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Service Integration and Management Market Forecast & Size, Global Trends

Report Code TC 5090
Published in Nov, 2023, By MarketsandMarkets™
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Service Integration and Management Market by Component (Solutions (Business Solutions, Technology Solutions), Services (Integration & Implementation, Consulting)), Organization Size, Vertical (Manufacturing, It & ITeS, BFSI) & Region - Global Forecast to 2028

Overview

The Service Integration and Management Market was valued at USD 4.8 billion in 2023 and is projected to reach USD 6.0 billion by 2028, registering a CAGR of 4.3% during the period from 2023 to 2028. The service integration and management market comprises several components, including software tools, consulting services, and training programs. Software solutions in this space help organizations manage and integrate their service providers more effectively. These tools typically offer features such as service orchestration, performance monitoring, and reporting, which allow businesses to gain better visibility and control over their service ecosystem. Some prominent SIAM software providers include ServiceNow, Wipro, and IBM. Consulting services are another essential aspect of the service integration and management market. Many organizations seek expert guidance when implementing SIAM practices, as the transition can be complex and requires a shift in organizational culture and processes. SIAM consultants assist in developing SIAM strategies, designing governance models, and facilitating service provider integration. Training and education are also significant in the service integration and management market. As organizations recognize the importance of SIAM, there is a growing demand for skilled professionals who can effectively manage and implement SIAM practices. Various training programs and certifications, such as the Service Integration and Management Professional (SIAMP) certification, are available to help individuals and teams build the necessary skills.

Attractive Opportunities in the Service Integration and Management Market

ASIA PACIFIC:

Asia Pacific is projected to grow at the highest CAGR during the forecast period. North America is estimated to account for the largest market share in 2023.

Factors such as the increased flexibility and scalability provided by cloud computing are driving the growth of the service integration and management market.

5G’s ability to support next-generation offerings, such as cloud services, AI, IoT, and edge computing, will drive digital economic growth and innovation within the Asia Pacific region.

Cloud integration is becoming more common as the need for Software as a Service (SaaS) solutions grows. Cloud integration technologies have provided organizations with new ways to integrate diverse systems

Acquisitions and new product launches with the incorporation of regulations compliance management would offer lucrative opportunities for market players in the coming years.

Global Service Integration and Management Market Dynamics

Driver: Increasing complexities in service management across industries

Managing services across different industries has become increasingly complex, leading to a surge in demand for service integration and management (SIAM) solutions. This rise in demand is due to various factors, including the proliferation of service providers in transportation, hospitality, and on-demand services, as well as technological advancements that require businesses to adapt to changing consumer preferences and embrace digital solutions. These factors have led to the increased adoption of various software applications, data sources, and platforms, which can further complicate service management. SIAM can be a digital solution that centralizes these technological components, streamlining business service management.In addition to the above factors, the globalized nature of business adds to the complexity of service management. Companies operate across different regions, each with its regulations, languages, and consumer expectations. SIAM can help bridge these geographic gaps, ensuring compliance with local laws/regulations while tailoring services to meet regional needs and maintaining consistent service quality. Another factor that has made SIAM solutions increasingly relevant is the drive for data-driven decision-making. As businesses increasingly rely on data to make informed choices, the need for SIAM to gather and analyze data on customer preferences, behaviors, and market trends becomes evident. This data can be used to optimize services, enhance the customer experience, and ultimately drive profitability.In conclusion, the increasing complexities of service management, driven by the diversity of service providers, technological advancements, globalization, and the demand for data-driven insights, are compelling businesses to adopt SIAM solutions. SIAM is a unifying force in this complex landscape, helping organizations efficiently navigate the evolving service environment and deliver exceptional customer experiences.

Restraint: Lack of skilled professionals

The shortage of skilled professionals hinders the growth and effectiveness of the service integration and management market. SIAM is a complex discipline that requires professionals to have a unique skill set that combines expertise in service management, vendor coordination, project management, and technology integration. However, due to the relative novelty of SIAM as a concept, there is a limited pool of professionals with the necessary knowledge and experience in SIAM. This makes it challenging for organizations to find and retain the right talent, which may impede successful SIAM implementation.One of the primary reasons for the scarcity of SIAM professionals is the lack of formal training and education in SIAM, unlike other established IT and service management frameworks such as ITIL or project management methodologies. Another reason is that SIAM often requires a deep understanding of specific industries and their unique service ecosystems, which narrows the talent pool even more. Organizations struggle to locate professionals with the interdisciplinary skills required for successful SIAM implementation.To overcome this challenge, organizations may need to invest in training and development programs to upskill their existing workforce or recruit from a broader talent pool. This can include individuals with diverse service management, IT, and project management backgrounds. The SIAM community and industry associations can also promote SIAM education and certification programs to address this skill shortage and encourage wider adoption of SIAM practices.

 

Opportunity: Rapid globalization

The service integration and management market has excellent opportunities due to globalization and multinational operations. When organizations expand and establish a presence in several regions, they face many challenges in managing their services, vendors, and compliance with local regulations. SIAM can be a valuable solution to address these complexities.One of the key advantages of SIAM is its ability to provide a unified framework for managing services across borders. It ensures that consistent service quality and delivery standard is maintained, regardless of location. This is particularly important for businesses with a global reach in industries such as finance, where uniform compliance with international regulations is mandatory.SIAM solutions can help organizations efficiently navigate diverse service ecosystems, coordinate multiple service providers, and ensure seamless service delivery for their global customer base. Additionally, SIAM can assist organizations in adapting their service portfolio to suit local market demands and comply with region-specific regulations while maintaining a core set of standardized service management practices. This adaptability streamlines operations and helps organizations take full advantage of opportunities in new markets.The globalization of businesses and their multinational operations provides a fertile ground for SIAM to thrive, offering a structured approach to managing services across borders and ensuring consistent service quality and compliance with local regulations. This makes SIAM a vital tool for organizations seeking to expand their global footprint while maintaining operational efficiency and service excellence.

Challenge: Integration issues with legacy and traditional SIAM systems

The service integration and management market faces a significant challenge while integrating legacy and traditional SIAM systems. Many organizations, especially those with established service management practices, have old systems not designed to support modern SIAM complexities. These outdated systems lack the flexibility and adaptability to integrate multiple service providers effectively and deliver seamless service management.The challenge starts with integrating legacy systems with newer SIAM platforms. Older systems may use outdated technologies, have limited APIs, or employ proprietary protocols that are not easily compatible with modern SIAM solutions. This can result in complex and costly integration processes, as organizations must develop custom connectors or middleware to bridge the gap between legacy and modern systems. These integration challenges can lead to delays in SIAM implementation, increased costs, and potential disruption of ongoing service operations.In addition, there is often resistance to change when replacing legacy systems. Organizations may have invested significant time and resources in developing and maintaining these systems, and transitioning to a new SIAM platform may face internal opposition. Overcoming this resistance and ensuring a smooth transition to a more modern SIAM solution can be a significant challenge. Furthermore, legacy systems may not have the scalability and adaptability required for today’s dynamic business environments, limiting their ability to support evolving service integration and management needs. Organizations must often carefully plan their migration strategies and invest in change management efforts to address these challenges effectively and ensure the successful adoption of SIAM practices.

