Here are relevant reports on : customer-service-automation-market
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Enterprise AI Market by Component (Solution & Services), Technology, Application Area (Security & Risk, Marketing, Customer Support & Experience, HR & Recruitment, Process Automation), Deployment, Organization Size, Industry, & Region - Forecast to 2022
MarketsandMarkets expects the global enterprise Artificial Intelligence (AI) market to grow from USD 845.4 Million in 2017 to USD 6,141.5 Million by 2022, at a Compound Annual Growth Rate (CAGR) of 48.7% during the forecast period. The rising demand for AI-based solutions and platforms, and the need to analyze large and complex data sets are expected to drive the growth of the enterprise AI market. The enterprise AI market report encompasses the competitive landscape and company profiles of the key vendors based on their product offerings and business strategies. The major enterprise AI vendors include IBM (US), Microsoft (US), AWS (US), Intel (US), Google (US), SAP (Germany), Sentient Technologies (US), Oracle (US), HPE (US), and Wipro (India).
- Published: March 2018
- Price: $ 4950
- TOC Available:
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Network Automation Market by Network Automation Type (Orchestration Automation, Provisioning Automation, Script-driven Network Automation, Intelligent Network Automation, IBN Automation, Network Security Automation) - Global Forecast to 2030
The global network automation market is projected to grow from USD 7.88 billion in 2025 to USD 12.38 billion by 2030, at a compound annual growth rate (CAGR) of 9.4% during the forecast period. The major vendors in the network automation market are Cisco (US), IBM (US), HPE (US), Huawei (China), VMware (US), Arista Networks (US), Nokia (Finland), Ericsson (Sweden), Extreme Networks (US), and Fujitsu (Japan).
- Published: October 2025
- Price: $ 4950
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Operation & Business Support System Market by OSS Solutions (Network Planning & Design, Service Delivery), BSS Solutions (Product/Service Management, Customer Management, Revenue Management), End-Users and by Geography - Analysis & Forecasts to 2020
Operation support system (OSS) & business support systems (BSS) are processes that support the back office activity as well as the activities that take place while interacting with the customers over the network. OSS is liable for managing faults in the network, configuration of networks, and security and service assurance. BSS is accountable for managing rating, billing, revenue assurance, business intelligence, product management, fraud management, and customer management. MarketsandMarkets expects the global OSS/BSS market to grow from USD 23.95 Billion in 2015 to USD 42.81 Billion by 2020, at a CAGR of 12.3 %. The key driver of OSS/BSS market is the cost-effective business process to gain competitive edge in the industry.
- Published: January 2016
- Price: $ 4950
- TOC Available:
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Field Service Management Market by Solutions (Scheduling, Dispatch & Route Optimization, Work Order Management, Reporting & Analytics, Inventory Management, Customer Management, Service Contract Management, and Other Solutions) - Global Forecast to 2030
The global field service management (FSM) market is expanding rapidly, with a projected market size anticipated to rise from about USD 5.10 billion in 2025 to USD 9.17 billion by 2030, featuring a CAGR of 12.5%. The major players in the field service management market include Oracle (US), Microsoft (US), Salesforce (US), IFS (Sweden), SAP SE (Germany), Infor (US), Trimble (US), Comarch (Poland), OverIT (Italy), PTC (US).
- Published: November 2025
- Price: $ 4950
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Energy Cloud Market by Solution (Customer Management, Reporting and Analytics Enterprise Asset Management), Service, Service Model (SaaS, PaaS, and IaaS), Deployment Model, Organization Size, and Region - Global Forecast to 2021
The energy cloud market is expected to grow from USD 5.12 Billion in 2016 to USD 15.18 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 24.3% during the forecast period. The demand for the energy cloud market is driven by factors, such as rising aging infrastructure and grid security concerns. The growing need for enterprises to have Customer Relationship Management (CRM) is fueling the growth of the cloud energy market, globally.
