Service Integration and Management Market

Service Integration and Management Market by Component (Solutions (Business Solutions, Technology Solutions), Services (Integration & Implementation, Consulting)), Organization Size, Vertical (Manufacturing, It & ITeS, BFSI) & Region - Global Forecast to 2028

Report Code: TC 5090 Nov, 2023, by marketsandmarkets.com

[399 Pages Report] The service integration and management market size is expected to grow from USD 4.8 billion in 2023 to USD 6.0 billion by 2028 at a compound annual growth rate (CAGR) of 4.3% during the forecast period. The service integration and management market comprises several components, including software tools, consulting services, and training programs. Software solutions in this space help organizations manage and integrate their service providers more effectively. These tools typically offer features such as service orchestration, performance monitoring, and reporting, which allow businesses to gain better visibility and control over their service ecosystem. Some prominent SIAM software providers include ServiceNow, Wipro, and IBM.

Consulting services are another essential aspect of the service integration and management market. Many organizations seek expert guidance when implementing SIAM practices, as the transition can be complex and requires a shift in organizational culture and processes. SIAM consultants assist in developing SIAM strategies, designing governance models, and facilitating service provider integration.

Training and education are also significant in the service integration and management market. As organizations recognize the importance of SIAM, there is a growing demand for skilled professionals who can effectively manage and implement SIAM practices. Various training programs and certifications, such as the Service Integration and Management Professional (SIAMP) certification, are available to help individuals and teams build the necessary skills.

Service Integration and Management Market

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Service Integration and Management Market

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Service Integration and Management Market Dynamics

Driver:  Increasing complexities in service management across industries

Managing services across different industries has become increasingly complex, leading to a surge in demand for service integration and management (SIAM) solutions. This rise in demand is due to various factors, including the proliferation of service providers in transportation, hospitality, and on-demand services, as well as technological advancements that require businesses to adapt to changing consumer preferences and embrace digital solutions. These factors have led to the increased adoption of various software applications, data sources, and platforms, which can further complicate service management. SIAM can be a digital solution that centralizes these technological components, streamlining business service management.

In addition to the above factors, the globalized nature of business adds to the complexity of service management. Companies operate across different regions, each with its regulations, languages, and consumer expectations. SIAM can help bridge these geographic gaps, ensuring compliance with local laws/regulations while tailoring services to meet regional needs and maintaining consistent service quality. Another factor that has made SIAM solutions increasingly relevant is the drive for data-driven decision-making. As businesses increasingly rely on data to make informed choices, the need for SIAM to gather and analyze data on customer preferences, behaviors, and market trends becomes evident. This data can be used to optimize services, enhance the customer experience, and ultimately drive profitability.

In conclusion, the increasing complexities of service management, driven by the diversity of service providers, technological advancements, globalization, and the demand for data-driven insights, are compelling businesses to adopt SIAM solutions. SIAM is a unifying force in this complex landscape, helping organizations efficiently navigate the evolving service environment and deliver exceptional customer experiences.

Restraint: Lack of skilled professionals

The shortage of skilled professionals hinders the growth and effectiveness of the service integration and management market. SIAM is a complex discipline that requires professionals to have a unique skill set that combines expertise in service management, vendor coordination, project management, and technology integration. However, due to the relative novelty of SIAM as a concept, there is a limited pool of professionals with the necessary knowledge and experience in SIAM. This makes it challenging for organizations to find and retain the right talent, which may impede successful SIAM implementation.

One of the primary reasons for the scarcity of SIAM professionals is the lack of formal training and education in SIAM, unlike other established IT and service management frameworks such as ITIL or project management methodologies. Another reason is that SIAM often requires a deep understanding of specific industries and their unique service ecosystems, which narrows the talent pool even more. Organizations struggle to locate professionals with the interdisciplinary skills required for successful SIAM implementation.

To overcome this challenge, organizations may need to invest in training and development programs to upskill their existing workforce or recruit from a broader talent pool. This can include individuals with diverse service management, IT, and project management backgrounds. The SIAM community and industry associations can also promote SIAM education and certification programs to address this skill shortage and encourage wider adoption of SIAM practices.

Opportunity: Rapid globalization

The service integration and management market has excellent opportunities due to globalization and multinational operations. When organizations expand and establish a presence in several regions, they face many challenges in managing their services, vendors, and compliance with local regulations. SIAM can be a valuable solution to address these complexities.

One of the key advantages of SIAM is its ability to provide a unified framework for managing services across borders. It ensures that consistent service quality and delivery standard is maintained, regardless of location. This is particularly important for businesses with a global reach in industries such as finance, where uniform compliance with international regulations is mandatory.

SIAM solutions can help organizations efficiently navigate diverse service ecosystems, coordinate multiple service providers, and ensure seamless service delivery for their global customer base. Additionally, SIAM can assist organizations in adapting their service portfolio to suit local market demands and comply with region-specific regulations while maintaining a core set of standardized service management practices. This adaptability streamlines operations and helps organizations take full advantage of opportunities in new markets.

The globalization of businesses and their multinational operations provides a fertile ground for SIAM to thrive, offering a structured approach to managing services across borders and ensuring consistent service quality and compliance with local regulations. This makes SIAM a vital tool for organizations seeking to expand their global footprint while maintaining operational efficiency and service excellence.

Challenge: Integration issues with legacy and traditional SIAM systems

The service integration and management market faces a significant challenge while integrating legacy and traditional SIAM systems. Many organizations, especially those with established service management practices, have old systems not designed to support modern SIAM complexities. These outdated systems lack the flexibility and adaptability to integrate multiple service providers effectively and deliver seamless service management.

The challenge starts with integrating legacy systems with newer SIAM platforms. Older systems may use outdated technologies, have limited APIs, or employ proprietary protocols that are not easily compatible with modern SIAM solutions. This can result in complex and costly integration processes, as organizations must develop custom connectors or middleware to bridge the gap between legacy and modern systems. These integration challenges can lead to delays in SIAM implementation, increased costs, and potential disruption of ongoing service operations.

In addition, there is often resistance to change when replacing legacy systems. Organizations may have invested significant time and resources in developing and maintaining these systems, and transitioning to a new SIAM platform may face internal opposition. Overcoming this resistance and ensuring a smooth transition to a more modern SIAM solution can be a significant challenge. Furthermore, legacy systems may not have the scalability and adaptability required for today’s dynamic business environments, limiting their ability to support evolving service integration and management needs. Organizations must often carefully plan their migration strategies and invest in change management efforts to address these challenges effectively and ensure the successful adoption of SIAM practices.

Service Integration and Management
Market Ecosystem

The ecosystem of the service integration and management market comprises System Integrators (SIs), service integration and management solution providers, and associated service providers. SIs are responsible for designing, building, synthesizing, and implementing customized applications according to customer requirements. They test and authenticate service integration and management solutions to ensure they are suitable for integration. SIs can integrate software, hardware, services, and other related devices to develop a comprehensive service integration and management system. They have a solid client base, supply service integration, and management solutions through direct channels and partner networks.

Service integration and management solution providers offer the core technology and business solutions for service integration and management. They have the technical expertise to develop and support service integration and management solutions at a large scale. These providers leverage advanced technologies such as AI, ML, analytics, and cloud to create cutting-edge solutions that deliver greater efficiency. They offer their software to end-users such as enterprise data centers, colocation data centers, managed data centers, and cloud data centers or third-party integrators.

In the service integration and management market, partnerships, collaborations, and agreements are significant strategies these players use to implement big projects with service integration and management software and service providers. Some players also provide integrated solutions for service integration and management markets.

The following figure shows the ecosystem of the service integration and management market:

Service Integration and Management Market

Based on services, integration & implementation is expected to hold the largest market share during the forecast period.

Based on the services, the service integration and management market is segmented into integration & implementation, consulting, and training, support, and maintenance services. Among the services, the integration & implementation segment is expected to hold the largest market share during the forecast period. The integration & implementation segment is a central and pivotal component of the service integration and management market. This segment encompasses the services and expertise needed to seamlessly integrate various IT services, applications, and systems within an organization. It plays a critical role in the planning, executing, and maintaining integrated service ecosystems. Integration and implementation services are essential for ensuring disparate IT services work cohesively, enabling organizations to optimize their processes, reduce redundancy, and enhance efficiency.

One of the primary functions of integration and implementation services is to bridge the gap between different service providers and technologies. It involves defining integration strategies, customizing solutions, and managing the technical aspects of connecting diverse services. Integration services encompass application programming interfaces (APIs), middleware, and orchestration tools to facilitate the smooth flow of data and processes.

Additionally, implementation services within this segment focus on the practical deployment of integrated services and systems. This includes configuration, testing, and ensuring the integrated environment aligns with the organization's objectives and requirements. Service providers offering integration & implementation services are instrumental in helping businesses adapt to evolving IT landscapes and deliver better, more streamlined services to their clients and end-users. In summary, the integration & implementation services segment is a linchpin of the service integration and management market, facilitating the harmonious coexistence of diverse IT services and enabling organizations to achieve their integration and management goals.

The SME segment holds the highest CAGR during the forecast period based on organization size.

The service integration and management market is segmented into large enterprises and SMEs based on the organization size. As per the organization size, the SMEs segment is expected to hold the highest CAGR during the forecast period. Although SMEs have smaller IT landscapes than large enterprises, managing various IT services, vendors, and resources can be equally challenging. Being cost-efficient is crucial for SMEs due to their limited resources. The service integration and management market provides a solution by streamlining IT operations and automating processes. SIAM eliminates redundancy, integrates various services, and reduces the need for manual intervention, which leads to cost savings.

SMEs usually aspire to grow their operations. SIAM helps them to scale IT services and resources as the business expands. It allows SMEs to add new services or vendors while maintaining the integrity of their existing IT environment. This ensures a smooth transition as the company grows. For example, a growing e-commerce SME relies on SIAM to ensure the seamless operation of its online platform.

