Service Integration and Management Market

Service Integration and Management Market by Component (Solutions & Services), Solution (Business & Technology), Service (Implementation, Advisory), Organization Size, Vertical (IT & Telecommunications, Manufacturing), and Region - Global Forecast to 2023

Report Code: TC 5090 Aug, 2018, by marketsandmarkets.com
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[158 Pages Report] MarketsandMarkets expects the global Service Integration and Management (SIAM) market size to grow from USD 3.7 billion in 2018 to USD 4.9 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 5.7% during the forecast period. Major growth drivers for the market include increasing complexities of service management and a growing demand for multi-vendor outsourcing.

Service Integration and Management (SIAM) Market

Infrastructure technology solution segment to hold a larger market size during the forecast period

The infrastructure segment is considered a mature technology solution, as IT enterprises have a well-established IT operations unit setup. The implementation of the infrastructure solution has increased, owing to a growing number of advanced technologies, an increasing need to automate business processes, and a high focus on productivity. The segment plays a critical role in business transformation, as it provides essential infrastructure, including network and mobility to enterprises for resisting competently in case of heterogeneous and complex dynamic requirements of commercial customers.

Governance, risk, and control business solution to grow at the highest CAGR during the forecast period

The governance, risk, and control solution enables enterprises to manage and monitor their operational and technical activities adhering to regulations and compliances. The solution enables a service integration company to enhance its decision-making process through better performance analysis of technicians. The solution is expected to grow significantly, as it helps reduce the risk that could interrupt the business operations by getting instant status on the installed products, warranty expiry dates, and delayed tasks.

North America to hold the largest market size during the forecast period

North America is projected to hold the largest market size and continue to dominate the global SIAM market during the forecast period. Major growth factors for the market in the region include the early and increasing adoption of cloud, commoditization of IT operations, and progression of third-party platforms, such as social, mobile, analytics, and IoT. As several companies based in the US are expanding their presence across the globe, they need to outsource several of its services to provide effective and efficient services to their global clients. The need for outsourcing of services has led them to adopt SIAM solutions to manage multiple vendors. Hence, many vendors in North America aim to provide SIAM solutions as an integral part of their system with enhanced mobility.

Service Integration and Management (SIAM) Market

North America is estimated to hold the largest market size in 2018, whereas APAC is projected to grow at the highest CAGR in the global SIAM market as the region is witnessing the increasing adoption of new technologies, and APAC organizations are rapidly adopting SIAM solutions to enhance their overall operational efficiency and reduce operational costs. Moreover, APAC has always been a lucrative market for SIAM solution vendors.

Service Integration and Management (SIAM) Market

Key Service Integration and Management Market Players

IBM (US), Capgemini (France), HCL Technologies (India), DXC Technology (US), Atos (France), TCS (India), Wipro (India), Accenture (Ireland), Fujitsu (Japan), Mindtree (India), Oracle (US), NTT DATA (Japan), Quint Wellington Redwood (Netherlands), ServiceNow (US), and CGI (Canada). Other players include Cherwell (US), BAE Systems (UK), Infosys (India), Little Fish (England), Keysource (UK), Tieto (Finland), 4me (US), Data Ductus (Sweden), Sofigate (Finland), and Sopra Steria (France).

Key Market Dynamics in Service Integration and Management Market

Increasing complexities of service management

Owing to the increasing computing needs, the size and complexities of IT infrastructure are growing rapidly. These needs are fulfilled by bigger and better network, and server and storage equipment. Relying on integrated service providers for various business requirements is economical, and results in delivering quality services. The increasing number of service providers has helped increase the benchmark of qualitative services and growing competition favorably helped the market grow. With a large number of service providers, the need to efficiently manage all services has gained significant importance. Today, most of the service integrations in organizations are carried out internally, resulting in disproportionate growth of IT departments. For this reason, many clients prefer a single vendor to efficiently manage their outsourced services. Service integration enables enterprises to focus on their core business activities, and save their infrastructural and operational costs by optimally using the resources at disposal. With an increase in the complexities of technology solutions, most of the organizations look for better tools and applications to automate event correlation, and remediate and monitor their performance. These tools and applications help them improve uptime, increase efficiency, and enable smooth transition from old equipment to new systems.

