Here are relevant reports on : artificial-intelligence-crm-market

• Generative AI Outlook 2025 – Shaping the Future of Creative Intelligence

  Global IT spending on devices, data center systems, enterprise software, IT services, and communications services is forecast to reach USD 5.7 trillion by 2025 (9.3% growth over 2024). OpenAI, Microsoft, Google, AWS, and Adobe are the major players in generative AI, with more than 45% combined market share in 2024. Other prominent market players are NVIDIA, Meta, Anthropic, Accenture, and IBM. In 2024, key generative AI providers strive to maintain their leadership positions with new product launches & product enhancements, multimodal AI advancements, strategic deals, and partnerships & collaborations. In 2025, Generative AI providers will invest in ethical AI frameworks, real-time multimodal capabilities, and AI democratization to enhance usability, address bias, and ensure data security, meeting the growing demand for personalized, transparent, and scalable AI solutions across industries.

  • Published: February 2025
  • Price: $ 4950
  • TOC Available:

• Retail Analytics Market by Software (Predictive Analytics, Prescriptive Analytics), Business Function (Sales and Marketing, Finance and Accounting), Application (CRM, Returns Management, Merchandize Planning), End User and Region - Global Forecast to 2029

  The retail analytics market is projected to reach USD 25.0 billion by 2029, at a compound annual growth rate (CAGR) of 24.0% during the forecast period. Some major players in the retail analytics market include Microsoft (US), IBM (US), SAP (Germany), Oracle (US), Salesforce (US), MicroStrategy (US), SAS Institute (US), AWS (US), Qlik (US), Teradata (US), WNS (India), HCL (India), Lightspeed Commerce (Canada), RetailNext (US), Manthan Systems (India), Fit Analytics (Germany), Trax (Singapore), ThoughtSpot (US), RELEX Solutions (Finland), Tredence (US), Creatio (US), Solvoyo (US), datapine (Germany), Sisense (US), EDITED (UK), Retail Zipline (US), ThinkINside (Italy), Dor Technologies (US), Triple Whale (Israel), Flame Analytics (Spain), Alloy.ai Technologies (US), Conjura (UK), Kyvos Insights (US), Pygmalios (Slovakia), and SymphonyAI (US).

  • Published: March 2024
  • Price: $ 7150
  • TOC Available:

• Insurance Platform Market by Offering (Core Insurance, Insurtech), Application (Underwriting, CRM, Data Analytics), Technology (AI, Blockchain, Cloud Computing, Analytics), Insurance Type (Health, Life, P&C, Travel), & End User - Global Forecast to 2030

  The insurance platform market is projected to reach USD 207.52 billion by 2030, indicating a strong CAGR of 12.3% during the forecast period. The major players in the insurance platform market include Salesforce (US), Google (US), Adobe (US), Microsoft (US), Oracle (US), Guidewire Software (US), Duck Creek Technologies (US), IBM (US), Pegasystems (US), and Accenture (Ireland).

  • Published: March 2025
  • Price: $ 4950
  • TOC Available:

• Mobile Enterprise Application Market by Software (Accounting & Finance, ERP, Communication & Collaboration, and CRM), Operating System (Android, iOS, and Windows), Type of App, Organization Size, Industry Vertical, and Region - Global Forecast to 2021

  MarketsandMarkets estimates the mobile enterprise application market size to grow from USD 48.24 Billion in 2016 to USD 98.03 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 15.24% from 2016 to 2021. Increase in smartphone penetration, enhancement in connectivity & productivity of both employees and organizations, growing demand for real-time information capture, and organizations’ continued focus to make their business processes mobile-ready due to increase in mobile workforce are some of the driving forces in the mobile enterprise application market.

  • Published: November 2016
  • Price: $ 4950
  • TOC Available:

• Process Mining Market by Offering (Software (Process Discovery Tools, Conformance Checking Tools), Services), Mining Algorithm (Deep Learning, Sequence Analysis), Data Source (ERP Systems, CRM Systems), Vertical and Region - Global Forecast to 2028

  The process mining market is projected to reach USD 12.1 billion by 2028, at a CAGR of 45.6% during the forecast period. Some major players in the process mining market include IBM (US), ABBYY (US), Celonis (US), UiPath (US), Software AG (Germany), SAP Signavio (Germany), Pegasystems (US), QPR Software (Finland), Microsoft (US), and Appian (US).

  • Published: October 2023
  • Price: $ 4950
  • TOC Available:

• CRM Analytics Market by Type (Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics, Web & Social Media Analytics) - Global Forecast to 2019

  The CRM analytics market is segmented by type: marketing analytics, sales analytics, contact-center analytics, customer analytics, web & social analytics; by vertical: BFSI, retail & consumer goods, telecommunications & IT, healthcare & life sciences, manufacturing, energy & utility, media & entertainment, travel & transport, and others; by end user: SMBs and large enterprise; by deployment: On-Premises, Cloud; by region: NA, APAC, Europe, LA, and MEA. The global CRM analytics market is expected to grow from $4.18 billion in 2014 to $7.65 billion by 2019, at an estimated Compound Annual Growth Rate (CAGR) of 12.83% from 2014 to 2019.