The SMEs leverage multiple IT services, including website hosting, payment processing, inventory management, and customer support systems. SIAM enables them to integrate these disparate services cohesively, ensuring that they work harmoniously to deliver a seamless shopping experience for customers. It simplifies the management of service providers and enhances the overall reliability and performance of the e-commerce platform.

Furthermore, as the e-commerce business expands, SIAM facilitates scalability. The SMEs can easily add new services or scale existing ones to meet increasing customer demands. This flexibility is essential for SMEs as it allows them to adapt to changing market conditions and effectively compete with more prominent players in the industry. In summary, the service integration and management market empowers SMEs, such as the e-commerce business example, to efficiently manage their IT services, deliver high-quality customer experiences, and remain competitive. By streamlining operations, ensuring scalability, and optimizing resource allocation, SIAM supports the growth and success of SMEs in the digital era.

The US market is projected to contribute the largest share of North America's service integration and management market.

North America is expected to lead the service integration and management market in 2023. The US is estimated to account for the largest market share in North America in 2023 in the service integration and management market, and the trend is expected to continue until 2028. Business solutions in the service integration and management market are crucial in the US region, where organizations increasingly rely on complex and diverse IT ecosystems. SIAM provides a structured approach to managing these ecosystems by integrating and coordinating services from various providers, and it offers several key advantages to businesses in the United States.

Firstly, SIAM solutions help US businesses optimize their service delivery by streamlining processes, reducing operational inefficiencies, and enhancing the overall customer experience. With the constant evolution of technology, companies in the US need to stay agile and adapt quickly to meet changing customer demands. SIAM facilitates this agility by allowing organizations to manage multiple service providers efficiently. It ensures these providers work together seamlessly, enabling businesses to harness specialized skills and resources while controlling their service quality. In an era where digital transformation is a top priority, SIAM helps US businesses leverage the best of the market.

Secondly, SIAM solutions are instrumental in addressing the compliance challenges faced by organizations operating in the US region. This is especially important in highly regulated finance, healthcare, and government sectors. With stringent data privacy and security regulations such as HIPAA and GDPR, businesses need to ensure that their IT services meet these requirements and have robust mechanisms for audit and accountability. SIAM provides a framework for achieving compliance and effectively managing the complex regulatory landscape. It gives US businesses the confidence to navigate these industries while delivering secure, high-quality customer services. SIAM business solutions in the US empower organizations to remain competitive and compliant in an ever-changing and highly regulated business environment.

Service Integration and Management Market Size, and Share

Key Market Players

The service integration and management market is dominated by a few globally established players such as IBM (US), HCLTech (India), Fujitsu (Japan), DXC Technology (US), CGI (Canada), Atos (France), LTIMindtree (India), Infosys (India), TCS (India), and Wipro (India) among others, are the key vendors that secured service integration and management contracts in last few years. These vendors can bring global processes and execution expertise; the local players only have local expertise. Driven by increased disposable incomes, easy access to knowledge, and fast adoption of technological products, buyers are more willing to experiment/test new things in the service integration and management market.

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Scope of the Report

Report Metrics

Details

Market size available for years

2018–2028

Base year considered

2022

Forecast period

2023–2028

Forecast units

Value (USD Million/Billion)

Segments Covered

Component, Solutions, Services, Organization Size, Vertical, and Region

Geographies Covered

North America, Europe, Asia Pacific, Middle East & Africa, and Latin America

Companies Covered

Some of the significant service integration and management market vendors are IBM (US), HCLTech (India), Wipro (India), Fujitsu (Japan), Atos (France), TCS (India), DXC Technology (US), CGI (Canada), Infosys (India), and LTIMindtree (India).

This research report categorizes the service integration and management market based on components, solutions, services, verticals, organization sizes, and regions.

Based on the Component:
  • Solutions
  • Services
Based on the Solutions:
  • Business Solutions
    • Governance, Risk, and Control
    • Contract Management
    • Procurement
    • Auditing & Invoicing
  • Technology Solutions
    • Application
      • Application Development
      • Application Testing
      • Application Lifecycle Management
    • Infrastructure
      • Data Center
      • Network
      • Security
      • Other Infrastructure Solutions
Based on the Services:
  • Integration & Implementation
  • Consulting
  • Training, Support, and Maintenance
Based on the Organization Size:
  • Large Enterprises
  • SMEs
Based on the Vertical:
  • BFSI
  • IT & ITeS
  • Telecommunications
  • Retail & Consumer Goods
  • BFSI
  • Manufacturing
  • Energy & Utilities
  • Healthcare & Life Sciences
  • Transportation & Logistics
  • Other Verticals
Based on the Region:
  • North America
    • US
    • Canada
  • Europe
    • UK
    • Germany
    • France
    • Italy
    • Rest of Europe
  • Asia Pacific
    • China
    • Japan
    • India
    • Rest of Asia Pacific
  • Middle East & Africa
    • Gulf Cooperation Councils (GCC)
      • Kingdom of Saudi Arabia
      • United Arab Emirates
      • Rest of GCC Countries
    • South Africa
    • Rest of the Middle East & Africa
  • Latin America
    • Brazil
    • Mexico
    • Rest of Latin America

Recent Developments:

  • In October 2023, IBM launched the IBM Engineering Lifecycle Management 7.0.3 version, a software solution enabling organizations to streamline and enhance their engineering processes and product development. By accelerating time to market, it means that this version of the software likely comes with features and improvements that help companies reduce the time it takes to develop and launch their products.
  • In September 2023, Infosys, a global leader in next-generation digital services and consulting, announced the launch of Infosys Cobalt Airline Cloud (ICAC), a first-of-its-kind industry cloud offering designed for commercial airlines to help them accelerate their digital transformation journey. Infosys has leveraged its deep domain experience and expertise in the travel and hospitality sector to build ICAC to deliver personalized experiences, optimized operations, and net zero journeys for clients.
  • In September 2022, Fujitsu introduced the Virtuora Service Management and Orchestration (SMO) offering to enable intelligent, automated, and adaptive service delivery over multi-layer, multi-vendor mobile networks, subnets, network slices, and the cloud. This unified, O-Cloud-enabled software solution provides lifecycle service orchestration, control, and management across open RAN networks and helps integrate and harmonize cloud infrastructure.

Frequently Asked Questions (FAQ):

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TABLE OF CONTENTS
 
1 INTRODUCTION (Page No. - 45)
    1.1 STUDY OBJECTIVES 
    1.2 MARKET DEFINITION 
    1.3 STUDY SCOPE 
           1.3.1 MARKET SEGMENTATION
           1.3.2 INCLUSIONS & EXCLUSIONS
           1.3.3 REGIONS COVERED
    1.4 YEARS CONSIDERED 
    1.5 CURRENCY CONSIDERED 
           TABLE 1 USD EXCHANGE RATES, 2018–2022
    1.6 STAKEHOLDERS 
    1.7 SUMMARY OF CHANGES 
    1.8 RECESSION IMPACT 
 
2 RESEARCH METHODOLOGY (Page No. - 52)
    2.1 RESEARCH DATA 
           FIGURE 1 SERVICE INTEGRATION AND MANAGEMENT MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    2.1.2.1 Breakup of primary profiles
                    2.1.2.2 Key industry insights
    2.2 DATA TRIANGULATION 
           FIGURE 2 MARKET: DATA TRIANGULATION
    2.3 MARKET SIZE ESTIMATION 
           FIGURE 3 MARKET: TOP-DOWN AND  BOTTOM-UP APPROACHES
           2.3.1 TOP-DOWN APPROACH
                    FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH
           2.3.2 BOTTOM-UP APPROACH
                    FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH
                    FIGURE 6 MARKET: RESEARCH FLOW
           2.3.3 MARKET ESTIMATION METHODOLOGIES
                    FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION
                    FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS
                    FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH (SUPPLY SIDE) – COLLECTIVE REVENUE OF VENDORS
                    FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY: CAGR PROJECTIONS FROM  SUPPLY SIDE
                    FIGURE 11 SERVICE INTEGRATION AND MANAGEMENT MARKET: DEMAND-SIDE APPROACH
    2.4 MARKET FORECAST 
           TABLE 2 FACTOR ANALYSIS
    2.5 IMPACT OF RECESSION ON GLOBALMARKET 
    2.6 RESEARCH ASSUMPTIONS 
    2.7 LIMITATIONS AND RISK ASSESSMENT 
 
3 EXECUTIVE SUMMARY (Page No. - 66)
    FIGURE 12 SERVICE INTEGRATION AND MANAGEMENT MARKET SNAPSHOT, 2020–2028 
    FIGURE 13 SEGMENTS WITH HIGH GROWTH RATES IN MARKET 
    FIGURE 14 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER MARKET BY 2028 
    FIGURE 15 TECHNOLOGY SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER SHARE BY 2028 
    FIGURE 16 CONTRACT MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST MARKET  BY 2028 
    FIGURE 17 INFRASTRUCTURE SEGMENT TO ACCOUNT FOR LARGER SHARE BY 2028 
    FIGURE 18 APPLICATION LIFECYCLE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST MARKET BY 2028 
    FIGURE 19 DATA CENTER SEGMENT TO ACCOUNT FOR LARGEST SHARE BY 2028 
    FIGURE 20 INTEGRATION & IMPLEMENTATION SEGMENT TO LEAD MARKET BY 2028 
    FIGURE 21 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGER MARKET BY 2028 
    FIGURE 22 MANUFACTURING SEGMENT TO ACCOUNT FOR LARGEST SHARE BY 2028 
    FIGURE 23 NORTH AMERICA TO ACHIEVE HIGHEST GROWTH DURING FORECAST PERIOD 
 