Lack of uniform SLAs and regulatory compliances

SLAs are an integral part of IT vendor contracts. They are essential for providing effective service provision and setting boundaries and expectations. Additionally, they provide the basis for managing relationships and agreements between service providers and customers for services to be delivered. On account of the absence of non-standard SLAs, businesses are being forced to compromise their profit margins, which leads to unpredictable complexities. Vendors tend to follow and negotiate SLAs based on their own standards. Due to the absence of SLAs, vendors show that they are meeting their standards, but businesses face disappointing support from their IT systems. The SIAM model acts as an orchestrator across the IT supply chain for managing incidents; the incidents are prioritized by involving parties and their ITSM suite in different categories, which require data mapping between the parties. This requires extensive alignment and conceptual work, leading to the setup phases of 18-24 months. On the other side, enterprises are forced to adhere to strict compliances that compromise their profit margins. In the case of IT service integration, service management enterprises ensure IT organizations manage critical IT operations involving sensitive business information and remain profitable while meeting strict compliance requirements.

Service Integration and Management Market: Research Design

Service Integration and Management (SIAM) Market

Scope of the report:

Report Metrics

Details

Market size available for years

2016–2023

Base year considered

2017

Forecast period

2018–2023

Forecast units

Value (USD)

Segments covered

Component (solution and services), Solution (Business Solution and Technology Solution), Business Solutions (Contract management, Governance, risk and control, Procurement, and Auditing and invoicing), Technology Solutions (Applications, Infrastructure, and Training and support), Services (Advisory, Implementation, and Automation), Organization Size (Small and medium-sized enterprises, and Large enterprises), Vertical (IT and Telecommunications, Banking, financial services and insurance, Retail, Manufacturing, Energy and Utilities, Transportation and Logistics, and Others (Healthcare and Government))

Geographies covered

North America, APAC, Europe, Middle East and Africa, and Latin America

Companies covered

IBM (US), Capgemini (France), HCL Technologies (India), DXC Technology (US), and Atos (France), TCS (India), Wipro (India), Accenture (Ireland), Fujitsu (Japan), Mindtree (India), Oracle (US), NTT DATA (Japan), Quint Wellington Redwood (Netherlands), ServiceNow (US), and CGI (Canada). Other players include Cherwell (US), BAE Systems (UK), Infosys (India), Little Fish (England), Keysource (UK), Tieto (Finland), 4me (US), Data Ductus (Sweden), Sofigate (Finland), and Sopra Steria (France).

The research report segments the SIAM market into the following submarkets:

By component:

  • Solution
  • Services

By solution:

  • Business solutions
  • Technology solutions

By business solutions:

  • Contract management
  • Governance, risk and control
  • Procurement
  • Auditing and invoicing

By technology solutions:

  • Applications
  • Infrastructure
  • Training and support

By service:

  • Advisory
  • Implementation
  • Automation

By organization size:

  • Small and medium-sized enterprises
  • Large enterprises

By vertical:

  • IT and Telecommunications
  • Banking, financial services and insurance
  • Retail
  • Manufacturing
  • Energy and Utilities
  • Transportation and Logistics
  • Others (Healthcare and Government)

By region:

  • North America
  • Europe
  • APAC
  • MEA
  • Latin America

Recent Developments

  • In June 2018, IBM released an updated IBM Cloud Private application platform. This updated platform is compatible to run enterprises’ Cloud Managed Service (CMS).
  • In June 2018, HCL Technologies partnered with Nokia. As per this partnership, HCL would help transform and modernize Nokia’s IT infrastructure and application landscape.
  • In May 2018, Sopra Steria acquired BLUECARAT, a German firm that provides strategic IT consulting, agility, cyber/IT security, and API management. The acquisition would support Sopra Steria’s position in the German market and provide its local subsidiary with further growth opportunities and access to major strategic accounts.