Global Service Integration and Management Market Ecosystem Analysis

The ecosystem of the service integration and management market comprises System Integrators (SIs), service integration and management solution providers, and associated service providers. SIs are responsible for designing, building, synthesizing, and implementing customized applications according to customer requirements. They test and authenticate service integration and management solutions to ensure they are suitable for integration. SIs can integrate software, hardware, services, and other related devices to develop a comprehensive service integration and management system. They have a solid client base, supply service integration, and management solutions through direct channels and partner networks. Service integration and management solution providers offer the core technology and business solutions for service integration and management. They have the technical expertise to develop and support service integration and management solutions at a large scale. These providers leverage advanced technologies such as AI, ML, analytics, and cloud to create cutting-edge solutions that deliver greater efficiency. They offer their software to end-users such as enterprise data centers, colocation data centers, managed data centers, and cloud data centers or third-party integrators. In the service integration and management market, partnerships, collaborations, and agreements are significant strategies these players use to implement big projects with service integration and management software and service providers. Some players also provide integrated solutions for service integration and management markets.

Based on services, integration & implementation is expected to hold the largest market share during the forecast period.

Based on the services, the service integration and management market is segmented into integration & implementation, consulting, and training, support, and maintenance services. Among the services, the integration & implementation segment is expected to hold the largest market share during the forecast period. The integration & implementation segment is a central and pivotal component of the service integration and management market. This segment encompasses the services and expertise needed to seamlessly integrate various IT services, applications, and systems within an organization. It plays a critical role in the planning, executing, and maintaining integrated service ecosystems. Integration and implementation services are essential for ensuring disparate IT services work cohesively, enabling organizations to optimize their processes, reduce redundancy, and enhance efficiency.One of the primary functions of integration and implementation services is to bridge the gap between different service providers and technologies. It involves defining integration strategies, customizing solutions, and managing the technical aspects of connecting diverse services. Integration services encompass application programming interfaces (APIs), middleware, and orchestration tools to facilitate the smooth flow of data and processes.Additionally, implementation services within this segment focus on the practical deployment of integrated services and systems. This includes configuration, testing, and ensuring the integrated environment aligns with the organization's objectives and requirements. Service providers offering integration & implementation services are instrumental in helping businesses adapt to evolving IT landscapes and deliver better, more streamlined services to their clients and end-users. In summary, the integration & implementation services segment is a linchpin of the service integration and management market, facilitating the harmonious coexistence of diverse IT services and enabling organizations to achieve their integration and management goals.

The SME segment holds the highest CAGR during the forecast period based on organization size.

The service integration and management market is segmented into large enterprises and SMEs based on the organization size. As per the organization size, the SMEs segment is expected to hold the highest CAGR during the forecast period. Although SMEs have smaller IT landscapes than large enterprises, managing various IT services, vendors, and resources can be equally challenging. Being cost-efficient is crucial for SMEs due to their limited resources. The service integration and management market provides a solution by streamlining IT operations and automating processes. SIAM eliminates redundancy, integrates various services, and reduces the need for manual intervention, which leads to cost savings.SMEs usually aspire to grow their operations. SIAM helps them to scale IT services and resources as the business expands. It allows SMEs to add new services or vendors while maintaining the integrity of their existing IT environment. This ensures a smooth transition as the company grows. For example, a growing e-commerce SME relies on SIAM to ensure the seamless operation of its online platform.The SMEs leverage multiple IT services, including website hosting, payment processing, inventory management, and customer support systems. SIAM enables them to integrate these disparate services cohesively, ensuring that they work harmoniously to deliver a seamless shopping experience for customers. It simplifies the management of service providers and enhances the overall reliability and performance of the e-commerce platform.Furthermore, as the e-commerce business expands, SIAM facilitates scalability. The SMEs can easily add new services or scale existing ones to meet increasing customer demands. This flexibility is essential for SMEs as it allows them to adapt to changing market conditions and effectively compete with more prominent players in the industry. In summary, the service integration and management market empowers SMEs, such as the e-commerce business example, to efficiently manage their IT services, deliver high-quality customer experiences, and remain competitive. By streamlining operations, ensuring scalability, and optimizing resource allocation, SIAM supports the growth and success of SMEs in the digital era.

NORTH AMERICA Region Holds the Largest Share of the Service Integration and Management Market

North America is expected to lead the service integration and management market in 2023. The US is estimated to account for the largest market share in North America in 2023 in the service integration and management market, and the trend is expected to continue until 2028. Business solutions in the service integration and management market are crucial in the US region, where organizations increasingly rely on complex and diverse IT ecosystems. SIAM provides a structured approach to managing these ecosystems by integrating and coordinating services from various providers, and it offers several key advantages to businesses in the United States.

Recent Developments of Service Integration and Management Market industry

  • In October 2023, IBM launched the IBM Engineering Lifecycle Management 7.0.3 version, a software solution enabling organizations to streamline and enhance their engineering processes and product development. By accelerating time to market, it means that this version of the software likely comes with features and improvements that help companies reduce the time it takes to develop and launch their products. In September 2023, Infosys, a global leader in next-generation digital services and consulting, announced the launch of Infosys Cobalt Airline Cloud (ICAC), a first-of-its-kind industry cloud offering designed for commercial airlines to help them accelerate their digital transformation journey. Infosys has leveraged its deep domain experience and expertise in the travel and hospitality sector to build ICAC to deliver personalized experiences, optimized operations, and net zero journeys for clients.
  • In September 2022, Fujitsu introduced the Virtuora Service Management and Orchestration (SMO) offering to enable intelligent, automated, and adaptive service delivery over multi-layer, multi-vendor mobile networks, subnets, network slices, and the cloud. This unified, O-Cloud-enabled software solution provides lifecycle service orchestration, control, and management across open RAN networks and helps integrate and harmonize cloud infrastructure.

Key Market Players

KEY PLAYERS IN THE Service Integration and Management Market INCLUDE

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Scope of the Report

Report Attribute Details
Market size available for years 2018–2028
Base year considered 2022
Forecast period 2023–2028
Forecast units Value (USD Million/Billion)
Segments Covered Component, Solutions, Services, Organization Size, Vertical, and Region
Geographies Covered North America, Europe, Asia Pacific, Middle East & Africa, and Latin America
Companies Covered Some of the significant service integration and management market vendors are IBM (US), HCLTech (India), Wipro (India), Fujitsu (Japan), Atos (France), TCS (India), DXC Technology (US), CGI (Canada), Infosys (India), and LTIMindtree (India).

