Here are relevant reports on : cloud-based-contact-center-market
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Cloud-based Contact Center Market by Software (Omnichannel Routing, Workforce Engagement, Reporting & Analytics, Customer Engagement), Engagement (Inbound, Outbound), Communication Channel (Voice, Digital, and Self-service) - Global Forecast to 2029
The cloud-based contact center market is projected to reach USD 86.4 billion by 2029, at a compound annual growth rate (CAGR) of 26.9% during the forecast period. Some major players in the cloud-based contact center market include NICE (Israel), AWS (US), Genesys (US), Vonage (US), Five9 (US), along with startups such as Pypestream (US), TechSee (Israel), Aircall (France), Sentient Machines (UK), Nubitel (Singapore).
- Published: May 2024
- Price: $ 7150
- TOC Available:
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Contact Center in a box (Portable contact centers) Market by Worldwide Trends, Advanced Technologies and Forecasts (2013 - 2018)
Currently highly competitive market environment, companies thrive to enhance their customer care practices. A typical call-center has separate customer interaction management (CIM) solutions like Automatic Call Distributor (ACD), Interactive Voice Response (IVR) and customer relationship management (CRM) solutions for managing customer database. Managing different solutions becomes quite expensive as a result of the cost involved for underlying hardware and software products.
- Published: January 2025
- Price: $ 4950
- TOC Available:
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Contact Adhesive Market by Resin Type (Neoprene, Polyurethane, Acrylic, SBC), Technology (Solvent-Based, Water-Based), End-use Industry (Woodworking, Leather & Footwear, Automotive), Region (North America, Europe, APAC, MEA)- Global Forecast to 2028
The contact adhesive market is expected to grow from USD 2.8 billion in 2023 to USD 3.5 billion by 2028, at a CAGR of 4.3% during the forecast period. The key players in the contact adhesives market include Henkel AG (Germany), H.B. Fuller (US), Sika AG (Switzerland), Arkema (Bostik SA) (France), 3M (US), Huntsman Corporation (US), Illinois Tool Works Inc. (US), and Pidilite Industries Limited (India).
- Published: July 2023
- Price: $ 4950
- TOC Available:
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CRM Analytics Market by Type (Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics, Web & Social Media Analytics) - Global Forecast to 2019
The CRM analytics market is segmented by type: marketing analytics, sales analytics, contact-center analytics, customer analytics, web & social analytics; by vertical: BFSI, retail & consumer goods, telecommunications & IT, healthcare & life sciences, manufacturing, energy & utility, media & entertainment, travel & transport, and others; by end user: SMBs and large enterprise; by deployment: On-Premises, Cloud; by region: NA, APAC, Europe, LA, and MEA. The global CRM analytics market is expected to grow from $4.18 billion in 2014 to $7.65 billion by 2019, at an estimated Compound Annual Growth Rate (CAGR) of 12.83% from 2014 to 2019.
- Published: March 2015
- Price: $ 4950
- TOC Available:
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Contact Center Software Market by Component (Solutions (Omnichannel Routing, Reporting & Analytics), Services), Organization Size, Deployment Mode, Vertical (BFSI, Telecommunications, & Retail & Consumer Goods) and Region - Global Forecast to 2028
MarketsandMarkets: The contact center software market is projected to reach USD 109.7 billion by 2028 at a CAGR of 21.2% during the forecast period. The key technology vendors in the market include NICE (Israel), IBM (US), Genesys (US), AWS (US), Five9 (US), Twilio (US), Mitel (Canada), Cisco (US), BT (UK), Verizon (US), Avaya (US), Vonage (US), 8x8 (US), Talkdesk (US), Alcatel Lucent Enterprise (France), Sinch (Sweden), Oracle (US), RingCentral (US), Lifesize (US), Content Guru (UK), Alvaria (US), Enghouse Interactive (US), 3CLogic (US), Ameyo (India), West (US), NEC (Japan), ZTE (China), Vocalcom (France), Evolve IP (US), UJET (US), Amtelco (US), AVOXI (US), VCC Live (Hungary), Glia (US), Bright Pattern (US), ComputerTalk (Canada), and C-Zentrix (India).