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Company Information

  • Detailed analysis and profiling of additional market players

To speak to our analyst for a discussion on the above findings, click Speak to Analyst

Table of Contents

1 Introduction  
    1.1 Objectives of the Study
    1.2 Market Definition
    1.3 Market Scope
    1.4 Years Considered for the Study
    1.5 Currency Considered
    1.6 Stakeholders

2 Research Methodology  
    2.1 Research Data
           2.2.1 Secondary Data
           2.2.2 Primary Data
                    2.1.2.1 Breakdown of Primaries
                    2.1.2.2 Key Industry Insights
    2.2 Market Size Estimation
    2.3 Research Assumptions
    2.4 Limitations

3 Executive Summary

4 Premium Insights 
    4.1 Attractive Market Opportunities in the Service Integration and Management Market
    4.2 Market By Vertical and Region
    4.3 Market By Region
    4.4 Market Investment Scenario

5 Market  Market Overview (Page No. - 34)
    5.1 Introduction
    5.2 Market Dynamics
           5.2.1 Drivers
                    5.2.1.1 Increasing Complexities of Service Management
                    5.2.1.2 Growing Use of Cost-Effective Siam Framework
                    5.2.1.3 Increasing Demand for Multi-Vendor Outsourcing
           5.2.2 Restraints
                    5.2.2.1 Lack of Uniform Slas and Regulatory Compliances
           5.2.3 Opportunities
                    5.2.3.1 Growing Need for Aligning Management Strategies With Organizations’ Strategic Initiatives
                    5.2.3.2                       Increasing Demand for Automation in Business Processes
           5.2.4 Challenges
                    5.2.4.1 Lack of Skills and Expertise
                    5.2.4.2 Reluctance in Adoption of New Technologies and Services

6  Service Integration and Management Market, By Component 
    6.1 Introduction
    6.2 Market Estimates and Forecasts, By Type 2016 - 2023 (USD Million)
    6.3 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
    6.4 Solutions
           6.4.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
    6.5 Services
           6.5.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)

7 Service Integration and Management Market, By Solution 
    7.1 Introduction
    7.2 Business Solutions
           7.2.1 Market Estimates and Forecasts, By Type 2016 - 2023 (USD Million)
           7.2.2 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
           7.2.3 Contract Management
                    7.2.3.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
           7.2.4 Governance, Risk, and Control
                    7.2.4.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
           7.2.5 Procurement
                    7.2.5.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
           7.2.6 Auditing and Invoicing
                    7.2.5.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
    7.3      Technology Solutions
           7.3.1 Market Estimates and Forecasts, By Type 2016 - 2023 (USD Million)
           7.3.2 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
           7.3.3 Application
                    7.3.3.1 Market Estimates and Forecasts, By Type 2016 - 2023 (USD Million)
                    7.3.3.2 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
                    7.3.3.3 Application Development
                               7.3.3.3.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
                    7.3.3.4 Application Testing
                               7.3.3.4.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
                    7.3.3.5 Application Lifecycle Management
                               7.3.3.5.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
           7.3.4 Infrastructure
                    7.3.4.1 Market Estimates and Forecasts, By Type 2016 - 2023 (USD Million)
                    7.3.4.2 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
                    7.3.4.3 Data Center
                               7.3.4.3.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
                    7.3.4.4 Security
                               7.3.4.4.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
                    7.3.4.5 Mobility
                               7.3.4.5.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
                    7.3.4.6 Network
                               7.3.4.6.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
                    7.3.4.7 Training and Support
                               7.3.4.7.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)

8  Service Integration and Management Market, By Service 
    8.1 Introduction
    8.2 Market Estimates and Forecasts, By Type 2016 - 2023 (USD Million)
    8.3 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
    8.4 Advisory
           8.4.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
    8.5 Implementation
           8.5.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
    8.6 Automation
           8.6.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)

9  Market By Organization Size 
    9.1 Introduction
    9.2 Market Estimates and Forecasts, By Type 2016 - 2023 (USD Million)
    9.3 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
    9.4 Small and Medium-Sized Enterprises
           9.4.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
    9.5 Large Enterprises
           9.5.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)

10  Service Integration and Management Market, By Vertical 
     10.1 Introduction
     10.2 Market Estimates and Forecasts, By Type 2016 - 2023 (USD Million)
     10.3 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
     10.4 IT and Telecommunications
             10.4.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
     10.5 Banking, Financial Services, and Insurance
             10.5.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
     10.6 Retail
             10.6.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
     10.7 Manufacturing
             10.7.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
     10.8 Energy and Utilities
             10.8.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
     10.9 Transportation and Logistics
             10.9.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)
     10.10 Others
               10.10.1 Market Estimates and Forecasts, By Region, 2016 - 2023 (USD Million)

