HOME Top Market Reports Service Integration and Management Market by Component (Solutions & Services), Solution (Business & Technology), Service (Implementation, Advisory), Organization Size, Vertical (IT & Telecommunications, Manufacturing), and Region - Global Forecast to 2023

Service Integration and Management Market by Component (Solutions & Services), Solution (Business & Technology), Service (Implementation, Advisory), Organization Size, Vertical (IT & Telecommunications, Manufacturing), and Region - Global Forecast to 2023

By: marketsandmarkets.com
Publishing Date: August 2018
Report Code: TC 5090

 

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The global Service Integration and Management (SIAM) market size was USD 3.41 billion in 2017 and is projected to reach USD 4.85 billion by 2023, growing at a Compound Annual Growth Rate (CAGR) of 5.7% during the forecast period. The base year for this study is 2017, and the forecast period is 2018–2023.

Objectives of the Study:

The key objective of the report is to define, describe, and forecast the Service Integration and Management market size by components (solutions and services), business solutions, technology solutions, organization size, verticals, and regions. The report provides detailed information on the major factors (drivers, restraints, opportunities, and challenges) influencing the growth of the market. The report forecasts the market size with respect to 5 major regions, namely, North America, Europe, Asia Pacific (APAC), Middle East and Africa (MEA), and Latin America. It strategically profiles key market players and comprehensively analyzes their core competencies. The report also tracks and analyzes competitive developments, such as partnerships, agreements, and collaborations; mergers and acquisitions; and new product developments, in the global SIAM market.

The research methodology used to estimate and forecast the Service Integration and Management market size begins with the collection and analysis of the data on key vendor revenues through secondary sources, including annual reports and press releases; investor presentations of companies; conferences and associations (itSMF UK Annual Conference and Exhibition 2017, Annual IT Service Management Conference 2017, FUSION 17 IT Service Management (ITSM) Conference); technology journals and certified publications; and articles from recognized authors, directories, and databases. The vendor offerings are taken into consideration to determine the market segmentations. The bottom-up procedure is employed to arrive at the overall market size of the SIAM market from the revenue of the key players and their market shares. The SIAM market expenditures across regions, along with the geographic split in various segments, are considered to arrive at the overall market size. After arriving at the overall market size, the total market is split into several segments and subsegments, which are then verified through primary research by conducting extensive interviews with key people, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), directors, and executives. The data triangulation and market breakdown procedures are employed to complete the overall market engineering process and arrive at the exact statistics for all segments and subsegments.

The figure below depicts the breakup of profiles of primary participants:

Service Integration and Management (SIAM) Market

To know about the assumptions considered for the study, download the pdf brochure

The Service Integration and Management market consists of vendors providing solutions and services, such as business solutions, technology solutions, advisory, implementation, and automation services to commercial clients across the globe.

Major players in the global Service Integration and Management market include IBM (US), Capgemini (France), HCL Technologies (India), DXC Technology (US), Atos (France), TCS (India), Wipro (India), Accenture (Ireland), Fujitsu (Japan), Mindtree (India), Oracle (US), NTT DATA (Japan), Quint Wellington Redwood (Netherlands), ServiceNow (US), and CGI (Canada). The other players include Cherwell (US), BAE Systems (UK), Infosys (India), Little Fish (England), Keysource (UK), Tieto (Finland), 4me (US), Data Ductus (Sweden), Sofigate (Finland), and Sopra Steria (France). They have adopted new product launches and partnerships, agreements, and collaborations as key growth strategies to improve their services, provide better solutions and associated services, and to expand their market reach.

Key Target Audience

  • SIAM providers
  • IT service providers
  • IT Service Management (ITSM) consultants
  • Governments
  • Consultancy firms and advisory firms
  • Regulatory agencies
  • Technology consultants
  • Application developers and aggregators

The study answers several questions for the stakeholders, primarily, which market segments to focus in the next 2 to 5 years for prioritizing efforts and investments.

Scope of the Report

The research report segments the Service Integration and Management market into the following submarkets:

By Component:

  • Solution
  • Services

By Solution:

  • Business solutions
  • Technology solutions

By Business Solutions:

  • Contract management
  • Governance, risk and control
  • Procurement
  • Auditing and invoicing

By Technology Solutions:

  • Applications
  • Infrastructure
  • Training and support

By Service:

  • Advisory
  • Implementation
  • Automation

By Organization Size:

  • Small and medium-sized enterprises
  • Large enterprises

By Vertical:

  • IT and Telecommunications
  • Banking, financial services and insurance
  • Retail
  • Manufacturing
  • Energy and Utilities
  • Transportation and Logistics
  • Others (Healthcare and Government)

