLION)
     10.2 NORTH AMERICA 
             10.2.1 NORTH AMERICA: MARKET DRIVERS
             10.2.2 NORTH AMERICA: IMPACT OF RECESSION
                       FIGURE 58 NORTH AMERICA: MARKET SNAPSHOT
                       TABLE 131 NORTH AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                       TABLE 132 NORTH AMERICA: MARKET, BY OFFERING,  2024–2029 (USD MILLION)
                       TABLE 133 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2019–2023 (USD MILLION)
                       TABLE 134 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2024–2029 (USD MILLION)
                       TABLE 135 NORTH AMERICA: MARKET, BY SERVICE, 2019–2023 (USD MILLION)
                       TABLE 136 NORTH AMERICA: MARKET, BY SERVICE, 2024–2029 (USD MILLION)
                       TABLE 137 NORTH AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2019–2023 (USD MILLION)
                       TABLE 138 NORTH AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2024–2029 (USD MILLION)
                       TABLE 139 NORTH AMERICA: MARKET, BY BUSINESS FUNCTION,  2019–2023 (USD MILLION)
                       TABLE 140 NORTH AMERICA: MARKET, BY BUSINESS FUNCTION,  2024–2029 (USD MILLION)
                       TABLE 141 NORTH AMERICA: MARKET, BY CHANNEL,  2019–2023 (USD MILLION)
                       TABLE 142 NORTH AMERICA: MARKET, BY CHANNEL,  2024–2029 (USD MILLION)
                       TABLE 143 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2019–2023 (USD MILLION)
                       TABLE 144 NORTH AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
                       TABLE 145 NORTH AMERICA: MARKET, BY VERTICAL,  2019–2023 (USD MILLION)
                       TABLE 146 NORTH AMERICA: MARKET, BY VERTICAL,  2024–2029 (USD MILLION)
                       TABLE 147 NORTH AMERICA: MARKET, BY COUNTRY,  2019–2023 (USD MILLION)
                       TABLE 148 NORTH AMERICA: MARKET, BY COUNTRY,  2024–2029 (USD MILLION)
             10.2.3 US
                       10.2.3.1 Rapid adoption of cloud to fuel demand for cloud-based speech analytics solutions
                                   TABLE 149 US: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 150 US: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.2.4 CANADA
                       10.2.4.1 Specialized expertise from Canadian universities to open potential for global vendors
                                   TABLE 151 CANADA: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 152 CANADA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
     10.3 EUROPE 
             10.3.1 EUROPE: MARKET DRIVERS
             10.3.2 EUROPE: IMPACT OF RECESSION
                       TABLE 153 EUROPE: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                       TABLE 154 EUROPE: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
                       TABLE 155 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2019–2023 (USD MILLION)
                       TABLE 156 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2024–2029 (USD MILLION)
                       TABLE 157 EUROPE: MARKET, BY SERVICE, 2019–2023 (USD MILLION)
                       TABLE 158 EUROPE: MARKET, BY SERVICE, 2024–2029 (USD MILLION)
                       TABLE 159 EUROPE: MARKET, BY PROFESSIONAL SERVICE,  2019–2023 (USD MILLION)
                       TABLE 160 EUROPE: MARKET, BY PROFESSIONAL SERVICE,  2024–2029 (USD MILLION)
                       TABLE 161 EUROPE: MARKET, BY BUSINESS FUNCTION,  2019–2023 (USD MILLION)
                       TABLE 162 EUROPE: MARKET, BY BUSINESS FUNCTION,  2024–2029 (USD MILLION)
                       TABLE 163 EUROPE: MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
                       TABLE 164 EUROPE: MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
                       TABLE 165 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2019–2023 (USD MILLION)
                       TABLE 166 EUROPE: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2024–2029 (USD MILLION)
                       TABLE 167 EUROPE: MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
                       TABLE 168 EUROPE: MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
                       TABLE 169 EUROPE: MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
                       TABLE 170 EUROPE: MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
             10.3.3 UK
                       10.3.3.1 Need to enhance operational efficiency and facilitate data-driven decision-making across diverse sectors
                                   TABLE 171 UK: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 172 UK: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.3.4 GERMANY
                       10.3.4.1 Highly skilled labor force and strong infrastructure
                                   TABLE 173 GERMANY: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 174 GERMANY: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.3.5 FRANCE
                       10.3.5.1 High-potential client base with shift toward advanced technology during COVID-19 pandemic
                       TABLE 175 FRANCE: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                       TABLE 176 FRANCE: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.3.6 ITALY
                       10.3.6.1 Strategic focus on offering customizable and scalable analytics solutions tailored to diverse industry needs
                                   TABLE 177 ITALY: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 178 ITALY: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.3.7 SPAIN
                       10.3.7.1 Government adoption to enhance citizen engagement and customer-centric applications