4 PREMIUM INSIGHTS (Page No. - 78)
    4.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN SERVICE INTEGRATION AND MANAGEMENT MARKET 
           FIGURE 24 GROWING DEMAND FOR INCREASED FLEXIBILITY AND SCALABILITY IN OPERATIONS TO DRIVE ADOPTION OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS
    4.2 MARKET, BY COMPONENT 
           FIGURE 25 SOLUTIONS SEGMENT TO ACCOUNT FOR LARGER SHARE IN 2023
    4.3 MARKET, BY SOLUTION 
           FIGURE 26 TECHNOLOGY SOLUTIONS SEGMENT TO LEAD MARKET IN 2023
    4.4 MARKET, BY SERVICE 
           FIGURE 27 INTEGRATION & IMPLEMENTATION SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023
    4.5 MARKET, BY BUSINESS SOLUTION 
           FIGURE 28 CONTRACT MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST SHARE  IN 2023
    4.6 MARKET, BY TECHNOLOGY SOLUTION 
           FIGURE 29 INFRASTRUCTURE SEGMENT TO LEAD MARKET BY 2028
    4.7 MARKET, BY APPLICATION 
           FIGURE 30 APPLICATION LIFECYCLE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023
    4.8 MARKET, BY INFRASTRUCTURE 
           FIGURE 31 DATA CENTER SEGMENT TO BE DOMINANT MARKET IN 2023
    4.9 MARKET, BY ORGANIZATION SIZE 
           FIGURE 32 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGER SHARE IN 2023
    4.10 MARKET, BY VERTICAL 
           FIGURE 33 MANUFACTURING SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 2023
    4.11 MARKET: REGIONAL ANALYSIS 
                    FIGURE 34 ASIA PACIFIC TO EMERGE AS LUCRATIVE MARKET FOR INVESTMENTS IN NEXT FIVE YEARS
 
5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 84)
    5.1 INTRODUCTION 
    5.2 MARKET DYNAMICS 
           FIGURE 35 SERVICE INTEGRATION AND MANAGEMENT MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES
           5.2.1 DRIVERS
                    5.2.1.1 Growing demand for unified service management platforms
                    5.2.1.2 Increasing complexities in service management across industries
                    5.2.1.3 Increased spending on public cloud
                    5.2.1.4 Rising demand for multi-vendor outsourcing
           5.2.2 RESTRAINTS
                    5.2.2.1 Lack of skilled professionals
                    5.2.2.2 Data security and privacy concerns
           5.2.3 OPPORTUNITIES
                    5.2.3.1 Advent of big data and analytics
                    5.2.3.2 Rising government investment in digitalization
                    5.2.3.3 Rapid globalization
           5.2.4 CHALLENGES
                    5.2.4.1 Integration issues with legacy and traditional SIAM systems
                    5.2.4.2 Vendor lock-in
                    5.2.4.3 Cultural and organizational resistance
    5.3 CASE STUDY ANALYSIS 
           5.3.1 CASE STUDY 1: PUBLIC HOSPITAL IN HONG KONG DEPLOYED FUJITSU’S PALMSECURE SYSTEM TO ENSURE HIGH LEVEL OF DATA SECURITY
           5.3.2 CASE STUDY 2: POSTEN NORGE DEPLOYED INFOSYS SERVICENOW SUITE TO REDUCE WORKLOAD OF SERVICE DESKS
           5.3.3 CASE STUDY 3: NEWS UK IMPLEMENTED HCL’S SOLUTIONS TO TRANSFORM ITS DATA CENTER AND BECOME MORE AGILE
           5.3.4 CASE STUDY 4: EUROPEAN AUDIO COMPANY DEPLOYED LTIMINDTREE’S DIGITAL ECOSYSTEM TO DELIVER ENHANCED CUSTOMER EXPERIENCE AND EXPAND ITS ANNUAL USER BASE
           5.3.5 CASE STUDY 5: NORWEGIAN OIL AND GAS ASSOCIATION COLLABORATED WITH TIETOEVRY TO REDUCE DOWNTIME
           5.3.6 CASE STUDY 6: HANINGE MUNICIPALITY ADOPTED DATA DECTUS’S SOLUTIONS TO IMPROVE IT DELIVERY AND DRIVE INNOVATION
    5.4 ECOSYSTEM ANALYSIS 
           FIGURE 36 SERVICE INTEGRATION AND MANAGEMENT MARKET ECOSYSTEM
    5.5 VALUE CHAIN ANALYSIS 
           FIGURE 37 MARKET: VALUE CHAIN ANALYSIS
    5.6 PRICING ANALYSIS 
           5.6.1 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY SOLUTION
                    TABLE 3 INDICATIVE PRICING ANALYSIS OF SERVICE INTEGRATION AND MANAGEMENT SERVICES
           5.6.2 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY SERVICE
                    TABLE 4 INDICATIVE PRICING ANALYSIS OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS
    5.7 PATENT ANALYSIS 
           FIGURE 38 NUMBER OF PATENTS PUBLISHED, 2012–2022
           FIGURE 39 TOP TEN PATENT APPLICANTS, 2022
           TABLE 5 TOP PATENT OWNERS
    5.8 TECHNOLOGY ANALYSIS 
           5.8.1 KEY TECHNOLOGIES
                    5.8.1.1 Cloud Computing
                    5.8.1.2 API Integration
                    5.8.1.3 Artificial Intelligence and Machine Learning
                    5.8.1.4 Containerization and Microservices
           5.8.2 COMPLIMENTARY TECHNOLOGIES
                    5.8.2.1 Data Analytics and Business Intelligence (BI)
                    5.8.2.2 DevOps
                    5.8.2.3 Endpoint Security
           5.8.3 ADJACENT TECHNOLOGIES
                    5.8.3.1 Internet of Things
                    5.8.3.2 Edge Computing
                    5.8.3.3 Big Data
    5.9 REGULATORY LANDSCAPE 
           5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 6 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 7 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 8 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 9 REST OF THE WORLD: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
           5.9.2 REGULATIONS, BY REGION
                    5.9.2.1 North America
                    5.9.2.2 Europe
                    5.9.2.3 Asia Pacific
                    5.9.2.4 Middle East & South Africa
                    5.9.2.5 Latin America
           5.9.3 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS
                    5.9.3.1 General Data Protection Regulation
                    5.9.3.2 SEC Rule 17a-4
                    5.9.3.3 ISO/IEC 27001
                    5.9.3.4 System and Organization Controls 2 Type II Compliance
                    5.9.3.5 Financial Industry Regulatory Authority
                    5.9.3.6 Freedom of Information Act
                    5.9.3.7 Health Insurance Portability and Accountability Act
    5.10 PORTER’S FIVE FORCES ANALYSIS 
           FIGURE 40 PORTER’S FIVE FORCES ANALYSIS
           TABLE 10 PORTER’S FIVE FORCES ANALYSIS
           5.10.1 THREAT OF NEW ENTRANTS
           5.10.2 THREAT OF SUBSTITUTES
           5.10.3 BARGAINING POWER OF SUPPLIERS
           5.10.4 BARGAINING POWER OF BUYERS
           5.10.5 INTENSITY OF COMPETITIVE RIVALRY
    5.11 KEY CONFERENCES & EVENTS 
                    TABLE 11 SERVICE INTEGRATION AND MANAGEMENT MARKET: KEY CONFERENCES & EVENTS, 2023–2024
    5.12 TRENDS/DISRUPTIONS IMPACTING BUYERS 
                    FIGURE 41 MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS
    5.13 KEY STAKEHOLDERS & BUYING CRITERIA 
           5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS
                    FIGURE 42 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP VERTICALS
                    TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP VERTICALS
           5.13.2 BUYING CRITERIA
                    FIGURE 43 KEY BUYING CRITERIA FOR TOP THREE VERTICALS
                    TABLE 13 KEY BUYING CRITERIA FOR TOP THREE VERTICALS
    5.14 MARKET: BUSINESS MODELS 
           5.14.1 INTERNAL SERVICE INTEGRATOR
           5.14.2 EXTERNAL SERVICE INTEGRATOR
           5.14.3 HYBRID SERVICE INTEGRATOR
 
6 SERVICE INTEGRATION AND MANAGEMENT MARKET,  BY COMPONENT (Page No. - 121)
    6.1 INTRODUCTION 
           TABLE 14 COMPONENTS: MARKET, BY REGION,  2018–2022 (USD MILLION)
           TABLE 15 COMPONENTS: MARKET, BY REGION,  2023–2028 (USD MILLION)
           6.1.1 COMPONENTS: MARKET DRIVERS
                    FIGURE 44 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 16 MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
                    TABLE 17 MARKET, BY COMPONENT,  2023–2028 (USD MILLION)
    6.2 SOLUTIONS 
           6.2.1 DEMAND TO IMPROVE OPERATIONAL PERFORMANCE BY AUTOMATING AND STANDARDIZING ACTIVITIES WITHIN ENTERPRISES TO DRIVE MARKET
                    TABLE 18 SOLUTIONS: MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 19 SOLUTIONS: MARKET, BY REGION,  2023–2028 (USD MILLION)
    6.3 SERVICES 
           6.3.1 SIAM SERVICES HELP BUSINESSES NAVIGATE COMPLEXITIES OF ADOPTING AND MAINTAINING CLOUD-BASED SYSTEMS
                    TABLE 20 SERVICES: MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 21 SERVICES: MARKET, BY REGION,  2023–2028 (USD MILLION)
 
