Here are relevant reports on : artificial-intelligence-in-crm-market

• Generative AI Outlook 2025 – Shaping the Future of Creative Intelligence

  Global IT spending on devices, data center systems, enterprise software, IT services, and communications services is forecast to reach USD 5.7 trillion by 2025 (9.3% growth over 2024). OpenAI, Microsoft, Google, AWS, and Adobe are the major players in generative AI, with more than 45% combined market share in 2024. Other prominent market players are NVIDIA, Meta, Anthropic, Accenture, and IBM. In 2024, key generative AI providers strive to maintain their leadership positions with new product launches & product enhancements, multimodal AI advancements, strategic deals, and partnerships & collaborations. In 2025, Generative AI providers will invest in ethical AI frameworks, real-time multimodal capabilities, and AI democratization to enhance usability, address bias, and ensure data security, meeting the growing demand for personalized, transparent, and scalable AI solutions across industries.

  • Published: February 2025
  • Price: $ 4950
  • TOC Available:

• Mobile Enterprise Application Market by Software (Accounting & Finance, ERP, Communication & Collaboration, and CRM), Operating System (Android, iOS, and Windows), Type of App, Organization Size, Industry Vertical, and Region - Global Forecast to 2021

  MarketsandMarkets estimates the mobile enterprise application market size to grow from USD 48.24 Billion in 2016 to USD 98.03 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 15.24% from 2016 to 2021. Increase in smartphone penetration, enhancement in connectivity & productivity of both employees and organizations, growing demand for real-time information capture, and organizations’ continued focus to make their business processes mobile-ready due to increase in mobile workforce are some of the driving forces in the mobile enterprise application market.

  • Published: November 2016
  • Price: $ 4950
  • TOC Available:

• Retail Analytics Market by Software Analytics Type (Descriptive, Diagnostic, Predictive, Prescriptive Analytics), Application (CRM, Returns Management, Price Recommendation & Optimization, Supply Chain Management, Merchandise Planning) – Global Forecast to 2031

  The retail analytics market is projected to grow from USD 11.31 billion in 2026 to USD 20.65 billion by 2031, at a CAGR of 12.8% during the forecast period. The major players in the retail analytics market include Microsoft (US), IBM (US), SAP (Germany), Oracle (US), Salesforce (US), MicroStrategy (US), SAS Institute (US), AWS (US), Qlik (US), and Teradata (US).

  • Published: September 2026
  • Price: $ 4950
  • TOC Available:

• Insurance Platform Market by Offering (Core Insurance, Insurtech), Application (Underwriting, CRM, Data Analytics), Technology (AI, Blockchain, Cloud Computing, Analytics), Insurance Type (Health, Life, P&C, Travel), & End User - Global Forecast to 2030

  The insurance platform market is projected to reach USD 207.52 billion by 2030, indicating a strong CAGR of 12.3% during the forecast period. The major players in the insurance platform market include Salesforce (US), Google (US), Adobe (US), Microsoft (US), Oracle (US), Guidewire Software (US), Duck Creek Technologies (US), IBM (US), Pegasystems (US), and Accenture (Ireland).

  • Published: March 2025
  • Price: $ 4950
  • TOC Available:

• CRM Analytics Market by Type (Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics, Web & Social Media Analytics) - Global Forecast to 2019

  The CRM analytics market is segmented by type: marketing analytics, sales analytics, contact-center analytics, customer analytics, web & social analytics; by vertical: BFSI, retail & consumer goods, telecommunications & IT, healthcare & life sciences, manufacturing, energy & utility, media & entertainment, travel & transport, and others; by end user: SMBs and large enterprise; by deployment: On-Premises, Cloud; by region: NA, APAC, Europe, LA, and MEA. The global CRM analytics market is expected to grow from $4.18 billion in 2014 to $7.65 billion by 2019, at an estimated Compound Annual Growth Rate (CAGR) of 12.83% from 2014 to 2019.

