HOME Top Market Reports Service Integration and Management (SIAM) Market by Solution (Business Solutions, Technology Solutions), Service (Advisory, Implementation, and Automation), Organization Size, Vertical, and Region - Global Forecast to 2021

Service Integration and Management (SIAM) Market by Solution (Business Solutions, Technology Solutions), Service (Advisory, Implementation, and Automation), Organization Size, Vertical, and Region - Global Forecast to 2021

By: marketsandmarkets.com
Publishing Date: March 2017
Report Code: TC 5090

 

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The global service integration and management (SIAM) market size is estimated to grow from USD 2.85 Billion in 2016 to USD 4.35 Billion by 2021, at a CAGR of 8.8%.

Objectives of the Study

  •  To define, describe, and forecast the service integration and management  market on the basis of five regions: North America, Europe, Asia-Pacific (APAC), Middle East & Africa (MEA), and Latin America
  • To provide detailed information regarding the major factors influencing the growth of the market (drivers, restraints, opportunities, and challenges)
  • To analyze each sub segment with respect to individual growth trends, future prospects, and contribution to the total market
  • To analyze the opportunities in the market for stakeholders by identifying high-growth segments of the SIAM market
  • To profile key players in the market and comprehensively analyze their core competencies in the market
  • To track and analyze competitive developments such as new product launches, mergers & acquisitions, partnerships, agreements, and collaborations in the global SIAM market

The research methodology used to estimate and forecast the SIAM market begins with collection and analysis of data on key vendor revenues through secondary research such as annual reports & press releases, investor presentations of companies, conferences & associations such as South East ITSM Conference, Annual IT Service Management Conference & Expo, HDI Conference & Expo, Fusion 16, white papers, technology journals, certified publications, and articles from recognized authors, directories, and databases. The vendor offerings have also been taken into consideration to determine the market segmentation. The bottom-up procedure was employed to arrive at the total market size of the global service integration and management market from the revenue of the key SIAM providers in the market. After arriving at the overall market size, the total market was split into several segments and sub segments, which were then verified through primary research by conducting extensive interviews with key people, such as CEOs, VPs, directors, and executives. The data triangulation and market breakdown procedures were employed to complete the overall market engineering process and to arrive at the exact statistics for all segments and sub segments. The breakdown of profiles of primary is depicted in the below figure:

Service Integration and Management (SIAM) Market

To know about the assumptions considered for the study, download the pdf brochure

The SIAM ecosystem comprises vendors providing system integration and management solutions and services to their commercial clients. Companies such as Capgemini (Paris, France) HCL Technologies (Noida, India), Hewlett-Packard Enterprise (California, U.S.), Tata Consultancy Service (Mumbai, India), Wipro Ltd. (Bengaluru, India), Atos SE (Benzos, France), Accenture (Illinois, U.S.), CGI Group Inc. (Quebec, Canada), Fujitsu (Tokyo, Japan), and Oracle (California, U.S.) have adopted partnership and collaboration as their key strategy to enhance their market reach. This strategy accounted for the largest share of the total strategies adopted by the market players.

Key Target Audience

  • IT service providers
  • Application developers
  • Cloud service providers
  • Third party service integrators
  • Platform-as-a-Service providers
  • Service integrators
  • Regulatory agencies
  • Government

“Study answers several questions for the stakeholders, primarily which market segments to focus in next two to five years for prioritizing the efforts and investments”.

Scope of the Report

The research report segments the service integration and management market into the following submarkets:

By Solution:

  • Business Solutions
  • Technology Solutions

By Service:

  • Advisory Services
  • Implementation Services
  • Automation Services

By Organization Size:

  • SME’s
  • Large Enterprises

By Vertical:

  • BFSI
  • Retail
  • Telecom
  • Manufacturing
  • Energy and Utilities
  • Transportation and Logistics
  • Others (Healthcare and Government)

By Region:

  • North America
  • Europe
  • Asia-Pacific (APAC)
  • Middle East and Africa (MEA)
  • Latin America

Available Customizations

With the given market data, MarketsandMarkets offers customizations as per the company’s specific needs. The following customization options are available for the report:

Geographic Analysis

  • Further breakdown of the Europe SIAM market
  • Further breakdown of the APAC SIAM market

Company Information

  • Detailed analysis and profiling of additional market players

Table of Contents

1 Introduction (Page No. - 12)
    1.1 Objectives of the Report
    1.2 Market Definition
    1.3 Market Scope
           1.3.1 Markets Covered
           1.3.2 Years Considered in the Report
    1.4 Currency
    1.5 Limitations
    1.6 Stakeholders