11  Service Integration and Management Market, By Region
     11.1 Introduction
     11.2 North America
             11.2.1 North America: Market Size By Component, 2016–2023 (USD Million)
             11.2.2 North America: Market Size By Solution, 2016–2023 (USD Million)
             11.2.3 North America: Market Size By Business Solution, 2016–2023 (USD Million)
             11.2.4 North America: Market Size By Technology Solution, 2016–2023 (USD Million)
             11.2.5 North America: Market Size By Application, 2016–2023 (USD Million)
             11.2.6 North America: Market Size By Infrastructure, 2016–2023 (USD Million)
             11.2.7 North America: Market Size By Service, 2016–2023 (USD Million)
             11.2.8 North America: Market Size By Organization Size, 2016–2023 (USD Million)
             11.2.9 North America: Market Size By Vertical, 2016–2023 (USD Million)
             11.2.10 North America: Market Size By Country 2016–2023 (USD Million)
                        11.2.10.1 US
                        11.2.10.2 Canada
     11.3 Europe
             11.3.1 Europe: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
             11.3.2 Europe: Market Size By Solution, 2016–2023 (USD Million)
             11.3.3 Europe: Market Size By Business Solution, 2016–2023 (USD Million)
             11.3.4 Europe: Market Size By Technology Solution, 2016–2023 (USD Million)
             11.3.5 Europe: Market Size By Application, 2016–2023 (USD Million)
             11.3.6 Europe: Market Size By Infrastructure, 2016–2023 (USD Million)
             11.3.7 Europe: Market Size By Service, 2016–2023 (USD Million)
             11.3.8 Europe: Market Size By Organization Size, 2016–2023 (USD Million)
             11.3.9 Europe: Market Size By Vertical, 2016–2023 (USD Million)
             11.3.10 Europe: Market Size By Country, 2016–2023 (USD Million)
                        11.3.10.1 UK
                        11.3.10.2 Germany
                        11.3.10.3 Rest of Europe
     11.4 Asia Pacific
             11.4.1 Asia Pacific: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
             11.4.2 Asia Pacific: Market Size By Solution, 2016–2023 (USD Million)
             11.4.3 Asia Pacific: Market Size By Business Solution, 2016–2023 (USD Million)
             11.4.4 Asia Pacific: Market Size By Technology Solution, 2016–2023 (USD Million)
             11.4.5 Asia Pacific: Market Size By Application, 2016–2023 (USD Million)
             11.4.6 Asia Pacific: Market Size By Infrastructure, 2016–2023 (USD Million)
             11.4.7 Asia Pacific: Market Size By Service, 2016–2023 (USD Million)
             11.4.8 Asia Pacific: Market Size By Organization Size, 2016–2023 (USD Million)
             11.4.9 Asia Pacific: Market Size By Vertical, 2016–2023 (USD Million)
     11.5 Middle East and Africa
             11.5.1 Middle East and Africa: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
             11.5.2 Middle East and Africa: Market Size By Solution, 2016–2023 (USD Million)
             11.5.3 Middle East and Africa: Market Size By Business Solution, 2016–2023 (USD Million)
             11.5.4 Middle East and Africa: Market Size By Technology Solution, 2016–2023 (USD Million)
             11.5.5 Middle East and Africa: Market Size By Application, 2016–2023 (USD Million)
             11.5.6 Middle East and Africa: Market Size By Infrastructure, 2016–2023 (USD Million)
             11.5.7 Middle East and Africa: Market Size By Service, 2016–2023 (USD Million)
             11.5.8 Middle East and Africa: Market Size By Organization Size, 2016–2023 (USD Million)
             11.5.9 Middle East and Africa: Market Size By Vertical, 2016–2023 (USD Million)
     11.6 Latin America
             11.6.1 Latin America: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
             11.6.2 Latin America: Market Size By Solution, 2016–2023 (USD Million)
             11.6.3 Latin America: Market Size By Business Solution, 2016–2023 (USD Million)
             11.6.4 Latin America: Market Size By Technology Solution, 2016–2023 (USD Million)
             11.6.5 Latin America: Market Size By Application, 2016–2023 (USD Million)
             11.6.6 Latin America: Market Size By Infrastructure, 2016–2023 (USD Million)
             11.6.7 Latin America: Market Size By Service, 2016–2023 (USD Million)
             11.6.8 Latin America: Market Size By Organization Size, 2016–2023 (USD Million)
             11.6.9 Latin America: Market Size By Vertical, 2016–2023 (USD Million)

