US Managed Services Market Size & Share, Industry Report - 2030
US Managed Services Market by Service Type (Managed IT Infrastructure & Data Center Services, Network Services, Security Services, Communication & Collaboration Services, Mobility Services), by Organization Size, and Vertical - Forecast to 2030
OVERVIEW
Source: Secondary Research, Interviews with Experts, MarketsandMarkets Analysis
US managed services market size was reached USD 128.07 billion in 2025 and is projected to reach $162.52 billion by 2030, at a effective CAGR of 4.9%, reflecting rising cloud complexity and security demand.
KEY TAKEAWAYS
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By Service TypeManaged security services are fastest-growing service type in the US, projected to have a CAGR of 8.7%.
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By Managed Security ServiceManaged detection and response is projected to be the fastest-growing subsegment in the US, at a rate of 16.2%.
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By Managed Network ServiceManaged network security is fastest-growing network service in the US, projected at 6.3% CAGR.
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By Managed IT Infrastructure & Data Center ServiceManaged IT infrastructure and data center services will be the fastest-growing segment in the US, driven by migration.
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By Managed Communication & Collaboration ServiceManaged communication and collaboration services will be among the fastest-growing segments in the US due to hybrid work.
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By Managed Mobility ServicesManaged mobility services will be the fastest-growing segment in the US as remote work increases.
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By Managed Information ServicesManaged information services represent a rapidly growing area in the US as enterprises automate workflows.
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By Deployment TypeCloud-based managed services are the fastest-growing deployment model in the US, supported by cloud ecosystems.
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By Organization SizeSMEs are the fastest-growing customer segment in the US as outsourcing enables cost control.
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By VerticalHealthcare & life sciences is the fastest-growing vertical in the US due to digital health expansion.
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Competitive Landscape – Large ProvidersIBM, Microsoft, and Accenture lead the US managed services market through global delivery scale, automation depth, and enterprise trust.
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Competitive Landscape – Emerging ProvidersAtera and Optanix gain US market traction by offering agile delivery, rapid onboarding, and cost-efficient managed service models.
The US Managed Services Market is growing steadily as enterprises prioritize cloud optimization, AI-driven automation, and advanced cybersecurity. Organizations increasingly outsource IT management to reduce operational complexity, improve uptime, support hybrid work environments, and accelerate digital transformation across highly competitive, innovation-led industries and in large distributed enterprise networks.
TRENDS & DISRUPTIONS IMPACTING CUSTOMERS' CUSTOMERS
The managed services market is being reshaped by enterprise cloud modernization and the expanding adoption of AI-driven automation across large, distributed organizations globally. Enterprises increasingly select specialized partners to manage cybersecurity exposure, support hybrid cloud operations, deliver compliance assurance, and control costs within multivendor environments.
Source: Secondary Research, Interviews with Experts, MarketsandMarkets Analysis
MARKET DYNAMICS
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Increasing need to minimize downtime and ensure business continuity
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Growing emphasis on cybersecurity and stronger data protection investments
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Shortage of specialized IT talent limiting advanced service delivery
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Slow internal decision-making delaying outsourcing initiatives
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Rising demand for MSP-led compliance and regulatory alignment
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Expanding adoption of multicloud operations requiring unified management
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Complex cloud migration and legacy IT integration requirements
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Ongoing integration and maintenance issues across legacy infrastructure
Source: Secondary Research, Interviews with Experts, MarketsandMarkets Analysis
Driver — Increasing need to minimize downtime and ensure business continuity
Large US enterprises in the managed services sector are increasingly emphasizing seamless digital operations across hybrid and multicloud environments. Managed service providers offer proactive monitoring, automated failover, and disaster recovery features to minimize outage risks and safeguard revenue continuity.
Restraint — Shortage of specialized IT talent limiting advanced service delivery
The managed services market in the US continues to face shortages of experienced cloud security and automation professionals nationwide. This talent gap increases delivery costs, extends deployment timelines, and constrains scalability for advanced managed services in complex enterprise environments.
Opportunity — Rising demand for MSP-led compliance and regulatory alignment
Regulatory pressure across healthcare, financial services, and critical infrastructure is intensifying in the US managed services market. Managed service providers support enterprises through centralized governance, continuous monitoring, and audit readiness, reducing compliance risk across distributed IT environments.
Challenge — Complex cloud migration and legacy IT integration requirements
Enterprises in the managed services market in the US operate legacy systems alongside modern cloud platforms at scale. Migration requires architectural redesign and disciplined data alignment, which increase execution risk, raise costs, and slow large-scale modernization initiatives.