- Published: July 2023
- Price: $ 4950
- TOC Available:
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Hosted PBX Market by Offering (Solution and Services), Application (Unified Communication & Collaboration, Mobility, Contact Center), Vertical (BFSI, Retail & eCommerce, Manufacturing, Healthcare & Life Sciences) and Region - Global forecast to 2028
The hosted PBX market is projected to reach USD 24.9 billion by 2028, at a Compound Annual Growth Rate (CAGR) of 16.8% during the forecast period. The major vendors covered in the hosted PBX market are AT&T (US), Verizon Communications (US), Cisco Systems (US), BT Group (US), RingCentral (US), Comcast Corporation (US), 8x8 (US), Sangoma Technologies (US), Lumen Technologies (US), Nextiva (US), Fusion Connect (US), Avaya (US), Mitel Networks (US), Lingo Telecom (US), TPx Communications (US), Telesystem (US), Ozonotel Communications (India), OneConnect (US), InterGlobe Communications (US), CloudTalk (US), Datavo (US), Nexge Technologies (US), NovoLink Communications (US), 3CX (Cpryus), AstraQom International (US). These players have adopted various growth strategies, such as partnerships, agreements and collaborations, new product launches, enhancements, and acquisitions to expand their footprint in the hosted PBX market.
- Published: December 2023
- Price: $ 4950
- TOC Available:
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Contact Center Analytics Market by Component (Software and Services), Deployment Mode, Organization Size, Application (Automatic Call Distributor, Risk and Compliance Management, and Workforce Optimization), Vertical and Region - Global Forecast to 2027
The contact center analytics market size is projected to reach USD 2.9 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 11.7% during the forecast period. The contact center analytics players have implemented various types of organic and inorganic growth strategies, such as new product launches, product upgradations, partnerships and agreements, business expansions, and mergers and acquisitions to strengthen their offerings in the market. The major players in the contact center analytics market include Cisco (US), Genpact (US), SAP (Germany), Oracle (US), Avaya (US), NICE (US), 8x8 (US), Five9 (US), Talkdesk (US), CallMiner (US), Servion Global Solutions (US), Genesys (US), VirtualPBX (US), ChaseData (US), and Broadvoice (US).
- Published: May 2022
- Price: $ 4950
- TOC Available:
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Data Center Asset Management Market by Component Type (Software, Service, & Hardware), Deployment Type (On-Premise, & Cloud), Service (Consulting, Installation & Support, & Professional), Data Center Type, Vertical and Region - Global Forecast to 2020
The data center asset management market is expected to grow from USD 731.5 Million in 2015 to USD 2.81 Billion by 2020, at a Compound Annual Growth Rate (CAGR) of 30.8% from 2015 to 2020. 2013 has been considered as the historical year and 2014 as the base year for performing the market estimation and forecasting. The exponential growth in the amount of data consumed by various industries, individuals, and organizations has resulted in a swift increase in the demand for data storage.
- Published: December 2015
- Price: $ 4950
- TOC Available:
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Cloud IDS IPS Market by Component (Solution Type (Signature-Based, Anomaly-Based Detection), and Services), Deployment Model (Public, Private, and Hybrid Cloud), Organization Size, Industry, and Region - Global Forecast to 2022
The global cloud IDS IPS market is expected to grow from USD 600.9 Million in 2017 to USD 1,764.7 Million by 2022, at a Compound Annual Growth Rate (CAGR) of 24.04% during the forecast period. The company offers managed cloud-based IPS through its wholly owned subsidiary, Virtela Technology Services Incorporated. Other vendors in the cloud IDS IPS market include Check Point (Israel), Trend Micro (Japan), Century Link (US), Cisco (US), Intel (US), Fortinet (US), Imperva (US), Metaflows (US), Hillstone Networks (US), and Alert Logic (US).
- Published: December 2017
- Price: $ 4950
- TOC Available:
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Infrastructure Solution Market & Integration Services by Solution (Cloud Computing, Software Development, Desktop & IT Support, Backup & Recovery), & by Integration Services (Cloud Architecture, Data Center Networking, Server/Storage/Security Integration) - Global Forecast - 2019
The Infrastructure Solution market and Integration Services is setting apositive market trend. These solution and services provide various benefits such asincreased customer satisfaction, less time to market for launch of new services, better manageability, and economies of scale.The infrastructure solution and integration services offer increased ability to handle more number of customer transactions. The increasing adoption of Infrastructure Solution and Integration Services by Small and Medium Enterprise, with limited resources they have, has significantly contributed to the growth of the market. The global Infrastructure Solution and Integration Services market is expected to grow with the CAGR of 14.23% from 2014 to 2019.
- Published: September 2014
- Price: $ 4950
- TOC Available:
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