Here are relevant reports on : customer-support-software-market

• NLP in Finance Market by Offering (Software, Services), Application (Customer Service and Support, Risk Management and Fraud Detection, Sentiment Analysis), Technology (Machine Learning, Deep Learning), Vertical and Region - Global Forecast to 2028

  The NLP in finance market is projected to reach USD 18.8 billion by 2028 at a compound annual growth rate (CAGR) of 27.6%. Some major players in the NLP in Finance market include Microsoft (US), IBM (US), Google (US), AWS (US), Oracle (US), SAS Institute (US), Qualtrics (US), Baidu (China), Inbenta (US), Basis Technology (US), Nuance Communications (US), Expert.ai (Italy).

  • Published: April 2023
  • Price: $ 4950
  • TOC Available:

• Customer Information System (CIS) Market by Offering (Billing & Revenue Management Software, Meter Data Management Software, Customer Self-service Portals), Application (Service Order Management, Demand Response Analytics) - Global Forecast to 2030

  The Customer Information System (CIS) market is projected to reach USD 3.26 billion by 2030. This rapid growth, with a CAGR of 12.8% during the forecast period. The major players in the customer information system market include SAP (Germany), Oracle (US), Minsait (Spain), Hansen Technologies (Australia), Kraken Technologies (UK), Engineering Group (Italy), Gentrack (New Zealand), Itineris (Belgium), and CSG International (US), along with SMEs and startups such as Advanced Utility Systems (Canada), VertexOne (US), Efluid (France), Open Intelligence (US), Cayenta (Canada), Ferranti Computer Systems (Belgium), Tally Group (Australia), Kaluza (UK), Avertra (US), and Cogsdale (Canada).

  • Published: March 2025
  • Price: $ 4950
  • TOC Available:

• Operation & Business Support System Market by OSS Solutions (Network Planning & Design, Service Delivery), BSS Solutions (Product/Service Management, Customer Management, Revenue Management), End-Users and by Geography - Analysis & Forecasts to 2020

  Operation support system (OSS) & business support systems (BSS) are processes that support the back office activity as well as the activities that take place while interacting with the customers over the network. OSS is liable for managing faults in the network, configuration of networks, and security and service assurance. BSS is accountable for managing rating, billing, revenue assurance, business intelligence, product management, fraud management, and customer management. MarketsandMarkets expects the global OSS/BSS market to grow from USD 23.95 Billion in 2015 to USD 42.81 Billion by 2020, at a CAGR of 12.3 %. The key driver of OSS/BSS market is the cost-effective business process to gain competitive edge in the industry.

  • Published: January 2016
  • Price: $ 4950
  • TOC Available:

• Business Process Management Market by Component, Deployment Type, Organization Size, Business Function (Sales and Marketing, HRM, Procurement and SCM, and Customer Service Support), Industry, and Region - Global Forecast to 2025

  The Business Process Management (BPM) market size is expected to grow USD 14.4 billion by 2025, at a Compound Annual Growth Rate (CAGR) of 10.5% during the forecast period. Key market players profiled in this report are Pegasystems (US), Appian (US), IBM (US), Oracle (US), Software AG (Germany), Nintex (US), OpenText (Canada), Newgen Software (India), Genpact (US), TIBCO (US), Bizagi (UK), ProcessMaker (US), Creatio (US), AgilePoint (US), BP Logix (US), K2 (US), Bonitasoft (France), Kissflow (India), Kofax (US), and AuraPortal (US).

  • Published: February 2020
  • Price: $ 4950
  • TOC Available:

• Business Process Automation Market by Component, Deployment Type, Organization Size, Business Function (Sales and Marketing, HR, Accounting and Finance, Supply Chain, Customer Service Support) Vertical, and Region - Global Forecast to 2026

  The global Business Process Automation (BPA) market size is expected to grow from USD 9.8 billion in 2020 to USD 19.6 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 12.2% during the forecast period. The BPA market includes major vendors, such as IBM (US), Pegasystems (US), Appian (US), Kissflow(India), Laserfiche (US), Nintex (US), Oracle (US), Software AG (Germany), Salesforce (US) Microsoft (US) , Bizagi (UK), OpenText (Canada), TIBCO (US), Creatio (US), Genpact (US), DXC Technology (UK), Newgen Software (India), Bonitasoft (France), Kofax (US), FlowForma (Ireland), AuraQuantic (US), AgilePoint (US), Automation Hero (US), Quickbase (US), and, Cortex (UK). The major players have implemented various growth strategies to expand their global presence and increase their market shares. Key players such as IBM, Appian, Pegasystems, Kissflow, and Laserfiche have majorly adopted many growth strategies, such as new product launches, acquisitions, and partnerships, to expand their product portfolios and grow further in the BPA market.

