Here are relevant reports on : customer-service-analytics-market

• Analytics as a Service Market by Software (Data Mining, Data Warehousing, Data Lake, Predictive Modelling, BI & Visualization, Advanced Analytics), Analytics Type (Marketing Analytics, Finance Analytics), Vertical and Region - Global Forecast to 2029

  The Analytics as a Service market is projected to reach USD 39.8 billion by 2029, at a compound annual growth rate (CAGR) of 24.5% during the forecast period. Some major players in the AaaS market include Microsoft (US), IBM (US), Google (US), Oracle (US), SAP (Germany), AWS (US), SAS Institute (US), Teradata (US), Qlik (US), Salesforce (US).

  • Published: May 2024
  • Price: $ 4950
  • TOC Available:

• Predictive Analytics Market by Solution (Financial Analytics, Risk Analytics, Marketing Analytics, Web & Social Media Analytics), Service, Deployment Mode, Organization Size, Vertical, and Region - Global Forecast to 2026

  The predictive analytics market is expected to grow from USD 10.5 billion in 2021 to USD 28.1 billion by 2026, at a CAGR of 21.7% during the forecast period. Major vendors in the global Predictive Analytics market IBM (US), Microsoft (US), Oracle (US), SAP (Germany), SAS Institute (US), Google (US), Salesforce (US), AWS (US), HPE (US), Teradata (US), Alteryx (US), FICO (US), Altair (US), Domo (US), Cloudera (US), Board International (Switzerland), TIBCO Software (US), Hitachi Vantara (US), Qlik (US), Happiest Minds (India), Dataiku (US), RapidMiner (US), Biofourmis (US), In-med Prognostics (India), Aito.Ai (Finland), Symend (US), Onward Health (India), Unioncrate (US), CyberLabs (Brazil), Actify Data Labs (India), Amlgo Labs (India), and Verimos (US).

  • Published: October 2021
  • Price: $ 4950
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• Agentic Customer Service Automation Market 2032: Size, Share & Growth Report

  The agentic customer service automation market reached an estimated USD 702.8 million in 2025 and is projected to climb to USD 8,204.5 million by 2032, expanding at a CAGR of 41% from 2026 to 2032.

  • Published: December 2026
  • Price: $ 4950
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• Vendor Comparison in Customer Self-Service Software – 2017: MnM DIVE Matrix

  The report on “Vendor Comparison in Customer Self-Service Software” based on the MnM DIVE methodology, covers the comprehensive study of the key vendors offering solutions for customer self-service software. The report will help stakeholders to analyze detailed information regarding their competitors on the basis of their product offering and business strategy. The report analyses major players that offer customer self-service solutions and outlines the findings and analysis on how well each customer self-service software vendor performs within our criteria.

  • Published: March 2017
  • Price: $ 4950
  • TOC Available:

• Telecom Order Management Market by Solution (Customer Order Management, Service Order Management, and Service Inventory Management), Service, Network Type (Wireline and Wireless), Deployment Type, and Region - Global Forecast to 2022

  The global telecom order management market accounted for USD 1.80 Billion in 2016 and projected to reach USD 3.22 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 10.4% during the forecast period. Key players in the telecom order management market include Cerillion (US), Cognizant (US), Ericsson (Sweden), IBM (US), Oracle (UK), ChikPea (US), Comarch (Poland), Fujitsu (Japan), Intellibuzz (India), Mphasis (India), Neustar (US), and Pegasystems (US).

  • Published: November 2017
  • Price: $ 4950
  • TOC Available:

• Machine Learning as a Service (MLaaS) Market by Component (Software Tools, Services), Organization Size, Application (Marketing, Risk Analytics & Fraud Detection, Predictive Maintenance, Network Analytics), Service and Region - Global Forecast to 2021

  The Machine Learning as a Service (MLaaS) market size is estimated to grow from USD 613.4 Million in 2016 to USD 3,755.0 Million by 2021, at a Compound Annual Growth Rate (CAGR) of 43.7% from 2016 to 2021. The main driving factors for the growth of the market are adoption of cloud-based technologies and advancements in technologies.