Key Questions Addressed by the Report

Which country is an early adopter of the service integration and management market?
The US is an early adopter of the service integration and management market.
Who are vital clients adopting service integration and management market?
Key clients adopting the service integration and management market include: Government Agencies Resellers and Distributors Research Organizations Corporates Administrators
Which are the key vendors exploring the service integration and management market?
Some of the significant service integration and management vendors are IBM (US), HCLTech (India), Fujitsu (Japan), DXC Technology (US), CGI (Canada), Atos (France), LTIMindtree (India), Infosys (India), TCS (India), and Wipro (India).
What is expected CAGR for the service integration and management market from 2023-2028?
The market is expected to record a CAGR of 4.3% from 2023-2028

 

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Table of Contents

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TITLE
PAGE NO
INTRODUCTION
31
RESEARCH METHODOLOGY
38
EXECUTIVE SUMMARY
52
PREMIUM INSIGHTS
64
MARKET OVERVIEW AND INDUSTRY TRENDS
70
  • 5.1 INTRODUCTION
  • 5.2 MARKET DYNAMICS
    DRIVERS
    - Growing demand for unified service management platforms
    - Increasing complexities in service management across industries
    - Increased spending on public cloud
    - Rising demand for multi-vendor outsourcing
    RESTRAINTS
    - Lack of skilled professionals
    - Data security and privacy concerns
    OPPORTUNITIES
    - Advent of big data and analytics
    - Rising government investment in digitalization
    - Rapid globalization
    CHALLENGES
    - Integration issues with legacy and traditional SIAM systems
    - Vendor lock-in
    - Cultural and organizational resistance
  • 5.3 CASE STUDY ANALYSIS
    CASE STUDY 1: PUBLIC HOSPITAL IN HONG KONG DEPLOYED FUJITSU’S PALMSECURE SYSTEM TO ENSURE HIGH LEVEL OF DATA SECURITY
    CASE STUDY 2: POSTEN NORGE DEPLOYED INFOSYS SERVICENOW SUITE TO REDUCE WORKLOAD OF SERVICE DESKS
    CASE STUDY 3: NEWS UK IMPLEMENTED HCL’S SOLUTIONS TO TRANSFORM ITS DATA CENTER AND BECOME MORE AGILE
    CASE STUDY 4: EUROPEAN AUDIO COMPANY DEPLOYED LTIMINDTREE’S DIGITAL ECOSYSTEM TO DELIVER ENHANCED CUSTOMER EXPERIENCE AND EXPAND ITS ANNUAL USER BASE
    CASE STUDY 5: NORWEGIAN OIL AND GAS ASSOCIATION COLLABORATED WITH TIETOEVRY TO REDUCE DOWNTIME
    CASE STUDY 6: HANINGE MUNICIPALITY ADOPTED DATA DECTUS’S SOLUTIONS TO IMPROVE IT DELIVERY AND DRIVE INNOVATION
  • 5.4 ECOSYSTEM ANALYSIS
  • 5.5 VALUE CHAIN ANALYSIS
  • 5.6 PRICING ANALYSIS
    AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY SOLUTION
    AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY SERVICE
  • 5.7 PATENT ANALYSIS
  • 5.8 TECHNOLOGY ANALYSIS
    KEY TECHNOLOGIES
    - Cloud Computing
    - API Integration
    - Artificial Intelligence and Machine Learning
    - Containerization and Microservices
    COMPLIMENTARY TECHNOLOGIES
    - Data Analytics and Business Intelligence (BI)
    - DevOps
    - Endpoint Security
    ADJACENT TECHNOLOGIES
    - Internet of Things
    - Edge Computing
    - Big Data
  • 5.9 REGULATORY LANDSCAPE
    REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
    REGULATIONS, BY REGION
    - North America
    - Europe
    - Asia Pacific
    - Middle East & South Africa
    - Latin America
    REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS
    - General Data Protection Regulation
    - SEC Rule 17a-4
    - ISO/IEC 27001
    - System and Organization Controls 2 Type II Compliance
    - Financial Industry Regulatory Authority
    - Freedom of Information Act
    - Health Insurance Portability and Accountability Act
  • 5.10 PORTER’S FIVE FORCES ANALYSIS
    THREAT OF NEW ENTRANTS
    THREAT OF SUBSTITUTES
    BARGAINING POWER OF SUPPLIERS
    BARGAINING POWER OF BUYERS
    INTENSITY OF COMPETITIVE RIVALRY
  • 5.11 KEY CONFERENCES & EVENTS
  • 5.12 TRENDS/DISRUPTIONS IMPACTING BUYERS
  • 5.13 KEY STAKEHOLDERS & BUYING CRITERIA
    KEY STAKEHOLDERS IN BUYING PROCESS
    BUYING CRITERIA
  • 5.14 SERVICE INTEGRATION AND MANAGEMENT MARKET: BUSINESS MODELS
    INTERNAL SERVICE INTEGRATOR
    EXTERNAL SERVICE INTEGRATOR
    HYBRID SERVICE INTEGRATOR
SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT
107
  • 6.1 INTRODUCTION
    COMPONENTS: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
  • 6.2 SOLUTIONS
    DEMAND TO IMPROVE OPERATIONAL PERFORMANCE BY AUTOMATING AND STANDARDIZING ACTIVITIES WITHIN ENTERPRISES TO DRIVE MARKET
  • 6.3 SERVICES
    SIAM SERVICES HELP BUSINESSES NAVIGATE COMPLEXITIES OF ADOPTING AND MAINTAINING CLOUD-BASED SYSTEMS
SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION
113
  • 7.1 INTRODUCTION
    SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
  • 7.2 BUSINESS SOLUTIONS
    NEED FOR EMPOWERING ORGANIZATIONS TO MAKE DATA-DRIVEN DECISIONS, OPTIMIZE IT SERVICES, AND MAINTAIN AGILITY IN SERVICE DELIVERY TO BOOST GROWTH
    GOVERNMENT, RISK, AND CONTROL (GRC)
    CONTRACT MANAGEMENT
    PROCUREMENT
    AUDITING & INVOICING
  • 7.3 TECHNOLOGY SOLUTIONS
    TECHNOLOGY SOLUTIONS HELP ORGANIZATIONS MANAGE COMPLEX IT SERVICE ENVIRONMENTS
    APPLICATION
    - Application development
    - Application testing
    - Application lifecycle management
    INFRASTRUCTURE
    - Data center
    - Network
    - Security
    - Other infrastructure solutions
SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE
136
  • 8.1 INTRODUCTION
    SERVICES: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
  • 8.2 INTEGRATION & IMPLEMENTATION
    FOCUS OF BUSINESSES ON ADAPTING TO EVOLVING IT LANDSCAPES AND DELIVERING STREAMLINED SERVICES TO SPUR DEMAND
  • 8.3 CONSULTING
    CONSULTING SERVICES PROVIDE EXPERTISE AND GUIDANCE TO ORGANIZATIONS LOOKING TO STREAMLINE SERVICE INTEGRATION PROCESSES
  • 8.4 TRAINING, SUPPORT, AND MAINTENANCE
    EMPHASIS ON PROVIDING EXPERTISE AND GUIDANCE TO ORGANIZATIONS LOOKING TO STREAMLINE SERVICE INTEGRATION PROCESSES TO BOOST MARKET
SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE
143
  • 9.1 INTRODUCTION
    ORGANIZATION SIZE: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
  • 9.2 LARGE ENTERPRISES
    GROWING FOCUS ON IMPROVING OPERATIONAL EFFICIENCY AND ENHANCING SERVICE QUALITY TO DRIVE MARKET
  • 9.3 SMALL AND MEDIUM-SIZED ENTERPRISES (SMES)
    SERVICE INTEGRATION AND MANAGEMENT SERVICES ENABLE SMES TO STREAMLINE IT OPERATIONS BY INTEGRATING SERVICES AND AUTOMATING PROCESSES
SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL
148
  • 10.1 INTRODUCTION
    VERTICALS: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
  • 10.2 IT & ITES
    NEED FOR MANAGING GROWING COMPLEXITY IN IT SERVICE ECOSYSTEMS TO DRIVE POPULARITY OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS
    - Service level agreement management
