Here are relevant reports on : customer-service-automation-market
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Operation & Business Support System Market by OSS Solutions (Network Planning & Design, Service Delivery), BSS Solutions (Product/Service Management, Customer Management, Revenue Management), End-Users and by Geography - Analysis & Forecasts to 2020
Operation support system (OSS) & business support systems (BSS) are processes that support the back office activity as well as the activities that take place while interacting with the customers over the network. OSS is liable for managing faults in the network, configuration of networks, and security and service assurance. BSS is accountable for managing rating, billing, revenue assurance, business intelligence, product management, fraud management, and customer management. MarketsandMarkets expects the global OSS/BSS market to grow from USD 23.95 Billion in 2015 to USD 42.81 Billion by 2020, at a CAGR of 12.3 %. The key driver of OSS/BSS market is the cost-effective business process to gain competitive edge in the industry.
- Published: January 2016
- Price: $ 4950
- TOC Available:
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Enterprise AI Market by Component (Solution & Services), Technology, Application Area (Security & Risk, Marketing, Customer Support & Experience, HR & Recruitment, Process Automation), Deployment, Organization Size, Industry, & Region - Forecast to 2022
MarketsandMarkets expects the global enterprise Artificial Intelligence (AI) market to grow from USD 845.4 Million in 2017 to USD 6,141.5 Million by 2022, at a Compound Annual Growth Rate (CAGR) of 48.7% during the forecast period. The rising demand for AI-based solutions and platforms, and the need to analyze large and complex data sets are expected to drive the growth of the enterprise AI market. The enterprise AI market report encompasses the competitive landscape and company profiles of the key vendors based on their product offerings and business strategies. The major enterprise AI vendors include IBM (US), Microsoft (US), AWS (US), Intel (US), Google (US), SAP (Germany), Sentient Technologies (US), Oracle (US), HPE (US), and Wipro (India).
- Published: March 2018
- Price: $ 4950
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Digital Transformation Market by Solution (Customer Experience, Process Automation Platform), Services (Application and Infrastructure Modernization), Transformation Focus Area (Financial, Operational, Workforce Transformation) - Global Forecast to 2031
The digital transformation market is growing quickly, with a market size expected to increase from about USD 1.11 trillion in 2025 to USD 1.86 trillion by 2031, with a CAGR of 9.1%. The leading companies in the digital transformation market include Microsoft (US), IBM (US), SAP (Germany), Oracle (US), Google (US), Salesforce (US), HPE (US), Adobe (US), AWS (US), HCLTech (India), EY (UK), Cognizant (US), Accenture (Ireland), and Broadcom (US).
- Published: September 2025
- Price: $ 4950
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Marketing Automation Market by Offering (Campaign Management, Analytics & Reporting, Lead Generation, Content Management), Application (Customer Acquisition & Retention, Brand Awareness & Positioning, Upselling & Cross Selling) - Global Forecast to 2030
The marketing automation market is expanding rapidly, with a market size projected to rise from about USD 47.02 billion in 2025 to USD 81.01 billion by 2030, featuring a CAGR of 11.5%. The major players in the marketing automation market include HubSpot (US), Adobe (US), Oracle (US), Salesforce (US), Microsoft (US), SAP (Germany), Thryv (US), SAS Institute (US), Klaviyo (US), and Intuit (US).
- Published: July 2025
- Price: $ 4950
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Network Automation Market by Network Automation Type (Orchestration Automation, Provisioning Automation, Script-driven Network Automation, Intelligent Network Automation, IBN Automation, Network Security Automation) - Global Forecast to 2030
The global network automation market is projected to grow from USD 7.88 billion in 2025 to USD 12.38 billion by 2030, at a compound annual growth rate (CAGR) of 9.4% during the forecast period. The major vendors in the network automation market are Cisco (US), IBM (US), HPE (US), Huawei (China), VMware (US), Arista Networks (US), Nokia (Finland), Ericsson (Sweden), Extreme Networks (US), and Fujitsu (Japan).
