Digital Workplace Market by Component (Solutions [Unified Communication and Collaboration, Unified Endpoint Management, Enterprise Mobility and Management] and Services), Deployment, Organization Size, Vertical, and Region - Global Forecast to 2026
The global Digital Workplace Market size was valued at $22.7 billion in 2020 and it is projected to reach $72.2 billion by the end of 2026 at a CAGR of 21.3% during the forecast period. An analysis of market trends is part of the new research report. The latest research study includes conference and webinar materials, patent analysis, important stakeholder information, and pricing analysis.
Key factors that are expected to drive the growth of the market availability of new technologies and tools, employees demand greater flexibility in terms of work-life balance. Organizations are adopting digital workplace market solutions to enhance employee experience through a simpler and more flexible work style. It helps organizations to attract new employees and retain more experienced and expert workers. However, lack of training and required education among the workforce expected to limit the market growth.
ATTRACTIVE OPPORTUNITIES IN THE DIGITAL WORKPLACE MARKET
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COVID-19 Impact
The impact of the COVID-19 pandemic on the market has been covered throughout the report. The pandemic has had a positive impact on the digital workplace market growth. The major reason for the positive impact on the market is a rise in the demand for cloud-based business continuity tools and rise in adoption of business continuity tools and workplace solutions due to COVID-19. However, reduced industry spending due to COVID-19 is expected to impact the adoption of digital workplace solutions and services.
Digital Workplace Market Dynamics
Driver: Demand for greater flexibility and improved employee experience
A digital workplace will help attract, retain, engage, and motivate employees. Mature digital workplace policies allow employees to choose their own devices and facilitate a variety of work styles. With the use of persona-based models, instead of single services, end users receive a fit-for-purpose workplace bundle customized to their requirements. Employee content and data is securely embedded in collaboration tools, corporate drop boxes, and cloud storage so that employees can access data from any device, in any location and time as seamlessly, whether they are a physical office or working remotely. Access to this data increases efficiency and drives the level of productivity and organizational agility. Digital workplace solutions give employees the support they need to improve their communication, collaboration, and connections with each other. Implemented efficiently and effectively, these solutions allow organizations to mitigate common risks, adhere to their regulatory compliances, and ultimately realize enhanced business value, thereby being able to provide a better experience to employees.
Providing the right digital workplace tools for organizations will help increase the agility and flexibility of employees. Easy-to-use digital workplace solutions both inside and outside the firewall will also heighten staff satisfaction and increase their productivity, along with enhancing the efficiency of operations in an organization. Given below are the findings from 2019 annual survey from FlexJobs, a job portal site. The findings clearly state how flexible job options and work-life balance are top priorities along with salary when candidates are evaluating job prospects. The same survey listed that employees opt for flexible jobs for improved work-life balance, spending time with family, time savings, and to tackle commute stress. Thus, these demands from employees are expected to fuel the adoption of digital workplace solutions
Restraint: Lack of training and required education among the workforce
As the adoption of IT infrastructure supporting workplace transformation is increasing, it is becoming crucial for organizations to train and educate their workforce to use these solutions efficiently and bring out the best of their performances. Thus, organizations have to ensure that their employees have access to training that allows them to harness the digital workplace solutions to their advantage. In addition to technical training, employees need policy training on the type of information they should or should not share in the digital workplace. For this, organizations are required to communicate about policies on how to handle personal and company’s devices and data to avoid security and compliance concerns. For instance, a team manager equipped with a new resource performance tracker should be provided with all the guidelines and training to use the solution.
Thus, training programs are ongoing processes that need to be implemented by organizations before adopting digital workplace solutions and services to improve and evolve with the workplace transformation strategy. This, in turn, is a restraining factor for the adoption of digital workplace transformation strategies, as they require ongoing training efforts from organizations’ end.
Opportunity: Increasing adoption of workplace transformation services among SMEs
SMEs adopting digital workplace solutions gain a competitive advantage in the industry through increased productivity, cost savings, a more mobile and agile workforce, increased flexibility, and adaptability in the marketplace. It is crucial for Small and Medium-sized Enterprises (SMEs) to focus on their business operations and growth, and improve their strength in their domain of business. As stated in an article by Kissflow, the SMEs familiarity with digital transformation has doubled over the years, with just 33% in 2017 to 57% in 2019.
The article also states that by implementing a digital workplace, organizations have been able to see an increase of 43% in revenue, 53% in employee engagement, and 67% in productivity. SMEs are under continuous pressure to adopt more robust and efficient IT infrastructures to take their products and services to the market as fast as their counterparts. However, they typically lack the internal skills to manage the IT infrastructure. To overcome these challenges, SMEs need managed services that are cost-effective and enable digital workplace transformation. Thus, the SMEs across all industries adopt digital workplace services to sustain and remain competitive in the market.
Challenge: Lack of thought leadership in organizations
Digital transformation is prevalent everywhere. It is powering the growth of organizations, smart cities, and promoting advancements in healthcare. However, there are certain fundamental risks with people in the organizations, most notably, skills getting outdated faster than ever before. This presents modern business leaders with a very acute set of challenges. To overcome these, organizations will need a new style of leadership and a new structure for their organizations, which would help them drive the right behavior in employees. As technology has continued to evolve, leaders have to continue adapting to it.