                                   TABLE 179 SPAIN: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 180 SPAIN: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.3.8 REST OF EUROPE
                       TABLE 181 REST OF EUROPE: MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                       TABLE 182 REST OF EUROPE: MARKET, BY OFFERING,  2024–2029 (USD MILLION)
     10.4 ASIA PACIFIC 
             10.4.1 ASIA PACIFIC: MARKET DRIVERS
             10.4.2 ASIA PACIFIC: IMPACT OF RECESSION
                       FIGURE 59 ASIA PACIFIC: MARKET SNAPSHOT
                       TABLE 183 ASIA PACIFIC: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                       TABLE 184 ASIA PACIFIC: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
                       TABLE 185 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2019–2023 (USD MILLION)
                       TABLE 186 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2024–2029 (USD MILLION)
                       TABLE 187 ASIA PACIFIC: MARKET, BY SERVICE, 2019–2023 (USD MILLION)
                       TABLE 188 ASIA PACIFIC: MARKET, BY SERVICE, 2024–2029 (USD MILLION)
                       TABLE 189 ASIA PACIFIC: MARKET, BY PROFESSIONAL SERVICE,  2019–2023 (USD MILLION)
                       TABLE 190 ASIA PACIFIC: MARKET, BY PROFESSIONAL SERVICE,  2024–2029 (USD MILLION)
                       TABLE 191 ASIA PACIFIC: MARKET, BY BUSINESS FUNCTION,  2019–2023 (USD MILLION)
                       TABLE 192 ASIA PACIFIC: MARKET, BY BUSINESS FUNCTION,  2024–2029 (USD MILLION)
                       TABLE 193 ASIA PACIFIC: MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
                       TABLE 194 ASIA PACIFIC: MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
                       TABLE 195 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2019–2023 (USD MILLION)
                       TABLE 196 ASIA PACIFIC: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE,  2024–2029 (USD MILLION)
                       TABLE 197 ASIA PACIFIC: MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
                       TABLE 198 ASIA PACIFIC: MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
                       TABLE 199 ASIA PACIFIC: MARKET, BY COUNTRY/REGION,  2019–2023 (USD MILLION)
                       TABLE 200 ASIA PACIFIC: MARKET, BY COUNTRY/REGION,  2024–2029 (USD MILLION)
             10.4.3 INDIA
                       10.4.3.1 Rapid adoption of speech technology as local entrepreneurs collaborate with major international firms
                                   TABLE 201 INDIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 202 INDIA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.4.4 JAPAN
                       10.4.4.1 Combining advanced robotics technology with robust economy to offer efficient solutions and services
                                   TABLE 203 JAPAN: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 204 JAPAN: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.4.5 CHINA
                       10.4.5.1 Increase in investment and government initiatives for R&D activities
                                   TABLE 205 CHINA: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 206 CHINA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.4.6 ASEAN COUNTRIES
                       10.4.6.1 Proactive government initiatives to accelerate digitalization and innovation across various sectors
                                   TABLE 207 ASEAN: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 208 ASEAN: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.4.7 SOUTH KOREA
                       10.4.7.1 Key players embrace advanced AI-driven analytics tools
                                   TABLE 209 SOUTH KOREA: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 210 SOUTH KOREA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.4.8 AUSTRALIA & NEW ZEALAND (ANZ)
                       10.4.8.1 Potential for market expansion with growing interest of global players in Australian and New Zealand markets
                                   TABLE 211 AUSTRALIA & NEW ZEALAND: MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                                   TABLE 212 AUSTRALIA & NEW ZEALAND: MARKET, BY OFFERING,  2024–2029 (USD MILLION)
             10.4.9 REST OF ASIA PACIFIC
                                   TABLE 213 REST OF ASIA PACIFIC: MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                                   TABLE 214 REST OF ASIA PACIFIC: MARKET, BY OFFERING,  2024–2029 (USD MILLION)
     10.5 MIDDLE EAST & AFRICA 
             10.5.1 MIDDLE EAST & AFRICA: MARKET DRIVERS
             10.5.2 MIDDLE EAST & AFRICA: IMPACT OF RECESSION
                       TABLE 215 MIDDLE EAST & AFRICA: SPEECH ANALYTICS MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                       TABLE 216 MIDDLE EAST & AFRICA: MARKET, BY OFFERING,  2024–2029 (USD MILLION)
                       TABLE 217 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2019–2023 (USD MILLION)
                       TABLE 218 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY, 2024–2029 (USD MILLION)
                       TABLE 219 MIDDLE EAST & AFRICA: MARKET, BY SERVICE,  2019–2023 (USD MILLION)
                       TABLE 220 MIDDLE EAST & AFRICA: MARKET, BY SERVICE,  2024–2029 (USD MILLION)
                       TABLE 221 MIDDLE EAST & AFRICA: MARKET, BY PROFESSIONAL SERVICE,  2019–2023 (USD MILLION)
                       TABLE 222 MIDDLE EAST & AFRICA: MARKET, BY PROFESSIONAL SERVICE,  2024–2029 (USD MILLION)
                       TABLE 223 MIDDLE EAST & AFRICA: MARKET, BY BUSINESS FUNCTION,  2019–2023 (USD MILLION)