By Region:

  • North America
  • Europe
  • APAC
  • MEA
  • Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Geographic Analysis

  • Further breakup of the North American market into the US and Canada
  • Further breakup of the European market into the UK, Germany, and France

Company Information

  • Detailed analysis and profiling of additional market players

Table of Contents

1 Introduction (Page No. - 17)
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
    1.4 Years Considered for the Study
    1.5 Currency Considered
    1.6 Stakeholders

2 Research Methodology (Page No. - 20)
    2.1 Research Data
           2.1.1 Secondary Data
           2.1.2 Primary Data
                    2.1.2.1 Breakdown of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 Market Size Estimation
    2.3 Research Assumptions
    2.4 Limitations

3 Executive Summary (Page No. - 27)

4 Premium Insights (Page No. - 31)
    4.1 Attractive Market Opportunities in the Service Integration and Management Market
    4.2 Market By Vertical and Region
    4.3 Market By Region
    4.4 Market Investment Scenario

5 Market Overview (Page No. - 34)
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
                    5.2.1.1 Increasing Complexities of Service Management
                    5.2.1.2 Growing Use of Cost-Effective Siam Framework
                    5.2.1.3 Increasing Demand for Multi-Vendor Outsourcing
           5.2.2 Restraints
                    5.2.2.1 Lack of Uniform Slas and Regulatory Compliances
           5.2.3 Opportunities
                    5.2.3.1 Growing Need for Aligning Management Strategies With Organizations’ Strategic Initiatives
                    5.2.3.2 Increasing Demand for Automation in Business Processes
           5.2.4 Challenges
                    5.2.4.1 Lack of Skills and Expertise
                    5.2.4.2 Reluctance in Adoption of New Technologies and Services

6 Service Integration and Management Market, By Component (Page No. - 38)
    6.1 Introduction
    6.2 Solutions
    6.3 Services

7 Market By Solution (Page No. - 42)
    7.1 Introduction
    7.2 Business Solutions
           7.2.1 Contract Management
           7.2.2 Governance, Risk, and Control
           7.2.3 Procurement
           7.2.4 Auditing and Invoicing
    7.3 Technology Solutions
           7.3.1 Application
                    7.3.1.1 Application Development
                    7.3.1.2 Application Testing
                    7.3.1.3 Application Lifecycle Management
           7.3.2 Infrastructure
                    7.3.2.1 Data Center
                    7.3.2.2 Security
                    7.3.2.3 Mobility
                    7.3.2.4 Network
           7.3.3 Training and Support

8 Service Integration and Management Market, By Service (Page No. - 56)
    8.1 Introduction
    8.2 Advisory
    8.3 Implementation
    8.4 Automation

9 Market By Organization Size (Page No. - 61)
    9.1 Introduction
    9.2 Small and Medium-Sized Enterprises
    9.3 Large Enterprises

10 Service Integration and Management Market, By Vertical (Page No. - 65)
     10.1 Introduction
     10.2 IT and Telecommunications
     10.3 Banking, Financial Services, and Insurance
     10.4 Retail
     10.5 Manufacturing
     10.6 Energy and Utilities
     10.7 Transportation and Logistics
     10.8 Others

11 Service Integration and Management Market, By Region (Page No. - 74)
     11.1 Introduction
     11.2 North America
     11.3 Europe
     11.4 Asia Pacific
     11.5 Middle East and Africa
     11.6 Latin America

12 Competitive Landscape (Page No. - 98)
     12.1 Overview
     12.2 Competitive Scenario
             12.2.1 New Product Launches and Product Enhancements
             12.2.2 Partnerships, Collaborations, and Agreements
             12.2.3 Mergers and Acquisitions

13 Company Profiles (Page No. - 102)
     13.1 IBM
(Business Overview, Solutions & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*
     13.2 HCL Technologies
     13.3 Sopra Steria
     13.4 Wipro
     13.5 Fujitsu
     13.6 Capgemini
     13.7 DXC Technology
     13.8 ATOS
     13.9 Mindtree
     13.10 Tieto
     13.11 Bae Systems
     13.12 Infosys
     13.13 Tata Consultancy Services
     13.14 Accenture
     13.15 Oracle
     13.16 Servicenow
     13.17 CGI
     13.18 NTT Data
     13.19 Sofigate
     13.20 Little Fish
     13.21 Keysource
     13.22 4ME
     13.23 Data Ductus
     13.24 Quint Wellington Redwood
     13.25 Cherwell

*Details on Business Overview, Solutions & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View Might Not Be Captured in Case of Unlisted Companies.