7 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION (Page No. - 127)
    7.1 INTRODUCTION 
           7.1.1 SOLUTIONS: MARKET DRIVERS
                    FIGURE 45 BUSINESS SOLUTIONS SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 22 MARKET, BY SOLUTION,  2018–2022 (USD MILLION)
                    TABLE 23 MARKET, BY SOLUTION,  2023–2028 (USD MILLION)
    7.2 BUSINESS SOLUTIONS 
           7.2.1 NEED FOR EMPOWERING ORGANIZATIONS TO MAKE DATA-DRIVEN DECISIONS, OPTIMIZE IT SERVICES, AND MAINTAIN AGILITY IN SERVICE DELIVERY TO BOOST GROWTH
                    TABLE 24 BUSINESS SOLUTIONS: MARKET, BY REGION, 2018–2022 (USD MILLION)
                    TABLE 25 BUSINESS SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2023–2028 (USD MILLION)
                    FIGURE 46 GOVERNMENT, RISK, AND CONTROL SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 26 MARKET, BY BUSINESS SOLUTION,  2018–2022 (USD MILLION)
                    TABLE 27 MARKET, BY BUSINESS SOLUTION,  2023–2028 (USD MILLION)
           7.2.2 GOVERNMENT, RISK, AND CONTROL (GRC)
                    TABLE 28 GOVERNMENT, RISK, AND CONTROL: MARKET, BY REGION, 2018–2022 (USD MILLION)
                    TABLE 29 GOVERNMENT, RISK, AND CONTROL: MARKET, BY REGION, 2023–2028 (USD MILLION)
           7.2.3 CONTRACT MANAGEMENT
                    TABLE 30 CONTRACT MANAGEMENT: MARKET,  BY REGION, 2018–2022 (USD MILLION)
                    TABLE 31 CONTRACT MANAGEMENT: MARKET,  BY REGION, 2023–2028 (USD MILLION)
           7.2.4 PROCUREMENT
                    TABLE 32 PROCUREMENT: MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 33 PROCUREMENT: MARKET, BY REGION,  2023–2028 (USD MILLION)
           7.2.5 AUDITING & INVOICING
                    TABLE 34 AUDITING & INVOICING: MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 35 AUDITING & INVOICING: MARKET, BY REGION,  2023–2028 (USD MILLION)
    7.3 TECHNOLOGY SOLUTIONS 
           7.3.1 TECHNOLOGY SOLUTIONS HELP ORGANIZATIONS MANAGE COMPLEX IT SERVICE ENVIRONMENTS
                    TABLE 36 TECHNOLOGY SOLUTIONS: SERVICE INTEGRATION AND MANAGEMENT MARKET,  BY REGION, 2018–2022 (USD MILLION)
                    TABLE 37 TECHNOLOGY SOLUTIONS: MARKET,  BY REGION, 2023–2028 (USD MILLION)
                    FIGURE 47 APPLICATION SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 38 MARKET, BY TECHNOLOGY SOLUTION,  2018–2022 (USD MILLION)
                    TABLE 39 MARKET, BY TECHNOLOGY SOLUTION,  2023–2028 (USD MILLION)
           7.3.2 APPLICATION
                    TABLE 40 APPLICATION: MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 41 APPLICATION: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    FIGURE 48 APPLICATION TESTING SEGMENT TO GROW AT HIGHEST CAGR BY 2028
                    TABLE 42 MARKET, BY APPLICATION,  2018–2022 (USD MILLION)
                    TABLE 43 MARKET, BY APPLICATION,  2023–2028 (USD MILLION)
                    7.3.2.1 Application development
                               TABLE 44 APPLICATION DEVELOPMENT: MARKET,  BY REGION, 2018–2022 (USD MILLION)
                               TABLE 45 APPLICATION DEVELOPMENT: MARKET,  BY REGION, 2023–2028 (USD MILLION)
                    7.3.2.2 Application testing
                               TABLE 46 APPLICATION TESTING: MARKET, BY REGION, 2018–2022 (USD MILLION)
                               TABLE 47 APPLICATION TESTING: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    7.3.2.3 Application lifecycle management
                               TABLE 48 APPLICATION LIFECYCLE MANAGEMENT: MARKET, BY REGION, 2018–2022 (USD MILLION)
                               TABLE 49 APPLICATION LIFECYCLE MANAGEMENT: MARKET, BY REGION, 2023–2028 (USD MILLION)
           7.3.3 INFRASTRUCTURE
                    TABLE 50 INFRASTRUCTURE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION, 2018–2022 (USD MILLION)
                    TABLE 51 INFRASTRUCTURE: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    FIGURE 49 OTHER INFRASTRUCTURE SOLUTIONS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                    TABLE 52 MARKET, BY INFRASTRUCTURE,  2018–2022 (USD MILLION)
                    TABLE 53 MARKET, BY INFRASTRUCTURE,  2023–2028 (USD MILLION)
                    7.3.3.1 Data center
                               TABLE 54 DATA CENTER: MARKET, BY REGION,  2018–2022 (USD MILLION)
                               TABLE 55 DATA CENTER: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    7.3.3.2 Network
                               TABLE 56 NETWORK: MARKET, BY REGION,  2018–2022 (USD MILLION)
                               TABLE 57 NETWORK: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    7.3.3.3 Security
                               TABLE 58 SECURITY: MARKET, BY REGION,  2018–2022 (USD MILLION)
                               TABLE 59 SECURITY: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    7.3.3.4 Other infrastructure solutions
                               TABLE 60 OTHER INFRASTRUCTURE SOLUTIONS: MARKET, BY REGION, 2018–2022 (USD MILLION)
                               TABLE 61 OTHER INFRASTRUCTURE SOLUTIONS: MARKET, BY REGION, 2023–2028 (USD MILLION)
 
8 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SERVICE (Page No. - 150)
    8.1 INTRODUCTION 
                               FIGURE 50 TRAINING, SUPPORT, AND MAINTENANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
           8.1.1 SERVICES: MARKET DRIVERS
                    TABLE 62 MARKET, BY SERVICE,  2018–2022 (USD MILLION)
                    TABLE 63 MARKET, BY SERVICE,  2023–2028 (USD MILLION)
    8.2 INTEGRATION & IMPLEMENTATION 
           8.2.1 FOCUS OF BUSINESSES ON ADAPTING TO EVOLVING IT LANDSCAPES AND DELIVERING STREAMLINED SERVICES TO SPUR DEMAND
                    TABLE 64 INTEGRATION & IMPLEMENTATION: MARKET, BY REGION, 2018–2022 (USD MILLION)
                    TABLE 65 INTEGRATION & IMPLEMENTATION: MARKET, BY REGION, 2023–2028 (USD MILLION)
    8.3 CONSULTING 
           8.3.1 CONSULTING SERVICES PROVIDE EXPERTISE AND GUIDANCE TO ORGANIZATIONS LOOKING TO STREAMLINE SERVICE INTEGRATION PROCESSES
                    TABLE 66 CONSULTING: MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 67 CONSULTING: MARKET, BY REGION,  2023–2028 (USD MILLION)
    8.4 TRAINING, SUPPORT, AND MAINTENANCE 
           8.4.1 EMPHASIS ON PROVIDING EXPERTISE AND GUIDANCE TO ORGANIZATIONS LOOKING TO STREAMLINE SERVICE INTEGRATION PROCESSES TO BOOST MARKET
                    TABLE 68 TRAINING, SUPPORT, AND MAINTENANCE: MARKET, BY REGION, 2018–2022 (USD MILLION)
                    TABLE 69 TRAINING, SUPPORT, AND MAINTENANCE: MARKET, BY REGION, 2023–2028 (USD MILLION)
 
9 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE (Page No. - 157)
    9.1 INTRODUCTION 
           9.1.1 ORGANIZATION SIZE: MARKET DRIVERS
                    FIGURE 51 SMES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
                    TABLE 70 MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                    TABLE 71 MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
    9.2 LARGE ENTERPRISES 
           9.2.1 GROWING FOCUS ON IMPROVING OPERATIONAL EFFICIENCY AND ENHANCING SERVICE QUALITY TO DRIVE MARKET
                    TABLE 72 LARGE ENTERPRISES: MARKET, BY REGION, 2018–2022 (USD MILLION)
                    TABLE 73 LARGE ENTERPRISES: MARKET, BY REGION, 2023–2028 (USD MILLION)
    9.3 SMALL AND MEDIUM-SIZED ENTERPRISES (SMES) 
           9.3.1 SERVICE INTEGRATION AND MANAGEMENT SERVICES ENABLE SMES TO STREAMLINE IT OPERATIONS BY INTEGRATING SERVICES AND AUTOMATING PROCESSES
                    TABLE 74 SMES: MARKET, BY REGION,  2018–2022 (USD MILLION)
                    TABLE 75 SMES: MARKET, BY REGION,  2023–2028 (USD MILLION)
 
