Here are relevant reports on : ai-in-customer-service-market

• AI in Telecommunication Market by Technology, Application (Network Optimization, Network Security, Self-diagnostics, Customer Analytics, and Virtual Assistance), Component (Solutions and Services), Deployment Mode, and Region - Global Forecast to 2022

  The increasing adoption of Artificial Intelligence (AI) for various applications in the telecommunication industry and utilization of AI-enabled smartphones are expected to be driving the growth of the AI in telecommunication market. MarketsandMarkets expects the global AI in telecommunication market to grow from USD 235.7 Million in 2016 to USD 2,497.8 Million by 2022, at a Compound Annual Growth Rate (CAGR) of 46.8% during the forecast period. The base year considered for the study is 2016 and the forecast period is 2017–2022. The AI in telecommunication market report encompasses the competitive landscape and company profiles of the key vendors based on their product offerings and business strategies. The major AI in telecommunication vendors include IBM (US), Microsoft (US), Intel (US), Google (US), AT&T (US), Cisco Systems (US), Nuance Communications (US), Sentient Technologies (US), H2O.ai (US), Infosys (India), Salesforce (US), and NVIDIA (US).

  • Published: February 2018
  • Price: $ 4950
  • TOC Available:

• Energy Cloud Market by Solution (Customer Management, Reporting and Analytics Enterprise Asset Management), Service, Service Model (SaaS, PaaS, and IaaS), Deployment Model, Organization Size, and Region - Global Forecast to 2021

  The energy cloud market is expected to grow from USD 5.12 Billion in 2016 to USD 15.18 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 24.3% during the forecast period. The demand for the energy cloud market is driven by factors, such as rising aging infrastructure and grid security concerns. The growing need for enterprises to have Customer Relationship Management (CRM) is fueling the growth of the cloud energy market, globally.

  • Published: March 2017
  • Price: $ 4950
  • TOC Available:

• Field Service Management Market by Solutions (Scheduling, Dispatch & Route Optimization, Work Order Management, Reporting & Analytics, Inventory Management, Customer Management, Service Contract Management, and Other Solutions) - Global Forecast to 2030

  The global field service management (FSM) market is expanding rapidly, with a projected market size anticipated to rise from about USD 5.10 billion in 2025 to USD 9.17 billion by 2030, featuring a CAGR of 12.5%. The major players in the field service management market include Oracle (US), Microsoft (US), Salesforce (US), IFS (Sweden), SAP SE (Germany), Infor (US), Trimble (US), Comarch (Poland), OverIT (Italy), PTC (US).

  • Published: November 2025
  • Price: $ 4950
  • TOC Available:

• Operation & Business Support System Market by OSS Solutions (Network Planning & Design, Service Delivery), BSS Solutions (Product/Service Management, Customer Management, Revenue Management), End-Users and by Geography - Analysis & Forecasts to 2020

  Operation support system (OSS) & business support systems (BSS) are processes that support the back office activity as well as the activities that take place while interacting with the customers over the network. OSS is liable for managing faults in the network, configuration of networks, and security and service assurance. BSS is accountable for managing rating, billing, revenue assurance, business intelligence, product management, fraud management, and customer management. MarketsandMarkets expects the global OSS/BSS market to grow from USD 23.95 Billion in 2015 to USD 42.81 Billion by 2020, at a CAGR of 12.3 %. The key driver of OSS/BSS market is the cost-effective business process to gain competitive edge in the industry.

  • Published: January 2016
  • Price: $ 4950
  • TOC Available:

• Customer Intelligence Platform Market by Component, Application (Customer Data Collection & Management, and Customer Segmentation & Targeting), Deployment Mode, Organization Size, Data Channel, Vertical and Region - Global Forecast to 2027

  The customer intelligence platform market size projected to reach USD 7.0 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 29.7% during the forecast period. The major vendors in the customer intelligence platform include IBM (US), Oracle (US), Microsoft (US), Adobe (US), SAS (US), Salesforce (US), Google (US), Accenture (Ireland), Informatica (US), SAP (Germany), Verint (US), Teradata (US), Zeta Global (US), TIBCO (US), NICE (Israel), TransUnion (US), Alida (Canada), Algonomy (US), NetBase Quid (US), NGDATA (Belgium), Zeotap (Germany), ActionIQ (US), Amperity (US), UserIQ (US), Datashift (Belgium), Staircase AI (US), Terminus (US), and Lifesight (Singapore).