                       TABLE 224 MIDDLE EAST & AFRICA: MARKET, BY BUSINESS FUNCTION,  2024–2029 (USD MILLION)
                       TABLE 225 MIDDLE EAST & AFRICA: MARKET, BY CHANNEL,  2019–2023 (USD MILLION)
                       TABLE 226 MIDDLE EAST & AFRICA: MARKET, BY CHANNEL,  2024–2029 (USD MILLION)
                       TABLE 227 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
                       TABLE 228 MIDDLE EAST & AFRICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
                       TABLE 229 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL,  2019–2023 (USD MILLION)
                       TABLE 230 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL,  2024–2029 (USD MILLION)
                       TABLE 231 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY,  2019–2023 (USD MILLION)
                       TABLE 232 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY,  2024–2029 (USD MILLION)
             10.5.3 SAUDI ARABIA
                       10.5.3.1 Adoption of radical technologies in expanding economy to fuel Vision 2030
                                   TABLE 233 SAUDI ARABIA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 234 SAUDI ARABIA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.5.4 UAE
                       10.5.4.1 Growing investment and ability to embrace emerging technologies
                                   TABLE 235 UAE: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 236 UAE: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.5.5 SOUTH AFRICA
                       10.5.5.1 Increase in use of mobile phones and intelligent voice solutions
                                   TABLE 237 SOUTH AFRICA: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 238 SOUTH AFRICA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.5.6 QATAR
                       10.5.6.1 Government collaborations with research institutes on strategic use of AI
                                   TABLE 239 QATAR: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 240 QATAR: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.5.7 EGYPT
                       10.5.7.1 Voice technology consistent with quick development of digital goods and services
                                   TABLE 241 EGYPT: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 242 EGYPT: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.5.8 REST OF MIDDLE EAST & AFRICA
                       TABLE 243 REST OF MIDDLE EAST & AFRICA: MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                       TABLE 244 REST OF MIDDLE EAST & AFRICA: MARKET, BY OFFERING,  2024–2029 (USD MILLION)
     10.6 LATIN AMERICA 
             10.6.1 LATIN AMERICA: MARKET DRIVERS
             10.6.2 LATIN AMERICA: IMPACT OF RECESSION
                       TABLE 245 LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                       TABLE 246 LATIN AMERICA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
                       TABLE 247 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2019–2023 (USD MILLION)
                       TABLE 248 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY FUNCTIONALITY,  2024–2029 (USD MILLION)
                       TABLE 249 LATIN AMERICA: MARKET, BY SERVICE, 2019–2023 (USD MILLION)
                       TABLE 250 LATIN AMERICA: MARKET, BY SERVICE, 2024–2029 (USD MILLION)
                       TABLE 251 LATIN AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2019–2023 (USD MILLION)
                       TABLE 252 LATIN AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2024–2029 (USD MILLION)
                       TABLE 253 LATIN AMERICA: MARKET, BY BUSINESS FUNCTION,  2019–2023 (USD MILLION)
                       TABLE 254 LATIN AMERICA: MARKET, BY BUSINESS FUNCTION,  2024–2029 (USD MILLION)
                       TABLE 255 LATIN AMERICA: MARKET, BY CHANNEL, 2019–2023 (USD MILLION)
                       TABLE 256 LATIN AMERICA: MARKET, BY CHANNEL, 2024–2029 (USD MILLION)
                       TABLE 257 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2019–2023 (USD MILLION)
                       TABLE 258 LATIN AMERICA: SPEECH ANALYTICS SOFTWARE MARKET, BY DEPLOYMENT MODE, 2024–2029 (USD MILLION)
                       TABLE 259 LATIN AMERICA: MARKET, BY VERTICAL, 2019–2023 (USD MILLION)
                       TABLE 260 LATIN AMERICA: MARKET, BY VERTICAL, 2024–2029 (USD MILLION)
                       TABLE 261 LATIN AMERICA: MARKET, BY COUNTRY, 2019–2023 (USD MILLION)
                       TABLE 262 LATIN AMERICA: MARKET, BY COUNTRY, 2024–2029 (USD MILLION)
             10.6.3 BRAZIL
                       10.6.3.1 Investment by startups in advanced technologies
                                   TABLE 263 BRAZIL: SPEECH ANALYTICS MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 264 BRAZIL: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.6.4 MEXICO
                       10.6.4.1 Initiatives by government to promote emerging technologies and generate significant opportunity
                                   TABLE 265 MEXICO: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 266 MEXICO: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.6.5 ARGENTINA
                       10.6.5.1 Early adopters to witness change in their customer engagement landscape with insights
                                   TABLE 267 ARGENTINA: MARKET, BY OFFERING, 2019–2023 (USD MILLION)
                                   TABLE 268 ARGENTINA: MARKET, BY OFFERING, 2024–2029 (USD MILLION)
             10.6.6 REST OF LATIN AMERICA
                       TABLE 269 REST OF LATIN AMERICA: MARKET, BY OFFERING,  2019–2023 (USD MILLION)
                       TABLE 270 REST OF LATIN AMERICA: SPEECH ANALYTICS MARKET, BY OFFERING,  2024–2029 (USD MILLION)
 