- Published: March 2017
- Price: $ 4950
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Digital Process Automation Market by Component, Business Function (Sales Process Automation, Supply Chain Automation, Claims Automation, and Marketing Automation), Deployment Type, Organization Size, Industry Vertical, and Region - Global Forecast to 2023
The digital process automation market is expected to grow from USD 6.76 billion in 2018 to USD 12.61 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 13.3% during the forecast period. Several factors that are expected to drive the digital process automation market include the integration of Artificial Intelligence (AI) and Machin Learning (ML) technologies with digital process automation solution, demand for IT resources according to business priorities, and improved IT systems to meet customers’ dynamic requirements. Industry verticals such as Banking, Financial Services, and Insurance (BFSI), and consumer goods and retail are expected to have significantly contributed to the growth of the digital process automation market. Major vendors who offer digital process automation solution and services across the globe include IBM (US), Appian (US), DST Systems (US), OpenText (Canada), K2 (US), Bizagi (England), DXC (US), Infosys (India), Oracle (US), Pegasystems (US), Tibco (US), Software AG (Germany), Cognizant (US) , Mindtree (India), Newgen software (India), Nintex (US), Ayehu (US), Integrify (US), HelpSystems (US), Innov8tif (Malaysia), Novatio (US), Bonitasoft (France), Cortex (UK), PMG.net (US), and blue-infinity (Switzerland).
- Published: July 2018
- Price: $ 4950
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Customer Intelligence Platform Market by Component, Application (Customer Data Collection & Management, and Customer Segmentation & Targeting), Deployment Mode, Organization Size, Data Channel, Vertical and Region - Global Forecast to 2027
The customer intelligence platform market size projected to reach USD 7.0 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 29.7% during the forecast period. The major vendors in the customer intelligence platform include IBM (US), Oracle (US), Microsoft (US), Adobe (US), SAS (US), Salesforce (US), Google (US), Accenture (Ireland), Informatica (US), SAP (Germany), Verint (US), Teradata (US), Zeta Global (US), TIBCO (US), NICE (Israel), TransUnion (US), Alida (Canada), Algonomy (US), NetBase Quid (US), NGDATA (Belgium), Zeotap (Germany), ActionIQ (US), Amperity (US), UserIQ (US), Datashift (Belgium), Staircase AI (US), Terminus (US), and Lifesight (Singapore).
- Published: February 2023
- Price: $ 4950
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Cloud Orchestration Market by Service Type (Cloud Service Automation, Reporting & Analytics, Training, Consulting & Integration, and Support & Maintenance), Application, Deployment Model, Organization Size, Vertical, & Region - Global Forecast to 2021
The cloud orchestration market is expected to grow from USD 4.95 Billion in 2016 to USD 14.17 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 23.4% during the forecast period. Growing demand for optimum resources utilization and increasing need for self-service provisioning has led to the increased demand for cloud orchestration services and applications.
- Published: October 2016
- Price: $ 4950
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Cloud Services Brokerage Market By Service Type (Aggregation (Multi-Cloud, Data Integration, Automation & Orchestration), Intermediation (Security, Performance & Usage), Arbitrage (Marketplace, Service Catalog, Enablement)) - Global Forecast to 2029
The Cloud Services Brokerage (CSB) market is projected to reach USD 26.2 billion by 2029 at a Compound Annual Growth Rate (CAGR) of 18.0% during the forecast period. Some of the key players operating in the cloud services brokerage are – Accenture (Dublin), IBM (US), Broadcom (US), Arrow Electronics (US), Fujitsu (Japan), DXC Technology (US), Wipro (India), Eviden (France), AWS (US), Infosys (India), NTT Data (Japan), TCS (India), Tech Mahindra (India), BMC Software (US), Flexera (US), Jamcracker (US), Cloudmore (Sweden), Eshgro (Netherland), OpenText (Canada), Incontinuum (Netherland), Compunnel (US), Shivaami (India), Bittitan (US), Capegemini (France), Oracle (US), Cignex (US), ActivePlatform (Belarus), CloudFX (Singapore), CloudBolt (US), CloudSME (US), AppDirect (US), Morpheus Data (US), Interworks. Cloud (UK), Racknap (India), Spot (US) and CloudBroker (Switzerland).
- Published: September 2024
- Price: $ 7150
- TOC Available:
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AI Automation Market by Automation Type (Cognitive Automation, Agentic Automation), Functional Domain (Finance & Accounting, Operations & Supply Chain Management, Marketing), Integration Mode (Event-driven, API Architecture) - Global Forecast to 2035
AI Automation Market by Automation Type (Cognitive Automation, Agentic Automation), Functional Domain (Finance & Accounting, Operations & Supply Chain Management, Marketing), Integration Mode (Event-driven, API Architecture) - Global Forecast to 2035. Accenture (Ireland), Avanade Inc. (US), Capgemini (France), CGI Inc. (Canada), Cisco Systems, Inc. (US), Cognizant Technology Solutions Corporation (US), Ernst & Young Global Limited (UK), IBM (US) and UiPath (US) are a few key players in the intelligent Automation market globally.
- Published: March 2026
- Price: $ 4950
- TOC Available:
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