14 Appendix (Page No. - 149)
     14.1 Industry Experts
     14.2 Discussion Guide
     14.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
     14.4 Available Customizations
     14.5 Related Reports
     14.6 Author Details


List of Tables (89 Tables)

Table 1 Service Integration and Management Market Size and Growth Rate, 2016–2023 (USD Million, Y-O-Y %)
Table 2 Market Size By Component, 2016–2023 (USD Million)
Table 3 Solutions: Market Size By Region, 2016–2023 (USD Million)
Table 4 Services: Market Size By Region, 2016–2023 (USD Million)
Table 5 Service Integration and Management Market Size, By Solution, 2016–2023 (USD Million)
Table 6 Business Solutions: Market Size By Type, 2016–2023 (USD Million)
Table 7 Business Solutions: Market Size By Region, 2016–2023 (USD Million)
Table 8 Contract Management: Market Size By Region, 2016–2023 (USD Million)
Table 9 Governance, Risk, and Control: Market Size By Region, 2016–2023 (USD Million)
Table 10 Procurement: Service Integration and Management Market Size, By Region, 2016–2023 (USD Million)
Table 11 Auditing and Invoicing: Market Size By Region, 2016–2023 (USD Million)
Table 12 Technology Solutions: Market Size By Type, 2016–2023 (USD Million)
Table 13 Technology Solutions: Market Size By Region, 2016–2023 (USD Million)
Table 14 Application: Market Size By Type, 2016–2023 (USD Million)
Table 15 Application: Market Size By Region, 2016–2023 (USD Million)
Table 16 Application Development: Market Size By Region, 2016–2023 (USD Million)
Table 17 Application Testing: Market Size By Region, 2016–2023 (USD Million)
Table 18 Application Lifecycle Management: Service Integration and Management Market Size, By Region, 2016–2023 (USD Million)
Table 19 Infrastructure: Market Size By Type, 2016–2023 (USD Million)
Table 20 Infrastructure: Market Size By Region, 2016–2023 (USD Million)
Table 21 Data Center: Market Size By Region, 2016–2023 (USD Million)
Table 22 Security: Market Size By Region, 2016–2023 (USD Million)
Table 23 Mobility: Market Size By Region, 2016–2023 (USD Million)
Table 24 Network: Market Size By Region, 2016–2023 (USD Million)
Table 25 Training and Support: Market Size By Region, 2016–2023 (USD Million)
Table 26 Service Integration and Management Market Size, By Service, 2016–2023 (USD Million)
Table 27 Advisory: Market Size By Region, 2016–2023 (USD Million)
Table 28 Implementation: Market Size By Region, 2016–2023 (USD Million)
Table 29 Automation: Market Size By Region, 2016–2023 (USD Million)
Table 30 Service Integration and Management Market Size, By Organization Size, 2016–2023 (USD Million)
Table 31 Small and Medium-Sized Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 32 Large Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 33 Service Integration and Management Market Size, By Vertical, 2016–2023 (USD Million)
Table 34 IT and Telecommunications: Market Size By Region, 2016–2023 (USD Million)
Table 35 Banking, Financial Services, and Insurance: Market Size By Region, 2016–2023 (USD Million)
Table 36 Retail: Market Size By Region, 2016–2023 (USD Million)
Table 37 Manufacturing: Market Size By Region, 2016–2023 (USD Million)
Table 38 Energy and Utilities: Market Size By Region, 2016–2023 (USD Million)
Table 39 Transportation and Logistics: Market Size By Region, 2016–2023 (USD Million)
Table 40 Others: Market Size By Region, 2016–2023 (USD Million)
Table 41 Service Integration and Management Market Size, By Region, 2016–2023 (USD Million)
Table 42 North America: Market Size By Component, 2016–2023 (USD Million)
Table 43 North America: Market Size By Solution, 2016–2023 (USD Million)
Table 44 North America: Market SizeBy Business Solution, 2016–2023 (USD Million)
Table 45 North America: Market Size By Technology Solution, 2016–2023 (USD Million)
Table 46 North America: Market Size By Application, 2016–2023 (USD Million)
Table 47 North America: Market Size By Infrastructure, 2016–2023 (USD Million)
Table 48 North America: Market Size By Service, 2016–2023 (USD Million)
Table 49 North America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 50 North America: Market Size By Vertical, 2016–2023 (USD Million)
Table 51 Europe: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
Table 52 Europe: Market Size By Solution, 2016–2023 (USD Million)
Table 53 Europe: Market Size By Business Solution, 2016–2023 (USD Million)
Table 54 Europe: Market Size By Technology Solution, 2016–2023 (USD Million)
Table 55 Europe: Market Size By Application, 2016–2023 (USD Million)
Table 56 Europe: Market Size By Infrastructure, 2016–2023 (USD Million)
Table 57 Europe: Market Size By Service, 2016–2023 (USD Million)
Table 58 Europe: Market Size By Organization Size, 2016–2023 (USD Million)
Table 59 Europe: Market Size By Vertical, 2016–2023 (USD Million)
Table 60 Asia Pacific: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
Table 61 Asia Pacific: Market Size By Solution, 2016–2023 (USD Million)
Table 62 Asia Pacific: Market Size By Business Solution, 2016–2023 (USD Million)
Table 63 Asia Pacific: Market Size By Technology Solution, 2016–2023 (USD Million)
Table 64 Asia Pacific: Market Size By Application, 2016–2023 (USD Million)
Table 65 Asia Pacific: Market Size By Infrastructure, 2016–2023 (USD Million)
Table 66 Asia Pacific: Market Size By Service, 2016–2023 (USD Million)
Table 67 Asia Pacific: Market Size By Organization Size, 2016–2023 (USD Million)
Table 68 Asia Pacific: Market Size By Vertical, 2016–2023 (USD Million)
Table 69 Middle East and Africa: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
Table 70 Middle East and Africa: Market Size By Solution, 2016–2023 (USD Million)
Table 71 Middle East and Africa: Market Size By Business Solution, 2016–2023 (USD Million)
Table 72 Middle East and Africa: Market Size By Technology Solution, 2016–2023 (USD Million)
Table 73 Middle East and Africa: Market Size By Application, 2016–2023 (USD Million)
Table 74 Middle East and Africa: Market Size By Infrastructure, 2016–2023 (USD Million)
Table 75 Middle East and Africa: Market Size By Service, 2016–2023 (USD Million)
Table 76 Middle East and Africa: Market Size By Organization Size, 2016–2023 (USD Million)
Table 77 Middle East and Africa: Market Size By Vertical, 2016–2023 (USD Million)
Table 78 Latin America: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
Table 79 Latin America: Market Size By Solution, 2016–2023 (USD Million)
Table 80 Latin America: Market Size By Business Solution, 2016–2023 (USD Million)
Table 81 Latin America: Market Size By Technology Solution, 2016–2023 (USD Million)
Table 82 Latin America: Market Size By Application, 2016–2023 (USD Million)
Table 83 Latin America: Market Size By Infrastructure, 2016–2023 (USD Million)
Table 84 Latin America: Market Size By Service, 2016–2023 (USD Million)
Table 85 Latin America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 86 Latin America: Market Size By Vertical, 2016–2023 (USD Million)
Table 87 New Product Launches and Product Enhancements, 2016–2018
Table 88 Partnerships, Collaborations, and Agreements, 2015–2018
Table 89 Mergers and Acquisitions, 2017–2018


