Here are relevant reports on : contact-center-software-market
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Contact Center Software Market by Component (Solutions (Omnichannel Routing, Reporting & Analytics), Services), Organization Size, Deployment Mode, Vertical (BFSI, Telecommunications, & Retail & Consumer Goods) and Region - Global Forecast to 2028
The contact center software market is projected to reach USD 109.7 billion by 2028 at a CAGR of 21.2% during the forecast period. The key technology vendors in the market include NICE (Israel), IBM (US), Genesys (US), AWS (US), Five9 (US), Twilio (US), Mitel (Canada), Cisco (US), BT (UK), Verizon (US), Avaya (US), Vonage (US), 8x8 (US), Talkdesk (US), Alcatel Lucent Enterprise (France), Sinch (Sweden), Oracle (US), RingCentral (US), Lifesize (US), Content Guru (UK), Alvaria (US), Enghouse Interactive (US), 3CLogic (US), Ameyo (India), West (US), NEC (Japan), ZTE (China), Vocalcom (France), Evolve IP (US), UJET (US), Amtelco (US), AVOXI (US), VCC Live (Hungary), Glia (US), Bright Pattern (US), ComputerTalk (Canada), and C-Zentrix (India).
- Published: July 2023
- Price: $ 4950
- TOC Available:
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Cloud-based Contact Center Market by Software (Omnichannel Routing, Workforce Engagement, Reporting & Analytics, Customer Engagement), Engagement (Inbound, Outbound), Communication Channel (Voice, Digital, and Self-service) - Global Forecast to 2029
The cloud-based contact center market is projected to reach USD 86.4 billion by 2029, at a compound annual growth rate (CAGR) of 26.9% during the forecast period. Some major players in the cloud-based contact center market include NICE (Israel), AWS (US), Genesys (US), Vonage (US), Five9 (US), along with startups such as Pypestream (US), TechSee (Israel), Aircall (France), Sentient Machines (UK), Nubitel (Singapore).
- Published: May 2024
- Price: $ 7150
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Contact Center Analytics Market by Component (Software and Services), Deployment Mode, Organization Size, Application (Automatic Call Distributor, Risk and Compliance Management, and Workforce Optimization), Vertical and Region - Global Forecast to 2027
The contact center analytics market size is projected to reach USD 2.9 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 11.7% during the forecast period. The contact center analytics players have implemented various types of organic and inorganic growth strategies, such as new product launches, product upgradations, partnerships and agreements, business expansions, and mergers and acquisitions to strengthen their offerings in the market. The major players in the contact center analytics market include Cisco (US), Genpact (US), SAP (Germany), Oracle (US), Avaya (US), NICE (US), 8x8 (US), Five9 (US), Talkdesk (US), CallMiner (US), Servion Global Solutions (US), Genesys (US), VirtualPBX (US), ChaseData (US), and Broadvoice (US).
- Published: May 2022
- Price: $ 4950
- TOC Available:
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Contact Center in a box (Portable contact centers) Market by Worldwide Trends, Advanced Technologies and Forecasts (2013 - 2018)
Currently highly competitive market environment, companies thrive to enhance their customer care practices. A typical call-center has separate customer interaction management (CIM) solutions like Automatic Call Distributor (ACD), Interactive Voice Response (IVR) and customer relationship management (CRM) solutions for managing customer database. Managing different solutions becomes quite expensive as a result of the cost involved for underlying hardware and software products.
- Published: January 2026
- Price: $ 4950
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Hosted PBX Market by Offering (Solution and Services), Application (Unified Communication & Collaboration, Mobility, Contact Center), Vertical (BFSI, Retail & eCommerce, Manufacturing, Healthcare & Life Sciences) and Region - Global forecast to 2028
The hosted PBX market is projected to reach USD 24.9 billion by 2028, at a Compound Annual Growth Rate (CAGR) of 16.8% during the forecast period. The major vendors covered in the hosted PBX market are AT&T (US), Verizon Communications (US), Cisco Systems (US), BT Group (US), RingCentral (US), Comcast Corporation (US), 8x8 (US), Sangoma Technologies (US), Lumen Technologies (US), Nextiva (US), Fusion Connect (US), Avaya (US), Mitel Networks (US), Lingo Telecom (US), TPx Communications (US), Telesystem (US), Ozonotel Communications (India), OneConnect (US), InterGlobe Communications (US), CloudTalk (US), Datavo (US), Nexge Technologies (US), NovoLink Communications (US), 3CX (Cpryus), AstraQom International (US). These players have adopted various growth strategies, such as partnerships, agreements and collaborations, new product launches, enhancements, and acquisitions to expand their footprint in the hosted PBX market.