The big task for management is to create a culture and leadership style to support autonomy, empowerment, and active management. It is not enough to merely invest in innovative technologies to drive digital transformation. The “people first” motive is now more valid than ever before. This means that a change in leadership style and organizational structures is required to enable more motivational and creative work environments.
Professional services segment to hold a larger market size during the forecast period
Professional services help organizations align their digital workplace processes efficiently with required digitalization. Moreover, professional services help organizations maintain a competitive edge in the market and offer various benefits, such as faster time-to-market, stable operating environments, and reduced governance and compliance risks. Professional services include consulting services, training support and maintenance, and integration and implementation services. All these services deliver cost-effective support for technical queries and prevent any downtime caused while implementing digital workplace solutions. Vendors offering training support and maintenance services focus on improving network performance, reducing the CAPEX and Operational Expenditure (OPEX), and providing end-to-end delivery and multivendor support.
Cloud deployment to hold a larger market size in 2020
SMEs are majorly moving toward the adoption of the cloud deployment due to its major benefits, such as lower costs, no requirement of manpower for hardware maintenance, faster and efficient results, and complete flexibility and scalability, which result in reduced OPEX and CAPEX. Seamless flexibility and scalability enable customers to store and retrieve actionable insights anytime and anywhere easily. The cloud-based deployment enables users to run analytics on data from remote locations in real time. Cloud-based digital workplace and services provide cost-saving benefits, which improve enterprises’ operational efficiency and reduce operational costs. Lower maintenance costs and less workforce are expected to drive the adoption of cloud-based digital workplace solutions and services across verticals.
Large enterprises to hold a majority of the market share during the forecast period
The trend of digitalization has been increasing extensively among large enterprises. The growing connectivity of bandwidths and mobility trends can be seen more among large enterprises, due to the presence of a huge workforce. Large enterprises have a large corporate network and many revenue streams. These organizations are also keen to invest in new and latest technologies to effectively run their business. The digital workplace market has a stronghold in large enterprises, as the IT infrastructure becomes more complex in large enterprises as compared to SMEs. The increasing demand for employees to access computing resources and applications from a mobile location and at any time has made it complex for enterprises to store their data properly, maintain and manage their data centers, and focus on their core business operations.
Manufacturing industry vertical to hold a significant market share during the forecast period
The digital workplace idea is a key element of the Fourth Industrial Revolution (Industry 4.0). Automated systems and robotics in manufacturing are enabling employees to focus their skill sets on more value-added and evolved tasks by taking up some of the more repetitive processes. Data-enabled and data-driven methods will continue to play a major role with a particular focus on remote, collaborative, virtual, mobile, and augmented ways of working. A digital workforce using the latest technologies can help manufacturers thrive and survive many of the workplace challenges they currently face. Technology will drive all aspects of manufacturing transformation, from improvements in processes to supply chain efficiency and digital workplace environments.
North America to account for the largest market size during the forecast period
The global digital workplace market by region covers five major geographic regions, namely, North America, Asia Pacific (APAC), Europe, Middle East & Africa (MEA), and Latin America. North America is expected to be the most promising region for major verticals, such as telecommunication and ITes, BFSI, and manufacturing. North America is the most mature market in terms of adopting digital workplace solutions and services. Considering the fact that the region is home to a huge number of enterprises and has the abundant technical expertise, it adopts digital workplace solutions and services to help enterprises have advanced IT infrastructures. The region is a hub for the number of small enterprises, startups, medium and large enterprises. The movement toward securing the Internet of Things (IoT) gateway communications, adoption of technologies, such as Artificial Intelligence (AI), Augmented Reality (AR), and Robotic Process Automation (RPA), and the rise of social collaboration outside the enterprise is anticipated to fuel market growth in the region.
Key Market Players
The digital workplace vendors have implemented various types of organic as well as inorganic growth strategies, such as new product launches, product upgradations, partnerships and agreements, business expansions, and mergers and acquisitions, to strengthen their offerings in the market. The major vendors offering digital workplace solutions and services globally are Atos (France), Cognizant (US), IBM (US), Zensar (India), Wipro (India), Infosys (India), Accenture (Ireland), Fujitsu (Japan), HCL Technology (India), DXC Technology (US), NTT Data (Japan), Unisys (US), HPE (US), TCS (India), Sonda (Chile), KissFlow (India), Capgemini (France), and others.
The study includes an in-depth competitive analysis of key players in the digital workplace market with their company profiles, recent developments, COVID-19 developments, and key market strategies.
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|
Report Metric |
Details |
|
Market size in 2020 |
US $22.7 billion |
|
Revenue Forecast Size in 2026 |
US $72.2 billion |
|
Growth Rate |
21.3% CAGR |
|
Segments covered |
Component, Deployment, Organization Size, Vertical, and Region |
|
Geographies covered |
North America, APAC, Europe, MEA, and Latin America |
|
Companies covered |
Atos (France), Cognizant (US), IBM (US), Wipro (India), Infosys (India), Zensar (India), Accenture (Ireland), Fujitsu (Japan), HCL Technology (India), DXC Technology (US), NTT Data (Japan), Unisys (US), HPE (US), TCS (India), Sonda (Chile), KissFlow (India), Capgemini (France), and others. |
This research report categorizes the digital workplace market based on components, deployment, organization size, vertical, and region.