US MANAGED SERVICES MARKET: COMMERCIAL USE CASES ACROSS INDUSTRIES
| COMPANY | USE CASE DESCRIPTION | BENEFITS |
|---|---|---|
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DNB partnered with Ericsson to use the AI-based Ericsson Operations Engine to manage six nationwide 5G networks. The solution simplified operations, automated network management, and supported reliable SLA delivery during rapid 5G rollout. | 99.8% network uptime | 500% reduction in alarm counts within six months | 90% faster complaint resolution through automation | New business outcomes enabled through predictive and intent-based operations |
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WaFd Bank partnered with AWS Managed Services to move core systems from on-premises infrastructure to the cloud. The engagement automated routine tasks and supported large-scale migration while limiting disruption across more than 200 branches. | 80% workload migration within one year | Lower operational overhead through automation | IT teams freed to focus on innovation | Improved development of customer-facing banking applications |
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O-I Glass collaborated with DXC Technology to deploy the DXC Uptime Experience Platform to modernize global IT operations. AI-driven automation and self-service tools improved system reliability and strengthened IT service consistency for more than 20,000 employees. | Enhanced system reliability and reduced downtime | Faster incident resolution | 35% reduction in IT costs | Improved employee experience using AI digital assistants |
Logos and trademarks shown above are the property of their respective owners. Their use here is for informational and illustrative purposes only.
MARKET ECOSYSTEM
The managed services market in the US ecosystem includes API gateways, API security platforms, service providers, and connectivity providers that support hybrid integration. The combined ecosystem layers enable secure data exchange, strengthen governance, and ensure resilient service delivery across distributed enterprise digital environments.
Logos and trademarks shown above are the property of their respective owners. Their use here is for informational and illustrative purposes only.
MARKET SEGMENTS
Source: Secondary Research, Interviews with Experts, MarketsandMarkets Analysis
By Service Type
Managed IT infrastructure and data center services remains the largest US segment, supported by massive enterprise cloud adoption, modernization of legacy workloads, and strong demand for managed hosting, migration, and performance optimization across banking, healthcare, retail, and federal agencies.
By Managed Security Service
Managed detection & response (MDR) leads in the US, driven by escalating ransomware incidents, advanced threat landscapes, and enterprise demand for 24/7 SOC capabilities. MDR’s rapid deployment and automation strengths make it the fastest-growing and largest security subsegment.
By Managed Network Service
Managed IP/VPN is the largest US network segment because enterprises rely heavily on secure private connectivity for distributed operations, branch integration, and cloud access. Strong compliance requirements and hybrid work models reinforce IP/VPN dominance.
By Managed Communication & Collaboration Service
Managed UCaaS dominates due to widespread hybrid work adoption and enterprise migration toward cloud-first collaboration ecosystems. US companies prioritize scalable communication suites that integrate voice, messaging, conferencing, and workflow tools within a managed model.
By Managed Mobility Service
Unified endpoint management (UEM) is the largest segment, driven by high device density, enterprise mobility expansion, and strict compliance requirements. US organizations prioritize automated endpoint control, MDM–UEM consolidation, and zero-trust–aligned device governance.
By Managed Information Service
Business process management (BPM) is leading as US enterprises aggressively automate workflows, reduce manual overhead, and enhance service quality. Healthcare, BFSI, and retail are driving BPM outsourcing to meet regulatory, scalability, and efficiency demands.
By Deployment Type
Cloud is the largest deployment segment in the US, driven by mature cloud ecosystems, hyperscaler dominance, and a rapid shift toward cloud-managed security, network, and infrastructure services. Enterprises prefer cloud deployment for its agility, scalability, and lower operational complexity.
By Organization Size
Large enterprises dominate managed services adoption in the US because they operate complex IT estates that require advanced security, multi-cloud management, network modernization, and compliance-driven oversight. Their larger budgets and longer-term outsourcing contracts sustain segment leadership.
By Vertical
BFSI is the largest vertical, driven by heavy investment in cybersecurity, cloud migration, real-time data processing, and financial systems modernization. Strict regulations and continuous digital transformation are accelerating BFSI's reliance on managed service providers.
US MANAGED SERVICES MARKET: COMPANY EVALUATION MATRIX
The Company Evaluation Matrix places IBM in the Stars quadrant because of its strong market presence and mature service portfolio. HCLTech appears in the Emerging Leaders quadrant as its capabilities and service reach continue to expand. Other vendors fall across Participants and Pervasive Players, reflecting differences in scale, innovation readiness, and outsourcing depth.