  • Published: March 2015
  • Price: $ 4950
  • TOC Available:

• AI for Customer Service Market by Product Type (AI Agents, Recommendation Systems (Knowledge Base Platforms), Workflow Automation (RPA, CRM Automation), Content Generation, Customer Journey Analytics, Service Quality Management) - Global Forecast to 2030

  The AI for customer service market is projected to reach USD 47.82 billion by 2030, at a CAGR of 25.8% during the forecast period. Some major players in the AI for customer service Market include Microsoft (US), IBM (US), Google (US), AWS (US), Salesforce (US), Atlassian (Australia), ServiceNow (US), SAP (Germany), Zendesk (US), Sprinklr (US), OpenAI (US), Aisera (US), UiPath (US), HubSpot (US), NICE (Israel), Intercom (US),Qualtrics (US), Freshworks (US), LivePerson (US), HelpShift (US), Yellow.ai (US), Cogito (US), SmartAction (US), Talkdesk (US), Five9 (US), RingCentral (US), Nextiva (US), Kore.ai (US), Dynamic Yield (US), Jio Haptik (India), Oracle (US), Afiniti (Bermuda), Kommunicate (US), Help Scout (US), Gorgias (US), Atera (Israel), Ada (US), Kustomer (US), Levity (Germany), Cognigy (Germany), Engageware (US), Netomi (US), Level AI (US), Sybill AI (US), OneAI (US), Brainfish (Australia), SentiSum (England), Balto (US), Tovie AI (UK), Guru (US), Tidio (US), Quiq (US), Aircall (US), OneReach.ai (US), Cresta (US), Deepdesk (Netherlands), Front (US), Fullview (Denmark), Crescendo AI (US), Gridspace (US).

  • Published: February 2025
  • Price: $ 4950
  • TOC Available:

• Saudi Arabia Cloud Computing Market by Service Model (IaaS (Compute, Storage, Networking), PaaS (Application Development & Integration, Database & Data Analytics & Reporting), SaaS (CRM, SCM, Collaboration & Productivity)), Impact of AI - Forecast to 2030

  The market is expected to grow from USD 5,069.5 million in 2025 to USD 14,608.9 million by 2030, at a CAGR of 23.6%. The major players in the Saudi Arabia cloud computing market include Microsoft (US), Google (US), IBM (US), AWS (US), Oracle (US), Salesforce (US), Tencent Cloud (China), SAP (Germany), Alibaba Cloud (China), Adobe (US), Zain Cloud (Kuwait), NourNet (Saudi Arabia), STC (Saudi Arabia), Sahara Net (Saudi Arabia), and NashirNet (Saudi Arabia).

  • Published: March 2026
  • Price: $ 4950
  • TOC Available:

• Cloud Applications Market by Application (ERP, CRM, HCM, SCM, Content Management, BI and Analytics), Organization Size, Vertical (BFSI, Manufacturing, Government & Public Sector, and Telecommunications), and Region Global Forecast to 2025

  The Cloud Applications Market is expected to grow from USD 171 billion in 2020 to USD 356 billion by 2025, at a CAGR of 15.9% during the forecast period. Major vendors offering cloud applications across the globe includes Microsoft (US), Salesforce (US), Oracle (US), SAP (Germany), Google (US), Workday (US), Adobe (US), IBM (US), Infor (US), Sage Group (UK), Intuit (US), Epicor (US), IFS (Sweden), ServiceNow (US), OpenText (US), Cisco (US), Box (US), Zoho (US), Citrix (US), LogMeIn (US), and Upland Software (US).

  • Published: April 2020
  • Price: $ 4950
  • TOC Available:

• Digital Marketing Software Market by Component, Software (CRM Software, Email Marketing Software, and Social Media Advertising), Service, Deployment Type, Organization Size, Industry Vertical, and Region — Forecast to 2022

  The Digital Marketing Software market is projected to grow from USD 33.39 Billion in 2016 to USD 74.96 Billion by 2022. The global digital marketing software market is expected grow at a Compound Annual Growth Rate (CAGR) of 14.9% during the forecast period. The forecast period has been considered from 2017 to 2022, while 2016 is considered as the base year for estimating the market study. Major vendors in the digital marketing software market include Adobe Systems Incorporated (US), Oracle Corporation (US), SAP SE (Germany), Salesforce.com, inc. (US), IBM Corporation (US), Marketo, Inc. (US), Microsoft Corporation (US), HubSpot Inc. (US), SAS Institute Inc. (US), Act-On Software (US), and SimplyCast (Canada).

  • Published: November 2017
  • Price: $ 4950
  • TOC Available:

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