Digital Workplace Market Based on the component:
-
Solutions
- Unified communication and collaboration
- Unified endpoint management
- Enterprise mobility and management
-
Services
- Professional services
- Managed services
Digital Workplace Market Based on the deployment:
- On-premises
- Cloud
Based on the organization size:
- Large Enterprises
- SMEs
Based on the vertical
- BFSI
- Consumer goods and retail
- Telecommunication and ITes
- Manufacturing
- Healthcare and pharmaceuticals
- Government and public sector
- Media and entertainment
- Others
Based on the region:
-
North America
- US
- Canada
-
Europe
- UK
- Germany
- France
- Rest of Europe
-
APAC
- China
- Japan
- ANZ
- Rest of APAC
-
MEA
- KSA
- UAE
- South Africa
- Rest of MEA
-
Latin America
- Brazil
- Mexico
- Rest of Latin America
Recent Developments
- In February 2021, Accenture announced the acquisition of Imaginea, a provider of a cloud-based platform. The acquisition will enable Accenture to enhance offerings of cloud-based services for digital services and solutions.
- In December 2020, Atos joined forces with Vodafone Spain to launch a new digital workplace offering for Vodafone Business customers in Spain.
- In June 2020, Wipro launched a digital inspection solution to improve workplace safety and experience. The solution will be available to clients both in perpetual or subscription-based license models, with no additional cost for mobility.
- In February 2020, Infosys partnered with GE Appliances. The partnership aims toward enabling digital and workplace transformation. Infosys will help GE Appliances in modernizing its IT infrastructure and run IT in managed services mode through this partnership.
- In November 2019, Atos introduced Workplace as a Service | Google Edition, as a part of its Atos Digital Workplace solutions, to provide enterprise customers with a way of enhancing the employee workplace experience through greater choice for users and a boost to productivity. As part of its partnership with Google Cloud, Atos is offering a unique, integrated, and secure package, including the supply and support of Chromebooks with Atos’ Circuit software, as well as Google’s G Suite, supported with setup, migration, and management services.
Frequently Asked Questions (FAQ):
How big is the Digital Workplace Market?
The global digital workplace market size was valued at $72.2 billion in 2026 and is expected to grow at a CAGR of 21.3% from 2021 to 2026.
Who are the top vendors in the digital workplace market?
The major vendors operating in the digital workplace market include Atos (France), Cognizant (US), IBM (US), Wipro (India), Infosys (India), Zensar (India), Accenture (Ireland), Fujitsu (Japan), HCL Technology (India), DXC Technology (US), NTT Data (Japan), Unisys (US), HPE (US), TCS (India), Sonda (Chile), KissFlow (India), Capgemini (France), and others. These vendors have adopted different types of organic and inorganic growth strategies such as new product launches, product enhancements, partnerships, and agreements.
Which countries are considered in the European region?
The report includes an analysis of the UK, Germany, France and rest of Europe are considered in the study.
What are the major digital workplace components considered in the study?
Major digital workplace components included in the study are solutions and services. Solutions includes unified communication and collaboration, unified endpoint management, and enterprise mobility and management. While services further bifurcated into professional services and managed services.
Does this report include the impact of COVID-19 on the digital workplace market?
Yes, the report includes the impact of COVID-19 on the digital workplace market. .
To speak to our analyst for a discussion on the above findings, click Speak to Analyst
TABLE OF CONTENTS
1 INTRODUCTION (Page No. - 26)
1.1 INTRODUCTION TO COVID-19
1.2 COVID-19 HEALTH ASSESSMENT
FIGURE 1 COVID-19: GLOBAL PROPAGATION
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES
1.3 COVID-19 ECONOMIC ASSESSMENT
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT
FIGURE 4 CRITERIA IMPACTING GLOBAL ECONOMY
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY
1.4 OBJECTIVES OF THE STUDY
1.5 MARKET DEFINITION
1.5.1 INCLUSIONS AND EXCLUSIONS
1.6 MARKET SCOPE
1.6.1 MARKET SEGMENTATION
1.6.2 YEARS CONSIDERED FOR THE STUDY
1.7 CURRENCY CONSIDERED
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020
1.8 STAKEHOLDERS
1.9 SUMMARY OF CHANGES
2 RESEARCH METHODOLOGY (Page No. - 36)
2.1 RESEARCH DATA
FIGURE 6 DIGITAL WORKPLACE MARKET: RESEARCH DESIGN
2.1.1 SECONDARY DATA
2.1.2 PRIMARY DATA
2.1.2.1 Key industry insights
2.1.2.2 Breakup of primary profiles
2.2 MARKET BREAKUP AND DATA TRIANGULATION
2.3 MARKET SIZE ESTIMATION
FIGURE 7 DIGITAL WORKPLACE MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING DIGITAL WORKPLACE SOLUTIONS AND SERVICES (1/2)
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING DIGITAL WORKPLACE SOLUTIONS AND SERVICES (2/2)
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): CAGR PROJECTIONS FROM SUPPLY SIDE
FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 2 (BOTTOM-UP): REVENUE OF VENDORS FROM SOLUTIONS AND SERVICES
2.4 MARKET REVENUE ESTIMATION
FIGURE 12 ILLUSTRATION OF COMPANY: DIGITAL WORKPLACE REVENUE ESTIMATION
2.5 GROWTH FORECAST ASSUMPTIONS
2.6 MARKET FORECAST
TABLE 2 FACTOR ANALYSIS
2.7 COMPANY EVALUATION MATRIX METHODOLOGY
FIGURE 13 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
2.8 RESEARCH ASSUMPTIONS
TABLE 3 ASSUMPTIONS FOR THE STUDY
2.9 LIMITATIONS OF THE STUDY
3 EXECUTIVE SUMMARY (Page No. - 49)
FIGURE 14 SOLUTIONS, CLOUD DEPLOYMENT, AND LARGE ENTERPRISES TO HOLD LARGE MARKET SHARES IN 2020
FIGURE 15 NORTH AMERICA TO ACCOUNT FOR THE LARGEST MARKET SHARE IN THE DIGITAL WORKPLACE MARKET IN 2020
4 PREMIUM INSIGHTS (Page No. - 52)
4.1 ATTRACTIVE OPPORTUNITIES IN THE DIGITAL WORKPLACE MARKET
FIGURE 16 INCREASING DEMAND FOR DIGITAL WORKPLACE FROM THE BANKING, FINANCIAL SERVICES, AND INSURANCE INDUSTRY TO DRIVE THE MARKET GROWTH
4.2 NORTH AMERICA: MARKET, BY VERTICAL AND COUNTRY
FIGURE 17 TELECOMMUNICATION AND IT-ENABLED SERVICES AND UNITED STATES TO ACCOUNT FOR LARGE SHARES IN THE NORTH AMERICAN MARKET IN 2020
4.3 ASIA PACIFIC: MARKET, BY DEPLOYMENT AND COUNTRY
FIGURE 18 CLOUD DEPLOYMENT AND CHINA TO ACCOUNT FOR LARGE SHARES IN THE ASIA PACIFIC MARKET IN 2020
5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 54)
5.1 INTRODUCTION
5.2 MARKET DYNAMICS
FIGURE 19 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: DIGITAL WORKPLACE MARKET
5.2.1 DRIVERS
5.2.1.1 Availability of new technologies and tools
5.2.1.2 Demand for greater flexibility and improved employee experience
FIGURE 20 IMPORTANT FACTORS WHEN EVALUATING JOB PROSPECTS
FIGURE 21 WHY EMPLOYEES CHOOSE FLEXIBLE WORK OPTIONS
5.2.1.3 Cost optimization and improved productivity
FIGURE 22 IMPROVED EFFICIENCY AND COST OPTIMIZATION TO BE TOP DRIVERS FOR THE ADOPTION OF DIGITAL WORKPLACE SOLUTIONS
5.2.2 RESTRAINTS
5.2.2.1 Transformation and integration process-related issues in legacy systems
5.2.2.2 Lack of training and required education among the workforce
5.2.3 OPPORTUNITIES
5.2.3.1 Increasing adoption of cloud and enterprise mobility services among enterprises
FIGURE 23 MOBILE TO BE MISSION-CRITICAL FOR ORGANIZATIONS
5.2.3.2 Increasing adoption of workplace transformation services among SMEs
5.2.4 CHALLENGES
5.2.4.1 Lack of thought leadership in organizations
5.2.4.2 Lack of clear and defined RoI
5.3 CUMULATIVE GROWTH ANALYSIS
TABLE 4 PERCENTAGE OF TEAMS WORKING REMOTELY
5.4 PRICING ANALYSIS
TABLE 5 PRICING OF DIGITAL WORKPLACE SOLUTIONS
5.5 TECHNOLOGY ANALYSIS
5.5.1 DOCUMENT MANAGEMENT
5.5.2 NO-CODE DEVELOPMENT
5.5.3 CYBERSECURITY
5.5.4 DATA ANALYTICS
5.5.5 ARTIFICIAL INTELLIGENCE
5.5.5.1 Sentiment analysis
5.5.5.2 Virtual assistants
5.5.6 INTERNET OF THINGS
5.6 INDUSTRY STANDARDS
5.6.1 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION
5.6.2 NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY
5.6.3 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT
5.6.4 GENERAL DATA PROTECTION REGULATION
5.7 CASE STUDY ANALYSIS
5.7.1 USE CASE 1
5.7.2 USE CASE 2
5.7.3 USE CASE 3
5.7.4 USE CASE 4
5.7.5 USE CASE 5