List of Figures (52 Figures)

Figure 1 Service Integration and Management Market Segmentation
Figure 2 Market Research Design
Figure 3 Breakdown of Primary Interviews: By Company, Designation, and Region
Figure 4 Data Triangulation
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Service Integration and Management Market: Research Assumptions
Figure 8 Market Top 3 Segments, 2018
Figure 9 Market By Organization Size, 2018
Figure 10 Growing Use of Cost-Effective Siam Framework and Increasing Demand for Multi-Vendor Outsourcing are Expected to Drive the Growth of the Siam Market
Figure 11 Manufacturing Vertical and North America are Estimated to Hold the Largest Market Shares in 2018
Figure 12 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 13 Asia Pacific is Expected to Emerge as the Best Market for Investments Over the Next 5 Years
Figure 14 Service Integration and Management Market: Drivers, Restraints, Opportunities, and Challenges
Figure 15 Solutions Segment is Expected to Account for the Larger Market Size During the Forecast Period
Figure 16 Services Segment in North America is Expected to Account for the Largest Market Size During the Forecast Period
Figure 17 Technology Solutions Segment is Expected to Account for the Larger Market Size During the Forecast Period
Figure 18 Implementation Segment is Expected to Account for the Largest Market Size During the Forecast Period
Figure 19 North America is Expected to Account for the Largest Market Size in the Automation Segment During the Forecast Period
Figure 20 Large Enterprises Segment is Expected to Account for the Larger Market Size During the Forecast Period
Figure 21 North America is Expected to Dominate the Large Enterprises Segment During the Forecast Period
Figure 22 Manufacturing Vertical is Expected to Account for the Largest Market Size During the Forecast Period
Figure 23 Asia Pacific is Expected to Register the Highest CAGR in the Manufacturing Vertical During the Forecast Period
Figure 24 Asia Pacific is Expected to Be the Fastest-Growing Region During the Forecast Period
Figure 25 North America: Market Snapshot
Figure 26 Solutions Segment is Expected to Account for the Larger Market Size in North America During the Forecast Period
Figure 27 Asia Pacific: Market Snapshot
Figure 28 Technology Solutions Segment is Expected to Account for the Larger Market Size in Asia Pacific During the Forecast Period
Figure 29 Key Developments By the Leading Players in the Service Integration and Management Market During 2016–2018
Figure 30 IBM: Company Snapshot
Figure 31 IBM: SWOT Analysis
Figure 32 HCL Technologies: Company Snapshot
Figure 33 HCL Technologies: SWOT Analysis
Figure 34 Sopra Steria: Company Snapshot
Figure 35 Sopra Steria: SWOT Analysis
Figure 36 Wipro: Company Snapshot
Figure 37 Wipro: SWOT Analysis
Figure 38 Fujitsu: Company Snapshot
Figure 39 Fujitsu: SWOT Analysis
Figure 40 Capgemini: Company Snapshot
Figure 41 DXC Technology: Company Snapshot
Figure 42 ATOS: Company Snapshot
Figure 43 Mindtree: Company Snapshot
Figure 44 Tieto: Company Snapshot
Figure 45 Bae Systems: Company Snapshot
Figure 46 Infosys: Company Snapshot
Figure 47 Tata Consultancy Services: Company Snapshot
Figure 48 Accenture: Company Snapshot
Figure 49 Oracle: Company Snapshot
Figure 50 Servicenow: Company Snapshot
Figure 51 CGI: Company Snapshot
Figure 52 NTT Data: Company Snapshot