    - Incident & problem management
    - Improved service quality
    - Service catalog management
  • 10.3 TELECOMMUNICATIONS
    DEMAND FOR INTEGRATING DIVERSE SERVICES AND TECHNOLOGIES TO BOOST MARKET
    - Multi-service provider coordination
    - Efficient incident & problem management
  • 10.4 BFSI
    CHANGING DYNAMICS IN FINANCIAL INSTITUTIONS TO PROPEL USE OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS
    - Customer-centric services management
    - Regulatory compliance management
  • 10.5 RETAIL & CONSUMER GOODS
    GROWING DEMAND FOR CONSISTENCY ACROSS PHYSICAL STORES, E-COMMERCE WEBSITES, AND CUSTOMER SUPPORT CHANNELS TO BOOST MARKET
    - Increased agility
    - Fraud detection & prevention
  • 10.6 MANUFACTURING
    SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS ENABLE MANUFACTURERS TO STREAMLINE OPERATIONS BY INTEGRATING VARIOUS SERVICES CRITICAL TO PRODUCTION PROCESSES
    - Management of application development and maintenance
    - Integration of MES systems with other IT systems
  • 10.7 HEALTHCARE & LIFE SCIENCES
    NEED FOR SEAMLESS INTEGRATION OF HEALTHCARE & LIFE SCIENCES SERVICES TO PROPEL DEMAND
    - Multi-provider healthcare ecosystem
    - End-to-end service management
  • 10.8 ENERGY & UTILITIES
    SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS ENABLE SMOOTH TRANSITION FROM TRADITIONAL TO RENEWABLE ENERGY SOURCES
    - Reduced TCO
    - Effective risk mitigation
  • 10.9 TRANSPORTATION & LOGISTICS
    SERVICE INTEGRATION AND MANAGEMENT SERVICES FACILITATE REAL-TIME TRACKING, ENSURING CUSTOMERS RECEIVE TIMELY AND ACCURATE INFORMATION
    - Performance tracking
  • 10.10 OTHER VERTICALS
    MEDIA & ENTERTAINMENT
    GOVERNMENT & PUBLIC SECTOR
    TRAVEL & HOSPITALITY
SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION
170
  • 11.1 INTRODUCTION
    NORTH AMERICA
    NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
    NORTH AMERICA: RECESSION IMPACT
    US
    - Need for businesses and institutions to operate efficiently and address industry-specific challenges to drive growth
    CANADA
    - Increased cyberattacks and growth in digital infrastructure to boost demand for service integration and management solutions
  • 11.2 EUROPE
    EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
    EUROPE: RECESSION IMPACT
    UK
    - Stringent regulations and awareness about importance of service integration and management solutions to boost market
    GERMANY
    - High demand for cloud service integration and management solutions among startups to encourage market expansion
    FRANCE
    - Increasing focus on equipping operations with SIAM solutions to propel market
    ITALY
    - SIAM professional services offer organizations access to specialized expertise and best practices
    REST OF EUROPE
  • 11.3 ASIA PACIFIC
    ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
    ASIA PACIFIC: RECESSION IMPACT
    CHINA
    - Presence of innovative technologies to spur market
    JAPAN
    - Increased R&D investments and skilled professionals to drive demand for service integration and management solutions
    INDIA
    - Need for financial institutions to improve operational efficiency to propel demand for service integration and management solutions
    REST OF ASIA PACIFIC
  • 11.4 MIDDLE EAST & AFRICA
    MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
    MIDDLE EAST & AFRICA: RECESSION IMPACT
    GULF COOPERATION COUNCIL
    - Rapid digital transformation and need to improve operational efficiency to drive market demand
    - Kingdom of Saudi Arabia
    - United Arab Emirates (UAE)
    - Rest of Gulf Cooperation Council Countries
    SOUTH AFRICA
    - Strong emphasis on data security and compliance to boost growth
    REST OF MIDDLE EAST & AFRICA
  • 11.5 LATIN AMERICA
    LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET DRIVERS
    LATIN AMERICA: RECESSION IMPACT
    BRAZIL
    - Rising complexity in cloud environment and expanding cloud-based managed services to help market growth
    MEXICO
    - Increasing emphasis on rapid digital transformation to spur growth
    REST OF LATIN AMERICA
COMPETITIVE LANDSCAPE
235
  • 12.1 INTRODUCTION
  • 12.2 KEY PLAYERS’ STRATEGIES/RIGHT TO WIN
  • 12.3 MARKET SHARE ANALYSIS
  • 12.4 SERVICE INTEGRATION AND MANAGEMENT MARKET: VENDOR PRODUCT/BRAND COMPARISON
  • 12.5 REVENUE ANALYSIS
  • 12.6 COMPANY EVALUATION MATRIX
    STARS
    EMERGING LEADERS
    PERVASIVE PLAYERS
    PARTICIPANTS
    COMPANY FOOTPRINT
  • 12.7 STARTUP/SME EVALUATION MATRIX, 2022
    RESPONSIVE COMPANIES
    PROGRESSIVE COMPANIES
    DYNAMIC COMPANIES
    STARTING BLOCKS
    COMPETITIVE BENCHMARKING OF STARTUPS/SMES
  • 12.8 COMPANY FINANCIAL METRICS
  • 12.9 GLOBAL SNAPSHOT OF KEY MARKET PARTICIPANTS
  • 12.10 COMPETITIVE SCENARIO AND TRENDS
    PRODUCT LAUNCHES & ENHANCEMENTS
    DEALS
COMPANY PROFILES
278
  • 13.1 INTRODUCTION
  • 13.2 KEY PLAYERS
    IBM
    - Business overview
    - Products/Services offered
    - Recent developments
    - MnM view
    HCLTECH
    - Business overview
    - Products/Services offered
    - Recent developments
    - MnM view
    FUJITSU
    - Business overview
    - Products/Services offered
    - Recent developments
    - MnM view
    DXC TECHNOLOGY
    - Business overview
    - Products/Services offered
    - Recent developments
    - MnM view
    CGI
    - Business overview
    - Products/Services offered
    - Recent developments
    - MnM view
    ATOS
    - Business overview
    - Products/Services offered
    - Recent developments
    LTIMINDTREE
    - Business overview
    - Products/Services offered
    - Recent developments
    INFOSYS
    - Business overview
    - Products/Services offered
    - Recent developments
    TCS
    - Business overview
    - Products/Services offered
    - Recent developments
    WIPRO
    - Business overview
    - Products/Services offered
    - Recent developments
    ACCENTURE
    - Business overview
    - Products/Services offered
    - Recent developments
    - MnM view
  • 13.3 OTHER PLAYERS
    SERVICENOW
    TIETOEVRY
    SOFIGATE
    ORANGE BUSINESS
    WRIKE
    LITTLE FISH
    COFORGE
    SOPRA STERIA
    SAIC
    RESULTANT
    NTT DATA
    SERCO
    MOZAIC SERVICES LIMITED
    CAPGEMINI
    DATA DUCTUS
    BDO
    MICROLAND
  • 13.4 STARTUPS/SMES
    4ME
    EXALATE
    FACILITYFORCE
    WORKATO
    ASHUTEC SOLUTIONS
    OBOLOO
    HOLDED
    HEXNODE
    MERFANTZ TECHNOLOGIES
    DICEUS
ADJACENT & RELATED MARKETS
373
  • 14.1 INTRODUCTION
    RELATED MARKETS
    LIMITATIONS
  • 14.2 MANAGED SERVICES MARKET
  • 14.3 INTEGRATION PLATFORM AS A SERVICE MARKET
APPENDIX
378
  • 15.1 DISCUSSION GUIDE
  • 15.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL
  • 15.3 CUSTOMIZATION OPTIONS
  • 15.4 RELATED REPORTS
  • 15.5 AUTHOR DETAILS
LIST OF TABLES
 