11 COMPETITIVE LANDSCAPE (Page No. - 251)
     11.1 OVERVIEW 
     11.2 KEY PLAYER STRATEGIES/RIGHT TO WIN 
               TABLE 271 OVERVIEW OF STRATEGIES ADOPTED BY KEY SPEECH ANALYTICS VENDORS
     11.3 REVENUE ANALYSIS 
               FIGURE 60 TOP FIVE PLAYERS DOMINATING MARKET FROM 2018 TO 2022 (USD BILLION)
     11.4 MARKET SHARE ANALYSIS 
               FIGURE 61 MARKET SHARE ANALYSIS FOR KEY PLAYERS, 2023
               TABLE 272 MARKET: DEGREE OF COMPETITION
     11.5 BRAND/PRODUCT COMPARATIVE ANALYSIS 
               FIGURE 62 BRAND/PRODUCT COMPARATIVE ANALYSIS
     11.6 COMPANY EVALUATION MATRIX, KEY PLAYERS 
             11.6.1 STARS
             11.6.2 EMERGING LEADERS
             11.6.3 PERVASIVE PLAYERS
             11.6.4 PARTICIPANTS
                       FIGURE 63 SPEECH ANALYTICS MARKET: COMPANY EVALUATION MATRIX (KEY PLAYERS), 2023
             11.6.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023
                       FIGURE 64 OVERALL COMPANY FOOTPRINT (23 COMPANIES)
                       11.6.5.1 Region footprint
                                   TABLE 273 REGION FOOTPRINT (23 COMPANIES)
                       11.6.5.2 Product footprint
                                   TABLE 274 PRODUCT FOOTPRINT (23 COMPANIES)
                       11.6.5.3 Vertical footprint
                                   TABLE 275 VERTICAL FOOTPRINT (23 COMPANIES)
     11.7 COMPANY EVALUATION MATRIX: START-UPS/SMES 
             11.7.1 PROGRESSIVE COMPANIES
             11.7.2 RESPONSIVE COMPANIES
             11.7.3 DYNAMIC COMPANIES
             11.7.4 STARTING BLOCKS
                       FIGURE 65 MARKET: COMPANY EVALUATION MATRIX (START-UPS/SMES), 2023
             11.7.5 COMPETITIVE BENCHMARKING: START-UPS/SMES, 2023
                       TABLE 276 MARKET: DETAILED LIST OF KEY START-UPS/SMES
                       11.7.5.1 Competitive benchmarking of Start-ups/SMEs
                                   TABLE 277 MARKET: COMPETITIVE BENCHMARKING OF START-UPS/SMES
     11.8 COMPETITIVE SCENARIO AND TRENDS 
             11.8.1 PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 278 MARKET: PRODUCT LAUNCHES AND ENHANCEMENTS,  APRIL 2023–JANUARY 2024
             11.8.2 DEALS
                       TABLE 279 SPEECH ANALYTICS MARKET: DEALS, JANUARY 2023–FEBRUARY 2024
     11.9 VALUATION AND FINANCIAL METRICS OF KEY VENDORS 
               FIGURE 66 VALUATION AND FINANCIAL METRICS OF KEY VENDORS
             11.9.1 YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY VENDORS
                       FIGURE 67 YTD PRICE TOTAL RETURN AND STOCK BETA OF KEY VENDORS
 