5.8 DIGITAL WORKPLACE MARKET: COVID-19 IMPACT
FIGURE 24 PRE- AND POST-COVID-19 SCENARIOS DURING THE FORECAST PERIOD
5.8.1 COVID-19 IMPACT ON THE MARKET: ASSUMPTIONS
5.8.2 DRIVERS AND OPPORTUNITIES
5.8.3 RESTRAINTS AND CHALLENGES
5.9 SERVICE DESK
5.9.1 DRIVERS FOR SERVICE DESK:
5.9.1.1 Increasing need to offer enhanced customer experience
5.9.1.2 Increasing adoption of new technologies, such as BYOD and enterprise mobility, by organizations
5.9.2 COMPETITIVE SCENARIO
5.9.2.1 Recent developments
6 GLOBAL DIGITAL WORKPLACE MARKET ANALYSIS, BY COMPONENT (Page No. - 74)
6.1 INTRODUCTION
6.1.1 COMPONENT: MARKET DRIVERS
6.1.2 COMPONENT: COVID-19 IMPACT
FIGURE 25 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
TABLE 6 MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
TABLE 7 COMPONENTS: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
6.2 SOLUTIONS
FIGURE 26 ENTERPRISE MOBILITY AND MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD
TABLE 8 MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
TABLE 9 SOLUTIONS: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
6.2.1 UNIFIED COMMUNICATION AND COLLABORATION
TABLE 10 UNIFIED COMMUNICATION AND COLLABORATION: DIGITAL WORKPLACE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
6.2.2 UNIFIED ENDPOINT MANAGEMENT
TABLE 11 UNIFIED ENDPOINT MANAGEMENT: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
6.2.3 ENTERPRISE MOBILITY AND MANAGEMENT
TABLE 12 ENTERPRISE MOBILITY AND MANAGEMENT: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
6.3 SERVICES
FIGURE 27 MANAGED SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
TABLE 13 MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
TABLE 14 SERVICES: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
6.3.1 PROFESSIONAL SERVICES
TABLE 15 PROFESSIONAL SERVICES: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
6.3.1.1 Training, support, and maintenance
6.3.1.2 Consulting services
6.3.1.3 Integration and implementation services
6.3.2 MANAGED SERVICES
TABLE 16 MANAGED SERVICES: DIGITAL WORKPLACE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
6.3.2.1 Virtual desktop infrastructure services
6.3.2.2 Unified Communications as a Service
6.3.2.3 Enterprise mobility management services
6.3.2.4 Others
7 DIGITAL WORKPLACE MARKET, BY DEPLOYMENT (Page No. - 85)
7.1 INTRODUCTION
7.1.1 DEPLOYMENT: MARKET DRIVERS
7.1.2 DEPLOYMENT: COVID-19 IMPACT
FIGURE 28 CLOUD SEGMENT TO GROW AT A HIGHER GROWTH RATE DURING THE FORECAST PERIOD
TABLE 17 MARKET SIZE, BY DEPLOYMENT, 2020–2026 (USD MILLION)
7.2 ON-PREMISES
TABLE 18 ON PREMISES: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
7.3 CLOUD
TABLE 19 CLOUD: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
8 GLOBAL DIGITAL WORKPLACE MARKET ANALYSIS, BY ORGANIZATION SIZE (Page No. - 89)
8.1 INTRODUCTION
8.1.1 ORGANIZATION SIZE: MARKET DRIVERS
8.1.2 ORGANIZATION SIZE: COVID-19 IMPACT
FIGURE 29 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD
TABLE 20 MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
8.2 SMALL AND MEDIUM-SIZED ENTERPRISES
TABLE 21 SMALL AND MEDIUM-SIZED ENTERPRISES: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
8.3 LARGE ENTERPRISES
TABLE 22 LARGE ENTERPRISES: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
9 GLOBAL DIGITAL WORKPLACE MARKET ANALYSIS, BY VERTICAL (Page No. - 93)
9.1 INTRODUCTION
9.1.1 VERTICAL: MARKET DRIVERS
9.1.2 VERTICAL: COVID-19 IMPACT
FIGURE 30 TELECOMMUNICATION AND IT-ENABLED SERVICES VERTICAL TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD
TABLE 23 MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION)
9.2 TELECOMMUNICATION AND IT-ENABLED SERVICES
TABLE 24 TELECOMMUNICATION AND IT-ENABLED SERVICES: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
9.3 BANKING, FINANCIAL SERVICES, AND INSURANCE
TABLE 25 BANKING, FINANCIAL SERVICES, AND INSURANCE: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
9.4 MEDIA AND ENTERTAINMENT
TABLE 26 MEDIA AND ENTERTAINMENT: DIGITAL WORKPLACE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
9.5 CONSUMER GOODS AND RETAIL
TABLE 27 CONSUMER GOODS AND RETAIL: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