- Published: October 2025
- Price: $ 4950
- TOC Available:
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Cloud Services Brokerage Market By Service Type (Aggregation (Multi-Cloud, Data Integration, Automation & Orchestration), Intermediation (Security, Performance & Usage), Arbitrage (Marketplace, Service Catalog, Enablement)) - Global Forecast to 2029
The Cloud Services Brokerage (CSB) market is projected to reach USD 26.2 billion by 2029 at a Compound Annual Growth Rate (CAGR) of 18.0% during the forecast period. Some of the key players operating in the cloud services brokerage are – Accenture (Dublin), IBM (US), Broadcom (US), Arrow Electronics (US), Fujitsu (Japan), DXC Technology (US), Wipro (India), Eviden (France), AWS (US), Infosys (India), NTT Data (Japan), TCS (India), Tech Mahindra (India), BMC Software (US), Flexera (US), Jamcracker (US), Cloudmore (Sweden), Eshgro (Netherland), OpenText (Canada), Incontinuum (Netherland), Compunnel (US), Shivaami (India), Bittitan (US), Capegemini (France), Oracle (US), Cignex (US), ActivePlatform (Belarus), CloudFX (Singapore), CloudBolt (US), CloudSME (US), AppDirect (US), Morpheus Data (US), Interworks. Cloud (UK), Racknap (India), Spot (US) and CloudBroker (Switzerland).
- Published: September 2024
- Price: $ 7150
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Cloud Orchestration Market by Service Type (Cloud Service Automation, Reporting & Analytics, Training, Consulting & Integration, and Support & Maintenance), Application, Deployment Model, Organization Size, Vertical, & Region - Global Forecast to 2021
The cloud orchestration market is expected to grow from USD 4.95 Billion in 2016 to USD 14.17 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 23.4% during the forecast period. Growing demand for optimum resources utilization and increasing need for self-service provisioning has led to the increased demand for cloud orchestration services and applications.
- Published: October 2016
- Price: $ 4950
- TOC Available:
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Customer Intelligence Platform Market by Component, Application (Customer Data Collection & Management, and Customer Segmentation & Targeting), Deployment Mode, Organization Size, Data Channel, Vertical and Region - Global Forecast to 2027
The customer intelligence platform market size projected to reach USD 7.0 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 29.7% during the forecast period. The major vendors in the customer intelligence platform include IBM (US), Oracle (US), Microsoft (US), Adobe (US), SAS (US), Salesforce (US), Google (US), Accenture (Ireland), Informatica (US), SAP (Germany), Verint (US), Teradata (US), Zeta Global (US), TIBCO (US), NICE (Israel), TransUnion (US), Alida (Canada), Algonomy (US), NetBase Quid (US), NGDATA (Belgium), Zeotap (Germany), ActionIQ (US), Amperity (US), UserIQ (US), Datashift (Belgium), Staircase AI (US), Terminus (US), and Lifesight (Singapore).
- Published: February 2023
- Price: $ 4950
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Digital Process Automation Market by Component, Business Function (Sales Process Automation, Supply Chain Automation, Claims Automation, and Marketing Automation), Deployment Type, Organization Size, Industry Vertical, and Region - Global Forecast to 2023
The digital process automation market is expected to grow from USD 6.76 billion in 2018 to USD 12.61 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 13.3% during the forecast period. Several factors that are expected to drive the digital process automation market include the integration of Artificial Intelligence (AI) and Machin Learning (ML) technologies with digital process automation solution, demand for IT resources according to business priorities, and improved IT systems to meet customers’ dynamic requirements. Industry verticals such as Banking, Financial Services, and Insurance (BFSI), and consumer goods and retail are expected to have significantly contributed to the growth of the digital process automation market. Major vendors who offer digital process automation solution and services across the globe include IBM (US), Appian (US), DST Systems (US), OpenText (Canada), K2 (US), Bizagi (England), DXC (US), Infosys (India), Oracle (US), Pegasystems (US), Tibco (US), Software AG (Germany), Cognizant (US) , Mindtree (India), Newgen software (India), Nintex (US), Ayehu (US), Integrify (US), HelpSystems (US), Innov8tif (Malaysia), Novatio (US), Bonitasoft (France), Cortex (UK), PMG.net (US), and blue-infinity (Switzerland).
- Published: July 2018
- Price: $ 4950
- TOC Available:
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NLP in Finance Market by Offering (Software, Services), Application (Customer Service and Support, Risk Management and Fraud Detection, Sentiment Analysis), Technology (Machine Learning, Deep Learning), Vertical and Region - Global Forecast to 2028
The NLP in finance market is projected to reach USD 18.8 billion by 2028 at a compound annual growth rate (CAGR) of 27.6%. Some major players in the NLP in Finance market include Microsoft (US), IBM (US), Google (US), AWS (US), Oracle (US), SAS Institute (US), Qualtrics (US), Baidu (China), Inbenta (US), Basis Technology (US), Nuance Communications (US), Expert.ai (Italy).
- Published: April 2023
- Price: $ 4950
- TOC Available:
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