2 Research Methodology (Page No. - 15)
    2.1 Research Data
           2.1.1 Secondary Data
                    2.1.1.1 Key Data From Secondary Sources
           2.1.2 Primary Data
                    2.1.2.1 Key Data From Primary Sources
                    2.1.2.2 Key Industry Insights
                    2.1.2.3 Breakdown of Primary Interviews
    2.2 Market Size Estimation
           2.2.1 Bottom-Up Approach
           2.2.2 Top-Down Approach
    2.3 Market Breakdown and Data Triangulation
    2.4 Assumptions

3 Executive Summary (Page No. - 25)

4 Premium Insights (Page No. - 28)
    4.1 Attractive Market Opportunities in the Service Integration and Management Market
    4.2 Market Share Across Various Regions
    4.3 Market By Vertical and Region, 2016
    4.4 Lifecycle Analysis, By Region

5 Market Overview (Page No. - 32)
    5.1 Introduction
    5.2 Market Segmentation
           5.2.1 By Solution
           5.2.2 By Service
           5.2.3 By Organization Size
           5.2.4 By Vertical
    5.3 Market Dynamics
           5.3.1 Drivers
                    5.3.1.1 Realized Potential of Multi-Supplier Ecosystem of Vendors
                    5.3.1.2 Cost-Effectiveness of the Siam Model
                    5.3.1.3 Governance Cost Reduction and Productivity Improvements
           5.3.2 Restraints
                    5.3.2.1 Lack of Uniform Slas and Regulatory Compliance
           5.3.3 Opportunities
                    5.3.3.1 Complexity of IT Services
                    5.3.3.2 Increasing Number of Service Providers
           5.3.4 Challenges
                    5.3.4.1 Reluctance in Adoption of New Technologies and Services
                    5.3.4.2 Lack of Skill and Expertise

6 Industry Trends (Page No. - 39)
    6.1 Service Integration and Management Models
    6.2 Evolution
    6.3 Innovation Spotlight

7 Service Integration and Management Market Analysis, By Solution (Page No. - 42)
    7.1 Introduction
    7.2 Business Solutions
           7.2.1 Procurement
           7.2.2 Auditing and Invoicing
           7.2.3 Contract Management
           7.2.4 Governance, Risk, and Control
    7.3 Technology Solutions
           7.3.1 Application
                    7.3.1.1 Application Development
                    7.3.1.2 Application Testing
                    7.3.1.3 Application Lifecycle Management
           7.3.2 Infrastructure
                    7.3.2.1 Data Center
                    7.3.2.2 Security
                    7.3.2.3 Mobility
                    7.3.2.4 Networks
                    7.3.2.5 Others
           7.3.3 Training and Support

8 Service Integration and Management Market Analysis, By Service (Page No. - 56)
    8.1 Introduction
    8.2 Advisory
    8.3 Implementation
    8.4 Automation

9 Service Integration and Management Market Analysis, By Organization Size (Page No. - 61)
    9.1 Introduction
    9.2 Small and Medium Enterprises
    9.3 Large Enterprises

10 Service Integration and Management Market Analysis, By Vertical (Page No. - 65)
     10.1 Introduction
     10.2 Banking, Financial Services, and Insurance
     10.3 Retail
     10.4 Telecom
     10.5 Manufacturing
     10.6 Energy and Utilitiy
     10.7 Transport and Logistics
     10.8 Others

11 Geographic Analysis (Page No. - 74)
     11.1 Introduction
     11.2 North America
     11.3 Europe
     11.4 Asia-Pacific
     11.5 Middle East and Africa
     11.6 Latin America

12 Competitive Landscape (Page No. - 90)
     12.1 Overview
     12.2 Competitive Situations and Trends
             12.2.1 Partnerships, Agreements, and Collaborations
             12.2.2 Mergers and Acquisitions
             12.2.3 New Product Launches
             12.2.4 Business Expansion