9.6 MANUFACTURING
TABLE 28 MANUFACTURING: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
9.7 HEALTHCARE AND PHARMACEUTICALS
TABLE 29 HEALTHCARE AND PHARMACEUTICALS: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
9.8 GOVERNMENT AND PUBLIC SECTOR
TABLE 30 GOVERNMENT AND PUBLIC SECTOR: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
9.9 OTHERS
TABLE 31 OTHERS: MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
10 GEOGRAPHIC ANALYSIS (Page No. - 103)
10.1 INTRODUCTION
FIGURE 31 REGIONAL SNAPSHOT (2020–2026): NORTH AMERICA TO HOLD THE LARGEST MARKET SHARE IN 2026
TABLE 32 DIGITAL WORKPLACE MARKET SIZE, BY REGION, 2020–2026 (USD MILLION)
10.2 NORTH AMERICA
10.2.1 NORTH AMERICA: MARKET DRIVERS
10.2.2 NORTH AMERICA: COVID-19 IMPACT
10.2.3 NORTH AMERICA: REGULATIONS
FIGURE 32 NORTH AMERICA: MARKET SNAPSHOT
TABLE 33 NORTH AMERICA: MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
TABLE 34 NORTH AMERICA: MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
TABLE 35 NORTH AMERICA: MARKET SIZE, BY DEPLOYMENT, 2020–2026 (USD MILLION)
TABLE 36 NORTH AMERICA: MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
TABLE 37 NORTH AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
TABLE 38 NORTH AMERICA: MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION)
TABLE 39 NORTH AMERICA: MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION)
10.2.4 UNITED STATES
10.2.5 CANADA
10.3 EUROPE
10.3.1 EUROPE: DIGITAL WORKPLACE MARKET DRIVERS
10.3.2 EUROPE: COVID-19 IMPACT
10.3.3 EUROPE: REGULATIONS
TABLE 40 EUROPE: MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
TABLE 41 EUROPE: MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
TABLE 42 EUROPE: MARKET SIZE, BY DEPLOYMENT, 2020–2026 (USD MILLION)
TABLE 43 EUROPE: MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
TABLE 44 EUROPE: MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
TABLE 45 EUROPE: MARKET SIZE, BY VERTICAL,2020–2026 (USD MILLION)
TABLE 46 EUROPE: MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION)
10.3.4 UNITED KINGDOM
10.3.5 GERMANY
10.3.6 FRANCE
10.3.7 REST OF EUROPE
10.4 ASIA PACIFIC
10.4.1 ASIA PACIFIC: DIGITAL WORKPLACE MARKET DRIVERS
10.4.2 ASIA PACIFIC: COVID-19 IMPACT
10.4.3 ASIA PACIFIC: REGULATIONS
TABLE 47 ASIA PACIFIC: MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
TABLE 48 ASIA PACIFIC: MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
TABLE 49 ASIA PACIFIC: MARKET SIZE, BY DEPLOYMENT, 2020–2026 (USD MILLION)
TABLE 50 ASIA PACIFIC: MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
TABLE 51 ASIA PACIFIC: MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
TABLE 52 ASIA PACIFIC: MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION)
TABLE 53 ASIA PACIFIC: MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION)
10.4.4 AUSTRALIA AND NEW ZEALAND
10.4.5 CHINA
10.4.6 JAPAN
10.4.7 REST OF ASIA PACIFIC
10.5 MIDDLE EAST AND AFRICA
10.5.1 MIDDLE EAST AND AFRICA: DIGITAL WORKPLACE MARKET DRIVERS
10.5.2 MIDDLE EAST AND AFRICA: COVID-19 IMPACT
10.5.3 MIDDLE EAST AND AFRICA: REGULATIONS
TABLE 54 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
TABLE 55 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
TABLE 56 MIDDLE EAST AND AFRICA: MARKET SIZE, BY DEPLOYMENT, 2020–2026 (USD MILLION)
TABLE 57 MIDDLE EAST AND AFRICA: MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
TABLE 58 MIDDLE EAST AND AFRICA: MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
TABLE 59 MIDDLE EAST AND AFRICA: MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION)
TABLE 60 MIDDLE EAST AND AFRICA: MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION)
10.5.4 KINGDOM OF SAUDI ARABIA
10.5.5 UNITED ARAB EMIRATES
10.5.6 SOUTH AFRICA
10.5.7 REST OF MIDDLE EAST AND AFRICA
10.6 LATIN AMERICA
10.6.1 LATIN AMERICA: DIGITAL WORKPLACE MARKET DRIVERS
10.6.2 LATIN AMERICA: COVID-19 IMPACT
10.6.3 LATIN AMERICA: REGULATIONS
TABLE 61 LATIN AMERICA: MARKET SIZE, BY COMPONENT, 2020–2026 (USD MILLION)
TABLE 62 LATIN AMERICA: MARKET SIZE, BY SOLUTION, 2020–2026 (USD MILLION)
TABLE 63 LATIN AMERICA: MARKET SIZE, BY DEPLOYMENT, 2020–2026 (USD MILLION)