  • Published: March 2021
  • Price: $ 4950
  • TOC Available:

• Cloud Workflow Market by Type (Platform and Services), Business Workflow (HR, Accounting & Finance, Sales & Marketing, Customer Service & Support, Operations), Organization Size, Vertical, and Region -Global Forecast to 2023

  The cloud workflow market is expected to grow from USD 1.75 billion in 2018 to USD 3.85 billion by 2023, at a CAGR of 17.1% during the forecast period. It is expected to witness significant growth, due to factors such as the increasing adoption of cloud-based workflows, increasing adoption of cloud-based workflow from the SMEs, and the growing focus on streamlining workflows and business processes. The rising use of Artificial Intelligence (AI) presents new business opportunities, and growing focus on digital transformation initiatives are expected to provide growth opportunities for cloud workflow vendors.

  • Published: October 2018
  • Price: $ 4950
  • TOC Available:

• Agentic AI Market by Offering (Development Platforms, Orchestration & Runtime Platforms, Process Automation Platforms, Prebuilt Agentic AI Applications), Application (Customer Service & Support, RevOps, ITOps, BI & Analytics) - Global Forecast to 2033

  The global agentic AI market size will grow to USD 205.88 billion by 2033 from USD 19.33 billion in 2026, at a CAGR of 40.2% during the forecast period. Major companies covered in the agentic AI market include Microsoft (US), AWS (US), Google (US), Salesforce (US), ServiceNow (US), IBM (US), Oracle (US), SAP (Germany), UiPath (US), and OpenAI (US).

  • Published: August 2026
  • Price: $ 4950
  • TOC Available:

• Conversational Systems Market by Component (Compute Platforms, Solutions, Services), Type (Voice and Text), Application (Customer Support and Personal Assistant, Branding and Advertisement, and Compliance), Vertical, and Region - Global Forecast to 2024

  MarketsandMarkets forecasts the global conversational systems market size to grow from USD 4.6 billion in 2019 to USD 17.4 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 30.8% during 2019–2024. Major growth drivers for the market include highly advanced AI and NLP tools and an increasing demand for AI-powered customer support services. Major vendors in the global conversational systems market include Google (US), Microsoft (US), IBM (US), AWS (US), Baidu (China), Oracle (US), SAP (Germany), Nuance (US), Artificial Solutions (Spain), Conversica (US), Haptik (India), Rasa (Germany), Rulai (US), Avaamo (US), Kore.ai (US), Solvvy (US), Pypestream (US), Inbenta (US), and Saarthi.ai (India).

  • Published: May 2019
  • Price: $ 4950
  • TOC Available:

• Data Science Platform Market by Component (Platform & Services), Business Function (Marketing, Sales, Logistics, & Customer Support), Deployment Mode, Organization Size, Industry Vertical & Region - Global Forecast to 2026

  The Data Science Platform market size is projected to reach USD 322.9 billion in 2026, at a Compound Annual Growth Rate (CAGR) of 27.7% during the forecast period. Major Data Science Platform vendors include IBM(US), Google(US), Microsoft(US), SAS(US), AWS(US), MathWorks (US), Cloudera (US), Teradata (US), TIBCO (US), Alteryx (US), RapidMiner (US), Databricks (US), Snowflake (US), H2O.ai (US), Altair (US), Anaconda (US), SAP (US), Domino Data Lab (US), Dataiku (US), DataRobot (US), Apheris (Germany), Comet (US), Databand (US), dotData (US), Explorium (US), Noogata (US), Tecton (US), Spell (US), Arrikto (US), and Iterative (US). These market players have adopted various growth strategies, such as partnerships, collaborations, and new product launches, to expand have been the most adopted strategies by major players from 2018 to 2022, which helped companies innovate their offerings and broaden their customer base.

  • Published: March 2022
  • Price: $ 4950
  • TOC Available:

• Natural Language Processing (NLP) Market by Offering (NLP Platforms, NLP APIs, Integrated NLP Solutions), Capability (NLU, NLG, Machine Translation), Application (Customer Experience & Support, Document Process Automation) - Global Forecast to 2031

  The global natural language processing market size will grow to USD 216.89 billion by 2031 from USD 69.13 billion in 2026, at a CAGR of 25.7% during the forecast period. The key players include Microsoft (US), Google (US), AWS (US), OpenAI (US), Anthropic (US), Cerence AI (US), ABBYY (US), Kore.ai (US), John Snow Labs (US), and Soundhound AI (US), among others.

  • Published: June 2026
  • Price: $ 4950
  • TOC Available:

• NEXT
• LAST

Records 1 to 10 of 50