12 COMPANY PROFILES (Page No. - 269)
     12.1 INTRODUCTION 
     12.2 KEY PLAYERS 
(Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats)*
             12.2.1 NICE
                       TABLE 280 NICE: BUSINESS OVERVIEW
                       FIGURE 68 NICE: COMPANY SNAPSHOT
                       TABLE 281 NICE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 282 NICE: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 283 NICE: DEALS
             12.2.2 VERINT
                       TABLE 284 VERINT: BUSINESS OVERVIEW
                       FIGURE 69 VERINT: COMPANY SNAPSHOT
                       TABLE 285 VERINT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 286 VERINT: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 287 VERINT: DEALS
             12.2.3 AVAYA
                       TABLE 288 AVAYA: BUSINESS OVERVIEW
                       TABLE 289 AVAYA: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 290 AVAYA: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 291 AVAYA: DEALS
             12.2.4 OPENTEXT
                       TABLE 292 OPENTEXT: BUSINESS OVERVIEW
                       FIGURE 70 OPENTEXT: COMPANY SNAPSHOT
                       TABLE 293 OPENTEXT: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 294 OPENTEXT: PRODUCT LAUNCHES
                       TABLE 295 OPENTEXT: DEALS
             12.2.5 GOOGLE
                       TABLE 296 GOOGLE: BUSINESS OVERVIEW
                       FIGURE 71 GOOGLE: COMPANY SNAPSHOT
                       TABLE 297 GOOGLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 298 GOOGLE: PRODUCT LAUNCHES
                       TABLE 299 GOOGLE: DEALS
             12.2.6 VONAGE
                       TABLE 300 VONAGE: BUSINESS OVERVIEW
                       TABLE 301 VONAGE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 302 VONAGE: PRODUCT LAUNCHES
                       TABLE 303 VONAGE: DEALS
             12.2.7 GENESYS
                       TABLE 304 GENESYS: BUSINESS OVERVIEW
                       TABLE 305 GENESYS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 306 GENESYS: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 307 GENESYS: DEALS
             12.2.8 CALABRIO
                       TABLE 308 CALABRIO: BUSINESS OVERVIEW
                       TABLE 309 CALABRIO: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 310 CALABRIO: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 311 CALABRIO: DEALS
             12.2.9 CALLMINER
                       TABLE 312 CALLMINER: BUSINESS OVERVIEW
                       TABLE 313 CALLMINER: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 314 CALLMINER: PRODUCT LAUNCHES AND ENHANCEMENTS
                       TABLE 315 CALLMINER: DEALS
             12.2.10 ALMAWAVE
                                   TABLE 316 ALMAWAVE: BUSINESS OVERVIEW
                                   FIGURE 72 ALMAWAVE: COMPANY SNAPSHOT
                                   TABLE 317 ALMAWAVE: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                                   TABLE 318 ALMAWAVE: PRODUCT LAUNCHES
                                   TABLE 319 ALMAWAVE: DEALS
             12.2.11 FIVE9
                                   TABLE 320 FIVE9: BUSINESS OVERVIEW
                                   FIGURE 73 FIVE9: COMPANY SNAPSHOT
                                   TABLE 321 FIVE9: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                                   TABLE 322 FIVE9: PRODUCT LAUNCHES
                                   TABLE 323 FIVE9: DEALS
             12.2.12 AWS
                                   TABLE 324 AWS: BUSINESS OVERVIEW
                                   FIGURE 74 AWS: COMPANY SNAPSHOT
                                   TABLE 325 AWS: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                                   TABLE 326 AWS: PRODUCT LAUNCHES
                                   TABLE 327 AWS: DEALS
     12.3 OTHER PLAYERS 
             12.3.1 QUALTRICS
             12.3.2 TALKDESK
             12.3.3 ALVARIA
             12.3.4 CASTEL COMMUNICATIONS
             12.3.5 VOICEBASE
             12.3.6 INTELLIGENT VOICE
             12.3.7 CALLTRACKINGMETRICS
             12.3.8 3CLOGIC
             12.3.9 SPRINKLR
             12.3.10 UNIPHORE
     12.4 START-UPS/SMES 
             12.4.1 ENTHU.AI
             12.4.2 DEEPGRAM
             12.4.3 GNANI.AI
             12.4.4 OBSERVE.AI
             12.4.5 BATVOICE
             12.4.6 CONVIN
             12.4.7 SALESKEN
             12.4.8 TETHR
             12.4.9 GONG
             12.4.10 CLARI
*Details on Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices made, and Weaknesses and Competitive threats might not be captured in case of unlisted companies.
 