Source: Secondary Research, Interviews with Experts, MarketsandMarkets Analysis
KEY MARKET PLAYERS
- IBM (US)
- Microsoft (US)
- Cisco (US)
- Google (US)
- DXC Technology (US)
- Cognizant (US)
- Kyndryl (US)
- Secureworks (US)
- Trustwave (US)
- Lumen Technologies (US)
- MetTel (US)
- Hughes Network Systems (US)
- Optanix (US)
- EMPIST (US)
- Essential Enterprise Solutions (US)
MARKET SCOPE
| REPORT METRIC | DETAILS |
|---|---|
| Market Size in 2024 (Value) | USD 117.84 Billion |
| Market Forecast in 2030 (Value) | USD 162.52 Billion |
| Growth Rate | CAGR of 4.9% from 2025–2030 |
| Years Considered | 2020–2030 |
| Base Year | 2024 |
| Forecast Period | 2025–2030 |
| Units Considered | Value (USD Million/Billion) |
| Report Coverage | Revenue forecast, company ranking, competitive landscape, vendor positioning, segment-wise analysis, regional trends, technological developments, key commercial use cases, and growth factors |
| Segments Covered |
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WHAT IS IN IT FOR YOU: US MANAGED SERVICES MARKET REPORT CONTENT GUIDE
DELIVERED CUSTOMIZATIONS
We have successfully delivered the following deep-dive customizations:
| CLIENT REQUEST | CUSTOMIZATION DELIVERED | VALUE ADDS |
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| Global Enterprise (IT, BFSI, Retail, Manufacturing) |
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| Telecom Operator (Network Modernization & 5G Rollout) |
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| Cloud & Data Center Provider (Hybrid Cloud Services) |
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RECENT DEVELOPMENTS
- November 2025 : Kyndryl to acquire Solvinity, a Netherlands-based provider of secure managed cloud platforms and services. The acquisition will enhance Kyndryl's cloud services by combining Kyndryl's capabilities with Solvinity's. Both companies will collaborate to ensure that critical workloads are up to date, secure, and automated. These workloads must comply with numerous rules and regulations. The goal of Kyndryl and Solvinity is to help these workloads run smoothly and securely. Kyndryl and Solvinity will achieve this by using their skills and experience to modernize and protect these workloads.
- August 2025 : Capgemini entered into an agreement to acquire Cloud4C, a provider of automation-focused managed services for hybrid and sovereign cloud environments. The acquisition reinforces Capgemini’s position in cloud managed services by expanding its AI-ready capabilities, low-code platforms, and industry-specific frameworks. The expanded portfolio supports complex cloud migrations, day-to-day operations, security management, and business continuity programs.
- August 2025 : Vodafone Idea is collaborating with IBM to enhance its computer systems with intelligence. They are launching an AI Innovation Hub to streamline their development process. This will help Vodafone Idea operate more smoothly, make its services more stable, and complete tasks more efficiently. The company aims to use automation and artificial intelligence to understand customer needs and enhance overall satisfaction. Vodafone Idea and IBM are collaborating to enhance Vodafone Idea's services with the aid of intelligence.
- August 2025 : NTT DATA and Google Cloud established a global partnership to accelerate agentic AI adoption and broader cloud modernization. Under the partnership, NTT DATA delivers end-to-end AI and cloud solutions on Google Cloud, covering design, deployment, hosting, and ongoing management. The offering includes sovereign and distributed cloud models and is supported by dedicated Google Cloud resources and a large pool of certified specialists.
Table of Contents
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Methodology
The study comprised four main activities to estimate the US Managed Services market size. We conducted significant secondary research to gather data on the market, the competing market, and the parent market. The following stage involved conducting primary research to confirm these conclusions and hypotheses and sizing with industry experts throughout the value chain. The overall market size was evaluated using a blend of top-down and bottom-up approach methodologies. After that, we estimated the market sizes of the various US Managed Services Market segments using the market breakup and data triangulation techniques.
Secondary Research
We determined the size of companies offering managed services based on secondary data from paid and unpaid sources. We also analyzed major companies' product portfolios and rated them based on their performance and quality.
In the secondary research process, various sources were referred to identify and collect information for this study. Secondary sources included annual reports, press releases, and investor presentations of companies; white papers, journals, and certified publications; and articles from recognized authors, directories, and databases. The data was also collected from other secondary sources, such as journals, government websites, blogs, and vendors' websites. Additionally, the spending of various countries on the US Managed Services Market was extracted from the respective sources. We used secondary research to obtain the critical information related to the industry's value chain and supply chain to identify the key players based on platform, services, market classification, and segmentation according to components of the major players, industry trends related to components, users, and regions, and the key developments from both market- and technology-oriented perspectives.