  • Published: March 2015
  • Price: $ 4950
  • TOC Available:

• AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow Automation (RPA, CRM Automation), Content Generation, Customer Journey Analytics, Service Quality Management) - Global Forecast to 2030

  The AI for customer service market is projected to reach USD 47.82 billion by 2030, at a CAGR of 25.8% during the forecast period. Some major players in the AI for customer service Market include Microsoft (US), IBM (US), Google (US), AWS (US), Salesforce (US), Atlassian (Australia), ServiceNow (US), SAP (Germany), Zendesk (US), Sprinklr (US), OpenAI (US), Aisera (US), UiPath (US), HubSpot (US), NICE (Israel), Intercom (US),Qualtrics (US), Freshworks (US), LivePerson (US), HelpShift (US), Yellow.ai (US), Cogito (US), SmartAction (US), Talkdesk (US), Five9 (US), RingCentral (US), Nextiva (US), Kore.ai (US), Dynamic Yield (US), Jio Haptik (India), Oracle (US), Afiniti (Bermuda), Kommunicate (US), Help Scout (US), Gorgias (US), Atera (Israel), Ada (US), Kustomer (US), Levity (Germany), Cognigy (Germany), Engageware (US), Netomi (US), Level AI (US), Sybill AI (US), OneAI (US), Brainfish (Australia), SentiSum (England), Balto (US), Tovie AI (UK), Guru (US), Tidio (US), Quiq (US), Aircall (US), OneReach.ai (US), Cresta (US), Deepdesk (Netherlands), Front (US), Fullview (Denmark), Crescendo AI (US), Gridspace (US).

  • Published: February 2025
  • Price: $ 4950
  • TOC Available:

• Process Mining Market by Offering (Software (Process Discovery Tools, Conformance Checking Tools), Services), Mining Algorithm (Deep Learning, Sequence Analysis), Data Source (ERP Systems, CRM Systems), Vertical and Region - Global Forecast to 2028

  The process mining market is projected to reach USD 12.1 billion by 2028, at a CAGR of 45.6% during the forecast period. Some major players in the process mining market include IBM (US), ABBYY (US), Celonis (US), UiPath (US), Software AG (Germany), SAP Signavio (Germany), Pegasystems (US), QPR Software (Finland), Microsoft (US), and Appian (US).

  • Published: October 2023
  • Price: $ 4950
  • TOC Available:

• Latin America Cloud Computing Market by Service Model [IaaS (Compute, Storage, Networking), PaaS (Application Development & Integration, Database & Data Analytics & Reporting), SaaS (CRM, SCM, Collaboration & Productivity)], Impact of AI-Forecast to 2030

  The Latin America cloud computing market size is projected to reach 125.46 billion by 2030. The key players include Microsoft (US), Google (US), IBM (US), AWS (US), Oracle (US), Salesforce (US), Tencent Cloud (China), SAP (Germany), Alibaba Cloud (China), Huawei (China), EdgeUno (US), Zenlayer (US), Ascenty (Brazil), TIVIT (Brazil) and Claro Cloud (Brazil).

  • Published: September 2026
  • Price: $ 4950
  • TOC Available:

• Social Customer Relationship Management (CRM) Market by Solution (Social Monitoring, Social Listening, Social Mapping, Social Measurements, Social Engagement, Social Middleware), by Deployment (Hosted, On Premise) - Global Forecasts to 2019

  Social Customer Relationship Management (CRM) solutions are gaining pace in the current enterprise ecosystem. With the boom of social media, enterprises are adopting social integration with CRM software as well, thus making way for Social Customer Relationship Management Market as a new channel now days. Social CRM solutions combine traditional CRM solutions with social media for improving the customer engagement for enterprises. The solution provides a social platform for evolving businesses CRM needs, while also offering flexibility, in terms of reach, deployment, and administration. Social CRM incorporates the customer decisions into the planning mix and the feedback loop so as to engage customers with the enterprises.

  • Published: January 2015
  • Price: $ 4950
  • TOC Available:

• Telecom IT Services Market by Solutions (CRM, Mobile Commerce, Enterprise Mobility, Network Management, Supply Chain Management, OSS BSS and Others) - Global Forecasts to 2019

  Telecom IT Services market to grow from $67.38 billion in 2014 to $233.05 billion in 2019 at a CAGR of 28.2% during the forecast period. Telecom operators can gain competitive advantage by employing IT services to discover their customer behavior patterns and their usage. IT services also enable operators to deliver its services to the end users in an efficient and effective way with the desired quality of service as expected by customer enhancing the customer experience thereby driving the customer loyalty.

  • Published: August 2014
  • Price: $ 4950
  • TOC Available:

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