13 ADJACENT AND RELATED MARKETS (Page No. - 319)
     13.1 INTRODUCTION 
     13.2 CONVERSATIONAL AI MARKET - GLOBAL FORECAST TO 2028 
             13.2.1 MARKET DEFINITION
             13.2.2 MARKET OVERVIEW
                       13.2.2.1 Conversational AI market, by offering
                                   TABLE 328 CONVERSATIONAL AI MARKET, BY OFFERING, 2018–2022 (USD MILLION)
                                   TABLE 329 CONVERSATIONAL AI MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                       13.2.2.2 Conversational AI market, by business function
                                   TABLE 330 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2018–2022 (USD MILLION)
                                   TABLE 331 CONVERSATIONAL AI MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
                       13.2.2.3 Conversational AI market, by channel
                                   TABLE 332 CONVERSATIONAL AI MARKET, BY CHANNEL, 2018–2022 (USD MILLION)
                                   TABLE 333 CONVERSATIONAL AI MARKET, BY CHANNEL, 2023–2028 (USD MILLION)
                       13.2.2.4 Conversational AI market, by conversational interface
                                   TABLE 334 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE,  2018–2022 (USD MILLION)
                                   TABLE 335 CONVERSATIONAL AI MARKET, BY CONVERSATIONAL INTERFACE,  2023–2028 (USD MILLION)
                       13.2.2.5 Conversational AI market, by technology
                                   TABLE 336 CONVERSATIONAL AI MARKET, BY TECHNOLOGY, 2018–2022 (USD MILLION)
                                   TABLE 337 CONVERSATIONAL AI MARKET, TECHNOLOGY, 2023–2028 (USD MILLION)
                       13.2.2.6 Conversational AI market, by vertical
                                   TABLE 338 CONVERSATIONAL AI MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
                                   TABLE 339 CONVERSATIONAL AI MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
                       13.2.2.7 Conversational AI market, by region
                                   TABLE 340 CONVERSATIONAL AI MARKET, BY REGION, 2018–2022 (USD MILLION)
                                   TABLE 341 CONVERSATIONAL AI MARKET, BY REGION, 2023–2028 (USD MILLION)
     13.3 CHATBOT MARKET - GLOBAL FORECAST TO 2027 
             13.3.1 MARKET DEFINITION
             13.3.2 MARKET OVERVIEW
                       13.3.2.1 Chatbot market, by offering
                                   TABLE 342 CHATBOT MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                                   TABLE 343 CHATBOT MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                       13.3.2.2 Chatbot market, by type
                                   TABLE 344 CHATBOT MARKET, BY TYPE, 2017–2022 (USD MILLION)
                                   TABLE 345 CHATBOT MARKET, BY TYPE, 2023–2028 (USD MILLION)
                       13.3.2.3 Chatbot market, by channel integration
                                   TABLE 346 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2017–2022 (USD MILLION)
                                   TABLE 347 CHATBOT MARKET, BY CHANNEL INTEGRATION, 2023–2028 (USD MILLION)
                       13.3.2.4 Chatbot market, by bot communication
                                   TABLE 348 CHATBOT MARKET, BY BOT COMMUNICATION, 2017–2022 (USD MILLION)
                                   TABLE 349 CHATBOT MARKET, BY BOT COMMUNICATION, 2023–2028 (USD MILLION)
                       13.3.2.5 Chatbot market, by business function
                                   TABLE 350 CHATBOT MARKET, BY BUSINESS FUNCTION, 2017–2022 (USD MILLION)
                                   TABLE 351 CHATBOT MARKET, BY BUSINESS FUNCTION, 2023–2028 (USD MILLION)
                       13.3.2.6 Chatbot market, by vertical
                                   TABLE 352 CHATBOT MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                                   TABLE 353 CHATBOT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
                       13.3.2.7 Chatbot market, by region
                                   TABLE 354 CHATBOT MARKET, BY REGION, 2017–2022 (USD MILLION)
                                   TABLE 355 CHATBOT MARKET, BY REGION, 2023–2028 (USD MILLION)
 