12  Competitive Landscape 
     12.1 Overview
     12.2 Competitive Scenario
               12.2.1 New Product Launches and Product Enhancements
               12.2.2 Partnerships, Collaborations, and Agreements
     12.2 Mergers and Acquisitions

13  Company Profiles 
     13.1 IBM
             13.1.1 Business Overview
             13.1.2 Solutions and Services Offered
             13.1.3 Recent Developments
             13.1.4 SWOT Analysis
             13.1.5 MnM View
     13.2 HCL Technologies
             13.2.1 Business Overview
             13.2.2 Solutions and Services Offered
             13.2.3 Recent Developments
             13.2.4 SWOT Analysis
             13.2.5 MnM View
     13.3 Sopra Steria
             13.3.1 Business Overview
             13.3.2 Solutions and Services Offered
             13.3.3 Recent Developments
             13.3.4 SWOT Analysis
             13.3.5 MnM View
     13.4 Wipro
             13.4.1 Business Overview
             13.4.2 Solutions Offered
             13.4.3 Recent Developments
             13.4.4 SWOT Analysis
             13.4.5 MnM View
     13.5 Fujitsu
             13.5.1 Business Overview
             13.5.2 Solutions Offered
             13.5.3 Recent Developments
             13.5.4 SWOT Analysis
             13.5.5 MnM View
     13.6 Capgemini
     13.7 DXC Technology
     13.8 ATOS
     13.9 Mindtree
     13.10 Tieto
     13.11 BAE Systems
     13.12 Infosys
     13.13 Tata Consultancy Services
     13.14 Accenture
     13.15 Oracle
     13.16 Servicenow
     13.17 CGI
     13.18 NTT Data
     13.19 Sofigate
     13.20 Little Fish
     13.21 Keysource
     13.22 4ME
     13.23 Data Ductus
     13.24 Quint Wellington Redwood
     13.25 Cherwell

14  Appendix 
     14.1 Industry Experts
     14.2 Discussion Guide
     14.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
     14.4 Available Customizations
     14.5 Related Reports
     14.6 Author Details


List of Tables (136 Tables)