10 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY VERTICAL (Page No. - 162)
     10.1 INTRODUCTION 
             10.1.1 VERTICALS: MARKET DRIVERS
                       FIGURE 52 MANUFACTURING SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
                       TABLE 76 MARKET, BY VERTICAL,  2018–2022 (USD MILLION)
                       TABLE 77 MARKET, BY VERTICAL,  2023–2028 (USD MILLION)
     10.2 IT & ITES 
             10.2.1 NEED FOR MANAGING GROWING COMPLEXITY IN IT SERVICE ECOSYSTEMS TO DRIVE POPULARITY OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS
                       TABLE 78 IT & ITES: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION,  2018–2022 (USD MILLION)
                       TABLE 79 IT & ITES: MARKET, BY REGION,  2023–2028 (USD MILLION)
                       10.2.1.1 Service level agreement management
                       10.2.1.2 Incident & problem management
                       10.2.1.3 Improved service quality
                       10.2.1.4 Service catalog management
     10.3 TELECOMMUNICATIONS 
             10.3.1 DEMAND FOR INTEGRATING DIVERSE SERVICES AND TECHNOLOGIES TO BOOST MARKET
                       TABLE 80 TELECOMMUNICATIONS: MARKET,  BY REGION, 2018–2022 (USD MILLION)
                       TABLE 81 TELECOMMUNICATIONS: MARKET,  BY REGION, 2023–2028 (USD MILLION)
                       10.3.1.1 Multi-service provider coordination
                       10.3.1.2 Efficient incident & problem management
     10.4 BFSI 
             10.4.1 CHANGING DYNAMICS IN FINANCIAL INSTITUTIONS TO PROPEL USE OF SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS
                       TABLE 82 BFSI: MARKET, BY REGION,  2018–2022 (USD MILLION)
                       TABLE 83 BFSI: MARKET, BY REGION,  2023–2028 (USD MILLION)
                       10.4.1.1 Customer-centric services management
                       10.4.1.2 Regulatory compliance management
     10.5 RETAIL & CONSUMER GOODS 
             10.5.1 GROWING DEMAND FOR CONSISTENCY ACROSS PHYSICAL STORES, E-COMMERCE WEBSITES, AND CUSTOMER SUPPORT CHANNELS TO BOOST MARKET
                       TABLE 84 RETAIL & CONSUMER GOODS: MARKET,  BY REGION, 2018–2022 (USD MILLION)
                       TABLE 85 RETAIL & CONSUMER GOODS: MARKET,  BY REGION, 2023–2028 (USD MILLION)
                       10.5.1.1 Increased agility
                       10.5.1.2 Fraud detection & prevention
     10.6 MANUFACTURING 
             10.6.1 SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS ENABLE MANUFACTURERS TO STREAMLINE OPERATIONS BY INTEGRATING VARIOUS SERVICES CRITICAL TO PRODUCTION PROCESSES
                       TABLE 86 MANUFACTURING: MARKET, BY REGION, 2018–2022 (USD MILLION)
                       TABLE 87 MANUFACTURING: MARKET, BY REGION, 2023–2028 (USD MILLION)
                       10.6.1.1 Management of application development and maintenance
                       10.6.1.2 Integration of MES systems with other IT systems
     10.7 HEALTHCARE & LIFE SCIENCES 
             10.7.1 NEED FOR SEAMLESS INTEGRATION OF HEALTHCARE & LIFE SCIENCES SERVICES TO PROPEL DEMAND
                       TABLE 88 HEALTHCARE & LIFE SCIENCES: SERVICE INTEGRATION AND MANAGEMENT MARKET,  BY REGION, 2018–2022 (USD MILLION)
                       TABLE 89 HEALTHCARE & LIFE SCIENCES: MARKET,  BY REGION, 2023–2028 (USD MILLION)
                       10.7.1.1 Multi-provider healthcare ecosystem
                       10.7.1.2 End-to-end service management
     10.8 ENERGY & UTILITIES 
             10.8.1 SERVICE INTEGRATION AND MANAGEMENT SOLUTIONS ENABLE SMOOTH TRANSITION FROM TRADITIONAL TO RENEWABLE ENERGY SOURCES
                       TABLE 90 ENERGY & UTILITIES: MARKET, BY REGION, 2018–2022 (USD MILLION)
                       TABLE 91 ENERGY & UTILITIES: MARKET, BY REGION, 2023–2028 (USD MILLION)
                       10.8.1.1 Reduced TCO
                       10.8.1.2 Effective risk mitigation
     10.9 TRANSPORTATION & LOGISTICS 
             10.9.1 SERVICE INTEGRATION AND MANAGEMENT SERVICES FACILITATE REAL-TIME TRACKING, ENSURING CUSTOMERS RECEIVE TIMELY AND ACCURATE INFORMATION
                       TABLE 92 TRANSPORTATION & LOGISTICS: MARKET,  BY REGION, 2018–2022 (USD MILLION)
                       TABLE 93 TRANSPORTATION & LOGISTICS: MARKET,  BY REGION, 2023–2028 (USD MILLION)
                       10.9.1.1 Performance tracking
     10.10 OTHER VERTICALS 
               10.10.1 MEDIA & ENTERTAINMENT
               10.10.2 GOVERNMENT & PUBLIC SECTOR
               10.10.3 TRAVEL & HOSPITALITY
                                   TABLE 94 OTHER VERTICALS: MARKET, BY REGION, 2018–2022 (USD MILLION)
                                   TABLE 95 OTHER VERTICALS: MARKET, BY REGION, 2023–2028 (USD MILLION)
 