14 APPENDIX (Page No. - 332)
     14.1 DISCUSSION GUIDE 
     14.2 KNOWLEDGESTORE: MARKETSANDMARKETS’  SUBSCRIPTION PORTAL 
     14.3 CUSTOMIZATION OPTIONS 
     14.4 RELATED REPORTS 
     14.5 AUTHOR DETAILS 

The research study for the Speech analytics market involved extensive secondary sources, directories, journals, and paid databases. Primary sources were mainly industry experts from the core and related industries, preferred speech analytics providers, third-party service providers, consulting service providers, end users, and other commercial enterprises. In-depth interviews were conducted with various primary respondents, including key industry participants and subject matter experts, to obtain and verify critical qualitative and quantitative information, and assess the market’s prospects.

Secondary Research

The market size of companies offering Speech analytics software and services was determined based on secondary data available through paid and unpaid sources. It was also arrived at by analyzing major companies' product portfolios and rating them based on their performance and quality.

In the secondary research process, various sources were referred to for identifying and collecting information for this study. Secondary sources included annual reports, press releases, and investor presentations of companies; white papers, journals, and certified publications; and articles from recognized authors, directories, and databases. The data was also collected from other secondary sources, such as journals, government websites, blogs, and vendor websites. Additionally, Speech analytics spending of various countries was extracted from the respective sources. Secondary research was mainly used to obtain key information related to the industry’s value chain and supply chain to identify key players based on solutions, services, market classification, and segmentation according to offerings of major players, industry trends related to software by functionality, services, deployment modes, business functions, channel, verticals, and regions, and key developments from both market- and technology-oriented perspectives.

Primary Research

In the primary research process, various primary sources from both supply and demand sides were interviewed to obtain qualitative and quantitative information on the market. The primary sources from the supply side included various industry experts, including Chief Experience Officers (CXOs); Vice Presidents (VPs); directors from business development, marketing, and Speech analytics expertise; related key executives from Speech analytics solution vendors, SIs, professional service providers, and industry associations; and key opinion leaders.

Primary interviews were conducted to gather insights, such as market statistics, revenue data collected from solutions and services, market breakups, market size estimations, market forecasts, and data triangulation. Primary research also helped in understanding various trends related to technologies, applications, deployments, and regions. Stakeholders from the demand side, such as Chief Information Officers (CIOs), Chief Technology Officers (CTOs), Chief Strategy Officers (CSOs), and end users using speech analytics solutions, were interviewed to understand the buyer’s perspective on suppliers, products, service providers, and their current usage of Speech analytics software and services, which would impact the overall Speech analytics market.