  • Published: February 2023
  • Price: $ 4950
  • TOC Available:

• AI Inspection Market by Service Type (Testing, Inspection, Certification), Technology (Computer Vision, ML, NLP), Service Delivery Mode, Application, Sourcing Type (In-house, Outsourced), End-use Industry, and Region – Global Forecast to 2032

  The AI Inspection Market is projected to grow from USD 33.07 billion in 2025 to USD 102.42 billion by 2032, at a CAGR of 17.5% from 2025 to 2032. The Key players SGS SA (Switzerland), DEKRA (Germany), Bureau Veritas (France), TÜV SÜD (Germany), TÜV Rheinland (Germany), Intertek Group plc (UK), DNV (Norway), UL LLC (US), Applus+ (Spain), and Eurofins Scientific (Luxembourg).

  • Published: January 2026
  • Price: $ 4950
  • TOC Available:

• Generative AI Cybersecurity Market by Generative AI-based Cybersecurity (SIEM, Risk Assessment, Threat Intelligence), Cybersecurity Software for Generative AI (AI Model Security), Security Type (Data Encryption, Access Control) - Global Forecast to 2031

  The generative AI cybersecurity market is undergoing rapid expansion, with estimates projecting a substantial market value surge from USD 8.65 billion in 2025 to USD 35.50 billion by 2031, at a CAGR of 26.5% during the forecast period. Microsoft (US), IBM (US), Google (US), SentinelOne (US), AWS (US), NVIDIA (US), Cisco (US), CrowdStrike (US), Fortinet (US), Zscaler (US), Trend Micro (Japan), Palo Alto Networks (US), BlackBerry (Canada), Darktrace (UK), F5 (US), Okta (US), Sangfor (China), SecurityScorecard (US), Sophos (UK), Broadcom (US), Trellix (US), Veracode (US), LexisNexis (US), Abnormal Security (US), Adversa AI (Israel), Aquasec (US), BigID (US), Checkmarx (US), Cohesity (US), Credo AI (US), NeuralTrust (Spain), Cybereason (US), DeepKeep (Israel), Elastic NV (US), Flashpoint (US), Lakera (US), MOSTLY AI (Austria), Recorded Future (US), Secureframe (US), Skyflow (US), SlashNext (US), Snyk (US), Tenable (US), TrojAI (Canada), VirusTotal (Spain), XenonStack (UAE), and Zerofox (US) are leading plaryes in generative AI cybersecurity market

  • Published: August 2025
  • Price: $ 4950
  • TOC Available:

• Cloud-based Contact Center Market by Software (Omnichannel Routing, Workforce Engagement, Reporting & Analytics, Customer Engagement), Engagement (Inbound, Outbound), Communication Channel (Voice, Digital, and Self-service) - Global Forecast to 2029

  The cloud-based contact center market is projected to reach USD 86.4 billion by 2029, at a compound annual growth rate (CAGR) of 26.9% during the forecast period. Some major players in the cloud-based contact center market include NICE (Israel), AWS (US), Genesys (US), Vonage (US), Five9 (US), along with startups such as Pypestream (US), TechSee (Israel), Aircall (France), Sentient Machines (UK), Nubitel (Singapore).

  • Published: May 2024
  • Price: $ 7150
  • TOC Available:

• Business Process Management Market by Component, Deployment Type, Organization Size, Business Function (Sales and Marketing, HRM, Procurement and SCM, and Customer Service Support), Industry, and Region - Global Forecast to 2025

  The Business Process Management (BPM) market size is expected to grow USD 14.4 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 10.5% during the forecast period. Key market players profiled in this report are Pegasystems (US), Appian (US), IBM (US), Oracle (US), Software AG (Germany), Nintex (US), OpenText (Canada), Newgen Software (India), Genpact (US), TIBCO (US), Bizagi (UK), ProcessMaker (US), Creatio (US), AgilePoint (US), BP Logix (US), K2 (US), Bonitasoft (France), Kissflow (India), Kofax (US), and AuraPortal (US).

  • Published: February 2020
  • Price: $ 4950
  • TOC Available:

• Cloud Workflow Market by Type (Platform and Services), Business Workflow (HR, Accounting & Finance, Sales & Marketing, Customer Service & Support, Operations), Organization Size, Vertical, and Region -Global Forecast to 2023

  The cloud workflow market is expected to grow from USD 1.75 billion in 2018 to USD 3.85 billion by 2023, at a CAGR of 17.1% during the forecast period. It is expected to witness significant growth, due to factors such as the increasing adoption of cloud-based workflows, increasing adoption of cloud-based workflow from the SMEs, and the growing focus on streamlining workflows and business processes. The rising use of Artificial Intelligence (AI) presents new business opportunities, and growing focus on digital transformation initiatives are expected to provide growth opportunities for cloud workflow vendors.

  • Published: October 2018
  • Price: $ 4950
  • TOC Available:

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