  • TABLE 1 USD EXCHANGE RATES, 2018–2022
  • TABLE 2 FACTOR ANALYSIS
  • TABLE 3 INDICATIVE PRICING ANALYSIS OF SERVICE INTEGRATION AND MANAGEMENT SERVICES
  • TABLE 4 INDICATIVE PRICING ANALYSIS OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS
  • TABLE 5 TOP PATENT OWNERS
  • TABLE 6 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 7 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 8 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 9 REST OF THE WORLD: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • TABLE 10 PORTER’S FIVE FORCES ANALYSIS
  • TABLE 11 SERVICE INTEGRATION AND MANAGEMENT MARKET: KEY CONFERENCES & EVENTS, 2023–2024
  • TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP VERTICALS
  • TABLE 13 KEY BUYING CRITERIA FOR TOP THREE VERTICALS
  • TABLE 14 COMPONENTS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 15 COMPONENTS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 16 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 17 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 18 SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 19 SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 20 SERVICES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 21 SERVICES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 22 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 23 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 24 BUSINESS SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 25 BUSINESS SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 26 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 27 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 28 GOVERNMENT, RISK, AND CONTROL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 29 GOVERNMENT, RISK, AND CONTROL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 30 CONTRACT MANAGEMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 31 CONTRACT MANAGEMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 32 PROCUREMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 33 PROCUREMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 34 AUDITING & INVOICING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 35 AUDITING & INVOICING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 36 TECHNOLOGY SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 37 TECHNOLOGY SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 38 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 39 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 40 APPLICATION: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 41 APPLICATION: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 42 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018–2022 (USD MILLION)
  • TABLE 43 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
  • TABLE 44 APPLICATION DEVELOPMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 45 APPLICATION DEVELOPMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 46 APPLICATION TESTING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 47 APPLICATION TESTING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 48 APPLICATION LIFECYCLE MANAGEMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 49 APPLICATION LIFECYCLE MANAGEMENT: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 50 INFRASTRUCTURE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 51 INFRASTRUCTURE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 52 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018–2022 (USD MILLION)
  • TABLE 53 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023–2028 (USD MILLION)
  • TABLE 54 DATA CENTER: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 55 DATA CENTER: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 56 NETWORK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 57 NETWORK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 58 SECURITY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 59 SECURITY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 60 OTHER INFRASTRUCTURE SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 61 OTHER INFRASTRUCTURE SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 62 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
  • TABLE 63 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
  • TABLE 64 INTEGRATION & IMPLEMENTATION: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 65 INTEGRATION & IMPLEMENTATION: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 66 CONSULTING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 67 CONSULTING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 68 TRAINING, SUPPORT, AND MAINTENANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 69 TRAINING, SUPPORT, AND MAINTENANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 70 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 71 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 72 LARGE ENTERPRISES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 73 LARGE ENTERPRISES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 74 SMES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 75 SMES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 76 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
  • TABLE 77 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
  • TABLE 78 IT & ITES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 79 IT & ITES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 80 TELECOMMUNICATIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 81 TELECOMMUNICATIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 82 BFSI: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 83 BFSI: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 84 RETAIL & CONSUMER GOODS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 85 RETAIL & CONSUMER GOODS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 86 MANUFACTURING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 87 MANUFACTURING: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 88 HEALTHCARE & LIFE SCIENCES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 89 HEALTHCARE & LIFE SCIENCES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 90 ENERGY & UTILITIES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 91 ENERGY & UTILITIES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 92 TRANSPORTATION & LOGISTICS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 93 TRANSPORTATION & LOGISTICS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 94 OTHER VERTICALS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 95 OTHER VERTICALS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 96 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 97 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 98 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 99 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 100 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 101 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 102 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 103 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 104 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 105 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 106 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018–2022 (USD MILLION)
  • TABLE 107 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
  • TABLE 108 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018–2022 (USD MILLION)
  • TABLE 109 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023–2028 (USD MILLION)
  • TABLE 110 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
  • TABLE 111 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
  • TABLE 112 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 113 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 114 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
  • TABLE 115 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
  • TABLE 116 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
  • TABLE 117 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
  • TABLE 118 US: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 119 US: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 120 US: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 121 US: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 122 CANADA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 123 CANADA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 124 CANADA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 125 CANADA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 126 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 127 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 128 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 129 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 130 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 131 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 132 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 133 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 134 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018–2022 (USD MILLION)
  • TABLE 135 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
  • TABLE 136 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018–2022 (USD MILLION)
  • TABLE 137 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023–2028 (USD MILLION)
  • TABLE 138 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
  • TABLE 139 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
  • TABLE 140 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 141 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 142 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
  • TABLE 143 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
  • TABLE 144 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
  • TABLE 145 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