13 Company Profiles (Page No. - 97)
     13.1 Introduction
     13.2 Capgemini
             13.2.1 Business Overview
             13.2.2 Services Offered
             13.2.3 Recent Developments
             13.2.4 MnM View
                        13.2.4.1 Key Strategies
                        13.2.4.2 SWOT Analysis
     13.3 HCL Technologies Limited
             13.3.1 Business Overview
             13.3.2 Services Offered
             13.3.3 Recent Developments
             13.3.4 MnM View
                        13.3.4.1 Key Strategies
                        13.3.4.2 SWOT Analysis
     13.4 Hewlett- Packard Enterprise
             13.4.1 Business Overview
             13.4.2 Solutions Offered
             13.4.3 Recent Developments
             13.4.4 MnM View
                        13.4.4.1 Key Strategies
                        13.4.4.2 SWOT Analysis
     13.5 Tata Consultancy Services Limited
             13.5.1 Business Overview
             13.5.2 Solution and Services Offered
             13.5.3 Recent Developments
             13.5.4 MnM View
                        13.5.4.1 Key Strategies
                        13.5.4.2 SWOT Analysis
     13.6 Wipro Limited
             13.6.1 Business Overview
             13.6.2 Services Offered
             13.6.3 Recent Developments
             13.6.4 MnM View
                        13.6.4.1 Key Strategies
                        13.6.4.2 SWOT Analysis
     13.7 Atos SE
             13.7.1 Business Overview
             13.7.2 Solution Offered
             13.7.3 Recent Developments
     13.8 Accenture
             13.8.1 Business Overview
             13.8.2 Services Offered
             13.8.3 Recent Developments
     13.9 CGI Group Inc.
             13.9.1 Business Overview
             13.9.2 Solution Offered
             13.9.3 Recent Developments
     13.10 Fujitsu Ltd.
             13.10.1 Business Overview
             13.10.2 Solutions and Services Offered
             13.10.3 Recent Developments
     13.11 Oracle Corporation
             13.11.1 Business Overview
             13.11.2 Solution and Services Offered
             13.11.3 Recent Developments

14 Key Innovators (Page No. - 128)
     14.1 Fruition Partners
     14.2 NTT Data Corporation
     14.3 Quint Wellington Redwood

15 Appendix (Page No. - 131)
     15.1 Industry Excerpts
     15.2 Discussion Guide
     15.3 Knowledge Store: Marketsandmarkets’ Subscription Portal
     15.4 Available Customizations
     15.5 Related Reports


List of Tables (65 Tables)