Table 1 Service Integration and Management Market Size and Growth Rate, 2016–2023 (USD Million, Y-O-Y %)
Table 2 Market Size By Component, 2016–2023 (USD Million)
Table 3  Solutions: Market Size By Region, 2016–2023 (USD Million)
Table 4 Services: Market Size By Region, 2016–2023 (USD Million)
Table 5 Service Integration and Management Market Size, By Solution, 2016–2023 (USD Million)
Table 6 Business Solutions: Market Size By Type, 2016–2023 (USD Million)
Table 7 Business Solutions: Market Size By Region, 2016–2023 (USD Million)
Table 8 Contract Management: Market Size By Region, 2016–2023 (USD Million)
Table 9 Governance, Risk, and Control: Market Size By Region, 2016–2023 (USD Million)
Table 10 Procurement: Service Integration and Management Market Size, By Region, 2016–2023 (USD Million)
Table 11 Auditing and Invoicing: Market Size By Region, 2016–2023 (USD Million)
Table 12 Technology Solutions: Market Size By Type, 2016–2023 (USD Million)
Table 13 Technology Solutions: Market Size By Region, 2016–2023 (USD Million)
Table 14 Application: Market Size By Type, 2016–2023 (USD Million)
Table 15 Application: Market Size By Region, 2016–2023 (USD Million)
Table 16 Application Development: Market Size By Region, 2016–2023 (USD Million)
Table 17 Application Testing: Market Size By Region, 2016–2023 (USD Million)
Table 18 Application Lifecycle Management: Service Integration and Management Market Size, By Region, 2016–2023 (USD Million)
Table 19 Infrastructure: Market Size By Type, 2016–2023 (USD Million)
Table 20 Infrastructure: Market Size By Region, 2016–2023 (USD Million)
Table 21 Data Center: Market Size By Region, 2016–2023 (USD Million)
Table 22 Security: Market Size By Region, 2016–2023 (USD Million)
Table 23 Mobility: Market Size By Region, 2016–2023 (USD Million)
Table 24 Network: Market Size By Region, 2016–2023 (USD Million)
Table 25 Training and Support: Market Size By Region, 2016–2023 (USD Million)
Table 26 Service Integration and Management Market Size, By Service, 2016–2023 (USD Million)
Table 27 Advisory: Market Size By Region, 2016–2023 (USD Million)
Table 28 Implementation: Market Size By Region, 2016–2023 (USD Million)
Table 29 Automation: Market Size By Region, 2016–2023 (USD Million)
Table 30 Service Integration and Management Market Size, By Organization Size, 2016–2023 (USD Million)
Table 31 Small and Medium-Sized Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 32 Large Enterprises: Market Size By Region, 2016–2023 (USD Million)
Table 33 Service Integration and Management Market Size, By Vertical, 2016–2023 (USD Million)
Table 34 IT and Telecommunications: Market Size By Region, 2016–2023 (USD Million)
Table 35 Banking, Financial Services, and Insurance: Market Size By Region, 2016–2023 (USD Million)
Table 36 Retail: Market Size By Region, 2016–2023 (USD Million)
Table 37 Manufacturing: Market Size By Region, 2016–2023 (USD Million)
Table 38 Energy and Utilities: Market Size By Region, 2016–2023 (USD Million)
Table 39 Transportation and Logistics: Market Size By Region, 2016–2023 (USD Million)
Table 40 Others: Market Size By Region, 2016–2023 (USD Million)
Table 41 Service Integration and Management Market Size, By Region, 2016–2023 (USD Million)
Table 42 North America: Market Size By Component, 2016–2023 (USD Million)
Table 43 North America: Market Size By Solution, 2016–2023 (USD Million)
Table 44 North America: Market Size By Business Solution, 2016–2023 (USD Million)
Table 45 North America: Market Size By Technology Solution, 2016–2023 (USD Million)
Table 46 North America: Market Size By Application, 2016–2023 (USD Million)
Table 47 North America: Market Size By Infrastructure, 2016–2023 (USD Million)
Table 48 North America: Market Size By Service, 2016–2023 (USD Million)
Table 49 North America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 50 North America: Market Size By Vertical, 2016–2023 (USD Million)
Table 51 North America: Market Size By Country, 2016–2023 (USD Million)
Table 52 United States: Market Size By Component, 2016–2023 (USD Million)
Table 53 United States: Market Size By Solution, 2016–2023 (USD Million)
Table 54 United States: Market Size By Business Solution, 2016–2023 (USD Million)
Table 55 United States: Market Size By Technology Solution, 2016–2023 (USD Million)
Table 56 United States: Market Size By Application, 2016–2023 (USD Million)
Table 57 United States: Market Size By Infrastructure, 2016–2023 (USD Million)
Table 58 United States: Market Size By Service, 2016–2023 (USD Million)
Table 59 United States: Market Size By Organization Size, 2016–2023 (USD Million)
Table 60 United States: Market Size By Vertical, 2016–2023 (USD Million)
Table 61 Canada: Market Size By Component, 2016–2023 (USD Million)
Table 62 Canada: Market Size By Solution, 2016–2023 (USD Million)
Table 63 Canada: Market Size By Business Solution, 2016–2023 (USD Million)
Table 64 Canada: Market Size By Technology Solution, 2016–2023 (USD Million)
Table 65 Canada: Market Size By Application, 2016–2023 (USD Million)
Table 66 Canada: Market Size By Infrastructure, 2016–2023 (USD Million)
Table 67 Canada: Market Size By Service, 2016–2023 (USD Million)
Table 68 Canada: Market Size By Organization Size, 2016–2023 (USD Million)