TABLE 64 LATIN AMERICA: MARKET SIZE, BY SERVICE, 2020–2026 (USD MILLION)
TABLE 65 LATIN AMERICA: MARKET SIZE, BY ORGANIZATION SIZE, 2020–2026 (USD MILLION)
TABLE 66 LATIN AMERICA: MARKET SIZE, BY VERTICAL, 2020–2026 (USD MILLION)
TABLE 67 LATIN AMERICA: MARKET SIZE, BY COUNTRY, 2020–2026 (USD MILLION)
10.6.4 BRAZIL
10.6.5 MEXICO
10.6.6 REST OF LATIN AMERICA
11 COMPETITIVE LANDSCAPE (Page No. - 128)
11.1 MARKET EVALUATION FRAMEWORK
FIGURE 33 MARKET EVALUATION FRAMEWORK
11.2 MARKET RANKING
FIGURE 34 MARKET RANKING IN 2020
11.3 MARKET SHARE ANALYSIS
TABLE 68 DIGITAL WORKPLACE MARKET: DEGREE OF COMPETITION
FIGURE 35 MARKET SHARE ANALYSIS OF COMPANIES IN THE MARKET
11.4 HISTORICAL REVENUE ANALYSIS OF LEADING PLAYERS
FIGURE 36 HISTORICAL FIVE-YEAR REVENUE ANALYSIS OF LEADING PLAYERS IN THE MARKET, 2016-2020
11.5 KEY MARKET DEVELOPMENTS
FIGURE 37 KEY DEVELOPMENTS IN THE DIGITAL WORKPLACE MARKET DURING 2018–2021
11.5.1 NEW PRODUCT LAUNCHES
TABLE 69 NEW PRODUCT LAUNCHES, 2018-2020
11.5.2 DEALS
TABLE 70 DEALS, 2018-2020
11.5.3 OTHERS
TABLE 71 OTHERS, 2018-2019
11.6 COMPANY EVALUATION MATRIX
TABLE 72 COMPANY PRODUCT FOOTPRINT
TABLE 73 COMPANY INDUSTRY FOOTPRINT
TABLE 74 COMPANY REGION FOOTPRINT
TABLE 75 COMPANY SOLUTION SCORE
11.6.1 STAR
11.6.2 EMERGING LEADERS
11.6.3 PERVASIVE
11.6.4 PARTICIPANTS
FIGURE 38 DIGITAL WORKPLACE MARKET (GLOBAL), COMPANY EVALUATION MATRIX, 2020
12 COMPANY PROFILES (Page No. - 141)
12.1 KEY PLAYERS
12.1.1 INTRODUCTION
(Business overview, Solutions and Services offered, Recent developments, MNM view, Key strengths/right to win, Strategic choices made, and Weaknesses and competitive threats)*
12.1.2 ATOS
FIGURE 39 ATOS: COMPANY SNAPSHOT
TABLE 76 ATOS: BUSINESS OVERVIEW
TABLE 77 ATOS: PRODUCTS/SOLUTIONS OFFERED
TABLE 78 ATOS: DIGITAL WORKPLACE MARKET: NEW LAUNCHES
TABLE 79 ATOS: MARKET: DEALS
12.1.3 COGNIZANT
FIGURE 40 COGNIZANT: COMPANY SNAPSHOT
TABLE 80 COGNIZANT: BUSINESS OVERVIEW
TABLE 81 COGNIZANT: SOLUTIONS OFFERED
TABLE 82 COGNIZANT: MARKET: DEALS
12.1.4 IBM
FIGURE 41 IBM: COMPANY SNAPSHOT
TABLE 83 IBM: BUSINESS OVERVIEW
TABLE 84 IBM: SERVICES OFFERED
TABLE 85 IBM: DIGITAL WORKPLACE MARKET: PRODUCT LAUNCHES
TABLE 86 IBM: MARKET: OTHERS
12.1.5 ZENSAR
FIGURE 42 ZENSAR: COMPANY SNAPSHOT
TABLE 87 ZENSAR: BUSINESS OVERVIEW
TABLE 88 ZENSAR: SERVICES OFFERED
TABLE 89 ZENSAR: MARKET: PRODUCT LAUNCHES
12.1.6 WIPRO
FIGURE 43 WIPRO: COMPANY SNAPSHOT
TABLE 90 WIPRO: BUSINESS OVERVIEW
TABLE 91 WIPRO: SERVICES OFFERED
TABLE 92 WIPRO: DIGITAL WORKPLACE MARKET: PRODUCT LAUNCHES
TABLE 93 WIPRO: MARKET: DEALS
12.1.7 INFOSYS
FIGURE 44 INFOSYS: COMPANY SNAPSHOT
TABLE 94 INFOSYS: BUSINESS OVERVIEW
TABLE 95 INFOSYS: SOLUTIONS OFFERED
TABLE 96 INFOSYS: MARKET: PRODUCT LAUNCHES
TABLE 97 INFOSYS: MARKET: DEALS
TABLE 98 INFOSYS: MARKET: OTHERS
12.1.8 DXC TECHNOLOGY
FIGURE 45 DXC TECHNOLOGY: COMPANY SNAPSHOT
TABLE 99 DXC TECHNOLOGY: BUSINESS OVERVIEW
TABLE 100 DXC TECHNOLOGY: SOLUTIONS OFFERED
TABLE 101 DXC TECHNOLOGY: DIGITAL WORKPLACE MARKET: PRODUCT LAUNCHES
TABLE 102 DXC TECHNOLOGY: MARKET: DEALS
12.1.9 ACCENTURE
FIGURE 46 ACCENTURE: COMPANY SNAPSHOT
TABLE 103 ACCENTURE: BUSINESS OVERVIEW
TABLE 104 ACCENTURE: SERVICES OFFERED
TABLE 105 ACCENTURE: MARKET: DEALS
12.1.10 FUJITSU
FIGURE 47 FUJITSU: COMPANY SNAPSHOT
TABLE 106 FUJITSU: BUSINESS OVERVIEW
TABLE 107 FUJITSU: SERVICES OFFERED
TABLE 108 FUJITSU: DIGITAL WORKPLACE MARKET: PRODUCT LAUNCHES
12.1.11 HCL TECHNOLOGY
FIGURE 48 HCL TECHNOLOGY: COMPANY SNAPSHOT
TABLE 109 HCL TECHNOLOGY: BUSINESS OVERVIEW
TABLE 110 HCL TECHNOLOGY: SOLUTIONS OFFERED
TABLE 111 HCL TECHNOLOGY: MARKET: DEALS
TABLE 112 HCL TECHNOLOGY: MARKET: OTHERS
12.1.12 CAPGEMINI
12.1.13 NTT DATA
12.1.14 UNISYS
12.1.15 HPE
12.1.16 COMPUCOM
12.1.17 STEFANINI
12.1.18 TCS
12.1.19 SONDA
12.1.20 SANTO DIGITAL
12.1.21 ILEGRA
12.2 SME/START UP PLAYERS
12.2.1 KISSFLOW
12.2.2 GROUPE.IO
12.2.3 DOOTH
12.2.4 BASAAS
12.2.5 EXO
*Details on Business overview, Solutions and Services offered, Recent developments, MNM view, Key strengths/right to win, Strategic choices made, and Weaknesses and competitive threats might not be captured in case of unlisted companies.