Table 1 Market Size and Growth Rate, 2014–2021 (USD Billion, Y-O-Y %)
Table 2 Service Integration and Management Market: Innovation Spotlight
Table 3 Market Size By Solution, 2014–2021 (USD Million)
Table 4 Solutions: Market Size, By Region, 2014–2021 (USD Million)
Table 5 Service Integration and Management Market Size, By Business Solution, 2014–2021 (USD Million)
Table 6 Procurement: Market Size, By Region, 2014–2021 (USD Million)
Table 7 Auditing and Invoicing: Market Size, By Region, 2014–2021 (USD Million)
Table 8 Contract Management: Market Size, By Region, 2014–2021 (USD Million)
Table 9 Governance, Risk, and Control: Market Size, By Region, 2014–2021 (USD Million)
Table 10 Market Size, By Technology Solution, 2014–2021 (USD Million)
Table 11 Service Integration and Management Market Size, By Application, 2014–2021 (USD Million)
Table 12 Application Development: Market Size, By Region, 2014–2021 (USD Million)
Table 13 Application Testing: Market Size, By Region, 2014–2021 (USD Million)
Table 14 Application Lifecycle Management: Market Size, By Region, 2014–2021 (USD Million)
Table 15 Service Integration and Management Market Size, By Infrastructure, 2014–2021 (USD Million)
Table 16 Data Center: Market Size, By Region, 2014–2021 (USD Million)
Table 17 Security: Market Size, By Region, 2014–2021 (USD Million)
Table 18 Mobility: Market Size, By Region, 2014–2021 (USD Million)
Table 19 Networks: Market Size, By Region, 2014–2021 (USD Million)
Table 20 Others: Market Size, By Region, 2014–2021 (USD Million)
Table 21 Training and Support: Market Size, By Region, 2014–2021 (USD Million)
Table 22 Service Integration and Management Market Size, By Service, 2014–2021 (USD Million)
Table 23 Services: Services Integration and Management Market Size, By Region, 2014–2021 (USD Million)
Table 24 Advisory: Market Size, By Region, 2014–2021 (USD Million)
Table 25 Implementation: Market Size, By Region, 2014–2021 (USD Million)
Table 26 Automation: Market Size, By Region, 2014–2021 (USD Million)
Table 27 Service Integration and Management Market Size, By Organization Size, 2014–2021 (USD Million)
Table 28 Organization Size: Market Size, By Region, 2014–2021 (USD Million)
Table 29 Small and Medium Enterprises: Market Size, By Region 2014–2021 (USD Million)
Table 30 Large Enterprises: Market Size, By Region 2014–2021 (USD Million)
Table 31 Service Integration and Management Market Size, By Vertical, 2014–2021 (USD Million)
Table 32 Service Intergation and Management Market of Vertical, By Region, 2014–2021 (USD Million)
Table 33 Banking, Financial Services, and Insurance: Market Size, By Region 2014–2021 (USD Million)
Table 34 Retail: Market Size, By Region, 2014–2021 (USD Million)
Table 35 Telecom: Market Size, By Region, 2014–2021 (USD Million)
Table 36 Manufacturing: Market Size, By Region, 2014–2021 (USD Million)
Table 37 Energy and Utility: Market Size, By Region, 2014–2021 (USD Million)
Table 38 Transport and Logistics: Market Size, By Region, 2014–2021 (USD Million)
Table 39 Others: Service Integration and Management Market Size, By Region, 2014–2021 (USD Million)
Table 40 Asia-Pacific is Expected to Exhibit the Highest CAGR in the Market During the Forecast Period
Table 41 Service Integration and Management Market Size, By Region, 2014–2021 (USD Million)
Table 42 North America: Market Size, By Solution, 2015-2021 (USD Million)
Table 43 North America: Market Size, By Service, 2014–2021 (USD Million)
Table 44 North America: Market Size, By Organisation Size , 2014–2021 (USD Million)
Table 45 North America: Market Size, By Vertical, 2014–2021 (USD Million)
Table 46 Europe: Service Integration and Management Market Size, By Solution, 2014–2021 (USD Million)
Table 47 Europe: Market Size, By Service, 2014–2021 (USD Million)
Table 48 Europe: Market Size, By Organisation Size , 2014–2021 (USD Million)
Table 49 Europe: Market Size, By Vertical, 2014–2021 (USD Million)
Table 50 Asia-Pacific: Market Size, By Solution, 2014–2021 (USD Million)
Table 51 Asia-Pacific: Market Size, By Service, 2014–2021 (USD Million)
Table 52 Asia-Pacific: Market Size, By Organisation Size , 2014–2021 (USD Million)
Table 53 Asia-Pacific: Market Size, By Vertical, 2014–2021 (USD Million)
Table 54 Middle East and Africa: Market Size, By Solution, 2014–2021 (USD Million)
Table 55 Middle East and Africa: Market Size, By Service, 2014–2021 (USD Million)
Table 56 Middle East and Africa: Market Size, By Organisation Size , 2014–2021 (USD Million)
Table 57 Middle East and Africa: Market Size, By Vertical, 2014–2021 (USD Million)
Table 58 Latin America: Service Integration and Management Market Size, By Solution, 2014–2021 (USD Million)
Table 59 Latin America: Market Size, By Service, 2014–2021 (USD Million)
Table 60 Latin America: Market Size, By Organization , 2014–2021 (USD Million)
Table 61 Latin America: Market Size, By Vertical,2014–2021 (USD Million)
Table 62 Partnerships, Agreements, and Collaborations, 2014–2016
Table 63 Mergers and Acquisitions, 2015–2017
Table 64 New Product Launches, 2015-2016
Table 65 Business Expansion, 2015-2016


List of Figures (45 Figures)