MarketsandMarkets expects the global Service Integration and Management (SIAM) market size to grow from USD 3.67 billion in 2018 to USD 4.85 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 5.7% during the forecast period.

The report segments the Service Integration and Management market by components (solutions and services), business solutions, technology solutions, organization size, verticals, and regions.

The SIAM model is gaining traction as it is instrumental in managing and integrating multiple service vendors to provide a single business-facing IT organization. SIAM solutions and their associated services enable enterprises to focus on business outcomes, instead of IT service management challenges. Moreover, they help enterprises increase IT effectiveness and efficiency by overseeing the integration issues of governance, risk and planning, enterprise planning and programs, service management and delivery, service performance management, relationship management, and contract and compliance management.

The solutions segment of Service Integration and Management market includes business solutions and technology solutions. SIAM solutions help in reducing IT operational costs and risks, controlling ecosystems of service providers, enabling enterprises to shorten time-to-market and enhance value, and efficiently and effectively increasing flexibility and boosting business operations and performance. The overall services segment is expected to play a vital role in the market growth and is broadly categorized into 3 segments: advisory, implementation, and automation.

The organization size segment comprises Small and Medium-sized Enterprises (SMEs) and large enterprises. The large enterprises segment is expected to hold a significant share. SIAM solutions enable enterprises to increase IT effectiveness and efficiency by managing the integration issues of governance, risk and planning, enterprise planning and programs, services management and delivery, services performance management, relationship management, and contract and compliance management. The verticals segment includes IT and telecom, Banking, Financial Services, and Insurance (BFSI), retail, manufacturing, energy and utilities, transportation and logistics, and others (healthcare and government). The manufacturing, IT and telecommunications, and BFSI verticals are the large adopters of SIAM solutions and associated services.

Service Integration and Management (SIAM) Market

North America is estimated to hold the largest market size in 2018, whereas APAC is projected to grow at the highest CAGR in the global SIAM market as the region is witnessing the increasing adoption of new technologies, and APAC organizations are rapidly adopting SIAM solutions to enhance their overall operational efficiency and reduce operational costs. Moreover, APAC has always been a lucrative market for SIAM solution vendors.

Lack of uniform Service-Level Agreements (SLAs) and regulatory compliances could restrain the growth of global Service Integration and Management market.

The study measures and evaluates key offerings and strategies of the major market vendors, including IBM (US), Capgemini (France), HCL Technologies (India), DXC Technology (US), Atos (France), TCS (India), Wipro (India), Accenture (Ireland), Fujitsu (Japan), Mindtree (India), Oracle (US), NTT DATA (Japan), Quint Wellington Redwood (Netherlands), ServiceNow (US), and CGI (Canada). The other players include Cherwell (US), BAE Systems (UK), Infosys (India), Little Fish (England), Keysource (UK), Tieto (Finland), 4me (US), Data Ductus (Sweden), Sofigate (Finland), and Sopra Steria (France). These companies offer SIAM solutions and associated services to commercial clients across regions.

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