13 ADJACENT/RELATED MARKET (Page No. - 186)
13.1 INTRODUCTION
13.1.1 RELATED MARKET
13.1.2 LIMITATIONS
13.2 DIGITAL WORKPLACE TRANSFORMATION MARKET
TABLE 113 DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY VERTICAL, 2014–2021 (USD MILLION)
TABLE 114 BANKING, FINANCIAL SERVICES, AND INSURANCE: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION)
TABLE 115 GOVERNMENT: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION)
TABLE 116 HEALTHCARE AND LIFE SCIENCES: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION)
TABLE 117 MANUFACTURING AND AUTOMOTIVE: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION)
TABLE 118 RETAIL: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION)
TABLE 119 TRANSPORTATION AND LOGISTICS: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION)
TABLE 120 MEDIA AND ENTERTAINMENT: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION)
TABLE 121 TELECOM AND INFORMATION TECHNOLOGY: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION)
TABLE 122 OTHERS: DIGITAL WORKPLACE TRANSFORMATION SERVICES MARKET SIZE, BY REGION, 2014–2021 (USD MILLION)
14 APPENDIX (Page No. - 191)
14.1 DISCUSSION GUIDE
14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
14.3 AVAILABLE CUSTOMIZATIONS
14.4 RELATED REPORTS
14.5 AUTHOR DETAILS
The study involved four major activities in estimating the current size of the global digital workplace market. Exhaustive secondary research was done to collect information on the market, peer market, and parent market. The next step was to validate these findings, assumptions, and sizing with industry experts across the value chain through primary research. Both top-down and bottom-up approaches were employed to estimate the total digital workplace market size. After that, the market breakup and data triangulation techniques were used to estimate the market size of segments and subsegments.
Secondary Research
In the secondary research process, various secondary sources, such as Bloomberg and BusinessWeek, have been referred to identify and collect information for this study. The secondary sources included annual reports, press releases, and investor presentations of companies; white papers; and journals, such as Linux Journal and Container Journal, and articles from recognized authors, directories, and databases.
Primary Research
Various primary sources from both supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. The primary sources from the supply side included industry experts, such as Chief Executive Officers (CEOs), Chief Marketing Officers (CMO), Vice Presidents (VPs), Managing Directors (MDs), technology and innovation directors, and related key executives from various key companies and organizations operating in the digital workplace market along with the associated service providers, and system integrators operating in the targeted regions. All possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. Following is the breakup of primary respondents.
To know about the assumptions considered for the study, download the pdf brochure
Market Size Estimation
For making market estimates and forecasting the digital workplace market, and other dependent submarkets, the top-down and bottom-up approaches were used. The bottom-up procedure was used to arrive at the overall market size of the global digital workplace market using key companies’ revenue and their offerings in the market. The research methodology used to estimate the market size includes the following:
- The key players in the digital workplace market have been identified through extensive secondary research.
- The market size, in terms of value, has been determined through primary and secondary research processes.
- All percentage shares, splits, and breakups have been determined using secondary sources and verified through primary sources.
Data Triangulation
With data triangulation and validation through primary interviews, the exact value of the overall parent market size was determined and confirmed using this study. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segmentation.
Report Objectives
- To define, describe, and forecast the digital workplace market based on components, verticals, organization sizes, deployments, and regions
- To provide detailed information about major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the growth of the market
- To analyze the impact of COVID-19 on components, verticals, organization sizes, deployments, and regions across the globe
- To analyze the market with respect to individual growth trends, prospects, and contributions to the market
- To forecast the market size of five main regions: North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America
- To analyze opportunities in the market for stakeholders by identifying high-growth segments of the market
- To profile key players in the digital workplace market and comprehensively analyze their core competencies in each microsegment
- To analyze key players based on pricing models, technology analysis, and their market shares
- To analyze competitive developments, such as new product launches, product enhancements, partnerships, and Mergers and Acquisitions (M&As), in the market
Available Customizations
With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:
Company Information
- Detailed analysis and profiling of an additional five market players
Generating Response ...
Growth opportunities and latent adjacency in Digital Workplace Market