Table 69 Canada: Market Size By Vertical, 2016–2023 (USD Million)
Table 70 Europe: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
Table 71 Europe: Market Size By Solution, 2016–2023 (USD Million)
Table 72 Europe: Market Size By Business Solution, 2016–2023 (USD Million)
Table 73 Europe: Market Size By Technology Solution, 2016–2023 (USD Million)
Table 74 Europe: Market Size By Application, 2016–2023 (USD Million)
Table 75 Europe: Market Size By Infrastructure, 2016–2023 (USD Million)
Table 76 Europe: Market Size By Service, 2016–2023 (USD Million)
Table 77 Europe: Market Size By Organization Size, 2016–2023 (USD Million)
Table 78 Europe: Market Size By Vertical, 2016–2023 (USD Million)
Table 79 Europe: Market Size By Country, 2016–2023 (USD Million)
Table 80 United Kingdom: Market Size By Component, 2016–2023 (USD Million)
Table 81 United Kingdom: Market Size By Solution, 2016–2023 (USD Million)
Table 82 United Kingdom: Market Size By Business Solution, 2016–2023 (USD Million)
Table 83 United Kingdom: Market Size By Technology Solution, 2016–2023 (USD Million)
Table 84 United Kingdom: Market Size By Application, 2016–2023 (USD Million)
Table 85 United Kingdom: Market Size By Infrastructure, 2016–2023 (USD Million)
Table 86 United Kingdom: Market Size By Service, 2016–2023 (USD Million)
Table 87 United Kingdom: Market Size By Organization Size, 2016–2023 (USD Million)
Table 88 United Kingdom: Market Size By Vertical, 2016–2023 (USD Million)
Table 89 Germany: Market Size By Component, 2016–2023 (USD Million)
Table 90 Germany: Market Size By Solution, 2016–2023 (USD Million)
Table 91 Germany: Market Size By Business Solution, 2016–2023 (USD Million)
Table 92 Germany: Market Size By Technology Solution, 2016–2023 (USD Million)
Table 93 Germany: Market Size By Application, 2016–2023 (USD Million)
Table 94 Germany: Market Size By Infrastructure, 2016–2023 (USD Million)
Table 95 Germany: Market Size By Service, 2016–2023 (USD Million)
Table 96 Germany: Market Size By Organization Size, 2016–2023 (USD Million)
Table 97 Germany: Market Size By Vertical, 2016–2023 (USD Million)
Table 98 Rest of Europe: Market Size By Component, 2016–2023 (USD Million)
Table 99 Rest of Europe: Market Size By Solution, 2016–2023 (USD Million)
Table 100 Rest of Europe: Market Size By Business Solution, 2016–2023 (USD Million)
Table 101 Rest of Europe: Market Size By Technology Solution, 2016–2023 (USD Million)
Table 102 Rest of Europe: Market Size By Application, 2016–2023 (USD Million)
Table 103 Rest of Europe: Market Size By Infrastructure, 2016–2023 (USD Million)
Table 104 Rest of Europe: Market Size By Service, 2016–2023 (USD Million)
Table 105 Rest of Europe: Market Size By Organization Size, 2016–2023 (USD Million)
Table 106 Rest of Europe: Market Size By Vertical, 2016–2023 (USD Million)
Table 107 Asia Pacific: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
Table 108 Asia Pacific: Market Size By Solution, 2016–2023 (USD Million)
Table 109 Asia Pacific: Market Size By Business Solution, 2016–2023 (USD Million)
Table 110 Asia Pacific: Market Size By Technology Solution, 2016–2023 (USD Million)
Table 111 Asia Pacific: Market Size By Application, 2016–2023 (USD Million)
Table 112 Asia Pacific: Market Size By Infrastructure, 2016–2023 (USD Million)
Table 113 Asia Pacific: Market Size By Service, 2016–2023 (USD Million)
Table 114 Asia Pacific: Market Size By Organization Size, 2016–2023 (USD Million)
Table 115 Asia Pacific: Market Size By Vertical, 2016–2023 (USD Million)
Table 116 Middle East and Africa: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
Table 117 Middle East and Africa: Market Size By Solution, 2016–2023 (USD Million)
Table 118 Middle East and Africa: Market Size By Business Solution, 2016–2023 (USD Million)
Table 119 Middle East and Africa: Market Size By Technology Solution, 2016–2023 (USD Million)
Table 120 Middle East and Africa: Market Size By Application, 2016–2023 (USD Million)
Table 121 Middle East and Africa: Market Size By Infrastructure, 2016–2023 (USD Million)
Table 122 Middle East and Africa: Market Size By Service, 2016–2023 (USD Million)
Table 123 Middle East and Africa: Market Size By Organization Size, 2016–2023 (USD Million)
Table 124 Middle East and Africa: Market Size By Vertical, 2016–2023 (USD Million)
Table 125 Latin America: Service Integration and Management Market Size, By Component, 2016–2023 (USD Million)
Table 126 Latin America: Market Size By Solution, 2016–2023 (USD Million)
Table 127 Latin America: Market Size By Business Solution, 2016–2023 (USD Million)
Table 128 Latin America: Market Size By Technology Solution, 2016–2023 (USD Million)
Table 129 Latin America: Market Size By Application, 2016–2023 (USD Million)
Table 130 Latin America: Market Size By Infrastructure, 2016–2023 (USD Million)
Table 131 Latin America: Market Size By Service, 2016–2023 (USD Million)
Table 132 Latin America: Market Size By Organization Size, 2016–2023 (USD Million)
Table 133 Latin America: Market Size By Vertical, 2016–2023 (USD Million)
Table 134 New Product Launches and Product Enhancements, 2016–2018
Table 135 Partnerships, Collaborations, and Agreements, 2015–2018
Table 136 Mergers and Acquisitions, 2017–2018