11 SERVICE INTEGRATION AND MANAGEMENT MARKET, BY REGION (Page No. - 184)
     11.1 INTRODUCTION 
               FIGURE 53 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE BY 2028
               TABLE 96 MARKET, BY REGION,  2018–2022 (USD MILLION)
               TABLE 97 MARKET, BY REGION,  2023–2028 (USD MILLION)
             11.1.1 NORTH AMERICA
             11.1.2 NORTH AMERICA: MARKET DRIVERS
             11.1.3 NORTH AMERICA: RECESSION IMPACT
                       FIGURE 54 NORTH AMERICAN MARKET: REGIONAL SNAPSHOT
                       TABLE 98 NORTH AMERICA: MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
                       TABLE 99 NORTH AMERICA: MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
                       TABLE 100 NORTH AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
                       TABLE 101 NORTH AMERICA: MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
                       TABLE 102 NORTH AMERICA: MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION)
                       TABLE 103 NORTH AMERICA: MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION)
                       TABLE 104 NORTH AMERICA: MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION)
                       TABLE 105 NORTH AMERICA: MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION)
                       TABLE 106 NORTH AMERICA: MARKET, BY APPLICATION, 2018–2022 (USD MILLION)
                       TABLE 107 NORTH AMERICA: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                       TABLE 108 NORTH AMERICA: MARKET,  BY INFRASTRUCTURE, 2018–2022 (USD MILLION)
                       TABLE 109 NORTH AMERICA: MARKET,  BY INFRASTRUCTURE, 2023–2028 (USD MILLION)
                       TABLE 110 NORTH AMERICA: MARKET, BY SERVICE, 2018–2022 (USD MILLION)
                       TABLE 111 NORTH AMERICA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                       TABLE 112 NORTH AMERICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                       TABLE 113 NORTH AMERICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                       TABLE 114 NORTH AMERICA: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
                       TABLE 115 NORTH AMERICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
                       TABLE 116 NORTH AMERICA: MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
                       TABLE 117 NORTH AMERICA: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
             11.1.4 US
                       11.1.4.1 Need for businesses and institutions to operate efficiently and address industry-specific challenges to drive growth
                                   TABLE 118 US: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                                   TABLE 119 US: MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
                                   TABLE 120 US: MARKET, BY COMPONENT,  2018–2022 (USD MILLION)
                                   TABLE 121 US: MARKET, BY COMPONENT,  2023–2028 (USD MILLION)
             11.1.5 CANADA
                       11.1.5.1 Increased cyberattacks and growth in digital infrastructure to boost demand for service integration and management solutions
                                   TABLE 122 CANADA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                                   TABLE 123 CANADA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                                   TABLE 124 CANADA: MARKET, BY COMPONENT,  2018–2022 (USD MILLION)
                                   TABLE 125 CANADA: MARKET, BY COMPONENT,  2023–2028 (USD MILLION)
     11.2 EUROPE 
             11.2.1 EUROPE: MARKET DRIVERS
             11.2.2 EUROPE: RECESSION IMPACT
                       TABLE 126 EUROPE: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT,  2018–2022 (USD MILLION)
                       TABLE 127 EUROPE: MARKET, BY COMPONENT,  2023–2028 (USD MILLION)
                       TABLE 128 EUROPE: MARKET, BY SOLUTION,  2018–2022 (USD MILLION)
                       TABLE 129 EUROPE: MARKET, BY SOLUTION,  2023–2028 (USD MILLION)
                       TABLE 130 EUROPE: MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION)
                       TABLE 131 EUROPE: MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION)
                       TABLE 132 EUROPE: MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION)
                       TABLE 133 EUROPE: MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION)
                       TABLE 134 EUROPE: MARKET, BY APPLICATION,  2018–2022 (USD MILLION)
                       TABLE 135 EUROPE: MARKET, BY APPLICATION,  2023–2028 (USD MILLION)
                       TABLE 136 EUROPE: MARKET, BY INFRASTRUCTURE, 2018–2022 (USD MILLION)
                       TABLE 137 EUROPE: MARKET, BY INFRASTRUCTURE, 2023–2028 (USD MILLION)
                       TABLE 138 EUROPE: MARKET, BY SERVICE,  2018–2022 (USD MILLION)
                       TABLE 139 EUROPE: MARKET, BY SERVICE,  2023–2028 (USD MILLION)
                       TABLE 140 EUROPE: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                       TABLE 141 EUROPE: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                       TABLE 142 EUROPE: MARKET, BY VERTICAL,  2018–2022 (USD MILLION)
                       TABLE 143 EUROPE: MARKET, BY VERTICAL,  2023–2028 (USD MILLION)
                       TABLE 144 EUROPE: MARKET, BY COUNTRY,  2018–2022 (USD MILLION)
                       TABLE 145 EUROPE: MARKET, BY COUNTRY,  2023–2028 (USD MILLION)
             11.2.3 UK
                       11.2.3.1 Stringent regulations and awareness about importance of service integration and management solutions to boost market
                                   TABLE 146 UK: MARKET, BY ORGANIZATION SIZE,  2018–2022 (USD MILLION)
                                   TABLE 147 UK: MARKET, BY ORGANIZATION SIZE,  2023–2028 (USD MILLION)
                                   TABLE 148 UK: MARKET, BY COMPONENT,  2018–2022 (USD MILLION)
                                   TABLE 149 UK: MARKET, BY COMPONENT,  2023–2028 (USD MILLION)
             11.2.4 GERMANY
                       11.2.4.1 High demand for cloud service integration and management solutions among startups to encourage market expansion
                                   TABLE 150 GERMANY: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                                   TABLE 151 GERMANY: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                                   TABLE 152 GERMANY: MARKET, BY COMPONENT,  2018–2022 (USD MILLION)
                                   TABLE 153 GERMANY: MARKET, BY COMPONENT,  2023–2028 (USD MILLION)
             11.2.5 FRANCE
                       11.2.5.1 Increasing focus on equipping operations with SIAM solutions to propel market
                                   TABLE 154 FRANCE: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                                   TABLE 155 FRANCE: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                                   TABLE 156 FRANCE: MARKET, BY COMPONENT,  2018–2022 (USD MILLION)
                                   TABLE 157 FRANCE: MARKET, BY COMPONENT,  2023–2028 (USD MILLION)
             11.2.6 ITALY
                       11.2.6.1 SIAM professional services offer organizations access to specialized expertise and best practices
                                   TABLE 158 ITALY: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                                   TABLE 159 ITALY: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                                   TABLE 160 ITALY: MARKET, BY COMPONENT,  2018–2022 (USD MILLION)
                                   TABLE 161 ITALY: MARKET, BY COMPONENT,  2023–2028 (USD MILLION)
             11.2.7 REST OF EUROPE
                       TABLE 162 REST OF EUROPE: MARKET,  BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                       TABLE 163 REST OF EUROPE: MARKET,  BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                       TABLE 164 REST OF EUROPE: MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
                       TABLE 165 REST OF EUROPE: MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
     11.3 ASIA PACIFIC 
             11.3.1 ASIA PACIFIC: MARKET DRIVERS
             11.3.2 ASIA PACIFIC: RECESSION IMPACT
                       FIGURE 55 ASIA PACIFIC MARKET: REGIONAL SNAPSHOT
                       TABLE 166 ASIA PACIFIC: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
                       TABLE 167 ASIA PACIFIC: MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
                       TABLE 168 ASIA PACIFIC: MARKET, BY SOLUTION,  2018–2022 (USD MILLION)
                       TABLE 169 ASIA PACIFIC: MARKET, BY SOLUTION,  2023–2028 (USD MILLION)
                       TABLE 170 ASIA PACIFIC: MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION)
                       TABLE 171 ASIA PACIFIC: MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION)
                       TABLE 172 ASIA PACIFIC: MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION)
                       TABLE 173 ASIA PACIFIC: MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION)
                       TABLE 174 ASIA PACIFIC: MARKET, BY APPLICATION, 2018–2022 (USD MILLION)
                       TABLE 175 ASIA PACIFIC: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                       TABLE 176 ASIA PACIFIC: MARKET, BY INFRASTRUCTURE, 2018–2022 (USD MILLION)
                       TABLE 177 ASIA PACIFIC: MARKET, BY INFRASTRUCTURE, 2023–2028 (USD MILLION)
                       TABLE 178 ASIA PACIFIC: MARKET, BY SERVICE,  2018–2022 (USD MILLION)
                       TABLE 179 ASIA PACIFIC: MARKET, BY SERVICE,  2023–2028 (USD MILLION)
                       TABLE 180 ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                       TABLE 181 ASIA PACIFIC: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                       TABLE 182 ASIA PACIFIC: MARKET, BY VERTICAL,  2018–2022 (USD MILLION)
                       TABLE 183 ASIA PACIFIC: MARKET, BY VERTICAL,  2023–2028 (USD MILLION)
                       TABLE 184 ASIA PACIFIC: MARKET, BY COUNTRY,  2018–2022 (USD MILLION)
                       TABLE 185 ASIA PACIFIC: MARKET, BY COUNTRY,  2023–2028 (USD MILLION)
             11.3.3 CHINA
                       11.3.3.1 Presence of innovative technologies to spur market
                                   TABLE 186 CHINA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                                   TABLE 187 CHINA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                                   TABLE 188 CHINA: MARKET, BY COMPONENT,  2018–2022 (USD MILLION)
                                   TABLE 189 CHINA: MARKET, BY COMPONENT,  2023–2028 (USD MILLION)
             11.3.4 JAPAN
                       11.3.4.1 Increased R&D investments and skilled professionals to drive demand for service integration and management solutions
                                   TABLE 190 JAPAN: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                                   TABLE 191 JAPAN: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                                   TABLE 192 JAPAN: MARKET, BY COMPONENT,  2018–2022 (USD MILLION)
                                   TABLE 193 JAPAN: MARKET, BY COMPONENT,  2023–2028 (USD MILLION)
             11.3.5 INDIA
                       11.3.5.1 Need for financial institutions to improve operational efficiency to propel demand for service integration and management solutions
                                   TABLE 194 INDIA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                                   TABLE 195 INDIA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                                   TABLE 196 INDIA: MARKET, BY COMPONENT,  2018–2022 (USD MILLION)
                                   TABLE 197 INDIA: MARKET, BY COMPONENT,  2023–2028 (USD MILLION)
             11.3.6 REST OF ASIA PACIFIC
                       TABLE 198 REST OF ASIA PACIFIC: MARKET,  BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                       TABLE 199 REST OF ASIA PACIFIC: MARKET,  BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                       TABLE 200 REST OF ASIA PACIFIC: MARKET,  BY COMPONENT, 2018–2022 (USD MILLION)
                       TABLE 201 REST OF ASIA PACIFIC: MARKET,  BY COMPONENT, 2023–2028 (USD MILLION)
     11.4 MIDDLE EAST & AFRICA 
             11.4.1 MIDDLE EAST & AFRICA: MARKET DRIVERS
             11.4.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
                       TABLE 202 MIDDLE EAST & AFRICA: SERVICE INTEGRATION AND MANAGEMENT MARKET,  BY COMPONENT, 2018–2022 (USD MILLION)
                       TABLE 203 MIDDLE EAST & AFRICA: MARKET,  BY COMPONENT, 2023–2028 (USD MILLION)
                       TABLE 204 MIDDLE EAST & AFRICA: MARKET,  BY SOLUTION, 2018–2022 (USD MILLION)
                       TABLE 205 MIDDLE EAST & AFRICA: MARKET,  BY SOLUTION, 2023–2028 (USD MILLION)
                       TABLE 206 MIDDLE EAST & AFRICA: MARKET,  BY BUSINESS SOLUTION, 2018–2022 (USD MILLION)
                       TABLE 207 MIDDLE EAST & AFRICA: MARKET,  BY BUSINESS SOLUTION, 2023–2028 (USD MILLION)
                       TABLE 208 MIDDLE EAST & AFRICA: MARKET,  BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION)
                       TABLE 209 MIDDLE EAST & AFRICA: MARKET,  BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION)
                       TABLE 210 MIDDLE EAST & AFRICA: MARKET,  BY APPLICATION, 2018–2022 (USD MILLION)
                       TABLE 211 MIDDLE EAST & AFRICA: MARKET,  BY APPLICATION, 2023–2028 (USD MILLION)
                       TABLE 212 MIDDLE EAST & AFRICA: MARKET,  BY INFRASTRUCTURE, 2018–2022 (USD MILLION)
                       TABLE 213 MIDDLE EAST & AFRICA: MARKET,  BY INFRASTRUCTURE, 2023–2028 (USD MILLION)
                       TABLE 214 MIDDLE EAST & AFRICA: MARKET,  BY SERVICE, 2018–2022 (USD MILLION)
                       TABLE 215 MIDDLE EAST & AFRICA: MARKET,  BY SERVICE, 2023–2028 (USD MILLION)
                       TABLE 216 MIDDLE EAST & AFRICA: MARKET,  BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                       TABLE 217 MIDDLE EAST & AFRICA: MARKET,  BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                       TABLE 218 MIDDLE EAST & AFRICA: MARKET,  BY VERTICAL, 2018–2022 (USD MILLION)
                       TABLE 219 MIDDLE EAST & AFRICA: MARKET,  BY VERTICAL, 2023–2028 (USD MILLION)
                       TABLE 220 MIDDLE EAST & AFRICA: MARKET,  BY COUNTRY, 2018–2022 (USD MILLION)
                       TABLE 221 MIDDLE EAST & AFRICA: MARKET,  BY COUNTRY, 2023–2028 (USD MILLION)
             11.4.3 GULF COOPERATION COUNCIL
                       11.4.3.1 Rapid digital transformation and need to improve operational efficiency to drive market demand
                                   TABLE 222 GULF COOPERATION COUNCIL: SERVICE INTEGRATION AND MANAGEMENT MARKET,  BY COUNTRY, 2018–2022 (USD MILLION)
                                   TABLE 223 GULF COOPERATION COUNCIL: MARKET,  BY COUNTRY, 2023–2028 (USD MILLION)
                                   TABLE 224 GULF COOPERATION COUNCIL: MARKET,  BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                                   TABLE 225 GULF COOPERATION COUNCIL: MARKET,  BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                                   TABLE 226 GULF COOPERATION COUNCIL: MARKET,  BY COMPONENT, 2018–2022 (USD MILLION)
                                   TABLE 227 GULF COOPERATION COUNCIL: MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
                       11.4.3.2 Kingdom of Saudi Arabia
                       11.4.3.3 United Arab Emirates (UAE)
                       11.4.3.4 Rest of Gulf Cooperation Council Countries
             11.4.4 SOUTH AFRICA
                       11.4.4.1 Strong emphasis on data security and compliance to boost growth
                                   TABLE 228 SOUTH AFRICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                                   TABLE 229 SOUTH AFRICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                                   TABLE 230 SOUTH AFRICA: MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
                                   TABLE 231 SOUTH AFRICA: MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
             11.4.5 REST OF MIDDLE EAST & AFRICA
                       TABLE 232 REST OF MIDDLE EAST & AFRICA: MARKET,  BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                       TABLE 233 REST OF MIDDLE EAST & AFRICA: MARKET,  BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                       TABLE 234 REST OF MIDDLE EAST & AFRICA: MARKET,  BY COMPONENT, 2018–2022 (USD MILLION)
                       TABLE 235 REST OF MIDDLE EAST & AFRICA: MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
     11.5 LATIN AMERICA 
             11.5.1 LATIN AMERICA: MARKET DRIVERS
             11.5.2 LATIN AMERICA: RECESSION IMPACT
                       TABLE 236 LATIN AMERICA: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY COMPONENT, 2018–2022 (USD MILLION)
                       TABLE 237 LATIN AMERICA: MARKET, BY COMPONENT, 2023–2028 (USD MILLION)
                       TABLE 238 LATIN AMERICA: MARKET, BY SOLUTION, 2018–2022 (USD MILLION)
                       TABLE 239 LATIN AMERICA: MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
                       TABLE 240 LATIN AMERICA: MARKET, BY BUSINESS SOLUTION, 2018–2022 (USD MILLION)
                       TABLE 241 LATIN AMERICA: MARKET, BY BUSINESS SOLUTION, 2023–2028 (USD MILLION)
                       TABLE 242 LATIN AMERICA: MARKET, BY TECHNOLOGY SOLUTION, 2018–2022 (USD MILLION)
                       TABLE 243 LATIN AMERICA: MARKET, BY TECHNOLOGY SOLUTION, 2023–2028 (USD MILLION)
                       TABLE 244 LATIN AMERICA: MARKET, BY APPLICATION, 2018–2022 (USD MILLION)
                       TABLE 245 LATIN AMERICA: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                       TABLE 246 LATIN AMERICA: MARKET,  BY INFRASTRUCTURE, 2018–2022 (USD MILLION)
                       TABLE 247 LATIN AMERICA: MARKET,  BY INFRASTRUCTURE, 2023–2028 (USD MILLION)
                       TABLE 248 LATIN AMERICA: MARKET, BY SERVICE, 2018–2022 (USD MILLION)
                       TABLE 249 LATIN AMERICA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                       TABLE 250 LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                       TABLE 251 LATIN AMERICA: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                       TABLE 252 LATIN AMERICA: MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
                       TABLE 253 LATIN AMERICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
                       TABLE 254 LATIN AMERICA: MARKET, BY COUNTRY, 2018–2022 (USD MILLION)
                       TABLE 255 LATIN AMERICA: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
             11.5.3 BRAZIL
                       11.5.3.1 Rising complexity in cloud environment and expanding cloud-based managed services to help market growth
                                   TABLE 256 BRAZIL: SERVICE INTEGRATION AND MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                                   TABLE 257 BRAZIL: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                                   TABLE 258 BRAZIL: MARKET, BY COMPONENT,  2018–2022 (USD MILLION)
                                   TABLE 259 BRAZIL: MARKET, BY COMPONENT,  2023–2028 (USD MILLION)
             11.5.4 MEXICO
                       11.5.4.1 Increasing emphasis on rapid digital transformation to spur growth
                                   TABLE 260 MEXICO: MARKET, BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                                   TABLE 261 MEXICO: MARKET, BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                                   TABLE 262 MEXICO: MARKET, BY COMPONENT,  2018–2022 (USD MILLION)
                                   TABLE 263 MEXICO: MARKET, BY COMPONENT,  2023–2028 (USD MILLION)
             11.5.5 REST OF LATIN AMERICA
                       TABLE 264 REST OF LATIN AMERICA: MARKET,  BY ORGANIZATION SIZE, 2018–2022 (USD MILLION)
                       TABLE 265 REST OF LATIN AMERICA: MARKET,  BY ORGANIZATION SIZE, 2023–2028 (USD MILLION)
                       TABLE 266 REST OF LATIN AMERICA: MARKET,  BY COMPONENT, 2018–2022 (USD MILLION)
                       TABLE 267 REST OF LATIN AMERICA: MARKET,  BY COMPONENT, 2023–2028 (USD MILLION)
 