Primary Research
In the primary research process, we interviewed various primary sources from the supply and demand sides of the US Managed Services Market to obtain qualitative and quantitative information. The primary sources from the supply side included industry experts, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), marketing directors, technology and innovation directors, and related key executives from vendors providing offerings, associated service providers, and is operating in the targeted countries. All possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to arrive at the final quantitative and qualitative data.
After the complete market engineering process (including calculations for market statistics, market breakup, market size estimations, market forecasting, and data triangulation), we conducted extensive primary research to gather information and verify and validate the critical numbers arrived at. The primary research also helped identify and validate the segmentation, industry trends, key players, competitive landscape, and market dynamics, such as drivers, restraints, opportunities, challenges, and key strategies. In the complete market engineering process, the bottom-up approach and several data triangulation methods were extensively used to perform market estimation and market forecasting for the overall market segments and subsegments listed in this report. We conducted an extensive qualitative and quantitative analysis of the complete market engineering process to list the key information/insights throughout the report.
Market Size Estimation
The US Managed Services Market and related submarkets were estimated and forecasted using top-down and bottom-up methodologies. We used the bottom-up method to determine the market's overall size, using the revenues and product offerings of the major market players. This research ascertained and validated the precise value of the total parent market size through data triangulation techniques and primary interview validation. Next, using percentage splits of the market segments, we utilized the overall market size in the top-down approach to estimate the size of other individual markets.
The research methodology used to estimate the market size included the following:
- We used primary and secondary research to determine the revenue contributions of the major market participants in each country after secondary research helped identify them.
- Throughout the process, we obtained critical insights by conducting in-depth interviews with industry professionals, including directors, CEOs, VPs, and marketing executives, and by reading the annual and financial reports of the top firms in the market.
- We used primary sources to verify all percentage splits and breakups, which we calculated using secondary sources.
Data Triangulation
Once the overall market size was determined, we divided the market into segments and subsegments using the previously described market size estimation procedures. When required, market breakdown and data triangulation procedures were employed to complete the market engineering process and specify the exact figures for every market segment and subsegment. The data was triangulated by examining several variables and patterns from government entities' supply and demand sides.
Market Definition
Considering the views of various sources and associations, MarketsandMarkets defines Managed Services as the practice of outsourcing the responsibility for proactively maintaining and managing a range of business functions or IT infrastructure. Managed services allow organizations to offload specific tasks, such as network management, security, and system maintenance, to a third-party provider, a Managed Service Provider (MSP). MSPs assume ongoing responsibility for managing and improving the outsourced services while ensuring they align with an organization's goals, often operating under a subscription model.
Stakeholders
- Global Managed Services Providers
- Cloud Service Providers (CSPs)
- Independent Software Vendors (ISVs)
- System Integrators
- Value-Added Resellers (VARs)
- Managed Service Providers (MSPs)
- Chief Financial Officers (CFOs)
- Information Technology (IT) Directors
- Small and Medium-sized Enterprises (SMEs)
- IT Strategy Consultants
- Managed Services Consulting Vendors
- Technology Partners
- Research Organizations
- Enterprise Users
- Technology Providers
Report Objectives
- To define, describe, and forecast the US Managed Services Market based on service type, managed security services, managed network services, managed IT infrastructure & data center services, managed communication & collaboration services, managed mobility services, managed information services, deployment type, organization size, vertical, and region.
- To strategically analyze the market subsegments to individual growth trends, prospects, and contributions to the total market
- To provide detailed information related to the significant factors influencing the growth of the market (drivers, restraints, opportunities, and challenges)
- To strategically analyze macro and micro markets concerning growth trends, prospects, and their contributions to the overall market
- To analyze industry trends, patents and innovations, and pricing data related to the US Managed Services Market
- To analyze the opportunities in the market for stakeholders and provide details of the competitive landscape for prominent players
- To profile key players in the market and comprehensively analyze their market share/ranking and core competencies.
- To track and analyze competitive developments, such as mergers & acquisitions, product developments, and partnerships & collaborations in the market.
Available Customizations
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Product Analysis
- The product matrix provides a detailed comparison of each company's portfolio.
Company Information
- Detailed analysis and profiling of five additional market players
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Growth opportunities and latent adjacency in US Managed Services Market