  • Published: November 2016
  • Price: $ 4950
  • TOC Available:

• Supply Chain Analytics Market Component, Software (Supplier Performance Analytics, Demand Analysis & Forecasting, and Spend & Procurement Analytics), Service, Deployment Mode, Organization Size, Vertical and Region - Global Forecast to 2027

  The global supply chain analytics market is projected to reach USD 13.5 billion by 2027, at a CAGR of 21.0% during the forecast period. Major vendors in the global supply chain analytics market are SAP (Germany), Oracle (US), IBM (US), SAS Institute (US), Software AG (Germany), MicroStrategy (US), Tableau (US), Qlik (US), TIBCO (US), Cloudera (US), Logility (US), Savi Technology (US), Infor (US), RELEX Solutions (Finland), TARGIT(Denmark), Voxware (US), The AnyLogic Company (US), Antuit (US), Axway (US), AIMMS (Netherlands), BRIDGEi2i (India), Domo (US), Datameer (US), 1010data(US), Rosslyn Analytics(UK), Manhattan Associates (US), Salesforce (US), Zebra Technologies (US), Dataiku (US), Intugine Technologies (India), Lumachain (Australia), Hum Industrial Technology (US), Pafaxe (UK), SS Supply Chain Solutions (US), and DataFactZ (US).

  • Published: March 2023
  • Price: $ 4950
  • TOC Available:

• IT Service Management Market by Solution (Service Desk, Configuration & Change, Service Portfolio, Analytics), Application (Incident/Problem, Change/Release, Service Request/Catalog, Knowledge/Self-Service), Vertical, And Region – Global Forecast to 2031

  The global IT Service Management (ITSM) market size is projected to grow to USD 22.91 billion by 2031 from USD 10.96 billion in 2026, at a CAGR of 15.9% during the forecast period. Some of the key players operating in the IT Service Management market are ServiceNow (US), BMC Software (US), Broadcom (US), ManageEngine (US), Ivanti (US), Zendesk (US), GoTo (US), SolarWinds (US), Atlassian (Australia), OpenText (Canada), SymphonyAI Summit (US), Efecte (Finland), Microsoft (US), IBM (US), IFS (Sweden), Freshworks (US), EasyVista (US), ITarian (US), SysAid Technologies (Israel), InvGate (US), Alemba (UK), Hornbill (UK), NinjaOne (US), HaloITSM (UK), Aisera (US), 4me (US), TOPdesk (Netherlands), TeamDynamix (US), Salesforce (US), Xurrent (US), and Matrix42 (Germany).

  • Published: September 2026
  • Price: $ 4950
  • TOC Available:

• Operation & Business Support System Market by OSS Solutions (Network Planning & Design, Service Delivery), BSS Solutions (Product/Service Management, Customer Management, Revenue Management), End-Users and by Geography - Analysis & Forecasts to 2020

  Operation support system (OSS) & business support systems (BSS) are processes that support the back office activity as well as the activities that take place while interacting with the customers over the network. OSS is liable for managing faults in the network, configuration of networks, and security and service assurance. BSS is accountable for managing rating, billing, revenue assurance, business intelligence, product management, fraud management, and customer management. MarketsandMarkets expects the global OSS/BSS market to grow from USD 23.95 Billion in 2015 to USD 42.81 Billion by 2020, at a CAGR of 12.3 %. The key driver of OSS/BSS market is the cost-effective business process to gain competitive edge in the industry.

  • Published: January 2016
  • Price: $ 4950
  • TOC Available:

• AI in Telecommunication Market by Technology, Application (Network Optimization, Network Security, Self-diagnostics, Customer Analytics, and Virtual Assistance), Component (Solutions and Services), Deployment Mode, and Region - Global Forecast to 2022

  The increasing adoption of Artificial Intelligence (AI) for various applications in the telecommunication industry and utilization of AI-enabled smartphones are expected to be driving the growth of the AI in telecommunication market. MarketsandMarkets expects the global AI in telecommunication market to grow from USD 235.7 Million in 2016 to USD 2,497.8 Million by 2022, at a Compound Annual Growth Rate (CAGR) of 46.8% during the forecast period. The base year considered for the study is 2016 and the forecast period is 2017–2022. The AI in telecommunication market report encompasses the competitive landscape and company profiles of the key vendors based on their product offerings and business strategies. The major AI in telecommunication vendors include IBM (US), Microsoft (US), Intel (US), Google (US), AT&T (US), Cisco Systems (US), Nuance Communications (US), Sentient Technologies (US), H2O.ai (US), Infosys (India), Salesforce (US), and NVIDIA (US).

  • Published: February 2018
  • Price: $ 4950
  • TOC Available:

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