  • TABLE 146 UK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 147 UK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 148 UK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 149 UK: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 150 GERMANY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 151 GERMANY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 152 GERMANY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 153 GERMANY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 154 FRANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 155 FRANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 156 FRANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 157 FRANCE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 158 ITALY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 159 ITALY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 160 ITALY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 161 ITALY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 162 REST OF EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 163 REST OF EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 164 REST OF EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 165 REST OF EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 166 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 167 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 168 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 169 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 170 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 171 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 172 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 173 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 174 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018–2022 (USD MILLION)
  • TABLE 175 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
  • TABLE 176 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018–2022 (USD MILLION)
  • TABLE 177 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023–2028 (USD MILLION)
  • TABLE 178 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
  • TABLE 179 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
  • TABLE 180 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 181 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 182 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
  • TABLE 183 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
  • TABLE 184 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
  • TABLE 185 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
  • TABLE 186 CHINA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 187 CHINA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 188 CHINA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 189 CHINA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 190 JAPAN: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 191 JAPAN: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 192 JAPAN: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 193 JAPAN: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 194 INDIA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 195 INDIA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 196 INDIA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 197 INDIA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 198 REST OF ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 199 REST OF ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 200 REST OF ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 201 REST OF ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 202 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 203 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 204 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 205 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 206 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 207 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 208 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 209 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 210 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018–2022 (USD MILLION)
  • TABLE 211 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
  • TABLE 212 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018–2022 (USD MILLION)
  • TABLE 213 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023–2028 (USD MILLION)
  • TABLE 214 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
  • TABLE 215 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
  • TABLE 216 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 217 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 218 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
  • TABLE 219 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
  • TABLE 220 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
  • TABLE 221 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
  • TABLE 222 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
  • TABLE 223 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
  • TABLE 224 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 225 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 226 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 227 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 228 SOUTH AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 229 SOUTH AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 230 SOUTH AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 231 SOUTH AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 232 REST OF MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 233 REST OF MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 234 REST OF MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 235 REST OF MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 236 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 237 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 238 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 239 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 240 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 241 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 242 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION)
  • TABLE 243 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION)
  • TABLE 244 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2018–2022 (USD MILLION)
  • TABLE 245 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
  • TABLE 246 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2018–2022 (USD MILLION)
  • TABLE 247 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY INFRASTRUCTURE, 2023–2028 (USD MILLION)
  • TABLE 248 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2018–2022 (USD MILLION)
  • TABLE 249 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE, 2023–2028 (USD MILLION)
  • TABLE 250 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 251 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 252 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
  • TABLE 253 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
  • TABLE 254 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
  • TABLE 255 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
  • TABLE 256 BRAZIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 257 BRAZIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 258 BRAZIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 259 BRAZIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 260 MEXICO: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 261 MEXICO: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 262 MEXICO: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 263 MEXICO: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 264 REST OF LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
  • TABLE 265 REST OF LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
  • TABLE 266 REST OF LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
  • TABLE 267 REST OF LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
  • TABLE 268 OVERVIEW OF STRATEGIES ADOPTED BY KEY VENDORS
  • TABLE 269 MARKET SHARE OF KEY VENDORS, 2022
  • TABLE 270 VENDOR PRODUCT/BRAND COMPARISON
  • TABLE 271 OVERALL COMPANY FOOTPRINT FOR KEY PLAYERS
  • TABLE 272 OVERALL COMPANY FOOTPRINT FOR STARTUPS/SMES
  • TABLE 273 LIST OF KEY STARTUPS/SMES
  • TABLE 274 SERVICE INTEGRATION AND MANAGEMENT MARKET: PRODUCT LAUNCHES & ENHANCEMENTS, 2020–2023
  • TABLE 275 SERVICE INTEGRATION AND MANAGEMENT MARKET: DEALS, 2020–2023
  • TABLE 276 IBM: BUSINESS OVERVIEW
  • TABLE 277 IBM: PRODUCTS/SERVICES OFFERED
  • TABLE 278 IBM: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 279 IBM: DEALS
  • TABLE 280 HCLTECH: BUSINESS OVERVIEW
  • TABLE 281 HCLTECH: PRODUCTS/SERVICES OFFERED
  • TABLE 282 HCLTECH: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 283 HCLTECH: DEALS
  • TABLE 284 FUJITSU: BUSINESS OVERVIEW
  • TABLE 285 FUJITSU: PRODUCTS/SERVICES OFFERED
  • TABLE 286 FUJITSU: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 287 FUJITSU: DEALS
  • TABLE 288 DXC TECHNOLOGY: BUSINESS OVERVIEW
  • TABLE 289 DXC TECHNOLOGY: PRODUCTS/SERVICES OFFERED
  • TABLE 290 DXC TECHNOLOGY: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 291 DXC TECHNOLOGY: DEALS
  • TABLE 292 CGI: BUSINESS OVERVIEW
  • TABLE 293 CGI: PRODUCTS/SERVICES OFFERED
  • TABLE 294 CGI: DEALS
  • TABLE 295 ATOS: BUSINESS OVERVIEW
  • TABLE 296 ATOS: PRODUCTS/SERVICES OFFERED
  • TABLE 297 ATOS: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 298 ATOS: DEALS
  • TABLE 299 LTIMINDTREE: BUSINESS OVERVIEW
  • TABLE 300 LTIMINDTREE: PRODUCTS/SERVICES OFFERED
  • TABLE 301 LTIMINDTREE: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 302 LTIMINDTREE: DEALS
  • TABLE 303 INFOSYS: BUSINESS OVERVIEW
  • TABLE 304 INFOSYS: PRODUCTS/SERVICES OFFERED
  • TABLE 305 INFOSYS: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 306 INFOSYS: DEALS
  • TABLE 307 TCS: BUSINESS OVERVIEW
  • TABLE 308 TCS: PRODUCTS/SERVICES OFFERED
  • TABLE 309 TCS: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 310 TCS: DEALS
  • TABLE 311 WIPRO: BUSINESS OVERVIEW
  • TABLE 312 WIPRO: PRODUCTS/SERVICES OFFERED
  • TABLE 313 WIPRO: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 314 WIPRO: DEALS
  • TABLE 315 ACCENTURE: BUSINESS OVERVIEW
  • TABLE 316 ACCENTURE: PRODUCTS/SERVICES OFFERED
  • TABLE 317 ACCENTURE: PRODUCT LAUNCHES & ENHANCEMENTS
  • TABLE 318 ACCENTURE: DEALS
  • TABLE 319 MANAGED SERVICES MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
  • TABLE 320 MANAGED SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
  • TABLE 321 MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION)
  • TABLE 322 MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION)
  • TABLE 323 INTEGRATION PLATFORM AS A SERVICE MARKET, BY SERVICE TYPE, 2016–2020 (USD MILLION)
  • TABLE 324 INTEGRATION PLATFORM AS A SERVICE MARKET, BY SERVICE TYPE, 2021–2026 (USD MILLION)
  • TABLE 325 INTEGRATION PLATFORM AS A SERVICE MARKET, BY DEPLOYMENT MODEL, 2016–2020 (USD MILLION)
  • TABLE 326 INTEGRATION PLATFORM AS A SERVICE MARKET, BY DEPLOYMENT MODEL, 2021–2026 (USD MILLION)
  • TABLE 327 INTEGRATION PLATFORM AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION)
  • TABLE 328 INTEGRATION PLATFORM AS A SERVICE MARKET, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION)
LIST OF FIGURES
 