- Published: December 2023
- Price: $ 4950
- TOC Available:
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CRM Analytics Market by Type (Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics, Web & Social Media Analytics) - Global Forecast to 2019
The CRM analytics market is segmented by type: marketing analytics, sales analytics, contact-center analytics, customer analytics, web & social analytics; by vertical: BFSI, retail & consumer goods, telecommunications & IT, healthcare & life sciences, manufacturing, energy & utility, media & entertainment, travel & transport, and others; by end user: SMBs and large enterprise; by deployment: On-Premises, Cloud; by region: NA, APAC, Europe, LA, and MEA. The global CRM analytics market is expected to grow from $4.18 billion in 2014 to $7.65 billion by 2019, at an estimated Compound Annual Growth Rate (CAGR) of 12.83% from 2014 to 2019.
- Published: March 2015
- Price: $ 4950
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Software-Defined Data Center Market by Software-Defined Computing (Virtualization platforms, Hypervisors), Software-Defined Storage (Storage Management, HCI), Software-Defined Networking (Controllers, Infrastructure), Automation - Global Forecast to 2029
The global SDDC market size is projected to reach USD 184.5 billion by 2029, at a Compound Annual Growth Rate (CAGR) of 19.4% during the forecast period. The SDDC market is dominated by a few globally established players, such as VMware (US), Microsoft (US), Cisco (US), HPE (US), IBM (US), Dell Technologies (US), Oracle (US), Nutanix (UK), Huawei (China), and Fujitsu (Japan), are the key vendors that secured SDDC contracts in the last few years. Customers are trying new things in the SDDC market because of their higher budgets, ease of access to information, and quick adoption of technical items.
- Published: August 2024
- Price: $ 4950
- TOC Available:
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Data Center Asset Management Market by Component Type (Software, Service, & Hardware), Deployment Type (On-Premise, & Cloud), Service (Consulting, Installation & Support, & Professional), Data Center Type, Vertical and Region - Global Forecast to 2020
The data center asset management market is expected to grow from USD 731.5 Million in 2015 to USD 2.81 Billion by 2020, at a Compound Annual Growth Rate (CAGR) of 30.8% from 2015 to 2020. 2013 has been considered as the historical year and 2014 as the base year for performing the market estimation and forecasting. The exponential growth in the amount of data consumed by various industries, individuals, and organizations has resulted in a swift increase in the demand for data storage.
- Published: December 2015
- Price: $ 4950
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Refrigeration Monitoring Market by Offering (Hardware, Software, and Service), Sensor (temperature, defrost, touch, liquid level, gas detector, contact, motion detector, pressure), Application, Industry, and Region - Global Forecast to 2025
The Refrigeration Monitoring Market is expected to grow from USD 7.4 billion in 2020 to USD 11.1 billion by 2025, at a CAGR of 8.3% during the forecast period. Emerson (US), Danfoss (Denmark), Monnit (US), TE Connectivity (Switzerland), Zebra Technologies (Zebra) (US), Texas Instruments (US), ORBCOMM (US), Controlant (Iceland), Samsara (US), and Smart Sense (Digi International) (US) are the key players in the refrigeration monitoring market. These players are undertaking strategies such as product launches, expansions, agreements, partnerships, collaborations, and acquisitions to increase their market share.
- Published: March 2020
- Price: $ 4950
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Surface Roughness Measurement Market by Component (Probes, software Cameras, Lighting Equipment), Surface Type (2D and 3D), Technique Type (Contact and noncontact), Vertical (Automotive, Energy & Power) and Geography - Global forecast to 2025-2035
The global surface roughness measurement market was valued at USD 0.96 billion in 2024 and is estimated to reach USD 1.70 billion by 2035, at a CAGR of 5.0% between 2025 and 2035. Growing requirement for improving product quality and manufacturing process to drive the SRM market during the forecast period .The geometric and material properties of the surfaces significantly affect friction, wear, fatigue, corrosion, electrical conductivity, and thermal conductivity of the materials. Moreover, machined components have tight tolerance levels; hence, there is a need to keep the surface roughness within the controllable limits. Thus, surface finish measurement and inspection is essential and helps control the manufacturing processes to ensure that the surface will function as desired. The major value to SRMMs is added by component suppliers and OEMs. CARL Zeiss AG (Germany)), Mitutoyo Corporation (Japan), Starrett (US), Mahr (Germany), Tokyo Seimitsu Co., Ltd. (Japan), Hexagon AB (Sweden), JENOPTIK AG (Germany), EXTECH (US), Wenzel (Germany), Taylor Hobson (UK), Faro Technologies(US), Nikon Corporation (Japan), KEYENCE Corporation (Japan),The Sempre Group (UK), Alicona Imaging GmbH (Austria), Kosaka laboratory Ltd (Japan), KRÜSS GmbH (Germany), Zygo Corporation (US), Horiba Ltd (Japan) and Fowler (US) are some of the major companies dominating the SRM market.
- Published: January 2026
- Price: $ 4950
- TOC Available:
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