12 COMPETITIVE LANDSCAPE (Page No. - 249)
     12.1 INTRODUCTION 
     12.2 KEY PLAYERS’ STRATEGIES/RIGHT TO WIN 
               TABLE 268 OVERVIEW OF STRATEGIES ADOPTED BY KEY VENDORS
     12.3 MARKET SHARE ANALYSIS 
               TABLE 269 MARKET SHARE OF KEY VENDORS, 2022
               FIGURE 56 SERVICE INTEGRATION AND MANAGEMENT MARKET: MARKET SHARE ANALYSIS
     12.4 MARKET: VENDOR PRODUCT/BRAND COMPARISON 
               TABLE 270 VENDOR PRODUCT/BRAND COMPARISON
     12.5 REVENUE ANALYSIS 
               FIGURE 57 HISTORICAL REVENUE ANALYSIS, 2018–2022 (USD MILLION)
     12.6 COMPANY EVALUATION MATRIX 
             12.6.1 STARS
             12.6.2 EMERGING LEADERS
             12.6.3 PERVASIVE PLAYERS
             12.6.4 PARTICIPANTS
                       FIGURE 58 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE
                       FIGURE 59 COMPANY EVALUATION MATRIX
             12.6.5 COMPANY FOOTPRINT
                       TABLE 271 OVERALL COMPANY FOOTPRINT FOR KEY PLAYERS
     12.7 STARTUP/SME EVALUATION MATRIX, 2022 
               FIGURE 60 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE
             12.7.1 RESPONSIVE COMPANIES
             12.7.2 PROGRESSIVE COMPANIES
             12.7.3 DYNAMIC COMPANIES
             12.7.4 STARTING BLOCKS
                       FIGURE 61 STARTUP/SME EVALUATION MATRIX
                       TABLE 272 OVERALL COMPANY FOOTPRINT FOR STARTUPS/SMES
             12.7.5 COMPETITIVE BENCHMARKING OF STARTUPS/SMES
                       TABLE 273 LIST OF KEY STARTUPS/SMES
     12.8 COMPANY FINANCIAL METRICS 
               FIGURE 62 COMPANY FINANCIAL METRICS, 2022
     12.9 GLOBAL SNAPSHOT OF KEY MARKET PARTICIPANTS 
               FIGURE 63 MARKET: GLOBAL SNAPSHOT OF KEY MARKET PARTICIPANTS, 2022
     12.10 COMPETITIVE SCENARIO AND TRENDS 
               12.10.1 PRODUCT LAUNCHES & ENHANCEMENTS
                       TABLE 274 MARKET: PRODUCT LAUNCHES & ENHANCEMENTS, 2020–2023
               12.10.2 DEALS
                       TABLE 275 SERVICE INTEGRATION AND MANAGEMENT MARKET: DEALS, 2020–2023
 
13 COMPANY PROFILES (Page No. - 292)
     13.1 INTRODUCTION 
(Business overview, Products/Services offered, Recent Developments, MNM view)*
     13.2 KEY PLAYERS 
             13.2.1 IBM
                       TABLE 276 IBM: BUSINESS OVERVIEW
                       FIGURE 64 IBM: COMPANY SNAPSHOT
                       TABLE 277 IBM: PRODUCTS/SERVICES OFFERED
                       TABLE 278 IBM: PRODUCT LAUNCHES & ENHANCEMENTS
                       TABLE 279 IBM: DEALS
             13.2.2 HCLTECH
                       TABLE 280 HCLTECH: BUSINESS OVERVIEW
                       FIGURE 65 HCLTECH: COMPANY SNAPSHOT
                       TABLE 281 HCLTECH: PRODUCTS/SERVICES OFFERED
                       TABLE 282 HCLTECH: PRODUCT LAUNCHES & ENHANCEMENTS
                       TABLE 283 HCLTECH: DEALS
             13.2.3 FUJITSU
                       TABLE 284 FUJITSU: BUSINESS OVERVIEW
                       FIGURE 66 FUJITSU: COMPANY SNAPSHOT
                       TABLE 285 FUJITSU: PRODUCTS/SERVICES OFFERED
                       TABLE 286 FUJITSU: PRODUCT LAUNCHES & ENHANCEMENTS
                       TABLE 287 FUJITSU: DEALS
             13.2.4 DXC TECHNOLOGY
                       TABLE 288 DXC TECHNOLOGY: BUSINESS OVERVIEW
                       FIGURE 67 DXC TECHNOLOGY: COMPANY SNAPSHOT
                       TABLE 289 DXC TECHNOLOGY: PRODUCTS/SERVICES OFFERED
                       TABLE 290 DXC TECHNOLOGY: PRODUCT LAUNCHES & ENHANCEMENTS
                       TABLE 291 DXC TECHNOLOGY: DEALS
             13.2.5 CGI
                       TABLE 292 CGI: BUSINESS OVERVIEW
                       FIGURE 68 CGI: COMPANY SNAPSHOT
                       TABLE 293 CGI: PRODUCTS/SERVICES OFFERED
                       TABLE 294 CGI: DEALS
             13.2.6 ATOS
                       TABLE 295 ATOS: BUSINESS OVERVIEW
                       FIGURE 69 ATOS: COMPANY SNAPSHOT
                       TABLE 296 ATOS: PRODUCTS/SERVICES OFFERED
                       TABLE 297 ATOS: PRODUCT LAUNCHES & ENHANCEMENTS
                       TABLE 298 ATOS: DEALS
             13.2.7 LTIMINDTREE
                       TABLE 299 LTIMINDTREE: BUSINESS OVERVIEW
                       FIGURE 70 LTIMINDTREE: COMPANY SNAPSHOT
                       TABLE 300 LTIMINDTREE: PRODUCTS/SERVICES OFFERED
                       TABLE 301 LTIMINDTREE: PRODUCT LAUNCHES & ENHANCEMENTS
                       TABLE 302 LTIMINDTREE: DEALS
             13.2.8 INFOSYS
                       TABLE 303 INFOSYS: BUSINESS OVERVIEW
                       FIGURE 71 INFOSYS: COMPANY SNAPSHOT
                       TABLE 304 INFOSYS: PRODUCTS/SERVICES OFFERED
                       TABLE 305 INFOSYS: PRODUCT LAUNCHES & ENHANCEMENTS
                       TABLE 306 INFOSYS: DEALS
             13.2.9 TCS
                       TABLE 307 TCS: BUSINESS OVERVIEW
                       FIGURE 72 TCS: COMPANY SNAPSHOT
                       TABLE 308 TCS: PRODUCTS/SERVICES OFFERED
                       TABLE 309 TCS: PRODUCT LAUNCHES & ENHANCEMENTS
                       TABLE 310 TCS: DEALS
             13.2.10 WIPRO
                       TABLE 311 WIPRO: BUSINESS OVERVIEW
                       FIGURE 73 WIPRO: COMPANY SNAPSHOT
                       TABLE 312 WIPRO: PRODUCTS/SERVICES OFFERED
                       TABLE 313 WIPRO: PRODUCT LAUNCHES & ENHANCEMENTS
                       TABLE 314 WIPRO: DEALS
             13.2.11 ACCENTURE
                       TABLE 315 ACCENTURE: BUSINESS OVERVIEW
                       FIGURE 74 ACCENTURE: COMPANY SNAPSHOT
                       TABLE 316 ACCENTURE: PRODUCTS/SERVICES OFFERED
                       TABLE 317 ACCENTURE: PRODUCT LAUNCHES & ENHANCEMENTS
                       TABLE 318 ACCENTURE: DEALS
     13.3 OTHER PLAYERS 
             13.3.1 SERVICENOW
             13.3.2 TIETOEVRY
             13.3.3 SOFIGATE
             13.3.4 ORANGE BUSINESS
             13.3.5 WRIKE
             13.3.6 LITTLE FISH
             13.3.7 COFORGE
             13.3.8 SOPRA STERIA
             13.3.9 SAIC
             13.3.10 RESULTANT
             13.3.11 NTT DATA
             13.3.12 SERCO
             13.3.13 MOZAIC SERVICES LIMITED
             13.3.14 CAPGEMINI
             13.3.15 DATA DUCTUS
             13.3.16 BDO
             13.3.17 MICROLAND
     13.4 STARTUPS/SMES 
             13.4.1 4ME
             13.4.2 EXALATE
             13.4.3 FACILITYFORCE
             13.4.4 WORKATO
             13.4.5 ASHUTEC SOLUTIONS
             13.4.6 OBOLOO
             13.4.7 HOLDED
             13.4.8 HEXNODE
             13.4.9 MERFANTZ TECHNOLOGIES
             13.4.10 DICEUS
*Details on Business overview, Products/Services offered, Recent Developments, MNM view might not be captured in case of unlisted companies.
 