  • FIGURE 1 SERVICE INTEGRATION AND MANAGEMENT MARKET: RESEARCH DESIGN
  • FIGURE 2 SERVICE INTEGRATION AND MANAGEMENT MARKET: DATA TRIANGULATION
  • FIGURE 3 SERVICE INTEGRATION AND MANAGEMENT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
  • FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
  • FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
  • FIGURE 6 SERVICE INTEGRATION AND MANAGEMENT MARKET: RESEARCH FLOW
  • FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION
  • FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS
  • FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH (SUPPLY SIDE) – COLLECTIVE REVENUE OF VENDORS
  • FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY: CAGR PROJECTIONS FROM SUPPLY SIDE
  • FIGURE 11 SERVICE INTEGRATION AND MANAGEMENT MARKET: DEMAND-SIDE APPROACH
  • FIGURE 12 SERVICE INTEGRATION AND MANAGEMENT MARKET SNAPSHOT, 2020–2028
  • FIGURE 13 SEGMENTS WITH HIGH GROWTH RATES IN SERVICE INTEGRATION AND MANAGEMENT MARKET
  • FIGURE 14 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET BY 2028
  • FIGURE 15 TECHNOLOGY SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER SHARE BY 2028
  • FIGURE 16 CONTRACT MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST MARKET BY 2028
  • FIGURE 17 INFRASTRUCTURE SEGMENT TO ACCOUNT FOR LARGER SHARE BY 2028
  • FIGURE 18 APPLICATION LIFECYCLE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST MARKET BY 2028
  • FIGURE 19 DATA CENTER SEGMENT TO ACCOUNT FOR LARGEST SHARE BY 2028
  • FIGURE 20 INTEGRATION & IMPLEMENTATION SEGMENT TO LEAD MARKET BY 2028
  • FIGURE 21 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGER MARKET BY 2028
  • FIGURE 22 MANUFACTURING SEGMENT TO ACCOUNT FOR LARGEST SHARE BY 2028
  • FIGURE 23 NORTH AMERICA TO ACHIEVE HIGHEST GROWTH DURING FORECAST PERIOD
  • FIGURE 24 GROWING DEMAND FOR INCREASED FLEXIBILITY AND SCALABILITY IN OPERATIONS TO DRIVE ADOPTION OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS
  • FIGURE 25 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER SHARE IN 2023
  • FIGURE 26 TECHNOLOGY SOLUTIONS SEGMENT TO LEAD MARKET IN 2023
  • FIGURE 27 INTEGRATION & IMPLEMENTATION SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023
  • FIGURE 28 CONTRACT MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023
  • FIGURE 29 INFRASTRUCTURE SEGMENT TO LEAD MARKET BY 2028
  • FIGURE 30 APPLICATION LIFECYCLE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023
  • FIGURE 31 DATA CENTER SEGMENT TO BE DOMINANT MARKET IN 2023
  • FIGURE 32 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGER SHARE IN 2023
  • FIGURE 33 MANUFACTURING SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023
  • FIGURE 34 ASIA PACIFIC TO EMERGE AS LUCRATIVE MARKET FOR INVESTMENTS IN NEXT FIVE YEARS
  • FIGURE 35 SERVICE INTEGRATION AND MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
  • FIGURE 36 SERVICE INTEGRATION AND MANAGEMENT MARKET ECOSYSTEM
  • FIGURE 37 SERVICE INTEGRATION AND MANAGEMENT MARKET: VALUE CHAIN ANALYSIS
  • FIGURE 38 NUMBER OF PATENTS PUBLISHED, 2012–2022
  • FIGURE 39 TOP TEN PATENT APPLICANTS, 2022
  • FIGURE 40 PORTER’S FIVE FORCES ANALYSIS
  • FIGURE 41 SERVICE INTEGRATION AND MANAGEMENT MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS
  • FIGURE 42 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP VERTICALS
  • FIGURE 43 KEY BUYING CRITERIA FOR TOP THREE VERTICALS
  • FIGURE 44 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
  • FIGURE 45 BUSINESS SOLUTIONS SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
  • FIGURE 46 GOVERNMENT, RISK, AND CONTROL SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 47 APPLICATION SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
  • FIGURE 48 APPLICATION TESTING SEGMENT TO GROW AT HIGHEST CAGR BY 2028
  • FIGURE 49 OTHER INFRASTRUCTURE SOLUTIONS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 50 TRAINING, SUPPORT, AND MAINTENANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 51 SMES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
  • FIGURE 52 MANUFACTURING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
  • FIGURE 53 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE BY 2028
  • FIGURE 54 NORTH AMERICAN SERVICE INTEGRATION AND MANAGEMENT MARKET: REGIONAL SNAPSHOT
  • FIGURE 55 ASIA PACIFIC SERVICE INTEGRATION AND MANAGEMENT MARKET: REGIONAL SNAPSHOT
  • FIGURE 56 SERVICE INTEGRATION AND MANAGEMENT MARKET: MARKET SHARE ANALYSIS
  • FIGURE 57 HISTORICAL REVENUE ANALYSIS, 2018–2022 (USD MILLION)
  • FIGURE 58 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
  • FIGURE 59 COMPANY EVALUATION MATRIX
  • FIGURE 60 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
  • FIGURE 61 STARTUP/SME EVALUATION MATRIX
  • FIGURE 62 COMPANY FINANCIAL METRICS, 2022
  • FIGURE 63 SERVICE INTEGRATION AND MANAGEMENT MARKET: GLOBAL SNAPSHOT OF KEY MARKET PARTICIPANTS, 2022
  • FIGURE 64 IBM: COMPANY SNAPSHOT
  • FIGURE 65 HCLTECH: COMPANY SNAPSHOT
  • FIGURE 66 FUJITSU: COMPANY SNAPSHOT
  • FIGURE 67 DXC TECHNOLOGY: COMPANY SNAPSHOT
  • FIGURE 68 CGI: COMPANY SNAPSHOT
  • FIGURE 69 ATOS: COMPANY SNAPSHOT
  • FIGURE 70 LTIMINDTREE: COMPANY SNAPSHOT
  • FIGURE 71 INFOSYS: COMPANY SNAPSHOT
  • FIGURE 72 TCS: COMPANY SNAPSHOT
  • FIGURE 73 WIPRO: COMPANY SNAPSHOT
  • FIGURE 74 ACCENTURE: COMPANY SNAPSHOT