List of Figures (52 Figures)

Figure 1 Service Integration and Management Market Segmentation
Figure 2 Market Research Design
Figure 3 Breakdown of Primary Interviews: By Company, Designation, and Region
Figure 4 Data Triangulation
Figure 5 Market Size Estimation Methodology: Bottom-Up Approach
Figure 6 Market Size Estimation Methodology: Top-Down Approach
Figure 7 Service Integration and Management Market: Research Assumptions
Figure 8 Market Top 3 Segments, 2018
Figure 9 Market By Organization Size, 2018
Figure 10 Growing Use of Cost-Effective Siam Framework and Increasing Demand for Multi-Vendor Outsourcing are Expected to Drive the Growth of the Siam Market
Figure 11 Manufacturing Vertical and North America are Estimated to Hold the Largest Market Shares in 2018
Figure 12 Asia Pacific is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 13 Asia Pacific is Expected to Emerge as the Best Market for Investments Over the Next 5 Years
Figure 14 Service Integration and Management Market: Drivers, Restraints, Opportunities, and Challenges
Figure 15 Solutions Segment is Expected to Account for the Larger Market Size During the Forecast Period
Figure 16 Services Segment in North America is Expected to Account for the Largest Market Size During the Forecast Period
Figure 17 Technology Solutions Segment is Expected to Account for the Larger Market Size During the Forecast Period
Figure 18 Implementation Segment is Expected to Account for the Largest Market Size During the Forecast Period
Figure 19 North America is Expected to Account for the Largest Market Size in the Automation Segment During the Forecast Period
Figure 20 Large Enterprises Segment is Expected to Account for the Larger Market Size During the Forecast Period
Figure 21 North America is Expected to Dominate the Large Enterprises Segment During the Forecast Period
Figure 22 Manufacturing Vertical is Expected to Account for the Largest Market Size During the Forecast Period
Figure 23 Asia Pacific is Expected to Register the Highest CAGR in the Manufacturing Vertical During the Forecast Period
Figure 24 Asia Pacific is Expected to Be the Fastest-Growing Region During the Forecast Period
Figure 25 North America: Market Snapshot
Figure 26 Solutions Segment is Expected to Account for the Larger Market Size in North America During the Forecast Period
Figure 27 Asia Pacific: Market Snapshot
Figure 28 Technology Solutions Segment is Expected to Account for the Larger Market Size in Asia Pacific During the Forecast Period
Figure 29 Key Developments By the Leading Players in the Service Integration and Management Market During 2016–2018
Figure 30 IBM: Company Snapshot
Figure 31 IBM: SWOT Analysis
Figure 32 HCL Technologies: Company Snapshot
Figure 33 HCL Technologies: SWOT Analysis
Figure 34 Sopra Steria: Company Snapshot
Figure 35 Sopra Steria: SWOT Analysis
Figure 36 Wipro: Company Snapshot
Figure 37 Wipro: SWOT Analysis
Figure 38 Fujitsu: Company Snapshot
Figure 39 Fujitsu: SWOT Analysis
Figure 40 Capgemini: Company Snapshot
Figure 41 DXC Technology: Company Snapshot
Figure 42 ATOS: Company Snapshot
Figure 43 Mindtree: Company Snapshot
Figure 44 Tieto: Company Snapshot
Figure 45 Bae Systems: Company Snapshot
Figure 46 Infosys: Company Snapshot
Figure 47 Tata Consultancy Services: Company Snapshot
Figure 48 Accenture: Company Snapshot
Figure 49 Oracle: Company Snapshot
Figure 50 Servicenow: Company Snapshot
Figure 51 CGI: Company Snapshot
Figure 52 NTT Data: Company Snapshot


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