The following is the breakup of primary profiles:

Speech Analytics  Market Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

In this approach for market estimation, key Speech analytics and service vendors such as Qualtrics (US), Talkdesk (US), Alvaria (US), Castel Communications (US), VoiceBase (US), Intelligent Voice (UK), CallTrackingMetrics (US), 3CLogic (US), Sprinklr (US), Uniphore ( US), Enthu.ai (India), Deepgram (US), Gnani.ai (India), Observe.ai (US), Batvoice (France), Kwantics (India), Convin (India), Salesken (US), Tethr (US), Gong (US), and Clari (US) were identified. These vendors contribute nearly 50%–55% to the global Speech analytics market. After confirming these companies through primary interviews with industry experts, their total revenue was estimated through annual reports, Securities and Exchange Commission (SEC) filings, and paid databases. The revenue pertaining to Business Units (BUs) that offer Speech analytics solutions was identified through similar sources. Then, through primaries, the revenue data generated from specific speech analytics software was collected. The collective revenue of key companies that offer speech analytics solutions comprises 40%–50% of the market, which was again confirmed through primary interviews with industry experts.

  • The pricing trend is assumed to vary over time.
  • All the forecasts are made with the standard assumption that the accepted currency is USD.
  • To convert various currencies to USD, average historical exchange rates are used according to the year specified. For all the historical and current exchange rates required for calculations and currency conversions, the US Internal Revenue Service's website is used.
  • All the forecasts are made under the standard assumption that the globally accepted currency USD remains constant during the next five years.
  • Vendor-side analysis: The market size estimates of associated solutions and services are factored in from the vendor side by assuming an average of licensing and subscription-based models of leading and innovative vendors.

Demand/end-user analysis: End users operating in verticals across regions are analyzed regarding market spending on Speech analytics based on some of the key use cases. These factors for the Speech analytics industry per region are separately analyzed, and the average spending was extrapolated with an approximation based on assumed weightage. This factor is derived by averaging various market influencers, including recent developments, regulations, mergers and acquisitions, enterprise/SME adoption, start-up ecosystem, IT spending, technology propensity and maturity, use cases, and the estimated number of organizations per region.

Data Triangulation

Based on the market numbers, the regional split was determined by primary and secondary sources. The procedure included the analysis of the Speech analytics market’s regional penetration. Based on secondary research, the regional spending on Information and Communications Technology (ICT), socio-economic analysis of each country, strategic vendor analysis of major Speech analytics providers, and organic and inorganic business development activities of regional and global players were estimated. With the data triangulation procedure and data validation through primaries, the exact values of the overall Speech analytics market size and segments’ size were determined and confirmed using the study.

Report Objectives

  • To define, describe, and predict the speech analytics market by offering (software by functionality and deployment mode, and services), business function, channel, verticals, and region.
  • To provide detailed information on major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growth.
  • To analyze the micro markets with respect to individual growth trends, prospects, and their contribution to the total market
  • To analyze the opportunities in the market for stakeholders by identifying the high-growth segments of the market
  • To analyze opportunities in the market and provide details of the competitive landscape for stakeholders and market leaders.
  • To forecast the market size of segments for five main regions: North America, Europe, Asia Pacific, Middle East and Africa, and Latin America
  • To profile key players and comprehensively analyze their market rankings and core competencies.
  • To analyze competitive developments, such as partnerships, new product launches, and mergers and acquisitions, in the market
  • To analyze the impact of recession across all the regions across the speech analytics market

Customization Options

With the given market data, MarketsandMarkets offers customizations as per your company’s specific needs. The following customization options are available for the report:

Product Analysis

  • Product quadrant, which gives a detailed comparison of the product portfolio of each company.

Geographic Analysis

  • Further breakup of the North American speech analytics market
  • Further breakup of the European market
  • Further breakup of the Asia Pacific market
  • Further breakup of the Middle East and Africa market
  • Further breakup of the Latin America market

Company Information

  • Detailed analysis and profiling of additional market players (up to five)
Custom Market Research Services

We will customize the research for you, in case the report listed above does not meet with your exact requirements. Our custom research will comprehensively cover the business information you require to help you arrive at strategic and profitable business decisions.

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Report Code
TC 2259
Published ON
Feb, 2024
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