This research study involved extensive secondary sources, directories, and paid databases to identify and collect information useful for this technical, market-oriented, and commercial study of the service integration and management market. In-depth interviews were conducted with various primary respondents, including key industry participants, subject matter experts, C-level executives of key market players, and industry consultants, to obtain and verify critical qualitative and quantitative information and assess the market prospects. The following figure highlights the market research methodology in developing this report on the service integration and management market.

Secondary Research

The market size of companies offering service integration and management solutions and services was determined based on secondary data available through paid and unpaid sources. It was also arrived at by analyzing the product portfolios of major companies and rating the companies based on their performance and quality.

In the secondary research process, various sources were referred to for identifying and collecting information for this study. Secondary sources included annual reports, press releases, and investor presentations of companies; white papers, journals, and certified publications; and articles from recognized authors, directories, and databases. The data was also collected from other secondary sources, such as journals, government websites, blogs, and vendors' websites. Additionally, the spending of various countries on service integration and management was extracted from the respective sources. Secondary research was mainly used to obtain the key information related to the industry’s value chain and supply chain to identify the key players based on solutions, services, market classification, and segmentation according to offerings of the major players, industry trends related to solutions, services, verticals, and regions, and the key developments from both market- and technology-oriented perspectives.

Primary Research

In the primary research process, various sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information for the report. The primary sources from the supply side included industry experts, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), marketing directors, technology and innovation directors, and related key executives from major companies and organizations operating in the service integration and management market.

After the complete market engineering (including calculations for market statistics, market breakups, market size estimations, market forecasting, and data triangulation), extensive primary research was conducted to gather information and verify and validate the critical numbers arrived at. Primary research was also undertaken to identify the segmentation types, industry trends, the competitive landscape of the service integration and management market players, and key market dynamics such as drivers, restraints, opportunities, challenges, industry trends, and key strategies.

The Breakup of Primary Profiles:

Service Integration and Management Market Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

Both top-down and bottom-up approaches were used to estimate and forecast the service integration and management market and other dependent submarkets. The bottom-up procedure was deployed to arrive at the overall market size using the revenues and offerings of the key companies in the market. With data triangulation methods and validation through primary interviews, this study determined and confirmed the exact value of the overall parent market size. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segments.

Top Down and Bottom Up Approach of service integration and management market

Service Integration and Management Market Size, and Share

To know about the assumptions considered for the study, Request for Free Sample Report

The top-down and bottom-up approaches were used to estimate and validate the service integration and management market size and various other dependent subsegments. The research methodology used to estimate the market size included the following:

Key players in the market were identified through secondary research, and their revenue contributions in respective countries were determined through primary and secondary research.

This entire procedure included the study of the annual and financial reports of top market players and extensive interviews for key insights from industry leaders, such as Chief Executive Officers (CEOs), VPs, directors, and marketing executives.

All percentage splits and breakups were determined using secondary sources and verified through primary sources.

Top Down Approach of service integration and management market.

Service Integration and Management Market Size, and Share

Data Triangulation

After arriving at the overall market size, the market was split into several segments and subsegments—using the market size estimation processes as explained above. Where applicable, data triangulation and market breakdown procedures were employed to complete the overall market engineering process and determine each market segment's and subsegment's exact statistics. The data was triangulated by studying various factors and trends from government agencies’ demand and supply sides.

Market Definition

Service integration and management (SIAM) is a comprehensive approach that organizations adopt to manage and integrate services from multiple internal and external providers. It involves coordinating these diverse services to deliver a seamless end-to-end user experience. SIAM provides a structured framework with crucial components such as governance, service management, service integration, and business and technical integration. The goal is to streamline operations, enhance efficiency, and ensure cohesive service delivery. By fostering collaboration among various service providers, SIAM enables organizations to navigate the complexities of modern business landscapes, adapt to changing requirements, and ultimately deliver a more integrated and efficient service experience for their customers.

Key Stakeholders

  • SIAM providers
  • IT Service Management (ITSM) consultants
  • Governments
  • Consultancy firms and advisory firms
  • Regulatory agencies
  • Technology consultants
  • Application developers and aggregators
  • IT service providers
  • Software providers
  • System integrators
  • Network service providers
  • Consulting service providers
  • Professional service providers
  • Distributors and resellers
  • Cloud providers
  • Colocation providers
  • Enterprises
  • Government and standardization bodies
  • Telecom operators
  • Healthcare organizations
  • Financial organizations
  • Datacenter vendors

Report Objectives

  • To define, describe, and forecast the service integration and management market by component (solutions and services), business solution, technology solution, organization size, vertical, and region
  • To provide detailed information about the major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growth
  • To analyze the opportunities in the market and provide details of the competitive landscape for stakeholders and market leaders
  • To forecast the market size of the segments for five main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East & Africa (MEA), and Latin America
  • To profile the key players and comprehensively analyze their market rankings and core competencies
  • To analyze the competitive developments, such as mergers and acquisitions, new partnerships, new contracts, and new product developments, in the service integration and management market

Available Customizations

With the given market data, MarketsandMarkets offers customizations per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • The product matrix provides a detailed comparison of the product portfolio of each company.

Geographic Analysis

  • Further breakup of the service integration and management market

Company Information

  • Detailed analysis and profiling of five additional market players

Previous Versions of this Report

Service Integration and Management Market by Component (Solutions & Services), Solution (Business & Technology), Service (Implementation, Advisory), Organization Size, Vertical (IT & Telecommunications, Manufacturing), and Region - Global Forecast to 2023

Report Code TC 5090
Published in Aug, 2018, By MarketsandMarkets™

Service Integration and Management Market by Component (Solutions & Services), Solution (Business & Technology), Service (Implementation, Advisory), Organization Size, Vertical (IT & Telecommunications, Manufacturing), and Region - Global Forecast to 2023

Report Code TC 5090
Published in Mar, 2017, By MarketsandMarkets™
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