Figure 1 Service Integration and Management Market: Research Design
Figure 2 Breakdown of Primary Interviews: By Company, Designation, and Region
Figure 3 Market Size Estimation Methodology: Bottom-Up Approach
Figure 4 Market Size Estimation Methodology: Top-Down Approach
Figure 5 Data Triangulation
Figure 6 Service Integration and Management Market is Poised to Witness Growth in the Global Market Between 2016 and 2021
Figure 7 Service Integration and Management Market Snapshot on the Basis of Solutions (2016 vs 2021)
Figure 8 Automation Services Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 9 Lucrative Market Prospects in the Service Integration and Management Market Due to Realization of Potential of the Multi-Supplier Model
Figure 10 North America is Expected to Command the Major Share of the Global Market in 2016
Figure 11 Manufacturing Vertical is Expected to Hold the Largest Market Share in 2016
Figure 12 Asia-Pacific is Expected to Be the Fastest Growing Region During the Period 2016–2021
Figure 13 Service Integration and Management Market Segmentation: By Solution
Figure 14 Market Segmentation By Service
Figure 15 Market Segmentation By Organization Size
Figure 16 Market Segmentation By Vertical
Figure 17 Market: Drivers, Restraints, Opportunities, and Challenges
Figure 18 Service Integration and Management Sourcing Models
Figure 19 Service Integration and Management Market: Evolution
Figure 20 Business Solutions Segment is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 21 Implementation Services Segment of the Service Integration and Management Market is Expected to Grow at the Highest CAGR During the Forecast Period
Figure 22 Large Enterprises Segment in Expected to Dominate the Market During the Forecast Period
Figure 23 Manufacturing Vertical is Expected to Hold the Largest Market Share During the Forecast Period
Figure 24 Asia-Pacific: an Attractive Destination in the Service Integration and Management Market, 2014–2021
Figure 25 North America Market Snapshot
Figure 26 Asia-Pacific Market Snapshot
Figure 27 Companies Adopted Partnerships, Agreements, and Collaborations as the Key Growth Strategy From 2014 to 2016
Figure 28 Market Evaluation Framework
Figure 29 Battle for Market Share: Partnerships, Agreements, and Collaborations Was the Key Strategy Adopted By Key Players in the Market During 2014–2016
Figure 30 Geographic Revenue Mix of Top Five Market Players
Figure 31 Capgemini: Company Snapshot
Figure 32 Capgemini: SWOT Analysis
Figure 33 HCL Technologies Limited: Company Snapshot
Figure 34 HCL Technologies Limited: SWOT Analysis
Figure 35 Hewlett-Packard Enterprise: Company Snapshot
Figure 36 Hewlett-Packard Enterprise: SWOT Analysis
Figure 37 Tata Consultancy Services Limited: Company Snapshot
Figure 38 Tata Consultancy Services Limited: SWOT Analysis
Figure 39 Wipro Limited: Company Snapshot
Figure 40 Wipro Limited: SWOT Analysis
Figure 41 Atos SE: Company Snapshot
Figure 42 Accenture: Company Snapshot
Figure 43 CGI Group Inc.: Company Snapshot
Figure 44 Fujitsu Ltd.: Company Snapshot
Figure 45 Oracle Corporation: Company Snapshot

The service integration and management (SIAM) market size is expected to grow from USD 2.85 Billion in 2016 to USD 4.35 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 8.8%. The major drivers for the upsurge in demand for SIAM services include cost effectiveness of SIAM model and realizing the potential supremacy of multi-supplier ecosystem.

The scope of this report covers the service integration and management market analysis by solution, service, organization size, vertical, and region. The automation services segment is expected to grow at the highest CAGR during the forecast period. Advisory services segment is one of the most essential parts of the service management. They help enterprises to assess different technology strategies and in doing so, align their technology strategies with their business or process strategies.

The SIAM solutions help the organizations to build resilient and scalable functional business processes in order to automate business, improve customer interactions, and enhance business policies. The solution providers also execute the plan, analyses, and report to improve the business flow to generate large revenues.

Large enterprises are expected to grow at the highest CAGR during the forecast period.  As large enterprises are already involved in integrating various services and are shifting to SIAM to concentrate on different core business regions. They majorly focus on maintaining supplier relations to deliver high quality of business services to their commercial clients.

Manufacturing vertical is expected to grow at the highest CAGR during the forecast period. Manufacturers are adopting IT technology and services to streamline their supply chains, drive improvements through better business insight, maximize the performance of their manufacturing facilities, and stay ahead of the innovation curve. SIAM helps manufacturing industries to enhance process efficiencies, improve working capital, and optimize cost. Service integration reduces the build and run the cost of enterprise systems across the manufacturing value chain and also forces the manufacturers in this sector to adopt best practices along with other measures to continuously improve the quality of products and services.

As per the geographic analysis, Europe is likely to benefit from its technological advancements and followed by robust IT infrastructure and widespread adoption of new technology. The increasing potential power of multi-supplier ecosystem for vendors is driving the growth of the SIAM.

Service Integration and Management (SIAM) Market

One of the main restraining factors that affect the growth of the service integration and management market includes lack of uniform SLAs and regulatory compliance. The SIAM vendors profiled in the report include HCL Technologies Limited (Noida, India), Hewlett-Packard Enterprise (California, U.S.), Tata Consultancy Services (Maharashtra, India), Wipro Limited (Bengaluru, India), Atos SE (Bezons, France), Accenture (Illinois, U.S.), CGI Group (Quebec, Canada), Fujitsu Ltd. (Tokyo, Japan), and Oracle Corporation (California, U.S.).

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