14 ADJACENT & RELATED MARKETS (Page No. - 387)
     14.1 INTRODUCTION 
             14.1.1 RELATED MARKETS
             14.1.2 LIMITATIONS
     14.2 MANAGED SERVICES MARKET 
               TABLE 319 MANAGED SERVICES MARKET, BY VERTICAL, 2018–2022 (USD MILLION)
               TABLE 320 MANAGED SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
               TABLE 321 MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION)
               TABLE 322 MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION)
     14.3 INTEGRATION PLATFORM AS A SERVICE MARKET 
               TABLE 323 INTEGRATION PLATFORM AS A SERVICE MARKET, BY SERVICE TYPE,  2016–2020 (USD MILLION)
               TABLE 324 INTEGRATION PLATFORM AS A SERVICE MARKET, BY SERVICE TYPE,  2021–2026 (USD MILLION)
               TABLE 325 INTEGRATION PLATFORM AS A SERVICE MARKET, BY DEPLOYMENT MODEL,  2016–2020 (USD MILLION)
               TABLE 326 INTEGRATION PLATFORM AS A SERVICE MARKET, BY DEPLOYMENT MODEL,  2021–2026 (USD MILLION)
               TABLE 327 INTEGRATION PLATFORM AS A SERVICE MARKET, BY ORGANIZATION SIZE,  2016–2020 (USD MILLION)
               TABLE 328 INTEGRATION PLATFORM AS A SERVICE MARKET, BY ORGANIZATION SIZE,  2021–2026 (USD MILLION)
 
15 APPENDIX (Page No. - 392)
     15.1 DISCUSSION GUIDE 
     15.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 
     15.3 CUSTOMIZATION OPTIONS 
     15.4 RELATED REPORTS 
     15.5 AUTHOR DETAILS 

This research study involved extensive secondary sources, directories, and paid databases to identify and collect information useful for this technical, market-oriented, and commercial study of the service integration and management market. In-depth interviews were conducted with various primary respondents, including key industry participants, subject matter experts, C-level executives of key market players, and industry consultants, to obtain and verify critical qualitative and quantitative information and assess the market prospects. The following figure highlights the market research methodology in developing this report on the service integration and management market.

Secondary Research

The market size of companies offering service integration and management solutions and services was determined based on secondary data available through paid and unpaid sources. It was also arrived at by analyzing the product portfolios of major companies and rating the companies based on their performance and quality.

In the secondary research process, various sources were referred to for identifying and collecting information for this study. Secondary sources included annual reports, press releases, and investor presentations of companies; white papers, journals, and certified publications; and articles from recognized authors, directories, and databases. The data was also collected from other secondary sources, such as journals, government websites, blogs, and vendors' websites. Additionally, the spending of various countries on service integration and management was extracted from the respective sources. Secondary research was mainly used to obtain the key information related to the industry’s value chain and supply chain to identify the key players based on solutions, services, market classification, and segmentation according to offerings of the major players, industry trends related to solutions, services, verticals, and regions, and the key developments from both market- and technology-oriented perspectives.

Primary Research

In the primary research process, various sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information for the report. The primary sources from the supply side included industry experts, such as Chief Executive Officers (CEOs), Vice Presidents (VPs), marketing directors, technology and innovation directors, and related key executives from major companies and organizations operating in the service integration and management market.

After the complete market engineering (including calculations for market statistics, market breakups, market size estimations, market forecasting, and data triangulation), extensive primary research was conducted to gather information and verify and validate the critical numbers arrived at. Primary research was also undertaken to identify the segmentation types, industry trends, the competitive landscape of the service integration and management market players, and key market dynamics such as drivers, restraints, opportunities, challenges, industry trends, and key strategies.

The Breakup of Primary Profiles:

Service Integration and Management Market Size, and Share

To know about the assumptions considered for the study, download the pdf brochure

Market Size Estimation

Both top-down and bottom-up approaches were used to estimate and forecast the service integration and management market and other dependent submarkets. The bottom-up procedure was deployed to arrive at the overall market size using the revenues and offerings of the key companies in the market. With data triangulation methods and validation through primary interviews, this study determined and confirmed the exact value of the overall parent market size. The overall market size was then used in the top-down procedure to estimate the size of other individual markets via percentage splits of the market segments.

Top Down and Bottom Up Approach of service integration and management market

Service Integration and Management Market Size, and Share

To know about the assumptions considered for the study, Request for Free Sample Report

The top-down and bottom-up approaches were used to estimate and validate the service integration and management market size and various other dependent subsegments. The research methodology used to estimate the market size included the following:

Key players in the market were identified through secondary research, and their revenue contributions in respective countries were determined through primary and secondary research.

This entire procedure included the study of the annual and financial reports of top market players and extensive interviews for key insights from industry leaders, such as Chief Executive Officers (CEOs), VPs, directors, and marketing executives.

All percentage splits and breakups were determined using secondary sources and verified through primary sources.

Top Down Approach of service integration and management market.

Service Integration and Management Market Size, and Share

Data Triangulation

After arriving at the overall market size, the market was split into several segments and subsegments—using the market size estimation processes as explained above. Where applicable, data triangulation and market breakdown procedures were employed to complete the overall market engineering process and determine each market segment's and subsegment's exact statistics. The data was triangulated by studying various factors and trends from government agencies’ demand and supply sides.

Market Definition

Service integration and management (SIAM) is a comprehensive approach that organizations adopt to manage and integrate services from multiple internal and external providers. It involves coordinating these diverse services to deliver a seamless end-to-end user experience. SIAM provides a structured framework with crucial components such as governance, service management, service integration, and business and technical integration. The goal is to streamline operations, enhance efficiency, and ensure cohesive service delivery. By fostering collaboration among various service providers, SIAM enables organizations to navigate the complexities of modern business landscapes, adapt to changing requirements, and ultimately deliver a more integrated and efficient service experience for their customers.

Key Stakeholders

  • SIAM providers
  • IT Service Management (ITSM) consultants
  • Governments
  • Consultancy firms and advisory firms
  • Regulatory agencies
  • Technology consultants
  • Application developers and aggregators
  • IT service providers
  • Software providers
  • System integrators
  • Network service providers
  • Consulting service providers
  • Professional service providers
  • Distributors and resellers
  • Cloud providers
  • Colocation providers
  • Enterprises
  • Government and standardization bodies
  • Telecom operators
  • Healthcare organizations
  • Financial organizations
  • Datacenter vendors

Report Objectives

  • To define, describe, and forecast the service integration and management market by component (solutions and services), business solution, technology solution, organization size, vertical, and region
  • To provide detailed information about the major factors (drivers, restraints, opportunities, and industry-specific challenges) influencing the market growth
  • To analyze the opportunities in the market and provide details of the competitive landscape for stakeholders and market leaders
  • To forecast the market size of the segments for five main regions, namely, North America, Europe, Asia Pacific (APAC), Middle East & Africa (MEA), and Latin America
  • To profile the key players and comprehensively analyze their market rankings and core competencies
  • To analyze the competitive developments, such as mergers and acquisitions, new partnerships, new contracts, and new product developments, in the service integration and management market

Available Customizations

With the given market data, MarketsandMarkets offers customizations per the company’s specific needs. The following customization options are available for the report:

Product Analysis

  • The product matrix provides a detailed comparison of the product portfolio of each company.

Geographic Analysis

  • Further breakup of the service integration and management market

Company Information

  • Detailed analysis and profiling of five additional market players
Custom Market Research Services

We will customize the research for you, in case the report listed above does not meet with your exact requirements. Our custom research will comprehensively cover the business information you require to help you arrive at strategic and profitable business decisions.

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